suddenlink Gateway 5 Instruction Manual

June 6, 2024
suddenlink

**suddenlink Gateway 5 Instruction Manual

**

Installation Instructions

These instructions will guide you through installing or replacing a Gateway 5.

  1. If you’re replacing a modem, router or Gateway, disconnect everything from your existing equipment.
    Installation Instructions

  2. Connect the open end of your coaxial cable to the back of the new Gateway.
    Installation Instructions

  3. Plug the Gateway power cord into the back of the device.
    Installation Instructions

  4. Plug the other end of the power cord into an electrical outlet.
    Installation Instructions

  5. The Gateway is ready for the next step when the top 3 lights (POWER, DS/US, ONLINE) on the front panel are solid green. This may take a few minutes.
     Once you’ve connected and powered on your new Gateway, call 888.570.4702 to begin the activation process.
    Installation Instructions

  6. Sign in at suddenlink.com/router to personalize your in-home WiFi network name, also called a SSID, and your password. Can’t remember or don’t have a Suddenlink username? Visit suddenlink.net/myaccount
    If you’d rather use the defaults, look at the label on the bottom of the Gateway. Note, your password will be listed as the “Wi-Fi Pre-Shared Key”.
    Installation Instructions

  7. To connect to the Internet, go to WiFi settings on your device. Select your in-home WiFi network name from the list and when prompted, enter your password.
    Repeat this step for all of your connected devices.
    Installation Instructions

  8. If you have an Altice One Mini, you need to re-pair it to the Gateway. Refer to the “Replacing an Altice One Mini” instructions at help.suddenlink.com/guides If not, you’re all set!
    Installation Instructions

  9. If you replaced a modem, router or Gateway, make sure to return your old equipment. Learn how at suddenlink.com/returns

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