PHILIPS 279E1 E Line 4K LCD Monitor User Manual

E Line
279E1
User manual

www.philips.com/welcome

Important

This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user’s manual before you use your monitor.
It contains important information and notes regarding the operation of your monitor.
The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model, and production number of the product.

Safety precautions and maintenance

Warnings
Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor.

Operation

Please Keep the monitor out of direct sunlight, very strong bright lights, and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor.

• Keep the display away from oil. Oil may damage the plastic cover of the display and void the warranty.
• Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics.
• Do not block the ventilation holes on the cabinet.
• When positioning the monitor, make sure the power plug and outlet are easily accessible.
• If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation.
• Please use the approved power cord provided by Philips at all times. If your power cord is missing, please contact your local service center. (Please refer to Service contact information listed in Regulation & Service Information Manual.)
• Operate under the specified power supply. Be sure to operate the monitor only with the specified power supply. Use of an incorrect voltage will cause malfunction and may cause fire or electric shock.
• Do not disassemble the AC adapter. Disassembling the AC adapter may expose you to the danger of fire or electric shock.
• Protect the cable. Do not pull or bend the power cable and signal cable. Do not place the monitor or any other heavy objects on the cables, if damaged, the cables may cause fire or electric shock.
• Do not subject the monitor to severe vibration or high-impact conditions during operation.
• To avoid potential damage, for example, the panel peeling from the bezel, ensure that the monitor does not tilt downward by more than -5 degrees. If the -5 degree downward tilt angle maximum is exceeded, the monitor damage will not be covered under warranty.
• Do not knock or drop the monitor during operation or transportation.
• Excessive usage of the monitor can cause eye discomfort, it’s better to take shorter breaks more often at your workstation than longer breaks and less often; for example a 5-10 minute break after 50-60-minute continuous screen use is likely to be better than a 15-minute break every two hours. Try to keep your eyes from eye strain while using the screen for a constant period of time by :
• Looking at something varying distances after a long period focusing on the screen.
• Conscious Blinking often while you work.
• Gently close and roll your eyes to relax.
• Reposition your screen to the appropriate height and angle according to your height.
• Adjust the brightness and contrast to the appropriate level.
• Adjusting the environment lighting similar to that of your screen brightness, avoid the fluorescent lighting and surfaces that don’t reflect too much light.
• See a doctor if your symptoms.

Maintenance

• To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.
• Oil-based cleaning solutions may damage the plastic parts and void the warranty.
• Unplug the monitor if you are not going to use it for an extensive period of time.
• Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvents, such as alcohol, or ammonia-based liquids to clean your monitor.
• To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.
• If your monitor gets wet, wipe it with a dry cloth as soon as possible.
• If a foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.
• Do not store or use the monitor in locations exposed to heat, direct sunlight, or extreme cold.
• In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH

Important information for Burn-in/ Ghost image

• Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content. Uninterrupted display of still or static images over an extended period may cause “burn-in”, also known as “after-imaging” or “ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burn-in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.

Warning
Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “afterimage” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Service

• The casing cover should be opened only by qualified service personnel.
• If there is any need for any document for repair or integration, please contact your local service center. (Please refer to Service contact information listed in Regulation & Service Information Manual.)
• For transportation information, please refer to “Technical Specifications”.
• Do not leave your monitor in a car/ trunk under direct sunlight.

Note
Consult a service technician if the monitor does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed.

Notational Descriptions

The following subsections describe notational conventions used in this document.

Notes, Cautions, and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions, or warnings. They are used as follows:

Note
This icon indicates important information and tips that help you make better use of your computer system.

Caution
This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.

Warning
his icon indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

Disposal of product and packing material

Waste Electrical and Electronic
Equipment-WEEE

This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for the disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household, or the store at which you purchased the product.
Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the number of reusable materials and to minimize the amount to be disposed of.
All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.
Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for Customers
Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization’s product, service, and activities.

From the planning, design, and production stages, Philips emphasizes the importance of making products that can easily be recycled. At Philips, end-of- life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back programs with the contractor company. Your display is manufactured with high-quality materials and components which can be recycled and reused. To learn more about our recycling program please visit http://www.philips.com/a-w/about/sustainability.html

Setting up the monitor

Installation

**1** Package contents

• Different according to region.

Note
Use only the AC/DC adapter model: Philips ADPC2065

**2** Install base stand

1. Place the monitor face down on a soft and smooth surface taking care to avoid scratching or damaging the screen.
2. (1) Hold the base stand with both hands and firmly insert the base stand into the base column.
   (2) Use a screwdriver to tighten the screw located at the bottom of the base, and secure the base to the column tightly.

**3** Connecting to your PC

1. AC/DC power input
2. HDMI input
3. DisplayPort input
4. USB C input
5. Audio out
6. Kensington anti-theft lock

Connect to PC

1. Connect the power cord to the back of the monitor firmly.
2. Turn off your computer and unplug its power cable.
3. Connect the monitor signal cable to the video connector on the back of your computer.
4. Plug the power cord of your computer and your monitor into a nearby outlet.
5. Turn on your computer and monitor.
   If the monitor displays an image, installation is complete.

Operating the monitor

**1** Front view product description

Confirm the OSD adjustment.
3| | Adjust the OSD menu.
4| | Adjust the brightness level.
5|

→

| Change the signal input source.
6| | Return to previous OSD level.
7| | SmartImage. There are multiple selections: FPS, Racing, RTS, Gamer 1,
Gamer 2, LowBlue Mode, EasyRead, SmartUniformity, and Off.

**2** Description of the On-Screen Display What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end-user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user-friendly on-screen display interface is shown as below:

Basic and simple instruction on the control keys
In the OSD shown above, you can press buttons at the front bezel of the monitor to move the cursor, and press the OK button to confirm the choice or change.

The OSD Menu
Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on.

**3** Resolution notification
This monitor is designed for optimal performance at its native resolution, 3840×2160. When the monitor is powered on at a different resolution, an alert is displayed on the screen: Use 3840×2160 for best results.
Display of the native resolution alert can be switched off from Setup in the OSD (On Screen Display) menu.

**4** Physical Function
Tilt

Height adjustment

Remove the Base Assembly for VESA Mounting

Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury.

1. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen.
2. Use a screwdriver to loosen the screw located at the bottom of the base, and remove the base from the stand.
3. Remove the hinge cover from the monitor body by using your fingers.
4. Use a screwdriver to remove the screws on the arm, and then detach the arm/stand from the monitor.

Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always contact the manufacturer for wall-mount installation.

Note
Please purchase the appropriate wall mount; otherwise, the distance between the back-plug-in signal cable and the wall would be too short.

• Display design may differ from those illustrated.

Warning

• To avoid potential screen damage, such as panel peeling, ensure that the monitor does not tilt downward by more than -5 degrees.
• Do not press the screen while adjusting the angle of the monitor.
  Grasp only the bezel.

MultiView

**1** What is it?
Multiview enables active variety to connect and view so that you can work with multiple devices like PC and Notebook side-by-side simultaneously, making complex multi-tasking work a breeze.

2 Why do I need it?
With the ultra-high resolution Philips MultiView display, you can experience a world of connectivity in a comfortable way in the office or at home. With this display, you can conveniently enjoy multiple content sources at one screen. For example, You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog, or you may want to edit an Excel file from your Ultrabook, while logged into secured company intranet to access files from a desktop.

**3** How to enable MultiView by OSD menu?

1. Toggle to the right to enter OSD Menu Screen.
2. Toggle to the up or down to select the main menu [PIP / PBP], then toggle to the right to confirm.
3. Toggle to the up or down to select [PIP / PBP Mode], then toggle to the right.
4. Toggle to the up or down to select [PIP], [PBP], then toggle to the right to confirm your selection.
5. Now you can move backward to set the [PIP / PBP Input], [PIP Size], [PIP  Position] or [Swap].

Toggle to the right to confirm your selection.

**4** MultiView in OSD menu

• PIP / PBP Mode: There are two modes for MultiView: [PIP] and [PBP].
  [PIP]: Picture in Picture

Open up a sub-window of another signal source.
When the sub source is not detected:

[PBP]: Picture by Picture
Open up a sub-window side-by-side of other signal sources.

When the sub source is not detected.

Note
The black strip shows on the top and the bottom of the screen for the correct aspect ratio when in the PBP mode. If you expect to see full-screen side by side, adjust your device’s resolutions as pop-up attention resolution, you will be able to see 2 devices’ source screens projected to this display side by side without black strips. Note the analog signal is not support this full screen in PBP mode.

• PIP / PBP Input: There are different video inputs to choose as the sub-display source: [HDMI 2.0], [DisplayPort], and [USB C].
  Please refer to the below table for compatibility of the main/sub-input source .Multi-View| Inputs| SUB SOURCE POSSIBILITY (xl)
  ---|---|---
  HDMI 2.0| Display Port| USB C
  MAIN SOURCE (xl)| HDMI 2.0| ●| ●|
  Display Port| ●| ●| ●
  USB C| | ●| ●

• PIP Size: When PIP is activated, there are three sub-window sizes to choose: [Small], [Middle], [Large].

• PIP Position: When PIP is activated, there are four sub-window positions to choose.

• Swap: The main picture source and the sub picture source are swapped on the display.

Swap A and B source in [PIP] mode:

Note
When you do the SWAP function, the video and its audio source will swap at the same time.

Image Optimization

SmartImage

1 What is it?
SmartImage provides presets that optimize display for different types of content, dynamically adjusting brightness, contrast, color, and sharpness in real-time. Whether you’re working with text applications, displaying images or watching a video, Philips SmartImage delivers great optimized monitor performance.

2 Why do I need it?
You want a monitor that delivers an optimized display of all your favorite types of content, SmartImage software dynamically adjusts brightness, contrast, color, and sharpness in real-time to enhance your monitor viewing experience.

**3** How does it work?
SmartImage is an exclusive, leading-edge Philips technology that analyzes the content displayed on your screen. Based on a scenario you select, SmartImage dynamically enhances the contrast, color saturation, and sharpness of images to enhance the contents being displayed – all in real-time with the press of a single button.

**4** How to enable SmartImage?

1. Toggle to the left to launch the SmartImage on-screen display.
2. Toggle to the up or down to select between FPS, Racing, RTS, Gamer 1, Gamer 2, LowBlue Mode, EasyRead, SmartUniformity, and Off.
3. The SmartImage on-screen display will remain on screen for 5 seconds or you can also toggle to the left to make confirmation.

There are multiple selections: FPS, Racing, RTS, Gamer 1, Gamer 2, LowBlue Mode, EasyRead, SmartUniformity, and Off.

• FPS: For playing FPS (First Person Shooters) games. Improves dark theme black level details.
• Racing: For playing Racing games. Provides the fastest response time and high color saturation.
• RTS: For playing RTS (Real-Time Strategy) games, a user-selected portion can be highlighted for RTS games (through SmartFrame). The picture quality can be adjusted for the highlighted portion.
• Gamer 1: User’s preference settings are saved as Gamer 1.
• Gamer 2: User’s preference settings are saved as Gamer 2.
• LowBlue Mode: LowBlue Mode for easy-on-the-eyes productivity Studies have shown that just as ultra-violet rays can cause eye damage, shortwave length blue light rays from LED displays can cause eye damage and affect vision over time. Developed for wellbeing, Philips LowBlue Mode setting uses smart software technology to reduce harmful shortwave blue light.
• EasyRead: Helps improve reading of text-based applications like PDF ebooks. By using a special algorithm that increases the contrast and boundary sharpness of text content, the display is optimized for a stress-free reading by adjusting the brightness, contrast, and color temperature of the monitor.
• SmartUniformity: Fluctuations in brightness and color on different parts of a screen are a common phenomenon among LCD monitors. Typical uniformity is measured around 75-80%. By enabling the Philips SmartUniformity feature, display uniformity is increased to above 95%. This produces more consistent and true images.
• Off: No optimization by SmartImage.

SmartContrast

**1** What is it?
Unique technology that dynamically analyzes displayed content and automatically optimizes an LCD monitor’s contrast ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper, and brighter images or dimming backlighting for clear display of images on dark backgrounds.

**2** Why do I need it?
You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for office work.
By reducing your monitor’s power consumption, you save on energy costs and extend the lifetime of your monitor.

**3**How does it work?
When you activate SmartContrast, it will analyze the content you are displaying in real-time to adjust colors and control backlight intensity. This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games.

AMD Freesync™

PC gaming has long been an imperfect experience because GPUs and monitors update at different rates. Sometimes a GPU can render many new pictures during a single update of the monitor, and the monitor will show pieces of each picture as a single image. This is called “tearing.” Gamers can fix tearing with a feature called “v-sync,” but the image can become jerky as the GPU waits on the monitor to call for an update before delivering new pictures.
The responsiveness of mouse input and overall frames per second are reduced with v-sync, too. AMD FreeSync™ technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready, leaving gamers with unbelievably smooth, responsive, tearing-free games. Followed by the graphic card that are compatible.

Operating system

• Windows 10/8.1/8/7

Graphics Card: R9 290/300 Series & R7 260 Series

• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260

Processor A-Series Desktop and Mobility APUs

• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K

Technical Specifications

Picture/Display

Monitor Panel Type| IPS technology
Backlight| W-LED system
Panel Size| 27” W (68.6 cm)
Aspect Ratio| 16:9
Pixel Pitch| 0.1554 x 0.1554 mm
Contrast Ratio (typ.)| 1,000:1
Optimum Resolution| 3840×2160 @ 60Hz
Viewing Angle| 178° (H) / 178° (V) @ C/R > 10 (typ.)
Picture

Enhancement

| SmartImage
Display Colors| 1.07 B(8bit+A-FRC)
Vertical Refresh Rate| 23Hz-75Hz
Horizontal Frequency| 30KHz-140KHz
sRGB| Yes
Flicker-free| Yes
LowBlue Mode| Yes
EasyRead| Yes
SmartUniformity| Yes
AMD FreeSync| Yes
Connectivity
Connectors| 1x HDMI 2.0
1x DisplayPort 1.2
1x USB C
1x Audio out
Signal Input source Sync input| HDMI, DisplayPort, USB C (DP Alt mode, 15W)
Convenience| Separate Sync
User Convenience|   →/ /
OSD Languages| English, German, Spanish, Greek
Other Convenience| Kensington Lock, VESA mount (100 x 100mm)
Plug & Play Compatibility| DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
Stand
Tilt| -5° / +20°
Height adjustment| 100 mm

Power

Consumption| AC Input
Voltage at 100VAC , 50Hz| AC Input
Voltage at 115VAC , 60Hz| AC Input
Voltage at 230VAC , 50Hz
Normal Operation| 34.1 W (typ.)| 34.0 W (typ.)| 34.1 W (typ.)
Sleep (Standby mode)| 0.5 W| 0.5 W| 0.5 W
Off mode| 0.3 W| 0.3 W| 0.3 W
Heat Dissipation*| AC Input
Voltage at 100VAC, 50Hz| AC Input
Voltage at 115VAC, 60Hz| AC Input
Voltage at 230VAC , 50Hz
Normal Operation| 116.38 BTU/hr (typ.)| 116.04 BTU/hr (typ.)| 116.38 BTU/hr (typ.)
Sleep (Standby mode)| 1.71 BTU/hr| 1.71 BTU/hr| 1.71 BTU/hr
Off mode| 1.02 BTU/hr| 1.02 BTU/hr| 1.02 BTU/hr
Power LED indicator| On mode: White, Standby/Sleep mode: White (blinking)
Power Supply| External, 100-240VAC, 50-60Hz

Dimension|
---|---
Product with stand (WxHxD)| 613 x 545 x 224 mm
Product without stand (WxHxD)| 613 x 368 x 41 mm
Product with packaging (WxHxD)| 680 x 626 x 202 mm
Weight
Product with stand| 6.10 kg
Product without stand| 4.42 kg
Product with packaging| 8.85 kg
Operating Condition
Temperature range (operation)| 0°C to 40 °C
Relative humidity (operation)| 20% to 80%
Atmospheric pressure (operation)| 700 to 1060hPa
Temperature range (Non-operation)| -20°C to 60°C
Relative humidity (Non-operation)| 10% to 90%
Atmospheric pressure (Non-option)| 500 to 1060hPa
Environmental
ROHS| YES
Packaging| 100% recyclable
Specific Substances| 100% PVC BFR free housing
Cabinet
Color| White
Finish| Texture

Note

1. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of the leaflet.
2. SmartUniformity and Delta E information sheets are included in the box.

Resolution & Preset Modes

Maximum Resolution
3840×2160@60Hz
Recommended Resolution
3840×2160@60Hz

Note
Please notice that your display works best at the native resolution of 3840×2160. For best display quality, please follow this resolution recommendation.

Power Management

If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will ‘wake up’ automatically. The following table shows the power consumption and signaling of this automatic power saving feature:

Power Management Definition

VESA Mode| Video| H-sync| V-sync| Power Used| LED Color
Active| ON| Yes| Yes| 34.0 W (typ.)
65.0 W
(Max.)| White
Sleep
(Standby
mode)| OFF| No| No| 0.5 W| White
(blink)
Off mode| OFF| –| –| 0.3 W| OFF

The following setup is used to measure power consumption on this monitor.

• Native resolution: 3840×2160
• Contrast: 50%
• Brightness: 70%
• Color temperature: 6500k with full white pattern

****Note
This data is subject to change without notice.

Customer care and warranty

Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing processes and practice stringent quality control. However, pixel or sub-pixel defects on the TFT Monitor panels used in flat-panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub-pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide.

Pixels and Sub pixels
A pixel, or picture element, is composed of three subpixels in the primary colors of red, green and blue. Many pixels together form an image. When all sub-pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects
Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub-pixel defects within each category.

Bright Dot Defects
Bright dot defects appear as pixels or sub-pixels that are always lit or ‘on’. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:
– Red + Blue = Purple
– Red + Green = Yellow
– Green + Blue = Cyan (Light Blue)

Three adjacent lit subpixels (one white pixel).
Note
A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub-pixels that are always dark or ‘off’.
That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects.

The proximity of Pixel Defects
Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects.

Pixel Defect Tolerances
In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub-pixel defects exceeding the tolerances listed in the following tables.

**** Note
1 or 2 adjacent sub-pixel defects = 1 dot defect

Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your region, please visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For Warranty Period please refer to Warranty Statement in Regulation & Service Information Manual.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair and return service, however, the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details.
Philips Customer Care Center number listed below.

Local Standard Warranty Period| Extended Warranty Period| Total Warranty Period
---|---|---
Depend on different Regions| + 1 Year| Local Standard warranty period +1
| + 2 Years| Local Standard warranty period +2
| + 3 Years| Local Standard warranty period +3

Proof of original purchase and extended warranty purchase required.
**Note
Please refer to the Regulation & Service Information Manual for the regional service hotline, which is available on the Philips website support page.

Troubleshooting & FAQs

Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems
No Picture (Power LED not lit)

• Make sure the power cord is plugged into the power outlet and into the back of the monitor.
• First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.
• Make sure the signal cable is properly connected to your computer.
• Make sure the monitor cable has no bent pins on the connecting side. If yes, repair or replace the cable.
• The Energy Saving feature may be activated Screen says

Check cable connection

• Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).
• Check to see if the monitor cable has bent pins.
• Make sure the computer is turned on.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power source immediately for safety
• Contact with Philips customer service representative immediately.

Imaging Problems
Image vibrates on the screen

• Check that the signal cable is properly securely connected to the graphics board or PC.
  Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on the On-Screen Display.

An “after-image”, “burn-in” or “ghost image” remains after the ower has been turned off.

• Uninterrupted display of still or static images over an extended period may cause “burn-in”, also known as “after-imaging” or “ghost imaging”, on your screen. “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burn-in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.
• Always activate a moving screen saver program when you leave your monitor unattended.
• Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.
• Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-imaging” or “ghost imaging” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Image appears distorted. Text is fuzzy or blurred.

• Set the PC’s display resolution to the same mode as the monitor’s recommended screen native resolution.
  Green, red, blue, dark, and white dots appear on the screen

• The remaining dots are normal characteristics of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.

• The “power on” light is too strong and is disturbing

  • You can adjust the “power on” light using the power LED Setup in OSD main Controls.
    For further assistance, refer to the Service contact information listed in the Regulation & Service Information Manual and contact Philips customer service representative.

• Functionality is different according to display.

General FAQs

Q1: When I install my monitor what should I do if the screen shows
‘Cannot display this video mode’?
Ans.: Recommended resolution for this monitor: 3840×2160.

• Unplug all cables, then connect your PC to the monitor that you used previously.

• In the Windows Start Menu, select
  Settings/Control Panel. In the
  Control Panel Window, select the
  Display icon. Inside the Display
  Control Panel, select the ‘Settings’ tab. Under the setting tab, in box labeled ‘desktop area’, move the sidebar to 3840×2160 pixels.

• Open ‘Advanced Properties’ and set the Refresh Rate to 60Hz, then click OK.

• Restart your computer and repeat step 2 and 3 to verify that your PC is set at 3840×2160.

• Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

• Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitors?
Ans.: Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.
Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?
Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor.
Follow the instructions to insert the companion CD-ROM included in this package. Monitor drivers (.inf and .icm files) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the “Display properties”.

Q5: What if I get lost when I am making monitor adjustments via OSD?
Ans.: Simply press the button, then select ‘Setup’ >’Reset’ to recall all of the original factory settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the color setting of my monitor?
Ans.: Yes, you can change your color setting through OSD control as the following procedures,

• Press “OK” to show the OSD (On Screen Display) menu
• Press “Down Arrow” to select the option “Color” then press “OK” to enter color setting, there are three settings as below.

1. Color Temperature: With settings in the 6500K range the panel appears “warm, with a red-white color tone”, while a 9300K temperature yields “cool, blue-white toning”.
2. sRGB; this is a standard-setting for ensuring correct exchange of colors between different devices (e.g. digital cameras, monitors, printers, scanners, etc)
3. User Define; the user can choose his/her preference color setting by adjusting red, green-blue color.

**Note
A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue.  The neutral temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information.
Q10: Are Philips LCD monitors Plug and- Play?
Ans.: Yes, the monitors are Plug-andPlay compatible with Windows 10/8.1/8/7, Mac OSX.
Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels?**
Ans.: Uninterrupted display of still or static images over an extended period may cause “burn-in”, also known as “after-imaging” or “ghost imaging”, on your screen.
“Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burn-in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off. Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

Warning
Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “afterimage” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its native resolution of 3840×2160. For best display, please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.: To lock the OSD, press and hold the button while the monitor is off and then press button to turn the monitor on.
To un-lock, the OSD, press and hold the button while the monitor is off and then press the button to turn the monitor on.

Monitor controls unlocked
Monitor controls locked
Q14: Where can I find the Regulation & Service Information Manual mentioned in EDFU?
Ans.: Regulation & Service Information Manual can be downloaded on the Philips website support page.

2020 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd., and Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem have registered trademarks of Koninklijke Philips N.V. and are used under license.
Specifications are subject to change without notice.
Version: M1279EEQ1T

References

• Global home | Philips
• Support Home | Philips
• Product registration | Philips

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