Control4 T4 Series C4-T4IW8-BL 8-Inch In-Wall Touchscreen

Control4 T4 Series C4-T4IW8-BL 8-Inch In-Wall Touchscreen

8″ and 10″ T4 Series In-Wall Touchscreen
Installation Guide

Supported models

• C4-T4IW8-BL 8″ T4 In-Wall Touchscreen, Black
• C4-T4IW8-WH 8″ T4 In-Wall Touchscreen, White
• C4-T4IW10-BL 10″ T4 In-Wall Touchscreen, Black
• C4-T4IW10-WH 10″ T4 In-Wall Touchscreen, White

Introduction

The Control4® T4 Series 8- and 10-inch In-Wall Touchscreens offer complete system control in an elegant and compact design. The touchscreens are equipped with a full capacitive screen, audio and video Intercom (with the built-in camera) using SIP, and more.

This touchscreen works great in either new construction or retrofit installations. For power and network connectivity, choose from three options

• Ethernet with PoE—The Ethernet network connection is provided through the PoE Injector. No additional wiring is needed.
• Ethernet with AC—Connect the touchscreen to one of the LAN ports on the gateway/router using an Ethernet cable. AC power is used to power the touchscreen.
• WiFi with AC—The internal Wi-Fi will communicate with the LAN’s wireless AP, so no additional network wiring is needed. AC power is used to power the touchscreen.

Note: 802.11b is not recommended for video intercom. We recommend using Wireless-N. See “Specifications” and “Power and Network Installation Options” for more information.

Box Contents

• 8″ or 10″ T4 In-Wall Touchscreen
• Power box (to power the touchscreen)
• Two screws (to attach the power box to the wall box)
• Set screw (to secure the touchscreen to the power box)
• Set screw tool (3/32″ hex wrench)

Accessories available for purchase

• Pakedge 802.3at/af Gigabit PoE+ Injector (PI-30AT), or Araknis Networks Gigabit PoE+ Injector (AN ACC-INJ-POE-30W), each sold separately.
• Wall box options (sold separately)—Metal and plastic, for new construction or retrofit installations.
  • In-Wall Touchscreen Wall Box Kits – New Construction
  • Plastic (C4-NWB57C-P)
  • Metal (C4-NWB57C-M)
• In-Wall Touchscreen Wall Box Kits – Retrofit
  • Plastic (C4-RWB57C-P)
  • Metal (C4-RWB57C-M)
• For wall box installation details, see:
  In-Wall Touchscreen Wall Box Installation Guide-New Construction (co/wallbox- new) )
  In-Wall Touchscreen Wall Box Installation Guide-Retrofit (ctrl4.co/wallbox- retro)

Warning! The touchscreen must be protected by an external circuit breaker or a fuse rated at 6A maximum when used in Europe.

Important! Using this product in a manner other than outlined in this document voids your warranty. Further, Control4 is NOT liable for any damage incurred with the misuse of this product. See “Warranty.”

Specifications and requirements

Specifications

Ethernet or

| ·  802.11b/g/n 2.4 GHz
Network| ·  802.11a/n/ac 5 GHz

·  Security: WEP, WPA/WPA2 PSK, 802.1x EAP, PEAP Notes: (1) While technically the touchscreen can use 802.11b, 802.11b is not supported. (2) 802.11n is recommended for best performance. Even with 802.11n, broadcasting to several devices will degrade Video Intercom response time and images. Broadcasting to additional devices will further degrade performance. See “Wireless Network Limitations.”

Power supply| PoE (IEEE 802.3af) 13 W peak 100-240V AC, 50/60 Hz
Dimensions (W × H × D)| 8″ model: 175 × 127 × 13 mm (6.9 × 5.0 × 0.53″) 10″ model: 239 × 165 × 13 mm (9.4 × 6.5 × 0.53″) Wall box: 68 × 104 × 61 mm (2.7 × 4.1 × 2.4″) Power box: 71 × 114 × 46 mm (2.8 × 4.5 × 1.8″)
Weight (with mid-box)| 8″ model: 0.41 kg (0.9 lb) 10″ model: 0.68 kg (1.5 lb)
Operating temperature| 0 to 40 ˚C (32 to 104 ˚F)
Storage temperature| -20 to 70 ˚C (-4 to 158 ˚F)

Requirements

• A controller fully installed and configured with Control4 OS 3.2.0 or later.

• Control4 Touchscreen wall box installed. See “Accessories.”

• If using Ethernet with PoE power:

• Ethernet network installed and available that includes a gateway/router/switch

• Control4 PoE Injector (model #AC-POE1-B) or another
  third-party, UL/ANSI-certified PoE injector or switch.

• Two Ethernet Cat 5/6 cables: (1) one that runs from the Ethernet gateway/router/switch to the PoE injector/switch and (2) one that runs from the PoE injector/switch to the Ethernet connection in the touchscreen’s wall box.

• If using Ethernet with AC power:

• Ethernet network installed and available that includes a gateway/router/switch

• Access to in-wall AC power (neutral connection required)

• One Ethernet Cat 5/6 cable that runs from the Ethernet gateway/router/switch to the touchscreen

• A 14-gauge electrical wire long enough to pull between the touchscreen and the power source

• If using Wi-Fi with AC power:

• Wireless network (IEEE 802.11b/g/n) installed and available with a wireless access point (AP). Security can be WEP, WPA/WPA2 PSK, 801.1x EAP, or PEAP.

• Access to in-wall AC power (neutral connection required)

• A 14-gauge electrical wire long enough to pull between the touchscreen and the power source

Front view

• A. Indicator LED (startup, camera in use, audio listening)
• B. Camera
• C. Ambient light sensor
• D. Stereo microphones
• E. 8” or 10” diagonal, capacitive 1920 × 1200 display

Back View

• A Reset pinhole buttons-For resetting and restoring the touchscreen to factory default settings.
• B Upper mount tab
• C Power—Press this button to turn the touchscreen on, or press and hold it to turn the touchscreen off.
• D Docking electrical connector
• E Locking tab
• F Set screw—secures the touchscreen to the power box.
• G Stereo speakers

Top View

• A. Power button. Press to turn the display on and off, press and hold to select Power off or Restart, or press and hold for 10 seconds to reset the device.
• B. Center pinhole. Not used.
• C. Reset pinhole. Press to reset, or press and hold until “Erasing” appears on the screen to restore factory defaults.

Touchscreen placement

Place the touchscreen in a convenient location at eye level, typically near the entrance of the room, about 145 to 155 cm (57 to 61 inches) from the floor.

Note: Consider the camera on the panel and the height of the people in the home who will use the camera for Video Intercom.
Important: The top of the touchscreen must be mounted no higher than 2 m (6.6 ft.) above the floor.

LED indicator

The LED on the touchscreen indicates the camera status of the camera and booting information as described in the next table.

Installation

Warning! Before installing the touchscreen, switch off the circuit breaker or remove the fuse from the fuse box

Power and network installation options

This device uses an Ethernet or Wi-Fi network connection and can be powered using PoE or AC power. Choose one of the following options to install the power and network communication.
Caution! Do not attempt to use PoE and AC power at the same time. Choose only one power option.

Option 1: Ethernet connection with PoE

PoE supplies DC power on the Ethernet cable using a PoE Injector (model #AC- POE1-B) or a third-party PoE solution to provide the touchscreen with power and a network connection. The touchscreen works with the Control4 PoE Injector or a third-party PoE Injector.

To set up your PoE and Ethernet connection with a PoE Injector:

1. Attach the PoE Injector according to the instructions in your PoE’s installation guide if provided. Control4 PoE Injector instructions are provided later in this document.
2. Pull the Ethernet cable from that location to where you want to install the touchscreen.

Ethernet with PoE—Requires Ethernet connection to PoE

Option 2: Ethernet connection with AC

The Ethernet is connected directly to the switch (Figure 5). This power connection requires both neutral and hot connections.

Option 3: Wi-Fi connection with AC
Important: The touchscreen cannot connect to a Wi-Fi network when already connected by Ethernet. Place the touchscreen above a power source, for example, an outlet. Ensure that you have Wi-Fi in the home .

Notes: (1) Video Intercom. Although this device supports 802.11b/g/n, 802.11 b is not recommended for Video Intercom use. (2) We recommend Wireless-N for Video Intercom. See the Composer Pro User Guide for details about the touchscreen’s properties.

Wireless Network Limitations: Many Wi-Fi Access Points handle Multicasts (Wi-Fi simultaneously sent to multiple devices, for example, when the touchscreen broadcasts video to all stations) by slowing down transmission speed to the 1 Mb basic rate. This can cause overall Wi-Fi congestion in the Wi-Fi network during the broadcast. Video Intercom response times and images may degrade at each device.

If a home requires a large number of Wi-Fi Video Intercom devices, ensure that you have a robust Wi-Fi network (possibly consisting of multiple access points).

Power installation

Prepare the plastic power box for installation into the wall box by inserting either the Ethernet cable or the AC power cable into the power box, and then follow the instructions.

Connecting PoE

Connect the PoE injector to power and the network, and then connect it to the power box. It can be located anywhere along the cable that connects the power box to the network switch.
To install a Control4 PoE injector:

1. Connect the Control4 PoE injector to an AC outlet using the power cord.
2. Connect one of the LAN ports on the network switch to the PoE Injector’s LAN port using Cat 5/6 Ethernet cable.
3. Pull a cable going from the PoE injector’s PWR LAN-OUT port through one of the touchscreen’s left-side wall box knockout holes.
4. Go to “Connecting to a wired network” below.

Connecting to a wired network To connect to a wired network:

1. Pull the in-wall Ethernet cable through a left-side knockout hole of the wall box, then plug it into the Ethernet jack on the back of the power box.
   Note: The Ethernet port on the power box does not have functioning indicator LEDs.

2. Go to “Attach the power box and touchscreen” below

Connecting AC power

The steps below represent a typical U.S. installation. Caution: Use only 14 AWG wire for AC connections. For supply connections, use wires suitable for at least 60 °C (140 °F).

1. Connect the wires to the AC power source for the touchscreen according to national and local electrical codes. Installation may require alternative wires and the use of the included terminal block.

2. Pull the power cable through a right-side knockout hole of the wall box to the terminal block.

3. Strip the black and white power wire ends to 1/4″ as necessary. Using a flat-head screwdriver, loosen the screws on the power box’s terminal block and connect the power wires to each terminal (Figure 5), then tighten the screws
   

4. If using a plastic wall box with an exposed bare copper ground, wrap the ground in electrical tape or heat shrink tape/tubing. If using a metal wall box, attach the ground wire to the wall box.

Attach the power box and touchscreen

To attach the power box and touchscreen:

1. Align and bend the wires to fit them inside the wall box.
2. Slide the power box into the wall box, then secure the power box to the wall box using the two screws provided
   Caution: Do not use an electric driver to tighten the screws. Overtightening can result in the power box becoming slightly warped, resulting in a poor electrical docking connection. Use only a hand screwdriver to tighten the screws.
   Tip: If overtightened screws result in the power box warping, loosen the screws until the power box is flush to the wall.

3. Angle the top of the touchscreen toward the wall, insert the top mounting bracket onto the power box, then press the bottom of the touchscreen into place (a magnet will hold it in position).

4. Secure in place with the included set screw and 3/32″ hex wrench.

Configuration

Configure the touchscreen for wireless (optional) To configure the touchscreen for wireless:

1. After initialization, tap Network. The network configuration page opens.

2. Under Wi-Fi, tap or slide OFF/ON to enable WiFi, then tap the Wi-Fi field to open a list of available networks.

3. Tap the network name you want to connect to.

4. Tap the Password field, then use the on-screen keyboard to type the password (if required).
   Note: If you need to enter a static IP address, follow the instructions under “To set a wireless static IP address” below before proceeding.

5. Tap Connect.

If you don’t see the network you want:

1. Tap +, then tap the Network SSID field and type the SSID (name) of the network by using the on-screen keyboard.

2. Tap the Security field, then select the type of security to use.

3. Tap the Password field, then use the on-screen keyboard to type the password (if required).
   Note: If you need to enter a static IP address, follow the instructions under “To set a wireless static IP address” below before proceeding.

4. Tap Save. The new network is added to the bottom of the network list.

To set a wireless static IP address:

1. Scroll down and tap Show advanced options.
2. Tap IP settings, then tap Static.
3. Select each box one at a time and use the on-screen keyboard to type the:
   • IP address
   • Gateway
   • Network prefix length
   • DNS 1 (preferred)
   • DNS 2 (alternate)

Configure the touchscreen for Ethernet
If you want to use DHCP (default) for your Ethernet connection, no further setup is required.
To configure a static IP address for Ethernet:

1. After initialization, tap Network. The network configuration page opens.
2. Tap Ethernet. The Ethernet settings screen opens.
3. Tap Static IP Settings, then tap Use static IP.
4. Select each box one at a time and use the on-screen keyboard to type the IP Address, Gateway, Netmask, DNS 1 (preferred), and DNS 2 (alternate).
5. Tap SAVE when finished.

Add and configure in Composer Pro

After the touchscreen is installed and appears on the home network, use Composer Pro to add it to the Control4 system and configure it.
Use the Composer Pro System Design and Connections views to add and configure this device.
To add and configure a T4 touchscreen to a project:

1. Add the T4 8/10″ In-Wall Touchscreen driver to your project.
2. Select the touchscreen or its Intercom component in the project tree’s System Design view.
3. View and change the properties in the Properties pane as needed.

Properties include :

• Network Connection—Reports the touchscreen’s current network connection type.

• Back Light—Use the arrows or type numbers to set the light level, then click Set.

• Adaptive Brightness Enabled—Enables or disables adaptive brightness. Advanced properties include:

• Camera Enabled—Enables or disables the camera.

• Reboot—Remotely reboots the touchscreen. Intercom (nested under the touchscreen) properties:

• Appearance
  Exclude from Navigator—Select to hide the touchscreen from appearing in user interfaces as an available device.

• High Quality Enabled—Select to use the highest resolution setting for the camera.

• Dial Pad UI Enabled—Enables the on-screen dial pad.

• Behavior
  Select the modes you want this touchscreen to support: Play Door Chime, Do Not Disturb, Auto Answer, Send Video, Monitor Mode, Echo Calibration, Disable Echo Cancellation.

• Audio Control—Select the volume of individual audio settings.

• Sip Information—Information for integrating the touchscreen into your SIP/VoIP system.

• Custom Buttons—Select to enable and label the two available custom buttons

• Alternate Camera—Select to use an external camera for the video associated with the touchscreen, for example, a security camera mounted to the side of the person operating the touchscreen.

Troubleshooting

Boot up time
When the device is booting up, it may take 30 seconds or longer before the Green LED turns on. When it turns on, it blinks slowly for a time and then turns off. After that, you’ll see an image on the touchscreen (either the setup menu or the room’s home screen).

Unresponsive screen
If the camera’s LED blinks on and off for more than 30 seconds, the device may need to be power cycled. If power cycling doesn’t solve the problem, the touchscreen may need to be restored to factory defaults.

To power cycle the touchscreen:

1. Press and hold the power button for several seconds until the touchscreen turns off.
2. Press and release the power button again to turn back on.

To restore to factory defaults:

• On the touchscreen’s main screen, tap Settings, System Info, then Factory data reset.
  – OR – If the touchscreen has not yet been configured, tap About, then Factory data reset.
  – OR – To reset without using the display screen, insert a straightened paper clip into the left pinhole on top of the touchscreen, then press and hold it while pressing the RESET (right) pinhole button for several seconds until the the icon below appears on the display.

Removing the touchscreen from the wall
To remove the touchscreen:

1. Remove the 3/32″ set screw.
2. Pull the bottom of the touchscreen away from the locking tab, then lift the screen up and off the power box.

Additional resources
The following resources are available for additional support.

• Knowledgebase and forums in Technician Community
• Technical Support
• Control4 website: control4.com
• Composer documentation in its online help.

Warranty and legal notices

Find details of this product’s 2-Year Limited Warranty at snapav.com/warranty, or request a paper copy from Customer Service at 866-424-4489. Find other legal resources, such as regulatory notices and patent information, at snapav.com/legal.

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