INVENTUM IVW6006A Built-In Dishwasher User Manual

IVW6006A

Built-in dishwasher

• User manual

1 Introduction

HOW TO USE THIS DOCUMENT

1. Read this document completely. Make sure that you know and understand all the instructions.
2. Obey the safety instructions to prevent injury and/or damage to the appliance and its surroundings.
3. Do the procedures completely and in the given sequence.
4. Keep this document in a safe area for future use. This document is a part of the appliance.

SYMBOLS USED IN THIS DOCUMENT

obey the instructions.
| Caution| “Caution” means that damage to the appliance is possible if you do not obey the instructions.
| Note| “Note” is used to give additional information.

2 Safety

GENERAL SAFETY INSTRUCTIONS

• Fully read the instruction manual prior to using the appliance.
• Carefully store the instruction manual for future reference.
• Only use this appliance for the purposes described in the instruction manual. If the appliance is used for other purposes the full responsibility of any consequences lies with the user. Any damages to the appliance or other products are not covered by the warranty.
• If the safety instructions and warnings are not observed, the manufacturer cannot be held liable for any resulting damage.
• Make sure that the appliance is placed out of reach of children. Children are not always able to understand potential risks. Teach children how to handle electrical appliances in a responsible way.
• This appliance cannot be used by children from 0 to 8 years. This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of appliance in a safe way and understand the hazards involved.
• Keep the appliance and the mains cable out of reach of children younger than 8 years.
• Children are not allowed to perform cleaning and maintenance.
• Do not let children play with the appliance.

DELIVERY

• Do a check for damage to the packaging or the appliance that resulted during transportation.
• Do not use a damaged appliance. Contact your supplier.
• Dispose of the packaging materials according to local regulations.
• Keep the packaging material out of reach from children. Danger of suffocation.

INSTALLATION

• This appliance should be installed and repaired by an authorized service only.
• Place and connect the appliance according to the installation regulations.
• Make sure that the appliance is not plugged in during placement.
• Check whether the indoor electrical fuse system is connected according to the regulations.
• All electrical connections must match the values of the rating plate.
• If the mains cable is damaged, it can only be replaced by the service organizations of the manufacturer or equivalent qualified persons.
• Make sure that the appliance is not placed on the mains cable.
• Do not use an extension cable or a multiple socket for the connection. The mains plug must be easily accessible after installing the appliance.
• Do not excessively bend the water inlet and drain hoses or the mains cable during installation. Make sure that the water inlet and drain hoses or the mains cable do not become stuck.
• After installing the appliance, make sure that you run the appliance without dishes for the first time.

POSITIONING THE APPLIANCE

• When determining the place of the appliance, make sure that you choose a place where you can easily load and unload it.
• Do not place the appliance in a location where the room temperature can be below 0°C.
• Place the appliance close to a water tap or drain and mains socket. Keep in mind that the connections will not be changed when they are made.
• Do not hold the appliance at the door or control panel to move it.
• Make sure that the water inlet and outlet hoses do not get stuck while placing the appliance.
• Place the appliance in a safe and level location.
• Make sure that the appliance is level and balanced by adjusting the feet. When the appliance is placed correctly the door opens and closes easily.

WATER CONNECTION

• Make sure that the indoor plumbing is suitable for installing the appliance.
• Install a filter at the water supply to avoid damage to the appliance due to contamination from the water (sand, clay, rust, etc.).
• Use the new water inlet hose supplied with the appliance. Before making the connection, run water through the hose.
• Make sure that you connect the water inlet hose directly to the water tap. The pressure of the water tap must be a minimum of 0,03 MPa and a maximum of 1 MPa. Install a pressure relief valve if the pressure is more than 1 MPa.
• After connecting the appliance, open the water tap completely and do a check for leaks.
• The appliance is supplied with a double-walled aquastop. The system automatically cuts off the water supply if the water inlet hose is leaking and the space between the walls is filled with water. Do not cut into the aquastop and make sure that the aquastop does not get twisted or stuck.
• Do not use a drain hose that is longer than 4 meter. As a result, dishes can remain dirty. The manufacturer will not accept responsibility.
• The water drain hose can be connected either directly to a drain pipe with a minimum diameter of 4 cm, or let the hose run into the sink, making sure to avoid bending or crimping it. The free end of the hose must be at a height between 40 and 100 cm and must not be immersed in water.
• The appliance must be connected to the water mains using the newly supplied hose sets. Do not reuse old hose sets.

ELECTRICAL CONNECTION

• Make sure that the mains plug of the appliance is connected to a grounded mains socket. The manufacturer is not responsible for damage resulting from using the appliance with a mains socket that is not grounded.
• Make sure that the voltage and the frequency values for the current correspond to the values of the rating plate.
• The electrical system in your home must be supplied with a 16 Amp fuse. The appliance is designed for connecting to 220-240 V ~50Hz.
• Do not connect the appliance during placement.
• Use the provided mains plug.
• The mains cable of the appliance must only be replaced by an authorized service or an authorized electrician. Failure to do so can lead to accidents.
• For safety reasons, make sure that you disconnect the mains plug when a program has finished. Do not disconnect the mains plug when your hands are wet. This can result in electric shock.
• Always pull the mains plug when you disconnect the appliance. Do not pull the mains cable.

SAFETY INSTRUCTIONS FOR OPERATION

• This appliance is intended to use in household and similar applications, such as shops, offices and other working environments, farm houses, customers of motels, hotels and other residential environments and bed and breakfasts.
• For safety reasons, only use accessories and spare parts from the manufacturer that are suitable for your appliance.
• This appliance must be grounded, this prevents the risk of electric shock in the event of an error or fault. The appliance has a grounded mains cable and mains plug. Only connect the mains plug to a grounded mains socket that is installed according to local electrical regulations.
• Incorrectly connecting the mains cable can result in a life threatening situation. In case of doubt, contact a qualified electrician or service technician.
• Do not make changes to the mains plug. If the mains plug does not fit into the mains socket, contact a qualified electrician.
• Do not place heavy objects on the opened door of the appliance.
• Do not stand on the opened door of the appliance. The appliance can fall over which can result into damage to the appliance.
• Do not put any chemical dissolving agents such as solvents in the appliance. There is a risk of explosion.
• Do not clean unsuitable plastic dishes in the appliance. Only dishes with a mark, indicating that they are dishwasher-safe can be cleaned in the appliance. Follow the instructions of the manufacturer when dishes do not have a mark.
• Only use detergent, rinse aid and salt that is intended for dishwashers. The manufacturer will not be responsible for any damage resulting from using unsuitable products.
• Keep detergent and rinse aid out of reach of children.
• Keep children away from the appliance when the door is open. There can be cleaning agent present in the appliance. When cleaning agent is swallowed, immediately consult a doctor and take the packaging.
• Some dishwasher detergents are strongly alkaline and can be extremely dangerous if swallowed. Avoid contact with the skin and eyes. Keep children and pets away from the appliance when the door is open. Check that the detergent reservoir is empty after completion of the wash cycle.
• Keep the door closed. You can fall.
• Avoid contact between the cleaning agent and your skin and eyes.
• Make sure that all loose components in the appliance are fitted correctly.
• Do not open the door of the appliance during operation. Hot water can come out.
• Do not use the appliance for any other purpose than washing dishes.
• Only use the appliance in a frost free room.
• Remove the door or deactivate the lock when disposing of the appliance. Make sure that children cannot lock themselves in an old appliance.
• Make sure that the detergent reservoir is empty at the end of a wash cycle.
• Make sure that you fill the salt and rinse aid reservoir before first use and when the indicators are on.
• Make sure that you set the salt consumption before use.
• Make sure that you disconnect the appliance before cleaning or performing repairs. Remove the mains plug from the mains socket or turn off the switch in the fuse box.
• Make sure that long and/or sharp items of cutlery are placed facing down in the cutlery basket or are placed horizontally in the upper basket or the cutlery drawer.
• Do not put any items in the appliance that are not suitable for dishwashing.
• Do not fill a basket above the capacity. The manufacturer will not be responsible for damage to the appliance caused by movement of a basket.
• Do not drink the water from the appliance. The water is not suitable for consumption.
• Malfunctions of the appliance must be repaired by a qualified service technician. Repairs that are performed by other persons are not covered by the warranty.

3 Specifications

GENERAL SPECIFICATIONS

DIMENSIONS AND WEIGHT

TECHNICAL SPECIFICATIONS

4 Description

INTENDED USE

The appliance is intended to wash dishes.
Do not use the appliance for any other purpose than described in this document.

BUILT-IN DISHWASHER

(Figure 1)
A       Upper basket
B       Lower basket
C       Rating plate
D       Control panel
E       Detergent and rinse aid reservoir
F       Cutlery basket
G       Salt reservoir
H       Filters
I         Lower spray arm
J        Upper spray arm

CONTROL PANEL

(Figure 2)
A       On/off button
B       Salt indicator
C       Rinse aid indicator
D       Timer button
E       Half-load button
F       Program selector buttons
G       Programs
H       Half-load indicator
I         Delay indicator – 9 hours
J         Delay indicator – 6 hours
K       Delay indicator – 3 hours

The indicator is on when the salt reservoir is almost empty.
Rinse aid indicator| To show that the level of rinse aid is low.
The indicator is on when the rinse aid reservoir is almost empty.
Timer button| To delay the start of a program.
Half-load button| To decrease the duration of the selected program.
This decreases energy and water consumption.
Program selector buttons| To select a program.
Programs| To show an overview of the available programs. Refer to section ‘Programs’.
Half-load indicator| To show that the half-load option is selected.
Delay indicator – 9 hours| To show that the start time of a program is delayed for 9 hours.
Delay indicator – 6 hours| To show that the start time of a program is delayed for 6 hours.
Delay indicator – 3 hours| To show that the start time of a program is delayed for 3 hours.

PROGRAMS

230
| P3 – Quick ’90| Short program for normally soiled dishes.| 90
| P4 – Quick ’30| Short program for lightly soiled dishes, such as cups and glasses.| 30

Note:
The eco program is suitable to clean normally soiled dishes. It is the most efficient program because of the combined energy and water consumption and it complies with the EU ecodesign legislation.

5 Operation

PREPARING FOR OPERATION

1. Do a check if the electricity and the water supply connections of the appliance match the values indicated in the installation instructions.
2. Remove all packaging material inside the appliance.
3. Fill the salt reservoir. Refer to section ‘Filling the salt reservoir’.
4. Fill the rinse aid reservoir. Refer to section ‘Filling the rinse aid reservoir’.

FILLING THE SALT RESERVOIR

For a good result the appliance needs soft (less calcareous) water. Salt is used to soften the water and it prevents white lime residues on your dishes and the interior of the appliance.

Caution:
Only use salt that is suitable for a dishwasher. Do not use table salt.

Note:
Fill the salt reservoir when the salt indicator on the control panel is on.

1. Remove the lower basket.

2. Turn the cap (A) of the salt reservoir counter-clockwise to remove it.   (Figure 3)

3. Fill the salt reservoir with water.   (Figure 4)
   Note:
   You only have to fill the salt reservoir with water before first use of the appliance.

4. Put a funnel in the opening of the salt reservoir.

5. Fill the reservoir with salt until the overflow level.   (Figure 5)

6. Install the cap of the salt reservoir.
   Caution:
   Remove any spilled salt immediately and run a full program to prevent corrosion of the appliance.

SETTING THE LEVEL OF SALT CONSUMPTION

The salt consumption of the appliance depends on the level of water hardness.
Set the level of salt consumption according to the information in section ‘Water hardness level settings (salt consumption)’.

Note:
Contact your local water company to verify the level of water hardness in your area.

Note:
As a default, the level of water hardness of the appliance is set to level H3.

1. Push the on/off button to start the appliance.
2. Push and hold the program selector button Quick ’30 within 1 minute after the appliance starts.
3. Push the program selector button Quick ’30 again to change the level of water hardness.
4. Push the on/off button to confirm the setting.

FILLING THE DETERGENT RESERVOIR

Warning:
Store detergent out of reach of children in a cool and dry place.

Caution:
Only use detergent that is suitable for dishwashers.

Caution:
Do not put a detergent tablet in the cutlery basket, only use the detergent reservoir.

Note:
Detergent is available in powder, gel and tablets and is also available as a combined product (with salt and/or rinse aid). Combined products only produce sufficient results under certain conditions. Observe the instructions of the packaging.

1. Make sure that you fill the detergent reservoir before you start the appliance.

2. Push the latch (A) to open the detergent reservoir.   (Figure 6)

3. Fill the large reservoir (B) with detergent. For heavily soiled dishes you can also add detergent in the smaller reservoir (C).   (Figure 7)
   Caution:
   The detergent reservoir has a capacity of 40 grams. Do not overfill the detergent reservoir. This can result in poorly dissolving detergent and damage to your glassware.

4. Close the detergent reservoir.

5. Select a program.

6. Close the door.

FILLING THE RINSE AID RESERVOIR

Rinse aid is used to prevent traces of water droplets on clean dishes and increases drying performance.

Caution:
Only use rinse aid that is suitable for dishwashers.

Note:
Fill the rinse aid reservoir when the rinse aid indicator on the control panel is on.

1. Turn the cap (A) counter-clockwise to open the rinse aid reservoir.   (Figure 8)

2. Fill the reservoir (B) with rinse aid until the MAX level.   (Figure 9)
   Caution:
   Remove any spilled rinse aid immediately. Spilled rinse aid can form extreme foam which can cause leaks.

3. Install the cap.

SETTING THE LEVEL OF RINSE AID CONSUMPTION

When water stains form on your dishes after a wash cycle, you have to increase the level of rinse aid consumption.
When blue stains form on your dishes after a wash cycle, you have to decrease the level of rinse aid consumption.

1. Remove the cap.

2. Turn the dial to change the level of rinse aid consumption.
   When set to a low number, the appliance uses less rinse aid. When set to a high number, the appliance uses more rinse aid.

3. Install the cap.

LOADING THE APPLIANCE

Correctly placing dishes into the appliance has a positive effect on the energy consumption and the washing and drying performance of your appliance.
You can place dishes in the cutlery basket, the upper basket and the lower basket.

Caution:
Make sure that you load the appliance in such a way that the dishes do not block the upper and lower spray arm. If the spray arms are blocked they cannot spin during washing.

Loading the cutlery basket

The cutlery basket is designed for loading cutlery.

Warning:
Place sharp items of cutlery, such as knives and forks, face down in the cutlery basket to prevent injury.

Caution:
Make sure that there are no items of cutlery sticking out of the bottom of the basket.

1. Place the cutlery piece by piece in a compartment of the cutlery basket to make sure that the spray arms can reach all items.   (Figure 10)

Loading the upper basket

The upper basket is designed for loading cups and saucers, small bowls and glasses. You can both adjust the height of the upper basket and the height of the racks of the upper basket to create more space.

1. If necessary, adjust the height of the racks of the upper basket. Refer to section ‘Adjusting the height of the racks of the upper basket’.
2. If necessary, adjust the height of the upper basket. Refer to section ‘Adjusting the height of the upper basket’.
3. Place the dishes in the upper basket.   (Figure 11)
4. Make sure that you place wine glasses and long-stem glasses against the edge of the basket, rack or glass supporter wire.
   Caution:
   Do not place wine glasses and long-stem glasses against other items to prevent damage to the glasses.
   5. Place long, small cooking utensils, such as wooden spoons, in the middle of the upper basket.

Loading the lower basket

The lower basket is designed for loading pots with long handles, pans, lids, plates and salad bowls. The lower basket also has space for the cutlery basket.

1. Place the dishes in the lower basket.   (Figure 12)(Figure 13)

ADJUSTING THE HEIGHT OF THE RACKS OF THE UPPER BASKET

The racks can be moved up to create more space in the upper basket, for example to place different-sized glasses under the racks or to place cutlery items on the racks.

1. Move the racks (A) up or down.   (Figure 14)

ADJUSTING THE HEIGHT OF THE UPPER BASKET

The complete upper basket can be moved to create more space in the upper basket or in the lower basket. When the upper basket is in the upper position, you can place large items, such as pots and large plates, in the lower basket. When the upper basket is in the lower position, you can place large plates in the upper basket.

1. Pull out the upper basket.

2. Remove the upper basket (A).   (Figure 15)

3. Install the upper basket (A):   (Figure 16)
   a. Install the basket in the upper runners to put the basket in the lower position (B).
   b. Install the basket in the lower runners to put the basket in the upper position (C).

4. Push in the upper basket.

STARTING THE APPLIANCE

1. Push the on/off button to start the appliance. The program indicator goes on.

CHOOSING A PROGRAM

Note:
For an overview of the programs, refer to section ‘Programs’.

1. Use the program selector buttons to choose a program.
2. Use the timer button to delay the start time of the program. Refer to section ‘Delaying the program’.
3. Close the door to start the program.

CHANGING THE PROGRAM

Note:
You can only change the program shortly after the appliance has started.

1. Carefully open the door to avoid water spillage.
2. Push and hold one of the program selector buttons for 3 seconds.
3. Push the program selector button to choose the program.
4. Close the door.
   The newly selected program will resume the course of the previously selected program.

DELAYING THE PROGRAM

Note:
The start time of a program can be delayed for 3, 6, or 9 hours.

1. Push the timer button to delay the start time of a program. Every time you push the button the indicator for the next delay interval goes on.
2. Push the timer button again to increase the delay of the start time or to cancel the timer.
3. Close the door to activate the timer.
   The program will start when the timer has finished.

STOPPING THE APPLIANCE

Note:
The appliance is silent for 40 to 45 minutes during the drying process.

Note:
A buzzer sounds five times when the program is finished.

1. Open the door.
2. Wait a few minutes before you unload the appliance. The dishes are very hot and can break.
3. Push the on/off button to switch off the appliance.

6 Cleaning and maintenance

CLEANING THE APPLIANCE

Caution:
Make sure that the appliance is off.

Note:
If you clean the appliance regularly, it will improve the service life.

1. Clean the outside of the appliance. Use a damp cloth.
2. Clean the seals of the door. Use a soft cloth.
3. Clean the inside of the appliance in case of high contamination:
   a. Fill the detergent reservoir with a special cleaning agent for dishwashers.
   b. Select a program with a high temperature.
   c. Start the program.

CLEANING THE FILTERS

The filter system of the appliance consists of three components: the main filter, the micro filter and the sieve. Clean the filters weekly.

Warning:
Do not use the appliance without the filter system.

Note:
Clean filters make sure that your appliance functions correctly.

1. Remove the lower basket.

2. Turn the main filter (A) counter-clockwise to remove it.   (Figure 17)
   Note:
   The micro filter and the sieve are attached to the main filter.

3. Remove the micro filter (A) from the filter assembly (B).   (Figure 18)

4. Turn the main filter (A) counter-clockwise to remove it.   (Figure 19)

5. Clean the main filter, the micro filter and the sieve. Use warm water and a dishwasing brush.

6. Install the sieve.

7. Install the main filter into the micro filter. Make sure that the markers are aligned.

8. Install the main filter into the sieve.

9. Turn the main filter (A) clockwise to fasten it.   (Figure 20)
   Caution:
   Make sure that the filters are placed correctly. Incorrect placement of the filters affects the maximum performance of the appliance.

CLEANING THE SPRAY ARMS

1. Remove the upper and lower basket.   (Figure 21)
2. Remove the nut (A).
3. Remove the upper spray arm (B).
4. Pull the lower spray arm (C) upwards to remove it.
5. Clean the spray arms. Use warm water.   (Figure 22)
6. Install the lower spray arm (C).
7. Install the upper spray arm (B).
8. Tighten the nut (A).

7 Extra information

WATER HARDNESS LEVEL SETTINGS (SALT CONSUMPTION)

Level| German hardness [dH]| French hardness [dF]| British hardness [dE]| Program selector button on
---|---|---|---|---
H1| 0-5| 0-9| 0-6| Quick ’30, on
H2| 6-11| 10-20| 7-14| Quick ’90, on
H3| 12-17| 21-30| 15-21| Quick ’90 and Quick ’30, on
H4| 18-22| 31-40| 22-28| Eco, on
H5| 23-34| 41-60| 29-42| Eco and Quick ’30, on
H6| 35-50| 61-90| 43-63| Eco and Quick ’90, on

8 Troubleshooting

GENERAL TROUBLESHOOTING PROCEDURE

1. Try to find a solution for the problem with the help of the troubleshooting table and the fault codes.
2. If the fault code keeps re-occuring, contact the Inventum-servicedienst.

TROUBLESHOOTING TABLE

mains plug.
There is a problem with the fuse.| Do a check on the fuse box.
There is no water supply.| Open the water tap.
The door of the appliance is open.| Close the door.
The appliance is switched off.| Start the appliance. Refer to section ‘Starting the appliance’.
The water inlet hose and filters are clogged.| Make sure that the water inlet hose and the filters are not clogged.
The detergent reservoir contains detergent residues.| The detergent reservoir is filled while the reservoir was still damp.| Make sure that you fill the detergent reservoir when it is dry.
The appliance contains water when the program is finished.| The drain hose is clogged or twisted.|

• Make sure that the drain hose is not clogged.
• Make sure that the drain hose is not twisted.

The filters are clogged.| Clean the filters. Refer to section ‘Cleaning the filters’.
The program has not finished.| Wait until the program is finished. A buzzer sounds five times when the program is finished.
The appliance stops during a program.| There is a power failure.| Make sure that there is power.
There is a water inlet failure.| Make sure that there is water inlet supply.
The program is paused.| Start the program.
The appliance makes unusual sounds during a program.| The appliance is not loaded correctly.| Make sure that you load the appliance correctly. Refer to section ‘Loading the appliance’.
One of the spray arms hits the dishes.| Make sure that you load the appliance correctly. Refer to section ‘Loading the appliance’.
There is food waste left on the dishes.| The appliance is not loaded correctly and the spray arms cannot reach all the dishes.| Make sure that you load the appliance correctly. Refer to section ‘Loading the appliance’.
The cutlery basket is too full.| Make sure that you load the appliance correctly. Refer to section ‘Loading the appliance’.
The dishes are placed too close together.| Make sure that you load the appliance correctly. Refer to section ‘Loading the appliance’.
The amount of detergent is insufficient.| Make sure that you fill the detergent reservoir with a sufficient amount of detergent. Refer to section ‘Filling the detergent reservoir’.
The selected program is not suitable for the loaded dishes.| Choose a suitable program. Refer to section ‘Programs’.
One of the spray arms is clogged.| Clean the spray arms. Refer to section ‘Cleaning the spray arms’.
The filters are clogged.| Clean the filters. Refer to section ‘Cleaning the filters’.
The filters are not placed correctly.| Make sure that you correctly place the filters.
The water drain pump is clogged.| Make sure that the water drain pump is not clogged.
There are white stains on the dishes.| The amount of detergent is insufficient.| Make sure that you fill the detergent reservoir with a sufficient amount of detergent. Refer to section ‘Filling the detergent reservoir’.
The level of rinse aid consumption is set too low.| Adjust the level of rinse aid consumption. Refer to section ‘Setting the level of rinse aid consumption’.
There is a high level of water hardness and no salt is used.| Fill the salt reservoir. Refer to section ‘Filling the salt reservoir’.
The level of water hardness is set too low, which affects the salt consumption.| Adjust the level of salt consumption. Refer to section ‘Setting the level of salt consumption’.
The cap of the salt reservoir is not closed correctly.| Make sure that the cap of the salt reservoir is closed firmly.
The dishes are not dry.| The selected program does not include drying.| Choose a program that includes drying. Refer to section ‘Programs’.
The level of rinse aid consumption is set too low.| Adjust the level of rinse aid consumption. Refer to section ‘Setting the level of rinse aid consumption’.
The appliance is unloaded too quickly after the program is finished.| Wait a few minutes after the program is finished before you unload the appliance.
There are rust stains on the dishes.| The stainless steel quality of the dishes is insufficient.| Make sure that you only clean dishwasher-safe dishes in the appliance.
The level of salt consumption is set too high.| Adjust the level of salt consumption. Refer to section ‘Setting the level of salt consumption’.
The cap of the salt reservoir is not closed correctly.| Make sure that the cap of the salt reservoir is closed firmly.
Any spilled salt during filling of the salt reservoir was not cleaned immediately.| Make sure that you clean any spilled salt immediately and run a full program to prevent corrosion.
The water supply is polluted.| Do a check on the water supply.

FAULT CODES

The fault codes are shown on the display of the control panel.

• Make sure that the water tap is fully open and that the water supply is not blocked.
• Close the water tap, remove the water inlet hose and do a check if the hose is clogged.
• Start the appliance again.
• Contact the Inventum-servicedienst if the fault code keeps re-occuring.

Quick ’30 and Quick ’90, blinks| The heater has an error.| Contact the Inventum-servicedienst.
Eco, blinks| The safety for water overflow is activated.| Contact the Inventum-servicedienst.

9 General terms and conditions of service and warranty

We do not need to remind you of the importance of service. After all, we develop our products to a standard so that you can enjoy them for many years, without any concerns. If, nevertheless, there is a problem, we believe you are entitled to a solution straight away. Hence our products come with an exchange service, on top of the rights and claims you are entitled to by law. By exchanging a product or part, we save you time, effort and costs.

2-year full manufacturer’s warranty

1. Customers enjoy a 2-year full manufacturer’s warranty on all Inventum products. Within this period, a faulty product or part will always be exchanged for a new model, free of charge. In order to claim under the 2-year full manufacturer’s warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service department via the form at ‘https://www.inventum.eu/service-aanvraag’.
2. The 2-year warranty period starts from the date the product is bought.
3. In order to claim under the warranty, you must produce a copy of the original receipt.
4. The warranty applies only to normal domestic use of Inventum products within the Netherlands.

5-year Inventum warranty

1. Inventum offers a 5-year warranty on most large domestic appliances and a selection of small domestic appliances. This 5-year Inventum warranty consists of a 2-year full manufacturer’s warranty, extended by a further 3-year warranty. The only thing you need to do to qualify for the 3-year extended warranty is to register the product within 45 days of purchase. You can read more about registering the product in the following paragraph.
2. In accordance with the 5-year Inventum warranty provisions, a faulty product or part will always be exchanged for a new model during the first 2 years under the warranty. During the 3rd to 5th year under the warranty, you will only pay the costs of exchange. The current costs of exchange are listed at ‘https://www.inventum.eu/omruilkosten’.
3. In order to claim under the 5-year Inventum warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service department via the form at ‘https://www.inventum.eu/service-aanvraag’.
4. The 5-year warranty period starts from the date the product is bought.
5. In order to claim under the warranty, you must produce a copy of the original receipt.
6. The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Product registration

1. The 3-year extended warranty is easy to obtain, free of charge, by registering the product within 45 days of purchase, via the website ‘https://www.inventum.eu/garantie-registratie’. If you did not register the product within 45 days of purchase, you can still do so up to 2 years after the purchase date. However, there will be a charge. The one-off registration charge is € 89 for each separate product. Registration is possible only for products that are subject to the 5-year Inventum warranty. Whether the product qualifies for the 5-year Inventum warranty is stated in the product user manual and in the product information sheet, on Inventum’s website.
2. The warranty period always starts from the date the product is bought. If the product is registered for the extended warranty at a later date, the warranty period still starts from the original date of purchase.
3. The 3-year extended warranty can only be applied for if you are in the possession of a copy of the original receipt and the Inventum 5-year warranty certificate.

Large domestic appliances

1. Breakdowns or faults in large domestic appliances (separate and built-in white goods) can be registered via the form at ‘https://www.inventum.eu/service-aanvraag’, by calling the Inventum costumer service department or in the store where you bought the device. The telephone number of the costumer service department can be found at ‘https://www.inventum.eu’.
2. In the event of breakdowns or faults in large domestic appliances, Inventum will have the option to have a service engineer inspect the faulty device onsite at the customer in the Netherlands and to carry out repairs, there and then. The Inventum customer service department can also decide to have the device exchanged.
3. If you suffer a breakdown or fault in a large domestic appliance during the first 2 years from the date of purchase, Inventum will not charge any costs for the exchange, call-out or for parts and labour.
4. If you registered the product as described before at ‘https://www.inventum.eu/garantie-registratie’ and you subsequently report a breakdown of a large domestic appliance in the 3rd to 5th year of the date of purchase, the 5-year Inventum warranty applies and the device will be repaired or exchanged, free of charge. In the event of a repair or exchange of the device, you only pay the costs of exchange. The current costs of exchange are listed at ‘https://www.inventum.eu/omruilkosten’. If you did not register the product, the 3-year extended warranty does not apply.
5. When reporting a breakdown or fault, a service engineer will contact the customer within 1 working day in order to make an appointment. When the report is made in a weekend or during a public holiday, this will be the next working day.
6. If you report a breakdown or fault via the form at ‘https://www.inventum.eu/service-aanvraag’, you will be kept informed of the progress via mobile messages and e-mail.
7. The warranty period starts from the date the product is bought.
8. In order to claim under the warranty, you must produce a copy of the original receipt and the Inventum 5-year warranty certificate.
9. The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Breakdowns or faults outside the warranty period

1. Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the costumer services department via the form at ‘https://www.inventum.eu/service-aanvraag’ or by calling the costumer services department.
2. The costumer services department may ask you to send the product for inspection or repair. The costs of dispatch will be at your expense.
3. The inspection to establish whether repair is possible involves a charge. You need to grant your permission for this, in advance.
4. In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that case, you will be charged the call-out costs, as well as parts and labour.
5. In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a service engineer, the costs of the repair must be settled with the engineer onsite, preferably by means of PIN payment.

Warranty exclusions

1. The following is excluded from the aforesaid warranties:
   • normal wear and tear;
   • improper use or misuse;
   • insufficient maintenance;
   • failure to comply with the operating and maintenance instructions;
   • unprofessional installation or repairs by third parties or the customer himself;
   • non-original parts used by the customer;
   • use for commercial or business purposes;
   • removal of the serial number and/or rating label.
2. In addition, the warranty does not apply to normal consumer goods, such as:
   • dough hooks, baking tins, (carbon) filters, etc.;
   • batteries, bulbs, carbon filters, fat filters, etc.;
   • external connection cables;
   • glass accessories and glass parts such as oven doors;
   • and similar items.
3. Transport damage not caused by Inventum is also excluded. Therefore, inspect your new device before starting to use it. If you detect any damage, you must report this to the store where you purchased the product within 5 working days, or to the Inventum customer service department via the form at ‘https://www.inventum.eu/service-aanvraag’. If transport damage is not reported within this period, Inventum does not accept any liability in this respect.
4. The following are excluded from warranty and/or replacement: faults, loss of and damage to the device as a result of an event that is normally insured under the home contents insurance.

Important to know

1. The replacement or repair of a faulty product, or a part thereof, does not lead to an extension of the original warranty period.
2. Parts that have been replaced, packaging material and exchanged devices are taken back by the service engineer and become the property of Inventum.
3. If a complaint is unfounded, all costs arising from it will be at the customer’s expense.
4. Following expiry of the warranty period, all costs of repair or replacement, including administration costs, dispatch and call-out charges, will be charged to the customer.
5. Inventum cannot be held liable for damage as a result of devices built in incorrectly.
6. Inventum cannot be held liable for damage caused by external events, unless this liability arises from mandatory statutory provisions.
7. These warranty and service provisions are governed by Dutch law. Disputes will be settled exclusively by the competent Dutch court.

klein huishoudelijk        witgoed vrijstaand

witgoed inbouw      persoonlijke verzorging

Inventum huishoudelijke Apparaten B.V.

Postbus 5023
6802 EA Arnhem

www.inventum.eu

facebook.com/inventum1908
youtube.com/inventum1908

IVW6006A/01.0721
Modifications and printing errors reserved

References

• Inventum Huishoudelijke Apparaten - Altijd 5 jaar garantie!
• Inventum Huishoudelijke Apparaten - Altijd 5 jaar garantie!
• Inventum Huishoudelijke Apparaten - Altijd 5 jaar garantie!

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