Jabra Biz 2300 USB MS Mono USB Type-A Headset Instructions
- June 3, 2024
- Jabra
Table of Contents
Jabra Biz 2300 USB MS Mono USB Type-A Headset
Why does call control not work with my ShoreTel softphone even though I
followed the post installation steps of Jabra Direct?
Compatible Mitel/Shoretel Softphones
- Mitel/Shoretel Communicator v.14, 15
- Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration.
- In the Control Panel, click Phone and Modem.
- On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
- Click Configure. The ShoreTel Remote TSP dialog opens.
- In the Provider Usage section, verify that Use this service provide (enable) is selected.
- If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
- Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen.
For more info:https://www.jabra.com/supportpages/jabra- biz-2300/2393-823-109/faq/07dfc668-2241-48c8-a7f6-9a778e76c96f
References
- [FAQTitle] | Jabra Biz 2300 USB MS Mono | FAQ | Jabra Support
- Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? | Jabra Biz 2300 USB MS Mono | FAQ | Jabra Support
Read User Manual Online (PDF format)
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