Z GRILLS Wood Pellet Smoker Grill 700E-XL

: June 7, 2024
: Z GRILLS

Table of Contents

Wood Pellet Smoker Grill 700E-XL
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Wood Pellet Smoker Grill 700E-XL

Z Grills 700E-XL Wood Pellet Smoker Grill
Owner Manual
www.zgrills.com.au
This owner manual edition is for Z Grills 700E-XL models manufactured in October 2020

IMPORTANT SAFETY INFORMATION
DANGER!
· FLAMMABLE LIQUIDS: Never use or store flammable liquids near the grill, or use flammable liquids to light the grill.
· OUTDOOR USE ONLY: Do not operate the grill indoors or in enclosed spaces as carbon-monoxide poisoning may occur.
DANGER!
· HIGH VOLTAGE ELECTRICITY: Plug the grill into an earthed AC power outlet with safety switch fitted in the house power box.
· DISCONNECT POWER: Always disconnect the power supply (unplug) before completing servicing of the grill.
WARNING!
· FOLLOW INSTRUCTIONS: Assemble and use this grill ONLY in accordance with the instructions in this manual.
WARNING!
· SAFE DISTANCE: During operation keep the grill a MINIMUM of 1m overhead clearance and 0.3m side/rear clearance from any wall or combustible material.
· HOT SURFACES: This grill will be extremely hot during operation and for some time after turning off. Take care to avoid burns.
· CHILDREN: Never leave the grill unattended when young children are present.
CAUTION!
· PELLET STORAGE: Always store wood pellets in a dry location, away from heat or ignition sources.
· CLEANING: Keep the grill clean in line with the instructions in this manual. A dirty grill can result in dangerous grease fires.
2

Contents

1. Operating Guidelines

4

2. Quick Reference Guide

5

3. Technical Specifications

6

4. Food Minimum Cooked Temperatures

6

5. Cleaning the Grill

7

6. Controller Operation

8

7. Error Codes

8

8. Main Grill Components

9

9. Unpacking & Assembly Instructions

10

10. Wiring Diagram

15

11. Spare Parts List

15

12. Initial Startup Instructions

16

13. New Grill Burn In

16

14. Normal Operation

17

15. Manual Operation (Not Using Ignition Rod)

18

16. Troubleshooting

19

17. Grill Repair Instructions

22

18. Limited Product Warranty

23

3

Document Date: 11-09-2020

1. Operating Guidelines
· For convenient and safe assembly, have two people complete the assembly. · DO NOT use the grill in any enclosed area, it is for outdoor use only. · DO NOT use your grill outside on rainy days, it must not get wet. · DO NOT store or use combustible materials or liquids near the grill. · DO NOT move your grill while operating or while it is hot. Wait until the grill is
completely cold. · DO NOT place heavy objects on top of the hopper lid as it could tip over. · Keep children away while the grill is in use. · Parts of your grill will become very hot so take care as serious burns could
result. · Always keep the pellet hopper dry. The wood pellets will expand, break apart
and even jam the auger feed system if they get wet or are exposed to high humidity. Store pellets in air tight containers and only pour as much as required for your cooking into the hopper. · Maintain a safe distance between your grill and any combustible materials. · If a grease fire occurs, turn the controller OFF and leave the lid CLOSED until the fire is extinguished. DO NOT unplug the power cord. DO NOT throw water on the fire. DO NOT try to smother the fire. · Clean and maintain your grill after each use. · Only use wood pellets which are made specifically for pellet grills and no larger than 6mm in diameter and 20mm long. · Use heat-resistant gloves when operating this grill. · Cover the grease tray with heavy-duty aluminium foil before use to make it easier to clean. Replace the foil regularly and clean any grease in the drain to reduce the chance of a grease fire. · Make sure the power cord is disconnected before performing any service or maintenance. · Never put water into the pellet hopper or fire-pot. · Never add pellets into the fire-pot whilst the grill is operating. If the hopper runs out of pellets, let the grill cool down and repeat INITIAL STARTUP INSTRUCTIONS (see section 12). · Take care when pushing the grill around as it can tip over when pushed on uneven ground, especially if the hopper is full of pellets. · Lock the rear wheels if on sloping or uneven surfaces.
4

2. Quick Reference Guide
INITIAL STARTUP PROCEDURE
· The Initial Startup Procedure must be completed before first use and each time after the grill runs out of wood pellets. See section 12 for details.
NEW GRILL BURN IN
· It is important to complete a 45 minute HIGH temperature BURN IN before cooking any food on a new Z Grill. See section 13 for details.
NORMAL STARTUP PROCEDURE
· Open the grill lid, turn the power ON and set the controller to Smoke. · Keep the lid OPEN until smoke clears and the “roaring” fire sound is heard. · Turn the Temperature Dial to the desired setting. · Wait 10 minutes, or until the temperature is reached before putting food in.
NORMAL SHUTDOWN PROCEDURE
· After cooking, always turn the Temperature Dial to Shut Down and let the grill run until the fan turns off (do not disconnect the power until fan is off).
· If cooking on 190oC or higher, turn to Smoke setting for 10 minutes before turning to Shut Down.
GREASE FIRE
· Turn the grill OFF and leave the grill Lid CLOSED until the fire is out. · Do NOT apply water or try to smother the flames. · Clean the grill regularly to avoid grease fires.
ERRORS
· Never turn the grill straight back on after any error is displayed. · Open the grill lid, unplug from power and then complete troubleshooting
diagnosis in section 16.
5

3. Technical Specifications
Grill Model ZPG-700E (V4) also called 700E-XL Bottom Grill Rack 488 x 660 mm (0.322m2)
Top Grill Rack 345 x 660 mm (0.228m2) Total Grilling Area 0.55 m2 (850 square inches)
Power Supply 240VAC 50Hz Max Power Usage 250W Normal Power Usage 25 ~ 50W after 5 min startup period
Hopper Capacity 10 kg Assembled Dimensions 1230 wide x 570 deep x 1300 mm tall
4. Food Minimum Temperature Chart
· When cooking meat and fish use food probes to monitor the internal temperature. · Minimum temperatures must be reached to kill bacteria ensuring the meat is safe to eat.
It can also indicate how well cooked it is.
· Below chart is provided as a reference only. · Check online for more detailed temperature values for the specific food you are cooking.

Minimum Safe Internal Temperatures

Beef & Veal (Whole cuts)

63oC

Lamb (Whole cuts)

63oC

Pork (Whole cuts)

63oC

Minced Beef

72oC

Sausages

74oC

Fish

63oC

Poultry

74oC

6

5. Cleaning the Grill
Clean the Grill after each use, as accumulation of grease, ash and soot can increase the risk of a grease fire and result in inefficient operation.
Grease Tray, Drain & Bucket
· Remove foil from the grease tray and wipe off any surface grease. · Clean out the the V-shaped drain and spout to the grease bucket. This is easiest to do
while the grill is still warm (but not hot). Be careful!
· Dispose of any grease in the grease bucket and wash clean with warm soapy water.
Grilling Racks
· Use a Koala Claw wood scraper or other gentle material to scrape off any large chunks. · Do NOT use a stainless steel wire brush as it can damage the ceramic coating. · Using a wet cloth while the grill racks are still hot can remove the majority of the grease
(use tongs or wear gloves).
· Do NOT use acidic or strong chemical cleaners as they may damage the grill rack ceramic
coating.
Fire-pot and Chimney
· Ash in the fire-pot and the base of the grill drum can be vacuumed out. Only vacuum
when the grill is cold, switched OFF and unplugged from power supply.
· Once every 50+ hours of use, remove the chimney cap and clean off any soot with old
toothbrush and wipe clean with BBQ wipes.
Grill Surfaces
· Wipe down the inside and outside of the grill with BBQ cleaning wipes, or warm soapy
water and moist (not too wet) cloth.
· Cover the grill with the protective cover when not in use if stored outdoors. The grill must
not be exposed to rain.
· Gently clean the temperature sensor inside the grill periodically to ensure accurate
temperature readings.
Food Temperature Probes
· Food probes must be scrubbed thoroughly after each use with hot soapy water to avoid
food contamination.
· Do not immerse the entire probe or cable in water.
Wood Pellets
· Wood pellets can absorb moisture if sitting for an extended period of time in the hopper.
They may not burn properly and, if very moist, can even cause the auger to become blocked.
· Always store wood pellets in an air tight bag or container. · Scoop out wood pellets in the hopper and run the grill until all pellets are depleted if not
planning to use the grill for several weeks.
7

6. Controller Operation
The controller monitors the temperature sensor inside the grill and turns on/off the auger motor and sets the fire-pot fan speed.
It can take some time for temperatures to stabilise at the desired setting. Avoid frequently adjusting the temperature or opening the grill lid.
The grill internal temperature and two food temperature probes can be monitored on the controller display.
Controller Dial Settings
· Shut Down: Safe shutdown after operation. · Smoke: Low temperature operation with maximum amount of
smoke. Smoke will appear in cycles. The operating temperature will swing between ~75 to 90oC.
· 82 ~ 232oC: Target temperature settings. · Each temperature setting is shown in Celsius / Farenheit
FOOD PROBE TEMP Button
· Default display is the current internal grill temperature · Press the FOOD PROBE TEMP button to cycle through:
Grill Temperature Probe 1 Probe 2
7. Error Codes
Error codes will be displayed on the controller LCD screen. All operation will cease when there is an Error, so the problem must be solved before the grill can operate normally again. Check section 16 Troubleshooting for more detailed information.
Er1 = Temperature Sensor Failure
· Check to ensure the temperature sensor cable plug is properly connected. · Check sensor cable connection on the controller board.
Er2 = Controller System Error
· Reset the controller by following these steps: · Switch the grill OFF and turn to Shut Down position. · Switch grill back ON and then turn to SMOKE to start normal operation
· Error will display if Dial is already turned to a temperature when switching on.
LEr = Low Temperature Error. Grill internal temperature below 65oC for 20min
· Grill may have run out of pellets (if mid cook) or the ignition rod is not operating.
HEr = High Temperature Error. Grill internal temperature above 287oC
· Turn to Shut Down position and switch the Grill OFF · Open the grill lid then switch the grill back ON and turn to Smoke position · Wait until the controller display has dropped below 90oC, then close the grill lid and turn
to the desired temperature.
· High temperature error can also occur in hot weather when the grill in the direct sun.
Open the grill lid and move it into the shade to reduce the temperature.
8

8. Main Grill Components

1 Hopper Bottom Assembly 2 Hopper Feed Chute 3 Grill Lid 4 Grill Lid Handle 5 Fire-pot 6 Grill Temperature Sensor 7 Thermal Insulating Liner 8 Grill Drum 9 Chimney Cap

10 Chimney Stack 11 Chimney Gasket 12 Grease Bucket 13 Grill Base 14 Heat Baffle 15 Grease Tray 16 Main Grilling Rack 17 Top Grilling Rack 18 Hopper Handle

2

3

1 18
17
16 15

4 5

6

8

14

7 9
10
11
12 13

9

9. Unpacking & Assembly Instructions
The boxes and some of the components are heavy. Two people are required to safely complete the assembly process.
Unpacking
· Do not place painted metal components directly on bricks or concrete as it may scratch
the paint. Lay down a sheet of cardboard to sit them on.
· It is recommended to unpack all components and lay them out before beginning
assembly.
Assembly Process
· Follow the step by step assembly instructions on the following pages. · Wear gloves when handling the grease tray as it has a light layer of oil to prevent rusting.
Tools and Fasteners
· All the required fasteners (nuts and bolts) and tools are provided together with the grill in
the shrink-wrapped package. Note the number code beside each component as it is referred to in the assembly instructions.
· If using your own electric screwdriver, use a low speed, low torque setting to avoid
damaging screw threads or heads. Always start the thread by hand before using the electric screwdriver.
· Note there is 1 extra #52 screw

52 53
59

55 54 20

58

57

18

60

63

10

STEP 1 – WHEELS

STEP 5 – FRONT BRACE

Two holes

52

towards the front

Rear Wheels with Lock
STEP 2 – DOOR MAGNETS
Screws are already attached to the base

STEP 6 – HOPPER ASSEMBLY

If the magnets lock into place, pinch the sides so the “wings” pop out.

STEP 3 – SIDE PANELS

63

60 52

STEP 4 – REAR PANEL

Handle screws already on

52

hopper, not in toolkit

TIP:
Cover the opening of the hopper with a piece of cardboard to prevent the kep nuts from accidentally falling into the auger.
If they do fall in, remove with a magnetic screwdriver.

11

STEP 7 – DRUM & BASE ASSEMBLY
TIPS:
1. Lock the rear wheels so the base doesn’t move around.
2. Make sure the base is on a flat surface.
3. Use two people to lift the drum up onto the base.
4. Align the base holes with the threaded holes in the drum.
5. Do NOT fully tighten all screws until doors are in place and level.
STEP 8 – HOPPER & DRUM
Connect Cable

52
Tuck cable down between the grill drum and hopper

Inside Drum
Bolts and washers are attached to the hopper,
not in tool kit.
TIPS:
1. Connect the temperature sensor cable BEFORE fully pushing the hopper into the grill. 2. The hopper is heavy so get assistance from a 2nd person when sliding into the grill drum
and attaching the bolts. Ensure the rear wheels are locked. 3. Finger tighten all 4 bolts evenly before tightening with the spanner. Do not over-tighten! 4. Neatly bundle the cable using the twist tie wire from the power cable. Slide the cable
bundle down between the hopper and drum.
12

STEP 9 – HOPPER LID HANDLE

58

20

57

TIP:
Cover the opening of the hopper with a piece of cardboard to prevent the kep nuts accidentally falling into the auger.

STEP 10 – GRILL LID HANDLE
53 54 STEP 12 – CHIMNEY

STEP 11 – DOOR HANDLES

Fibre Gasket

Left & right doors

54 53

55

STEP 13 – COMPARTMENT DOORS

54 53
Pull spring pin down, fit door into the cabinet then release to lock into position

TIP:
If the doors are not level with each other, or not sitting flat, loosen the cabinet back and side panel screws, align the doors then tighten up all screws. Ensure the wheels are sitting on a level, smooth surface.
13

STEP 14 – HEAT BAFFLE
TIPS:
1. Gently tap the heat baffle in and out of the slots. Using force will make it more difficult to remove.
2. Only remove the heat baffle once the grill has completely cooled down.

INSERT

REMOVE

STEP 15 – GREASE TRAY
TIPS:
1. Cover grease tray with heavy duty aluminium foil for easy cleaning.
2. Clean regularly to avoid grease fires.

STEP 16 – GRILL RACKS

STEP 17 – GREASE BUCKET

TIP:
Regularly clean grease bucket with warm soapy water, or line with foil.
14

10. Wiring Diagram
Electrical Connections
MOT
FAN HOT

Component
TEMPERATURE SENSOR
AUGER MOTOR & COOLING FAN (25 WATT)
FIRE POT FAN (25 WATT)
IGNITION ROD (200 WATT)
240V AC 50Hz RATED INPUT

11. Spare Parts List
If a component is damaged, lost or just worn out through normal use, spares are available. Please refer to the chart below for most common spare components. Contact support@zgrills.com.au to order spare parts.

Component Description
Grill Temperature Sensor Controller Board Fire-pot Fan Ignition Rod Auger Auger Motor Heat Baffle Grease Tray Hopper & Auger Assembly Top Grill Rack Main Grill Rack

Part Name
ZG-700-TSENSOR ZG-CONT ZG-FPFAN ZG-IROD ZG-700-AUGER ZG-AMOTOR ZG-700-HBAFF ZG-700-GTRAY ZG-700-HA-ASS ZG-700-TGRACK ZG-700-MGRACK

15

12. Initial Startup Instructions
Follow the initial startup process before first use, and each time after the grill runs out of wood pellets.
1. Remove grill racks, grease tray and heat baffle from the grill. 2. Open the pellet hopper lid and check to ensure there are no foreign objects in the hopper
or auger. Open the grill lid as well. 3. With the power switch in the OFF position, plug in the power cord to 240V grounded 10
Amp power supply. 4. With the controller dial in the shut down position, switch the grill ON and then turn the
temperature dial to the SMOKE position. 5. Check the following:
Confirm the auger is rotating (turns very very slowly and will stop/start intermittently) Hold you hand above the fire-pot to confirm air flow Carefully feel if heat is blowing off the ignition rod, it may even turn dull red colour.
DO NOT TOUCH THE IGNITION ROD – IT WILL CAUSE SERIOUS BURNS 6. Pour some wood pellets into the hopper (Up to the guard plate level is sufficient) 7. Turn the controller dial to HIGH to speed up the priming of pellets from the hopper through
to the fire-pot. This will take 7-8 minutes. If LEr is displayed, just turn to Shut Down and then back to SMOKE (make sure the grill lid is open). 8. As soon as pellets begin to drop into the fire-pot, turn the dial to Shut Down then immediately back to SMOKE and wait until the pellets ignite and come to full flame. 9. Place the heat baffle, grease tray and grill racks back into the grill. The grill is now ready to complete the New Grill Burn-In (first time use), or normal cooking.
13. New Grill Burn-In
This process runs the grill at the highest temperature setting (burning wood pellets for heat) to burn off any surface oils on the metal components and clear and remaining odour from the paint. This must be completed before cooking any food. The smoke will have an oily odour, so avoid breathing in the smoke or completing the Burn-In near an open window.
1. If you have just completed the Initial Startup Process, the unit should be running on the
Smoke setting with the heat baffle, grease tray (no foil) and grill racks all placed inside. Proceed to step 3. 2. If OFF, turn ON, open the grill lid and turn to Smoke. Once lots of smoke appears, then begins to clear and you hear the roaring sound of the fire, proceed to step 3. 3. Close the grill lid and turn the dial to 232oC. 4. Run on 232oC for 45 minutes, the grill should reach 232oC after about 15 min. 5. After 45 minutes, turn the dial to Smoke and run for another 10 minutes. If you accidentally turn to Shut Down, just immediately turn to Smoke. 6. After at least 10 minutes, turn the dial to Shut Down and let the grill cool down and turn itself OFF which will take about 10 minutes. 7. Wipe down the grill racks with a moist cloth and cover the grease tray with foil before cooking.
16

14. Normal Operation
How Many Pellets to Pour into the Hopper?
1. The grill only uses as many pellets from the hopper as required to maintain the desired temperature and so WILL NOT use ALL the pellets during each use.
2. Don’t fill the hopper up fully each time it gets low. Instead, add slightly more than is likely to be required for the planned cooking time. Low temperature cooking uses 0.3 ~ 0.5kg per hour. High temperature cooking can use up to 1kg per hour.
3. Leaving pellets sitting for a long time (weeks) in the hopper can result in poor burning results as the pellets can absorb moisture. Very moist pellets can even clog up the auger. It is best to keep the pellets in an air-tight bag or container. Only add as many as required for each cook.
4. The first few times using the grill, check the pellets periodically throughout the cook to ensure there are enough and to get a feel for the usage rate.
5. If not planning to use the grill for several weeks or longer, scoop out most of the pellets with a plastic cup/scoop and vacuum out the remainder. Start the grill and run High until all remaining pellets in the hopper are used up. The Grill will automatically turn OFF with LEr (low temperature error) once the pellets run out. This is normal and won’t harm the grill.
6. If the hopper is totally empty, follow the Initial Startup Instructions to feed pellets through the auger tube into the fire-pot. As soon as pellets drop into the fire-pot, turn the controller dial to Shut Down then SMOKE to startup as normal.
Startup Procedure
1. With the controller dial on Shut Down, switch the power ON.
2. Open the grill lid and turn the dial to Smoke.
3. Once a big release of smoke begins to subside and the “roaring” sound of the fire can be heard (after 5-7 minutes), close the grill lid and turn to the desired temperature setting.
4. Wait for the grill to reach the target temperature before placing in food.
5. Avoid opening the grill lid too frequently as temperature will be lost.
6. The grill will gradually reach the desired setting. Don’t worry if the temperature swings above/below the desired setting as this is normal operation.
Shutdown Procedure
1. If set to 190oC or above, first turn to Smoke setting for 10min, then:
2. Turn the controller dial to Shut Down
The auger will stop turning and no more pellets will be delivered to the fire- pot.
The fan will run for ~10 minutes until all pellets in the fire-pot burn to ash.
3. Once the fan has stopped, turn the power switch OFF and disconnect the power.
4. During operation if power is accidentally turned OFF, or if there is a power outage:
Power immediately comes back on: Turn the dial to Shut Down, then to the desired temperature setting to continue normal operation.
No power for more than 30 seconds: Open the grill lid, switch the grill back ON and turn the dial to Smoke. Once there is smoke or it is clear that fire is burning, turn the dial to SHUT DOWN (if turning off), or turn to the desired temperature setting (if still cooking).
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Changing from High to Low Temperature Setting
1. If the Grill has been operating at a high temperature and is then set to a lower temperature, the grill will take a long time to cool down as fire in the fire-pot will keep producing heat.
2. Open the lid to release heat until the temperature drops close to the target temperature, then shut the lid and continue cooking.
Temperature Cycling
1. Pellets are delivered to the fire-pot by the auger when the temperature is below the temperature setting.
2. Once the new pellets ignite, the temperature will rise and can initially exceed the temperature setting.
3. The temperature can swing as much as 20oC either side of the setting, especially during the first hour of operation, after any temperature setting changes, or if the lid is opened for several minutes. This is normal.
4. Because the heat is indirect this temperature cycling will not adversely effect the cooking of food.
5. The grill temperature is measured at the left side of the grill toward the top of the grill drum, and so temperatures on the main grill rack may be 10-15oC lower.
15. Manual Operation (Not Using Ignition Rod)
If there is a problem with the operation of the ignition rod, please order a replacement by contacting the Z Grills Australia team at www.zgrills.com.au. Before ordering a replacement ignition rod, make sure the problem isn’t just an ash filled fire-pot!
It is possible to manually operate the grill without using the ignition rod, as outlined below:
1. Switch the Grill OFF and disconnect from power supply. 2. Remove the hopper bottom cover to access the wiring. Unplug the ignition rod (plug
labelled HOT). Refer to section 12 Wiring Diagram for more information. 3. Replace the hopper bottom cover and connect power supply. 4. Place wood pellets in the hopper and remove the grill racks, grease pan and heat baffle. 5. Pour 1/2 cup of wood pellets into the fire-pot. Do NOT add too many pellets! 6. Place a fire-lighter cube into the fire-pot or squirt a small amount of firelighting gel onto
the pellets. DO NOT use alcohol, petrol or any other flammable liquids. Never add any firelighting gel to an already lit fire. 7. Carefully light the pellets with a long match or long reach fire lighter. 8. Once there is fire in the fire-pot, turn the Grill ON and turn to the desired temperature setting. The grill will still go through the normal startup and drop lots of pellets, so expect to see a lot of smoke during startup. 9. Carefully replace the heat baffle, grease tray and grilling racks. 10. Wait for the smoke to clear before closing the lid.
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16. Troubleshooting
If you have access to the internet, visit zgrills.com.au/help or scan the QR code for the latest troubleshooting guides and videos.

Problem

Reason

Investigation/Solution

NO POWER Grill not turning on.

Controller display not showing any numbers.

BLOWN FUSE

No fan or auger operating noises.

WIRING NOT CONNECTED

CONTROLLER FAILURE

NO PELLETS

AUGER MOTOR FAILURE

LEr Error

or No smoke or fire

IGNITION ROD FAILURE

MOIST PELLETS TOO MUCH ASH

· Check power supply to the grill. Power requirement is standard residential 10Amp 240V AC.
· If using a portable power supply, ensure minimum 400Watt power supply (240V AC).
· Pull out the fuse and check to see if blown. If it is blown DO NOT just replace with new one, as that will blow too.
· Check the auger motor and fan for any discolouration or heat damage. If they look ok the problem is most likely the ignition rod.
· Contact Z Grills customer service to get replacement ignition rod.
· Check to ensure that all wiring plugs are tightly connected.
· If the power supply is confirmed, fuse is not blown and the controller LCD display is not lighting up, the controller may be faulty and need to be replaced.
· Contact Z Grills customer service to get a replacement controller.
· Check to ensure there are pellets in the hopper. · Ensure Initial Startup procedure has been completed.
· Remove all pellets from the hopper (use vacuum to clean thoroughly) so the auger can be clearly seen.
· Turn the grill ON and turn the dial to Smoke setting and check to see if auger is rotating. It turns very slow and comes on and off.
· If auger is not rotating after several minutes, it may be a faulty auger motor or controller.
· Check to see if any discolouration to the auger motor which would indicate failure.
· Contact Z Grills Australia customer support for replacement parts.
· With the Grease Tray and Heat Baffle removed, turn the Dial to Smoke setting so pellets are fed into the fire-pot.
· Watch for signs of smoke and the ignition rod to turn a dull red colour.
· If no smoke appears the Ignition Rod may have failed. · Contact Z Grills Australia customer support for a replacement part.
· Moist pellets will not burn well and the fire can go out. · This will be apparent if lots of unburnt pellets are in the fire-pot. · Clean out all existing pellets and replace with clean, dry pellets and
try running the grill again.
· Clean out the ash from the fire-pot and refer to section 5 Cleaning Instructions.

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Problem

Reason

Investigation/Solution

HEr High Temperature Error on Controller Display

OPERATING WITH GRILL LID OPEN FOR TOO LONG CAUSING FIRE POT TO BE TOO FULL OF PELLETS

If the grill is operated with the lid open for an extended period of time the set temperature will not be reached and too many pellets may be delivered into the fire-pot.
Once the lid is shut the temperature can shoot up to very high levels (too many pellets burning) causing a high temperature error.
· Switch the grill OFF and turn the Controller Dial to Shut Down. · Immediately turn the power switch back ON, open the lid and set
to Smoke.
· Wait until the “roaring” sound is heard, close the lid and set to the desired temperature.
· Avoid opening the lid for longer than required to manage your cooking.

LOOSE TEMPERATURE SENSOR CONNECTION
Or
FAULTY GRILL TEMPERATURE SENSOR

If the HEr error is happening when the grill is NOT very hot it may be a loose temperature sensor connection or faulty temperature sensor.
· Check the sensor plug located between the grill drum and hopper. · Check the sensor connection into the back of the controller (with
the grill power unplugged)
· If still getting HEr contact Z Grills customer support for a replacement temperature sensor.

DIRTY TEMP SENSOR

· Clean the Grill Temperature Sensor to ensure accurate temperature readings.

Incorrect Grill Temperature

FAULTY CONTROLLER
or
FAULTY TEMPERATURE SENSOR

· If the temperature is consistently different to the setting on the temperature dial the controller may be faulty. Compare the grill probe temperature to a food probe (plugged into the controller) located next to the grill temperature sensor. If the grill temperature is consistently showing a higher/lower temperature (Eg. always 20oC higher) it is most likely a faulty temperature sensor.
· It is normal for the Grill Temperature to cycle above and below the setting by as much as 20oC, especially during the initial heat up phase.

TOO MUCH ASH

· Accumulated ash around the ignition rod can prevent or delay ignition of the wood pellets results in high temperatures when they finally ignite.
· Vacuum out the fire-pot after each 5+ kg of pellet usage.

WEATHER TOO HOT

· During hot, sunny weather the grill may exceed the temperature setting. Place the grill in a shaded area.
· Open the lid to allow the temperature to drop to the set temperature level, then close the lid.

LID OPEN TOO MUCH

· Avoid opening the lid too often or for too long as this will cause larger temperature swings. The controller will read lower temperatures (particularly when on higher temperature settings) than the setting and deliver too many pellets.

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Problem

Reason

Investigation/Solution

Temperature rises too high (above temperature setting) in first 15-20 minutes of operation

LID CLOSED TOO SOON AFTER STARTUP.

· After turning to Smoke for startup, don’t shut the lid until lots of smoke is released and the fire has burnt for a few minutes.
· Shutting the lid too early results in the large initial quantity of pellets releasing lots of heat which easily overshoots lower temperature settings.
· Leave the lid open for up to 10min (especially in hot weather) during startup if temperature overshoots after closing the lid.
· Note that leaving the lid open for too long (>10min) will also cause issues as the the controller will continue to dump more and more pellets to try and achieve the target temperature.

Excessive or discoloured smoke

or
Grill not able to reach desired temperature

MOIST PELLETS

· Empty the hopper of wood pellets. · Run the grill at 232oC to push out remaining pellets in the augur
tube.
· Turn the controller dial to Shut Down. · Once cooled down, vacuum out the hopper and fire-pot. · Pour in dry pellets (only as many as required for cooking) and
then follow the Initial Startup Instructions.

Noisey Auger

LONG PELLETS

· Occasional clunking and squeaking sounds are normal and are due to the auger breaking through longer pellets.
· Try using shorter pellets.

WOOD DUST in AUGER TUBE and HOPPER

Lots of smoke

or

appearing from the HIGH TEMP OPERATION Pellets in Hopper. WITH LID OFTEN OPEN

or

Tiny amounts of

HIGH TEMP OPERATION IN WINDY CONDITIONS

smoke may appear or

in windy conditions DIRECTLY TURNING

which is normal. FROM HIGH

TEMPERATURE TO SHUT

DOWN

DO NOT pour any water into the Hopper
Steps to Take · Open the grill and hopper lids. · Turn the controller dial to Smoke setting (power switched ON). · If after another 10 minutes there is no more smoke coming from
the hopper, turn the grill to shut down, or back to the desired temperature to continue cooking. · If the smoke does not stop appearing from the hopper after 10 minutes, remove all the pellets from the hopper right down to the auger (use vacuum if necessary) and run the controller on High until ALL pellets have cleared from the auger tube. · Turn the unit to Shut Down.
Clean the Grill · Once the unit has fully shut down and is cool, vacuum out all
pellets, dust and ash in the hopper, fire-pot, pellet feed tube and grill drum. · Complete Initial Startup Procedure with clean pellets.
Future Prevention · Avoid pouring the wood dust from the bottom of bags of pellets
into the hopper. Very dusty pellets should be sifted before use. · Every 15-20kg of pellet usage, let the grill fully run out of pellets,
so the pellet feed tube is empty. Then “Clean the Grill” as outlined above. · After each use, vacuum out the fire-pot and grill drum area of ash. · Make sure the chimney cap is not screwed down too much. There should be roughly a 0.5cm gap between the top of the chimney and the cap. Also clean the underside of the chimney cap and chimney of soot build up.

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17. Grill Repair Instructions

DANGER!
HIGH VOLTAGE: Unplug the grill from electric power supply before completing any repairs. Only plug into power once all repairs are complete and covers back in place.

Scan for help
information

· All key components can be replaced DIY by a “handy person”.
· If a handy person is not available to complete the repairs, a BBQ repair shop,
mechanical or electrical equipment repairer should be able to complete the work.

· Do not complete any repair work yourself unless suitably experienced and confident to
do so.

· Refer to the table below for estimated time, difficulty, parts and tools required.
· How to repair videos are available on the Z Grills Australia website.

Component Time Difficulty Spare Parts Tools Required

Fuse

5 min

!

Temperature Sensor

5 min

!

Controller Board

20-30 min !!

3A M205 Fast Blow Phillips head screw driver Fuse 5 x 20mm * Wire snips or scissors

ZG-700-TSENSOR

Phillips head screw driver
Pliers or small socket/spanner set

ZG-CONT

Phillips head screw driver Wire snips or scissors Pliers

Fire-pot Fan 20-30 min !!

ZG-FPFAN

Phillips head screw driver Wire snips or scissors Pliers

Ignition Rod 30-40 min !!! ZG-IROD

Phillips head screw driver
Wire snips or scissors
Wide Pliers or Small socket set

Auger Motor 30-40 min !!! ZG-AMOTOR

Phillips head screw driver Wire snips or scissors Pliers

This is standard type of fuse widely available from electrical suppliers and retailers.

Questions?
· Send a product support request on our website. (BEST OPTION) · Contact Z Grills Australia customer support at support@zgrills.com.au
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Scan to go to support request
page

18. Limited Product Warranty
Warranty Claim Process · Contact Us on the Z Grills website and select Product Support for enquiry type. · If you use the same email address that was used to purchased the grill online we
will be able to find your purchase records. If you used a different address, or did not purchase online please provide proof of purchase (email or photo).
· Describe as clearly as possible the issue you are having and upload a photo of the
problem if relevant.
· If within the 3 year parts warranty period, and confirmed to be a product fault, a
replacement component will be shipped to you free of charge.
· If outside the 3 year parts warranty period, or not confirmed as a product fault, you
will be able to purchase a replacement part.
Manufacturer’s Limited Warranty Policy
Z Grills Australia Pty Ltd (Z Grills) provides a 3 years parts warranty from the date of purchase by the original owner. This warranty applies to defects in all materials and workmanship. During the warranty period, Z Grills will at its option repair or replace defective parts or units. This limited warranty does not apply to painted components, the fire pot or fabric grill cover. Z Grills takes every precaution to utilise materials that inhibit rust including the use of hightemperature paint where advisable. Even with these safeguards, the protective coating can be compromised by various substances and conditions beyond Z Grills’ control. Humid environments, high temperatures, chlorine, insecticide, salt and disinfectant are some of the substances that can affect paint and metal coatings. For these reasons, rust or oxidisation is not covered under this limited warranty. During normal use and cleaning the ceramic coated grill racks may become cracked or chipped resulting in exposed metal that may show signs of rust. This is normal and is not covered under this limited warranty. Z Grills shall not be liable for transportation charges, labor costs or export duties. Z Grills shall not be liable if you fail to install, operate, clean or maintain your grill in accordance with this owners’ manual instructions. Misuse, abuse, alteration and natural disasters are not included in this warranty. Z Grills goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This ZPG-700E Electric Pellet Smoker BBQ has been certified to the following standards: Low Voltage Directive 2014/35/EU, Electromagnetic Compatibility 2014/30/EU, EN 60335-1:2012+A11:2014, EN 60335-2-9:2003/A13:2010/AC:2012, EN 55014-1:2017, EN 55014-2:2015, EN 61000-3-2:2014, EN 61000-3-3:2013
Certificate No.: I/ISETC.000920190319 Issued: 19/03/2019 Expiry Date: 18/03/2024 Made in China by Jiangsu Z Grills Technology Co., Ltd
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