FERMAX F14701 Meet WIT 7 Monitor Installation Guide
- June 6, 2024
- FERMAX
Table of Contents
FERMAX F14701 Meet WIT 7 Monitor
MEET ME MEET APPLICATION for MOBILE.
Code 970139Ib V11_20
This technical document has been edited by FERMAX ELECTRÓNICA for
informational purposes, and the company reserves the right to modify any of
the technical specifications of the products referred to herein at any time
without prior notice. These changes shall be reflected in later editions of
the same document.
INTRODUCTION
The MEET ME APP is the app that allows you receive calls from MEET panels
whenever there is a monitor installed in the house and at least one panel in
the installation.
The MEET installation must be connected to the Internet.
It’s a free APP from Google Play or Apple Store. Check availability of the APP
in your area. Requires mobile phone compatible with Android version 8 or
higher and Apple version 13 or higher.
The USERNAME and PASSWORD details are found on a label on each MEET monitor.
INSTALLATION
Pre-installation notes:
- Verify that the MEET system is installed correctly and makes calls normally.
- PRECAUTIONS: It is advisable to verify the following in the installation:
- Confirm that the router does not have the SIP ALG option and if it does, it is deactivated.
- The operator must not filter SIP packets to port 5060.
- The router or operator firewall must not be enabled.
- There are no other SIP servers or SIP-based services in the installation.
- The upload bandwidth must be at least 3Mb per telephone panel communication.
- MEET devices are upgraded to version 2.0 or higher.
- The MEET device and ROUTER must be on the same network (IP ranges).
- The free user account required by the APP is included on the monitors via a label. This will allow the APP to be connect with the monitor.
- On the monitor we will add the account indicated on the label as an extension, where the call will be diverted.
INSTALLATION STEPS
STEP 1: Monitor label and Panel label.
Find the MEET label on the monitor and the MEET label on the panel.
STEP 2: Downloading and installing the APP.
In Google Play or Apple Store, search and download FERMAX MEET ME. The USERNAME and PASS- WORD can be found in a sticker in each MEET monitor
Important notes:
- The application can be operated without granting contact permission:
- If this permission is not granted, the user will not be able to create SIP contacts in the MEET ME APP and store them in the phone book. You will not be able to list e.g. the plate contact to perform an AutoStart.
- To perform Auto Power Up the user should know and dial the SIP account number of the board, for example 0065478 and press the call icon. See chapter 3.3 Auto switch-on.
In iOS, the user is asked for camera permission by default. Failure to grant this permission does not prevent the proper functioning of the MEET ME PPP.
Run the application and enter the assigned account in all smartphones in the same house.
A prompt is displayed in the upper left corner indicating that the system is registered
STEP 3: MONITOR web server configuration.
- Correctly configure the call forwarding server in the cloud properly on the home monitor. If there is more than one monitor in the house, it would be only programmed on the main one (MONITOR: 0). This setup is in the GENERAL option. View screen 1 .
- Find the monitor label with the account to be used by the monitor.
- Connect to the monitor’s web server.
As the MEET installation must be connected to the Internet in order to have
call divert to the mobile phone, there are some options within “NETWORK
CONFIG.” that must be set up to for it to work properly.
The rest of the options on this screen must already be set up and have the
values that were programmed when the MEET installation was first carried out.
See manuals corresponding to the MEET system on the web.
Select the NETWORK CONFIGURATION option.
- Click and select NETWORK CONFIGURATION and set the following parameters:
- GATEWAY: IP address of the router that has Internet access.
- DNS: DNS on the panel. By default: 8.8.8.8
- Press SAVE
Select the ADVANCED option.
- Click and select ADVANCED and set the following parameters
- In the SIP EXT field select 1.
- In the URL field, enter the USERNAME (0000018) indicated on the monitor label, adding the text indicated on the screen: sip:0000018@sip.fermax.com
- Press SAVE.
STEP 4: PANEL web server configuration.
- Correctly configure the call divert server in the cloud properly on each of the panels.
- Find the label on the plate with the user account on it.
- Connect to the panel’s web server.
As the MEET installation must be connected to the Internet in order to have call forwarding to the mobile phone, there are some options within the screens: GENERAL and NETWORK SETTINGS, which must be set up for proper operation.
The rest of the options on these screens must already be set up and have the values that were programmed when the MEET installation was first carried out. See manuals corresponding to the MEET system on the web.
Select the GENERAL option
- Click and select GENERAL and set the following parameter:
- SIP CALL DIVERT MODE: Select PARALLEL
- Press SAVE
Select the SIP option
- Click and select SIP and set the following parameters:
- SIP SERVER: sip:sip.fermax.com
- DOMAIN: sip.fermax.com
- STUN IP: 0. (This value can be automatically updated).
- STUN PORT: 5060
- H.264: 102
- SIP USER: Username on the panel label.
- PASS SIP: Password from the panel label.
- Press SAVE
Important note: This screen corresponds to a building outdoor panel. 1 Line panel will have its corresponding screen.
Select the NETWORK CONFIGURATION option.
Remember that in the NETWORK CONFIGURATION screen of the panel, in the GATEWAY option, there must be the IP of the router that has Internet access. All other options on this screen must have the values that were programmed when the MEET installation was first carried out. See manuals for the system on the web.
- Click and select NETWORK CONFIGURATION and set the following parameters:
- GATEWAY: IP address of the router that has Internet access.
- DNS: DNS on the panel. By default: 8.8.8.8
- Press SAVE
Important note:
Once the call divert on the panel and monitor have been configured, the
system must have a connection to the server in the cloud. Otherwise, the image
will not be displayed on the home monitors when called from the panel.
USING THE APP
Once registered, upon opening the APP, you will be taken to the main screen.
ICON
GLOSSARY Main screen
- Main Screen.
- To answer/make a call slide (Android) or press the button (iOs).
- To decline/end a call slide (Android) or press the (iOs) button.
Once the call is answered, the conversation is activated in both directions and in hands-free mode. On this screen, it will be possible to adjust the following settings:
-
Pressing this icon, MUTE ON / OFF.
-
Pressing this icon, HEADPHONES / HANDS-FREE.
-
Pressing this icon, DISCONNECT VIDEO PANEL in the direction “panel -> smartphone”. Pressing this icon, OPEN DOOR for the MAIN ACCESS
-
Pressing this icon, OPEN SECOND ACCESS (1).
-
Call log.
-
Pressing this icon displays the ENTIRE record of missed, received and made calls.
-
Missed calls.
-
Incoming calls.
-
Made calls.
-
Pressing this icon displays ONLY the log of missed calls.
-
Contact list.]
-
Press the icon to CREATE CONTACT.
CALL HANDLING
GENERAL
INCOMING CALLS.
Calls can be received with the APP in the background and with the mobile
locked.
Note:
- Push notifications only apply to IOS, while in Android the app opens directly on receipt of the call.
- On the video CALL screen you can open the portal from the app to your visit by pressing the KEY icon. If there is more than one access on your portal and you have activated the AUXILIARY RELAY option in Settings, you can select the desired access to open, either the main or the secondary (auxiliary relay). For more details, see page 6.
MISSED CALLS
For this, MEET ME has a PUSH notification service, which will also inform if
there are missed calls. Clicking on the missed call takes you to the “call
log”. See chapter 3.4 CALL LOG.
ANSWERING A CALL IN iOS WITH MEET ME V1.3
In our new version 1.3 of MEET ME for iOS, following Apple’s guidelines, we
have integrated callkit with the aim of improving both security and user
experience when forwarding calls from your video door phone.
As a MEET ME user on iPhone or iPad you will notice that we have made the
management of the video door phone calls on your mobile or tablet as similar
as possible to any normal phone call, by introducing the following advantages:
Incoming calls are now received through notifications that are seamlessly integrated into the user interface, with native views and with the tune you had configured for the incoming calls. Never miss a call again be-cause you didn’t see or hear the notification.
With phone LOCKED
- You can answer the video door phone calls without unlocking your phone. In this case, after accepting the call in the notification you can establish an audio only communication with your visit, (WARNING, by default in the headset, if you want to be hands free you will have to press the speaker icon). If you want to see the image of your caller and open the door you will need to open the APP MEET ME by pressing the MEET ME icon available in the native view and unlock your phone.
- The calls from the video door phone are received in your mobile phone with the label “MEET ME Audio” under the name of the house you have configured in the MEET Board. The received calls will also be stored in the Recent Calls log of the phone and you can open the APP MEET ME directly from this list or from the Contact view of your home, for example when you want to perform an Auto Power On(See chapter 3.3 AUTO-IGNITION – b) From a contact in the agenda.
We improved integration with the phone’s native modes, such as “Do Not Disturb” and “Silent”, as well bas support for hands-free devices.
With phone UNLOCKED
If the phone was not locked, as it does not require unlocking, after answering
the call notification, the APP MEET ME will open directly with the camera
image and you can communicate with your visitor hands-free and open the door.
AUTO SWITCH-ON (OUTGOING CALLS)
From the main screen
Dial the SIP account number on the panel, for example: 0065478 and press the
call icon.
For example PANEL label:
Username: 0065478
Password: CNM8HI2V
When you click on the image, the icons appear momentarily.
Note:
On the AUTO POWER screen, when the opening option is pressed, the possible
openings will be displayed, if it has an AUXILIARY RELAY. For more details,
see page 6.
Important note:
The plate has a sticker with an associated Fermax SIP account and in order
to perform the AUTO SWITCH-ON, tenants should request an extension from their
property manager or installer.
From a contact from your list
Select the Contact List menu , select the contact and press the call icon.
CALL LOG
The log of missed, incoming and made calls can be accessed by pressing this icon displays the history of all calls.
- Pressing the icon displays the ENTIRE record of missed, received and made calls.
- Missed calls.
- Incoming calls.
- Made calls.
- Pressing this icon displays ONLY the log of missed calls.
- By pressing the icon, the call log is displayed with the possibility of selecting those to be deleted.
CONTACT LIST
It is possible to create contacts so that you can make auto switch-on from panels. The contact list can be accessed by clicking on the icon .
Press the icon to CREATE CONTACT. Add the name of the device you want to call and indicate the SIP address assigned to that device. Then press.
Important note:
When you create a contact, it synchronizes in the cloud. Until the
synchronization is successful, it will not appear in the list. Make sure the
SIP address is correct.
CALL DETAILS
In order to know information about the quality and parameters during the
call, click on the button at the top left of the screen.
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