EZQuest X40214 Ultimate Plus Dual HDMI USB-C Multimedia Hub Adapter 12 Ports Instruction Manual
- June 6, 2024
- EZQuest
Table of Contents
- Product Introduction
- Features
- Connection
- Resolution Setting for Mac ( M1 and Intel I
- Sound Setting for Mac
- Graphics Settings for Mac
- Windows System display settings
- Android System display settings
- Chrome OS V8.5 + System display settings
- Storage Conditions
- FAQ
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
X40214 Ultimate Plus Dual HDMI USB-C Multimedia Hub Adapter 12
Ports
Instruction Manual
ATTENTION:
1. This hub is designed based on Silicon Motion Inc. chipset that requires
the installation of its driver in order to use HDMI 2 and the VGA ports. (The
rest of the ports will work without a driver installation including the HDMI 1
port)
A. This hub has a built-in USB drive so when you connect the hub to your Mac
or Windows computer, you will see a volume named: INSTANT VIEW
B. Please click on INSTANTVIEW to see:
C. Please select the User Manual based on your OS and follow the instructions
to install the driver.
D. How to set up an automatic startup for instant view the app, when the Mac
computer is turned on:
-
Click “System Preferences” — Find “Users & Groups” — Click “Login items” — Click on “+” to add the Mac OS instant view to the Login Items. Then Restart.
-
If you like to use your HDMI port for your external display and you prefer to close your MacBook Pro, you must have the USB-C power cable connected to the hub.
(Closing your laptop without the USB-C power cable connected to the hub, will put your laptop in sleep mode). -
Please make sure that you select the correct HDMI ports from your TV or your display INPUT so that your computer display can be shown.
Product Introduction
This is a full-featured desktop USB-C high-speed expansion base, which can
connect your USB-C laptop to all other devices with just one cable to keep
everything in order.
You can output three monitors through two HDMI and one VGA interface. One HDMI
has a resolution of up to 4K@60Hz [supported when the host is DisplayPort [DP)
v1.4. Enjoy the high-speed transmission and excellent image quality of the 4K
video.
Features
Front:
- USB-C input (connect to host]
- LED indicator
- SD & Micro SD
- 3.5mm Audio/Mic
- 05B3.0
Back :
- HLmT T
- Lmm1 2
- VGA
- USB-C PD
- RJ45 Ethernet
Connection
Front:
-
USB-C: connect to host
-
LED indicator
-
SD&Micro SD Card Reader
Read: 50-104MB/s, Write: 30-80MB/s,
[Data transfer rates are subject to the speed of the memory card itself and your computer’s USB ports]. -
3.5mm Audio & Microphone
-
USB-A 3.0 [data+downstream charge]: 5Gbps, 5V/0.94 @4.5W
Back:
-
HDMI1:
4K 2K 60Hz / 3840×2160
(work separately while source is DP1.4] 4K 2K 30Hz / 3840×2160
[work separately while source is DP1.2] -
HDMI2: 4K x 2K @30Hz / 38402160
-
VGA: Up to 1080P 60Hz.
-
USB-C PD3.0: Upstream charging the source devices such as Laptop/Notebook, charging limited to 87-96W for safety and affected by different firmware. Supports 100W power adapter
-
RJ45 Gigabit Ethernet: 1000Mbps
Resolution Setting for Mac ( M1 and Intel I
Apple logo >System Preferences> Displays
Sound Setting for Mac
Apple logo >System Preferences> Sound
Graphics Settings for Mac
- Mirror Display
Apple logo>System Preferences> Displays
- Extended Display
Apple logo>System Preferences> Displays
Windows System display settings
Right-click desktop >Display Settings
Sound Settings for Windows 10
Clone Mode
Right-click desktop >Graphics Settings >Display
Extended Display
Right click desktop >Graphics Settings >Display
Android System display settings
- **Clone Mode
**
Chrome OS V8.5 + System display settings
- Mirror Display
←Display
Arrangement
Settings
Extended Display
Arrangement
Drag or use arrow keys to move a display
Settings
Ml, Intel-Based Mac’s and Windows Computers
 Extended Mode ( Al B, C, and D )
Resolution Chart for Mac ( Ml,Intel) and Windows
| Display | Sysrtem | Mode | Ports | Resolution |
|---|---|---|---|---|
| Single | Mac OS |
or
Windows| | HDMI 1| 4K 30HZ (DP 1.2) or 60HZ (DP 1.4)
HDMI 2 (near VGA)| 4K 30HZ
VGA| 1080P
Dual 1| Mac OS
or
Windows| Mirror or Clone or Extend| HDMI 1| 4K 30HZ (DP 1.2) or 60HZ (DP 1.4)
HDMI 2 (near VGA)| 4K 30HZ
Dual 2| Mac OS
or
Windows| Mirror or Clone or Extend| HDMI 1| 4K 30HZ (DP 1.2) or 60HZ (DP 1.4)
VGA| 1080P
Dual 3| Mac OS
or
Windows| Mirror or Clone or Extend| HDMI 2 (near VGA)| 4K 30Hz
VGA| 1080P
Triple| Mac OS
or
Windows| Mirror or Clone or Extend| HDMI 1| 4K 30HZ (DP 1.2) or 60HZ (DP 1.4)
HDMI 2 (near VGA)| 4K 30Hz
VGA| 1080P
DP 1.4 Compatible Devises: 2018/2019/2020 MacBook Pro 15-inch, 2019 MacBook
Pro 16-inch, 2020 MacBook Air, and MacBook Pro 13-inch
Storage Conditions
Environmental Working Temperature: 0C to 40C(32F to 104F)
Storage Temperature: -20C to 85C(-4F to 185F)
Environmental Working Humidity: 20%-90%RH
Storage Humidity: 5%-95%RH
FAQ
A. Why is there no video output?
- Please make sure the USB-C port of your devices supports video output, if it doesn’t, then only HDMI 2 and VGA will work, but HDMI 1 won’t.
- Please check if the cable is well connected.
- Please use a standard HDMI cable.
B. Why is there no audio output from HDMI?
- Please make sure your monitor supports the Audio output function.
- Please set the external monitor as the default Audio output device.
C. What should I do if the display screen drops after connecting a large
current HDD/SSD?
Please connect your laptop charger/adapter to the USB-C PD charging port of
the product.
D. Why does the output not reach 4K 60Hz?
- Please make sure your monitor support 4K 60Hz.
- Please make sure the video source is 4K 60Hz.
- Please make sure to use the 2.0 or higher version HDMI cable.
- Please make sure your computer specification supports DP1 4 signal output
Computer Models
support DP1.4 signal| Remark
---|---
Macbook pro2018 ( 15.4″)| The computers support DP1.4 signal output depending
on the specifications of the computer and graphics card. This product only
supports 4K 60Hz for computers that support DP1.4. The output bandwidth of the
DP1.2 signal is not enough to output 4K 60Hz, It only outputs 4K 30Hz.
If you have any questions about the specifications of your
computer, you can check the computer information or consult a professional.
Macbook pro2019 ( 15.4″)
Macbook pro2019 ( 16″)
Macbook Air2020 ( 13)
I PAD pro-2018/2020
HP EliteBook 745 G5
- These are not the complete list.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
How to Change the Resolution and Refresh Rate on Mac:
System Preferences, Click on Display,
Under the Display:
While holding the Option button down, click on ” Scale” twice then you can see
the range of resolution Then click on the ” Show low-resolution modes” box
Then you can choose the Refresh Rate available
Please email us with any questions or feedback you might have about our
products to support@ezq.com.
1 [800] 881 9305
STOP!
If you have any issues with the product please contact our technical
support team before returning it
TECHNICAL SUPPORT
Technical Support:
1 (800) 881 9305
1(714) 666 1716 X2
Email:support@ezq.com
Service Hours: Mon. – Fri. 08:00 AM- 05:00 PM P.S.T
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