AO Smith X8 Water Purifier User Guide

Water Purifier X8
A. O. SMITH
GREEN SERIES

User Guide

Pre-instruction Literature

On Receipt
It is our policy to promote safe delivery of all orders. This product shipment has been thoroughly checked, packed and quality certified before leaving our factory.
Visible Loss or Damage
If any of the goods called for on the bill of lading or express receipt are damaged or the quantity is short, do not accept them until the freight or express delivery agent makes
an appropriate notation on your freight bill or receipt.
Concealed Loss or Damage
When a shipment has been delivered to you in apparently good condition, but upon opening the packaging if any loss or damage has taken place while in transit, inform
the carrier’s agent / A. O. Smith representative immediately.
About this manual
This manual is a guide to good practice for operating and periodic maintenance of the A. O. Smith X8 RO Water Purifier.
This does not contain the full servicing procedures necessary for the continued successful operation of this product. The services of A. O. Smith Company Authorised Service
The technician must be employed periodically on the same.
Do not operate before reading the manual supplied with this product.
Please follow the instructions in this manual to ensure personal safety and the proper operation of this product. A. O. Smith assumes no liability for installation or servicing performed by any unauthorized personnel. Always install, operate, inspect and maintain this product in accordance with all applicable standards. Please store this user manual carefully for any future reference.
Disposal of this Product
(Waste Electrical and Electronic Equipment)

This marking on the product, accessories or User Manual indicates that the product and its electronic accessories (e.g. Remote, batteries, and other replaceable electronic accessories) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable re-use of material resources. Household users should contact their local government office, for details of where and how they can take these items for environmentally safe recycling. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

General Instructions

Safety
Your safety and the safety of your loved ones is paramount to us. There are several safety-related messages in this manual, which have been provided during various steps such as the installation, operation and maintenance of your A. O. Smith X8 RO Water Purifier. These messages point out potential hazards and also educate on how to reduce any potential risks. Please always read and follow all safety messages as provided in this user manual.

| This is the safety alert symbol. This symbol alerts you to potential hazards that can hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING”.
---|---
ANGER| Indicates an imminently hazardous situation that, if not avoided, will result in death or serious injury.
ANGER| Indicates a potentially hazardous situation, which if not avoided, could result in death or serious injury.
ANGER| Indicates a potentially hazardous situation that, if not avoided, may result in minor or moderate injury or property damage.

IMPORTANT
These instructions have been written as a guide for the proper installation and operation of your A. O. Smith X8 RO Water Purifier. A. O. Smith will not accept any liability where these instructions have not been followed. However, for your safety and to avoid damage caused by improper installation, it is recommended that Water Purifier must be installed by A. O. Smith Company Authorised Service Technician only.

Before proceeding with the installation instructions:

1. Inspect the A. O. Smith X8 RO Water Purifier and its component parts for possible damage. Do Not install or attempt to repair any damaged component parts. If you detect any damage in your A. O. Smith X8 RO Water Purifier, please contact the dealer where the Water Purifier was purchased or call A. O. Smith Customer Care Centre.
2. Verify that the voltage being supplied corresponds to that which is mentioned in the A. O. Smith X8 RO Water Purifier manual.

Introduction

A. O. Smith X8 RO Water Purifier uses one of the latest technologies that is used in the water purification process. A. O. Smith X8 RO Water Purifier works under the principle of RO (Reverse Osmosis) technology which is found to be one of the most effective processes. In this process, water under pressure is passed through a semi-permeable membrane. Purified water is collected for drinking in a storage tank and impurities in the water are flushed to the drain.

Why water purification is important?
Water purification, today is essential due to the presence of harmful contaminants present in the water supply. Rapid urbanization and speedy industrial growth have led to significant pollutants and contaminants being found in the water supply. Below is a list of some of the harmful contaminants found today in the water supply which if consumed in excess can be detrimental to human health.

• TDS (Total Dissolved Solids) like Nitrates, Chlorides, Sulphates etc.
• Pesticides and VOC (Volatile Organic Compounds).
• Heavy metals like Mercury, Arsenic, Lead, Chromium, Cadmium etc., have imbalanced pH.
• Microorganisms such as pathogenic bacteria, viruses, protozoa, and cysts.

A. O. Smith X8 RO Water Purifier removes excessive TDS (Total Dissolved Solids) in water by more than 95%. A. O. Smith X8 RO Water Purifier reduces heavy metals, removes pathogens and balances the pH value. By this, it ensures you safe and great-tasting water.

How does the A. 0. Does Smith X8 RO Water Purifier work?
A. O. Smith X8 RO Water Purifier has 8 stages of the purification system, wherein the water is passed through the various stages and progressively filtered to get purified water which is stored in the inbuilt storage tank.
Stage 1 – Pre-filter
The Pre-filter is used to remove physical contaminants such as dirt, dust, soil particles, turbidity present in the water. This improves the life of the Sediment filter.
Stage 2 – Sediment filter
The Sediment filter is used to remove fine and coarse physical contaminants present in the water. This improves the life of the ART’ MAX.
Stage 3 – ART™ MAX (Advance Recovery Technology™)
The ART’ MAX (Advance Recovery Technology’) is scale control media that conditions the water to reduce scaling potential in the water.

Stage 4 – SCB filter®
The SCB filter® uses carbon block which reduces harmful chemicals including pesticides, volatile organic compounds, residual chlorine etc. It also adsorbs bad taste and odor causing organic compounds from water.
Stage 5 – RO (Reverse Osmosis) membrane
RO membrane contains a semi-permeable membrane wherein the water is passed through the semi-permeable membrane to remove TDS (Total Dissolved Solids) and heavy metals like mercury, arsenic, lead, chromium, cadmium etc. It also removes micro-organisms like bacteria, viruses, protozoa, and cysts.

Stage 6 – MIN-TECH (Mineraliser Technology)
The MIN-TECH contains Calcium and Magnesium minerals which help to improve the taste and quality of water. It adds the required essential minerals back to water and
balances the pH of water.
Stage 7 and Stage 8 – ZX Double Protection Dual filter®
This is a dual filter where water is passed through Silver Activated Post Carbon block which acts as a polisher and enhances the taste of water. In the final stage water is passed through the SCMT (Silver Charged Membrane Technology) filter which ensures double purification of water making it Safe and Healthy for drinking.
Patent Applied

Product Overview

Figure 1

Note: The Pre-filter and Ball valve come along with the product as standard accessories.

Function of indicators

Power button
This button is used to switch ON/OFF the Water Purifier.
Tank full indicator
This indicates that the Water Purifier tank is full.
Auto flush indicator
This indicates flushing is in progress. Every time the water purification process is activated the auto flushing mechanism cleans the RO membrane. It enhances the life of RO membrane.
RO change indicator
This indicates that the RO membrane needs to be replaced.

• RO change indicator starts blinking (buzzer 10 times) indicating that the life of RO membrane is reaching its end time.
• When the life of RO membrane reaches its end, RO change indicator keeps on blinking and the unit stops functioning.

SCPA change indicator
This indicates that the pre and post RO filters need to be replaced.

• SCPA change indicator starts blinking (buzzer 10 times) indicating that the life of pre and post RO filters is reaching its end time.
• When the life of pre and post RO filters reaches its end, SCPA change indicator keeps on blinking and the unit stops functioning.

Water flow

Figure 2 Note: It is recommended not to switch off the Water Purifier and/or turn off the water supply to the product when it is not been used for more than 24 hrs. The purifier has an in-built cleaning mechanism that cleans the RO membrane every 24 hrs. by flushing it. This feature protects the RO membrane and ensures longer life.

Electrical Diagram

Figure 3

Safety Precautions

Electrical Safety
Even though this product is designed keeping the highest safety standards in mind, there are certain dos and Dont’s that need to be followed while using this product.

The power plug must be used with a 230 V outlet. It is recommended to connect the product to the power supply only with the plug that is provided with the purifier. Do not pull out or touch the power plug with wet hands to avoid electrical shock.

Figure 4

The product should be installed only by A. O. Smith Company Authorised Service Technician. Do not open the purifier for cleaning the filters or for any part replacements. This must be done only by A. O. Smith Company Authorised Service Technician.

Figure 5

Make sure that the feed water is tested before installation. Do not install the product if the TDS and Hardness are more than that prescribed in the recommended feed water conditions (Refer Page 12).

Figure 6

Install the product away from direct sunlight.

Figure 7

How to use

1. Turn ON the water connection through the ball valve.
   Figure 8
   

2. Switch ON the power supply and press the power button of the purifier.
   Figure 9

3. To dispense water from the storage tank, turn the faucet knob in the anti-clockwise direction.
   Figure 10
   

Note:
Discard the first cycle of pure water, before you start using it for consumption.
Make sure to discard the water from the storage tank if you have not used the purifier for more than 2 days.

How to maintain your product

Do not splash water directly or clean with benzene, pesticides, thinner, alcohol, etc. but use a soft, dry cloth to clean the purifier.
Figure 11

Replace filters regularly according to the replacement indications. This must be done only by A. O. Smith Company Authorised Service Technician. Use A. O. Smith genuine accessories only, for optimal performance of the purifier.
Figure 12

Troubleshooting

Your A.O. Smith X8 RO Water Purifier may not function at its desired capability if used incorrectly. This may not necessarily mean that the product is faulty. For instances like these, please follow the steps given below to troubleshoot the problem without help from a certified technician. If the problem still persists, please call the Customer Care Centre immediately.

Problems| Possible Cause(s)|

Solution

---|---|---
Change in water taste.| Has the purified water been stored in the tank for a long time?| Drain the stored water from the storage tank through the faucet.
RO membrane/filters may require replacement.| Call Customer Care Centre for RO membrane/filters replacement.
Has the raw water quality changed?| Call Customer Care Centre.
Check if there is no water flow through reject line.| Switch OFF the Water Purifier and call Customer Care Centre.
Decreased flow of purified water.| Check whether the tap/ ball valve is closed.| Open the tap/ball valve.
RO membrane/filters may be clogged or damaged.| Call Customer Care Centre for RO membrane/filters replacement.
Less / No reject water.| Check if the reject water tube is bent.| Clear the bent in the reject water tube.
Check if the reject water tube is blocked.| Switch OFF the Water Purifier and Call Customer Care Centre.
Less/No purified water.| Check whether there is a water supply in the tap.| If not, take the help of a plumber to set it right.
Check whether tap/ball valve is closed.| Open the tap/ball valve.
Check if either RO change or SCPA change is blinking.| Call Customer Care Centre for replacement of filters.
None of the above.| Call Customer Care Centre.

Buzzer beeps and tank full LED blinks continuously.
| Overflow error.| Switch OFF the Water Purifier and call Customer Care Centre.
Buzzer beeps for 8 times and power LED blinks continuously.
| Low-pressure alarm is triggered indicating that the system input water pressure is not in the required range.| Check feed water supply to the purifier, switch OFF the Water Purifier and call Customer Care Centre.
Buzzer beeps 10 times, RO change LED blinks and unit is functioning.| RO membrane life is about to end.| Call Customer Care Centre for RO membrane replacement.
Buzzer beeps 10 times, RO change LED blinks and unit is not functioning. **| RO membrane life ends.| Switch OFF the Water Purifier and call Customer Care Centre for RO membrane replacement.
Buzzer beeps 10** times, SCPA change LED blinks and unit is functioning.| Pre and post RO filters life is about to end.| Call Customer Care Centre for pre and post RO filters replacement.
Buzzer beeps 10 times, SCPA change LED blinks and unit is not functioning.| Pre and post RO filters life ends.| Switch OFF the Water Purifier and call Customer Care Centre for pre and post RO filters replacement.
Buzzer beeps continuously and all LED (Power, Tank full and Auto flush) blinks.
| Battery error.| Switch OFF the Water Purifier and call Customer Care Centre.

Note: Call Customer Care No. 1800-103-2468/1860-500-2468.

Technical Specifications

Technology
8 Stage Purifying Technology| Pre-filter + Sediment filter + ART™ MAX (Advance Recovery Technology™) + SCB filter® + Side Stream RO membrane + MIN-TECH + ZX Double Protection Dual Filter® (Silver Activated Post Carbon block + SCMT).
Membrane type| Thin-film composite RO membrane
Material of construction for plastic parts| Food safe, non-toxic, engineering grade plastics
Pump type| Diaphragm pump, 24VDC
Input Voltage| 150 – 300 VAC, 50 Hz
Power rating (Max)| 48 Watts
Pressure Rating*| 7 psi to 30 psi
% Recovery| Up to 55%
TDS rejection**| ≥ 95% (approx.)
Input water temperature| 5°C to 45°C

Flow rate depends on variable factors such as feedwater pressure, feed water characteristics, and condition of the membranes and filters.
Recovery and TDS rejection percentages also depend on variable factors such as life and condition of the membranes and filters, feed water pressure, feed water characteristics.
If input pressure exceeds 30 psi, a pressure-reducing valve needs to be installed at the feed line. If the pressure is lower than 7 psi, a booster pump needs to be installed. Ensure you buy them from A. 0. Smith Company Authorised Service Technician.

• Patent Applied.
• As tested with input water TDS of 750 ppm, Water temperature of 27°C, and feed pressure of 20 psi.

Recommended input feed water quality for the optimum performance of your product
Recommended Feed Water Quality

Parameter

|

Limits

---|---
Total Dissolved Solids (TDS)| Up to 2000 ppm
Total hardness| Up to 500 ppm
Turbidity| Up to 5 NTU
Iron| 0.3 ppm (max.)
Feedwater pressure| 7 psi to 30 psi
Feedwater temperature| 5°C to 45°C

Warranty details/recommended filter change:

As per the warranty, all the filters, including RO membrane needs to be replaced when the SCPA change and RO change indicator blinks (Refer page 5).
This would be 1 year (approx.) assuming daily consumption of 10 litres per day of purified water.

Frequently asked questions (FAQ)s

1. What is A. 0. Smith X8 RO Water Purifier?
   A. O. Smith X8 RO is an advanced 8 stage RO from A. a Smith. It is 100% RO with no bypass of water for maximum purity. It is double purified by SCMT (Silver Charged Membrane Technology) and required essential minerals are added back to water.

2. What is 100% RO with mineralizer?
   In ordinary RO+UV Water Purifiers, some amount of water is made to bypass the RO membrane. With this, heavy metals, unwanted salts and pesticides also pass through. In A. O. Smith X8 RO 100% of the water is passed through the RO membrane which ensures the maximum purity of water and required minerals are added back to pure water.

3. How many stages A. 0. Smith X8 RO has? And what are the stages?
   A. O. Smith X8 RO has 8 stages of purification which are Pre-filter + Sediment filter + ART™ MAX (Advance Recovery Technology™) + SCB filter® + Patented Side Stream RO Membrane + MIN-TECH (Mineraliser Technology) + ZX Double Protection Dual Filter® (Silver Activated Post Carbon block + SCMT).
   Patent Applied

4. How is A. 0. Is Smith X8 RO different from A. O. Smith X4+ RO Water Purifier?
   A. O. Smith X4+ RO is 7 stages 100% RO whereas A. O. Smith X8 RO is a 8 stage RO with double purity and added minerals.

5. What is SCMT?
   Silver Charged Membrane Technology is double purification of water after the RO membrane to ensure absolute purity.
   

6. What is RO+SCMT?
   It is unique double purification process to ensure absolute purity of water.
   

7. Does it retain minerals?
   A. O. Smith X8 RO has an additional mineral filter (MIN-TECH) which adds essential minerals back to the water.

8. What is MIN-TECH?
   MIN-TECH is Mineraliser Technology to add essential minerals back to the water.
   

9. What is the storage capacity of A. 0. Smith X8 RO ?
   The storage capacity in the A. O. Smith X8 RO is 9 litres of pure water.
   

10. What is the purification flow rate of A. 0. Smith X8 RO ?
    Up to 15 litres per hour, purification capacity also depends on water quality, condition of filters and RO membrane.
    

11. Does it have Pre-filter? Is it free?
    Yes, A. O. Smith X8 RO Water Purifier comes with a Pre-filter which is part of the product.
    

12. What all alerts do A. 0. Smith X8 RO has?
    A. O. Smith X8 RO Water Purifier has advanced alerts technology to change the filters and RO membrane.

13. When does the A. 0. Does Smith X8 RO Water Purifier indicates a filter change?
    The first notification is indicated when the consumption of the filter life is at 90%. When the filter life consumption is at 100%, the Water Purifier automatically stops functioning.
    

14. What is the nature of the indication for the change in the filter?
    On the first intimation when the filter life is at 90% the respective filter indicator will start to blink. On 100% filter life consumption, the blinking will be replaced
    with a constant light in the respective indicator.

15. In the A. O. Smith X8 RO Water Purifier, what is the life of the RO membrane?
    RO membrane would last for 1 year (approx.) assuming a per day consumption of 10 liters, under the input water norms.

16. What is the digital display in A. O. Smith X8 RO ?
    Digital display in A. O. Smith X8 RO indicates 1) Tank full, 2) Flushing of RO membrane, 3) Change of SCPA (Pre and Post RO lters), 4) Change of RO membrane.

17. Can A. O. Smith X8 RO be mounted on the wall and can it be tabletop?
    Yes, A. O. Smith X8 RO can be mounted on the wall or can be placed on the counter.

Recommended uses of Reject water
Although the rejected water has a high concentration of TDS (Total Dissolved Solids) and hardness. If required it can be used for the following:

• It can be used for watering the garden and plants.
• It can be used for mopping and cleaning the floors.
  Note: Please consult A. O. Smith Customer Care Centre before using this water.

A. O. Smith Advantages

| Baby Safe Water with 8-Stage Purification
In A. 0. Smith X8 RO Water Purifier, 100% of the water passes through the RO Membrane and is double purified by SCMT. 8-stage Purification makes the water so pure that it is safe, even for babies.
---|---
| Save more water with ART” MAX (Advance Recovery Technology’) 2X Water Savings. Saves 9000 liters of water annually.(Compared to any ordinary RO water purifier) which is potentially sufficient to fulfill the drinking water requirement of 2 families of 4. Hence it is India’s first 5 star rated water purifier in terms of water savings, making it Earth safe.
For details visit www.aosmithindia.com
| Double Protection with RO + SCMT (Silver Charged Membrane Technology)
SCMT is an additional stage of purification to prevent any potential secondary microbial contamination post RO purification. Double protection ensures purified and healthy water.
| Fresh and Natural tasting water with MIN-TECH
The MIN-TECH (Mineraliser Technology) adds essential minerals to the water. This ensures that the water tastes fresh and natural and has balanced pH – an essential requirement for drinking water.
| Digital
Digital display for simple and intelligent display of information.
| Warranty
1 year comprehensive warranty including all filters and RO membrane, for complete peace of mind.
| IAPM0-1WPSC-01:2019 standard covers Point of use (POU) product – AO Smith Green RO product X8 qualified for the highest water efficiency rating of 5 star showing performance     50% recovery throughout the tested volume of 6000 liters, that tests minimum quality compliance, contaminant reduction and water efficiency rating (for Reverse Osmosis technology).

*Product color and image shown may vary from the actual product.
Part No. : 335300-041_A
Date: 14-10-2020

Warranty Card

Warranty Terms and Conditions

Product Warranty

A. O. Smith India Water Products Private Limited (“A. 0. Smith or Company”) warrants this Water Purifier (“product”) against the defects arising from faulty design, workmanship, and material subject to the following terms and conditions:

1. All electrical, functional parts and filters are warranted for one (1) year from the date of original purchase.
2. The customer shall notify the Company promptly about any defects noticed and give the Company or its representative adequate opportunity to inspect, test and Customer shall hand over the product, if necessary, with the Company office/ Authorised Service Provider along with the invoice in the city where it was purchased.
3. The Company or its representative will be entitled to retain any defective parts replaced under warranty on a free of charge basis.
4. The Company’s liability under the warranty will be limited only to the product and its defects which occur under conditions of normal operations, under proper usage and maintenance. It excludes defects occurring due to abuse, faulty care, maintenance, repair or alteration to the product or to its parts by unauthorized
5. The Company’s liability under this warranty shall be limited to the first purchaser/ end-user and will not apply to the subsequent sale by the original purchaser/end-user. However, repaired part(s) will be warranted for the remaining period of original warranty term.
6. It is mandatory to provide the original bill/invoice copy along with duly stamped warranty card at the time of any repair work being done by authorized Date of original purchase is determined by the date of the original bill/invoice copy. However, if invoice/bill is not found with the customer, customer data with the Company records will be used to determine the date of original purchase and will be treated as final. If details are not found from the Company records, the manufacturing warranty as per the product serial number will be used as date of original purchase.
7. While A. 0. Smith will make reasonable efforts to carry out repairs/replacement of parts under warranty within a reasonable time, it is expressly made clear that A. 0. Smith shall not be responsible to complete the said services within any specified period of time.
8. In the event of any unforeseen circumstances, and spares are not being available, the A. 0. Smith’s prevailing depreciation rules will be binding on customers to accept as a commercial solution in lieu of repairs.
9. If an identical model is no longer available due to a change in law, regulation, or standard, A. 0. Smith will replace the product with one having a similar capacity and input. In these instances, the customer will have the option of paying the difference between what was paid for the original model and the new model with the additional features or receiving a refund of the portion of the purchase price on a pro-rata basis allocable to the unexpired portion of the warranty. The company’s decision will be final on repair, replacement or refund as aforesaid and Clause 11 and binding on the customer.
10. Warranty is valid within Company Service Network coverage only. In case the customer moves to a non-coverage area, the customer needs to bring the product to a nearby services network location, Company shall not be responsible for providing services to the non-service network area.
11. Notwithstanding anything contained in this warranty terms, the Company shall not be liable in case of failure to provide services under this warranty in case of any force majeure event, i.e., due or attributable to any act of God, orders, restrictions or regulation of Government Central or State, war working conditions, hostilities, riots, civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any other cause or circumstance of whatsoever nature beyond the control of A.O.
12. The customer will have no claim under this warranty in respect of any personal injury, sickness, illness, death, property damage or consequential damages, arose either directly or indirectly due to utilization of product
13. A. O. Smith reserves the right to make design and product changes or change the specification at any time without any obligation to prospective buyers or customers or owners of products previously sold.
14. Warranty does not cover to any accessories provided by the dealer or purchased by
15. Warranty does not cover;

• Plastic, cosmetic parts and exterior finish.
• If defect or fault is caused or occurred due to improper installation by the customer or not installed as per A. O. Smith guidelines specified in the product user manual.
• If failure or damage due to plumbing or other arrangements like, usage of a pressure pump, an extension of power supply board, non-compatible power socket connected to the product. With regard to repairing the existing worn-out/ defective part(s) or replacing the same and ascertaining the presence of the above circumstances, the decision of A. O. Smith shall be final. In any such event A. O. Smith will submit a prior estimate for approval or bill for the work to be carried out at the rate prevailing at that time.
• If the product is repaired by unauthorized personnel and usage of non-recommended parts or consumables.
• If the product serial number is missing or altered.
• If damage is caused by pest infestation.
• If the input water emits a pungent smell.
• If the input water is discolored.
• If the product is used for commercial purposes.
• It is recommended to keep the surroundings of the Water Purifier free from dust and other foreign objects (like insects, cockroaches, ants and other pests),as any damage occurring due to the ingress of these foreign objects will not be covered under warranty.

16. Filters and RO membrane will be covered for any material damage, input malfunctioning under warranty for 1 year from date of purchase if water TDS <2000 ppm.

• If iron content is >0.3 ppm, it is recommended to use an Iron filter for life of filters.
• Warranty on filters and membrane is valid provided the product is used only for residential and self-consumption purposes.

17. Calls that are site-related to e.g. plumbing, tap leakage, electricity (within the warranty period), etc. which is not related with product functionality, will be charged to the customer as per rate card.
    Refer rote card www.aosmithindia.com
18. All implied warranties and conditions under law, trade, custom or otherwise are excluded and the warranty and remedies as provided herein-above are in lieu of all other warranties and remedies to the extent permissible under law.
19. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS THE CUSTOMER’S SOLE AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. A. 0. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY ARISING AT ANY TIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.
20. The warranty is issued at Kanakapura, and courts at Kanakapura shall have exclusive jurisdiction over matters covered or flowing from this warranty.

Post Warranty

1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing Company rates and terms.
2. In case the customer does not wish to enter the Service Contract, the customer has the option of calling our Authorised Service Provider and get A. 0. Smith Water Purifier unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to attend to that Service or Service Call at the prevailing Company rates. Such service will be rendered by the Company in towns or places where the Company has its Authorised Service Providers.
3. In case of product repair after warranty by Authorised Service Provider, all expenses of transporting the goods to and from the Authorised Service Provider shall be borne by the customer directly.
4. lf, during such service, it is necessary for the Company or Authorised Service Provider to replace or repair defective components or parts, the customer shall be required to pay for the same as per the Company’s prevailing price list.

• Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).

Jurisdiction

The courts of competent jurisdiction at Kanakapura, Karnataka shall have exclusive jurisdiction over all matters arising out of any disputes in relation to the product.

Expert Company Service – Power of 1

1. Different models have different service delivery levels.
2. Service level mentioned for particular models are applicable for metros and ‘A-Class cities, e.g. Delhi and NCR, Bengaluru, Hyderabad, Kolkata, Pune, Goa, Cochin, Chennai, Chandigarh, and Ahmedabad.
3. Service level deliverables are valid up to city municipal limit only.
4. Service level may differ in case of public holidays and unavoidable conditions due to natural calamities, any political and regional regulations.
5. Power of 1 valid service is applicable for calls registered at A. O. Smith Call Centre before 4 p.m. only.

Warranty Card
Customer Copy to be retained by the Customer
Invoice Number: ____ Dated:

Unit Serial Number:

Model: __ Capacity:

Customer’s Name and Address:

Ph: __ Mobile: ___ E-mail:

Dealer’s Stamp and Signature____

Warranty Card
Company Copy to be sent back to the Company
Invoice Number:

Ph: __ Mobile: _____ E-mail:

Dealer’s Stamp and Signature___

Registered Office
A. O. SMITH INDIA WATER PRODUCTS PRIVATE LIMITED
Plot 300, Phase – II, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District, Karnataka – 562 112, India.
CIN: U31909KA2006PTC040282
1800-103-2468 / 1860-500-2468
The courts of competent jurisdiction at Kanakapura, Karnataka shall have exclusive jurisdiction over all matters arising out of any disputes in relation to the product.
Part No. :335311-061_A
Date: 14-10-2020

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