dahua ARC3000H-W2 Alarm Hub User Manual

dahua ARC3000H-W2 Alarm Hub

Foreword

General
This manual introduces the functions and operations of the alarm hub (hereinafter referred to as “the hub”).

Safety Instructions
The following categorized signal words with defined meaning might appear in the manual.

property damage, data loss, lower performance, or unpredictable result.
NOTE| Provides additional information as the emphasis and supplement to the text.

About the Manual

• The manual is for reference only. If there is inconsistency between the manual and the actual product, the actual product shall prevail.
• We are not liable for any loss caused by the operations that do not comply with the manual.
• The manual would be updated according to the latest laws and regulations of related regions. For detailed information, see the paper manual, CD-ROM, QR code or our official website. If there is inconsistency between paper manual and the electronic version, the electronic version shall prevail.
• All the designs and software are subject to change without prior written notice. The product updates might cause some differences between the actual product and the manual. Please contact the customer service for the latest program and supplementary documentation.
• There still might be deviation in technical data, functions and operations description, or errors in print. If there is any doubt or dispute, please refer to our final explanation.
• Upgrade the reader software or try other mainstream reader software if the manual (in PDF format) cannot be opened.
• All trademarks, registered trademarks and the company names in the manual are the properties of their respective owners.
• Please visit our website, contact the supplier or customer service if there is any problem occurred when using the device.
• If there is any uncertainty or controversy, please refer to our final explanation.

Important Safeguards and Warnings
The following description is the correct application of the device. Read the
manual carefully before use to prevent danger and property loss. Strictly
conform to the manual during application and keep it properly after reading.

Operating Requirements

• Do not install the device in a humid, dusty or fuliginous area.
• Keep its horizontal installation, or install it at stable places, and prevent it from falling.
• Do not drip or splash liquids onto the device; do not put on the device anything filled with liquids to prevent liquids from flowing into the device.
• Do not dismantle the device arbitrarily.
• Transport, use and store the device within allowed humidity and temperature range.
• Do not place the hub in the places close to radio interference sources, such as metal objects.

Power Requirements

• Use batteries according to requirements; otherwise, it might result in fire, explosion or burning of batteries.
• To replace batteries, use the same type of batteries.
• Use standard power adapter matched with this device. Otherwise, the user must undertake resulting personnel injuries or device damages.
• Use power supply that meets SELV (safety extra low voltage) requirements, and supply power with rated voltage that conforms to Limited Power Source in IEC60950-1. For specific power supply requirements, refer to device labels.
• Products with category I structure shall be connected to grounded power socket.
• Appliance coupler is a disconnecting device. During normal use, please keep an angle that facilitates operation.
• Use the accessories regulated by the manufacturer. The device must be maintained by professionals.

Introduction

Alarm hub is a central device in the security system, which controls the operation of all connected accessories, including wireless keyfob, siren, door detector and PIR detector. If the security system detects the presence, entry, or attempted entry of an intruder into the armed area, the hub will receive the alarm signals from the detectors, and then alert users.

Checklist

No.| Item Name| Quantity| No.| Item Name| Quantity
---|---|---|---|---|---
1| Alarm hub| 1| 4| Quick start guide| 1

2

|

Cable

|

1

|

5

| Legal and regulatory information|

1

3| Adapter| 1| 6| Screw package| 1

Design

Appearance

1

|

Indicator

| ●   Flashes green: The hub starts working.

●   Solid yellow: Configuring network.

●   Solid green: Disarming mode.

●   Solid blue: Arming mode.

●   Flashes red: Alarm event is triggered.

●   Flashes yellow: Malfunction is detected.

2| Ethernet cable socket| Connect the hub to the Ethernet.

3

|

Slot for micro SIM 1/2

| Install main card to the first slot, and standby card to the second slot.

●   Support dual SIM cards and single standby.

●   SIM cards allow the hub to use cellular data, and push alarm notifications.

●   SIM cards will not work until network

configuration has been completed.

●   SIM function is only available on select models.

4| Tamper button| The tamper mode of the hub, which reacts to the detachment of the body.
5| Power cable socket| Insert power cable.

6

|

AP

| Turn on AP, the phone will connect to the hotspot from the hub, and then sync Wi-Fi username and password to the hub.
7| Reset button| Press and hold the button for 10 s to restart the hub and restore factory default settings.
8| Power button| Press and hold the button for 2 s to turn on or turn off the hub.
9| Lid| ●   Lid closed: Normal status.

●   Lid open: Abnormal status.

Dimensions

Downloading DMSS App

The security system is configured and controlled through DMSS App. You can access to DMSS applications on iOS and Android. This section takes iOS as an example.
Search for the DMSS App in the app market, download it and create an account to log in. Alternatively, you can scan the QR code on the packing box to download the app.
Make sure that you have installed the latest version of the app.

Adding the Hub

Make sure that your phone has enabled Wi-Fi function.
Adding Alarm Hub through Wi-Fi
Step 1 Open DMSS App, and enter username and password to log in.
Step 2 Scan QR code at the bottom of the hub.

• On the Home interface, tap at the upper-right corner to scan QR code, and then tap Next.
• Manually enter SN to add the hub, and then tap Next.

Step 3 Configure AP.

Step 4 Connect to the hub hotspot.

1. Search for the hub hotspot, and then tap Join.
2. Connect to the hub hotspot.

Step 5 Initialize the hub.

1. Configure the hub username and password, and then tap Next.
2. Configure time zone, and then tap OK to complete initialization.

Step 6 Connect to the network.

1. Search for nearby Wi-Fi available, and then enter Wi-Fi password.
2. Flip the DIP switch from AP to STA.
3. Wait for hub network configuration.

Step 7 Add the hub to the app.

1. Configure hub name, and then tap Save.
2. Configure time zone as needed, and then tap Completed.
3. Go to Home interface, the hub is added to the device list now.

Adding Alarm Hub through Wired Network
Make sure that your phone and the hub are connected to the same network.
Step 1 Connect the Ethernet cables to the appropriate sockets.
Step 2 Go through step 1 to step 2 in “Adding Alarm Hub through Wi-Fi”.
Step 3 Connect to the wired network.

1. On the Add Device interface, tap .
2. Tap Switch to wired network configuration

Follow on-screen instructions, and then tap Next
Step 4 Initialize the hub and add it to the app. Go through step 5 and step 7 in “Adding Alarm Hub through Wi-Fi”.

Pairing with Accessories

You can add multiple accessories, including wireless keyfob, siren, door detector and PIR detector, into the hub. The section takes door detector as an example. Up to 6 sirens and 64 keyfobs can be added to a hub.
Step 1 On the Home interface, tap at the upper-right corner, and then scan QR code at the bottom of door detector.
Step 2 Tap Next.
Step 3 Follow on-screen instructions and switch the door detector to on, and then tap Next to add it to the hub.
Step 4 Wait for the pairing.
Step 5 Customize the name of the door detector and select the area, and then tap Completed.

• Delete the accessory: Go to the Hub interface, select the accessory from the list, and then swipe left to delete it.
• Up to 32 areas can be created in a hub.

Installation

Prior to installation, insert the SIM card or the network cable, connect to the power supply and turn on the hub switch, and make sure that you have completed network configuration.
We recommend installing the hub with expansion screws. Do not place the hub in the following areas:

• Outdoors.
• Places close to metal objects that cause attenuation and shielding of the radio signal.
• Places with a weak GSM signal.
• Places close to radio interference sources which are less than 1 meter from the
• Places where the temperature and humidity exceed allowed limits.

Step 1 Confirm the position of screw holes, and then drill them on the mounting plate.
Step 2 Put the expansion bolts into the holes.
Step 3 Put the mounting plate into the wall, and then align the screw holes on the plate with the expansion bolts.
Step 4 Fix the mounting plate with ST4 × 25 mm self-tapping screws.
Step 5 Put the alarm hub into the mounting plate from top to bottom.
Step 6 Fix the alarm hub and mounting plate with M3 × 8 mm countersunk head screws.

Hub General Settings

On the Hub interface, tap , and then you can view and edit general information of the hub.

●   Edit device name, and then tap Save to save configuration.

Notifications| Tap      to enable alarm notification.
Hub Status| For details, see “Viewing Hub Status”.
Hub Setting| For details, see “Configuring the Hub”.

Time Zone

| Tap to select your time zone, and enable DST (daylight saving time) if necessary.

●   Time zone: Select the time zone in which the hub operates.

●   DST: Select date or week, and then select start time and end time.

Network Configuration| Show your present network information.

Device Sharing

| ●   Tap Share to User to share the status of the hub with the other users.

●   Tap Entrust to Company to share the status of the hub with the company.

Cloud Update

| Update online.

Update is not allowed when the hub is in armed

status or the battery level is low.

Configuring the Hub
On the Hub interface, select > Hub Setting to configure the hub parameters.

one tap.

Schedule Arming/ Disarming

| Arm or disarm the areas by schedule.

●   Area: Select the area in which the hub operates.

●   Command setting: Select an arming mode as needed by tapping Home , Away , or Disarm.

●   Time: Select the time period in which the hub operates.

●   Repeat: Copy the arming or disarming schedule.

Ringtone Setting| The ringtone when entering or exiting the arming mode.

Phone Number Management

| ●   Add and manage the phone number.

●   You can be notified of all events (alarm, fault, operation) through push notifications, SMS messages and calls (if activated).

Test Mode

| Tap Start to test the status of the accessories connecting to the hub in different areas, and then tap Stop to complete detection.

Heartbeat

| Configure the hub-detector ping interval. The settings determine how frequently the hub communicates with the accessories and how quickly the loss of connection is detected.

●   Detector Ping Interval : The frequency of connected accessories operated by the hub is configured in the range of 12 s to 300 s (60 s by default).

 | The shorter the detector ping interval, the

shorter the life span of the battery.

●   Number of undelivered packets to

determine connection failure : A counter of undelivered packets is configured in the range of 3 to 60 (15 packets by default).

 | The smaller the number, the more

frequently the offline status of accessories is detected and reported.

is open.

System Integrity Check

| If enabled, the hub checks the status of all detectors before arming, such as battery charge, tampers, and connection. If problems are detected, warnings will be displayed.

●   For keyfob, flashes green first, and then

turns to red.

●   For app, an alarm message will pop up.

Viewing Hub Status
On the Hub interface, select > Hub Status to view the hub status

GSM Signal Strength

| The signal strength of the mobile network for the active SIM card.

●      : Ultra low.

●      : Low.

●      : Moderate.

●      : High.

●      : No.

Wi-Fi Signal Strength

| Internet connection status of the hub via Wi-Fi. For greater reliability, we recommend installing the hub in places with the signal strength of at least 2 bars.

●      : Ultra low.

●      : Low.

●      : Moderate.

●      : High.

●      : No.

Storage Battery

| Show remaining electricity of the battery.

●      : Fully charged.

●      : Sufficient.

●      : Moderate.

●      : Insufficient.

Anti-tampering| The tamper mode of the accessory, which reacts to the detachment of the body.
Main Power Status| Show main power status.
GSM Connection Status| Internet connection status of the hub via SIM card, Wi- Fi, and Ethernet.

●      : Connected.

●      : Disconnected.

Wi-Fi Connection Status
Network Cable Connection Status

SIM Card Status

| Connection status of the SIM card.

●      : SIM card 1 is active.

●      : SIM card 2 is active.

●      : No SIM card.

Program Version| The program version of the hub.

Arming the Accessory

After the accessories have been added to the hub, you can arm and disarm them. Only wireless door detector and PIR detector can be armed.

Types of Arming Modes
There are three types of arming modes.

• Home: Enable the home mode, and then the selected accessories under the hub will be armed.
  Make sure that home mode has been activated for the selected detectors. For details, see Wireless PIR Detector User’s Manual and Wireless Door Detector_User’s Manual.

• Away: Enable the away mode, and then all the accessories under the hub will be armed.

• Disarm: Enable the disarm mode, and then all the accessories under the hub will be disarmed.

Operations

• You can arm and disarm the detectors in a single area or all the areas through manual or scheduled operations.
• Single Arming and Disarming: Arm and disarm the detectors in a single area.
• Global Arming and Disarming: Arm and disarm the detectors in all the areas .
• Manual Arming and Disarming: Arm the security system through DMSS App or keyfob.
• Schedule Arming and Disarming: Arm and disarm the detectors by schedule

Single Arming and Disarming
Step 1 Go to Hub interface.
Step 2 Tap , and then select from Home, Away, Disarm, and Disable in the white box to switch arming modes. For details, see “Types of Arming Modes”.

Global Arming and Disarming
Step 1 On the Hub interface, tap , and then tap Hub Setting.
Step 2 Enable Global Arming and Disarming. For details, see “Configuring the Hub”.
Step 3 Go back to the Hub interface.
Step 4 Select from Home, Away, and Disarm at upper of the box.

Manual Arming and Disarming
You can arm the security system through DMSS App or keyfob.

• To arm and disarm the detectors in a single area or all the areas, see “Single Arming and Disarming” and “Global Arming and Disarming”.
• To operate on the keyfob, you need to assign the control permissions over the areas to the keyfob first.

Scheduled Arming and Disarming
You can arm and disarm the accessories in the selected areas by schedule.
Step 1 On the Hub interface, tap , and then tap Hub Setting.
Step 2 Tap Scheduled Arming and Disarming, and then configure scheduled arming and disarming. For details, see “Configuring the Hub”.

Legal and Regulatory Information

Legal Considerations
Video surveillance can be regulated by laws that vary from country to country. Check the laws in your local region before using this product for surveillance purposes.

Disclaimer
Every care has been taken in the preparation of this document. Please inform your nearest Dahua office of any inaccuracies or omissions. Dahua Technology shall not be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Dahua Technology makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Dahua Technology shall not be liable or responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material. This product is only to be used for its intended purpose.

Intellectual Property Rights
Dahua Technology retains all intellectual property rights relating to technology embodied in the product described in this document.

Equipment Modifications
This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user- serviceable components. Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals.

Trademark Acknowledgments
are registered trademarks or trademark applications of Dahua Technology in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies.

Declaration of Conformity CE
(Only for the product has RF function) Hereby, Dahua Technology declares that the radio equipment is compliant with Radio Equipment Directive (RED) 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.dahuasecurity.com/support/notice/

USA Regulatory Compliance
FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.
Attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. FCC SDOC Statement can be downloaded from: https://us.dahuasecurity.com/support/notices/

RF exposure warning
(Only for the product has RF communication function) This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.
This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

CAUTION
This is a Class A equipment. Operation of this equipment in a residential environment could cause radio interference. In such a case, the user may be required to take corrective actions.

Batteries
Correct disposal of batteries in this product
This marking on the battery indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in Directive 2006/66/EC and its amending Directive 2013/56/EU. If batteries are not properly disposed of, these substances can cause harm to human health or the environment.

CAUTION
Do not ingest battery. Chemical Burn Hazard. This product contains a coin cell battery. If the coin cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children.
If the battery compartment does not close securely, stop using the product and keep it away from children.
If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

CAUTION
Risk of explosion if the battery is replaced by an incorrect type. Do not throw or immerse into water, heat to more than 100℃(212℉), repair or disassemble, leave in an extremely low air pressure environment or extremely high-temperature environment, crush, puncture, cut or incinerate. Dispose of the battery as required by local ordinances or regulations.

Privacy Protection Notice
As the device user or data controller, you might collect personal data of others such as face, fingerprints, car plate number, Email address, phone number, GPS and so on. You need to be in compliance with the local privacy protection laws and regulations to protect the legitimate rights and interests of other people by implementing measures, including but not limited to: providing clear and visible identification to inform data subject the existence of surveillance area and providing related contact.

Contact Information
ZHEJIANG DAHUA VISION TECHNOLOGY CO., LTD.
Address: No.1199, Bin’an Road, Binjiang District, Hangzhou, P.R. China
Postcode: 310053
Tel: +86-571-87688883
Fax: +86-571-87688815
Email: [email protected]
Website: www.dahuasecurity.com

Important Safeguards and Warnings
This Chapter describes the contents covering proper handling of the device, hazard prevention, and prevention of property damage. Read these contents carefully before using the device, comply with them when using, and keep it well for future reference.

Safety Instructions
The following categorized signal words with defined meaning might appear in the manual.

in death or serious injury.
WARNING| Indicates a medium or low potential hazard which, if not avoided, could result in slight or moderate injury.
CAUTION| Indicates a potential risk which, if not avoided, could result in property damage, data loss, lower performance, or unpredictable result.
TIPS| Provides methods to help you solve a problem or save you time.
NOTE| Provides additional information as the emphasis and supplement to the text.

Battery
Low battery power affects the operation of the RTC, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Dahua support.

Warning

• Risk of explosion if the battery is incorrectly replaced.
• Replace only with an identical battery or a battery which is recommended by Dahua.
• Dispose of used batteries according to local regulations or the battery manufacturer’s instructions.

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