WIKO VIEW5 Plus Dual SIM Smartphone User Guide

USER GUIDE
VIEW5 PLUS

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The contents of this manual may differ in certain respects from the description of your phone depending on its software version and your telephone operator.

CONGRATULATIONS!
You have just purchased your WIKO VIEW5 PLUS (W-V850) phone. This guide contains all the information needed to use the phone so that you can quickly familiarise yourself, we hope, with the world of WIKO. A complete version of the guidelines, safety instructions and your device user guide is available on our website www.wikomobile.com. You can request a printed version via email or printed letter at the address listed at the end of the user guide.

Copyright © 2020 WIKO
The information contained in this manual may not be disclosed to third parties or reproduced in any form whatsoever without the express written consent of WIKO.

Trademarks
WIKO is a registered trademark of WIKO SAS.

Disclaimer

This manual has been prepared with the utmost care and attention and is designed to guide you through the functions and features of your device. However, the information and recommendations contained herein do not constitute a guarantee under the Applicable law. WIKO reserves the right to change or modify the information contained in this manual at any time

Limitation of Liability

All content and services accessible through this device are the exclusive property of third parties and are protected by the relevant laws (copyright, patent, licence and/or other intellectual property laws). These services are for your own personal non-commercial use. It is not permitted to use any content or services without prior written permission of the content owner. You may not copy, publish, transfer, sell, create derivative works or exploit in any manner or medium any content or services displayed through this device.

THIRD-PARTY CONTENT AND SERVICES ARE PROVIDED “AS IS.” WIKO DOES NOT GUARANTEE THE CONTENT OR SERVICES SO PROVIDED, EITHER EXPRESSLY OR IMPLIEDLY, FOR ANY PURPOSE WHATSOEVER. WIKO EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WIKO DOES NOT GUARANTEE THE ACCURACY, VALIDITY, LEGALITY, OR COMPLETENESS OF ANY CONTENT OR SERVICES MADE AVAILABLE THROUGH THE DEVICE.
WIKO has no control over the content and services provided by third parties via networks or transmission devices. Moreover, third-party services may be terminated or interrupted any time without notice. Therefore, WIKO makes no representation or warranty whatsoever as to the availability of any third- party content or service and expressly declines any responsibility for such termination or interruption.

WIKO cannot in any way be held responsible for the processing and/or monitoring of third-party content and services accessible through this device. Any question or request relating to the content or services should be addressed directly to the respective content or service provider.
An independent third-party operator provides the SIM card and the network or system (mobile or other) on which this device operates. WIKO expressly declines any responsibility in respect of the function, availability, coverage, services, or network or system capacity (mobile or other). The responsibility of WIKO and its authorised after-sales service is limited only to the cost of repair and/or replacement of the unit during the warranty period.

WIKO IS NOT LIABLE IN THE CASE OF NEGLIGENCE, WHETHER CONTRACTUAL OR BASED ON TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL OR SPECIAL DAMAGE, LEGAL FEES, EXPENSES, OR ANY OTHER DAMAGES RESULTING FROM THE USE BY YOU OR ANY THIRD PARTY OF THE CONTENT OR SERVICES ACCESSIBLE THROUGH THIS DEVICE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF THE CONSUMER’S LEGAL RIGHTS, THEREFORE THIS STATEMENT MAY NOT APPLY TO YOU.

What’s in the Box :

1. WIKO VIEW5 PLUS phone
2. AC adaptor
3. Micro USB cable
4. Hands-free kit
5. Quick start guide and Safety book
6. Non-removable battery

Getting to Know Your Phone

The buttons on your phone

Press the button lightly to lock the touch screen.
Home | Returns to the home screen.
Overview | Opens the list of recent applications.
Return | Returns to the previous screen. Closes the onscreen keyboard.
Volume | Increases or decreases the call volume, the ringtone, music, games and other audio functions.
Switch the ringtone to silent mode when the phone rings.
Press and hold on Volume- to enable the meeting profile.

Getting Started

Inserting the SIM cards – 2 SIM
In order to use your telephone, you need to insert your SIM Cards. Insert the SIM cards following the diagrams below.
Installing Memory Card
Your phone takes a MicroSD memory card of up to 256GB. Insert the microSD memory card following the diagram below.
Charging the Battery
A flashing red light indicates that the battery level is very low: the battery should be recharged because, if the level is too low, it may shorten the life of the battery. Connect the charger to a power outlet and the micro USB connector to the phone’s USB port.
The phone’s status indicator changes to red, indicating that the device is charging. Once the phone has finished charging, the status indicator changes to green and you should unplug the charger.
For more information, refer to the Safety Information section.

Turning the Phone On and Off
To turn the phone on, press on the ON/OFF button and hold it down until the phone switches on. If your SIM card is locked, you must enter the correct PIN code to unlock the SIM card when the phone is powered up. Your PIN is supplied by your operator; if you did not receive it or have lost it, please contact them. When the PIN is entered incorrectly three times, the mobile phone is blocked and has to be unblocked using your PUK (this is supplied with the SIM card; if this is not the case, you should contact your phone operator). To turn the phone off, press and hold the ON-OFF button until the menu opens, then press on Power Off. Now press OK to confirm.
The phone vibrates when it is shut down completely.

Basic Operations

SIM Management
When you turn on your phone for the first time, various items of information about the SIM card(s) are displayed. You are asked whether you want to modify the settings for calls, messages and the internet data connection. SIM1 is configured as the default SIM card for data connection. Now you can:

1. Set the default SIM for voice and video calls, SMS/ MMS and internet data connection. The background color serves to differentiate the two SIMs
2. You can still choose a different SIM when performing an action, such as before making a call or sending a SMS/MMS by selecting «Ask every time».

Network Connection

• APN Not Available
  If your operator does not appear in the list or the list is empty, ask your operator how to configure the APN manually. To do this, go to Settings > Network & internet > Mobile network > SIM1 or SIM2 > Advanced > Access Point Names, press on + and enter the information provided by your operator. Return to the previous menu, then choose the APN that you have just saved.

• Enabling Data Connection
  To check your data connection settings:
  1. Go to Settings > Network & internet > Mobile network > SIM1 or SIM2 > Advanced > Access Point Names, then enable the access point according to your operator/package.
  To activate Mobile data, drag the notification panel downward with two fingers and enable data connection by clicking on .
  3. You can choose with which SIM card you will enable data connection in Settings > Network & internet > SIM cards > Preferred SIM for Mobile data, then press on the SIM card you want to activate.
  When you activate Data Connection for one SIM card, the 4G network can only be activated for this SIM card.

• Data Roaming
  Note that for roaming SIM cards, you must enable the data roaming in the Settings > Network & internet > Mobile network > Roaming . Otherwise, the internet connection will be disabled by default.

Notifications

Notification icons on the status bar

| Signal strength| | Call waiting
---|---|---|---
| Connected to 4G| | Missed call
| Connected to HSPA+ (3G++)| | Synchronising
| Connected to HSPA (3G+)| | New mail
| Connected to 3G| | Alarm on
| Connected to EDGE| | Silent mode on
| Connected to GPRS| | New voicemail
Downloading
| No signal| | Connected to computer
| Roaming| | Battery level
| Wi-Fi available| | New SMS or MMS
| Connected to Wi-Fi| | Airplane mode on
| Bluetooth enabled| |
| GPS in use| | SIM card modified
| Voice call in progress| | No SIM card

Depending on the application, notifications may be accompanied by a beep, vibration or a flashing LED.

Notifications Panel

Drag the status bar downwards to see details of all your notifications. Information about new messages received, upcoming calendar events, download status, etc. will then be displayed. Drag a notification to the left or right to clear it or tap on CLEAR ALL.

To close the panel, drag it upwards or press on RETURN .

To access the settings panel, press on .
Shortcut: pull the notification downwards with two fingers.

Safety Information

Please read this safety information carefully so that you can use your phone in complete safety:

1. Prolonged listening to the music player at full power may damage the user’s hearing.
   To avoid possible hearing damage, do not listen to sounds or music at an excessive volume using the earphones (headsets, headphones) for a long period of time. Exposure to high volumes while driving may cause distraction and increase the risk of an accident.

2. Emergency call: Sometimes the emergency numbers are not accessible on all mobile networks, check first with your operator.
   The option to make emergency phone calls depends on local laws and regulations in place. Never rely on your mobile phone to make important calls, such as in the event of a medical emergency.

3. Do not use your mobile phone in certain locations such as aircraft, hospitals, service stations and professional garages.

4. Children. Be very careful. A portable device is not designed for use by children. The phone contains small parts that could be swallowed or cause choking.

5. Driving safety: Using your mobile phone while driving is prohibited. It is your responsibility to respect the laws and regulations on the use of mobile phones in the country where you drive. Having a telephone conversation or using the other features of a mobile phone (text messaging, internet, etc.) when driving may be a distraction and a contributing factor in serious accidents.

6. Flying: Turn your phone off when flying. Remember to turn your phone off when you are in a plane (GSM + Bluetooth) as it may cause interference.

7. Hospitals: Turn your phone off near any medical devices. It is extremely dangerous to leave a phone switched on near medical devices as it may cause interference. You must observe any instructions or warnings in hospitals and treatment centres.

8. Remember to turn your phone off in service stations. Do not use your device in a petrol station near fuel.
   It is dangerous to use your phone inside a professional garage.

9. A It is recommended to consult your doctor and the device manufacturer to determine if your mobile phone may interfere with your medical device. A minimum distance of 15cm between a mobile phone and a pacemaker is advised to avoid potential interference with the pacemaker. Hold the device on the opposite side to the implant as a precaution when making a call. If you notice that your device is causing interference with a pacemaker, switch it off immediately and contact a doctor for advice on what action to take. Respect the rules and regulations of the hospital and medical centers. Do not use mobile phone in areas where this is forbidden. Wireless equipment can affect the performance of hearing aids and pacemakers. For more information, contact your Internet or service provider.

10. Fire hazard: Do not leave your device near heat sources. Do not leave your device charging near flammable materials.

11. Contact with liquid: Do not expose the device to liquid or touch it with wet hands: any damage caused by water may be irreparable.

12. Use only WIKO-approved in box accessories. The use of unauthorised accessories may damage your phone or cause a safety risk.

13. Batteries must be used with caution. Do not attempt to disassemble the battery yourself. Do not destroy the batteries and chargers. Never use a battery or charger that has been damaged. Keep batteries away from electronic objects. You should not expose the batteries to very low or very high temperatures (below 0°C or above 45°C). It is recommended to recharge the battery at a room temperature between 5°C and 25°C. To optimise battery life, only use the WIKO battery and charger supplied in the box. Incorrect use of the battery or replacement with an incorrect type of battery may cause fire, explosion or other risks. Dispose of used batteries according to the instructions.

14. Shocks and impact: Handle and use your phone with the utmost care. Protect your phone: shocks and impact may damage it. Some parts of your phone are made from glass and might break if the phone is dropped or is subject to severe impact. Avoid dropping your phone. Do not touch the screen with sharp objects.

15. Electric shock: Do not try to dismantle your device as there is a very real risk of electric shock.

16. Maintenance: If you want to clean your handset, use a dry cloth (do not use a solvent, such as benzene, or alcohol).

17. Recharge your phone in a well ventilated area. Do not recharge your device when it is resting on a soft surface.

18. Damage to magnetic strips: Keep your phone away from credit cards as they may damage the data on the magnetic strips.

19. Do not use the mobile phone in an environment at too high or too low temperature, never expose your mobile phone to direct sunlight or too wet an environment. The suitable temperature for the phone is -10°c to +45°c, the maximum charging temperature declared by the manufacturer is +40°c.

20. Due to the used enclosure material, the GSM mobile phone should only be connected to a USB Interface of version 2.0 or higher. The connection to so called power USB is prohibited.

21. The socket-outlet should be near the equipment and easily accessible.

22. This charger is for indoor use only, the charger type is TN-050200E4, output voltage/current is 5V/2A.

Directions for uses

As a preventive mesure, we recommend you use your mobile telephone under optimal signal conditions. This means when you have a full signal, as indicated by the signal reception bar. A hands-free kit can reduce radiation exposure. Pregnant women should keep the mobile phone away from their abdomen and teenagers should keep the mobile phone away from their lower abdomen.

Important operating guidelines

Batteries – SIM – Emergency calls – SAR – Repairs

1. To increase the life of your battery, only use WIKO chargers and batteries. Replacing the battery with a noncompliant model may result in the latter exploding.

2. Never throw batteries on a fire and follow the guidelines in force for recycling used batteries and phones.

3. Be careful not to crush or damage the battery, as this could cause an internal short circuit and overheating.

4. Do not take the battery apart.

5. The battery can be recharged several hundred times before needing to be replaced. When it shows signs of losing its power, it can be replaced.

6. If you do not use your mobile phone for an extended period, remember to recharge the battery to optimise its use time.

7. Do not throw batteries away with household waste: recycle them in accordance with the manufacturer’s guidelines. If the battery is damaged, contact the after-sales service or the nearest authorised WIKO dealer.

8. Unplug the charger from the wall socket when the battery is fully charged in order to reduce your energy consumption.

9. Do not leave the battery being charged for more than a week as this might result in an overload and reduce the life of the product.

10. Handle the SIM cards with care: wipe them with a soft cloth if they appear dirty.

11. Emergency calls: the emergency numbers may not be accessible on all mobile telephone networks, in isolated areas or areas where there is no coverage; check first with your operator.

12. Radio Frequency Exposure: Your device has been designed and produced to comply with international norms (ICNIRP) for exposure to radiofrequencies. The safety instructions related to exposure to radio frequencies use a measuring unit called SAR (Specific Absorption Rate). The local specific absorption rate (SAR) measures the user’s exposure to the electromagnetic waves of the equipment concerned. The maximum authorised SAR is 2 W/kg for the head and torso, and 4 W/kg for the limbs. The highest reported SAR value for your device when tested for use and kept 0.5 cm from your body is :
    SAR Head : 0.914 W/kg
    SAR Torso : 1.538 W/kg
    SAR Limbs : 2.449 W/kg
    Tips for Reducing Exposure Levels
    We recommend that you use your phone in good reception conditions in order to reduce the amount of radiation received. It is advisable to limit the amount of time you use the phone in underground car parks and when travelling by car or train, etc. Reception conditions are indicated by the bars that are displayed on your phone: the more bars there are, the better the reception quality.
    We recommend that you use the hands-free kit to reduce exposure to radiation.
    To reduce the adverse effects of prolonged radiation exposure, we advise teenagers to hold the phone away from their lower abdomen, and that pregnant women hold the phone at a distance from their stomach.

13. Only qualified service personnel should repair your device. If you give your device to non-qualified personnel for repair, the phone will not be covered by WIKO’s warranty.

14. The IMEI code is the serial number used to identify your device and for After-Sales support. There are several ways of finding your IMEI code:
    • Type * # 06 # on your mobile telephone’s keypad.
    • Refer to the packaging box that your telephone came in.
    • Remove the battery from your device: on the back, you will see a label with your IMEI code. (For non-removable batteries, refer to the IMEI engraved on the telephone’s rear casing).

Radio frequencies Band information

WWAN+A1:C25

Frequency Band| Maximum output power (dBm)
GSM 1800/1900| 31,00
GSM 850/900| 33,50
UMTS B1/B2/85/B8| 24,00
FDD LTE B1 /B3/B5/B8/B20/B28| 24,00
FDD LTE B7| 23,50
TDD LTE B40| 2400
WLAN
Standard| Frequency| EIRP (dBm)
802 llb| 2.4-2.4835GHz| 17,70
802.11q| 2.4-2.4835GHz| 16,50
802.11n| 2.4-2.4835GHz| 16,37
802.11n| 5 15-5.25GHz| 14,23
5.25-5.35GHz| 14,14
5.47-5.725GHz| 13,60
5.725-5.825GHz| 13,43
802.11a| 5.15-5.25GHz| 14,21
5.25-5.35GHz| 13,85
5.47-5.725GHz| 13,80
5 725-5.825GHz| 13,34
802.11ac| 5 15 5 25GHz| 14,17
5.25-5.35GHz| 13,99
5.47-5.725GHz| 14,08
5.725-5.825GHz| 1347
BLUETOOTH
Bluetooth Version| EIRP Power (dBm)
EDR| 11,62
LE| -0,54

Responsibility

This product is subject to European Directive (WEEE Directive 2012/19/EU) and batteries (Directive 2013/56/EU). Electrical, electronic equipment, batteries, storage batteries and their accessories must always undergo selective waste management. Therefore, these elements must be reported to an authorised collection point for appropriate reprocessing or recycling.

Dangerous substances

This device complies with the requirements resulting from the REACH regulation (Regulation (EC) N°1907/2006) and those of the revised RoHS Directive (Directive 2011/65/EU).

Responsibility

Within the limits set by the legislation in force in your country, in case of negligence on your part or on the part of a third party in the use of your device or third party services accessible through it, WIKO will not be responsible for any damages whatsoever, arising from the said negligence. You remain solely responsible for the use of the device in accordance with all regulations applicable to and in effect in your country. These recommendations, safety instructions and use of your device can vary depending on the country in which you reside. To find out more regarding the recommendations, additional safety instructions and usage tips specific to your country, please visit www.wikomobile.com

In case of failure or defect of your product, please contact your seller to be informed of the warranty process to be followed.

NOTE
WIKO’s warranty does not cover normal wear and tear (batteries, screens, keyboards, camera lenses, etc.).

Data Use Agreement

Registering your WIKO phone is a free service offered by WIKO that allows our engineers to connect to your phone’s physical data so that they can tell what your model and hardware specifications are in real time. In return, the engineers can keep you informed of updates that are available for your system and warn you in case of a recognised technical failure on a model or series. In addition, this service allows us to alert you instantly if there is a malfunction so that we can provide a technical solution as soon as possible. It is necessary to gather this data in order for WIKO to propose appropriate updates for your mobile phone.
By registering your phone, you acknowledge that WIKO and its engineers are able to collect, store, analyse and use diagnostic, technical and usage data (and related data) including, without limitation, data regarding your WIKO device, your software system and your applications. We will collect this information on a regular basis to facilitate the provision of software updates and product support and miscellaneous services offered to customers (where applicable) relating to the software on your device. WIKO may use this information without revealing the identity of the customer in order to offer and improve its products or services for the user. This service will not give us access to your content and personal files.
You need to be connected to the mobile internet network for a short time to register your WIKO phone. This may result in connection costs, at your expense, depending on the nature of your contract with your mobile operator. We recommend that you use a Wi-Fi connection, as with this type of connection there is no data limit (if your phone service limits the exchange of data) and the connection is quicker. The information obtained is processed electronically in order to access the physical data on your phone. They will be kept by WIKO in a dedicated, secure location for a maximum of three years from the date of collection, depending on the nature of the data. The data recipient is WIKO SAS. You have the right to access, modify, rectify or delete your personal data submitted upon registration. You may exercise this right by writing to WIKO SAS, 1 rue Capitaine Dessemond, 13007 MARSEILLE, FRANCE.

STATEMENT OF COMPLIANCE

Hereby, WIKO SAS ­ 1, rue Capitaine Dessemond ­ 13007 Marseille ­ FRANCE, declare that the radio equipment type W-V850 is in compliance with Directive 2014/53/EU. Software version: W-V850-V01

The full text of the device’s EU declaration of conformity is available on written request to the following address WIKO SAS – 1, rue Capitaine Dessemond – 13007 Marseille – FRANCE or www.wikomobile.com/certification.

Google Play, Gmail, Chrome, Google Duo, and other marks are trademarks of Google LLC.

Wiko SAS – 1, rue Capitaine Dessemond – 13007 Marseille – France
Tel +33 4 88 08 95 15 | Fax +33 4 88 08 95 20
wikomobile.com | SIRET 530 072 206 00028 – APE 4652Z

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