THINKCAR THINKTOOL X5 Scan Tool User Guide
- June 6, 2024
- THINKCAR
Table of Contents
THINKCAR THINKTOOL X5 Scan Tool
Report
Click this button to save the current data stream report.
Note: the saved report is stored under menus “Personal” – “ThinkFile”.
Record
Used to record diagnosis data for user to playback and review. To stop
reading, click the button 0-
Note: the saved file is named after the serial number of the model
diagnosis connector + the system time when it starts recording, and it is
stored under menus “Personal” – “ThinkFile”.
Save Sample
Used to collect standard data streams, standard values stored can be
imported into the [Standard Range].
Click [Collect] to start recording the sample data stream (Note: the system
only records the data stream option with unit). After the recording is
complete, click icon to terminate recording, then the system automatically
jumps to the value modification page.
Click values in columns “Min” and “Max” after the data stream option to modify the value. When the modification is complete, click “Save” to save your data stream values as a standard data stream sample. All standard data streams are stored in “Personal” – “ThinkFile” – “Reprot” – “Data Stream Sample”.
Compare Sample
Click [Compare Sample] to select the standard data stream sample acquired and saved. The values you set and saved in the data stream acquisition process will be imported into the column “Standard Range” for you to compare.
Note: before you perform this function, you must first acquire and save the values of the data stream options.
Actuation Test
The function is mainly used to test whether the executive components in the
electronic control system can work normally.
Remote Diagnosis
Remote diagnosis is a service system integrating remote diagnosis platform and
professional remote diagnosis equipment, including THINKTOOL X5 video remote
diagnosis equipment (repairer), remote service platform, and Thinklink remote
diagnosis service box (server).
When THINKTOOL X5 users encounter diagnosis or maintenance problems during the
diagnosis process, they can ask the server personnel to initiate a remote
service request, and find a professional to answer your questions and even
remotely program.
Remote Diagnosis Flow
Connect and Start Remote Diagnosis
-
Shut down vehicle ignition switch.
-
Connect one end of the OB30 diagnosis cable to the host of THINKTOOL X10, and connect the other end to the 0B011 diagnosis port of the vehicle.
Note: It is suggested that during remote diagnosis, the battery of the vehicle should be connected with an external charging power supply to avoid battery loss of the vehicle and the failure of the vehicle to start due to the long time of remote diagnosis.
-
Connect one end of the delivered network cable to the LAN/WLAN port of the THINKTOOL X10 and the other end to the network modem LAN jack.
Note: It suggests that the network is of 100 mbit broadband and above.
-
Turn on the Ethernet switch using the THINKTOOL X5 drop-down menu.
-
Turn on the ignition switch.
-
After the connection between THINKTOOL X5 (repairer) and service box (server) is successful, it enters the remote diagnosis mode.
-
In the remote diagnosis area of THINKTOOL X5, select an appropriate server for (text, voice, or video) communication.
-
After reaching an agreement with the server, the other side will create a service order, and the repairer will wait for the maintenance service and pay.
Note: using the “Remote Service” function at the bottom of the dialog box, you can initiate a server to remotely operate your device.
-
After the maintenance service is finished, the maintenance terminal can view the report and confirm the order through the dialog window.
-
After the remote diagnosis is completed, remove the network cable and turn off the Ethernet switch, so as to terminate remote diagnosis.
Note: In “Message” on the home page, you can view the records of the servers you contacted.
Message
Here will first show the business that we have communicated with, quickly find the business that we have cooperated with and communicated.
User Info
ThinkFile
Used to record and establish a diagnosis vehicle file. It is created based on the vehicle VIN and inspection time, including diagnosis reports, data stream records, pictures and all VIN-related data.
Order
To check detailed information of order.
Upgrade
To ensure that you enjoy better functions and upgrade services, you are
advised to upgrade the software from time to time. When a new software version
is available, the system prompts you to upgrade it.
Click [Upgrade] to enter the upgrading center. There are two function tabs on
the upgrade page:
Upgradeable software: list of software upgradeable.
Downloaded software: list of software downloaded.
Note: During upgrading, ensure that the network connection is normal. In
addition, due to the large number of software, it may take a few minutes.
Please wait patiently. To deselect a software, click the check box of the
software.
ThinkStore
ThinkStore is provided by THINKCAR, including software and hardware products. In the store, you can buy required software, each software has a detailed functional introduction. All THINKCAR hardware is also available for purchase online.
VCI
If multiple equipment serial numbers are registered with the same THINKTOOL X5 account, use this item to select the corresponding equipment serial numbers.
Activate VCI
It is used to activate the equipment and check activation help information.
Enter the connector serial number and verification code, then click
“Activate”.
Once activated, the equipment serial number will be displayed in my equipment
list.
Firmware Fix
To repair connector firmware. In the repairing process, do not cut off the power or switch the interface.
Data Stream Sample
To manage recorded standard data stream sample files.
Profile
To set and manage personal information.
Change Password
To reset user password.
Wi-Fi
To set connectable Wi-Fi network.
Feedback
In case of an unresolvable problem or a problem with the diagnosis software, click [Personal]-[Feedback], and you may also send the latest 20 test records back to THINKCAR. After receiving your feedback, we will follow up and deal with it in time, so as to improve our product quality and user experience. Click [Feedback], and the following dialog box will pop up:
Click [OK] to enter the feedback selection interface of vehicle diagnosis
records. The following three options are available:
[Diagnosis feedback]: to display list of all detected models.
[Diagnosis feedback history]: click to check handling progress of all
submitted diagnosis feedback. [Offline list]: click to view the diagnosis
feedback of upload failure due to network problems. Once the network is
restored, the system automatically uploads the data to the server.
Under the [Diagnosis Feedback] tab, click the diagnosis record of the
corresponding model or special function to enter.
Click [Select File] to open the target folder, select the diagnosis log that
you want to feedback, and
then select the corresponding diagnosis feedback problem type. Enter the fault
description and contact information in the text box. Then click [Upload Log]
and send it to us.
After receiving your fault feedback, we will follow up your feedback report in
time. Please pay attention to the progress and results of the diagnosis
feedback in the [Diagnosis Feedback History].
Setting
To perform system settings, such as diagnostic unit setting, language and time zone settings, cache clearing, and mode switch.
FAQ
Q: Can the same type of charger be used to charge the host?
A: No, please charge with the attached charger. The Company is not responsible
for any damage or economic loss caused by the use of adapters not provided by
THINKCAR.
Q: How can the electricity be saved?
A: Turn off the screen when the equipment is not used. The screen standby time
shall be shortened. The screen brightness shall be reduced.
Q: Why cannot the host power on after charging?
Possible Cause
|
Solution
---|---
The equipment stands by for a log time, and the battery is under power| Charge
for more than 2h first, and then power on the equipment.
Adapter problem| If there is any quality problem, please contact distributors
or after-sales service of THINKCAR.
Q: Why cannot the product be registered?
Possible Cause
|
Solution
---|---
The equipment is not connected with the network| Make sure that the equipment
is connected with the network normally.
Notes that your email has been registered.| Use another email for register or
log in with the username registered by the email (If you forget the username,
you can retrieve it by email)
The email didn’t receive the verification code during the registration| Check
if the email is correct and get the verification code again
Q: Why cannot the product login?
Possible Cause
|
Solution
---|---
The equipment is not connected with the network| Make sure that the equipment
is connected with the network normally.
The user name or password is incorrect| Make sure the user name and password
input is correct;
Contact the THINKCAR customer service or regional sales to find back the user
name and password.
Server problem| The server is maintained, please try later.
Q: Why cannot the product be activated?
Possible Cause
|
Solution
---|---
The equipment is not connected with the network| Make sure that the equipment
is connected with the network normally.
Serial number and activation code input is incorrect| Make sure the serial
number and activation code input is correct. (the serial number consists of 12
digits, and the activation code consists of 8 digits).
Activation code is valid| Contact the after-sales of THINKCAR or regional
sales.
It prompts the setting is omitted| Contact the after-sales of THINKCAR or
regional sales.
Q: Why does it prompt that the software is not activated during upgrading?
Possible Cause
|
Solution
---|---
The diagnosis equipment may be not activated in registration| To activate the
equipment using the serial number and activation code, the operation steps are
as follows: click “Personal” —-c> “Equipment Activation”, input correct serial
number and activation code into the interface, and click “Activate”.
Q: Software upgrading failure.
Possible Cause
|
Solution
---|---
The equipment is not connected with the network| Make sure that the equipment
is connected with the network normally.
Problems of server| The server is maintained, please try later.
Q: The diagnosis line is not powered on when connected to the vehicle
Possible Cause
|
Solution
---|---
The diagnosis line is insufficient in contact| Please replug the diagnosis
line.
Vehicle diagnosis seat lines are not in good contact| Please check whether the
diagnosis pin is normal.
The battery itself of the vehicle is under power| Please replace the
accumulator.
Q: Non-standard OBDII vehicle diagnosis interface connection?
A: There is non-standard conversion connector in the equipment packing case.
Connect it according to the method described in the manual.
Q: Why cannot diagnosis equipment communicate with vehicle ECU?
A: Ensure that the diagnosis cable is connected correctly. Make sure the
ignition key is turned on. If all the checks are normal, please send the
following information to us through the function module of “Feedback”: VIN
code, model and model year.
Q: Why cannot it enter the vehicle ECU system?
A: Ensure the vehicle is equipped with this system. Ensure that the system is
electronically controlled. Ensure that the diagnosis cable is connected
correctly. Ensure that the ignition key is turned on.
Q: The diagnosis software has abnormality in use.
A: Click “Personal” → “Feedback” to feedback the specific problems to us for
improvement.
IC Requirement
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’ s license-exempt RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
FCC Requirement
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’ s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC WARNING
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End user must follow the specific operating
instructions for satisfying RF exposure compliance. This transmitter must not
be co-located or operating in conjunction with any other antenna or
transmitter.
The mobile device is designed to meet the requirements for exposure to radio
waves established by the Federal Communications Commission (USA). These
requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The
highest SAR value reported under this standard during product certification
for use when properly worn on the body is 1.03 W/kg.
Warranty Terms
- This warranty applies only to users and distributors who purchase THINKCAR products through normal procedures.
- Within one year from the date of delivery, THINKCAR warrants its electronic products for damages caused by defects in materials or workmanship.
- Damages to the equipment or components because of abuse, unauthorized modification, use for non designed purposes, operation in a manner not specified in the instructions, etc. are not covered by this warranty.
- The compensation for dashboard damage caused by the defect of this equipment is limited to repair or replacement. THINKCAR does not bear any indirect and incidental losses.
- THINKCAR will judge the nature of the equipment damage according to its prescribed inspection methods. No agents, employees or business representatives of THINKCAR are authorized to make any confirmation, notice or promise related to THINKCAR products.
Thinkcar Tech Inc
Service Line: 1-833-692-2766
Customer Service
Email: support@thinkcarus.com
Official Website: www.thinkcar.com
Products tutorial, videos, Q&A and coverage list are available on Thinkcar
official website.