JK Audio Innkeeper PBX VoIP/PBX Desktop Digital Hybrid User Guide

June 5, 2024
JK Audio

JK Audio Innkeeper PBX VoIP/PBX Desktop Digital Hybrid

Features

In the Box

  • Universal Power supply with detachable cord
  • RJ22 Handset Jumper Cable

Overview

Introducing the innkeeper PBX™
Innkeeper PBX easily converts your multi-line PBX type telephone system into a professional, affordable talk show console. Simply connect between your tele- phone handset and the phone base.

What is a Digital Hybrid?
The innkeeper PBX digital hybrid connects audio signals to and from the handset side of a telephone without the variations in quality found with analog hybrids. The main function of a hybrid is to bring in the caller’s voice from the phone line as clear and clean as possible. In the real world, when you send your voice down the telephone line it has a tendency to bleed over into the caller’s audio. The hybrid must adapt to the phone line in order to properly separate transmit and receive audio. We use a 16 bit DSP (Digital Signal Processor) to continuously monitor the phone line and local audio signals to deliver excellent trans-hybrid loss, also known as separation. Our dual-convergence algorithm can achieve excellent separation, typically exceeding 50 dB.

Ready to go?
The innkeeper PBX controls and connectors are clearly marked and ready for operation. The Features diagrams and Operation sections on the following pages will help you pinpoint any minor questions that you may have. If this is your first exposure to a hybrid, we suggest that you read the entire manual to allow you to take advantage of all these features.

Any Questions?
Before you pick up the phone… Please thumb through the rest of this manual. You might find those deep technical questions are covered on later pages.

Getting to Know Your innkeeper PBX

Controls & Indicators

  1. Handset Button
    Press this button to use the handset as if you were on a normal telephone call.

  2. Broadcast Button
    Press this button to disable the handset and activate the innkeeper PBX for use as a digital hybrid.

  3. Send 1 Level
    Adjusts the signal level that you are sending down the telephone line, through the female XLR input.

  4. Send 2 Level
    Adjusts the signal level that you are sending down the telephone line, through the 3.5mm mini jack.

  5. Caller Level
    Adjusts the level of the incoming caller’s audio as it is going out the output jacks.

  6. Headphone Level
    Adjusts the signal level coming from the 3.5mm front panel headphone jack.

  7. Headphone
    The 3.5mm stereo headphone jack contains a mix of both the Send input audio and the Caller audio.

  8. OH LED
    Lit when you are on line with a call (Off-Hook).

  9. Send LEDs
    Displays the signal level going to the phone line. The goal is to drive the phone line audio at levels high enough to avoid phone line noise, but not so loud as to cause excessive clipping. Adjust the level control so that you rarely see flashes of the red -3dB peak LED. These flashes should occur only during loud speech bursts. If the red LED stays lit for extended periods you can assume that much of your speech is being clipped or distorted. In this case you should lower the volume control for the input that is causing the clipping.

  10. Power LED
    Lit when unit is plugged in and receiving power.

  11. Caller LEDs
    Displays the signal level coming in from the phone line, after the DSP. This signal level will not change when you adjust the knob. The level control knob does not change what you see on these LEDs. Adjust the

    level control to give you the best signal level at the XLR output or the Caller channel of the mini jack.

Inputs & Outputs

  1. Handset Jack
    Connect your telephone handset to this jack.

  2. Phone Jack
    Connect this jack to the handset jack on your telephone using the supplied handset jumper cable.

  3. Handset Type Selector Switch
    Use this switch to select the correct type of handset microphone that your telephone uses. A=Electret, B=Carbon, C=Dynamic

  4. Caller Output
    Male balanced XLR output contains only the caller’s voice.

  5. Send 1 Input
    Female balanced XLR input for signals going out to the phone line. Mic or line level input.

  6. Mic / Line switch
    Sets the front end sensitivity of the Send 1 XLR jack. Set to if you intend to connect a dynamic microphone directly to the Send 1 jack. Set to

    if you are connecting to the output of a mic mixer.
  7. Send 2 Mono Input
    3.5mm mini jack input for signals going into the phone line. Line level.

  8. Stereo Output
    3.5 mm mini jack contains both Send and Caller audio channels with levels determined by the <Send 1> and <Send 2> level controls and the

    level control. Left channel contains your local Send audio and right channel contains the Caller’s audio from the telephone line.
  9. Power Jack
    For connection only to the supplied 9VDC regulated power supply.

Getting Connected

Connecting to a Multi-Line Phone

  1.  Connect the supplied RJ22 handset jumper cable between the jack marked on the back of the innkeeper PBX and to handset jack on the base of your telephone.

  2.  Connect your telephone handset to the RJ-22 jack on the back of the innkeeper PBX marked .
    Setting up for One Mic/Headphone (No Mixer)

  3.  Connect a dynamic microphone cable to the <Send 1> jack on the hybrid. Be sure to set the Innkeeper PBX <Mic/Line> switch to the position.

  4.  Connect a headphone to the front of the innkeeper PBX.

  5.  Connect a stereo cable from the mini-jack on the Innkeeper PBX to the on your computer sound card or other recording equipment that has a stereo input. Continue to Step 12.
    Setting up for two or more Mics and a Mixer (Mix Minus Caller)

  6.  Connect the innkeeper PBX output to any Line input on the mixer.

  7.  Connect microphone(s) to the mic inputs on your mixer.

  8.  Connect the mixer’s Mix-Minus bus or Aux Send output (this may be labeled FX or Mon but any Aux bus will work) to the <Send 1> input on Innkeeper PBX. Set the Innkeeper PBX <Mic/Line> switch to the Line position.

  9.  If your mixer doesn’t have a mix-minus bus: Whichever input channel you have the connected to, turn the corresponding Aux control to minimum. All Aux controls for other channels should be set for audio sent to the phone line. Each Aux Send bus is completely separate from all other outputs, so these Aux controls will not affect what is heard on the Main outputs or on any other Aux buses.
    Tip: Using an Aux Send bus that is Pre-Fader allows you to control the levels of each channel to the main output without affecting what is sent to the phone line.
    10. Connect your headphones to the mixer.
    11. Use Main Outputs to send audio to recording device or broadcasting equipment inputs.
    Completing Setup

  10. Connect the supplied DC power supply to the back of the Innkeeper PBX and then to an AC power outlet.

  11.  Place a test call to a quiet location. Set the switch on innkeeper PBX for best audio (See page 8).

  12.  Adjust the level controls so that you consistently light the green
    – 20 dB and -9 dB and rarely light the red -3 dB peak Send LED. These flashes should occur only during loud speech bursts. If the red LED stays lit for extended periods you can assume that much of your speech is being clipped or distorted. Set the control for good recording level of the caller audio at the output jack.

Configuration

A-B-C Selector Switch
Use this switch to select the correct type of handset microphone your telephone uses. A=Electret, B=Carbon, C=Dynamic. Your innkeeper PBX will only function correctly if the handset type selector switch is in the correct position. This switch changes signal level, impedance, and wiring to accommodate the differences in handset microphone types. To determine the correct position,
you should place a call to another telephone line, then try to send audio to the phone line through the input jack of the innkeeper PBX . While doing this, switch between the three different handset type positions. Choose the position that works best by monitoring the audio quality and LEDs.
While speaking into the microphone, you should see the LEDs
lighting only. If the LEDs also light up while you are speaking into the microphone, you may have the switch in the wrong position. If the

LEDs light but the person at the other end of the call hears nothing at all, or if you experience immediate feedback while levels seem to be set correctly, you also may be in the wrong position. Although not conclusive, the following guidelines may help:

Optional Jumper Settings
There is a jumper located inside the innkeeper PBX at J9 that affects handset operation. The factory default closed position (jumper covering both pins) disables only the handset microphone when the button is pressed. Changing the jumper to the open position (either remove the jumper or cover just one pin) allows you to completely disable both the handset microphone and speaker when the button is pressed.
If the incoming audio level from your telephone is too high and you are consistently lighting the red –3dB Receive LED, first try decreasing the volume using the handset volume controls on the base of your telephone. If you still cannot drop the incoming audio level enough, and your unit was purchased after February 2007, you may need to change jumper J10 inside innkeeper PBX.
There are three possible settings to adjust Caller receive level:

  • Pins 1 & 2 closed: 0dB (factory default)
  • Pins 2 & 3 closed: -10dB
  • Pins 1-3 left open: -20dB
  • To change the jumper settings, first disconnect power from the innkeeper PBX, then remove the cover and locate the appropriate jumpers on the printed circuit board.

Placing a Call with innkeeper PBX
Use your telephone to place or screen a call. When you are ready to take the call on innkeeper PBX, simply press the button.
Innkeeper PBX will disable the microphone in the telephone handset when the

button is pressed. Make sure you do not put the telephone handset back in it is cradle while you are on a call. This will still drop the call. Do not disconnect or remove the handset during your call as this will change the input impedance from the phone line and change the audio level. If you need to take the call back on your telephone, press the button on innkeeper PBX. This will disable the inputs and outputs on innkeeper PBX and connect your handset back to the telephone. Your telephone will operate as a normal telephone anytime you are in Handset Mode. Leaving the hybrid connected to the handset jack on your telephone will not affect normal use of your telephone. Audio will only pass through the hybrid when you press the button.

FAQs

  1. Will innkeeper PBX work with my ___ PBX phone system?
    Probably yes. We have to say probably because the handset interface is proprietary and therefore can change from model to model. We have no way of predicting how a phone manufacturer will use the handset wires in the future. The three handset microphone types that we support, electret, dynamic and carbon, cover every handset microphone type that we have seen in use, but the wire diagrams can change without notice.

  2. Will your digital hybrid provide phantom power for a condenser mic?
    No, this device will not provide phantom power. If you are connecting your microphone directly to the innkeeper PBX, use a dynamic mic.

  3. I can not dial out on my phone and I hear a lot of noise on the call.
    The innkeeper PBX will not work with any telephone that has a keypad in the handset. You need to use a telephone with a standard handset.

  4. Can innkeeper PBX auto-answer or auto-disconnect?
    No, the handset cord on your phone is only active if the handset is off-hook. This must be done manually. So there is no way to auto-disconnect. You must return the handset to the cradle.

  5. I have everything connected correctly. Why does the caller not hear me?
    Check the position of the switch (which will probably be set to A or C). Also, you cannot use the speakerphone function on your telephone during your recording. Innkeeper PBX accesses audio through the handset cord. With the speakerphone turned on, there is no audio going through the handset. You must use a microphone.

  6. Why is there a loud hum on the output of my innkeeper PBX, even when nothing else is connected?
    Make certain you are using the regulated power supply that was shipped with this unit. Power supplies are not all the same.

  7. Why does my laptop only record half of the conversation?
    I am using the Stereo output on the innkeeper PBX and I have a stereo cable. Many laptop computers only have a mic input, which is mono. If you want to record 2 track stereo audio, you will need to either get a sound card with a stereo line level input for your laptop or use a USB or FireWire interface product.

  8. Why does my laptop / tablet not receive audio from the innkeeper PBX for recording?
    Many newer laptops / tablets only have a TRRS headset jack. If you want to record 2 track stereo audio, you will need to either get a sound card with a stereo line level input for your laptop or use a USB or FireWire interface product.

  9. How do I record onto my computer and edit the files?
    You will need to purchase or download any audio editing software of your choice. You may also need to edit the audio configuration files on your computer or in your software to allow recording in stereo. innkeeper PBX just allows you to access the audio from your phone line.

  10. Does innkeeper PBX come with any Talk Show software?
    No, however a multi-line PBX phone system acts as a line selector switch. When the innkeeper PBX is online, simply select which phone line you want to talk to, either dropping the last caller, or putting them back on hold.

  11. Why is there a Send 2 mini-jack on the back of my innkeeper PBX?
    This is a second line level input to innkeeper PBX. Here you can connect another device, such as a CD player, the Line Out from your computer or even the output of your personal audio player, to add audio to the conversation. This enables you to play background music or other sound bites during your discussion.

  12. Do not connect a microphone to this jack. This is a mono input. If you connect a stereo output here such as a computer Line Out, you will receive only Left channel audio on this jack.

  13. Can I still use my phone to take regular calls or do I have to disconnect the innkeeper PBX when I am not using it?
    You can leave the innkeeper PBX in place and your telephone will continue to operate normally. Audio will only pass through the hybrid when you press the

    button.
  14. I have a stereo mixer with no Aux bus and only one set of outputs. How do I create a mix-minus setup?
    If your mixer does not have an Aux Send bus, you can use Pan controls with the Left and Right outputs. Pan the Caller to the Right output. Then connect only the Left output to the innkeeper PBX <Send 1> input. Leave the microphones panned to the middle and send the Right channel output containing the mixed audio to your recording device. Instead, you may also send the mix-minus signal from the L channel RCA output to the <Send 2> input if necessary.

Technical Information

Block Diagram

Specifications

FCC Registration

FCC Registration
Your new JK Audio product has been registered with the Federal Communications Commission (FCC). This product complies with the standards in Part 68 of the
FCC rules.

  1. Connection and use with the nationwide telephone network
    The FCC requires that you connect this telephone equipment to the national telephone network through a USOC RJ-11C modular telephone jack. This equipment may not be used with Party Line Service or Coin Telephone Lines. This equipment is hearing aid compatible.

  2. Information for the telephone company
    Upon request from your local telephone company, you are required to provide the following information:

    • A. The “line” to which you will connect the telephone equipment (that is, your telephone number), and
    • B. The telephone equipment’s FCC registration number.This can be found on the bottom of your telephone equipment.
  3. Repair Instructions
    If it is determined that your telephone equipment is malfunctioning, the FCC requires that it not be used and that it be unplugged from the modular outlet until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents or by others who may be authorized by the FCC. For repair procedures, follow the instructions outlined under the warranty section of the manual.

  4. Rights of the telephone company
    If telephone equipment is causing harm to the network, the telephone company may temporarily discontinue your telephone service. If possible, they’ll notify you before they interrupt service. If advanced notice isn’t practical, you’ll be notified as soon as possible. You’ll be given the opportunity to correct the problem, and you’ll be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your JK Audio product. If such changes are planned, you’ll be notified by your telephone company.

FCC Part 15 Subpart A Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense. Changes or modifications not expressly approved by JK Audio can void the user’s authority to operate the equipment.

References

Read User Manual Online (PDF format)

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