Universal Physicians FH-V1-4G FH Emergency Device Instructions
- June 6, 2024
- Universal Physicians
Table of Contents
Universal Physicians FH-V1-4G FH Emergency Device
INSTRUCTIONS
Welcome to FastHelp-
FastHelp • is the sleek new cellular embedded medical alert device that cuts
out the middleman so you never pay any monthly bills. It is not like old style
monitored help buttons that only work when you’re at home. FastHelp· works
anywhere cellular service is available. That means you are never alone. It
works at home or on the go, whether you’re out watering your garden, driving
in a car, at church or even hundreds of miles away. FastHelp~ is easy because
there’s nothing to hook-up or install. You do not need a land line or
cellphone. Just push the One- Touch E Button and you’re instantly connected to
free unlimited help anytime, anywhere, with no contracts, no deposits and no
monthly bills ever. Thank you for choosing FastHelpN.
Customer Service
- Website: www.fasthelpusa.com
Email: support@fasthelpusa.com
Phone: 1-866-213-7710
Warranty
FastHelp· comes with a 30-day money-back guarantee from ship date. That means if for any reason you are not completelysatisfied with FastHelp· you may return it for a full refund of the purchase price less shipping and return postage. This guarantee is only authorized for the original purchaser of FastHelp· and cannot be transferred. Universal Physicians warrants your product to be free from defects in material and workmanship for a period of 1 year from the date of your purchase. If you discover a defect covered by this warranty, we will repair or replace FastHelp-for free. This warranty is limited to defects in materials and workmanship and does not cover damage caused by abuse, misuse or unauthorized modifications.
FastHelp-
- Indicator Light 5.
- Speaker 6.
- One-Touch E Button 7.
- Call Cancel, Battery Test and Cellular Network Test Button
- Microphone
- Charging Port
- Belt Clip
- lanyard Slot
Charging the FastHelp
WHEN CHARGING YOUR FASTHELP””: IT TAKES 10 SECONDS FOR THE ulNOICATOR LIGHTuTO
ILLUMINATE
- Plug the end of the USB Charging Cord into the FastHelp™ Charger that plugs into the wall. 0 ~
- Attach the other end of the Cord to the back of your Device as shown. You will feel the magnetic n pull as you align the Round Dots of the Cord to (), v the Round Dots on the Device. Make sure the e a Cord is aligned properly and sits flush to the Device. It will only fit perfectly one way.
- Plug the Charger into a wall outlet.
- Make sure the Battery Indicator Light is on when charging. The light will be Red when charging and Blue when it is fully charged.
IMPORTANT!
The Battery takes up to 2 hours to fully charge. We recommend you perform a
Battery test every two weeks.
Using the FastHelp- for an Emergency
- Press and hold the Red OneTouch E Button until LED lights turn on, about 3 seconds. You will hear “Calling 911, Calling 911”. FastHelpNwill connect you to a 911 operator everywhere cellular service is available.
- Provide your location to the operator when answer the call.
- Explain your emergency to the operator.
How to Test Battery and Cellular Network
- Press and hold Small Silver Button for up to 5 seconds to perform tests.
- Device will provide visual and audible test results. Refer to LED Indicator Light and Audible Messages (chart below) for details. How to Cancel Emergency Call
- Press and hold the Small Silver Button for up to 5 seconds
LED Indicator Light and Audible Messages
Threading the Lanyard on the FastHelp™ Device
While holding the Loop at the top of the Lanyard, thread the provided Wire
through the Loop (see A), then pull through (see B).
Turn the FastHelp™ device over and thread the Wire into the Lanyard Slot at the top center of the device (see C), pull the Wire with the Loop through (see D)
More Information and Getting Support
- Call us at FastHelp· customer Service 1-866-213-7710
- Email us at support@fasthelpusa.com
- Visit our website at www.fasthelpusa.com
- Or write us at: FastHelp
- 7747 Supreme Ave. NW
- North Canton, OH 44720
IMPORTANT SAFETY INFORMATION:
Most 911 centers do not have the capability to identify the ex.ict location of
a cellular call, unless the caller ve<bally provides that information. It is
important 10 immediately identify your location to the 911 operator when
placing an emergency call. Before saying anything else to the operator, find
an address and/or describe any nearby landmarks to help speed assistance. Do
not hang up with the operator until directed to do so. If your call is
disconnected, press the E button again to call bade
Please be aware that 911 emergency services and compatible cellular necwork
services (TDD-LTE, FDD-LTE,GSM850/900/1800/1900 networks) are not available in
all areas and there is no guarantee that you will be able to reach these
services with your device. If you are in an area with insufficient cellular
service, calls cannot be placed.
Even if your local emergency service providefs are contacted, we canno1 guarantee they wil I properly respond. In 1he United States, current FCC Regulations require cellular service providers to pass emergency calls from FastHelp through to 911 emergency centers (See 47 C.F.R. §20.18). Universal Physicians is not responsible in the evem a cellular service provider refuses 10 pass a call on to a 911 emergency centef in violation of FCC regulations. Should FCC regulations change, 911 access through FastHelp may be modified or eliminated. To confirm FastHelp emergency calling is available, users should periodically confirm the FCC regulation requirtng free transmission of 911 calls has not been modified or eliminated.
LIMITS OF LIABILITY:
Univefsal Physicians, LLC and its affiliates assume no responsibility for any
damage or loss resulting from the use of this guide. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, UNDER NO ORCUMSTANCES SHALL UNIVERSAL PHYSICIANS
OR ANY OF ITS AFFILIATES BE RESPONSIBLE FOR ANY SPKIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES HOWEVER CAUSED. THE CONTENTS OF THIS
DOCUMENT ARE PROVIDED ·AS rs·. EXCEPT AS REQUIRED BY LAW OR SPECIFICALLY
STATED IN THIS GUIDE, NO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. ARE MADE IN RllATION TO THE ACCURACY, RELIABILITY, OR
COtHENTS OF THIS GUIDE.
FCC STATEMENT:
This device complies with Part 15 of the F{( Rules. Operation is subjeCT to
the following two
conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, induding inteffefence that may cause undesired operation.
WARN ING: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate lhe equipment.
NOTE:
This equipmem has been tested and found to comply with the limits for a
Class B digital device, pursuant to Par1 15 of 1he FCC Rules. These Omits are
designed ro provide reasonable protection against harmful interference in a
residemial ins1allation. Thisequipmem generates uses and c.an radiate radio
frequency energy and, if not installed and used in accordance with the
instruc1ions, may cause harmful interference to radio communications. However,
there is no guarantee 1ha1 interference will 001 occur in a particular
ins1allation. If rhis equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged 1011y to correct 1he interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- ncrease the separation between the equipment and rec.aver.
- Connect the equipment into an outlet on a circuit different from that to which the rec.etVer is connec1ed.
- Consult the dealer or an experienced radio/TV technician for help.
FCC RADIATION EXPOSURE STATEMENT:
This unit complie5 with guidelines for radiation emission when ii is used
as directed and carried at least 0mm from the body. If the unit is carried
close to your body in a case orholder, the holder should not contain any
metal.
ISED Caution
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
- This device may not cause interference, and
- This device must accept any interference, including interference that may cause undesired operation of the device.
FCCIISED RF Exposure Information and Statement:
The SAR limit of FCC (!SEO) is 1.6 Wlkg averaged over one gram of tissue.
Device types: FH Emergency Device – V1-4G (FCC JD:
2AJG4-FH-V1-4G/IC: 26885-FHV14G) has a/so been tested against this SAR limit.
The highest SAR value reported under this standard during product cerofication
for use when properly wom on the body is 1.44Wlkg. This device was tested for
typical body-wom operations with the back of the device kept 0mm from the
body. To maintain compliance with FCCIISED RF exposure requirements, use
accessories that maintain a 0mm separation distance between the users body
and the back of the device. The use of belt clips, holsters and similar
accessories should not contain metal/ic components in its assembly The use of
accessories that do not satisfy these requirements may not comply with
FCCIISED RF exposure requirements, and should be avoided.