Troubleshoot startup errors on Xbox

If you’re seeing the  Something went wrong  screen with an “E” error code when your Xbox console restarts after a system update, use the three digits that follow the “E” to find the correct troubleshooting steps below.

Note  This solution covers “E” startup codes like the one shown above. If you are not seeing a  Something went wrong  screen that looks like the one above, or if you are getting a startup error that is not listed below, go to:

E100, E200, E204, or E207

Step 1: Restart your console

Use the  D-pad  and  A button  on your controller to select  Restart this Xbox  on the  Something went wrong  screen.

If this works, you should be returned to the Home screen after the console restarts. Your console should function correctly now.

If you’re not returned to the Home screen, continue to the next step.

Step 2: Reset your console

You can reset your console from the Xbox Startup Troubleshooter. From the Something went wrong  screen, use the  D-pad  and  A button  on your controller to select  Troubleshoot to open the Xbox Startup Troubleshooter.

If you need to manually bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button and the  Eject  button on the console, and then press the  Xbox button  on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 and 4) and then pressing the Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To reset your console from the Xbox Startup Troubleshooter, select  Reset this Xbox. When prompted, select  Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

If this works, you should be returned to the Home screen after the console resets. Your console should function correctly now.

If you’re not returned to the Home screen, continue to the next step.

Step 3: Download the Offline System Update file (OSU1)

You need to perform an offline system update. To do this, you’ll need:

• A Windows-based PC with an internet connection and a USB port
• A USB flash drive with a minimum 6 GB of space formatted as NTFS

Most USB flash drives come formatted as FAT32 and will have to be reformatted to NTFS. Note that formatting a USB flash drive for this procedure will erase all files on it. Back up or transfer any files on your flash drive before you format the drive. For information about how to format a USB flash drive to NTFS using a PC, see:

How to format a USB flash drive or external storage device to NTFS on Windows

1. Plug your USB flash drive into a USB port on your computer.
2. Open the Offline System Update file OSU1.

OSU1

3. Click  Save  to save the console update .zip file to your computer.
4. Unzip the file by right-clicking on the file and selecting  Extract all  from the pop-up menu.
5. Copy the  $SystemUpdate  file from the .zip file to your flash drive. The files should be copied to the root directory, and there shouldn’t be any other files on the flash drive.
6. Unplug the USB flash drive from your computer.
7. Continue to the next step to complete the update on your console.

Step 4: Update your system

You can update your console using the Xbox Startup Troubleshooter. To bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button (located below the Xbox button on the console) and the  Eject  button (located on the front of the console), and then press the  Xbox button on the console.

Note  The Xbox Series S and the Xbox One S All-Digital Edition do not have  Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox  button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.

6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
   Plug the USB flash drive with the Offline System Update files into a USB port on your Xbox console. When the flash drive is inserted, the  Offline System Update  option on the Xbox Startup Troubleshooter becomes active. Use the D-pad  and  A button  on your controller to select  Offline System Update to initiate the update using the files saved on your flash drive.

Note  The console restart may take several minutes. If you were using a wired connection, plug your network cable back into the console. If you have never connected your console to the internet, you will need to connect at least once during your system setup process.

When the update is complete, the console will restart, and you should be returned to the Home screen. If this happens, your console should function correctly now. You can remove the USB drive from your console.

If you’re not returned to the Home screen, continue to the next step.

Step 5: Restore your console to factory defaults

If resetting the console does not return you to the Home screen, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Warning  Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. You should only use this option as a last resort.

To bring up the Xbox Startup Troubleshooter, follow these steps:

1. 1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, and then plug the power cord back in.

Press and hold the  Pair  button and the  Eject  button on the console, and then press the  Xbox button  on the console.

Note  The Xbox Series S and the Xbox One S All-Digital Edition do not have  Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

1. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
2. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
3. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To restore your console from the Xbox Startup Troubleshooter, select Reset this Xbox. When prompted, select  Remove everything. This will delete all user data, and all games and apps.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

Note  If the console restore is successful, you will be prompted to repeat some general console setup steps before you are returned to the Home screen. You will also need to re-download your games and apps.

If you’re not returned to the Home screen, continue to the next step.

Step 6: Your console needs to be repaired

Unfortunately, if none of the previous troubleshooting steps resolved your startup error, you’ll need to submit a request to have your console repaired. To submit a repair request, visit:

Device service and repair

E101

Step 1: Download the Offline System Update file (OSU1)

You need to perform an offline system update. To do this, you’ll need:

• A Windows-based PC with an internet connection and a USB port
• A USB flash drive with a minimum 6 GB of space formatted as NTFS

Most USB flash drives come formatted as FAT32 and will have to be reformatted to NTFS. Note that formatting a USB flash drive for this procedure will erase all files on it. Back up or transfer any files on your flash drive before you format the drive. For information about how to format a USB flash drive to NTFS using a PC, see:

How to format a USB flash drive or external storage device to NTFS on Windows

1. Plug your USB flash drive into a USB port on your computer.
2. Open the Offline System Update file OSU1.

OSU1

3. Click  Save  to save the console update .zip file to your computer.
4. Unzip the file by right-clicking on the file and selecting  Extract all  from the pop-up menu.
5. Copy the  $SystemUpdate  file from the .zip file to your flash drive. The files should be copied to the root directory, and there shouldn’t be any other files on the flash drive.
6. Unplug the USB flash drive from your computer.
7. Continue to the next step to complete the update on your console.

Step 2: Update your system

You can update your console using the Xbox Startup Troubleshooter. From the Something went wrong  screen, use the  D-pad  and  A button  on your controller to select to open the Xbox Startup Troubleshooter.

If you need to manually bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button (located below the Xbox button on the console) and the  Eject  button (located on the front of the console), and then press the  Xbox button  on the console.

Note  The Xbox Series S and the Xbox One S All-Digital Edition do not have  Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Plug the USB flash drive with the Offline System Update files into a USB port on your Xbox console. When the flash drive is inserted, the  Offline System Update  option on the Xbox Startup Troubleshooter becomes active. Use the D-pad  and  A  button  on your controller to select  Offline System Update  to initiate the update using the files saved on your flash drive.

Note  The console restart may take several minutes. If you were using a wired connection, plug your network cable back into the console. If you have never connected your console to the internet, you will need to connect at least once during your system setup process.

When the update is complete, the console will restart, and you should be returned to the Home screen. If this happens, your console should function correctly now. You can remove the USB drive from your console.

If you’re not returned to the Home screen, continue to the next step.

Step 3: Your console needs to be repaired

Unfortunately, if none of the previous troubleshooting steps resolved your startup error, you’ll need to submit a request to have your console repaired. To submit a repair request, visit:

Device service and repair

E102

Step 1: Can you bring up the Xbox Startup Troubleshooter?

Check to see if you can bring up the Xbox Startup Troubleshooter:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, and then plug the power cord back in.

3. Press and hold the  Pair  button and the  Eject  button on the console, and then press the  Xbox button  on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

3. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
4. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
5. The console should power up and take you directly to the Xbox Startup Troubleshooter.

If you’re able to bring up the screen shown above, continue to:

Step 2: Restore your console to factory defaults

If not, skip to:

Step 3: Try an offline factory reset

Step 2: Restore your console to factory defaults

You can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Warning  Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. You should only use this option as a last resort.

To restore your console from the Xbox Startup Troubleshooter, select  Reset this Xbox. When prompted, select  Remove everything. This will delete all user data, and all games and apps.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

Note  If the console restore is successful, you will be prompted to repeat some general console setup steps before you are returned to the Home screen. You will also need to re-download your games and apps.

If you’re not returned to the Home screen, continue to the next step.

Step 3: Try an offline factory reset

If you’re unable to successfully restore your console from the Xbox Startup Troubleshooter, there is an offline method you can use. Follow the steps in the section “Reset using a USB flash drive” in:

How to reset your Xbox console to factory defaults

Warning  Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. You should only use this option as a last resort.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

Note  If the console restore is successful, you will be prompted to repeat some general console setup steps before you are returned to the Home screen. You will also need to re-download your games and apps.

If you’re not returned to the Home screen, continue to the next step.

Step 4: Your console needs to be repaired

Unfortunately, if none of the previous troubleshooting steps resolved your startup error, you’ll need to submit a request to have your console repaired. To submit a repair request, visit:

Device service and repair

E105

Step 1: Restore your console to factory defaults

You can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Warning  Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. You should only use this option as a last resort.

From the  Something went wrong  screen, use the  D-pad  and  A button  on your controller to select  Troubleshoot  to open the Xbox Startup Troubleshooter.

If you need to manually bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button and the  Eject  button on the console, and then press the  Xbox button  on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To restore your console from the Xbox Startup Troubleshooter, select  Reset this Xbox. When prompted, select  Remove everything. This will delete all user data, and all games and apps.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

Note  If the console restore is successful, you will be prompted to repeat some general console setup steps before you are returned to the Home screen. You will also need to re-download your games and apps.

If you’re not returned to the Home screen, continue to the next step.

Step 2: Your console needs to be repaired

Unfortunately, if none of the previous troubleshooting steps resolved your startup error, you’ll need to submit a request to have your console repaired. To submit a repair request, visit:

Device service and repair

E106, E203, E208, or E305

Step 1: Reset your console

You can reset your console from the Xbox Startup Troubleshooter. From the Something went wrong  screen, use the  D-pad  and  A button  on your controller to select  Troubleshoot  to open the Xbox Startup Troubleshooter.

If you need to manually bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button and the  Eject  button on the console, and then press the  Xbox button  on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To reset your console from the Xbox Startup Troubleshooter, select  Reset this Xbox. When prompted, select  Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

If this works, you should be returned to the Home screen after the console resets. Your console should function correctly now.

If you’re not returned to the Home screen, continue to the next step.

Step 2: Download the Offline System Update file (OSU1)

You need to perform an offline system update. To do this, you’ll need:

• A Windows-based PC with an internet connection and a USB port
• A USB flash drive with a minimum 6 GB of space formatted as NTFS

Most USB flash drives come formatted as FAT32 and will have to be reformatted to NTFS. Note that formatting a USB flash drive for this procedure will erase all files on it. Back up or transfer any files on your flash drive before you format the drive. For information about how to format a USB flash drive to NTFS using a PC, see:

How to format a USB flash drive or external storage device to NTFS on Windows

1. Plug your USB flash drive into a USB port on your computer.
2. Open the Offline System Update file OSU1.

OSU1

3. Click  Save  to save the console update .zip file to your computer.
4. Unzip the file by right-clicking on the file and selecting  Extract all  from the pop-up menu.
5. Copy the  $SystemUpdate  file from the .zip file to your flash drive. The files should be copied to the root directory, and there shouldn’t be any other files on the flash drive.
6. Unplug the USB flash drive from your computer.
7. Continue to the next step to complete the update on your console.

Step 3: Update your system

You can update your console using the Xbox Startup Troubleshooter. To bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button (located below the Xbox button on the console) and the  Eject  button (located on the front of the console), and then press the  Xbox button  on the console.

Note  The Xbox Series S and the Xbox One S All-Digital Edition do not have  Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Plug the USB flash drive with the Offline System Update files into a USB port on your Xbox console. When the flash drive is inserted, the  Offline System Update  option on the Xbox Startup Troubleshooter becomes active. Use the D-pad  and  A button  on your controller to select  Offline System Update  to initiate the update using the files saved on your flash drive.

Note  The console restart may take several minutes. If you were using a wired connection, plug your network cable back into the console. If you have never connected your console to the internet, you will need to connect at least once during your system setup process.

When the update is complete, the console will restart, and you should be returned to the Home screen. If this happens, your console should function correctly now. You can remove the USB drive from your console.

If you’re not returned to the Home screen, continue to the next step.

Step 4: Restore your console to factory defaults

If resetting the console does not return you to the Home screen, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Warning  Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. You should only use this option as a last resort.

To bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button (located below the Xbox button on the console) and the  Eject  button (located on the front of the console), and then press the  Xbox button  on the console.

Note  The Xbox Series S and the Xbox One S All-Digital Edition do not have  Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To restore your console from the Xbox Startup Troubleshooter, select  Reset this Xbox. When prompted, select  Remove everything. This will delete all user data, and all games and apps.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

Step 5: Your console needs to be repaired

Unfortunately, if none of the previous troubleshooting steps resolved your startup error, you’ll need to submit a request to have your console repaired. To submit a repair request, visit:

Device service and repair

E206

Step 1: Restart your console

Use the  D-pad  and  A button  on your controller to select  Restart this Xbox  on the  Something went wrong  screen.

If this works, you should be returned to the Home screen after the console restarts. Your console should function correctly now.

If you’re not returned to the Home screen, continue to the next step.

Step 2: Reset your console

You can reset your console from the Xbox Startup Troubleshooter. From the Something went wrong  screen, use the  D-pad  and  A button  on your controller to select  Troubleshoot  to open the Xbox Startup Troubleshooter.

If you need to manually bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button and the  Eject  button on the console, and then press the  Xbox  button  on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To reset your console from the Xbox Startup Troubleshooter, select  Reset this Xbox. When prompted, select  Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

If this works, you should be returned to the Home screen after the console resets. Your console should function correctly now.

If you’re not returned to the Home screen, continue to the next step.

Step 3: Restore your console to factory defaults

If resetting the console does not return you to the Home screen, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Warning  Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. You should only use this option as a last resort.

To bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
2. Wait 30 seconds, and then plug the power cord back in.
3. Press and hold the  Pair  button (located below the Xbox button on the console) and the  Eject  button (located on the front of the console), and then press the  Xbox button  on the console.

Note  The Xbox One S All-Digital Edition and the Xbox Series S do not have  Eject  buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the  Pair  button (steps 3 and 4) and then pressing the  Xbox button .

4. Continue holding the  Pair  and  Eject  buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the  Pair  and  Eject  buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To restore your console from the Xbox Startup Troubleshooter, select  Reset this Xbox. When prompted, select  Remove everything. This will delete all user data, and all games and apps.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

Step 4: Your console needs to be repaired

Unfortunately, if none of the previous troubleshooting steps resolved your startup error, you’ll need to submit a request to have your console repaired. To submit a repair request, visit:

Device service and

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