PetSafe ZND-1200 Pawz Away Indoor Pet Barrier User Manual

ZND-1200
Product Manual

pawz away®
indoor pet barrier
PLEASE READ THIS ENTIRE PRODUCT MANUAL BEFORE BEGINNING.

Welcome
You and your pet were made for each other. Our aim is to help you have the best companionship and the most memorable moments together. Your Pawz Away ® Indoor Pet Barrier is designed to keep pets away from off-limits areas. We know that safe pets make happy owners. Before getting started, please take a moment to read through the important safety information. If you have any questions, please don’t hesitate to contact us. Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems Australia PTY Ltd., and any other affiliate or brand of Radio Systems Corporation may be referred to collectively as “We” or “Us.”

Important Safety Information

Explanation of Attention Words and Symbols used in this guide
**** This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

| WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
---|---
| CAUTION, used with the safety alert symbol, indicates a hazardous
situation that, if not avoided, could result in minor or moderate injury.
| CAUTION, used without the safety alert symbol, indicates a hazardous
situation that, if not avoided, could result in harm to your pet.
| NOTICE is used to address safe use practices not related to
personal injury.

• Not for use with aggressive dogs. Do not use this product if your dog is prone to aggressive behavior. Aggressive dogs can cause severe injury or death to their owners and others. If you are not sure that this product is right for your dog, please talk to your veterinarian or a certified trainer.

• Button or Coin Cell Battery inside. Swallowed Lithium Batteries can cause internal chemical burns quickly and can lead to death. Dispose of used batteries immediately.

• Keep ALL batteries away from children. If swallowed, seek immediate medical attention.

• There is a risk of explosion if a battery is replaced by an incorrect type. Do not short circuit, mix old and new batteries, dispose of in fire or expose to water. When batteries are stored or disposed of, they must be protected from shorting. Dispose of used batteries properly.

• This system is NOT a solid barrier. The system is designed to act as a deterrent by using Static Correction to condition pets to remain outside established off-limits areas. It is important that you reinforce training with your pet on a regular basis. Since the tolerance level to Static Correction varies from pet to pet, Radio Systems Corporation CAN NOT guarantee that the system will, in all cases, keep a pet out of the established off-limits area. Not all pets can be trained not to cross the boundary. Therefore, if you have reason to believe that your pet may harm himself or pose a danger to others if he is not kept from crossing the boundary, you should NOT rely solely upon this system to restrict your pet. Radio Systems Corporation shall NOT be liable for any personal injuries, property damage, economic loss or any consequential damages sustained as a result of any animal crossing the boundary.

• This product is not a toy. Keep it away from children. Use it only to deter pets from particular areas.
  Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.

• Avoid leaving the collar on the dog for more than 12 hours per day.

• When possible reposition the collar on the pet’s neck every 1 to 2 hours.

• Check the fit to prevent excessive pressure; follow the instructions in this manual.

• Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.

• When using a separate collar for a lead, don’t put pressure on the electronic collar.

• Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.

• Examine the contact area daily for signs of a rash or a sore.

• If a rash or sore is found, discontinue use of the collar until the skin has healed.

• If the condition persists beyond 48 hours, see your veterinarian.

• For additional information on bed sores and pressure necrosis, please visit our website.
  These steps will help keep your pet secure and comfortable. Millions of pets are comfortable when they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.

• You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection.

• To prevent an unintended correction, do not perform setup procedures while the Receiver Collar is on your pet.

• If you are using a collar and leash for training, be sure the extra collar does not put pressure on the Contact Points of the Receiver Collar.

• To avoid damage to the transmitter do not use on wet surfaces, in damp or wet locations or around swimming pools. This product is designed for indoor use only. Do not expose to rain or snow.

Components

Other Items You May Need

• Drill and mounting hardware
• Non-metallic collar and leash
• Scissors
• Lighter

How the System Works
The PetSafe ® Pawz Away ® Indoor Pet Barrier keeps your pet away from a certain room, away from trash or off of furniture. Just place the Barrier Transmitter near the area your pet should avoid. The Barrier Transmitter sends a spherical radio signal, reaching up to 12 feet in diameter or a 6-foot radius. Your pet wears a Receiver Collar with Contact Points that touch his neck. When your pet enters the Barrier Area, he’ll hear a series of audible tones from the Receiver Collar and he will feel a safe Progressive Static Correction, delivered through the Contact Points on his neck. The Progressive Static Correction will get his attention, but will not cause harm. The correction continues until your pet leaves the Barrier Area. If your pet doesn’t leave, the collar will continue to correct at the maximum level after 3 seconds until the 15-second time-out. The PetSafe ® Pawz Away ® Indoor Pet Barrier has been proven safe, comfortable, and effective for pets at least 6 months old and 5 pounds or more.

Key Definitions
Barrier Transmitter: Transmits the wireless radio signal.
Barrier Area : Area that you want to prevent your pet from gaining access to.
Receiver Collar: Receives the radio signal from the Barrier Transmitter.
Contact Points: Deliver the safe Progressive Static Correction when your pet enters the Barrier Area.
Progressive Static Correction: Static correction begins at the lowest level and automatically increases to the maximum level within 3 seconds of the first detection in the Barrier Area. From 3 seconds until the 15-second time- out, the collar will continue to correct at the maximum level until your pet leaves the Barrier Area.

Operating Guide

Install the Barrier Transmitter

The Barrier Transmitter emits a radio signal from all sides in a spherical pattern. The signal may transmit through a wall or the ceiling/floor. The Barrier Transmitter can be placed lying flat on a surface or hung on a wall. If you choose to hang the Barrier Transmitter, note that the signal becomes very directional—the signal will be strongest directly in front of and behind the unit. The signal is weakest to the side of the unit.
Do not:

• Hang unit on a metal wall
• Place Barrier Transmitter on metal surfaces
• Place Barrier Transmitter near large metal objects such as refrigerators, washers, etc.
• Place Barrier Transmitter near audio speakers
  To keep the Barrier Transmitter in place on smooth surfaces, place the four grip pads to the bottom of the unit.

To avoid damage to the transmitter do not use on wet surfaces, in damp or wet locations or around swimming pools. This product is designed for indoor use only. Do not expose to rain or snow.

Set Up the Barrier Transmitter

To prevent an unintended correction, never perform set-up procedures while your pet is wearing the Receiver Collar.

1. Turn over the Barrier Transmitter and slide open the battery door. Install three AA alkaline batteries and replace the battery door.

2. Turn the Barrier Transmitter right side up and press the UP (+) arrow button once to turn ON the Barrier Transmitter. A black bar in the upper right-hand corner of the LCD display window indicates that the barrier Transmitter is set to mode A* (2A). A second black bar in the bottom of the LCD display indicates the range is set to one segment.

3. Each segment represents approximately two feet of diameter. You can create a Barrier Area of 2 feet in diameter up to 12 feet in diameter. Using the UP (+) and DOWN (-) arrow buttons, adjust the range to fit the desired pet Barrier Area.
   *All Indoor Barriers and Receiver Collars are preset to mode A. The A and B mode feature is designed to be used in multiple pet households where you may want one pet to be able to access an area while preventing access by another pet. For single pet households, you will not need to operate the Barrier Transmitter in any mode other than A. Please see the Additional Features section of this operating and training guide (beginning on page 11) for instructions on how to utilize modes A and B.
   Test the Barrier Area

4.  Keeping your hands away from the Contact Points, use the edge of the Test Light Tool to turn the receiver battery door to the ON(I)position.

5. Hold the Receiver Collar with the Contact Points facing up. Place the Test Light Tool on the Contact Points so that the wire in the Test Light Tool touches the Contact Points (3A). The PetSafe® logo on the Receiver Collar should face the Transmitter.
   

6. Hold the Receiver Collar at the approximate height of your dog’s neck (3B). Start outside of the range and walk slowly toward the Barrier Transmitter. As you reach the Barrier Area, the Receiver Collar emits a series of high-pitched tones. For each tone you hear, you should notice the Test Light flashing which indicates that a Progressive Static Correction is being delivered. The Receiver Collar’s tone is easily heard by dogs but may be at a volume level difficult for some humans to hear.
   

7. Check the range of the Barrier Area from multiple angles to ensure you are getting the desired coverage.

Note: Should you find that you are not getting the desired range at the maximum setting, move the Barrier Transmitter a few feet, or change from its standing-on-end position to laying flat. Metal objects can alter the magnetic field and change the transmitting signal range. The effect on the range depends on the size and shape of the objects. Signal range can be reduced if the Barrier Transmitter is placed on a concrete floor, due to steel reinforcement in the concrete. For best range results, place the Barrier Transmitter on a nonconductive surface, i.e., a wood floor or table. Placing the Barrier Transmitter beneath sofas and beds can reduce the range due to the metal springs altering the magnetic field.

Fit the Receiver Collar on Your Pet

Important: Proper fit and placement of your Receiver Collar is necessary for effective operation. The Contact Points must have direct contact with your pet’s skin on the underside of his neck.

Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.

• Avoid leaving the collar on the dog for more than 12 hours per day.
• When possible reposition the collar on the pet’s neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this manual.
• Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
• When using a separate collar for a lead, don’t put pressure on the electronic collar.
• Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please visit our website.
  These steps will help keep your pet secure and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed. You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection.

To assure a proper fit, please follow these steps:

1. Using the edge of the Test Light Tool, turn the battery door to the OFF (O) position.

2. Start with your pet standing comfortably (4A).

3. Place the receiver collar on your pet so that the PetSafe® logo is facing your pet’s chin. Center the Contact Points underneath your pet’s neck, touching the skin. If your pet has a long or thick coat then it may be necessary to trim the hair around the Contact Points to make sure that contact is consistent.
   Note: The Receiver Collar comes with Short Contact Points. Long Contact Points are available and can be purchased through the Customer Care Center.

4.  Adjust the tightness of the Receiver Collar to fit your pet’s neck. Check the tightness of the Receiver Collar by inserting one finger between the end of a Contact Point and
   your pet’s neck. The fit should be snug but not constricting (4B).
   

5. Allow your pet to wear the Receiver Collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the Receiver Collar.

6. Once you are satisfied with the fit of the Receiver Collar then you may trim any excess collar strap as follows (4C):
   a. Mark the desired length of the Receiver Collar with a pen. Allow for growth if your pet is young or grows a thick winter coat.
   b. Remove the Receiver Collar from your pet and cut off the excess.
   c. Before placing the Receiver Collar back onto your pet, seal the edge of the cut collar by applying a flame along the frayed edge.

To Re-Thread the Collar

| The slide buckle prevents the collar from becoming loose around your pet’s neck.
---|---
| The ridges must be facing up; the collar will slip if it is not properly threaded.
| To loosen: Slide the strap through the Slide and Fasten Buckles and pull down.
| To tighten: Slide the strap up through the Fasten Buckle and pull through the Slide Buckle.

Receiver Collar Batteries

The PetSafe® Pawz Away® Receiver Collar uses two 3-volt Lithium coin cell batteries, size CR2032. Replacement batteries can be found at many retailers or through the  Customer Care Center. Contact the Customer Care Center or visit our website to locate a retailer near you.

To replace the batteries:

1. Using the edge of the Test Light Tool, turn the battery door to the OPEN ( )position.
   

2. Lift the battery door out and turn the door over. The two-volt Lithium coin cell batteries are stored inside the door.

3. Remove the old batteries and insert new batteries with the positive (+) side facing the battery door lid.

4. Insert the battery door back into the Receiver Collar and turn to either the OFF(O) or ON(I) position to lock the door in place.

Battery life will vary depending on how often your pet tests the system and receives a Static Correction. Check the Receiver Collar and Barrier Transmitter every month to ensure the system is working properly. To prolong battery life, it is recommended that you turn the Receiver Collar and Barrier Transmitter OFF when not in use.

Additional Features

Time Out Feature
For your pet’s safety, the Receiver Collar has a built-in Time Out feature. If your pet stays in the Barrier Area for longer than 15 seconds the Receiver Collar will stop delivering the Progressive Static Correction. The Receiver Collar will then administer a random single Static Correction every 5 to 10 seconds at the maximum level until the pet leaves the Barrier Area. Once your pet leaves the Barrier Area, the Receiver Collar resets itself and will deliver a Progressive Static Correction the next time your pet enters the Barrier Area.

Mode A, B, and AB Feature
For multiple pet households, additional PetSafe ® Pawz Away ® Receiver Collars can be purchased to work with one or more PetSafe ® Pawz Away ® Indoor Barrier Transmitters. You can set up an unlimited number of Barrier Transmitters in your home and an unlimited number of Receiver Collars can be used with one or more Barrier Transmitters. If you have multiple pets, you may want to allow one pet access to an area while denying access to another pet. With the purchase of additional Receiver Collars and Barrier Transmitters, you can accomplish this by using the Mode A and Mode B functions. All PetSafe ® Pawz Away ® Indoor Barrier Transmitters and Receiver Collars come preset to mode A. Each Receiver Collar can operate in one of two different modes—A or B. Each Barrier Transmitter may be set to either A, B or AB mode to allow for multiple configurations.

When the Barrier Transmitter and Receiver Collar are set to mode A, the Barrier Transmitter denies access to pets wearing a Receiver Collar programmed to mode A. Receiver Collars set to mode B will not pick up the signal from a Barrier Transmitter set to mode A.
When the Barrier Transmitter and Receiver Collar are set to mode B, the Barrier Transmitter denies access to pets wearing a Receiver Collar programmed to mode B. Receiver Collars set to mode A will not pick up the signal from a Barrier Transmitter set to mode B.

Programming the Mode Settings

All programming is done through the Barrier Transmitter and the programming is synchronized with the Receiver Collar. The Receiver Collar cannot be programmed separately from the Barrier Transmitter.
You may synchronize multiple Receiver Collars to a single Barrier Transmitter at one time. However, make sure any Receiver Collar you do not wish to synchronize is turned  FF during the programming procedure. Any collar that is within 5 feet of the Barrier Transmitter and turned ON may be reprogrammed. Familiarize yourself with the steps outlined below before attempting to program the Barrier Transmitter and Receiver Collar.
To prevent an unintended correction, do not perform setup procedures while the Receiver Collar is on your pet.

1. Gather the Receiver Collar(s) you wish to synchronize with the Barrier Transmitter. Turn the Receiver Collar(s) ON and place less than one foot from the Barrier Transmitter.

2. Turn the Barrier Transmitter OFF by pressing the DOWN (-) arrow button until there are no bars displayed in the LCD window. Remove the battery door.

3. The mode switch is located inside the transmitter and is preset to mode A. Move the switch to the center position for mode B or to the right position for mode AB  (5A).
   Once you have selected the desired mode, replace the battery door.
   Note: If you have selected mode AB you do not need to proceed with programming the receiver in the next steps. Receiver Collars set to mode A or mode B will each receive the radio signal from a Barrier Transmitter set to mode AB.

4. To program the Receiver Collar to either mode A or mode B, press and hold the DOWN (-) arrow button and then press the UP (+) arrow button for approximately 5  seconds. Programming is complete when you hear a series of three beeps from the Receiver Collar.

5. Once the Receiver Collar has been programmed, press the UP (+) arrow button to turn the Barrier Transmitter ON. Check to make sure the black bar(s) appear on the LCD screen indicating the mode you have selected (5B) and reset the Barrier Transmitter to the desired range.

Training Guide

The PetSafe ® Pawz Away ® Indoor Pet Barrier operates on the principle of positive and negative reinforcement. Your pet will learn to avoid the Barrier Areas you have set after receiving a Progressive Static Correction (negative reinforcement) and your pet will learn that he is more comfortable when he avoids the Barrier Areas (positive reinforcement). In some cases, it may not be necessary to train your pet. You can let your pet wander freely to determine the new boundaries. Monitor your pet during his first session. Pets learn at different rates and it may take several times for your pet to successfully understand and honor the Barrier Areas.

Begin Your Pet’s First Session

1. Move your pet away from the Barrier Area.
2. Activate the Receiver Collar by turning the battery door to the ON position. Place the Receiver Collar around your pet’s neck. Be sure that the Receiver is directly under your pet’s neck.
3. Allow your pet to wander freely to learn the new boundaries.

Further Training

If your pet is confused or unsure how to avoid the Barrier Areas then you may need to teach your pet how to do so by following these easy training steps:

1. Place a second nonmetallic collar on your pet ABOVE the Receiver Collar and attach a long leash.
   Be sure the extra collar does not put pressure on the Contact Points of the Receiver Collar.

2. Walk your pet toward the Barrier Area. As soon as you hear the tone or you see that your pet is receiving a Static Correction, gently pull him away from the Barrier Area and back into the safe zone.

3. Reward your pet with praise each time he leaves the Barrier Area.

4. Practice this technique a few times until you feel that your pet is mastering avoidance of the Barrier Areas.

Be sure to never force or entice your pet to enter the Barrier Areas.

Accessories

To purchase additional accessories for your PetSafe® Pawz Away® Indoor Pet Barrier, contact the Customer Care Center or visit our website to locate a retailer near you.

Troubleshooting

The barrier Transmitter does not appear to work.| •Check segment indicator on Barrier Transmitter.
•Check/replace batteries in Barrier Transmitter.
•Increase the Barrier Area range on the
Barrier Transmitter.
•Check that the Barrier Transmitter setting corresponds to the Receiver Collar setting. (i.e. Barrier Transmitter is set to mode A and the Receiver Collar is synchronized to pick up mode A)—refer to the Additional Features section beginning on page 11 for instructions.
---|---
The barrier Area range is too low.| •Check/replace batteries in Receiver Collar.
•Adjust Barrier Transmitter range to increase Barrier Area size.
The barrier Area range is too high.| •Adjust Barrier Transmitter range to decrease Barrier Area size.
Pet seems to receive no stimulation.| •Check/replace batteries in Receiver Collar.
•Use Test Light Tool to check for static correction.
•Check Receiver Collar fit to ensure Contact Points have direct skin contact.
•Check the setting on the Barrier Transmitter.
Unable to hear Receiver Collar’s tone.| •Check/Replace batteries in Receiver Collar.
•Pets easily hear the tone but it may be a volume level that is difficult for you to hear.
•Use the Test Light Tool to check the Receiver Collar for static correction.
No segments on Barrier Transmitter.| •Press the UP (+) arrow button.
•Check/replace batteries in Barrier Transmitter.

Terms of Use and Limitation of Liability

1. Terms of Use
   The use of this product is subject to your acceptance without modification of the terms, conditions, and notices contained with this product. Use of this product implies acceptance of all such terms, conditions, and notices. If you do not wish to accept these terms, conditions, and notices, please return the product, unused, in its original packaging and at your own cost and risk to the relevant Customer Care location together with proof of purchase for a full refund.

2. Proper Use
   Proper Use includes, without limitation, reviewing the entire Product Manual and any specific safety information statements. The specific temperament or size/ weight of your pet may not be suitable for this product. If you are unsure whether this product is appropriate for your pet, please consult your veterinarian or certified trainer prior to use. For products used with pets where training is desired, Radio Systems Corporation recommends that these training products are not used if your pet is aggressive and accepts no liability for determining suitability in individual cases..

3. No Unlawful or Prohibited Use
   This product is designed for use with pets only. This product is not intended to harm, injure or provoke. Using this product in a way that is not intended could result in a violation of Federal, State or local laws.

4. Limitation of Liability
   In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any direct, indirect, punitive, incidental, special or consequential damage and/or (ii) any loss or damages whatsoever arising out of or connected with the use or misuse of this product. The Purchaser assumes all risks and liability from the use of this product to the fullest extent permissible by law.

5. Modification of Terms and Conditions
   Radio Systems Corporation reserves the right to change the terms, conditions, and notices governing this product from time to time. If such changes have been notified to you prior to your use of this product, they shall be binding on you as if incorporated herein.

Compliance

Australia
This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media Authority).

Customer Care International
USA & Canada – Tel: 800-732-2677
Monday – Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
Australia – Tel: 1800 786 608
Monday – Friday 7:30 AM – 5 PM
New Zealand – Tel: 0800 543 054
Monday – Friday 10:30 AM – 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to this product and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed envelope to Radio Systems PetSafe Europe Ltd.
2nd Floor, Elgee Building, Market Square,
Dundalk, Co. Louth, Ireland, +353 (0) 42 942 1811

Perchlorate Battery
Perchlorate Material – special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.

Battery Disposal
A separate collection of spent batteries is required in many regions. Check the regulations in your area before discarding spent batteries. At the end of the product life, please contact one of our Customer Care Centers to receive instructions on the proper disposal of the unit. Please do not dispose of the unit in the household or municipal waste. For a listing of Customer Care Center telephone numbers in your area, visit our website at www.petsafe.com.
**Important Recycling Advice**
Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be recycled. At the end of the product life, do not place it in the normal municipal waste system. Please check the regulations in your area or return it to where it was purchased so that it can be placed in our recycling system. If these options are not possible, please contact the Customer Care Center for further information.

Warranty

One Year Non-Transferable Limited Warranty
This product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be found at petsafe.com and/or are available by contacting your local Customer Care Center.
The United States and Canada
Radio Systems Corporation 10427 PetSafe Way Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferable Limited Warranty

What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the Product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to the replacement of the product with new or refurbished items at Radio Systems’ sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems product or transfers the property on which the Radio Systems product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original place of purchase for any warranty issues. Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these Warranty terms. Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:

Radio Systems Australia Pty Ltd.
PO Box 3442
Australia Fair QLD 4215, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: aus-info@petsafe.net

To file a claim, proof of purchase must be provided. Without proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product. If the Product is deemed to be faulty within 30 days from the date of original purchase, Radio Systems will organize for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that can not be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should you have any queries or require any further information, please contact our Customer Care Centre on
1800 786 608 (Australia) or 0800 543 054 (New Zealand).

petsafe.com

References

• Self-Cleaning Litter Boxes, Dog Fences & More | PetSafe®
• dtsc.ca.gov/hazardouswaste/perchlorate
• Self-Cleaning Litter Boxes, Dog Fences & More | PetSafe®
• Self-Cleaning Litter Boxes, Dog Fences & More | PetSafe®

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>