BenQ WDC30TH InstaShow X Button Instruction Manual
- June 6, 2024
- BenQ
Table of Contents
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Connect the Button’s HDMI and USB jacks to the corresponding ports of a laptop.
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When the Button is successfully connected to the laptop, the LED indicator of the Button will blink green.
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Make sure the Host is properly connected to a power source.
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Press Start pairing to pair the Host to the Button via the web management interface, you will have two minutes to pair with the Button.
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Press the split screen key on the side of the Button for five seconds.The LED indicator of the Button will blink blue for about 10 seconds.The pairing process is ongoing. A “Pairing in progress” message will be shown on the screen.
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The LED indicator of the Button will turn static green when the Host and Button are successfully paired.
• Images are for reference only. Each product features a different serial number.
• The maximum number of Buttons you can pair with one Host is 32. -
You may press Stop pairing anytime to stop the pairing process.
Monitor
Click Monitor to adjust Monitor Output Setting.
Primary Screen output resolution, Secondary output resolution configures
the Host’s output resolution for video broadcast by the Host.When Primary
Screen output resolution , Secondary output resolution mode is set to
Auto the Host will select the output resolution based on the connected
display’s native timing, or you can select an output resolution manually.
Primary Screen Scale, Secondary Screen Scale allows users to adjust the
borders of the Host’s video output so that it properly fits the screen of the
connected display.This setting is mainly intended for users who connect the
Host to a touchscreen display, so that the edges of the video align to the
edges of the display’s screen to ensure the accuracy of touch gestures.To
adjust the Primary Screen Scale, Secondary Screen Scale setting, click the
Adjustment button, then use the toggle buttons to scale the video to fit
the screen.
Dual Screen Cast Setting is a feature to define the output screen among 2
HDMI output (HDMI 1 as Primary and HDMI 2 as Secondary). Default setting is
Duplicate which means Secondary screen has the same output screen of
Primary Screen. In Duplicate mode, 4 users can simultaneously project. In
Extend mode, it can support up to 8 users in Primary and Secondary screen.
Advance Setting
Click Advance Setting to adjust 4 + 4 Way Split, Login Code, Line Out, Security Key Active, BYOD Device, HDCP Auto and Network Standby.
4 + 4 Way Split enables or disables split screen presentations and has the
same function as the split screen button on a Button. See Split screen
presentations on page 31 for more information split screen presentations.
Login Code allows you to set a login password for connections by mobile
devices which will appear on the guide screen. The default setting for this
field is Disable which means that no login password is needed for mobile
devices to connect to the Host.To set a custom login password for mobile
devices, select Custom and then enter the password you want in the field
to the right of the Login Code field.To set an automatically generated
login password select Random.
Line Out is a port that allow user to connect to audio device through
3.5mm audio jack.When Line Out is set to Enable, the HDMI 1 and HDMI 2 will
not output the audio signal.When Line is set to Disable, the audio will be
output according to projected screen and active HDMI port.
Security Key Active is a special feature design for meeting Host to allow
or forbid BYOD device to do their presentation.This feature is used for highly
confidential needed meeting with BenQ designated TX Button to prevent the
wireless presentation being sniffed by malicious hackers. When Security key
Active is set to Active, the meeting host can press Mobile Projection Key at
the RX Host’ I/O Panel to allow all clients(include BYOD mobile devices) join
into presentation via InstaShare and wireless display protocols or only BenQ
TX Buttons.The Mobile Projection Key setting is also reflect to BYOD Device
setting.When Security Key Active is set to Dormant, the Mobile Projection Key
is locked to switch from BYOD to TX Button only.
BYOD Device is linked to Mobile Projection Key at RX Host’s I/O
Panel.When sets to Allow , all the clients(include mobile) can do
projection via InstaShare or other supported wireless display protocols. When
sets to Disable only TX Buttons are allowed to project their screens.
HDCP Auto is a security setting that allows you configure whether or not
HDCP digital copy protection is automatically enabled for the content output
by the Host.The default setting for this field is On , which means that
HDCP copy protection will be automatically enabled by Host for content that
features HDCP copy protection and disabled for content that does not feature
HDCP copy protection.To change the setting so that HDCP copy protection is
always enabled by Host select Off.
Network Standby allows you to set the time of inactivity before the Host
enters network standby mode.
After you configure all the Advance Setting items, press Apply to proceed.
If you want to restart the Host, click Restart and the Host will restart.
If
you want to place the Host in sleep mode, click Sleep.
To wake the Host from sleep mode, press the standby button on the top of the
Host.
Scheduling
You can change the schedule by clicking Scheduling.You can set System
Time and Periodical Restart.
You can select your Time Zone and the NTP Server from which the time
is obtained.
You can check Enable to set Periodical Restart. You can
also set restart time and day.
After you configure all the Scheduling settings, press
Apply to proceed.
Tool
Password Setup
You can change Password by:
- Entering your old password.
- Entering your new password.
- Entering your new password again to confirm your new password.
- Pressing Reset to proceed.
Firmware Upgrade
The Firmware Upgrade sub-menu allows you to check for and execute firmware
upgrades for both the Host and Button.
• Checking for Upgrades (for Host)
Before checking for a new firmware upgrade for your Host, ensure that the Host
is connected via the WAN port to a router with access to the Internet, then
click the New Firmware Check button to check for a firmware upgrade.To
have the Host periodically check for firmware upgrades check the Periodical
Check box.
Periodic checks for upgrades can only occur when the Host is
connected via the WAN port to a router with access to the Internet.
If a new firmware upgrade is available the new firmware version will be listed
in the New Firmware Version field.
- Upgrading the Host’s Firmware
After checking for and confirming the availability of a new firmware upgrade you will be able to upgrade your Host’s Firmware.The product allows you to upgrade the Host’s firmware using either an OTA (Over The Air) upgrade or a direct upgrade from an upgrade file located on your local computer.
To perform an OTA upgrade of the Host’s firmware, click the Firmware Upgrade button in the New Firmware Version field.
To perform an OTA ensure that the Host is connected via the WAN port to a
router with access to the Internet.
When performing any type of upgrade DO NOT do any of the following:
- Power off or press the reset button on the Host or Button.
- Close the browser window of the web management interface.
Failure to follow these warnings will result in firmware upgrade failure and
subsequent product failure.
To perform a direct upgrade from an upgrade file located on your local
computer follow the steps below:
Before executing a direct firmware upgrade, please contact your BenQ regional office for access to the upgrade files.
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Click the Select File button in the Firmware File field.
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Navigate to and select the firmware upgrade file.
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Click the Firmware Upgrade button in the Firmware File field.
When performing any type of upgrade DO NOT do any of the following:
- Power off or press the reset button on the Host or Button.
- Close the browser window of the web management interface.
Failure to follow these warnings will result in firmware upgrade failure and subsequent product failure.
- Upgrading the Button’s Firmware
You can upgrade the Button’s firmware using an upgrade file located on your local computer or directly from your Host via the connection between the Button and Host.
To upgrade the Button’s firmware using an upgrade file located on your local computer follow the steps below:
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Select from a local file in the Firmware File field and then click the S elect File button.
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Navigate to and select the firmware upgrade file.
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Select the Button you want to upgrade and then click the Firmware Upgrade button in the Upgrade selected InstaShow X button field.
When performing any type of upgrade DO NOT do any of the following:
- Power off or press the reset button on the Host or Button.
- Close the browser window of the web management interface.
Failure to follow these warnings will result in firmware upgrade failure and
subsequent product failure.
To upgrade the Button’s firmware directly from your Host follow the steps
below:
-
Select from RX in the Firmware File field.
-
Select the Button you want to upgrade and then click the Firmware Upgrade button in the Upgrade selected InstaShow X button field.
When performing any type of upgrade DO NOT do any of the following:
- Power off or press the reset button on the Host or Button.
- Close the browser window of the web management interface.
Failure to follow these warnings will result in firmware upgrade failure and subsequent product failure.
Configuration Management
Configuration backup files feature the configuration settings for your Host except for the host name, SSID and wireless password settings, and pairing status. In C onfiguration Management, you can choose Import Configuration File, Export Partial Configuration File, Export Complete Configuration File, and Factory Default.
You can import configurations files by:
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Clicking Import File to choose the file to import.
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Navigating to and selecting the configuration file you want to import from your local computer.
You can export a partial configuration backup in the Export Partial Configuration File sub- menu by:
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Clicking Export.
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Navigating to the folder you want to save the backup file to in your local computer and then choosing Save.
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The following set values will not be exported:
| a. | Information: Host Name |
|---|---|
| b. | Wireless Network: SSID setting and password setting |
| c. | Pairing: Pairing Status |
You can export a full configuration backup in the Export Complete Configuration File sub- menu by:
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Clicking Export.
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Navigating to the folder you want to save the backup file to in your local computer and then choosing Save.
The exported configuration file can only be imported by the same Host that exported the file. The configuration file cannot be imported by any other Hosts.
You can have the Host restore to Factory Default by clicking Return to Factory Default Setting.
When the process is confirmed the Host will begin restoring to Factory Default and the LED will quick flash red (flash red twice every second) then restart. After the Host restarts the entire process is complete.
Wi-Fi Traffic Test
The Wi-Fi Traffic Test sub-menu allow you to test the speed of the connection between your Host and the Button.
To test the speed of the connection follow the steps below:
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Select the channel you want to test the speed of in the Option Channel field.
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Click the Settings button to set the channel test.
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Click the Test button. The results of the test will be shown in the main window.
Log Setting
Logs are records of all system activity for your Host, which may be used by
support technicians to track errors or locate bugs. In the Log Setting
menu, download the system log to your local computer by clicking Download To
PC , clear the system log by clicking Clear Log , and view the system
log in the System Log View window.
Legal Announcement
For information about disclaimer or privacy policy, press Legal Announcement to find out more.
Troubleshooting
Category| Problem| Cause|
Solution
---|---|---|---
Your screen| Your screen is not appearing on the display when pressing the
Button| The system is locked.| Web Management > **Advanced Setting >
Screen Lock > Disable**
The Button is connecting to another Host.| The Button should be paired again
with the Host.
Pressing time is not enough.| Press the Present key until the LED indicator
turns from green to blue.
The screen turns blank or flickers when the Host is presenting.| Insufficient
power supply| Make sure the product’s power is properly supplied or connected.
The screen lags seriously and the audio breaks up sometimes.| Insufficient
power supply for the Button. An laptop with USB 2.0 port may be used as the
power supply for the Button.| Make sure you use USB 3.0 as the power supply
for the Button.
- If the USB 2.0 port is the only option for the power supply for the
Button, try to reduce the power consumption of the Button by changing Picture Quality Mode to Low Power in the web management.
Wi-Fi interference or signal attenuation|
- Make sure the transmission distance is within 15M and with no obstacles.
- Restart the Host in order to rescan theWi-Fi 5G channel.
- Log in Web Management > Wireless Network > **Wi-Fi Radio Setup > toggle the Rescan** button.
Category| Problem| Cause|
Solution
---|---|---|---
Your screen| The message, “NOHDMISIGNAL”, from the Host is shown on the
display when the Button is presenting, or your screen is blank gray.| The HDMI
connection between your laptop and the Button is loose.| Reconnect the HDMI
cableof the Button.
Your laptop cannot detect the second monitor.| · Reconnect the USB cable of
the Button.
· Reboot your laptop.
Your screen is shown, but your audio is not playing on the audio system of the
meeting room .| The audio signal on your laptop is muted.| Right click on
the speaker icon and switch off the mute.
The audio output of the laptop hasn’t been set to the second screen (BenQ
InstaShow’ X) from the EDID of the Button.| Change the default audio output to
the second screen (BenQ InstaShow’ X) on the laptop.
The Button| Your content is removed from the display and the LED indicator of
your Button is blinking red.| The wireless connection is lost between the
Button and Host.| 1. The Host will restore the Wi-Fi connection
automatically.
2. If this fails, the LED indicator of your Button starts blinking red.
3. Unplug the Button from your laptop and try again.
Wi-Fi interference or signal attenuation| Make sure the transmission distance
is within 15M and with no obstacles.
The LED indicator of the Button is blinking red when the power is on.| The
Host has not been turned on.| Make sure the Host isturned on.
The Host has not paired with a Button.| TheHostshouldpairwith the Button
again.
Wi-Fi interference or signal attenuation| Make sure the transmission distance
is within 15M and with no obstacles.
The LED indicator of the Button is always off.| There is no power supply.|
Check the USB port of your laptop. If the port fails to function, try other
USB ports.
The Button| The Button automatically restarts sometimes.| Insufficient power
supply.| ·Make sure you use USB 3.0 as the power supply for the Button.
· If the USB 2.0 port is the only option for the power supply for the
Button, try to reduce the power consumption of the Button bychanging Picture
Quality Mode to Low Power in Web Management.
---|---|---|---
The LED indicator on the Button remains static red even after it has been
powered on for 30seconds.| The Button has not been properly powered off during
the resettingprocess| Reset the Button.
The pairing function cannot be executed via the MODE key while the Button
is powered on and the LED starts flashing red.
The Host| Nothing is shown on the display at all.| The display is switched
off.| Switch on the display.
The wrong input is selected.| Select the correct input.
The display cable is not connected properly.| Insert the HDMI cable between
the Host and the display device again.
The display fai ls to show the Host’s output resolution at 1080pin”Guide
Screen” or “Idle Screen”.| Replace the display with a new one that supports
output resolution at 1080p.
The Host is in NetworkStandbyMode when network standby function is enabled.|
Press the Present key of the
Button to start the presentation.
The Host| Nothing is shown on the display at all.| The Host is powered off.|
Briefly press the standby button on the Host.
Insufficient power supply| Change power supply of Host to a poweradapter.
EDID| After connecting the Button to your laptop, the second screen
(InstaShowim X) cannot be detected.| The HDMI connection between your laptop
and the Button is loose.| Reconnect the HDMI cable of the Button.
---|---|---|---
Laptop problem| Reboot your laptop.
The Button is shutdown.| Reconnect the USB cable of the Button.
Pairing| The message, “Pairing failed”, from the Host is shown on the display
when the Host is pairing with the Button.| 1. Error: 004
2. The Host has reached the maximum number of pairing.| Log into the web
management, then select Pairing Status > **Delete
** Delete unnecessary pairings.
Wi-Fi interference or signal attenuation| Make sure the transmission distance
is within 15M and with no obstacles.
The Button has not entered the pairing mode in time.| When the Host enters
pairing mode, the Button should also enter pairing mode within two minutes.
Windows Software| When presenting a video file via Gom Media Player, the full-
screen image is cut into upper and lower halves.| Media player| Use other
media players to play video files, such as Windows Media Player.
Web management| Cannot Log in| Forget the account and password.| 1. Reset the
Host.
2. The default log in account: admin
3. The default login password: 0000.You may be required to change the
password at the first access to web management or after a firmware upgrade.
Laptop cannot connect the SSID with the correct password by Wi-Fi.| Laptop Wi-
Fi module cannot support 802.11 AC.| Laptop can connect to the Host with an
Ethernet cable instead of Wi-Fi connection.
Class B: (Section 15.105)
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules.These limits are
designed to provide reasonable protection against harmful nterference in a
residential installation.This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
nstallation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
(Section 15.21)
CAUTION: Any changes or modifications not expressly approved by the grantee of
this device could void the user’s authority to operate the equipment.
RF Exposure Information (SAR)
This device meets the government’s requirements for exposure to radio
waves.This device is designed and manufactured not to exceed the emission
limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission of the U.S. Government.
The exposure standard employs a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.Tests for
SAR are conducted using standard operating positions accepted by the FCC with
the EUT transmitting at the specified power level in different channels.
The FCC has granted an Equipment Authorization for this device with all
reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this device is on file with the FCC and can be
found under the Display Grant section of www.fcc.gov/eot/ea/fccid after
searching on FCC ID: JVPWDC30TH, JVPWDC30THS
Canada, Innovation, Science and Economic Development Canada (ISED)
Notices
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
Indoor use
This device is for indoor use only when operated in the frequency band 5150
~5250 MHz
This equipment must be installed and operated in accordance with provided
instructions and the antenna(s) used for this transmitter must be installed to
provide a separation distance of at least 20 cm from all persons and must not
be co-located or operating in conjunction with any other antenna or
transmitter. End-users and installers must be provide with antenna
installation instructions and transmitter operating conditions for satisfying
RF exposure compliance.
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All rights reserved. Rights of modification reserved.
P/N: xx.xxxxx.001
References
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