Jackery Explorer 300 Power Station User Manual
- June 5, 2024
- Jackery
Table of Contents
USER MANUAL
Model: Explorer 300
YOU GET THE POWER STATION, WHAT YOU SHOULD DO
Package List
Please kindly check all accessories are complete (Car charger cable, AC&AC
charger cable, User manual).
If any charger cables missing, please feel free to contact us at:
hello@jackery.com.
Product Inspection
- Please kindly check if the one you get is the same as the one you ordered.
- Please kindly check the appearance of the product first to see if there is damage or cracks.
- Please kindly test the power station to see if it can input or output well.
Note: Charge first- before using your new Jackery Explorer 300, plug it into a suitable power outlet until it is fully charged.
PRODUCT INFO
Pie of Input & Output Port
Specifications
| 293.8Wh (20.4Ah/14.4V)| | 13.2kg /7 .1 lbs| | 23 x 13.3 x 19.9cm9.1
X5.2X7.8in
---|---|---|---|---|---
| DC put Wal! Charger. 24 3.15A
Care arger: 13.6± V 6.6±0.6A
Solar Panels: 12.6-22V 3-7A
USB-C PD Input: 20V 3A
(DC lnput+USB-C PD Input:
24V=3. 75A+20V 3A)| | 2 dlOV~GOH,, 2. 72A 300W max continuous 500W surge peak|
| 12V l0A
| USB-A Output: 5V 2.4A
USB-C PD Output:5V 3A, 9V 3A,
15V 3A, 20V 3A
Qualcomm® Quick Charge™ 3.0 Output:
5-6.SV=3A, 6.5-9V 2A, 9-12V l.5A| | Lithium-ion| | ≥500
| Under-voltage Protection
Overvoltage Protection
Over-current in Charge /Discharge Protection
Short Circuit in Charge/ Discharge Protection
Over-temperature in Charge/Discharge Protection
Overcharging Voltage Protection| | Support Solar Panel MPPT
Charging| | Lifetime
| FC RoHS UN38.3
WARNING Q2-=.30| Temperature
Operating| 1-10~40°C| Recharging
Temperature| 0-35°C
HOW TO RECHARGE THE POWER STATION & RECHARGE TIMES
Before use or storage, plug your Explorer 300 into the wall until it is fully charged. If the LCD screen shows less than 20% capacity, plug it into a power source, like an AC outlet or a solar panel, as soon as possible.
Recharge Time
wall charge| car charger| EE 100W Solar Panels(Optional)| Electric
Generator
---|---|---|---
Around 4.5 Hours| Around 5 Hours| Around 5.5Hours (Depending on Weather)|
Around 4.5 Hours
How to Use the Saga lOOW to Charge the E300
Jackery recommends Best Match: Use one Jackery SolarSaga lOOW solar panels
to charge the E300.
Solar recharging steps:
A.Find the DC interface on the back of SolarSaga lOOW;
B.Connect the DC interface of SolarSaga 100W with the DC input of Explorer
300.
HOW TO USE THE POWER STATION?
Start using the Explorer 300
o Power
LCD Screen Button
Press the power button to check the remaining battery.
AC Button / DC 12V Button /USB Button
Turn off each output by pressing its power button, also turn off as it will not turn off automatically or it will drain the battery out.
Note: For power saving, Explorer 300 portable power station will be turned off automatically in 12 hours when being drawn under lOW power.
LCD Screen
Power Level Percentage
Check the battery level by pressing the display button before use. If the
battery is at a low level, charge first.LCD screen flickers around 10 times
when the battery capacity drains to 20% to 10%.
Power of Input
Output (W) Please ensure that power consumption is less than 300W, then press
the power button. If the Jackery Explorer’s total output exceeds 300W, it will
shut off.
Low & High
Temperature Alarm
The E300 can power your devices at temperatures ranging from -10~40°C. If your
working temperature is outside this range, the unit may stop working.
Other
How to reset the Explorer 300
Please try to hold the display power button for 8s to reset the battery.
When should we need to reset the power station?
When the power station can’t work properly, you can choose to reset the
battery to troubleshoot.
Fan Operating Principle
E300 uses intelligent temperature control. When the AC is turned on, the fan
does not turn on.Only when the temperature rises to a certain degree then the
fan starts to turn on.
Attention 
If you operate the power station in an improper way, there will be appearing symbols on the LCD screen.
The battery has been draining out
It shows that the battery has been drained out. Please kindly charge it to
100% and then use it.
A warming tip: It’s suggested to recharge the battery before the power drops
below 15%. Please don’t drain out the battery. 
It shows that the battery is used in a high or low temperature. Please charge, use and store the E300 within an ambient temperature 0-40C (32-104F).
Battery was overcharged
It shows that the battery was overcharged. Please try to hold the display
power button for 8s to reset the battery and try to charge to see.
Over-loaded
It shows that the power station is over-loaded, please kindly check the power
of your device and hold the display power button for 8s to reset the battery
and try to charge to see.
GIVE YOUR APPLIANCES MORE RUN TIME
Note: The running time of the E300 for the following equipment is tested in the laboratory, which has strict controls on temperature, the working hours can also be affected by many other factors.The actual working time = 293Wh 0.85 / operating power of your device.
Charging
Drone (90W max)| Motion Camera (5W max)| 12″Mac book (30w)| Smartphone (18w
max)| 32 TV (60w)
RUN TIME| About 5.8 Recharges| About 54 Recharges| About 4 Recharges| About 30
Recharges| About 4.5Hours
---|---|---|---|---|---
For inductive load devices:
-
What is the inductive load device?
Inductive Loads, also called Lagging Loads or Inductive Load Banks Inductive Reactive Loads or Power Factor Loads, are AC loads that are predominantly inductive in nature so that the alternating current lags behind the alternating voltage when the current flows into the load. -
The inductive load device has instant start power when it runs. Typically starting power is3 times the amount of power to run the application. +
-
When you check if the E300 can run the device, please kindly check if there is an instant start power.
Troubleshooting
Problem With Input (AC/DC)
When the power station has something wrong with input by using AC charger
cable ;
- Check if the charger cable and the power station are reliably connected; whether the charger indicator light is on.
- Check if the original charger is used.
- Whether the charging indicator of the power station power supply is on and whether the screen displays the charging power.
- Please try to use the provided car charging cable to charge to see.
This troubleshooting is also fit for DC input failure.
Problem With Solar Charging
Using Jackery solar panel to charge the E300:
- Please kindly check if all connections are ok.
- Please use the provided AC charger to charge to see.
- Please use a soft cloth to remove the dust and dirt on the surface.
- Please test under midday strong sunlight. Connect the solar panel, and make sure there is no shadow cast on the panel. You can unplug and plug in several times to see.
Using another brand of solar panels to charge the E300:
- Please kindly check if all connections are ok.
- Please use the provided AC charger to charge to see.
- Please use a soft cloth to remove the dust and dirt on the surface.
- Please test under midday strong sunlight. Connect the solar panel, and make sure there is no shadow cast on the panel. You can unplug and plug in several times to see.
If E300 can be recharged by AC charger well, it shows that there is nothing wrong with the E300 and please check if there is a problem with the solar panel.
Problem with Output (AC/DC/USB)
When the power station has something wrong with AC/DC/USB Output, please try
to hold the display power button for 8s to reset the battery and try to charge
to see.
Problem With LCD Screen
If the LCD screen can’t work, or the shown input or output number is
inaccurate, please try to hold the display power button for 8s to reset the
battery and try to charge to see.
Customer Support:
If there are some problems with the power station, please feel free to contact
us at hello@jackery.com. Please send the messages
according to the template to move forward your issue faster.
Amazon order number/ Web order number+ issue+ S/N code+ Pictures/ video if
needed
Product Guidelines
- Please recharge it every 3-month to keep the battery power above 50% if you don’t use it.
- It’s suggested to recharge the battery before the power drops below 15%
- Only charge the E300 within an ambient temperature of 0-40C (32-104°F), discharge temperature is -10-40C, and Storage temperature is-20-45°C.
- Please keep the battery laid flat during use, charging, and storing.
FAQ
Q1: What devices can Explorer 300 power?
A: Please note that the AC output port can only charge/power devices that
operate at less than a total of 300 Watt.
Q2: Can the Explorer 300 be charged while using?
A: Yes, Explorer 300 supports pass-through charging. But we don’t suggest, it
will cause damage to battery life.
Q3: Can the E300 be used as UPS?
A: No, the E300 can’t be used as UPS, need to press the power button to turn
on the AC/USB /DC output, so it can’t turn on and off automatically.
Q4: How to know the working times for my device?
A: Working time= 293Wh* 0.85 / operating power of your device.
QS: Does Explorer 300 include a built-in MPPT controller?
A: All Jackery power stations have a built-in MPPT controller.
Q6: How do I know the E300 is charged?
A: To check the charge level of the Explorer 300, refer to the LCD Battery
Display.
Q7: Can I keep this charged up by keeping it plugged in all the time in
case of a power outage?
A: Yes, you can keep the battery plugged in to charge. Keeping it plugged in
won’t cause damage to the battery.
Q8: Can I use it indoors?
A: Yes, the E300 is safe to use indoors.
Q9: Why it take so long to charge the power station from 99%t0 100%?
A: When the power station is charged at low power (constant current stage),
the charging power is the largest. With the increase of the power, the
internal battery pack voltage of the energy storage gradually increases to the
charging limit voltage and then enters the constant current stage (the
charging power gradually decreases to full). In the later stage of charging,
the charging power gradually decreases. Please kindly take a long time to
charge to 100%.
Q10: Can I find any video about recharging the E300?
A: Please kindly check the video in the following instructions:
- Go to jackery.com
- Click the “Support”, and then choose “FAQ”
- Check “Product Video”.
Q11:Are the output ports regulated, and if so, which ones are regulated?
A: All output ports of Jackery power stations are regulated. The voltage won’t
change when the battery power decreases.
Q12: Can the battery inside be replaceable?
A: No, the batteries inside of Jackery power station can’t be replaceable.
More questions, please kindly find the answer in the following way:
- Go to jackery.com
- Click the”Support”, and then choose “FAQ”
WARRANTY
Note: We only provide the warranty for the buyer who purchased on Amazon (Jackery Inc) or Jackery website.
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery
product will be free from defects in workmanship and material under normal
consumer use during the applicable warranty period identified in the ‘Warranty
Period’ section below, subject to the exclusions set forth below. This
warranty statement sets forth Jackery’s total and exclusive warranty
obligation. We will not assume, nor authorize any person to assume for us, any
other liability in connection with the sale of our products.
Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the
warranty period is measured starting on the date of purchase by the original
consumer purchaser. The sales receipt from the first consumer purchase, or
other reasonable documentary proof, is required in order to establish the
start date of the warranty period.
Exchange
Jackery will replace (at Jackery’s expense) any Jackery product that fails to
operate during the applicable warranty period due to defects in workmanship or
material. A replacement product assumes the remaining warranty of the
original product.
Limited to Original Consumer Buyer
The warranty on Jackery’s product is limited to the original consumer
purchaser and is not transferable to any subsequent owner.
Exclusions
Jackery’s warranty does not apply to:
- Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery’s current product literature.
- Attempted repair by anyone other than an authorized facility
- Any product purchased through an online auction house.
- Jackery’s warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 3 months thereafter.
Customer Support:hello@jackery.com
To obtain warranty service, contact our customer service team at
hello@jackery.com.
How to Register the Item and Get the Warranty?
- Go to jackery.com
- Click the “Support”, and then choose”Register Product”
- Fill in the information form, and then submit
- You will get a 36-month warranty in total when you finished
CUSTOMER SUPPORT:hello@jackery.com
www.jackery.com|
hello@jackery.com|
1-888-502-2236
Mon-Fri 9:00AM – 5:00PM (PST)| jockeying| Zackery.inc| jackeryusa| Jackery
Inc.