concept VR3115 Robotic Vacuum Cleaner Instruction Manual

concept VR3115 Robotic Vacuum Cleaner

ACKNOWLEDGEMENTS

• Thank you for purchasing a Concept product. We wish you much joy with your new appliance every day you use it.
• Please read the instruction manual carefully before initial use.
• To refer to this manual any time you need to, we recommend you keep it in a safe place.
• And please pass it on to any future owner of the appliance.

Technical specifications

 | VR3115
Input| 50 W
Battery voltage| 14,4 V
Charger voltage| AC 220-240 V – 50/60 Hz
DC 24 V
Sound level| 60-70 dB
Battery| 3200 mAh, Li-Ion
Operation time| 180 minutes
Full charge time| 3-4 hours
Frequency range| 2.4-2.4835 GHz
Transmitter power (max.)| 18.5 dBm

IMPORTANT

• Before connecting to the mains, make a visual check to ensure that the unit is intact and that no damage occurred during transport.

IMPORTANT SAFETY PRECAUTIONS

• Do not use the appliance in any other way than as described in this manual.
• Remove all the covering and marketing materials from the appliance before the first use.
• Remove all items from the floor from the floor that could disrupt the effective a trouble-free cleaning (cables, papers, clothes, tablecloths and curtains touching the ground).
• If there are stairs in the area to be cleaned by the robot vacuum cleaner, it is essential to set a restricted zone or otherwise prevent the vacuum cleaner from falling down the stairs.
• Use only original accessories and spare parts for this model.
• Do not sit on the vacuum robot or place other objects on it.
• The appliance should only be used in households at temperatures between 0 °C and 40 °C.
• Make sure that the dust container and mopping cloth are properly attached before use.
• Do not put your hair, clothes, fingers or other body parts near the main brush. Keep the main brush and the suction part of the vacuum robot clean, and remove all hair and dust that can lower the suction properties of the vacuum robot and the cleaning quality.
• Do not use the appliance on wet floors.
• Do not vacuum liquids, burning cigarettes, splinters and sharp objects, matches and other flammable substances, larger pieces of paper, plastic bags or other items that can damage the vacuum robot.
• Do not allow the vacuum robot to pass over loose cables when vacuuming.
• When servicing and cleaning the appliance, turn the power switch to the OFF position.
• Direct sunlight may cause a reduced sensitivity of the infrared sensors of the vacuum robot, please avoid direct sunlight.
• A carpet must be secured so that the robot does not enter it during cleaning. If a mopping cloth with a water tank is installed on the vacuum robot, cleaning can be interrupted or unwanted soaking of the carpet can occur.
• Do not place the appliance in a place where it could easily fall on the floor (table, chairs).
• Before charging the appliance, make sure the charging station is properly connected.
• Extreme thermal conditions or inappropriate use may result in leakage of the battery. If the fluid gets on your skin, wash immediately under running water. In case of contact with eyes, rinse immediately under running water for at least 10 minutes. Get medical help.
• In case you want to dispose of the product, first disconnect the battery from the appliance.
• If the appliance is being transported or it is not used for a long time, switch it to the OFF position. This extends the battery life.
• Make sure the mains voltage corresponds to the values on the rating plate of the product. Do not connect the appliance to the distribution sockets and extension leads.
• When disconnecting the unit from the wall outlet, never pull the power cord, grasp the plug end and disconnect it by removing it from the receptacle.
• Do not use the appliance as a toy.
• Do not use coarse and chemically aggressive substances to clean the appliance.
• The appliance is only suitable for home use and is not intended for commercial use.
• Do not immerse the power cord, plug or appliance in water or any other liquid.
• Do not repair the appliance yourself. Please contact an authorized service centre to prevent injury from improper handling.
• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Cleaning and maintenance performed by the user must not be carried out by children unless they are 8 years old and under supervision. Children under 8 years of age must be kept away from the appliance and its power cord. Do not let children play with the appliance.
• Children aged under 3 years of age must be prevented from accessing the appliance unless they are permanently supervised.
• The manufacturer and importer to the European Union has no liability for damage caused by the operation of the appliance, i.e. wounds, scalding, fire, injuries, damage to other things, etc.
• If the power cord is damaged, have it replaced by a qualified service centre to avoid a dangerous situation. It is forbidden to use the appliance with a damaged power cord.
• The robotic vacuum cleaner must only be used with the original AC adapter supplied with it. To avoid a dangerous situation, never use any other type of adapter.
• Damages from failure to follow the manufacturer’s instructions are not covered by the warranty. Carefully check that you have unpacked all the accessories that are supplied. During the warranty period, we recommend keeping the original paper box, user manual and packaging material.

PRODUCT DESCRIPTION

1. Anti-collision sensor

2. Infra-red charging sensor

3. Cliff sensor

4. Charging contact

5. Universal wheel

6. Side brush

7. Battery cover

8. Drive wheel

9. The main brush

10. Main brush cover latch

11. Anti-collision sensor for radar sensor

12. LDS laser range-finder

13. Filter strainer cover

14. Dust container button

15. Wall sensor

16. System reset button

17. System upgrade connection (this connection is for professional use only)

Docking station

1. Power indicator light
2. Signal transmission area
3. Base charging contacts
4. Catch groove
5. Cover plate
6. Cable passage
7. AC adapter socket
8. Winding pin

List of parts

1. Docking station 1x
2. Remote control 1x
3. Wiping cloth 2x
4. HEPA filter + foam filter 3x
5. Adapter 1x
6. Cleaning brush 1x
7. Left and right brush 2x
8. HARDFLOOR brush 1x
   • CAUTION! Cannot be used on carpets, cleaning may be interrupted. When using the HARDFLOOR brush, the robot starts at the highest power level. The power level cannot be changed furthermore.
9. CARPET brush 1x
10. PET brush 1x
11. Main brush cover 1x suitable for HARDFLOOR and PET brushes
12. Main brush cover with steel wire 1x (suitable for CARPET brush)
13. Hanging water tank 1x

KEY FEATURES

• Cleaning / ON/OFF
  • Press briefly to start or pause cleaning.
  • Press and hold for 3 seconds to switch the appliance on or off.
  • Long press for 15 seconds to force the appliance to shut down under unusual circumstances.
• Charging / Local cleaning
  • Press briefly to start or pause charging.
  • Long press to start local cleaning.
• Indicator light
  • Orange: Normal operation or charging.
  • Red: Abnormal condition or low battery.
  • Red-orange: The appliance is not connected to the network.
• Wi-Fi reset
  • Press both buttons simultaneously for 3 seconds.

INSTALLATION

1. Connect the power cord and store the excess cable length in the cable compartment.
2. Place the docking station against the wall and connect the power.
   • Note:
   • Provide a space of min. 0.5 m on both sides of the docking station and min. 1.5 m in front of the station.
   • If the power cord is stretched vertically to the ground, the appliance may pull it out and the docking station may be switched off.
   • In normal conditions, the charging indicator light is on when switched on. When the appliance is charged, the indicator remains lit.
3. Do not move the docking station or expose it to direct sunlight.
   • Note: Direct sunlight will interfere with the docking station signal and the appliance may not return to the docking station properly.
4. Installing the side brush Make sure the left side brush (L) and right side brush (R) markings correspond to the L and R markings on the bottom cover. Push the side brushes L and R until you hear a “click” sound.
5. Putting the appliance into operation and charging To switch the robot on, press and hold the button. If the power indicator light is normally on, charge the robot in the docking station.
   • Note: If the appliance does not start due to a low battery, charge it in the docking station and it will start automatically. Normally, the appliance can only operate when the battery level is ≥15 %.
6. Connecting a mobile app (you can skip this step)
   • Read the instructions for connecting to Wi-Fi and connect to the mobile app.
7. Start of cleaning
   • After switching on the robot, briefly press the button on the robot or start cleaning using the mobile app (you can pause the appliance by pressing any button during use).
   • Note:
     • The sweeping robot cannot be used to remove fluids.
     • If the battery charge level is less than 15 %, the appliance cannot operate. In this case, recharge it.
     • If the battery charge level is less than 15 %, the appliance automatically returns to the docking station.
     • Before use, remove various wires (including the docking station power cord) from the floor to prevent outages and damage to objects or wires when the appliance catches these wires.
     • Do not carry the robot during operation. Always use the manual control designed for controlling the robot.
8. Installing the wiping module
   • a) Installing the wiping cloth: glue the wiping cloth straight to the bottom of the water tank.
   • Note: Clean the wiping cloth after use to keep it in good condition.
   • b) Fill the water tank: open the cover and fill the tank with water.
   • c) Install the module:
   • Push the module horizontally along the back of the robot. The module is installed in place when you hear a “click” sound.
9. Removing the wiping module
   • Once the robot has completed its work, press the latches on both sides, remove the wiping module backwards, empty the water from the water tank and clean the cloth (do not move or flip the robot during cleaning).
10. Instructions for using the wiping module
    • Do not use the wiping module unless supervised.
    • For safety, make sure the wiping module is removed when charging or when not in use.
    • Do not attempt to wipe the carpet.
    • For a better wiping effect, the wiping module should be used after sweeping or vacuuming the floor three times. Only distilled, demineralised or filtered kettle water can be used in the water container.
    • To refill water or clean the cloth while the appliance is operating, pause it, remove and reinsert the wiping module as described in steps 8 and 9. Do not move or flip the appliance to avoid positioning errors and map loss.
    • We recommend soaking the wiping cloth before mopping for better cleaning.
    • The wiping function of the appliance is designed for wiping and aids deep cleaning. However, it cannot effectively remove stubborn dirt and thus replace human power.

USE

ON/OFF

• Press and hold the button for 3 seconds, the indicator light comes on and the appliance starts.
• Press and hold the button for 3 seconds while the appliance is in standby mode, the indicator light flashes red and the appliance switches off.
• NOTE: The appliance cannot be switched off while it is being charged.

CLEANING/PAUSE
After starting the appliance, briefly press the button on the appliance or start the appliance using the mobile app (press any button to pause the appliance).
Note:

• The robotic vacuum cleaner cannot be used to remove fluids.
• If the battery charge level is less than 15 %, the appliance cannot operate. In this case, recharge it.
• If the battery charge level is less than 15 %, the appliance automatically returns to the docking station.
• Before use, remove various wires (including the docking station power cord) from the floor to prevent outages and damage to objects or wires when the robot catches these wires.

CHARGING

• Automatic mode: The appliance automatically returns to the docking station after work. The dirt is sucked out of the container. Then the robot heads back to the docking station to charge.
• Manual mode: When paused, press the button briefly to start charging or you can use your mobile app to charge the appliance. The indicator light flashes when the appliance is fully charged.

Note: If the appliance does not find the docking station, it will automatically return to its original position. In this case, place the device manually into the docking station.

COMPLETE AUTOMATIC CLEANING

• Once the robot is on, it performs a search, generates a map and intelligently divides it into areas.
• Then it sweeps the areas one after the other properly, efficiently and thoroughly along the wall and plans a curved / S-shaped cleaning path. After cleaning, the robot automatically returns to the charging base.

Note: Do not move the robot arbitrarily and often during cleaning. After moving, place the robot in its original position. When the robot is on again, it will try to take a position itself. After successful positioning, the robot will follow the planned path and continue working. If positioning fails, the robot cancels the previous task, creates a map, and cleans up again. Even if it does not find a charging base.

LOCAL TURBO CLEANING

• If a local area needs more thorough cleaning, the user specifies an area of 1.5 x 1.5 m that he/she wants to clean the map. The appliance automatically moves to this area and starts cleaning it. The appliance cleans the area twice using the TURBO suction power.

LOCAL CLEANING

• If you cannot control the robot using the mobile app, move the robot manually to the place you want to clean. Press the button for 3 seconds and the robot will perform double cleaning in the area of 1.8 x 1.8 m with the centre in its starting position.

ZONE CLEANING

• Use the mobile app to set the size and location of the area you want to clean up. You can set up to 15 areas. The robot will clean in the areas you have set.

ROOM CLEANING

• Use the mobile app to select the rooms you want to clean.

RESTRICTED ZONE

• Use the mobile app to set up one or more restricted areas.
• The robot will not clean in these restricted areas and will clean in others.
• Note: The robot may reach the restricted area due to positioning errors, sensor errors or other reasons.
• A permanently restricted zone may be invalidated due to a significant change in the position of the charging base and furniture. Therefore, try not to move the robot or otherwise interfere with its work during cleaning.
• The permanently restricted area will be revoked as soon as the map is restored.

NO WIPING ZONE

• Use the mobile app to select a no-wiping zone. If the appliance has a wiping module installed, it will not go to this area. If the appliance only vacuums, it will go to this area.

CLEANING PLANNING

• You can set a fixed cleaning time using the mobile app.
• The appliance will automatically start cleaning at the specified time and will return to the docking station when completed.

WI-FI RESET

• If the mobile phone cannot connect to the appliance due to a change in router and password configuration or other reasons, press the button and the button for 3 seconds at the same time until you hear the “WiFi lost.
• Please follow app instructions for reconnection.” The voice is prompt and the indicator lights up blue-violet and flashes slowly.

SILENT MODE

• Robot voice messages and planned cleaning will be suppressed (inactive) during the set time.

CARPET TURBO

• When the carpet is detected, the suction force automatically increases to the highest level. WARNING – the carpet is correctly detected only with the Carpet brush. Do not use the hard floor brush to clean the carpets.

SETTING THE SUCTION POWER

• You can switch off or adjust the suction power using the mobile app or remote control.
• The HARDFLOOR brush automatically detects dirt and selects the appropriate suction power.
• When the carpet is detected, the suction force automatically increases to the highest level.
• WARNING – the carpet is correctly detected only with the Carpet brush.

USING THE REMOTE CONTROL

1. Cleaning planning
2. Moving forward
3. Turning left
4. Local TURBO cleaning
5. Start/pause charging
6. Time settings
7. Cleaning/pause
8. Turning right
9. Find the robot
10. Setting suction power/water flow
    • Note: To ensure that all the correct settings are effective, you must point the remote control at the front of the robotic vacuum cleaner from proximity.

TIME SETTING

1. Press the button on the remote control to enter the time setting, the Sunday symbol flashes on the LCD.
2. Press the left and right buttons to select the day of the week and press the button to confirm it, then the LCD will automatically switch to the clock setting.
3. Press the up and down buttons to set the hour and press the left and right buttons to move to the minute setting.
4. After setting the current time, point the remote control at the front of the robotic vacuum cleaner and press the button to confirm all time settings. Failure to do so will invalidate your settings.
5. This completes the time setting for both the remote control and the robotic vacuum cleaner.

Cleaning plan

1. Press the button on the remote control to enter the plan setting function, the Sunday symbol flashes on the LCD.
2. Press the left and right buttons to select the day of the week and press the button to confirm it, then the LCD will automatically switch to the clock setting.
3. Press the up and down buttons to set the hour and press the left and right buttons to move to the minute setting. Then point the remote control at the front of the robot vacuum cleaner and press the button to confirm this plan setting for the robotic vacuum cleaner.
4. When one plan setting is completed, the remote control automatically moves to the next plan setting. If you do not want to continue with the setting, press the exit button or wait 10 seconds for the setting to finish automatically.
5. This completes the time setting for both the remote control and the robotic vacuum cleaner.

Cancelling the cleaning plan

1. Press the button on the remote control, the Sunday symbol flashes on the LCD and the symbols for the days of the week you have planned appear.
2. Press the left and right buttons to select the day of the week you have planned, and press and hold the button for 3 seconds to cancel the plan. You can also select the next planned day you want to cancel, press the exit button or wait 10 seconds for the setting to finish automatically.

DAILY MAINTENANCE

Main brush (clean regularly)

1. Turn the appliance over and press the latch on the main brush cover to pull it out.
2. Remove dust from inside and from inside the main brush with a small brush and clean the main brush.
3. Reassemble the main brush and press firmly on the cover until the latch clicks into place.

Side brush (clean regularly)

1. Turn the appliance over and pull the side brush up.
2. Remove hair and dirt and refit the side brush.
3. Make sure the left side brush (L) and right side brush (R) correspond to the L and R symbols on the bottom cover. Push the L and R side brushes to reinstall them.
   • Note: Replace the side brushes every 3 to 6 months to ensure their cleaning effect.

Dust container and filter grid (clean regularly)

1. Press the button and pull the dust container backwards.
2. Open and clean the dust container.

Cleaning the filter grid (clean regularly)

1. After prolonged use, remove the filter grid, foam filter and HEPA filter.
2. Clean the removed filter grid. Rinse the foam filter and HEPA filter under water.
3. Wipe the individual parts and let them dry freely.
4. After drying, gradually install them in the correct order: grid – foam filter – HEPA filter.

Note:

• Rinse the filter grid with clean water and do not add any detergent.
• Do not clean the filter grid with a brush or fingers.
• Allow the filter grid to air dry for at least 24 hours.
• Replace the filter grid every 3 to 6 months.

Cleaning the filter (clean regularly) and Wiping module (clean after each use)

1. Remove the cloth, and empty the water tank.
2. Clean the cloth, and dry both the water tank and the cloth.

Sensors (clean regularly) Clean the sensors with a soft cloth as follows:

1. Clean the sensors along the wall to the right.
2. Three cliff sensors are at the bottom of the appliance.
3. The infra-red anti-collision sensor in front of the appliance.
4. Protection against electric shock and docking station contacts at the bottom of the appliances (turn off the appliance during cleaning).
5. Docking station signal transmission area.

Sensors (clean every month)

Battery

• The appliance is equipped with high-performance lithium-ion batteries. To maintain battery performance, keep the appliance charged every day.
• If the appliance is not used for a long time, turn it off and store it properly. Charge it at least every 3 months to prevent damage to the batteries due to excessive discharge.

Firmware update

• Use the mobile app to update the firmware. If new firmware is detected, update as prompted.
• When updating the firmware, the battery level should be ≥50 %, so the appliance should be placed in the docking station.

COMMON PROBLEMS

the docking station and align it with the board contacts, the appliance will start automatically (if the robot is completely o , it can start automatically after a while).

•      Do not use the appliance if the ambient temperature is below 0 °C or above 50 °C. Use at 0-40 °C.

The robot cannot be charged| •      Move the robot o the station, make sure the docking station indicator light turns on, and make sure both ends of the docking station power adapter are properly connected.

•      In case of poor contact, clean the docking station contact points and charging contacts on the robot or turn the side brush to the side.

The robot cannot be recharged| The robot is too far from the docking station, place it near the docking station and try again.
Abnormal behaviour| Restart the robot, the restart is done by holding the power and recharge button for 10-15s, the appliance flashes red and then switches o , after 30s the appliance can be switched on again.
Unusual noise is heard during use| The main brush, side brush or wheel may be wrapped with foreign objects, turn o the robot and remove foreign objects.
Cleaning ability is reduced or dust is dropping from the appliance| •      The dust container is full. Clean it.

•      The filter grid is clogged. Clean or replace.

•      The main brush is wrapped with foreign objects, clean it.

Wi-Fi cannot be connected| •      The Wi-Fi signal is bad. Check that the correct Wi-Fi coverage is available.

•      Wi-Fi is connected unusually. Reset your Wi-Fi, download the latest app, and try connecting again.

•      The password is entered incorrectly.

•      There is a router for the 5G frequency band, the robotic vacuum cleaner is equipped only for the 2.4G frequency band.

The planned cleaning did not take place| If the battery level is low, planned cleaning can only be started if the battery level is at least 30 %.
Does the robot consume power when it is always placed in the docking station?| The robot consumes a small amount of power when it is permanently placed in the docking station, allowing the best battery performance.
Do I need to charge the robot three times for

| The lithium battery can be used immediately after charging and has no memory e ect.

TROUBLESHOOTING

removing the dust container.
Error 2: Please check if the radar on top has been covered or blocked| The top sensor is covered or placed in an open area (there is no obstruction in the 6×6 m2 area).
Error 3: Please place me in a new location and try again| Pick up the robot or lift it into the air.
Error 4: Please scrub the cli sensor, and restart me from a new location| The clisensor is covered or placed at a height.
Error 5: Please scrub the front sensor, and restart me from a new location| The infrared anti-collision sensor is dirty or covered.
Error 6: Please scrub the right-hand sensor, and restart me from a new location| The wall sensor is dirty or covered.
Error 7: Please scrub the radar housing on top, and restart me from a new location| The anti-collision radar sensor is dirty or covered.
Error 8: Please check if the bumper has been blocked in some way| The edge sensor or anti-collision sensor is stuck.
Error 9: Master, please clean the dust container and filter| The dust container is full or the filter grid needs to be replaced.
Error 10: Dust container has been removed, please clean the container and filter| After error 9 has been signalled, the user has removed the dust container and this triggers error 10.
Error 11: I’m stuck, please help me!| The robot is stuck somewhere.
Error 12: Please place me correctly!| The robot is tilted.
Error 13: Please check if my wheels have become blocked somewhere| The drive wheel is stuck or tangled.
Error 14: Please check if the main brush has become stuck| The main brush is tangled or stuck.
Error 15: Please check if the side brushes have become stuck| The side brush is tangled or stuck.
Error 16: What’s going on? Where is the docking station?| The docking station not found or not connected.
Error 17: Oh dear! Program error, please restart me| Abnormal condition due to unknown failure, restart the robot.
Error 18: Error encountered initiating shut-down| The robot alerts the user and automatically shuts down or recharges.
Error 19: Low battery, please recharge| When the battery charge level is too low, the robot is not in the docking station and cleaning starts (the battery charge level is less than 10 %).
Error 20: To shut me down, please place me away from the docking station| The robot was turned o while charging at the docking station.

WIRELESS CONNECTION AND COMPATIBILITY

• Jindřich Valenta – CONCEPT shall in no way be liable for any incidental, indirect or consequential damages, or for any loss of data or loss due to information leakage during communication via wireless technology.
• Successful wireless communication cannot be 100% guaranteed on all Smart devices and Wi-Fi networks (routers). Due to the variety of devices on the market, there may be cases where the character or specification of a given Smart device or Wi-Fi network (router) makes connection impossible or is somehow disturbed. In addition, some factors, including hardware and software configuration, also affect the success of wireless communication via Wi-Fi networks.
• The connection between the robot and your Wi-Fi network can also be adversely affected by the surrounding Wi-Fi networks, which can be tuned to the same channel and thus interfere with the connection (e.g. in housing estates, apartment buildings, etc.). These facts are not a reason to claim the appliance.
• The application is owned and operated by a third party (the “Entity”) different from Jindřich Valenta – CONCEPT (the “Seller”). No personal data is transferred to the Entity by the Seller. When registering for the application, the customer submits personal data directly to the Entity, who becomes the administrator of personal data. The application and the associated protection of personal data are governed by the Entity’s rules.

Compatibility:

• Smart device operating system – Android 5.0 and higher – IOS 9.0 and higher
• Wi-Fi network – 2.4 GHz – WPA1 and WPA2 security (WPA2 recommended)

NOTICE: The appliance cannot be operated on IEEE 802.1X-protected Wi-Fi networks (usually corporate Wi-Fi networks).

OPERATING USING THE APP

• Before you can control the device using the app, it is necessary to connect it to your phone and give it access to your Wi-Fi network.

Recommended distance during set-up: less than 4 meters

• Make sure your robotic vacuum cleaner, router, and your mobile phone are close together so that you can pair your phone with the device with no problems.

Downloading and installing the app and pairing the device

Note: Pair the vacuum cleaner with a charged battery or directly placed in the charging station.

1. Scan the QR code below (Fig. 1) or find and download the “Concept Home” app from Google Play or App Store to your mobile phone.
2. If you already have Concept Home, open the app, sign in, and continue with the pairing instructions.
3. Make sure that both buttons on the appliance are flashing before connecting the appliance to the app.
4. Then press “+” or “Add device” in the app.
5. Select the appliance from the list of appliances.
6. Fill in the name of your Wi-Fi and password (they can also be filled in automatically).
7. Press the “Next” button and then “EZ Mode” in the upper right corner.
8. Select “AP mode”, check that the appliance indicator is flashing and press “Next”.
9. Go to Wi-Fi settings on your mobile device, connect to the “SmartLife-xxx” Wi-Fi and wait for it to connect.
10. Then return to the app and wait for your appliance to pair. After successful pairing, you can start controlling the appliance using the mobile app.

Pairing troubleshooting

• Verify that your Wi-Fi network password is correct.
• The device only supports 2.4 GHz Wi-Fi networks.
• The router is overwhelmed by connecting many other devices (especially in housing estates or in case of large concentrations of connected Smart devices). For stable operation, it is necessary that the Wi-Fi signal reaches the places intended for use of the vacuum cleaner and at the same time is sufficiently strong.
  • restart the vacuum cleaner and smart device and repeat the process;
  • if possible, try also restarting the Wi-Fi router itself;
• If your smart device is running Android 6.0 and above, you need to have location detection turned on.
• Once you have paired the vacuum cleaner with your smart device via the “Concept Home” app, do not move or relocate the docking station. The vacuum cleaner uses the charging station as a landmark on the map.
• By relocating the docking station, you risk losing the generated map, including the selected cleaning zones and restricted zones! The vacuum cleaner creates a new map, which overwrites the original map.

CONTACT

SERVICE CENTRE

Extensive maintenance or repair, which requires access to internal parts of the product, has to be performed by a qualified specialist or the service centre.

ENVIRONMENTAL CONCERNS

• Packaging materials and old appliances should be recycled.
• Packaging materials may be disposed of as sorted waste.
• Dispose of the plastic bags made of polyethylene (PE) as sorted waste.

Recycling of the appliance at the end of its lifespan:

• This appliance is labelled under European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE).  The symbol on the product or its packaging indicates that this product may not be treated as household waste.  Instead, it should be taken to the appropriate collection point for the recycling of electrical and electronic equipment.  By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product.  The disposal of such material has to be done according to the recycling regulations.  For more detailed information about recycling this appliance see the authorized local office or service for household waste disposal or the shop, where you purchased the appliance.
• The product meets all the requirements of the EU directives applicable to the specific product.
• Changes in text, design, and technical specifications are subject to change without prior notice and we reserve the right to change them.

WARRANTY TERMS

Warranty

• The manufacturer (or importer) is responsible for ensuring the product complies with the requirements of applicable legal regulations as well as those of the relevant technical standards. Moreover, they are responsible for ensuring the product has the properties the manufacturer described in documents related to the goods or those reasonably expected by the customer about the nature of the goods or based on advertising produced by the manufacturer, and they are responsible for ensuring the product is fit for the purpose proposed by the manufacturer or that a product of the same type is normally used for.
• The quality warranty term is 24 months from product takeover by the customer.
• The warranty does not apply to wear and tear caused by regular use. The customer shall not be entitled to any warranty claims if, before taking the product over, they knew the product contained a defect or if the defect is attributable to the customer.

The warranty specifically does not apply:

• if the product installation, operation and service conditions stipulated in the product operating manual have not been adhered to,
• to malfunctions caused due to mechanical, heat or chemical damage, short circuits, over-voltage or incorrect installation,
• to malfunctions caused by an inexpert third-party intervention,
• to malfunctions caused by natural disasters,
• to malfunctions caused by insufficient or inappropriate maintenance in violation of the operating manual, including malfunctions caused by water and other sediments,
• to changes in the colour of the heating surface or to scratching of the surface caused as a result of using the products unusually,
• to appearance and functional changes caused by exposure to sunlight, thermal radiation of water and other sediments,
• if the service life of certain product parts expires, e.g. for accumulators, bulbs, etc.

The warranty does not apply to any products and services provided along with the product (gifts, promotional articles, etc.).

Filing a complaint

• A complaint against a product defect must be filed as soon as identified, yet no later than before the end of the warranty term.
• The customer must file a product complaint with the dealer from which they have purchased the product, or with any authorised service centre, a list of which is included in the product package, or available at www. my-concept.com.
• While filing a product complaint, the product must be duly cleaned and securely packed to prevent any damage during its transport to an authorised service centre, where relevant, unless the product is delivered in person.
• The customer must submit proof of having concluded a purchase contract for the product by producing the receipt.
• While filing their complaint, the customer must indicate the noted defect and identify the preferred complaint application method.

Complaints processing

• As long as the noted defect may be removed, the user has the right to have the defect duly removed free of charge on a timely basis.
• Where such a procedure is not reasonable about the nature of the defect, the user may be required to be supplied a new defect-free product (replacement), or, where the defect applies to a part of the product only, replacement of the part concerned.
• However, if the replacement of the product or any part thereof is not proportionate to the nature of the defect, especially if the defect can be removed without undue delay, the customer has the right to have the defect removed free of charge.
• If the noted defect is not removable, or if the customer becomes entitled to the replacement of the product or a part thereof, yet the replacement is not possible, for example, due to the product having been sold out, the customer has the right to return the product (withdrawal from the contract).
• The customer shall have the right to a new product (replacement) or to replacement of a part of the product even if the defect can be removed, provided they cannot properly use the product due to repeated occurrence of the defect or due to a high number of such defects. In such a case, the customer also has the right to return the product (by withdrawing from the contract).
• If the product is not returned (the customer does not withdraw from the contract), or if the customer does not apply the right to a new defect-free product(replacement), to replacement of a part thereof or to repair of the product, they may request a reasonable discount.
• The customer also has a right to a reasonable discount if a new defect-free product cannot be supplied to them, or if a product part cannot be replaced or the product repaired unless the situation is remedied within a reasonable time limit, or if remedying the situation would create major discomfort on the part of the customer.
• The seller, authorised service centre or a staff member authorised by them must decide about each complaint immediately or within three business days in complicated cases. This term does not include a reasonable period, depending on the type of product concerned, required for the defect to be assessed by an expert.
• A complaint, including defect removal, must be dealt with without any undue delay, yet no later than within 30 calendar days of the complaint filing date, unless the seller and the customer agree on a later deadline.
• On returning the product (withdrawing from the contract) the customer must return any accessories and documents supplied along with the product.
• The customer does not have the right to keep the defective parts and components of the product replaced as part of a repair of the product.
• This shall be without prejudice to any other rights the customer may have about the purchase of the product.
• Remark: Complaints against products damaged in transport are governed by the carrier’s complaints procedure.

Manufacturer

• Jindřich Valenta – Concept
• Vysokomýtská 1800, 565 01 Choceň
• Czech Republic
• tel.: +420 465 471 400
• fax +420 465 473 304
• Company ID No. 13216660
• email: servis@my-concept.cz.
• www: www.my-concept.com.

Product data

Documents / Resources

| concept VR3115 Robotic Vacuum Cleaner [pdf] Instruction Manual
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