Rinnai HSNRQ25B Q Series Split Type Wall Mounted Air Conditioner Wi-Fi User Manual

HSNRQ25B Q Series Split Type Wall Mounted Air Conditioner Wi-Fi
User Manual

Models

This appliance must be installed in accordance with:

• Manufacturer’s Installation Instructions
• Current AS/NZS 3000, AS/NZS 5141
• Local Regulations and Municipal Building Codes including local OH&S requirements

This appliance must be installed, maintained, and removed only by an Authorised Person.
For the continued safety of this appliance, it must be installed and maintained in accordance with the manufacturer’s instructions.

TERMS & CONDITIONS

DEFINITIONS

The app means the AC Freedom App you can download to your Device to operate your Rinnai Q Series.
Australian Consumer Law (‘ACL’) is Schedule 2 of the Competition and Consumer Act 2010.
Device means your smartphone/ tablet (Android. 4.1+ or Apple iOS9.0+) through which you have downloaded the App.
Rinnai Q Series means a Q Series Inverter Split System, comprising the following models:

Rinnai, we, our or us means Rinnai Australia Pty Ltd (ABN 74 005 138 769).
Wi-Fi Operations Manual means the Wi-Fi operations manual which details how to download and operate the App.
you or your means a customer who uses the Rinnai Q Series and App.

GENERAL

1. By downloading the App, you agree to be bound by these Terms & Conditions.
2. These Terms & Conditions should be read in conjunction with the Wi-Fi Operations Manual.
3. Rinnai may make updates to these Terms & Conditions from time to time. You should download and understand all relevant updates to ensure you understand your obligations and Rinnai’s obligations under the Terms & Conditions.
4. Rinnai may make updates to the App from time to time. You should download and understand all relevant updates to ensure you have access to the functions of your Rinnai Q Series and App.

THE AUSTRALIAN CONSUMER LAW (‘ACL’)

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All the clauses under these Terms & Conditions apply subject to the ACL.

USE OF THE APP

1. You may download the App to your Device for your personal use only.
2. You are responsible for all costs incurred in accessing, downloading, and using the App. This includes but is not limited to fees charged by your internet service provider, smartphone or app data access charges, and any other access charges or device usage charges.
3. You must follow the instructions in the Wi-Fi Operations Manual to operate the Rinnai Q Series via the App.
4. You must not use the App for any prohibited or unlawful purpose.
5. The App is available as another means to control and monitor the Rinnai Q Series, but should not be used for critical heating or cooling applications.

TERMINATION

You may terminate these Terms & Conditions by deleting and ceasing the use of the App.
Rinnai may terminate these Terms & Conditions immediately through the App or by any other appropriate means if you are in breach of the Terms & Conditions.

INTELLECTUAL PROPERTY

1. If you download the App, Rinnai grants you a limited, non-exclusive, non-transferable, and non-assignable royalty-free license solely in order to access and use the App.
2. All intellectual property rights in the Rinnai Q Series and the App are owned by Rinnai or licensed to Rinnai by third parties. You do not acquire any express or implied rights in any of these intellectual property rights, other than those granted in clause 6.1 and within the context of these Terms & Conditions.
3. You may not modify, copy, sell, reproduce, interfere with or distribute the App in any way.

DISCLAIMER

To the extent permitted by law:

1. Rinnai makes no warranties that the App will be error-free, secure, or free from any virus, malicious code, or other adverse elements. Rinnai, therefore, excludes any liability which may arise as a result of you downloading, accessing, or using the App. Rinnai does not exclude or restrict liability to the extent provided for by the ACL under the  Competition and Consumer Act 2010.
2. Rinnai will not be liable for any indirect, incidental, special, or consequential loss.

FORCE MAJEURE

Unless prohibited by law, Rinnai shall be released from its obligations in the event of national emergency, war, prohibitive governmental regulation, or if any other cause beyond the control of the parties renders the App or Rinnai Q Series inoperable.

Wi-Fi COMPATIBILITY / CONNECTIVITY

Rinnai Split Type Wall Mounted Air Conditioner models HSNRQ25B, HSNRQ35B, HSNRQ50B, HSNRQ70B, and HSNRQ80B are fitted with built-in Wi-Fi connectivity. Using the AC Freedom App (available from Apple App Store or Google Play) it is then possible to use a smartphone to operate these appliances remotely. Multiple compatible
appliances can be added as required.
A Wi-Fi router (paired with the appliance via AC Freedom App) is used to control the Air Conditioner(s).
IMPORTANT
The Air Conditioner(s) MUST BE installed in a location that has Wi-Fi router coverage.
If the controlling mobile device is outside of the Wi-Fi router’s coverage i.e. operating remotely, then the Wi-Fi router will require an internet connection to communicate with the controlling mobile device.

1. Indoor air conditioning unit (AC Device)
2. Smartphone or tablet (using Wi-Fi)
3. Wi-Fi router
4. Internet connection
5. Internet cloud
6. Smartphone (using internet cloud)

MINIMUM REQUIREMENTS

• Rinnai Split Type Wall Mounted Air Conditioner models: HSNRQ25B, HSNRQ35B, HSNRQ50B, HSNRQ70B, and HSNRQ80B
• Wi-Fi Router, 2.4G frequency range supporting 802.11b/g/n mode, with coverage of the Appliance(s) location
• For remote cloud-based operation Wi-Fi router/modem with active internet connection
• Smartphone / Tablet (Android 4.1+ or Apple iOS 9.0+) with AC Freedom App installed

https://play.google.com/store/apps/details?id=com.broadlink.acfreedom

Android QR code
or search AC Freedom in Google Play

https://itunes.apple.com/cn/app/ac- freedom/id988314711?l=en&mt=8

iOS QR code
or search AC Freedom in Apple App Store

WI-FI SET UP

Pairing With Mobile device & Wi-Fi Network

1. Open App, then read and confirm the Privacy Notice
   

2. Select “Australia” as the user area. Select OK. First-time users will need to register via email or phone.

3. Before the AC Freedom App can be used it will need to be activated, by either a QR code or by an Activation code

QR code method – Select scan and use the mobile device’s camera to capture the QR code below
Activation code method – Type Rinnai into the enter activation code field and select activate.

Rinnai

Note: If prompted, give the App permission to use the mobile device’s camera.

The activation code is case sensitive (all lower case)

4. ‘Welcome home’ page is displayed briefly with location to confirm successful activation.

5. Enter the user name and password to log into App. If you don’t have a login, select ‘Sign up’. Use a phone number or email address with a unique password.

6. Check your email or mobile text messages for verification code. Enter the code to complete registration.

NOTE: Password requires a minimum of 8 characters including alphabet and numerals.

7. Select the + Add device button, on the Device List page. Follow prompts on the screen. Turn on the Air Conditioner that is to be paired, then activate the Wi-Fi module by pressing the HEALTH button on the remote control 8 times.
A double beep confirms the Wi-Fi module is activated and will be available to pair for 30 minutes.
Select Next Step

** NOTE:** Changing your internet provider/service may mean you need to uninstall the App and register again.
8. Accept Terms and Conditions.

9. Turn on-location service.

10. Connect to desired Wi-Fi network to begin configuration.

The configuration process may take up to a minute or more depending upon signal strength. The Device List page will be displayed with the new AC device listed when the configuration is complete. To add additional AC devices to the current mobile device press the + ‘Add button’ and follow the screen prompts.

11. Select device location and name.

NOTE: If the configuration is unsuccessful, confirm that the Wi-Fi network is still up. If the Wi-Fi network is working correctly then repeat the configuration steps.
If configuration continues to fail contact Rinnai.

DEVICE EDITOR & TIMER

NOTE: The AC device to be edited MUST BE on and connected to the Wi-Fi Network.
Before exiting the Device Editor, Save changes, as all unsaved changes will be LOST.
Locking only restricts the ability to pair any additional mobile devices to an AC device.

Device Editor allows customizing of the App to AC device interface and access to AC device firmware updates.
To enter the Device Editor, press the 3 dots icon at the top right-hand corner and select ‘Property’.

To change the AC devices icon for a specific mobile device, select the Photo icon, and follow the on-screen prompts to choose a new image.

To change the AC devices name for all mobile devices, select the Name text field and type a new name (e.g. Bedroom, Upstairs, etc).

To update firmware, select Firmware Upgrade, if local and server versions are different select Upgrade, once updated both versions will be the same. The Wi- Fi router MUST have an internet connection for firmware updates.

TIMER

Creating a Customised Timer:
To add a new delay timer, select the + sign at the top right of the Timer list page to open the Add Timer page.

Select and edit each function as required. Follow the screen prompts for the desired time, repeat, etc. Don’t forget to SAVE after timer parameters have been selected.

OPERATION

DEVICE LIST PAGE
After opening the App the Device List page is displayed, select the desired AC device that you wish to control.

STANDBY MODE PAGE (TO BE UPDATED)

Air Conditioner is plugged in with the power turned on, but is not in an operational mode.

POWER BUTTON

Select to turn the appliance ON or OFF.

CLEAN BUTTON

Cooling and dehumidifying operations can generate moisture inside the appliance. If the appliance is not going to be used for a long period (in excess of one month), it is suggested to run the cleaning operation to remove dust and moisture and avoid odours before leaving. Select the Clean button to start the cleaning operation.

MILDEW (FRESH)

Cooling and dehumidifying operations can generate moisture inside the appliance. Using the “FRESH” function removes such moisture by allowing the fan to run for 3 minutes after every shut-down, avoiding odors and keeping the unit fresh. Select the Mildew button to enable the Fresh operational mode.

DISPLAY

Turns the large digital display that is built into the appliance and illuminates through the front cover of the indoor unit on or off.

NOTE: This cleaning operation takes approximately 35mins and the appliance automatically shuts off at the completion of the cleaning cycle.

OPERATION FUNCTIONS

When on this screen, all operational controls (Heating, Cooling, Fan Speed, Set Timer, etc) can be accessed.

MODE BUTTON

This opens the basic operation mode selection tab.

COOLING
When selected this mode operates the Air Conditioner as a cooling appliance (the available temperature range is 16°C ~ 32°C in 0.5°C increments).

HEATING
When selected this mode operates the Air Conditioner as a heating appliance (the available temperature range is 16°C ~ 32°C in 0.5°C increments).

FAN
This mode uses the fan to circulate the room air without changing the room temperature.

DRY (DEHUMIDIFYING)

In periods of high humidity, this mode removes excess moisture from the room, in order to prevent mold and mildew and increase comfort.
This mode adjusts the room temperature and the fan speed automatically to maintain the optimal level of humidity.

AUTO

In this mode, the fan speed, heating or cooling mode, and the temperature are all adjusted automatically by the appliance, based on the current room temperature.
The table below describes the relationship between room temperature and modes of operation when set to Auto.

FAN SPEED BUTTON

The fan speed can be adjusted manually or set to automatic. The available fan speeds are Mute, Low, Mid, High, or Turbo. Select “Auto” if you wish the fan speed to be adjusted automatically by the appliance.
NOTE: Only one mode of operation is available for use at any one time.
Scroll down the screen for more functions
Display – to turn the air conditioner’s large digital display On or Off
Health – currently has no function for the listed Air Conditioner models
Sleep – select to run the air conditioner in sleep mode
ECO – select to achieve the most economical cooling of the room
Timer – select to program On and Off timers
Power Limit – select to run the Air Conditioner in low power rate mode.

SLEEP

For Cooling: Allows the set temperature to increase and decrease over a 10 hour period at pre-set time intervals to maintain your comfort while saving energy (see graph right).
For Heating: Allows the set temperature to decrease and increase over a 10 hour period at pre-set time intervals to maintain your comfort while saving energy (see graph right).

NOTE: Sleep mode is not available in FAN-only mode.
The Delay Off Timer can be used in conjunction with SLEEP mode to turn off the Air Conditioner automatically.

SLEEP CURVE

This is a user-definable version of the Sleep function, allowing the user to create a customized sleep curve.

NOTE: Only one sleep curve program can be saved at any time. It is important to note that if the power supply to the Air Conditioner is interrupted or turned off then the settings for the saved sleep curve will be lost and will need to be re-entered.
Pages with a Save option will require saving before exiting. Exiting such a page without saving will result in the loss of any unsaved edits.

APP SETTINGS

Direct access to the previously described AC Device-related pages Add Device and Device List can be found in the “Control” tab. Renaming and additional room, devices,s, and members can be added from the “My home” tab.

The following a set of more advanced control operations are also available at the “Me” tab including third-party services (i.e. Alexa, Google home).

THIRD-PARTY SERVICES

Provides voice assistance via supported third-party services.
MANAGE HOMES
Creates and renames home.
VIRTUAL EXPERIENCE
Mimic basic operations of Air Conditioner.
ELECTRONIC INSTRUCTIONS
Remote control and operational manual of the air conditioner.
ACTIVATE BRAND CODE
Scan QR code.
HELP & FEEDBACK
Provides device-related FAQ.
SETTINGS
Selects language and vibration on/off
ABOUT
App and privacy information with the provision of downloading app data.

VOICE CONTROL WITH GOOGLE HOME OR AMAZON ALEXA

The Rinnai Q Series features Wi-Fi control via the ‘Freedom AC App. It can be compatible with your Google Home and Amazon Alexa smart devices. Instructions on how to install are illustrated below.

HOW TO CONNECT TO AMAZON ALEXA

1. Set up your App
   If Wi-Fi Control is already configured and working with your air conditioner continue to the next step. Otherwise, download the ‘Freedom AC App from the Apple Store or Google Play, and follow the Wi-Fi manual to set up it.

2. Set up your Amazon Alexa and App
   If Amazon Alexa is already configured, then continue to the next step. Otherwise, follow Amazon’s guide.

3. Link Alexa with the ‘Freedom AC’ App
   See the integrated guide in the ‘Freedom AC App.

HOW TO CONNECT TO GOOGLE HOME

1. Set up your App
   If Wi-Fi Control is already configured and working with your air conditioner continue to the next step. Otherwise, download the ‘Freedom AC’ App from the Apple Store or Google Play, and follow the Wi-Fi manual to set up it.

2. Set up your Google Home Device and App
   If Google Home is already configured, then continue to the next step. Otherwise, follow Google’s guide.

3. Link Google Home with the ‘Freedom AC’ App
   See the integrated guide in the ‘Freedom AC App.

NOTE: Pages with a Save option will require saving before exiting. Exiting such a page without saving will result in the loss of any unsaved edits.

HOW TO CONNECT TO AMAZON ALEXA

After you have successfully linked the ‘Freedom AC’ App to Amazon Alexa, you can now control your air conditioner(s) with Amazon Alexa.
Voice commands examples:
For example, if you have the Wi-Fi Control air conditioner connecting to Google home named ‘AC’.

“Alexa, set the AC to HEAT mode”
“Alexa, set the AC to COOL mode”

HOW TO CONNECT TO GOOGLE HOME

After you have successfully linked the ‘Freedom AC’ App to Google Home, you can now control your air conditioner(s)  with Google Home.
Voice commands examples:
For example, if you have the Wi-Fi Control air conditioner connecting to Google home named ‘AC’.

“ok google, set the AC to HEAT mode”
“ok google, set the AC to COOL mode”
To set fan speed, ask| “ok google, set AC to speed auto”
“ok google, set AC to high”
“ok google, set AC to medium”
“ok google, set AC to low”

NOTES

Rinnai Australia Pty Ltd

ABN 74 005 138 769 | AU45204
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
Tel: (03) 9271 6625
Fax: (03) 9271 6622
National Help Line
Tel: 1300 555 545 Fax: 1300 555 655
Monday to Friday, 8.00 am to 5.00 pm EST.
Cost of a local call is higher than a mobile or public phone.

For further information visit www.rinnai.com.au or email [email protected]
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best service on your Rinnai appliance. If your appliance requires service, please call our National Help Line.
With our policy of continuous improvement, we reserve the right to change or discontinue at any time, specifications or designs without notice.
Split AC Q Series Wi-Fi OM Issue 3 – November 2020

References

• Rinnai NZ - Home Heating - Water Heating - Heat Pumps

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