INVENTUM SK010 Refrigerator Instruction Manual

: June 6, 2024
: INVENTUM

INVENTUM SK010 Refrigerator Instruction Manual

Safety instructions

Carefully and fully read the instruction manual prior to using the appliance and carefully store the manual for future reference.
Only use this appliance for the purposes described in the instruction. The appliance is suitable for storing food. It is possible to freeze fresh food in the freezer section.
Only connect the appliance to alternate current, to an earthed wall socket, with a mains voltage that corresponds with the information provided on the information plate of the appliance.
The appliance falls under protective class I and may only be used in combination with an earthed connection. The manufacturer is not liable for unsuitable operation and possible damage caused by unsuitable electric installations.
Make sure that children are unable to play with the appliance, such as hide in it. This is dangerous.
Keep the appliance out of reach of children. Children do not see the dangers when handling electrical appliances. Therefore, never allow children to work with electrical appliances without supervision. Keep the appliance and cord out of reach of children younger than 8 years of age.
The appliance can be used by children of 8 years and older and persons with a limited physical, sensory or mental capacity or lack of experience or knowledge, provided they use the appliance under supervision or have been instructed about its safe use and understand the hazards involved.
The appliance may not be cleaned or maintained by children, unless this is done under supervision.
Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Never bend the power cord sharply or allow it to run across hot parts.
Make sure that the power supply cable does not get jammed during installation or is running along sharp edges.
The connection point, socket and/or plug must always be accessible.
Do not use the appliance if the plug, cord or appliance are damaged, or if the appliance no longer functions properly or if it is damaged in any other way. If this is the case, consult the shop or our technical service. Never replace the plug or cord yourself.
The appliance must be moved and installed by two or more persons.
When moving the appliance, do not lift it or pull the doors or handles.
Be careful when moving the appliance to prevent the floor from getting damaged.
During installation, do make sure the power cable is not damaged.
Check that the appliance is not placed too close to a heat source.
Do not place heat generating appliances such as (microwave) ovens on top of the fridge.
In order to ensure proper ventilation, a free space of 10 cm should be maintained around the appliance.
Install the appliance on a sturdy, flat and stable surface.
Install the appliance in a dry and well ventilated room. The appliance is intended for use in a room where the ambient temperature falls within the applicable class, depending on the climate class found on the information plate on the back of the appliance.
Never cover the ventilation openings.
Do not store explosive or highly flammable substances in the appliance. The vapours could cause a fire hazard or an explosion.
Do not store glass bottles or jars with liquids in the freezer, as they could break when frozen.
Do not use mechanical, electrical or chemical agents to speed up the defrosting process.
Repairs to electrical appliances should only be performed by skilled persons.
Only use the appliance indoors.
Always remove the plug from the socket when the appliance must be cleaned or repaired.
Never use the appliance with parts that are not recommended or supplied by the manufacturer.
Do not pull the cord and/or appliance to remove the plug from the wall socket. Never touch the plug with wet or moist hands.
Be careful with ice cubes and ice pops. If these are consumed directly out of the freezer, there is a risk of frostbite.
Never submerge the appliance, cord or plug in water.
Never clean the appliance with a high pressure cleaner or steam cleaner.
The appliance cannot be used with a timer or separate remote control.
This appliance is intended for household and similar use, such as:
- in staff kitchens, shops, offices and other work environments;
- by guests of hotels, motels and other residential environments;
- in Bed & Breakfast type environments;
- farms.
If the appliance is not used as intended, no compensation can be claimed in case of defects or accidents and the warranty will be invalidated.
Legislation requires that all electrical and electronic equipment must be collected for reuse and recycling.
Electrical and electronic equipment marked with the symbol indicating separate collection of such equipment must be returned to a municipal waste collection point.

Refrigerant

The refrigerant isobutene (R600a) is contained within the refrigerant circuit of the appliance, a natural gas with a high level of environmental compatibility, which is nevertheless flammable.

During transportation and installation of the appliance, ensure that none of the components of the refrigerant circuit becomes damaged. The refrigerant (R600a) is flammable.

WARNING: Refrigerators contain refrigerant and gases in the insulation. Refrigerant and gases must be disposed of professionally as they may cause eye injuries or ignition. Ensure that tubing of the refrigerant circuit is not damage prior to proper disposal.

WARNING: Risk of fire/ flammable materials If the refrigerant circuit should be damaged:

Avoid open flames and sources of ignition.
Thoroughly ventilate the room in which the appliance is situated.
It is dangerous to alter the specifications or modify this product in any way. Any damage to the cord may cause a short circuit, fire, and/or electric shock.

Product description

Control panel
Door of freezer compartment
Door of cooling compartment
Interior lighting – freezer compartment
Door compartment – freezer
Glass shelve – freezer
Freezer drawer
Adjustable feet
Bottle compartment
Crisp drawer
Glass shelve – fridge
Door compartment – fridge
Interior lighting – fridge

Before the first use

Before you use the appliance for the first time, please do as follows: Carefully unpack the appliance and remove all the packaging material and promotional stickers. Keep the material (plastic, polystyrene and cardboard) out of reach of children. Check the appliance after unpacking for any damage, possible from transportation. Place the appliance on a flat and stable surface. Make sure there is enough open space around the appliance for the intake and/or outlet vents.

A minimum clearance of 10 cm is required between the appliance and any adjacent walls. The appliance needs good ventilation for easy dissipation of heat, high efficiency of refrigeration and low power consumption. Note: check the climat class of the appliance. When installing the appliance in a environment that is not suitable, the appliance can not function properly.

Leave the appliance to stand for at least 3 hours before you insert the plug into the socket.

First clean the interior of the appliance. Use warm water and a neutral detergent. After cleaning, rinse the interior with clean water and rub dry. Leave the appliance to dry for 1 to 2 hours.

DOOR HEIGHT ADJUSTMENT

If the doors of the appliance are not aligned, the height of them can be adjusted. If required, please follow the following steps:

Important: the maximum height adjustment is 5 mm.
Rotate the locking nut clockwise with a wrench for two full rotations to loosen it. You can now rotate the adjusting nut to raise or lower the height of the door. Once the door is set to your desired position, then tighten the locking nut by rotating it anti-clockwise.
before the first use

When the fridge door is too low:
Open the door, use a wrench to rotate the adjusting nut anti-clockwise to raise the height of the door. Once the doors are aligned, tighten the locking nut by rotating it anti-clockwise.

When the fridge door is too high:
Open the door, use a wrench to rotate the adjusting nut clockwise to lower the height of the door. Once the doors are aligned, tighten the locking nut by rotating it anti-clockwise.

Usage

The appliance features external controls. Check that the voltage in your home corresponds with the voltage printed on the back of the appliance and plug it in a socket.

Important: the display will only be illuminated when a key is pressed or a compartment door is opened, at all other times the display will be in a standby state.

Important: the control panel will automatically lock itself – . Before adjusting the temperature or selecting any function the panle must be unlocked by pressing and holding the lock key for 3 seconds until the lock icon disappears from the display.

Note: the standard operating temperature for the cooling compartment should be between 0°C and 4°C. For the freezer compartment this should be between -18°C and -24°C.

Note: the temperature of the freshly stored food and how often the door is opened, affects the temperature in the cooling compartment. If required, change the temperature setting.

CONTROL PANEL

key for setting the freezer compartment temperature
key for function setting
key for setting the cooling compartment temperature
key lock

DISPLAY

A. Freezer compartment temperature
B. Cooling compartment temperature
C. Vacation icon
D. Quick cool icon
E. Quick freeze icon
F. Locking icon

SETTING THE TEMPERATURE OF THE FREEZER COMPARTMENT

To change the temperature of the freezer compartment, press the key FRZ. TEMP . The temperature of the freezer compartment can be set between -16°C and -24°C.

Press the key FRZ. TEMP until the required temperature is shown on the display. Please note that during the temperature setting process the freezer temperature on the display will flash. Once the required temperature is set the freezer temperature will flash for a few seconds, the display will be automatically locked and after approximately 30 seconds the display turns off.

The temperature of the freezer compartment will be shown in the display when a compartment door is opened or a button is pressed.

SETTING THE TEMPERATURE OF THE COOLING COMPARTMENT

To change the temperature of the cooling compartment, press the key REF. TEMP. The temperature of the cooling compartment can be set between 2°C and 8°C.

Press the key REF. TEMP until the required temperature is shown on the display. Please note that during the temperature setting process the temperature of the cooling compartment on the display will flash. Once the required temperature is set the cooling temperature will flash for a few seconds, the display will be automatically locked and after approximately 30 seconds the display turns off.

The temperature of the cooling compartment will be shown in the display when a compartment door is opened or a button is pressed.

The appliance now cools continuously until the set temperature has been reached. Do not place anything in the appliance until the set temperature is reached. This usually takes 2 or 3 hours. Then set the thermostat at the desired setting and place food into the refrigerator.

Set the appliance on a lower temperature setting when the ambient air temperature rises to maintain the temperature inside the appliance.

Note:

Do not put hot food into the refrigerator.
Never introduce volatile, inflammable or explosive fluids such as alcohol, acetone or petrol because of the risk of explosion.
It is advisable to wrap meat and fish to avoid odours.
Leave sufficient space between the food to enable air to circulate correctly between them. Similarly, when storing them, avoid putting food items in contact with each other.
Do not place food items in contact with the cold wall at the back of the appliance. The shelves have a stop to avoid this.
The door should not be left open any longer than necessary

Mode settings

The appliance has 4 pre-set modes that can be selected by pressing the key MODE.

vacation (holiday)
quick freeze
quick freeze and cool
quick cool

VACATION MODE (HOLIDAY MODE)

This mode is designed to prevent your appliance from wasting energy during times when it is not in regular use, for example when you are on vacation/holiday. By selecting this function the temperature of the freezer compartment will automatically be set to -18°C and the cooling compartment will be turned off.

To use the vacation mode you must press the MODE key until the vacation icon – – is lit on the display. To exit the vacation mode press the MODE key until no mode icon is lit on the display.

Important: if this mode is selected then all food and drinks must be removed from the cooling compartment.

QUICK FREEZE

This mode is designed for when freezing items that are not already pre-frozen. If you are placing fresh food inside the freezer compartment then ideally you should have lowered the temperature beforehand ready to accommodate it and facilitate as quick a freeze as possible. You may need to pre-select the quick freeze mode as early as 12 hours before.

By selecting this function the temperature of the freezer compartment will automatically be set to -24°C for a maximum of 26 hours. After this time the temperature will revert to what it was previously set at.

To use the quick freeze mode, you must press the MODE key until the quick freeze icon – – is lit on the display. To exit the quick freeze mode press the MODE key until no mode icon is lit on the display

QUICK FREEZE AND COOL

This mode is designed for times when the refrigerator warms past the point of cooling, such as when the weather is extremely warm, the refrigerator doors are opened frequently, or a large batch of food is placed inside the refrigerator.
In order to restore a colder temperature in the refrigerator, activate the quick freeze and cool setting – – to set the appliance to the coolest temperature.

By selecting this function the temperature of the freezer and cooling compartment will automatically be set to -24°C and 2°C for a maximum of 26 hours for the freezer setting and 2 hours and 30 minutes for the cooling setting. After this time the temperature will revert to what it was previously set at.

To use the quick freeze and cool modes together you must press the MODE key until the freeze – – and cool – – icons are lit on the display. To exit the quick freeze and cool mode, press the MODE key until no mode icon is lit on the display.

QUICK COOL

This mode is designed for times when the refrigerator warms past the point of cooling, such as when the weather is extremely warm, the refrigerator doors are opened frequently, or a large batch of food is placed inside the refrigerator.

In order to restore a colder temperature in the refrigerator, activate the quick cool setting – – to set the appliance to the coolest temperature.

By selecting this function the temperature of the cooling compartment will automatically be set to 2°C for a maximum of 2 hours and 30 minutes. After this time the temperature will revert to what it was previously set at.

To use the quick cool mode you must press the MODE key until the cool – – icon is lit on the display. To exit the quick cool mode, press the MODE key until no mode icon is lit on the display

LOCK/ UNLOCK

To use the lock function you must press the key LOCK/UNLOCK until the icon is lit. This will cause all actions to be ignored, until the lock is removed.

To unlock the display and functions, hold the key LOCK/UNLOCK for 3 seconds until the icon is no longer lit.

DOOR OPEN ALARM

Each time the door of the cooler or freezer compartment is opened, you can hear a sound. If you do not want to hear this sound, you can press down the MODE function key for 2 seconds. By default, the sound is on.

If the door is opened for longer than 2 minutes, the alarm is activated and a sound can be heard every second until the door is closed or a random key is pressed.

In case of a power interruption, the setting of the door open alarm will function as set prior to the power interruption, as soon as the refrigerator receives power again.

Tips

High ambient temperatures have a negative effect on energy use. Keep the appliance in a position away from direct sunlight or other sources of heat.
Keep ventilation openings free. Clogged openings lead to higher use of energy.
Try not to open the door too often, especially when the weather is wet and hot. Once you open the door, mind to close it as soon as possible.
The space between the shelves and the rear wall of the refrigerator compartment must be unobstructed to allow the cool air to circulate. Therefore don’t place any food items against the back.
Turn the thermostat to a lower setting when the circumstances allow it.
Before storing fresh cooked food, make sure the food has cooled at least to room temperature.
If the gasket is damaged or if it turns out that the sealing is poor, the energy consumption is substantially higher. To restore efficiency, replace the gasket.
Always consider the instructions, otherwise the energy consumption is substantially higher.

To avoid contamination of food, please respect the following instructions

Opening the door for long periods can cause a significatn increase of the temperature in the compartments of the appliance.
Clean regularly surfaces that can come in contact with food and accessible drainage systems.
Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making icecream and making ice cubes.
One-, two- and three-start compartments are not suitable for the freezing of fresh food.
Order| Compartments TYPE| Target storage temp. [°C]| Appropriate food
---|---|---|---
1| Fridge| +2 ≤ +8| Eggs, cooked food, packaged food, fruits and vegetables, dairy products, cakes, drinks and other foods are not suitable for freezing.
2| (*)-Freezer| ≤-18| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
3| -Freezer| ≤-18| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
4| *-Freezer| ≤-12| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
5| -Freezer| ≤-6| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
6| 0-star| -6 ≤ 0| Fresh pork, beef, fish, chicken, some packaged processed foods, etc. (Recommended to eat within the same day, preferably no more than 3 days).

Partially encapsulated processed foods (non-freezable foods).

7| Chill| -2 ≤ +3| Fresh/ frozen pork, beef, chicken, freshwater aquatic products, etc. (7 days below 0°C and above 0°C is recommended for consumption within that day, preferably no more than 2 days). Seafood (less than 0 for 15 days, it is not recommended to store above 0°C.
8| Fresh food| 0 ≤ +4| Fresh pork, beef, fish, chicken, cooked food, etc. (Recommended to eat within the same day, preferably no more than 3 days)
9| Wine| +5 ≤+20| Red wine, white wine, sparkling wine, etc.

Note: please store different foods according to the compartments or target storage temperature of your purchased products.

If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing within the appliance.
Water dispenser cleaning (special for water dispenser products):
Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days.
WARNING -Food needs to be packed in bags before putting into the refrigerator, and liquids need to be packed in bottles or capped containers to avoid the problem that the product design structure is not easy to clean.

Cleaning & maintenance

Before cleaning the appliance always unplug the appliance.

Clean the interior of the appliance. Use warm soapy water with, for instance, washing-up liquid, all-purpose cleaner or soda in order to prevent nasty smells. Wipe the inside of the appliance after cleaning with clean water and properly wipe everything dry. Leave the appliance to dry for 1 to 2 hours.
The shelves, drawers and door compartments can be removed from the appliance easily and washed by hand. These components may never be cleaned in the dishwasher.

For areas that are difficult to clean in the refrigerator, such as narrow gaps or corners, it is recommended to wipe them regularly with a soft rag, soft brush, etc. When necessary use some auxiliary tools, such as thin sticks (tooth picks), to ensure no contamination can accumulate in these areas.

Clean the outside of the refrigerator and the door gasket with mild soap and water. Use a soft moist cloth.

We recommend that you dust the back of the appliance and on the floor with a cloth or vacuum cleaner once a year in order to maintain a good output and low energy consumption.

Do not use hard brushes, cleaning steel wire balls, wire brushes, abrasives, such as toothpastes, organic solvents (such as alcohol, acetone, oils, etc.), boiling water, acid or alkaline items to clean the refrigerator considering that this may damage the fridge surface and interior. Boiling water and benzene may deform or damage plastic parts..

DEFROSTING

The freezer compartment of the appliance is frost-free – no-frost. With proper use, there should not be any frost accumulated.

However, in case of improper use of the freezer compartment, frost might build up in the freezer compartment after the appliance has been used for a period of time. Defrost the freezer compartment when the layer of ice reaches a thickness of 3 mm. Keep the contents of the freezer in a cool place and wrapped in blankets or newspapers. Switch the thermostat off.

Defrost the freezer compartment. You can speed up the defrosting process by placing a bowl of hot water in the freezer. Do not use sharp metal objects for this operation. They could puncture the refrigerator circuit and cause irreparable damage to the unit. Use a plastic scraper.

Clean and dry the freezer. Plug the appliance in and set the thermostat to the desired temperature setting. When the freezer compartment reaches its correct temperature, replace the food items.

Warning: Never remove the ice with the aid of sharp objects, defrost sprays, a hair-drier, a heater, or similar items. This may lead to unsafe situations and may cause irreparable damage to the appliance

REPLACING THE LED LIGHTING

This appliance is equipped with a LED light bulb. It can be used for a long time. In case, the LED bulb is blown, it must be replaced by a qualified person to avoid any hazard. Contact the Inventum service department.

Troubleshooting

Problem	Solution
Appliance is not functioning	Check that the appliance is switched on.

Check that there has not been a power cut.
Check that the plug is not faulty.
Check that the fuse has not blown.
Check that the voltage is correct for the appliance.
Are there any faults with the socket? For this purpose, try the plug of your appliance by connecting it to a socket which you are sure is working.
Temperature inside the appliance is not cold enough| Check that there is not too much food in the appliance.
Check that the temperature is set to a suitable temperature.
Check that the appliance is not placed in direct sunlight, or too near to a heating source.
Check that the ambient temperature is within the operation limits of the appliance.
Are the doors of the appliance opened frequently? Once the door is opened, the humidity found in the air in the room enters the appliance, especially if the

humidity levels in the room are very high. The more frequently the door is opened in humid conditions the more chance of the build up of moisture.

Temperature inside the appliance too cold| Increase the working temperature by adjusting the temperature to a higher level.

The lowest setting/temperature should only be used as a rapid cool setting and should only be set 2 hours before a large amount of food is placed in the fridge. If this is not done the temperature in the fridge compartment could fall below 0°C as the compressor will run continuously.

The inner surfaces of the appliance are wet| Caused by condensation – dry the inside of the appliance.
The outer surfaces of the appliance are wet| Caused by condensation – dry the outer of the appliance carefully.
The appliance smells/odour| Check all the food and drink that is in the fridge is in date and correctly packaged. If it isn’t then it should be removed immediately or repackaged.

Check for spillages on each shelf, rack and drawer. You may need to remove the drawers to check that no spillages have settled underneath them. As spillages that have not been cleaned and have been left can cause smells and unwanted odours.

Check the drainage pipe is not clogged or the drip tray at the back of the appliance is full.
The doors do not close properly| Ensure there are no obstructions preventing door closure.
Check the door compartments and shelves are correctly in place.
Check the door seal is not warped or torn.
Check the appliance is level.

Product fiche

	INVENTUM
Model number	SK010
Type of appliance	side by side refrigerator freezer combination
Category	7
Energy-efficiency class	E
Annual energy consumption [Aec]	320 kWh
Nett capacity – total	532 liter
Nett capacity – cooling compartment	335 liter
Nett capacity – freezer compartment ****	181 liter
Nett capacity – freezer compartment **	16 liter
Max. storage time in case of power failure	7 hours
Freezing capacity (kg/24 hour)	14,0
Climate class	SN/N/ST/T
Noise level dB(A)	41 dB
Type of appliance	freestanding
Defrost system	no-frost

Execution

Technical specifications

Note: On the rating label – which you can find on the left inside the appliance – you can also find the technical specifications.

General terms and conditions of service and warranty

We do not need to remind you of the importance of service. After all, we develop our products to a standard so that you can enjoy them for many years, without any concerns. If, nevertheless, there is a problem, we believe you are entitled to a solution straight away. Hence our products come with an exchange service, on top of the rights and claims you are entitled to by law. By exchanging a product or part, we save you time, effort and costs.

2-year full manufacturer’s warranty

1. Customers enjoy a 2-year full manufacturer’s warranty on all Inventum products. Within this period, a faulty product or part will always be exchanged for a new model, free of charge. In order to claim under the 2-year full manufacturer’s warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service department via the form at www.inventum.eu/service-aanvraag.
The 2-year warranty period starts from the date the product is bought.
In order to claim under the warranty, you must produce a copy of the original receipt.
The warranty applies only to normal domestic use of Inventum products within the Netherlands

5-year Inventum warranty

Inventum offers a 5-year warranty on most large domestic appliances and a selection of small domestic appliances.
This 5-year Inventum warranty consists of a 2-year full manufacturer’s warranty, extended by a further 3 year warranty.
The only thing you need to do to qualify for the 3-year extended warranty is to register the product within 45 days of purchase. You can read more about registering the product in the following paragraph.
In accordance with the 5-year Inventum warranty provisions, a faulty product or part will always be exchanged for a new model during the first 2 years under the warranty. During the 3rd to 5th year under the warranty, you will only pay the costs of exchange. The current costs of exchange are listed at www.inventum.eu/omruilkosten.
In order to claim under the 5-year Inventum warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service department via the form at www.inventum.eu/service-aanvraag.
The 5-year warranty period starts from the date the product is bought.
In order to claim under the warranty, you must produce a copy of the original receipt.
The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Product registration

The 3-year extended warranty is easy to obtain, free of charge, by registering the product within 45 days of purchase, via the website www.inventum.eu/garantie- registratie. If you did not register the product within 45 days of purchase, you can still do so up to 2 years after the purchase date. However, there will be a charge. The one-off registration charge is € 89 for each separate product. Registration is possible only for products that are subject to the 5-year Inventum warranty.
Whether the product qualifies for the 5-year Inventum warranty is stated in the product user manual and in the product information sheet, on Inventum’s website.
The warranty period always starts from the date the product is bought. If the product is registered for the extended warranty at a later date, the warranty period still starts from the original date of purchase.
The 3-year extended warranty can only be applied for if you are in the possession of a copy of the original receipt and the Inventum 5-year warranty certificate.

Large domestic appliances

Breakdowns or faults in large domestic appliances (separate and built-in white goods) can be registered via the form at www.inventum.eu/service-aanvraag, by calling the Inventum costumer service department or in the store where you bought the device. The telephone number of the costumer service department can be found at www.inventum.eu.
In the event of breakdowns or faults in large domestic appliances, Inventum will have the option to have a service engineer inspect the faulty device onsite at the customer in the Netherlands and to carry out repairs, there and then. The Inventum customer service department can also decide to have the device exchanged.
If you suffer a breakdown or fault in a large domestic appliance during the first 2 years from the date of purchase, Inventum will not charge any costs for the exchange, call-out or for parts and labour.
If you registered the product as described before at www.inventum.eu/garantie-registratie and you subsequently report a breakdown of a large domestic appliance in the 3rd to 5th year of the date of purchase, the 5-year Inventum warranty applies and the device will be repaired or exchanged, free of charge. In the event of a repair or exchange of the device, you only pay the costs of exchange. The current costs of exchange are listed at www.inventum.eu/omruilkosten. If you did not register the product, the 3-year extended warranty does not apply.
When reporting a breakdown or fault, a service engineer will contact the customer within 1 working day in order to make an appointment. When the report is made in a weekend or during a public holiday, this will be the next working day.
If you report a breakdown or fault via the form at www.inventum.eu/service-aanvraag, you will be kept informed of the progress via mobile messages and e-mail.
The warranty period starts from the date the product is bought.
In order to claim under the warranty, you must produce a copy of the original receipt and the Inventum 5-year warranty certificate.
The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Breakdowns or faults outside the warranty period

Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the costumer services department via the form at www.inventum.eu/service-aanvraag or by calling the costumer services department.
The costumer services department may ask you to send the product for inspection or repair. The costs of dispatch will be at your expense.
The inspection to establish whether repair is possible involves a charge. You need to grant your permission for this, in advance.
In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that case, you will be charged the call-out costs, as well as parts and labour.
In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a service engineer, the costs of the repair must be settled with the engineer onsite, preferably by means of PIN payment.

Warranty exclusions

The following is excluded from the aforesaid warranties:
- normal wear and tear;
- improper use or misuse;
- insufficient maintenance;
- failure to comply with the operating and maintenance instructions;
- unprofessional installation or repairs by third parties or the customer himself;
- non-original parts used by the customer;
- use for commercial or business purposes;
- removal of the serial number and/or rating label.
In addition, the warranty does not apply to normal consumer goods, such as:
- dough hooks, baking tins, (carbon) filters, etc.;
- batteries, bulbs, carbon filters, fat filters etc.;
- external connection cables;
- glass accessories and glass parts such as oven doors;
- and similar items.
Transport damage not caused by Inventum is also excluded. Therefore, inspect your new device before starting to use it.
If you detect any damage, you must report this to the store where you purchased the product within 5 working days, or to the Inventum customer service department via the form at www.inventum.eu/service- aanvraag. If transport damage is not reported within this period, Inventum does not accept any liability in this respect.
The following are excluded from warranty and/or replacement: faults, loss of and damage to the device as a result of an event that is normally insured under the home contents insurance.

Important to know

The replacement or repair of a faulty product, or a part thereof, does not lead to an extension of the original warranty period.
Parts that have been replaced, packaging material and exchanged devices are taken back by the service engineer and become the property of Inventum.
If a complaint is unfounded, all costs arising from it will be at the customer’s expense.
Following expiry of the warranty period, all costs of repair or replacement, including administration costs, dispatch and call-out charges, will be charged to the customer.
Inventum cannot be held liable for damage as a result of devices built in incorrectly.
Inventum cannot be held liable for damage caused by external events, unless this liability arises from mandatory statutory provisions.
These warranty and service provisions are governed by Dutch law. Disputes will be settled exclusively by the competent Dutch court.

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