My ICONpet™ Robotic Vacuum Display Errors | Support

: June 7, 2024
: Bissell

Table of Contents

START/PAUSE button must be pressed to resume after error is cleared
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START/PAUSE button must be pressed to resume after error is cleared

Error Notification	Possible Cause	Remedies

Bin Removed

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Dirt Bin in not fully secure

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Reinstall Dirt Bin until secure > Press START/PAUSE button

Robot Lifted| Robot has been lifted| Pick up robot and place robot on floor > Push Start/Pause to Resume cleaning
Brush Jam| Obstruction in the brush area| Turn robot OFF > Remove Brush Roll

Clear debris from Brush Roll > Turn Brush endcap, it should spin freely > Remove endcap & clear debris if needed > Rotate brush by hand after reinserting (should turn smoothly) See detailed instuctions HERE
Robot Stuck| Robot ran into obstacles| Reposition robot from obstacles/area > clear obstacles if possible > Press START/PAUSE button
Please Note: The ICONpet Robot is not intended for use on plush, dense carpet or some rubber backed rugs
Check Airpath/Filter| Filter may be dirty – Airpath clogged| Turn robot OFF > Empty Dirt Bin > Clean filter > Remove Brush Roll > Clear debris from Brush Chamber > Reassemble > Turn On See detailed instructions HERE
Dock Impeded| Obstacles to close to Dock| There should be at least 40 inches of clear space in front of Dock
Wheel Stuck (Left or Right)| | Turn robot OFF > Remove obstacles from wheels Wheels should turn by hand > Turn On
Bumper Jam| Bumper cannot move freely| Remove debris from Bumper > Compress Bumper several times to ensure it moves freely
Spot Impeded| Area is not unobstructed enough to use Spot Mode| When using Spot Mode the area must be large enough to navigate
Please Note: The ICONpet Robot is not intended for use on plush, dense carpet or some rubber backed rugs
Clean Sensors| Sensors are dirty|

Clean the Front 3 Lenses and 4 Front Sensors & the 2 Sensors on the back of robot, using a damp cloth (Do not use Alcohol)

Wheel Hanging| Cliff Sensors may be dirty|

Turn robot OFF > Clean the 4 Cliff Sensors on the bottom of robot with a damp cloth (Do not use Alcohol)

Dock Not Found (Error in App)

Robot Display will be blank – If Dock is not found before battery is exhausted

| Cord is not inserted completely| Check the back of the Dock, the green light must be on
Check the connection to make sure cord is secure > unplug & plug back in
Dock plugged into an outlet controlled by a switch| Plug Dock into an outlet not controlled by a switch
If using an outlet controlled by the switch, the switch must be in the On position
Large, spread out floor plan| For large floor plan > Reposition Dock to a central location > May consider purchasing an additional Dock
Fan Error| | Turn robot OFF > Remove Dirt Bin > Clear debris from Suction Inlet (opening on outside of dirt bin), Filter & Separator Cone > Return Dirt Bin > Turn On
System Error| | Turn robot OFF > Wait a few seconds > Turn On
Battery Error| | Turn robot OFF > Wait a few seconds > Turn On

If remedy does not resolve the issue, please Contact Us