SAMSUNG HW-Q950A 11.1.4 Dolby Atmos Soundbar User Manual

: June 7, 2024
: Samsung

SAMSUNG HW-Q950A 11.1.4 Dolby Atmos Soundbar

SAFETY INFORMATION

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be on your Samsung product

| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
| This symbol indicates that this product has included important literature concerning operation and maintenance.
| Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
| AC voltage: Rated voltage marked with this symbol is AC voltage.
| DC voltage: Rated voltage marked with this symbol is DC voltage.
| Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related information.

WARNING

To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
This apparatus shall always be connected to a AC outlet with a protective grounding connection.
To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS

Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use.
To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.
CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

Fabric cleaning
Remove any dirt or stain on the product surface immediately.
Removing and cleaning can be less effective for some substances or if left for a prolonged time.

CAUTION

Use a vacuum cleaner or an adhesive lint roller to remove dust, handprints, and the likes.
Some cleaning brushes may damage the product, depending on the materials they contain.
• Towels and cleaning clothes may leave lint or dirt on the product.
• Do not use a nail or other tools to scratch the dirt off.
It may damage the fabric.
To remove oil or liquid stains, use a clean white cloth moist with water. If the stain persists, wipe it with a mixture of water and neutral detergent (such as dishwashing soaps) and a cloth.
• A non-neutral detergent or cleaner may cause discoloration or fabric damage.
• After cleaning, use a dry cloth or hairdryer to dry the area.
• Do not use excessive force to avoid discoloration or fabric damage.

CHECKING THE COMPONENTS

Soundbar Main Unit
Soundbar Remote Control
Batteries
Subwoofer
Surround Speaker X 2 (Left /Right)
Power Cord X 4 (Subwoofer, Surround Speaker, Soundbar)
HDMI Cable
Wall Mount Guide
HolderScrew X 2
Screw (M4 x L10) X 2
Bracket-Wall Mount X 2
Rubber-Foot X 4

NOTE

For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care

PRODUCT OVERVIEW

Top Panel of the Soundbar

| Position the product so that the SAMSUNG logo is located on the top.
| (Multi Function) Button
In standby mode, press the (Multi Function) button to turn on the Soundbar. Press the (Multi Function) button to change the input source.

Bottom Panel of the Soundbar

| POWER
Connect the Soundbar’s AC power cable.
| ID SET (WOOFER/REAR)
Press to connect the Soundbar to surround speakers and a subwoofer wirelessly.
| NETWORK
Press to connect to a wireless network (Wi-Fi) via the SmartThings app.
| SERVICE
Connect a USB storage device to upgrade the product’s software.
| DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
| HDMI 1 / HDMI 2
Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.
| HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV.

CONNECTING THE SOUNDBAR

Connecting the power and units

Manually connecting the Subwoofer or Surround Speakers

Turn off the Soundbar main.
Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
Press the Up button on the remote control for 5 seconds.
Check if the LINK LED is solid blue (connection complete).
• The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer, surround speakers.

Auto EQ

AUTO EQ technology uses the subwoofer’s built-in microphone to measure the frequency response and calibrate the BASS performance.

You must keep the room as quiet as possible while operating the Auto EQ tuning.
Do not use any buttons until the Auto EQ tuning is complete.
During Auto EQ Tuning, there is no sound from the Soundbar’s main unit and rear speakers.
|

HDMI Cable

---|---
|

Optical Cable (not supplied)

Connecting using an HDMI Cable
(External Device (HDMI 1 or HDMI 2) / TV ARC)

Connecting using an Optical Cable (D.IN)

NOTE

When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.
The recommended cable is High Speed HDMI Cable with Ethernet.
When you use an optical cable and the

Using the Q-Symphony Function

For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV.

TV menu example: TV + [AV] Soundbar series name (HDMI)

NOTE

It can operate according to the Codec supported by TV.
This function is supported only when the HDMI Cable or Optical Cable (not supplied) is connected.
This function is available in some Samsung TVs and some Soundbar models.
When using Q-Symphony, you can only choose GAME PRO or ADAPTIVE SOUND.

Spacefit

The active sound measured from the TV is synced to the Soundbar.

NOTE

Only certain TV models support this function, and the function is operated from the TV.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

What is the difference between BT READY and BT PAIRING?

BT READY: In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
BT PAIRING: In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTE
If asked for a PIN code when connecting a Bluetooth device, enter < 0000>.

Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

Connecting To Apple AirPlay 2

With AirPlay technology, you can control your home’s audio system from your iPhone, iPad, HomePod, or Apple TV.
This Samsung Soundbar supports AirPlay 2 and requires iOS 11.4 or later.

TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

Check whether the power cord of the Soundbar is correctly inserted into the outlet.

Soundbar works erratically.

After removing the power cord, insert it again.
Try again after initializing the product.
If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.

Remote control does not work

Point the remote directly at the soundbar.
Replace the batteries with new ones.
Sound is not output from the soundbar.
The volume of the Soundbar is too low or muted.

Adjust the volume.

When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For sound output of the TV, select Soundbar.
(Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.
Sound is not output from the subwoofer or the rear speakers.
Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

In case the TV is not connected via HDMI TO TV (eARC/ ARC)

Check whether the HDMI cable is correctly connected to the ARC terminal.
Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Settings ) → General → External Device Manager → Anynet+ (HDMI-CEC) ON)

Soundbar will not connect via Bluetooth.

When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Bluetooth Speaker List

Sound drops out when connected via Bluetooth.

Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV.

When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

LICENCE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works.
Copyright © 2012-2020 Dolby Laboratories. All rights reserved.

For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X Pro, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2020 DTS, Inc. ALL RIGHTS RESERVED.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/third-party-licenses.

To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

Apple, AirPlay, Apple TV, Apple Watch, iPad, iPad Air, iPad Pro, iPhone, and Lightning are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

IMPORTANT NOTES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
An administration fee may be charged if either
(a) an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read).
(b) you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.

SPECIFICATIONS AND GUIDE

Model Name
HW-Q950A

Weight
7.1 kg| Dimensions (W x H x D)
1232.0 x 69.5 x 138.0 mm
Operating Temperature Range +5 °C to +35 °C| Operating Humidity Range 10 % ~ 75 %
AMPLIFIER
Rated Output power
((18 W x 6) + (10 W x 3) + (18 W x 6)) + 160 W + (35 W x 6)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS
DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch
WIRELESS DEVICE OUTPUT POWER
Wi-Fi max transmitter power
100mW at 2.4GHz – 2.4835GHz, 200mW at 5.15GHz
– 5.25GHz, 100mW at 5.25GHz – 5.35GHz & 5.47GHz – 5.725GHz
WIRELESS DEVICE OUTPUT POWER
BT max transmitter power
100mW at 2.4GHz – 2.4835GHz
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power
25mW at 5.775GHz – 5.875GHz
Subwoofer Name
PS-WA95B
Weight
9.8 kg| Dimensions (W x H x D)
210.0 x 403.0 x 403.0 mm
AMPLIFIER
Rated Output power
160 W
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power
25mW at 5.775GHz – 5.875GHz
Surround Speaker Name
PS-RA95BB-1, PS-RA95BB-2
Weight
1.8 kg| Dimensions (W x H x D)
125.0 x 203.0 x 141.0 mm
AMPLIFIER
Rated Output power
35 W x 6
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power
25mW at 5.775GHz – 5.875GHz
NOTE

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
Weight and dimensions are approximate.

Precaution: The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Overall Standby Power Consumption (W)
7.0 W
Wi-Fi Port deactivation method
Press the ID SET button on the bottom panel of the Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method
Press the NETWORK button on the bottom panel of the Soundbar for 30 seconds to turn Bluetooth On / Off

Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements. The full text of the declaration of conformity is available at the following internet address: http://www.samsung.com go to Support and enter the model’s name. This equipment may be operated in all EU countries and in the UK. The 5GHz WLAN (Wi-Fi or SRD) function of this equipment may only be operated indoors.

[Correct disposal of batteries in this product]

(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or the environment.

To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

For information on Samsung’s environmental commitments and product specific regulatory obligations e.g. REACH, WEEE, Batteries, visit:
www.samsung.com/uk/aboutsamsung/sustainability/environment/our- commitment/data/