Jackery Explorer 2000 Power Station User Manual

: June 5, 2024
: Jackery

Table of Contents

Package List
Product Inspection
PRODUCT INFO
Specifications
Recharge Time
HOW TO USE THE POWER STATION?
GIVE YOUR APPLIANCES MORE RUN TIME
Troubleshooting
FAQ
PRODUCT GUIDELINES
WARRANTY
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Explorer 2000 Power Station
User Manual Jackery Explorer 2000 Power Station -
Fig

YOU GET THE POWER STATION, WHAT YOU SHOULD DO

Package List

Please kindly check all accessories are complete (Car charger cable, AC charger cable, 2 *Solar panel parallel adapter cable, Adapter, and User manual).
If any charger cables missing, please feel free to contact us at: hello@jackery.com. Jackery Explorer 2000 Power
Station - Fig 2

Product Inspection

Please kindly check if the one you get is the same as the one you ordered.
Please kindly check the appearance of the product first to see if there is damage or cracks.
Please kindly test the power station to see if it can input or output well.

*Note: Charge first- before using your new Jackery Explorer 2000, plug it into a suitable power outlet until it is fully charged.

PRODUCT INFO

Pic of Input & Output Ports

Specifications

| 2060.64Wh (57.24Ah/36V)| | 19.6kg / 43.21bs| | 39.4 x 31 x 32.3cm 15.5 x 12.2 x 12.7in
---|---|---|---|---|---
| 2 xSolarSaga Input: Support 12.5-54V double to 800W max AC Input: 110V- 60Hz, 10.58A 1164W max| | 4×110V∼60V,20A
2200Wmax continuous,4400 surge peak| | 12V—10A
| USB-A Output: 5V-=2.4A USB-C PD Output :5V=3A,9V=3A, 12V=3A,15V=3A, 20V=3A Qualcomm° Quick Charge’ 3.0 Output: 5-6.5V=3A, 6.5-9V=2A, 9-12V=1.5A| | Lithium-ion| | ≥ 500
| Under-voltage Protection Overvoltage Protection Overcurrent in Charge/Discharge Protection Short Circuit in Charge/ Discharge Protection Over-temperature in Charge/Discharge Protection Overcharging Voltage Protection| | Support Solar Panel MPPT Charging| | SOS LED
| | Operating Temperature| 10∼40ºC| Recharging Temperature| 0∼40ºC

HOW TO RECHARGE THE POWER STATION & RECHARGE TIMES
Before use or storage, plug your Explorer 2000 into the wall until it is fully charged. If the LCD screen shows less than 20% capacity, plug it into a power source, like an AC outlet or a solar panel, as soon as possible.

Recharge Time

Wall Charger| Car Charger| 200W Solar Panels Ali2X (Optional)| Electric Generator
---|---|---|---
Around 2.6 Hours| Around 18 Hours| Around 13 Hours (Depending on Weather)| Around 2.6 Hours

How to Use the Saga 200W to Charge the E2000
Jackery recommends Best Match:
Use two Jackery SolarSaga 200W solar panels to charge the E2000.
Single SolarSaga 200W for the Explorer 2000 SolarSaga 200W solar panel (not included) can quickly charge the Explorer 2000 within 13 hours.
Solar recharging steps:
A.Find the DC interface on the back of SolarSaga 200W;
B.Connect the DC interface with the adapter(included), and then plug the DC input of Explorer 2000.
Jackery Explorer 2000 Power Station - Fig 4 Two SolarSaga 200W for the Explorer 2000
Two SolarSaga 200W solar panels (not included) can quickly charge the Explorer 2000 within 7 hours.
Solar recharging steps:
A.Find the DC interface on the back of SolarSaga 200W;
B.Connect the DC interfaces of 2*SolarSaga 200W with the Solar panel parallel adapter cable;
C.Connect the Solar panel parallel adapter cable with the DC input of Explorer 2000. Jackery Explorer 2000 Power Station - Fig 5

Three SolarSaga 200W for the Explorer 2000
Three SolarSaga 200W solar panels (not included) can quickly charge the Explorer 2000 within 5 hours.
Solar recharging steps:
A.Find the DC interface on the back of SolarSaga 200W;
B.Connect the DC interface with the adapter(included), and then plug the DC input of Explorer 2000; Connect the DC interfaces of 2*SolarSaga 200W with the Solar panel parallel adapter cable.
C.Connect the DC interface with the adapter(included), and then plug the DC input of Explorer 2000; Connect the Solar panel parallel adapter cable with the DC input of Explorer 2000. Jackery Explorer 2000 Power Station - Fig
6

Four SolarSaga 200W for the Explorer 2000
Four SolarSaga 200W solar panels (not included) can quickly charge the Explorer 2000 within 3.9 hours.
Solar recharging steps:
A.Find the DC interface on the back of SolarSaga 200W;
B.Connect the DC interfaces of 4SolarSaga 200W with the Solar panel parallel adapter cable;
C.Connect the 2Solar panel parallel adapter cable with the DC input of Explorer 2000; Jackery Explorer 2000 Power Station - Fig
7

How to check the E2000 is full charged?
The display screen shows 100% when fully recharged.

HOW TO USE THE POWER STATION?

Start to use the Explorer 2000
Power
LCD Screen Button

Press the power button to check the remaining battery.
AC/ DC /USB Button
Turn on each output by pressing its power button, also turn it off as it will not turn off automatically or it will drain the battery out.
Note: For power saving, Explorer 2000 portable power station will be turned off automatically in 12 hours when being drawn under 25W power.
LCD Screen
Power Level Percentage
Check the battery level by pressing the display button before use. If the battery is at a low level, charge first. LCD screen flickers around 10 times when the battery capacity drains to 20% or 10%.
Power of Input-Output (W)
Please ensure that power consumption is less than 2200W, then press the power button. If the Jackery Explorer’s total output exceeds 2200W, it will shut off.
Low & High-Temperature Alarm
The E2000 can power your devices at temperatures ranging from -10 – 40 °C. If your working temperature is outside this range, the unit may stop working. Also please kindly recharge your Explorer 2000 within 0 – 40 °C.
Other
Fan Operating Principle
E2000 uses intelligent temperature control. When the AC is turned on, the fan does not turn on. Only when the temperature rises to a certain degree then the fan starts to turn on.
How to reset the Explorer 2000
Please hold the display power button and USB button simultaneously for 13s above to reset the battery.
When should we need to reset the power station?
When the power station can’t work properly, you can choose to reset the battery to troubleshoot. Jackery Explorer 2000 Power Station - Fig
10

| It shows that Explorer 2000 is recharging from solar panels.
---|---
| It shows that Explorer 2000 is recharging from wall outlets.
| It shows that Explorer 2000 is recharging from the car.
| It shows that the Explorer 2000 is used in high or low temperatures. Please use E2000 within an ambient temperature-10°C-40°C.
| It shows that the Explorer 2000 has been drained out. Please kindly charge it to 100% and then use it.
| It shows that Explorer 2000 is being recharged.
| It shows that Explorer 2000 is charging other devices.
| It shows that Explorer 2000 is charging other devices through AC port outlets.
| When the Explorer 2000 is recharged, the small squares in the orange circle will light up clockwise.

GIVE YOUR APPLIANCES MORE RUN TIME

Note: The running time of the E2000 for the following equipment is tested in the laboratory, which has strict controls on temperature, the working hours can also be affected by many other factors.The actual working time = 2060Wh* 0.85 / operating power of your device.

Charging
RUN TIME

For inductive load devices:

What is the inductive load device?
Inductive Loads also called Lagging Loads Inductive Load Banks Inductive Reactive Loads or Power Factor Loads, are AC loads that are predominantly inductive in nature so that the alternating current lags behind the alternating voltage when the current flows into the load.
The inductive load device has instant start power when it runs. Typically starting power is 3 times the amount of power to run the application.
When you check if the E2000 can run the device, please kindly check if there is an instant start power.

Troubleshooting

Problem With Input (AC/DC)
When the power station has something wrong with input by using AC charger cable:

Check if the charger cable and the power station are reliably connected; whether the charger indicator light is on.
Check if the original charger is used.
Whether the charging indicator of the power station power supply is on and whether the screen displays the charging power.
Please try to use the provided car charging cable to charge to see. This troubleshooting is also fit for DC input failure.

Problem With Solar Charging
Using Jackery solar panel to charge the E2000:

Please kindly check if all connections are ok.
Please use the provided AC charger to charge to see.
Please use a soft cloth to remove the dust and dirt on the surface.
Please test under midday strong sunlight. Connect the solar panel, and make sure there is no shadow cast on the panel. You can unplug and plug for several times to see.

Using another brand of solar panel to charge the E2000:

Please kindly check if all connections are ok.
Please use the provided AC charger to charge to see.
Please use a soft cloth to remove the dust and dirt on the surface.
Please test under midday strong sunlight. Connect the solar panel, and make sure there is no shadow cast on the panel. You can unplug and plug for several times to see.

If E2000 can be recharged by an AC charger well, it shows that there is nothing wrong with the E2000 and please check if there is a problem with the solar panel.
Problem with Output (AC/DC/USB)
When the power station has something wrong with AC/DC/USB Output, please hold the display power button and USB button simultaneously for 13S above to reset the battery.
Problem With LCD Screen
Please hold the display power button and USB button simultaneously for 13S above to reset the battery.
Customer Support:
If there are some problems with the power station, please feel free to contact us at hello@jackery.com.
Please send the messages according to the template to move forward your issue faster.
Amazon order number/ Web order number + issue + S/N code + Pictures / video if needed

FAQ

Qi: What devices can Explorer 2000 power?
A: Please note that the AC output port can only charge/power devices that operate at less than total 2200Watt.
Q2: Can the battery inside be replaceable?
A: No, the batteries inside of Jackery power station can’t be replaceable.
Q3: Can the E2000 be used as UPS?
A: No, the E2000 can’t be used as UPS, need to press the power button to turn on the AC/USB /DC output, so it can’t turn on and off automatically.
Q4: How to know the working times for my device?
A: Working time = 2060Wh* 0.85 / operating power of your device.
Q5: Does Explorer 2000 include a built-in MPPT controller?
A: All Jackery power stations have a built-in MPPT controller.
Q6: How do I know the Explorer 2000 is charged?
A: To check the charge level of the Explorer 2000, refer to the LCD Battery Display.
Q7: Can I keep this charged up by keeping it plugged in all the time in case of a power outage?
A: Yes, you can keep the battery plugged in to charge. Keeping it plugged in won’t cause damage to the battery.
Q8: Can I use it indoors?
A: Yes, the Explorer 2000 is safe to use indoors.
Q9: Why it take so long to charge the power station from 99%to 100%?
A: When the power station is charged at low power (constant current stage), the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the constant current stage (the charging power gradually decreases to full). In the later stage of charging, the charging power gradually decreases. Please kindly take a long time to charge to 100%.
Q10: Can I find any video about recharging the Explorer 2000?
A: Please kindly check the video in the following instructions:

Go to jackery.com
Click the “Support”, and then choose “FAQ”
Check”Product Video”

Q11:Are the output ports regulated, and if so, which ones are regulated?
A: All output ports of Jackery power stations are regulated. The voltage won’t change when the battery power decreases.
More questions, please kindly find the answer in the following way:

Go to jackery.com
Click the “Support “, and then choose”FAQ”

PRODUCT GUIDELINES

Please recharge it every 3-month to keep the battery power above 50% if you don’t use it.
It’s suggested to recharge the battery before the power drops below 15%
Only charge the E2000 within an ambient temperature of 0-40°C (32-104°F), discharge temperature is -10-40°C and Storage temperature is 1 year: -20-25°C, 3 months: -20-45°C, 1 month: -20-60°C.
Please keep the battery laid flat during use, charging, and storing.

WARRANTY

Note: We only provide the warranty for the buyer who purchased on Amazon (Jackery Inc) or Jackery website.
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth Jackery’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Exchange
Jackery will replace (at Jackery’s expense) any Jackery product that fails to operate during the applicable warranty period due to a defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on Jackery’s product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
Jackery’s warranty does not apply to:

Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery’s current product literature.
Attempted repair by anyone other than an authorized facility
Any product purchased through an online auction house.
Jackery’s warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 3 months thereafter.

Customer Support: hello@jackery.com
To obtain warranty service, contact our customer service team at hello@jackery.com.
How to Register the Item and Get the Warranty?