BLUETTI EP500Pro Power Station User Manual

: June 6, 2024
: Bluetti

Table of Contents

EP500Pro Power Station
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EP500Pro Power Station

EP500Pro
User Manual
Please read this manual before use and follow its guidance. Keep this manual for future reference.

EP500Pro Power Station
Please read this manual before use and follow its guidance. Keep this manual for future reference.
Contents
01. EP500Pro Introduction ……………………….. 01 02. General Safety Instructions …………………. 02 03. What`s in the Box ……………………………. 05 04. APP……………………………………………….. 07 05. Features of EP500Pro ………………………… 11 06. Startup & Power off …………………………… 12 07. User Interface ………………………………… 13 08. How to Recharge EP500Pro (INPUT) ………..20 09. Discharge (OUTPUT) …………………………. 27 10. UPS ……………………………………………… 30 11. Split Phase Function ………………………….. 35 12. Technical Specification ………………………. 38 13. Storage and Maintenance ……………………. 40 14. Troubleshooting ………………………………. 41 15. FAQ (Frequently Asked Questions) ………… 46 16. Declaration …………………………………….. 48

01. EP500Pro Introduction
1.1. Introduction
BLUETTI is proud to take the energy storage world by storm with the release of
rolling transport wheels, the EP500Pro was not designed to be a large solar battery mounted on the wall or in the garage. The BLUETTI EP500Pro was not
can easily be moved to the desired location when necessary, but also a power backup system that ensures emergency power when a power outage occurs.
which combines digital and analog signals perfectly to manage and control the MPPT module, the AC Inverter module (Bidirectional topology, supporting AC reverse fast
EP500Pro integrates a solar charge controller, AC charge controller, AC inverter, lithium battery, and battery management system into one, converts clean and environmentally friendly solar energy and grid electricity into clean power sent to all of your home appliances. EP500Pro Power Station system is suitable for areas with energy shortage or unstable power, and also for the power supply or disaster emergency in areas without stable power supply such as isolated islands and borders.
01
Warning: DO NOT insert foreign objects into any ports of EP500Pro (both AC & DC & ventilation holes). EP500Pro generates the same potentially lethal AC power as a household wall outlet. Please use EP500Pro carefully and keep children away from it.
For safety purposes, please use only the original charger and cables designed
equipment and may render your warranty, invalid.
2.1. Installation (for grid-tie system)
Before touching any conductor surface or terminal, measure the voltage of
After the equipment is installed, empty packaging materials such as cartons, foam, plastic, cable ties, etc. should be removed from the equipment area. Except for those who operate the equipment, please keep others away from the equipment. The handling of any tools being used needs to be insulated and protected from shock, or use insulated tools.
holes that have been routed and use the cover of the cabinet. It is strictly forbidden to alter, damage or obscure the logo and nameplate on the equipment. When installing the device, please use the appropriate tools to tighten any screws. Live operation is strictly prohibited during installation.
stable objects, such as walls or possibly mounting brackets if needed. It is prohibited to clean any electrical components inside and outside the cabinet with water. Do not change or modify the structure, installation sequence, etc. of the equipment without prior authorization.
2.1.1. Personal Safety The personnel responsible for the installation and maintenance of the equipment must first undergo rigorous training to understand various safety precautions
03

1.2. Abbreviation
BMS: Battery Management System MPPT: Max. Power Point Tracking SOC: State of Charge UPS: Uninterruptible Power Supply AC: Alternating Current DC: Direct Current PV: Solar Panel(s) Charging(Photovoltaic) Grid: Home Power Supplied by Utility T500: 500W additional charger DOD: Depth of Discharge
automatically turned off if the load is less than 30W over a span of 4 hours.
02. General Safety Instructions
Please read this manual before operating.
involves connecting the wires of critical equipment from your main electrical box to the BLUETTI Sub Panel (Optional Purchase). DO NOT place EP500Pro near heat sources. It is prohibited to place and operate
DO NOT attempt to replace the internal battery or any other components of
serviceable components in the package. DO NOT operate in wet conditions. If EP500Pro becomes wet, please let the unit dry completely before using. Please ensure proper ventilation while in use and do not obstruct fan openings. Inadequate ventilation may cause permanent damage to the equipment. DO NOT stack anything on top of the power station either in storage or while in use. DO NOT move the unit while operating as vibrations and impacts may lead to poor connectivity to hardware inside.
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and grasp the correct method of operation. Trained personnel: personnel who have undergone corresponding technical training and have the necessary experience to be aware of the danger that may be brought to him during the operation, and can take measures to reduce the danger to himself or other personnel to at the lowest limit. The replacement of equipment or parts (including software) must be done by professionals or authorized personnel.
2.1.2. Personnel Requirements The personnel responsible for the installation and maintenance of the
precautions and grasp the correct method of operation. Trained personnel: personnel who have undergone corresponding technical training and have the necessary experience to be aware of the danger that may be brought to him during the operation, and can take measures to reduce the danger to himself or other personnel to at the lowest limit. The replacement of equipment or parts must be done by professionals or authorized personnel.
2.1.3. Anti-static requirements
components directly with your hands.
2.1.4. Drilling The following safety precautions are to be considered when drilling holes on the wall or into the ground:
It is strictly forbidden to drill holes into the equipment. Drilling will alter and damage the electromagnetic shielding performance of the equipment, internal components, and cables. The risk of metal shavings entering the device can cause short circuits on the circuit board. Wear goggles and protective gloves when drilling holes. The equipment should be shielded and protected during the drilling process to prevent debris from falling into the equipment. After drilling, any debris which may have landed on the equipment should be removed and cleaned.
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2.2. Installation environment requirements
When the equipment is running, please do not block the vents or the heat dissipation system in order to prevent high temperatures and/or fires. The equipment should be installed in an area away from liquids. It is forbidden to install it near or below water pipes, air outlets and other locations that are prone to water condensation. It is forbidden to install the unit underneath pipes, windows or other similar areas that are prone to water leaks in order to prevent liquids from entering into the equipment. Failure to do so may result in a short circuit. If liquid is found inside the device, user must turn off the power immediately. The equipment room must be properly insulated and the walls and floors must

03. What`s in the Box

Standard Accessories

No.

Picture

Category

Split Phase Box Pro (P030A)
To double the capacity, power of output and voltage.

12V/30A XT60 to Aviation Plug
8
XT60 to SPC45
To support DC power supply for RV.

12V/30A RV Cable
For 30A DC Output.

9

Generator Charging Cable
Charging EP500Pro via generator.

10

11

Car Charging Cable
Charging EP500Pro with cable No3.

12

T500 500W Adapter
Additional 500W AC charger.

AC Charging Cable for Split Phase

13

Charging two EP500Pro connected in split

phase mode via wall outlet.

14

Charge EP500Pro via roof/rigid panels.

Sub Panel

15

Integrate the power station to your home

circuit as backup UPS.

06

Note: Please keep your phone 5m/16.4ft within the EP500Pro for a better connection during update. Also, if BLUETTI APP fails to connect to the Internet. Tap “Settings” at the homepage of your phone and scroll down until the BLUETTI App shows up(IOS). Tap “Settings” on homepage of your phone, tap “Application Management” and select BLUETTI(Android). Tap the BLUETTI icon and verify that “Wireless and Data” permissions are enabled.
User cannot turn on EP500Pro via BLUETTI App.

05. Features of EP500Pro

5

7

8

1 2 3 4
6

9
10 14

11 12 13

12V/30A Port 12V/10A Cigarette Lighter Port 12V/10A DC5521 Port
Wireless Charging Pad Power Button

Touchscreen AC Output Port(30A MAX) AC Output Port(20A MAX) AC Input Port DC1/DC2 Input Port Communication Interface
11

10
Turn on the main power switch located on the back of EP500Pro. Power On: Long press the power button. The power button indicator will illuminate. Power Off: Long press the power button. The power button indicator light will turn off. EP500Pro will turn on automatically from Power Off status when either grid charging and/or PV charging is applied on.
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07. User Interface
7.1. Main Interface
Tip: The LCD resistive touchscreen, recommended to press lightly with the edge of your fingernail until it “beeps” when it registers a press. (NOTE: Touchscreen sounds can be disabled in the Settings menu).

e

f

g

a l
b k
c
d

h

i

j

a . Homepage b . Settings c . Data d . Alarm e . PV Charging Information f . BMS Information

g . Date/Time h. DC load Information i . DC ON/OFF j . AC ON/OFF k . AC load Information l . AC Charging Information

7.2. Settings
User can customize the working mode of EP500Pro and tweak the equipments parameters such as language, voltage, frequency, current (UPS
Tap the Settings Button on the homepage to enter the setting interface.

13

2
1 3

2 1

3

4

1

2

3

4

a, Connect your solar panels in series into PV charging cable. b, Plug the Aviation plug into the middle input port(CP2) on EP500Pro.
7.2.3. Language Setting & ECO Mode
displayed on your EP500Pro. ECO: When ECO is turned ON, if the AC output load is less than 30W for 4

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7.2.1. AC Output Voltage & Frequency NOTE: Please check the output voltage, frequency, and other parameters

The Output frequency and voltage can only be tweaked when the AC is OFF(tap

the AC icon at homepage to turn off AC output if it`s ON).

The list of standard output voltage and frequency in 5 regions or countries. You

may tap on the screen to set the parameters as needed.

JP Output: 100V/50Hz or 60Hz

AU Output:240V/50Hz

US Output: 120V/60Hz

EU/UK Output: 230V/50Hz

7.2.2 DC Input Source DC Input Source: EP500Pro integrates dual MPPT and separates the DC input source into DC1 and DC2 in parallel. DC1 indicates the first group of DC input source as the labels written on MC4 plug of PV charging cables:
pole and negative pole of the MC4 plugs.

Can be set on screen: (Homepage – Settings – DC1/DC2 Input Source)

DC1 PV+/PVDC2 PV+/PV-

14 7.2.4. Machine Type (for split phase setting, exclusive for 100-120V Version)

Please turn to Chapter11 for detailed installation. 7.2.5. Working Mode(Homepage – Settings – Next – Working Mode) Tips: EP500Pro will be set as the Standard UPS Mode as default.
There are altogether four working modes you can select in settings: Standard UPS Mode: Default working mode(Offline mode). PV Priority Mode: Recommended for areas in stable power supply. Time Control Mode: for money saving. Customized Mode: Customized the parameters for a better user experience. Detailed UPS Mode setting please check Chapter 10 UPS.
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7.2.6. Max. Grid Input Current determine the maximum allowable current that can be drawn by the EP500Pro. BLUETTI is not liable for any damages, injuries, or any other legal responsibility incurred directly or indirectly from changes made to this setting. Max. Grid Input Current: limit the Max. current of the tied grid, when the current exceeds the preset value, EP500Pro will take charge to be the power source of the circuit. The value is preset at 15A.
7.2.7. Date and time & Touch Sound & Backlight Brightness Tap each respective date and time setting in order to set the date and time as applicable to your local time zone. Tap to Enable/Disable touch sounds. You may change the Backlight Brightness of the Touchscreen LCD by using the slider on the screen.
7.2.8. Bluetooth & Wi-Fi Connection ON and OFF icon for either function. Bluetooth function is disabled.
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adapter charging, DC output and AC output working status. This section can also be accessed directly from the shortcut icon on the homepage.
7.3.3. Battery Information the status of the battery pack. This section can also be accessed directly from the shortcut icon on the homepage.
7.3.4. Alarm History by the machine. User can turn to the Chapter 14 Troubleshooting to check the corresponding solutions.
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7.3. Data
In the Data section, you may view Product Info, Inverter & Charger Info, BMS Maintenance, and Alarm/Fault History by selecting each respective button.
7.3.1. Product Info serial number (SN), control software version, monitoring software version, BMS monitoring software version and display software version. The Serial Number (SN) can also be used to pair to BLUETTI APP manually.
7.3.2. Inverter & Charger Info 18
08. How to Recharge EP500Pro (INPUT)
The EP500Pro includes two charging ports which can be recharged in different methods. They will be covered in three different sections according to which port(s) are being connected. The two ports are named as Aviation Charging Port 1 [CP1] and Aviation Charging Port 2 [CP2].
Aviation Port 1 (CP1)
Aviation Port 2 (CP2)
8.1. CP1 (1st Charging Port)
Pin3 Pin2 Pin1 Pin1:L Pin2:N Pin3:PE
8.1.1. Charging Method 1: From Wall Outlet (by AC charging cable) Connect the EP500Pro from CP1 via the AC charging cable to the wall outlet
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@1500W/100Vac , @1800W/120Vac Max . The charging process will automatically stop when it reaches 100% capacity.
receptacle, the maximum charging power allowed will be up to 3000W.

Main Sub Panel Panel

Charging via wall outlet

Charging via Sub Panel

8.1.2. Charging Method 2: From Generator (gasoline, propane, or diesel) Connect the EP500Pro from CP1 via the generator charging cable (sold spearately) to the AC output of the generator. The charging process will automatically stop when it reaches 100%. The required output power of your generator has to exceed the Max. input
power of the AC input port of the EP500pro. Also a generator with a pure sine

Voltage limit:

Frequency limit:

63Hz(60Hz).

(Charging via Generator) 21

For Roof/Rigid Panels: If you choose roof panels to be the solar power source to recharge EP500Pro,
PV Module (additional accessories) is required to drop down the voltage if the open circuit voltage produced by your roof panels exceeds the limit of
microinverters, and open circuit voltage over 550V. instruction video.

( PV Step Down Module )

a

b

d

b

c

a

c

d

a.DC Output Cable to EP500Pro b.DC1 poles to PV1 poles

c.DC2 poles to PV2 poles d.DC Output Cable to D300S

8.2.2. Charging Method 4 :Vehicle Charging Turn on EP500Pro. Connect car charging cable with MC4 to Aviation cable(cable No.3) Plug the car charging cable into CP2 and the cigarette lighter port on your car.
Note: Select DC1 or DC2 Input Source according to the the certain DC cables(check the label on cable No.3) you are connecting.
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8.2. CP2 (2nd Charging Port)

8.2.1. Charging Method 3: Solar Panels (via 4pin aviation-MC4 cable) For regular solar panels: EP500Pro(dual MPPT) supports two PV charging methods with regular portable panels and rigid panels. Max current for single circuit: 12A.
Max. Input Power: 2400W.

Note: Select DC1 or DC2 Input Source according to the the certain DC cables(check the label on cable No.3) you are connecting.
2
1 3

2 1

3

4

1

2

3

4

( Easy steps to solar charging ) 22

8.2.3. Charging method 5: Lead-acid Battery Charging Connect to the positive and negative poles of the battery through the battery charging clamp(pay attention to distinguish the positive and negative poles of the battery, the red pole on battery indicates the positive pole, and the black one for negative pole).
Note: Select DC1 or DC2 Input Source according to the the certain DC cables(check the label on cable No.3) you are connecting.

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8.3. Dual Charging
Aviation Port 1(CP1)
Aviation Port 2(CP2)
Charging Method 6 : Supports charging the EP500Pro with CP1 and CP2 at same time. You can use any charging methods listed previously, simultaneous,to maximize charging power input. They are listed here again for your convenience. Select the method for both CP1 and CP2 to Dual Charging. CP1 Charging Port Select: Method 1: GEN charging cable Method 2: AC charging cable CP2 Charging Port Select: DC Input1:
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09. Discharge (OUTPUT)
ambient temperature, discharge rate, remaining battery capacity, and other factors.
9.1. The Output Port
9.1.1. AC Output Port with a continuous 3000W Max. power of output in total, and the ability to support surges up to 6000W. Please make sure the combined power requirements of your appliances does not exceed the limit of each port.
NOTE, The limit of power of output: 2000W for the standard receptacle of US/JP Version.
27

DC Input2:

8.4. How to calculate the recharging time of EP500Pro
charging time estimation Example:
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9.1.1. DC Output Port
1 23 4 56

Special 30A output port can be adapted to appliances widely, perfect for RV.
Output port for devices with corresponding plug such
7 3.
Traditional ports for routers/cameras, old laptop etc.
devices in the market such as Pixel Phone, Macbook Pro at 100W Max.
Place your phone(if wireless charging supported) on the top of the EP500Pro vertically, and turn on the DC on homepage on screen.

9.2. Operation Time Estimation
Kitchen Equipment

Refrigerator 700W(24h)
2.3 Days

Electric Fry Pan 1500W 2.7 Hrs

Home Equipment

Microwave Oven 1000W 4.2 Hrs

Washer 500W(1000W)
4-7.66 Hrs

Space Heater 1500W 2.7 Hrs

Air Conditioning 8000Btu 1.6 Hrs

Smart Phone 18Wh
96 Times

Laptop 45Wh 59 Times

28

Desktop 300W 12 Hrs

CPAP 40W 64 Hrs

Tools

Bench Grinder 1400W 2.9 Hrs

Welding Machine 1800W 2.3 Hrs

Transportation

Circular Saw 1400W(2300W)
1.7-2.9 Hrs

Electric Vehicle(16A) 1800W
11.2-13.3 Miles

E-Bike 500W 7.6 Times

9.3. How to Calculate the Operation Time
If I want to know how many times 96W Macbook Pro could be recharged. What is the depth of discharge (DoD)? only 90% of the battery capacity can be discharged. 10% of the energy is reserved

10. UPS
10.1. UPS Description
An uninterruptible power supply or uninterruptible power source (UPS) is an electrical apparatus that provides emergency power to a load when the
instantaneous protection from input power interruptions, by supplying energy
10.1.1. FYI (For Your Information) Battery SOC High indicates the limit of capacity the unit which can be charged by the grid. If you set the Battery SOC High to 80% in Customized Mode, the EP500Pro will be charged up to 80% from grid power. The remaining 20% will be charged via solar panels (PV). This allows a discharged EP500Pro doing UPS duties to quickly recharge from the grid when it comes back online to a certain percentage before switching to solar panels to insure there is ample power for the next power outage, but still charge via solar for clean and free energy.
10.1.2. UPS working system introduction

29

Non-critical Load 2000W/3000W or 4000W/6000W

Grid

Main Panel

BLUETTI Sub Panel

EP500 &
EP500Pro

Critical Load 2000W/3000W
or 4000W/6000W

Solar Panel

BLUETTI PV Module

1 3
2
10.1.3. Turn On UPS Function

31

30
10.2. Enable UPS Running Mode
10.2.1 Standard UPS Mode Offline UPS: Basic UPS Working Mode EP500Pro will power your load directly from the grid and maintain a 100% charge. When grid power fails, the EP500Pro switches to internal batteries.
10.2.2. Time Control UPS Mode This allows you to set the times that EP500Pro will be charged via grid power and the times to run loads from its battery. Charge Time: Set the time of EP500Pro when to be charged by grid to avoid Discharge Time: Set the time to use the EP500Pro batteries to power the loads connected on AC output port of EP500Pro or Sub Panel (Optional Purchase). Parameter Setting: Battery SOC Low: When the remaining capacity of EP500Pro is under the preset Battery SOC Low state, the EP500Pro will stop powering loads connected to the AC output ports of the EP500Pro or Sub Panel (Optional Purchase). Battery SOC High: The maximum capacity EP500Pro can be charged via grid. The remaining percentage will be charged either by solar (PV) or 2nd adapter.
32

10.2.3. PV Priority UPS Mode This mode is recommended for areas with stable grid power.
The battery will be recharged mainly by PV for power savings.
30% capacity, and also discharge to 30% of the capacity (you can tweak it to 100% for full grid charging manually on touchscreen or App) as the ” Reserved capacity for PV charging”. And rest of the capacity will be fully charged from either solar power or 2 adaptors.

10.2.4. Customized UPS Mode Charge/Discharge time, and High/Low Battery SOC can be set in this UPS mode. Ability to disable the grid charging. The unit will not charge batteries from grid. Apart from Time Control UPS, the main switch of grid charging and time mode
effect on both PV Priority Mode and Time Control Mode.

33
11. Split Phase Function

34
Box Pro. Fusion Box Pro. Step 3: Set the Machine Type to “Split Phase” on EP500Pro either. Step 4: Select “Master” or “Slave” on the operating EP500Pro. Select “Master” will set the operating EP500Pro as the one to control both two EP500Pro. Select “Slave” will set the operating EP500Pro as the other EP500Pro as the “Master” one.

Note: (1) Please disconnect the AC charging cable for both EP500Pro units while binding into split phase box. (2) Certifcated Technician is required to build the split phase system to power the Power Cabinet or Sub Panel. Warning: If you insist to charge the EP500Pro which has been connected into split phase box already, please make sure the L1/L2/N wire is set at the right place or the EP500Pro will be damaged. L: Live wire N: Neutral wire The “Machine Type” setting on screen is used to enable or disable Split Phase output. power system to double the available output power, voltage, and capacity.
separately). Launch Split Phase Function: Note: Only one touchscreen will be active when two EP500Pro units are connected. If one of the EP500Pro is out of power, the Split Phase Bonding function will deactivate automatically. Step 1: Plug the output cables from each of the two EP500Pro to the Split Fusion
35

CONNECTION 1 (Standard Mode) EP500Pro. This is the only and correct setting if a single EP500Pro is being used.
of EP500Pro to one power system to double the output power, voltage, so as to capacity. Please refer to Split Phase setting for detailed information. CONNECTION 2 (Power Mode) In Split Phase Power System, it is recommended that you choose our matching AC input cable. The AC input ports of the two machines are connected to L1,N,PE and L2,N,PE. Make sure that the phase of the two machines is correct. This AC Input Cable(Optional Purchase) is designed to match Split Phase System. end is connected to the AC input interface of both two units through aviation plug.It must be ensured that the phase of the two machines is correct.
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Rated Output Voltage

100VAC

120VAC

Rated Output Frequency

50/60Hz

Rated Continuous Power

3000W

Rated Output Current

30A

25A

13A

THD
Cigarette Lighter Port DC 5521

DC Output

88% <5%

Wireless Charging Pad

RV Port

418W>load, 2S

Note: Cigarette lighter port shares 10A current with *2 DC5521 ports in parallel circuit.

AC Input

Input Voltage Input Frequency Max. Input Current
AC Charging Voltage Range AC Charging Frequency Range Power of Charging

EU/UK/AU
30A Preset at 15A, can be changed on screen

PV Input

3000W Max

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Model

EP500Pro JP

EP500Pro US

EP500Pro EU/UK/AU

Net Weight

83kg (183.0lbs)

Dimensions

Charge Temperature

Discharge Temperature

Storage Temperature

Working Environment Humidity

PSE, FCC, CE, UN38.3, msds, UL, SAA and ROHS

Capacity

5120Wh (100Ah)

Battery Type

LiFePO4

Standard Battery Voltage

51.2VDC

Battery Cell Voltage Range

Included

Protection MPPT

Included Over-temperature Protection

temperature

temperature Recovery

Recovery AC Inverter

AC Output

38

Max. Input Voltage MPPT Voltage Range Max. Power of Input Rated Input Current

150VDC

13. Storage and Maintenance
To help preserve battery health, please discharge and fully charge the unit atleast once every 6 months. Ensure proper ventilation when in use or in storage.
A clean and dry environment is strongly recommended.
often is highly recommended. Keep the unit away from children and pets. Do not stack anything on the top of the unit while in use or in storage. Avoid exposing the unit to rainy or wet environment and in direct sunlight.

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14. Troubleshooting

Error Code
001

Error List

002

003 004 Battery Voltage High

005 Hardware 006 Hardware

007

008 OCP (Over Current 009 010 011 012 Bus Voltage High 013 014 Bus Voltage Low

Troubleshooting
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Clean or replace the fan to ensure proper ventilation. Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.

41

027 Load Relay Short Circuit

Please contact with the dealer if the error still exists after rebooting the unit.

028 Load Relay Open Circuit 029 049 PV1 Over Current 050 PV2 Over Current 051 PV1 Over Voltage

Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please check if the open circuit voltage of solar panels exceeds the input voltage standard of EP500Pro.

052 PV2 Over Voltage

Please check if the open circuit voltage of solar panels exceeds the input voltage standard of EP500Pro.

053

The battery is full.

054

055

Inverter Overload Warning

Empty of battery. need to turn AC ON again on the screen. The output power of load exceeds.

056 AC Overload Warining The output power of load exceeds.

057 Grid Voltage High

input voltage standard of EP500Pro.

058 Grid Voltage Low

input voltage standard of EP500Pro.

059 Grid Frequency High

the input frequency of EP500Pro.

060 Grid Frequency Low

061

Multi Communication Error

the input frequency of EP500Pro.
Please check whether the communication cable is connected correctly. Clear the alarm history or restart the unit.

43

015 DC Input Voltage High

016 DC Input Voltage Low

017 DC Input Over Current

018

Inverter Output Over Current

019 Inverter Voltage High

Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
The output power of load exceeds. Please contact with the dealer if the error still exists after rebooting the unit.
Please check if the output of load meets the
Turn on the AC after rebooting, please contact with the dealer if the error still exists.

Please check if the output of the load meets

020 Inverter Voltage Low

Turn on the AC after rebooting, please contact with the dealer if the error still exists.

021 Grid Input Over Current

022

Inverter Output Short circuit

023 Protection

Please check if the input of the current meets
Turn on the AC after rebooting, please contact with the dealer if the error still exists.
Please disconnect the load to make sure the load has been connected properly. Click to clear the alarm history.
Please disconnect the load to make sure the output power of loads meet the limit of the unit. Click to clear the alarm history.

024 Phase Integration Error

025 AC Relay Short Circuit 026 AC Relay Open Circuit

Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.

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062 Multi Address Error

063

Multi Synchronization Error

064 Multi Brak Phase Error

065 PV Paralleling Error

081

BMS Communication Interrupt

082

LCD Communication Interrupt

083

EEPROM Read & Write Error

084

085 RTC Read & Write Error

086 12V/30A Port OCP

087 12V/10A Port OCP 088 Current High

Please check whether the communication cable is connected correctly. Please check whether the communication cable is connected correctly. Clear the alarm history or restart the unit.
Please check whether the communication cable is connected correctly. Clear the alarm history or restart the unit.
Please check if the input of the AC voltage
Clear the alarm history or restart the unit.
Please check whether the PV parapllel enable setting is consistent with the PV input. Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please contact with the dealer if the error still exists after rebooting the unit.
Please disconnect the appliances on DC 12V/30A ports. Clear the alarm history or restart the unit.
Please disconnect the appliances on DC 12V/10A ports. Clear the alarm history or restart the unit.
Please disconnect the appliances on USB ports. Clear the alarm history or restart the unit.

44

089

DC12V/30A Output Current High

Please disconnect the appliances on DC 12V/30A ports. Clear the alarm history or restart the unit.

090

DC12V/10A Output Current High

Please disconnect the appliances on DC 12V/10A ports. Clear the alarm history or restart the unit.

091

DC Output Soft Start Failure

Please contact with the dealer if the error still exists after rebooting the unit.

092

DC12V/30A Output Short Circuit

Please disconnect the appliances on DC output ports.

093

DC12V/10A Output Short Circuit

Please disconnect the appliances on DC output ports.

094 Locked

Please disconnect the load to make sure the output power of loads meet the limit of the unit. Please contact with the dealer if the error still exists after rebooting the unit.

Please disconnect the load to make sure the

095

12V/30A DC Port Locked

output power of loads meet the limit of the unit. Please contact with the dealer if the error still

exists after rebooting the unit.

Please disconnect the load to make sure the output power of loads meet the limit of the 096 12V/10A DC Port Locked unit. Please contact with the dealer if the error still exists after rebooting the unit.

097

BMS Temperature Abnormal

Please store EP500Pro at the recommended temperature and leave it until the temperature inside back to the normal standard.

098 BMS Over Voltage

Please contact with the dealer if the error still exists after rebooting the unit.

099 BMS Low Voltage

Please contact with the dealer if the error still exists after rebooting the unit.

100 BMS Over Current

Please contact with the dealer if the error still exists after rebooting the unit.

101 BMS Precharge Error

Please contact with the dealer if the error still exists after rebooting the unit.

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Control UPS,PV Priority UPS and Customized Mode. What is the UPS switching latency?
Can I connected my two EP500Pro with Fusion Box to achieve double the output power, voltage and capacity. You can connect two EP500 OR two EP500Pro with a Fusion Box. The units must be of the same type and the correct Fusion Box (P020A for EP500, P030A for EP500Pro). You cannot mix a EP500 and EP500Pro with a Fusion Box.
connectors, besides the voltage (in series or parallel) is between 12V to 150V and the maximum input power is 2400W. If the open circuit voltage of the panels is less than 550V, you can choose PV Module to step down the voltage to achieve solar charging. How do I know whether my appliance can work well with the power station? Calculate how much the continuous loads are for your appliances are in total. As long as they do not exceed the rated output power of the power station, it should work. How can I connect the product to my home circuit breaker box?
your main electrical box to the BLUETTI Sub Panel (optional purchase).

102

BMS Output Short Circuit

Please contact with the dealer if the error still exists after rebooting the unit.

107 NTC Faulty

Please leave the unit at the recommended temperature few hours to recover. Please contact with the dealer if the error still exists after rebooting the unit.

108 Fan Faulty

Clean or replace the fan to ensure proper ventilation. Please contact with the dealer if the error still exists after rebooting the unit.

15. FAQ (Frequently Asked Questions)
How to claim the warranty and extended warranty?
vendor where you order the product, the extended warranty(if purchased)
Can it be upgraded?
through OTA, and the parameters of the machine will be adjusted and optimized. Can it be charged and discharged at the same time?
outputs. We recommend to fully charge the unit at least once per month to extend battery life. How many UPS modes are there? There are 4 types of UPS Mode you can choose freely, Standard UPS,Time
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16. Declaration
product. Our company shall not be liable for any damage caused by force majeure
misuse or other abnormal conditions.
adapters and accessories. Our company will not bear all responsibilities if the damage is caused by not operating the product properly according to the use method in operation manual. This unit is not suitable for use on the relevant equipment or machines involving: Personal safety, such as atomic energy devices, aerospace devices, transportation devices, medical devices, etc., or any equipment or machines that require highly reliable power sources. We are not responsible for
equipment which results in damage.

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This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: — Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver. — Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. — Consult the dealer or an experienced radio/TV technician for help.
Warning: changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment
Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.