omega OCG32XCOM Gas Cooktop Instruction Manual
- June 6, 2024
- Omega
Table of Contents
- Important Safety Warnings
- Description of Safety Symbols Marked On Appliances
- Appliance Details
- Gas Connections
- Test And Adjusting Gas Pressure
- Electrical Connections
- Operating Instructions
- Cleaning and Storage
- Maintenance
- Notes / Service History
- Australian & New Zealand Product Warranty Statements of Standard Warranty
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Instruction Manual
Gas Cooktop
OCG32XCOM
Thank you for purchasing an Omega appliance
Tailored for the modern aesthetic and lifestyle of busy people, your new Omega
Appliance will make a welcome addition to the family.
Omega caters to style-savvy customers who look for a balance between stunning
form and clever function.
This means a combination of sleek, chic, sophisticated design yet effortless
functionality.
And we source from the best. The best craftsmanship. The best innovation. From
the best international design houses.
All are brought together under an appliance that stands for design-led
balance.
Please take the time to read through the following instruction manual to
familiarise yourself with the installation, operation requirements, and
maintenance to ensure optimum performance.
Further Information
For important information about your Omega Appliances such as warranty
registration, manuals, features, and specifications please visit
omegaappliances.com.au (if you are in
Australia) and omegaappliances.co.nz (if you
are in New Zealand) or contact our Customer Care team on the below email or
phone numbers.
Registering Your Warranty
For peace of mind, you can register your warranty at
omegaappliances.com.au. Further information
on the Warranty can be found at the end of this manual.
Contact Us
Our customer service team is here to help you with any questions or concerns.
Both teams are on call Monday to Friday 8.30 am to 5.00 pm and of course, you
can always send an email at your convenience.
Australia Contact Details
Monday to Friday 8.30 am – 5.00 pm
Email:
customercare@omegaappliances.com.au
Phone: 1300 739 033
New Zealand Contact Details
Monday to Friday 8.30 am – 5.00 pm
Email: customercare@monacocorp.co.nz
Phone: 09 415 6000
To stay up to date and find simple and easy recipes, follow us on our socials:
facebook.com/omegaappliances
instagram.com/omegaappliances_aus
READ THE INSTRUCTION BOOKLET BEFORE INSTALLING AND USING THE APPLIANCE.
It is important that you retain these instructions, proof of purchase as
well as other important documents about this product for future
reference.
The manufacturer will not be responsible for any damage to property or to
persons caused by incorrect installation or improper use of the
appliance.
Due to continual product development, Omega reserves the right to alter
specifications and appearances without notice.
Disposal Information
- Most of the packaging materials are recyclable. Please dispose of these materials through your local recycling depot or by placing them into appropriate collection containers.
- If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal.
Important Safety Warnings
IMPORTANT: Read the assembly instruction section and safety precautions of this booklet carefully before removing the contents of this carton.
- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
- In certain circumstances, electrical appliances may be a safety hazard. The unit MUST be connected to the electrical supply before the operation to enable the electronic ignition to work.
- Do not place heavy objects on this appliance.
- Damage can occur to benchtops if pots and pans are able to overlap the benchtop. This can result in heat being transferred to the benchtop. Ensure that correct sized pots & pans are used. Refer to the guide in the booklet.
- Do not allow pot handles or utensils to be placed near gas burners that are operating, as they can cause the handles to become hot to touch. Always turn handles away when small children are nearby. It is recommended that children are kept away from the cooktop at all times.
- If the electrical supply cord is damaged, either when being installed or after installation, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to prevent a hazard.
- The electrical and gas connections must be accessible after installation.
- Electrical connection must be made as per local wiring rules and regulations.
- Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on the gas cooktop.
- DO NOT USE OR STORE FLAMMABLE MATERIALS IN THE APPLIANCE STORAGE DRAWER OR NEAR THIS APPLIANCE. DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION.
- WARNING – The cooktop will become hot during and directly after use. Do not touch any components during this time, as they may be hot and can cause burns.
- Cleaning may only be commenced on the appliance once it has cooled down.
- When the appliance is not being used, the knobs must be kept in the ‘OFF’ position.
- Not suitable for use in marine craft, caravans, or mobile homes.
- DO NOT USE THIS APPLIANCE AS A SPACE HEATER.
- DO NOT MODIFY THIS APPLIANCE. This appliance is not suitable for use with aftermarket lids or covers.
**| DO NOT| OPERATE THIS APPLIANCE BEFORE READING THE INSTRUCTION
BOOKLET.
---|---|---
DO NOT| PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.
DO NOT| STORE CHEMICALS OR FLAMMABLE MATERIALS OR SPRAY AEROSOLS NEAR
THIS APPLIANCE.
DO NOT**| USE EXTERNAL CONTROLLERS OR TIMERS ON THIS APPLIANCE
SUPPLIED WITH THIS APPLIANCE:
PARTS: | QUANTITY: |
---|---|
USER MANUAL | 1 PC |
SEALING TAPE | 1 ROLL |
ADDITIONAL LABELS | 1 SET |
INSTALLATION CLIPS | 4 SETS |
INSTALLATION SCREWS | 4 PCS |
ULPG INJECTORS | 1 SET (2 PCS) |
INLET ELBOW | 1 PC |
WASHERS | 3 PCS |
NG REGULATOR | 1PC |
Description of Safety Symbols Marked On Appliances
| Do not place anything, e.g. flame tamer, asbestos mat, between pan and pan
support as serious damage to the appliance may result
---|---
| Do not remove the pan support and enclose the burner with a wok stand as
this will concentrate and deflect heat onto the hotplate
| Do
not use large pots or heavy weights which can bend the pan support or deflect
flame onto the hotplate
|
Locate the pan centrally over the burner so that it is stable and does not
overhang the appliance
| Use only wok support supplied o recommended by the manufacturer’ of the
appliance
Appliance Details
Gas Type: | ULPG | NG |
---|---|---|
Burner Pressure: | 2.75 kPa | 1.00 kPa |
Injector Diameter | MJ/hr Rating | Injector Diameter |
MJ/hr Rating
Rapid Burner| Ø0.90 mm| 10.0 MJ/ hr| Ø1.40 mm| 10.0 MJ/ hr
Semi-Rapid Burner| Ø0.70 mm| 6.3 MJ/ hr| Ø1.10 mm| 6.0 MJ/ hr
Note: The size of the injector diameter is stamped on the front face (e.g. 1.8 for Ø1.80mm injector).
Relevant Sizes:| LENGTH (mm)| WIDTH (mm)| HEIGHT
(mm)| Height from top of pan support to benchtop (mm)
---|---|---|---|---
Hob size| 510| 290| 85| 46
Cut-out size| 478| 266| –|
Burner layout:
Table of recommended pot sizes for each burner type:
BURNER TYPE| NG: DIAMETER OF POT (mm)| ULPG: DIAMETER OF POT
(mm)
---|---|---
Rapid Burner| Ø195 TO Ø230| Ø195
Semi-Rapid Burners| Ø140 TO Ø195| Ø140 TO Ø195
Control Knob functions are displayed around each knob as shown below:
Electrical: | Value: |
---|---|
Input Voltage: | 220V to 240V @ 50Hz to 60Hz |
Maximum Current: | 0.5A |
Gas Connections
LOCAL AUTHORITY REQUIREMENTS
Check Gas Type and specifications plate placed on the bottom face of the unit.
All gas fitting work, service, and repairs can only be performed by an
authorized person in accordance with the current edition of AS/NZS5601 and
local gas regulations. Failure to comply with this condition will render the
warranty invalid. Always unplug the appliance before carrying out any
maintenance operations or repairs. The walls of the units must not be higher
than the worktop and must be capable of resisting temperatures of 75 above
temperature. Do not install the appliance near flammable materials (eg.
curtains). The final act of any installation or gas type conversion must be
the full testing of this appliance, which includes leak testing, ignition of
each burner, and the functionality of the burners separately and together.
INSTALLATION
The appliance is predisposed and adjusted to operate with the gas indicated on
the specifications plate (normally NG) applied onto the appliance. Please see
the gas rates summary information on the previous page.
If the appliance must be operated with a gas different than that indicated on
the plate, it is necessary to execute the following operations:
- Gas connection including regulator (NG) or
- Replacement of the injectors.
- New gas label attached stating gas type.
- Adjustment of minimum setting.
GAS CONNECTION
The connection must be made by a qualified gas fitter according to the
relevant standard. The gas connection is positioned 40mm from the left-hand
side (from the front), 30mm from the back edge.
The fitting (fig. 2) is made up of: 1 elbow fitting “A”, 1 gasket “F”
The hob must be installed in a room with adequate ventilation (see
installation section).
N.G.:
Fit the supplied NG regulator to the elbow fitting “A” using two spanners
(note the orientation of the NG regulator gas flow).
Connect the other side of the NG regulator to the gas inlet pipe with the
correct ½” BSPT thread connector using two spanners.
U.L.P.G.:
Connect to the gas inlet pipe with the correct ½” BSPT thread connector (or
using the appropriate adaptor) using two spanners. Connect the other end of
the pipe to the cylinder pressure regulator with the appropriate LPG gas
regulator.
ORIENTATION OF THE ELBOW
The appliance is supplied with a gas connection oriented towards the center of
the cooking hob. The connection to the gas supply must be effected only from
this site or in a vertical position by turning the elbow downwards. To turn
the elbow, first, loosen the nut. Adjust the position of the elbow to the
final position and retighten the nut. Make sure that there are no leakages by
testing with a soapy solution and brush.
IMPORTANT:
Never attempt to turn the elbow “A” without having first slackened off the
relative lock nipple.
The seal “F” (fig. 2) seals the gas connection. It is recommended that it be
replaced when it begins to show even the slightest deformation or
imperfection.
After connecting to the gas supply, check that the couplings are correctly
sealed, using a soapy solution and a brush, but never a naked flame.
Where a flexible hose assembly is used, ensure it is approved to AS/NZS 1869,
Class B Ø10mm, and no longer than 1m. Any hose assembly must be restrained
from accidental contact with the flue outlet of an under-bench oven.
OPERATIONS TO BE PERFORMED WHEN CONVERTING GAS TYPES
This operation can only be performed by an authorized person.
Remove the gratings and the burner covers;
Using a spanner, replace the nozzle injectors “J” (Fig.20) with either Natural
Gas sized injectors or LPG-sized injectors. Ensure you replace the
corresponding gas type label on the appliance after conversion.
REGULATING THE BURNER MINIMUM SETTING
When switching from one type of gas to another, the minimum flow rate must
also be correct. The flame should not go out even when passing suddenly from
maximum to minimum flame. To regulate the flame follow the instructions below:
Light the burner
Set the gas valve to minimum
On gas valves provided with an adjustment screw in the center of the shaft
(fig.21)
Using a screwdriver with max. diameter 3mm, turn the screw inside the tap
until the correct setting is obtained.
On gas valves provided with the adjustment screw on the valve body (fig.22):
Turn the screw “A” to the correct setting with a screwdriver.
LUBRICATION OF THE GAS TAPS
This can only be performed by an authorized person. It may be required if the
gas taps become stiff and difficult to turn.
LEAK TESTING
- Make sure gas control knobs are Off and turn the cylinder valve On.
- Check for leaking joints by brushing with a solution of half-liquid detergent and half water. If a leak is present, bubbles will appear (or you may hear a hissing sound). Retightening connections can generally repair a leaking joint. You must also check the gas hose and connection at the gas cylinder.
If a leak cannot be resolved, do not proceed.
DO NOT USE NAKED FLAME FOR LOCATING GAS LEAKS.
IF A LEAK PERSISTS CALL AN AUTHORISED GAS FITTER.
Ensure the operation of the appliance is fully tested after cooktop
installation is complete.
NOTE: If an appliance cannot be adjusted to perform correctly, contact
your nearest service department.
Test And Adjusting Gas Pressure
NATURAL GAS – Appliance test point located at the regulator
The supplied regulator must be fitted to the appliance inlet connection. Gas
pressure must be adjusted to 1.0 kPa when approximately 50% of the burners are
on a high setting.
UNIVERSAL LPG – Appliance test point located at the burner injector
Gas pressure must be checked to confirm the appliance operating pressure is
2.75 kPa, the appliance test point is the rapid burner injector as shown
below.
- Disconnect power
- Manually light the auxiliary burner and set it to high flame
- Zero manometers, then apply flexible tubing to seal over the rapid burner injector, hold securely in place and check the gas pressure by pressing the corresponding burner control knob on the high flame position.
- If the pressure is 2.75 kPa, reassemble the burner and perform the final checks as per this instruction manual.
- If the pressure is not 2.75 kPa, disconnect the appliance and check/adjust/replace the LPG cylinder regulator(s) in accordance with AS/NZS 5601.
If the appliance is supplied with an LPG test point adaptor, then this component may be fitted to the inlet connection for the purpose of a test point.
Electrical Connections
LOCAL AUTHORITY REQUIREMENTS
Installation is only permitted by an authorized person and carried out
according to instructions provided by the manufacturer. Incorrect installation
might cause harm and damage to which the manufacturer accepts no
responsibility. The electrical connection can be found 30mm from the rear edge
and 280mm from the left-hand side (looking from the front).
INSTALLATION
This cooktop must be connected to a 220-240V 50Hz power supply. It is earthed
via the cord. Before carrying out the connection to the power supply, the
voltage rating of the appliance (stamped on the appliance identification
plate) must be checked for correspondence to the available mains supply
voltage, and the mains electric wiring should be capable of handling the hob’s
power rating (also indicated on the identification plate);
The PowerPoint must be connected to suitable earth wiring, in conformity with
current safety regulations. Ensure that the power supply is within 900mm of
the cooktop. The power supply cord must not touch any hot surfaces and must be
placed so that its temperature does not exceed 75 degrees C at any point along
its length. The colors of the wires in the hob power cable may not correspond
with the colors marked on the terminals of your electrical plug. The plug
should in any case be wired as follows:
—connect the green/yellow wire to the terminal marked with the letter E or the
earth symbol or colored green/yellow;
—connect the blue wire to the terminal marked with the letter N or colored
black; —connect the brown wire to the terminal marked with the letter L or
colored red.
After having installed the appliance, the power switch or power plug must
always be in an accessible position.
Electrical connection diagram
N.B For connections to the mains power supply, never use adapters, reductions,
or multiple power points as these may overheat and catch fire.
In the event that installation should require modifications to the mains
supply wiring system or if the power plug is not suitable for the type of
PowerPoint available, it is required that a qualified technician be called to
carry out substitution.
The technician will also have to verify that the cross-section of the electric
cables on the PowerPoint matches the appliance’s power rating.
INSTALLATION
Note: These tops are designed to be fitted into kitchen fixtures
measuring 600 mm in depth.
In order to install the cooker top into the kitchen fixture, a hole with the
dimensions shown on the cutting size board has to be made, keeping in
consideration the following:
Within the fixture, between the bottom side of the cooker top and the upper
surface of any other appliance or internal shelf there must be a clearance of
at least 30 mm;
Keep at least 200mm from the periphery of the burners to any side or rear wall
with combustible surfaces or keep the appliance sides at least 50mm from walls
with non-combustible surfaces.
There must be a distance of at least 650 mm between the hob and any extractor
hood or wall cupboard positioned immediately above it. The distance to an
overhead exhaust fan must be at least 750mm.
The duplicate data plate should be fixed in an accessible position close to
the appliance (inside the face of the cupboard door, side of the cabinet,
etc).
Note: Keep a safe distance away from combustible constructions.
After installation, all burners should be tested individually and together to
ensure correct operation.
INSTALLATION IN KITCHEN CABINET WITH DOOR
The fixture has to be made according to specific requirements in order to
prevent the gas burners from going out, even when the flame is turned down to
a minimum, due to pressure changes while opening or closing the cupboard
doors.
When the hob is installed above a cupboard with doors, a separate panel must
be installed underneath it. Leave a gap of at least 30 mm clearance between
the cooker top and the surface of the panel (fig.13), which must be easily
removable to allow sufficient access for any servicing procedures. NOTE: When
installing above a cupboard, a dividing shelf (as above) must be installed. If
installed above an under-bench oven, this is not required. Installation of
an oven without a cooking fan underneath the hob is forbidden.
PREPARING & PLACING THE HOB FOR INSTALLATION
Every cooker top is provided with a set of tabs for fitting to the unit with
thickness from 3 to 4 cm and a seal with adhesive on one side.
- Remove burners and grids.
- Turn the cooker top over and rest the top face on a cloth.
- Apply the self-adhesive seal “G” as illustrated in (fig.14).
- Slot the cooker top into the unit and position it.
- Position the cooker top in the recess and secure by means of the brackets as shown in fig.15 (for 3 or 4 cm thick worktop).
DISCHARGING PRODUCTS OF COMBUSTION
Extractor hoods connected directly to the outside must be provided, to allow
the products of combustion of the gas appliance to be discharged (fig.16).
If this is not possible, an electric fan may be used, attached to the external
wall or the ceiling above the cooktop. The fan should have a capacity to
circulate air at an hourly rate of 3-5 times the total volume of the kitchen
(fig.17).
Operating Instructions
IGNITING THE BURNERS
The knob on your gas cooktop controls both ignition and the safety device.
Proceed as follows to ignite the burners:
Press down & turn the knob for the burner you would like to use. Keep the knob
strongly pressed in for approximately 1 second to allow the ignitor to light
the gas, and allow the thermocouple to heat up. Release the knob after
approximately 1 second. The flame can be adjusted by turning the knob anti-
clockwise until it reaches the desired size. Only turn the knob between the
High and Low settings, otherwise, the burner will turn off.
To turn off the burner, push down & rotate the knob around to the ‘Off’
position.
Note: If the burner does not light within 12-15 seconds, turn the control knob
back to the ‘Off’ position, and attempt re-ignition after 1 minute. This will
allow any unburned gas to escape from the burner area.
If the burner does not light, firstly check that the cooktop is connected to
electricity. If connected ensure that the gas is turned on and that the
electrodes are sparking.
Also, ensure that all burner caps are placed correctly on the burner rings.
USING THE BURNERS
For greater efficiency and less gas consumption, use pots and pans with the
right diameters for the burners.
Avoid having flames extending out from underneath the pans (refer to the table
in the appliance details section for recommended sizing).
When cooking, always try to use a pot or pan with a flat base. Pots & pans
with an uneven or curved base will cause the burner to run inefficiently and
will take longer to cook your food.
Always heat the water to boiling point before placing food items to be cooked.
After the water has boiled, the heat setting can be dropped to maintain the
desired cooking temperature. This will speed up the cooking time and is more
efficient.
In the event of a power outage, your gas cooktop can still be used. Press &
turn the desired knob to the
‘High’ position and light with a match. Depress the knob after approx. 3
seconds and continue to operate the burner.
Large utensils exceeding the recommended size can cause excessive heat to
reflect back onto the appliance, potentially damaging the appliance and
causing a temperature hazard.
AUTOMATIC SAFETY VALVES
This safety device automatically closes the gas valve if there is any
disruption of the gas flow to the appliance, or if the gas flame goes out.
Cleaning and Storage
Please follow the maintenance & cleaning guidelines below to keep your Omega
cooktop in good working order.
The cooktop should be cleaned regularly with all stains and boilovers being
cleaned up. Do not allow stains and boilovers to become burnt onto the
appliance.
Please ensure the cooktop is cold when cleaning, to avoid burns from hot
components.
Try to minimize the use of specialized cleaning products. Attempt to clean
with soapy water and a sponge. If this is not successful, a mild cleaner can
be used.
Do not use abrasive cleaners or scourer-type pads to clean the appliance.
These can damage the Stainless
Steel finish or scratch the glass top surface.
A stainless steel cleaner can be applied which gives the cooktop an extra
shine. Only apply after cleaning with soapy water.
Avoid leaving acidic or alkaline substances on the cooktop.
Burners and enameled components are only to be washed with soapy water &
sponges. Do not use abrasive cleaners on these components.
When cleaning burner components, please ensure that they are fully dry before
replacing them on the cooktop and before use.
Ensure that all components are placed back onto the cooktop correctly. Failure
to do so can cause problems with the burners igniting and functioning
correctly. See diagrams on the following page for how to put the burners back
together.
WOK BURNER CLEANING & ASSEMBLY
When fitting the wok burner together, it is very important to check that the
burner flame distributor (F) and the cap (C) are correctly positioned (fig.
6). Failure to do so can cause problems with ignition and also the way in
which the burner operates.
Check that the electrode (S) is always clean to ensure trouble-free sparking.
Check that the probe (T) is always clean to ensure the correct operation of
the safety valves (for models with safety devices).
The Wok burner must be correctly positioned (see fig.7). The burner rib must
lock into position on the assembly below. If positioned correctly, the burner
will not rotate (fig.8).
Then position the enamel cap A and the enamel ring B (fig.8).
The four holes around the outside of the crown must always be kept clean.
When cleaning, remove the flame divider (fig.9) and use a cotton bud,
toothbrush, or a stiff wire brush to clean out any incrustations or dirt from
the four holes marked “H” (fig.10).
This procedure is necessary to ensure the burner functions correctly.
Maintenance
Clean burner tops and trivets at least once a week, or after any spillage.
Check injectors are not blocked and the electrode and probe are clean.
Gas inlet pipes should be checked periodically for leakages (see the section
on leak testing) a minimum of every 12 months.
Lubrication of gas valves – This can only be performed by an authorized
person. It may be required if the gas tap becomes stiff and difficult to turn.
Fault | Possible cause (corrective action) |
---|---|
No spark / No ignition of the gas. | Power outage, appliance power turned off |
at isolation switch, fuse blown/tripped, no gas to the appliance (check
supplies). Spillage of liquid over the burner (clean up spillage on burner
components). Burner not assembled correctly (Refer to assembly instruction
manual).
The burner ignites but the flame goes out when control knobs are released.|
The control knob was not depressed down enough when igniting the burner,
control knob was released from the ignition mode too early (try the ignition
again). Spillage of liquid over the burner (clean up spillage on burner
components). Burner not assembled correctly (Refer to assembly instruction
manual). Faulty thermocouple (technician call out required call Service
Centre).
Erratic / Abnormal flames or noise when operating the appliance.| Burner not
assembled correctly (Refer to assembly instructions). Spillage of liquid over
the burner (Clean up the spillage on burner components). The oversize cooking
vessel being used on the appliance (use smaller cooking vessels). Internal
ignition of the burner (Turn off gas and reignite burner). The wrong gas type
is being used (check supply and data labels).
Notes / Service History
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Australian & New Zealand Product Warranty Statements of Standard Warranty
Conditions
Australian Customers
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
New Zealand Customers
Nothing herein contained shall be construed in any way as excluding or
limiting your rights under the Consumer Guarantee Act 1993.
Our Warranty
This product is also covered by the manufacturer’s warranty set out in this
document (Our Warranty). Our Warranty is for a period of twenty-four (24)
months from the date of purchase and for refrigeration appliances will have an
additional thirty-six (36) months after the first twenty-four (24) months on
the Sealed System (PARTS only) Compressor & condenser etc. The labor cost to
replace these parts is the responsibility of the customer. This is in addition
to (and does not exclude, restrict or modify) any rights or remedies to which
you may already be entitled under the Australian Consumer Law or the New
Zealand Consumer Guarantee Act 1993 relating to this product. Our Warranty
(which is subject to the conditions below) covers rectification free of charge
of any fault arising from defective materials or components, or faulty
workmanship. The product will be repaired or replaced at the option of Omega,
and all costs of installation, removal, cartage, freight traveling expenses,
and insurance are to be paid by the customer. Our Warranty is subject to the
following conditions:
- That the purchaser contacts Omega prior to any product repair.
- That the purchaser carefully follows all instructions provided with the product and complies with all relevant electrical & plumbing regulations in their State when installing the product.
- That the purchaser carefully follows the instructions provided in the owner’s handbook relating to the proper use and care of the product and does not use the product for any purpose other than the DOMESTIC use for which it has been designed. If the appliance is used in commercial applications or for rental purposes, Our Warranty is limited to a warranty of Twelve (12) months covering all parts with Three (3) months on any labor cost of service or repair.
Service Area
The provision of service under Our Warranty is limited by the
boundary/territory area of the nearest service center. Traveling cost incurred
for service outside this area is not covered by Our Warranty and service will
incur commercial costs to be paid by the customer regulated by the number of
kilometers traveled beyond the service area. These costs will be disclosed to
you for acceptance by you prior to your claim being processed. Microwave ovens
must be returned to your nearest Authorised Service Centre for repair as they
are a carry-in serviceable appliance.
What is Covered by our Warranty
During the warranty period, Omega or its authorized Service Centre will, at no
extra charge, if your appliance is readily accessible without the need of
special equipment and subject to the terms and conditions of this warranty,
repair or replace any parts that it considers defective.
What is not covered by our Warranty
- Products installed are damaged or incomplete or not in compliance with the relevant electrical & plumbing regulations in their State.
- Normal wear and tear e.g. cleaning, light globes, filters, etc.
- Failure resulting from power surges and electrical storms.
- Insect or vermin infestation.
- Unauthorized repairs or use of non-genuine Omega parts.
- Any failure caused by the product not being used in accordance with the instruction and the installation manual provided with the product.
- Misuse or abuse, including failure to properly maintain or service.
- The clearing of blockages in pumps and hoses.
- Damage that occurs during delivery or installation.
- Claims to product surface coating due to liquid or solid spill-overs, accidental damage, or damage caused from cleaning products not recommended by Omega.
How to Claim Our Warranty
While registering your warranty is not a requirement, for peace of mind you
can register your warranty at
omegaappliances.com.au.
To make a claim under Warranty you will need to contact Omega in Australia or
New Zealand by using the contact details below.
If you are contacting Omega regarding any warranty claims and spare parts
inquiries, please make sure you have the following information on hand:
- Product Name/Model Number
- Serial Number/s
- Purchase Date (as per invoice or proof of purchase)
- Purchased From
- Warranty Registration Number (if registered)
Contact Us Australia
Omega is a division of Shriro Australia Pty Ltd
Phone: 1300 739 033
Email:
customercare@omegaappliances.com.au
Contact Us New Zealand
Omega is a division of Monaco Corporation (member of Shriro)Phone: 09 415 6000
Email: customercare@monacocorp.co.nz
omegaappliances
@omegaappliances_aus
omegaappliances.com.au
omegaappliances.co.nz
References
- Omega Appliances (@omegaappliances_aus) • Instagram photos and videos
- Omega New Zealand, Kitchen Appliances For The Home
- Omega Appliances
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