V-GUARD Zenora Series Water Purifier Instruction Manual

: June 5, 2024
: V-GUARD

Table of Contents

V-GUARD Zenora Series Water Purifier
INSIDE THE BOX
KNOW YOUR PURIFIER
TECHNICAL SPECIFICATION
OPERATING INSTRUCTIONS
CLEANING AND MAINTENANCE INSTRUCTIONS
SAFETY INSTRUCTION
TROUBLESHOOTING
FAQs
WARRANTY TERMS AND CONDITIONS
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

V-GUARD Zenora Series Water Purifier

WELCOME TO THE V-GUARD WATER PURIFIER FAMILY There is a very good reason why the human body consists of 70 percent water. Water not only regulates our body and mind functions, but it also ensures our wellbeing and quality of life. Little wonder that the need for pure and reliable quality of water has become paramount in our daily lives. Our unwavering commitment to reliability, service, and quality products, combined with our innate understanding of Indian conditions, has enabled us to now introduce V-Guard Zenora – a range of advanced water puriﬁers. Thoughtfully designed to last long in Indian water conditions and deliver uncompromising performance, where each ﬁlter is carefully selected, forming a multi-stage puriﬁcation process with the utmost precision to give you guaranteed puriﬁcation standards. And if that wasn’t enough, our ﬁrst-of-its-kind service and warranty plan, backed by our team of dedicated and trained technicians, committed to your service for your peace of mind and satisfaction. At V-Guard, we believe that a continuous and uncompromising endeavour to improve the quality of lives will usher in a better and safer tomorrow.

INSIDE THE BOX

KNOW YOUR PURIFIER

LED DISPLAY INSTRUCTION
BLUE LIGHT – PURIFICATION ON
BLUE LIGHT – TANK FULL
RED LIGHT – NO WATER/LOW WATER PRESSURE/SERVICE
WASTE WATER OUTLET POINT
WATER INLET POINT
POWER CORD
TAP LEVER
MOUNTING HOLE
PRE CARBON
SEDIMENT FILTER
POST CARBON
FLOW REDUCER TUBE
PUMP
STORAGE TANK
MICRON FILTER
RO MEMBRANE
LOW PRESSURE SWITCH
SOLENOID VALVE

TECHNICAL SPECIFICATION

Model		ZENORA RO + UF + MB	ZENORA RO + UV + MB

General Details

| Puriﬁcation Type| RO + UF +

Mineral Balancer

| RO + UV +

Mineral Balancer

Product Dimension| 345mm x 205 mm x 450 mm (WxDxH)
Colour| Black, Blue Black and White

Puriﬁcation

| ****

Puriﬁcation Stages

| 7 Stage

External Pre-ﬁlter, Sediment Filter,

Pre Carbon Filter (GAC), RO Membrane,

Post Carbon GAC With Mineral Balancer and UF Filter

| 8 Stage

External Pre-ﬁlter, Sediment Filter,

Pre Carbon Filter (GAC), RO Membrane,

UV Disinfection, Post Carbon GAC With Mineral Balancer and

Micron Filter

Convenience

| Storage| 7L
Installation| Wall-mounted/Countertop
Water

Dispensing

| Manual Faucet
Display| Type of Display| LED
No. of LEDs| 3

User Alerts/ Warnings

| Puriﬁcation ON| LED Glows Blue
Tank Full Indication| LED Glows Blue
No Water/Service| LED Glows Red

Speciﬁcations

24VDC,2A for RO+UV

Speciﬁcations

ZENORA RO + UF + MB

Stages Filters Features

Stage 1 External Pre-Filter Removes large particulates, suspended solids, hair and all other similar impurities. Improves the life of the entire purification unit with its high dirt-holding capacity.
Stage 2 Pre Carbon Filter GAC Removes excess chlorine, bad odour, colour, organic impurities and has anti-microbial properties with copper impregnation to protect RO membrane from fouling
Stage 3 Sediment Filter Removes fine particulates, sediments, rust, dirt, sand and all other similar impurities
Stage 4 RO Membrane Removes TDS (Total Dissolved Solids) and heavy metals like mercury, arsenic, lead, chromium, cadmium etc. Filters out microorganisms like bacteria, virus, protozoa and cysts
Stage 5 Post Carbon GAC Removes residual gases like CO2, VOCs from RO treated water.
Stage 6 Mineral Balancer Balances the pH of RO treated water and enhances its taste with mineral balancer
Stage 7 UF Membrane Hollow fiber Ultra-Filtration membrane that acts as the final stage of purification to remove microbes, and further polishes the filtered water to prevent any fine particles from entering the water storage tank.

ZENORA RO + UV+ MB

Stages Filters Features

Stage 1 External Pre-Filter Removes large particulates, suspended solids, hair and all other similar impurities. Improves the life of the entire purification unit with its high dirt-holding capacity.
Stage 2 Pre Carbon Filter GAC Removes excess chlorine, bad odour, colour, organic impurities and has anti-microbial properties with copper impregnation to protect RO membrane from fouling
Stage 3 Sediment Filter Removes fine particulates, sediments, rust, dirt, sand and all other similar impurities
Stage 4 RO Membrane Removes TDS (Total Dissolved Solids) and heavy metals like mercury, arsenic, lead, chromium, cadmium etc. Filters out microorganisms like bacteria, virus, protozoa and cysts
Stage 5 Post Carbon GAC Removes residual gases like CO2, VOCs from RO treated water.
Stage 6 Mineral Balancer Balances the pH of RO treated water and enhances its taste with mineral balancer
Stage 7 UF Membrane Hollow fiber Ultra-Filtration membrane that acts as the final stage of purification to remove microbes, and further polishes the filtered water to prevent any fine particles from entering the water storage tank.
Stage 8 Micron Filter Acts as the final stage of filtration and further polishes the filtered water to prevent any fine particles from entering the water storage tank.

INSTALLATION PRE-REQUISITES

Install the puriﬁer in an indoor space with enough ventilation.
Avoid installing the puriﬁer in a place which is exposed to direct sunlight, excessive moisture, dust or rain.
The installation place should be free from ants/insects/other pests, etc.
Keep a distance of over 10cm between the body of the puriﬁer and the adjacent walls for smooth ventilation.
Distance between the puriﬁer and the 220-240 V single phase AC connection should not be more than 1.5 meters.
Raw water supply and drain for rejected water should not be more than 2 meters away from the puriﬁer.
Water supplied to the puriﬁer should be at normal temperature. Hot water supply is not recommended for the water puriﬁer connection as it may cause malfunction.
The water reservoir tank that will be used to supply water to the puriﬁer should be at a height of not less than 3 metres.
The quality and pressure of input water must conform to the recommendations stated in the technical speciﬁcation section of this user manual. If it is not so, you will require additional solutions that you may purchase from V-Guard technicians at extra cost.
Make sure that the rejected water supply is not placed at a level higher from the puriﬁer. If this happens, rejected water may ﬂow backward into the puriﬁer.

INSTALLATION INSTRUCTIONS

The puriﬁer must be installed only by a trained V-Guard technician or its authorized service partner.
Make sure installation site meets requirements as stated in Pre-Installation requisites above.
Check input water TDS. Water TDS should not be beyond maximum limit as mentioned in product technical speciﬁcation.
Install the external pre-ﬁlter on the wall with ﬁlter element inside. Flush the ﬁlter element by passing water through it.
Before mounting the water puriﬁer unit, it’s important to ﬂush its cartridges i.e. Pre-carbon, Sediment Filter, Post Carbon and RO membrane.
To mount the puriﬁer, please drill the holes with the help of a wall mounting sticker supplied with the unit. The sticker is usually pasted at height of 5.3to 4from the ground but you are free to adjust the height as per your comfort. Carefully hang the puriﬁer unit on the wall.
Now take the ﬁrst pipe supplied with the unit and connect its one end to the water source valve and the other end to the puriﬁer inlet. Apply teﬂon tape at the point of connection and check for any leakage.
Connect the second pipe to the drain hole given on the side of the puriﬁer unit, and then run the other end of the drain tube into a sink.
Before connecting the power supply, it is important that you perform the following functions
Connect the water puriﬁer with the power supply through a power adapter and your installation is complete.

Note : While ﬂushing ﬁlters, kindly ensure water is not spilled onto any electrical/electronic part to avoid failure.

OPERATING INSTRUCTIONS

Starting up the puriﬁer
Switch on the power supply.
Wait till the storage tank completely ﬁlls up.
Switch oﬀ the power supply.
Drain the storage tank completely.
The puriﬁer is ready to use.
Drawing Water – Manual Tap
Push the tap lever backward to draw puriﬁed water from the tank and release the lever to stop water ﬂow.
Pull the tap lever forward till it locks to draw water continuously without holding the lever and release it to stop water ﬂow. This feature is useful while ﬁlling bottle or vessels.
Display Interface – 3 LED Indications
Puriﬁcation ON – First LED light (Blue) will glow when puriﬁcation process is ON.
Tank Full – Second LED light (Blue) will glow when the storage tank is full.
No Water Pressure – Third LED light (Red) will glow when water pressure is low (i.e. below 0.3 Kg/cm) or there is no water or there is some component failure.

CLEANING AND MAINTENANCE INSTRUCTIONS

To ensure water puriﬁer delivers optimum performance, a routine maintenance must be performed. The frequency of maintenance will greatly depend upon the raw water quality and consumption quantity.

Maintain good hygiene in and around the area of your water puriﬁer.
Clean the water outlet periodically using a so clean brush. Fur or foreign substances can accumulate in the water outlet.
Do not use detergents, soap or wet cloth to clean the external parts. Use dry and so cloth to clean the front cover. It is recommended to use a 3M mop cloth for this.
Storage tank must be drained once in 2 weeks.
Always drain the water in the storage tank if you have not used the puriﬁer for more than 2 days.
If you plan on not using the product for a long period of time, unplug the power plug, turn oﬀ the water supply and drain the water inside the ﬁltration system completely.
Periodic ﬁlter replacement is a pre-requisite for getting clean water. In case the ﬁlters are overused, their performance deteriorates considerably. Therefore, it is strongly recommended to replace ﬁlters as per the following chart or whenever they choke.
It is essential to use genuine V-Guard ﬁlters to ensure consistent product performance.
Do not try to open the puriﬁer for cleaning or any replacement. This should be done only by qualiﬁed company personnel or authorized agent.
V-Guard will be scheduling periodic preventive maintenance visits to the customer’s home. Alternately, the customer can also contact any V-Guard service centre and book an appointment as per his or her convenience.

SAFETY INSTRUCTION

Make sure the rating of power supply connection matches with that of the rating label .
Do not plug or unplug the power cord with wet hands. Ensure that the plug isn’t wet while plugging in or plugging out to avoid risks such as electrical shock or ﬁre.
Avoid sharp bends in the pipe. Do not bend or block the water pipe.
Do not try to service the puriﬁer on your own. Instead, call V-Guard customer care for help.
To keep the storage tank clean, it should be drained once in 15 days.
Discard the water in the storage tank after 48hrs of non-consumption of stored water.
Don’t use water that has been accumulated for more than two days. Release the water and ﬁll it again.
Do not conﬁne the puriﬁer in a closed cabinet.
Do not use wastewater pipe for drinking. It should be placed in a way that children do not have access.
The puriﬁer should be kept away from direct sunlight, heating devices like stoves, freezing area below 50 C and leaking walls or ceiling.
In case of any smoke or burning smell, remove the plug immediately and call the V-Guard helpline.
When your house, drain out the water from the storage tank and pack the puriﬁer properly. It is recommended to get the puriﬁer duly inspected and packed by the V-Guard service technician.
In case of power failure, it is recommended to switch OFF the water puriﬁer and put it ON only when power resumes. This is to avoid any failure from erratic signal load on the puriﬁer when power resumes.
Please ensure to switch oﬀ the power whenever you turn oﬀ the water supply.
Check the pipes and hose connections for any leakage as it could result in electric shocks.
Do not splash the ﬁltration system with water.
When not in use or when you are going on a vacation, remove the plug from the socket and disconnect the power cord.

TROUBLESHOOTING

Problems	Self Check	Solution
Have you le the puriﬁer unused for a long period of time?	The taste of

water may change as it ages due to bacterial multiplication.

Drain the water in the storage tank and reﬁll it.

Water tastes strange| ****

Has it been a long time since you installed and replaced the ﬁlter?

| ****

If an expired ﬁlter is used, the puriﬁcation performance may decline. It is recommended to replace the ﬁlter according to the ﬁlter replacement period.

The puriﬁcation amount has reduced suddenly

| Is it time to replace the ﬁlter?

Is the water supply valve closed?

| Request for ﬁlter replacement. Open the water supply valve.
| ****

replacement period?

The product is noisy and generates abnormal sounds.

| Is the product installed on a weak ﬂoor or not installed on a stable surface?

Does the back of the product touch the wall?

| Install the product in a place with a ﬂat and even surface.

Adjust the installation position to ensure there is enough space around the product. (10 cm)

| Is an article placed on top of the product?| Remove the article placed on top of the product.
Problems| Self Check| ****
---|---|---

Fine particles occur in the puriﬁed water

| Did water bubbles form?| Water bubbles may form in the draining process.

It is safe for you to drink.

If ﬁne particles exist continuously aer you receive water from the water puriﬁer and several minutes have passed, cut oﬀ the tap water supply and power supply. Then, contact V- Guard service centre.

| Problem with input water Supply| Check the inlet water supply and inlet pipe.

The storage tank is not getting ﬁlled

FAQs

What does TDS mean?
TDS stands for total dissolved solids, and represents the total concentration of dissolved substances in water. TDS is made up of inorganic salts, as well as a small amount of organic matter.
What is Reverse Osmosis (RO)? How does it work?
Reverse Osmosis (RO) is a water treatment process that removes contaminants from water by using pressure to force water molecules through a semipermeable membrane. During this process, the contaminants are ﬁltered out and ﬂushed away, leaving clean, delicious drinking water.
Does it have Pre-ﬁlter? Is it free?
Yes, it comes with a Pre-ﬁlter which is part of the product.
What is Mineral Balancer? Does it improve taste of water?
Mineral Balancer is pH balancer with taste enhancer. It maintains right balance of pH in water from RO membrane and enhances the taste with mineral media. The cartridge needs to be replaced every 1 year.
Can I service on my own?
It is not recommended to open your water puriﬁer and service it on your own. Call V-Guard customer support centre for any issues related to service & opening the machine.
How long can the water in the water puriﬁer be used for drinking?
You can use stored water for up to 48 hrs. If it is not used for 48 hours we advise you to discard that water, reﬁll and consume.
What should I do if there is a leakage from the puriﬁer?
Does water puriﬁer remove arsenic, ﬂuoride and nitrates?
What are all the consumables which are to be replaced?
You need to clean/replace Sediment Filter approximately every 6 months from the date of installation based on the input water quality conditions and other consumables approximately every 1 year from date of installation.
How will I get service/ spare parts for my water puriﬁer post Warranty?Please get in touch with V-Guard service centre for customized AMC plans best suited to your needs.
Can I use reject water?
It is not recommended to use the reject water for any kind of human/pets consumption or contacts (drinking or cooking or bathing). It may be used for gardening or mopping ﬂoors.
What should I do if there is no water in the storage tank?
In the case of no water supply, the third LED will glow red. Please ensure water supply to the unit. No LED will glow in case of power supply failure. Please ensure the power supply to the unit.
If both water and power supply available, please call V-Guard customer care support number.
How much time does the puriﬁer takes to purify water?
This water puriﬁer usually takes 20 min to purify the water under standard conditions. However the actual performance may vary depending on the quality of input water.

WARRANTY TERMS AND CONDITIONS

Why Do You Need A Warranty?
The warranty is provided against any manufacturing defects from the date of Installation. In case of any defects in material or workmanship under normal home use during the period of warranty, V-Guard undertakes the full responsibility of repairing the product FREE OF CHARGE through any of the V-Guard authorized service dealers or service associates.

Warranty Period
V-Guard oﬀers a one-year comprehensive warranty on Zenora RO+UV+MB and Zenora RO+UF+MB from the date of Purchase. To schedule your installation please call us on: 1800 103 1300 (TOLL FREE) | +91 484 4335000 | 1860 180 3000 (TOLL) or E-mail us at: waterpuriﬁer@vguard.in

What This Warranty Covers

Repair or replacement of any part of the Water Puriﬁer found defective within 12 months from the date of Purchase (“Warranty Period”) with a functionally eﬀective part.
Two preventive maintenance visits by V-Guard free of cost, during the warranty period.
Two Pre-Filters will be changed free of cost in the ﬁrst year i.e. pre-ﬁler will be changed in 6th month and 11th month.
No charges for the technician visit for genuine customer needs.
One time Free-reinstallation support for the water-puriﬁer unit.
The Product is intended to be used for domestic/residential purpose only.

What This Warranty Does Not Cover

The plastic body of the product, hence, it must be handled carefully to avoid breakage.
External Booster Pump, PRV (Pressure Reducing Valve) or any other additional accessory purchased separately.
Un-Installation of the product more than one time.
Transportation cost in case the customer is moving the product to another location.
Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts other than those approved or speciﬁed by V-Guard.

Warranty Will Be Null And Void If:

The user is unable to furnish the proof of purchase i.e. original invoice copy.
The product is not operated according to instructions published in this user manual.
The product is installed/reinstalled/serviced/repaired by any person other than V-Guard authorised dealer/service associate.
The original serial number of the product or any part thereof is removed, obliterated or altered.
The water supplied to the unit is not as per the conditions speciﬁed in this user manual.
The Water Puriﬁer is designed to operate at a voltage supply of 100-300 V at 50 Hz. Any failure due to operation of the machine beyond these limits will not be covered under warranty.
Damage is caused to the product due to an abnormally corrosive alkaline/ acidic atmosphere.
Defects are caused because of factors beyond the control of V-Guard, like lightning, pests and vermin, abnormal voltage, wind, ﬁre, ﬂoods or acts of God and negligence of the purchaser in using the product.
Damage or failure caused by unauthorized modiﬁcation or alteration or use for purposes other than the intended purpose.

Other Terms & Conditions

This warranty is valid only for the original retail purchaser of the product and applies only to the product sold in India by the company directly or its authorized partner.
The warranty on the replacement model/Refurbished part shall remain in force only for the unexpired period of the original warranty based on the installation.
In case of repair, V-Guard shall endeavour to use new parts. If new parts are not available, however, then V-Guard will have every right to use refurbished parts.
In case the replacement of the entire unit is made, (subject to the sole discretion of V-Guard), the same model shall be provided as a replacement; if such model has been phased out, the equivalent model as determined by V-Guard shall be provided as a replacement.
V-Guard shall not be liable or be deemed to be in default for any delay or failure in performance resulting directly or indirectly from causes beyond its reasonable control including delay in repairing due to labour problem, restrictions, and regulations of the government, public movement, war or any other unavoidable circumstances.
V-Guard or any of its authorised dealers/service franchisees cannot be held liable for any sickness or illness due to the consumption of drinking water from any water puriﬁer supplied by V-Guard, if maintenance and usage of the water puriﬁer are not as per prescribed standards.
V-Guard reserves the right to change or improve design and speciﬁcations at any time, without any contingent obligations to prospective buyers or owners of the products previously sold.
Under no circumstances, the liability of V-Guard or its authorised dealer/service franchisee shall exceed the value of the product.
The customer will notify V-Guard properly about any defects noticed and give V-Guard or its authorised dealer suﬃcient opportunity to inspect, test and remedy them, for which the customer will deposit the goods, if necessary, with the V-Guard’s oﬃce/service centre along with the original invoice, in the city where they are sold.
Inspection and test report of the V-Guard’s oﬃce/service centre will be treated as ﬁnal and binding under the warranty for determining defects, repairs/alterations required or carried out, or certifying working of the goods thereater.
V-Guard or its authorised dealer will be entitled to retain any defective parts replaced under the warranty.
This warranty should be deemed to have been issued at Kochi, State of Kerala and courts at Kochi shall have exclusive jurisdiction on matters covered by or following from this warranty and the original purchaser alone shall have a cause of action arising out of the transaction.
V-Guard strongly recommends that customers avail of V-Guard Annual Maintenance Contract (AMC) for the customer to get timely service and maintenance, ensuring continued optimum performance of the product. Please call our Call Centre 1800 103 1300 (TOLL FREE) | 1860 180 3000 (TOLL) for more details.

Note: Warranty will be void if the product is not used as per the suggested application. The warranty will not be applicable if product failure is caused by certain unusual conditions such as Water Logging, Misuse, Transit Damage during purchase, abnormal voltage supply, lightning, acts of God, or while in transit to or from the service centre. The warranty obligation does not also cover charges, if any, incurred on account of services rendered which are outside the ambit of warranty. (Speciﬁcations are subject to change without prior notice)Warranty will be void if the product is not used as per the suggested application. The warranty will not be applicable if product failure is caused by certain unusual conditions such as Water Logging, Misuse, Transit Damage during purchase, abnormal voltage supply, lightning, acts of God, or while in transit to or from the service centre. The warranty obligation does not also cover charges, if any, incurred on account of services rendered which are outside the ambit of warranty. (Speciﬁcations are subject to change without prior notice)

V-Guard Industries Ltd. Registered Oﬃce: 42/962, Vennala High School Road, Vennala, Kochi- 682028, Kerala, India. www.vguard.in

V-Guard Customer Care Website: www.vguard.in
E-mail: waterpuriﬁer@vguard.in