XBOX QAU-00011 Wireless Controller Instruction Manual
- June 6, 2024
- XBOX
Table of Contents
- XBOX ONE ACCESSORY PRODUCT MANUAL
- ELECTRICAL SAFETY
- BATTERY POWERED DEVICES
- USE AND CARE OF YOUR XBOX ONE ACCESSORY
- PLAY HEALTHY
- WARRANTY—AUSTRALIA & NEW ZEALAND
- SOFTWARE LICENSE
- REGULATORY INFORMATION
- COPYRIGHT
- CUSTOMER SUPPORT
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Regulatory and Warranty Guide
XBOX ONE ACCESSORY PRODUCT MANUAL
IMPORTANT PRODUCT SAFETY AND WARRANTY INFORMATION
This symbol identifies safety and health messages in this product guide
Read this guide for important safety and health information for the product
that you have purchased.
WARNING: Failure to properly set up, use and care for this product can
increase the risk of serious injury, death, property damage, or damage to the
product or related accessories. Read this product guide for important safety
and health information or go to
xbox.com/xboxone/accessories/useinstructions.
YOU MUST ACCEPT A LIMITED HARDWARE WARRANTY & AGREEMENT **AND MICROSOFT
SERVICES AGREEMENT (BOTH WITH BINDING
ARBITRATION AND CLASS ACTION WAIVER IN THE U.S.) AND SOFTWARE LICENSE
TERMS**
By purchasing or using your Microsoft Product, you agree to:
- Manufacturer’s Limited Hardware Warranty & Agreement at support.microsoft.com/warranty. Please read the summary starting on page 3.
- Microsoft Services Agreement at microsoft.com/msa. It governs use of Xbox Live and Microsoft Studio games and apps.
- Software License Agreement at xbox.com/xboxone/slt. Please read these agreements. If you do not accept them, do not set up or use your Xbox One console, accessory, or Kinect for Xbox One sensor. Return the Xbox Product to Microsoft or your retailer for a refund. For Xbox One console, Kinect for Xbox One sensor, and accessory product manuals, go to xbox.com/xboxone/support/manual.
ELECTRICAL SAFETY
WARNING: As with many other electrical devices, failure to take the following precautions can result in serious injury or death from electric shock,
- Use only an approved charging cable.
- Do not allow a wireless device or charging cable to become wet.
- Unplug the charging cable during lightning storms or when unused for long periods.
- To prevent damage, avoid sitting or stepping on a wireless device, its cable, or the cable plug or connector.
CAUTION: Cables and Cords
To reduce potential trip hazards or entanglement hazards, arrange any
cables and cords so that people and pets are not likely to trip over or
accidentally pull on them as they move around or walk through the area and do
not allow children to play with cables and cords. Go to
support.xbox.com/browse/xboxone/accessories
for more information.
BATTERY POWERED DEVICES
WARNING: Battery Safety
Improper use of your device’s battery may result in fire or explosion. Do not
heat, open, puncture, mutilate, or dispose of your device or its battery in
fire. Do not leave or charge your device in direct sunlight for an extended
period of time. Doing so may cause damage or melt the battery. Microsoft
recommends that you seek professional assistance for all other device repairs
and that you use caution if undertaking do-it-yourself repairs. Opening and/or
repairing your device can present electric shock, device damage, fire, and
personal injury risks, and other hazards. Assistance and information from
Microsoft for device repair and other services is available at
support.microsoft.com/devices.
WARNING: Use the Correct Battery
Charger Charge rechargeable batteries only with the recharger provided with
the product. Using an improper charging method may result in fire or
explosion.
USE AND CARE OF YOUR XBOX ONE ACCESSORY
WARNING: Risk in repairs
Opening and/or repairing your device can present electric shock, device
damage, fire, personal injury risks, and other hazards. Microsoft recommends
that you seek professional assistance for device repairs and that you use
caution if undertaking do-it-yourself repairs.
Usage and Cleaning
WARNING: Do Not Allow Xbox One Accessories to Become Wet
To reduce the risk of fire or shock, do not expose the device(s) to rain or
other types of moisture.
Use in accordance with these instructions:
- Do not use accessories near any heat sources.
- Only use attachments and accessories specified by Microsoft.
- Do not attempt to clean connectors.
- Clean only with a dry cloth. For more information, go to support.xbox.com/browse/xboxone/accessories.
PLAY HEALTHY
WARNING: Important Health Warnings about Playing Video Games
Photosensitive Seizures
Avery small percentage of people may experience a seizure when exposed to
certain visual images, including flashing lights or patterns that may appear
in video games. Even people who have no history of seizures or epilepsy may
have an undiagnosed condition that can cause these “photosensitive epileptic
seizures” while watching video games. These seizures may have a variety of
symptoms, including lightheadedness, altered vision, eye, or face twitching,
jerking or shaking of arms or legs, disorientation, confusion, or momentary
loss of awareness. Seizures may also cause loss of consciousness or
convulsions that can lead to injury from falling down or striking nearby
objects. Immediately stop playing and consult a doctor if you experience any
of these symptoms. Parents should watch for or ask their children about the
above symptoms children and teenagers are more likely than adults to
experience these seizures. The risk of photosensitive epileptic seizures may
be reduced by taking the following precautions:
- Sit or stand farther from the TV screen.
- Use a smaller TV screen.
- Play in a well-lit room.
- Do not play when you are drowsy or fatigued.
- If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.
Musculoskeletal Disorders
The use of game controllers, keyboards, mice, or other electronic input
devices may be linked to serious injuries or disorders. When playing video
games, as with many activities, you may experience occasional discomfort in
your hands, arms, shoulders, neck, or other parts of your body. However, if
you experience symptoms such as persistent or recurring discomfort, pain,
throbbing, aching, tingling, numbness, burning sensation, or stiffness, DO NOT
IGNORE THESE WARNING SIGNS. PROMPTLY SEE A QUALIFIED HEALTH PROFESSIONAL, even
if symptoms occur when you are not playing a video game. Symptoms such as
these can be associated with painful and sometimes permanently disabling
injuries or disorders of the nerves, muscles, tendons, blood vessels, and
another tunnel syndrome, tendinitis, tenosynovitis, vibration syndromes, and
other conditions. While researchers are not yet able to answer any questions
about MSDs, there is general agreement that many factors may be linked to
their occurrence, including medical and physical conditions, stress and how
one copes with it, overall health, and how a person positions and uses their
Some studies suggest the amount of time a person performs an activity may be a
factor. Some guidelines that may help you work and play more comfortably and
possibly reduce your risk of experiencing an MSD can be found in the Healthy
Gaming Guide at
xbox.com/xboxone/playhealthy. These
guidelines address topics such as:
- Position yourself to use comfortable, not awkward, postures.
- Keep your hands, fingers, and other body parts relaxed.
- Taking breaks.
- Developing a healthy lifestyle.
If you have questions about how your own lifestyle, activities, or medical or physical condition may be related to MSDs, see a qualified health professional.
WARNING: Choking Hazard
This device may contain small parts that may be a choking hazard to children
under 3. Keep small parts away from children.
Make sure children play safely
Make sure children using any Xbox One accessory together with the Xbox One
console and Kinect sensor play safely and within their limits, and make sure
that they understand the proper use of the system. Do not use unlicensed
accessories, unauthorized props, or other objects with the Kinect sensor. Use
of these accessories or objects may result in injury to yourself or others
and/or in damage to the sensor or other property. Using unauthorized
accessories violates the Software License and may void your Limited Warranty.
WARNING: Hearing Safety Extended exposure to high sound volumes when
using a headset may result in temporary or permanent hearing loss. To reduce
the risk of hearing loss, set the volume loud enough to hear clearly in quiet
surroundings, and no louder.
-
Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume may still damage your hearing.
-
Do not increase the volume to block out outside noise. The combination of outside noise and sound from your headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside noise so that you don’t have to turn up the volume.
-
If you can’t understand someone nearby speaking normally, turn down the volume. The sound that drowns out normal speech can damage your hearing. Even with sealed or noise-canceling headphones, you should be able to hear nearby people speak.
Minimize your time listening to loud sound -
The more time that you spend exposed to high sound volumes, the more likely you are to damage your hearing. The louder the sound, the less time that is required to damage hearing.
-
At maximum volume, listening to music on the device with headphones can permanently damage your hearing in 15 minutes. Even lower volumes can damage hearing if you are exposed to it for many hours.
-
All of the sounds that you are exposed to during a day adds up. If you are exposed to another loud sound, it takes less time listening at high volumes to cause hearing damage.
-
To safely use the device without a time limit, keep the volume low enough that you can carry on a conversation with people nearby.
CAUTION: Personal Medical Devices
Radiofrequency emissions from electronic equipment can negatively affect the
operation of other electronic equipment, causing them to malfunction. Although
the device is designed, tested, and manufactured to comply with regulations
governing radio frequency emission in countries such as the United States,
Canada, the European Union, and Japan, the wireless transmitters and
electrical circuits in the device may cause interference in other electronic
equipment. Always take the following precautions:
Persons with pacemakers
- The Health Industry Manufacturers Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.
- Wireless devices should not be carried in a breast pocket.
- If you have any reason to suspect that interference is occurring, turn the device off immediately.
other medical devices
If you use any other personal medical device, contact the medical device the manufacturer or your physician to determine whether it is appropriate for you to use other electronic devices near your medical device.
SUMMARY OF MANUFACTURER’S LIMITED HARDWARE WARRANTY & AGREEMENT-UNITED
STATES & CANADA (WITH BINDING ARBITRATION AND CLASS ACTION WAIVER IN THE
U.S.)
Microsoft warrants that the Microsoft Product will not malfunction under
normal use conditions for one year (90 days for accessories) from the date of
original purchase from an authorized retailer. The warranty excludes normal
wear and tear, cosmetic damage, damage caused by external causes including
being dropped, exposed to liquid, inadequate ventilation, use not in
accordance with Microsoft’s instructions, hacking, viruses or other malware,
and damage caused by repairs or modifications by someone other than Microsoft
or a Microsoft authorized service provider. If your local law gives you any
implied warranty, including merchantability, its duration is the same as this
warranty. Some states or provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. To
obtain warranty service, first, use the troubleshooting tips at
support.microsoft.com. If they do not solve
your problem, follow the online process at support.microsoft.com. 1 800
MICROSO (642 7676) also gives information on how to get service. Other
exclusions and limitations apply. Please read the entire Limited Warranty &
Agreement at
support.microsoft.com/warranty. By
purchasing or using the Microsoft Product, you agree to its terms. If you live
in or, if a business, your principal place of business is in the United
States, please read the binding arbitration clause and class action waiver in
Section 11 of the Limited Warranty & Agreement at aka. ms/ hw-warr-
arbitration. It affects how disputes concerning your Microsoft Product, its
price, advertising, marketing, communications, your purchase transaction,
billing, or the Limited Warranty & Agreement are resolved. It binds you and
Microsoft. Parts of the arbitration clause are described below. Any dispute
not resolved by informal negotiation or in small claims court will be resolved
only by individual binding arbitration under the Federal Arbitration Act
before a neutral arbitrator whose decision will be final—not before a judge or
jury, and not in a class-action lawsuit, class-wide arbitration, private
attorney general action, or any other proceeding where someone ads in a
representative capacity. Individual proceedings may not be combined without
the consent of all parties. The American Arbitration Association will conduct
the arbitration under its Consumer or Commercial Arbitration Rules. Section 11
of the Limited Warranty & Agreement contains the rest of the terms,
instructions, and forms for notifying Microsoft of a dispute or commencing
arbitration.
WARRANTY—AUSTRALIA & NEW ZEALAND
BY USING YOUR XBOX ONE OR ACCESSORY YOU AGREE TO THIS WARRANTY. BEFORE SETTING IT UP, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR XBOX ONE OR ACCESSORY. RETURN IT UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND. Contact Mk Prosoft at WMV.xbox.comfxbcoone/support. This warranty gives You specific legal rights. You may also have other rights wh kh wry from the country. to country. This warranty applies to the extent permitted by law and unless restricted or prohibited by law.
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Definitions
(a) *Xbox One means a new Moor One console purchased from an authorized retake
(b) ‘Accessory’ means a new Microsoft branded Xbox 360 or Xbox One hardwaeaccessory purchased from an authorized retailer.
(C) “Express Warranty Period’ means one
(d) year from the date You purchased the Xbox One consoleandlor Accessory. (eft lea/means the original end-user and ‘Your’ will be construed according.
(e) ‘Normal Use Concilionss means ordinary consumer use under normal home conditions according to the instruction manual br the Xbox One or Accessory.
(ft ‘Microsoft’ means Microsoft Corporation. -
Warranty
(a) During the Express Warranty Period, M Microsoft warrants, only to You, that the Xbox One or Accessory will not malfunction under Normal Use Conditions (Express Warranty).
(b) Subject to applicable laws, this is the only express warranty or condition Microsoft gives for Your Xbox One or Accessory. Other than any statutory (implied) warranties, no one else may g We any warranty or condition on Microsoft’s behalf
(c) I F YOUR COUNTRY’S LAW GIVES YOU ANY STATUTORY IMPLIED WARRANTY, INCLUDING AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE, ITS DURATION IS LIMITED TO THE WARRANTY PERIOD. Some countries do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
(d) Australia The limitation in clause (c) above does not apply. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fad to be of acceptable quality and the Mame does not amount to a major failure -
How to Get Warranty Service
(a) Before starting the warranty process, please use the troubleshooting tips in the Support section at ram support box com
(b) If the troubleshooting tips don’t resolve Your problem, then follow the online repair process in the Support section at WIN.tAlppor.txbox.com. If you do not have access to the Internet, you can call 1 830 555 741 for Australia or0508 555 592 for New Zealand.
(c) Repair of Your Xbox One or Accessory may result in loss of data. Before sending Your Xbox One or Accessory to Microsoft for service, be sure to keep a copy of any data You want to saw and delete anything You consider confidential Microsoft is not responsible for Your data and may erase it
(d) Reasonable costs associated with transport (inducting packaging) for warranty service wit be borne by Microsoft tithe Xbox One or Accessory is covered by the Express Warranty or any statutory warranty. -
PAlaosoft’s Responsibility
(a) After You return Your Xbox One or Accessory to Microsoft for service, Microsoft will inspect it
(b) For express warranties only: If Microsoft determines that the Xbox One or Accessory malfunctioned during the Express Warranty Period under NomblUse Conditions, Microsoft WI (at rts ) repair or replace it, or refund the purchase price to You. Your lioxOneorAccessory (the ‘goods, presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
(c) After repair or replacement Your Xbox One or Accessory will be covered by this warranty for the longer of either the remainder of Your original Express Warranty Period or statutory Warranty period, or 95 days after Microsoft ships it to You. In Australia, in addition to this warranty, Your repaired or replacement Xbox One or Accessory will come with statutory consumer guarantees under the Australian Consumer Law which may give You a longer statutory warranty.
(d) MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR XBOX ONE OR ACCESSORY, OR TO REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE REMEDY.
(e) If Your Xbox One or Accessory malfunctions after the Express Warranty Period, and all statutory (implied) warranty periods have expired, there is no warranty of any kind. After the Express Warranty Period, and all relevant statutory warranty periods have expired, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory. -
Express Warranty Exclusions
To the extent permitted by applicable law, this express warranty does not apply and Microsoft is not responsible under this express warranty if Your Xbox One or Accessory is:
(a) damaged by use with products not sold or licensed by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and ‘pirated’ games, etc.); provided, however, that for Bluetooth Accessories, Microsoft is not responsible and this Warranty does not apply, even for a fee, if Your Xbox One or Accessory is damaged by use with products that do not meet the system requirements on the Bluetooth Accessory packaging;
(b) used for commercial purposes (including, for example, rental, pay per play, etc);
(c) opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti- piracy mechanism, etc.), or its serial number is altered or removed;
(d) damaged by any external cause, whether by You or someone else using Your Xbox One or Accessory, including, for example:
• by being dropped;
• misuse (including use outdoors), abuse, negligence, or accident
• mishandling;
• damage during shipment except from Microsoft or an authorized retailer to You;
• exposed to liquid;
• used with inadequate ventilation;
• scratched, dented, etc. or shows other cosmetic damage;
• failure to follow instructions in the instruction manual for the Xbox One or Accessory, or
(e) repaired by anyone other than Microsoft.
These exclusions may not apply to any statutory (implied) warranty which applies to your Xbox One or Accessory. -
EXCLUSION OF CERTAIN DAMAGES
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE YOUR XBOX ONE OR ACCESSORY TO THE MAXIMUM EXTENT PERMITTED BY LAW. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to You. -
Additional Terms
If You attempt to defeat or circumvent any Xbox One or Accessory technical limitation, security, or anti-piracy system, You may cause Your Xbox One, Kinect Sensor, or Accessory to stop working permanently. You will also to the maximum extent permitted by law:
(a) Void Your Express Warranty;
(b) Void Your statutory warranty; and/or
(c) Make Your Xbox One or Accessory ineligible for authorized repair. -
Choice of Law
This warranty is valid only in Australia and in New Zealand. In Australia, this warranty is governed by and is to be construed in accordance with the laws applicable in New South Wales. In New Zealand, this warranty is governed by and is to be construed in accordance with the laws applicable in New Zealand. Microsoft’s address in Australia: Microsoft Pty. Limited 1 Epping Road, North Ryde NSW 2113, AUSTRALIA Microsoft’s address in New Zealand: Level 5, 22 Viaduct Harbour Avenue, Auckland, NEW ZEALAND
LIMITED WARRANTY AUSTRIA, BELGIUM, CZECH REPUBLIC, DENMARK, FINLAND,
FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ISRAEL, ITALY, NETHERLANDS, NORWAY,
POLAND, PORTUGAL, RUSSIA, SOUTH AFRICA, SPAIN, SWEDEN, SWITZERLAND, TURKEY,
UK, SAUDI ARABIA, SLOVAKIA, UNITED ARAB EMIRATES
This Limited Warranty (“Warranty”) is granted to You by Microsoft Ireland
Operations Limited, One Microsoft Place, South County Business Park; Dublin
D18 P521, Ireland (“Microsoft”). BY USING YOUR XBOX ONE OR ACCESSORY, YOU
AGREE TO THIS WARRANTY. BEFORE SETTING IT UP, PLEASE READ THIS WARRANTY
CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR Xbox One or
accessory. RETURN IT UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND.
Contact Microsoft at www.supportxbox.com.
This Warranty is distinct from any statutory product warrantees owed by
retailers and/or manufacturers under any national law applicable to You. It is
intended to grant You specific, and as the case may be, additional rights,
within the limits of what is permissible under such law, and not to restrict
your rights under applicable statutory product warranty provisions. It cannot
be transferred to any third party.
-
Definitions
When used in this Warranty, the following terms will be deemed to mean:
(a) “Xbox One” means a new Xbox One console and Kinect Sensor purchased from an authorized retailer.
(b) “Accessory” means a new Microsoft branded Xbox 360 or Xbox One hardware accessory purchased from an authorized retailer.
(c) “Warranty Period” for Xbox One means one (1) year from the date You purchased it and for Accessories, means 90 days from the date You purchased it subject to article 2 below.
(d) “You” means the original end-user.
(e) “Normal Use Conditions” means ordinary consumer use under normal home conditions according to the instruction manual for the Xbox One or Accessory. -
Duration
Without prejudice to any statutory warranty to which You may be entitled under any local law applicable to You, and unless any such law provides for a longer-term, Microsoft offers this Warranty, for a term of one (1) year from the purchase date of such Xbox One from an authorized retailer, and 90 days for Accessories purchased from an authorized retailer. -
Territory
This Warranty will be valid in the following countries only: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Slovakia, Spain, Sweden, Switzerland, Turkey, UK, and UAE. You acknowledge that specific export laws and regulations may apply to You depending on your country of residence and You agree to comply with all such laws and regulations if You export Your Xbox One or Accessory. -
Warranty
(a) During the Warranty Period, Microsoft warrants, only to You, that the Xbox One or Accessory will not malfunction under Normal Use Conditions.
(b) Except for any statutory warranty which Microsoft may owe You under any local law applicable to You, this Warranty is the only guarantee, warranty or condition granted to You by Microsoft with respect to Your Xbox One or Accessory and any product manual(s) that may come with it. No one else may give any guarantee, warranty or condition on Microsoft’s behalf.
(c) IF YOUR LOCAL AND APPLICABLE LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS DURATION IS LIMITED TO THE WARRANTY PERIOD, UNLESS OTHERWISE PROVIDED BY SUCH LOCAL LAW.
(d) If purchased in France, the following applies: Except fa any statutory warranty which Microsoft may owe You under any local law a )applicable to You, this Warranty is the only guarantee, warranty or condition granted to you by Microsoft with res )ect to Your Xbox One or Accessory and any product manual(s) that may come with t No one else may g ve any guarantee, warranty a condition on Microsoft’s behalf. -
The process to obtain the Warranty Service
(a) Before starting the warranty process, please use the troubleshooting tips at myserviceybox.com.
(b) If the troubleshooting tips don’t resolve Your problem, then follow the online process at myservice.xbox.com or call the Xbox customer service number for the country of your residence listed at myservice.xbox.com.
(c) Before sending Your Xbox One or Accessory to Microsoft for service, make sure to keep a copy of any data You want to save, and delete anything You consider confidential. Microsoft is not responsible for Your data and may erase it. -
Microsoft’s Responsibility
(a) After You return Your Xbox One or Accessory to Microsoft, Microsoft will inspect it.
(b) If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty Period under Normal Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to You, unless a mandatory provision of any local law applicable to You provides otherwise. Repair may use new or refurbished parts. The replacement maybe with a new or refurbished unit.
(c) After repair or replacement, Your Xbox One or Accessory will be covered by this Warranty for the longer of either the remainder of Your original Warranty Period or 95 days after Microsoft ships it to You. In France, this period is extended by the amount of time needed for repair and replacement, provided that this period of time exceeded 7 days.
(d) UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU, MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR XBOX ONE OR ACCESSORY, OR TO REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE REMEDY.
(e) If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory, whether such efforts are successful or not. -
Warranty Exclusions
Microsoft is not responsible and this Warranty does not apply, even for a fee, if Your Xbox One or Accessory is:
(a) damaged by use with products not sold or licensed by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and “pirated” games, etc.); provided, however, that for Bluetooth Accessories, Microsoft is not responsible and this Warranty does not apply, even for a fee, if Your Xbox One or Accessory is damaged by use with products that do not meet the system requirements on the Bluetooth Accessory packaging;
(b) used for commercial purposes (including, for example, rental, pay per play, etc.);
(c) opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti piracy mechanism, etc.), or its serial number is altered or removed;
(d) damaged by any external cause (including, for example, by being dropped, used with inadequate ventilation, etc., or failure to follow instructions in the instruction manual for the Xbox One or Accessory); or
(e) repaired by anyone other than Microsoft. -
EXCLUSION OF CERTAIN DAMAGES
UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU, MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE YOUR XBOX ONE OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. -
Additional Terms If You attempt to defeat or circumvent any Xbox One or Accessory technical limitation, security, or anti-piracy system, You may cause Your Xbox One or Accessory to stop working permanently. You will also void Your warranty, and make Your Xbox One or Accessory ineligible for authorized repair, even for a fee.
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Choice of Law This Warranty will be subject to and construed in accordance with the law of Your country of residence, regardless of conflict of laws principles.
SOFTWARE LICENSE
The software license terms for your Xbox One and Accessory are available at xbox.com/xboxone/slt. By using your Xbox One or Accessory, you agree to these software license terms. Before setting it up, please read these terms carefully. If you do not accept the software license terms, do not use your Xbox One or Accessory. Return it unused to the retailer where you purchased your Xbox One or Accessory or to Microsoft for a refund.
REGULATORY INFORMATION
- Not intended for use in machinery, medical, or industrial applications.
- This product is for use with NRTL Listed (UL, CSA, ETL, etc.), and/or IEC/EN 60950 1 or IEC/EN 62368 1 compliant (CE marked) Information Technology equipment
- No serviceable parts included.
- Operating temperature: +5°C (+41°F) to +35°C (+95°F).
For Customers in the United States and Canada
Model# 1836
Contact information: Microsoft Corporation, One Microsoft Way, Redmond,
WA 98052, USA.
Email: regcomp@microsoft.com
This Class B digital apparatus complies with Part 15 of the U.S. Federal
Communications Commission (FCC) rules, Innovation, Science and Economic
Development Canada (ISED) license-exempt RSS standards. Operation is subject
to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: Any changes or modifications to this device not expressly approved
by Microsoft could void the user’s authority to operate the device.
Radio and TV Interference Regulations
Microsoft hardware device(s) can radiate radio frequency (RF) energy. If not
installed and used in strict accordance with the instructions given in the
printed documentation and/or onscreen help files, the device may cause harmful
interference with other radio communications devices (for example AM/FM
radios, televisions, baby monitors, cordless phones, etc.). There is, however,
no guarantee that RF interference will not occur in a particular installation.
To determine if your hardware device is causing interference to other radio
communications devices, turn off and unplug the device from any external power
source. If the interference stops, it was probably caused by the device. If
this hardware device does cause interference, try the following measures to
correct it:
- Relocate the antenna of the other radio communications device (for example AM/FM Radios, televisions, baby monitors, cordless phones, etc.) until the interference stops.
- Move the hardware device farther away from the radio or TV or move it to one side or the other of the radio or TV.
- Plug the device into a different power outlet so that the hardware device and radio or TV are on different circuits controlled by different circuit breakers or fuses.
- If necessary, ask your device dealer or an experienced radio TV technician for more suggestions. For more information about interference issues, go to the FCC Web site at: www.fcc.gov/cgb/consumerfacts/interference.html. You can also call the FCC at 1 888 CALL FCC to request Interference and Telephone Interference fact sheets. CAN ICES 3 (B)/NMB 3(B)
Exposure to Radio Frequency (RF) Energy
This device contains radio transmitters and has been designed, manufactured,
and tested to meet the Federal Communications Commission (FCC), Innovation,
Science and Economic Development Canada (ISED) and European requirements for
RF exposure and Specific Absorption Rate. Product Specific Absorption Rate
(SAR) information is available at sar.microsoft.com Additional information
about RF safety can be found on the links below: FCC website at
www.fcc.gov/general/radio frequency safety
0 ISED website at
www.ic.gc.ca/eic/site/smtgst.nsf/eng/sf01904.html
For 802.11a and 802.11n 5GHz devices only
This device operates in the band 5150 5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems. Users are advised that high-power radars are allocated as primary
users (i.e. priority users) of the bands 5250 5350 MHz and 5650 5850 MHz and
that these radars could cause interference and/or damage to LE LAN devices.
WARNING: Wireless Devices Aboard Aircraft
Before boarding any aircraft or packing a wireless device in luggage that will
be checked, turn the wireless device off (if it has an on/off switch) and
protect it from accidental activation. Wireless devices can transmit radio
frequency (RF) energy, much like a cellular telephone when the device is
turned on.
Disposal of waste batteries and electrical and electronic equipment
This symbol on the product or its batteries or its packaging means that this
product and any batteries it contains must not be disposed of with your
household waste. Instead, it is your responsibility to hand this over to an
applicable collection point for the recycling of batteries and electrical and
electronic equipment. This separate collection and recycling will help to
conserve natural resources and prevent potential negative consequences for
human health and the environment due to the possible presence of hazardous
substances in batteries and electrical and electronic equipment, which could
be caused by inappropriate disposal. For more information about where you
should drop off your batteries and electrical and electronic waste, please
contact your local city/municipality office, your household waste disposal
service, or the shop where you purchased this product. Contact
eRecycle@microsoft.com for more information
about waste from electrical and electronic equipment and waste batteries. This
product may use Lithium, NiMH, or alkaline batteries.
5.15-5.35GHz indoor use only.
Simplified EU declaration of conformity:
Hereby, Microsoft Corporation, declares that this product is in compliance
with Directive 2014/53/EU
The full text of the EU declaration of conformity is available at the
following internet address:
www.microsoft.com/ireland.
Full Declaration of Conformity also contains information such as Software and
Accessories that may impact radio compliance with the above directive.
Company: Microsoft Ireland Operations Limited
Address: One Microsoft Place South
County Business Park Dublin D18 P521 Country: Ireland
Telephone number: +353 1 295 3826
Fax number: +353 1 706 4110 The radio frequency bands of operation for Model
1836 and the associated maximum nominal transmit power and tolerances are as
follows:
WLAN 2400 2483.5MHz, 9.7dBm EIRP +/ 1.5dB.
WLAN 5.15 5.25GHz, 14.7dBm EIRP +/ 1 5dB.
WLAN 5.25 5.35GHz, 14.2dBm EIRP +/ 1.5dB.
WLAN 5.47 5.725GHz, 14.1dBm EIRP +/ 1.5dB.
WLAN 5.725 5.850GHz, 12.4dBm EIRP +/ 1.5dB.
Bluetooth 2400 2483.5MHz, 5.7dBm EIRP +/ 4dB.
COPYRIGHT
Information and views expressed in this document, including URL and other
Internet website references, may change without notice. This document does not
provide you with any legal rights to any intellectual property in any
Microsoft product. You may copy and use this document for your internal,
reference purposes.
© 2020 Microsoft Corporation. All rights reserved. Microsoft Windows, Xbox,
Xbox One, Xbox 360, Xbox Live, Kinect, the Xbox logos, and the Xbox Live logo
are trademarks of the Microsoft group of companies.
The names of actual companies and products mentioned herein may be the
trademarks of their respective owners.
The United States and/or international patents are pending.
CUSTOMER SUPPORT
For answers to common questions, troubleshooting steps, and Xbox Customer Support contact information, visitxbox.com/support.
References
- Microsoft Services Agreement
- SAR Information
- Microsoft Support
- Home page
- Hardware warranty, services, and repair
- Xbox Support
- Xbox Support
- Xbox Support
- Xbox Support
- dtsc.ca.gov/hazardouswaste/perchlorate
- Microsoft - European Union Declarations of Conformity
- Xbox Support
- Xbox Support
- Xbox Support
- Xbox Support
- Xbox Support
- Xbox Support
- Xbox Support
- Xbox Support
- Warranty and Protection Plan Terms & Conditions
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