boAt Airdopes 501 ANC True Wireless Earbuds User Manual

Airdopes 501 ANC True Wireless Earbuds

User Manual

Airdopes 501 ANC are active noise cancellation earbuds that ensure maximum suppression of outside noise when you have an important call. Paired with Dual Mics and the ENx Technology, your voice will be heard every time. Enjoy gaming with minimal latency with the BEAST™ mode. You get 28HRS of non-stop playback, ASAP charge technology, and powerful 8mm drivers to make your jamming sessions truly addictive.

Specifications

Buttons and Indicators 

Troubleshooting FAQs

Charging

How can I charge the earbuds?
Step 1: Please insert the earbuds back inside the charging case in the correct orientation.
Step 2: A green LED will indicate that the earbuds are being charged. Once fully charged the LED turns blue.
Step 3: Once the earbuds are fully charged, the charging case automatically switches off to save power.

How to charge the case?
​​To charge the case, plug one end of the provided cable into the case and connect the other end to a computer/ wall adapter/ power bank, etc.
Note: The LED lights located on the charging case indicate the battery status of the case.

What to do if the charging case is not charging?

1. Check if the stickers on the charging points of the ear pods are removed or not. If not then it is to be removed and the ear pods will start charging once put inside the charging case.
2. Check if the charging cable connected to the case is not broken, use another charging cable, and also ensure that the charger being used is not of 9V or 12V as that will damage the case. The LED lights located on the charging case indicate the battery status of the case.

What to do if earbuds are not charging?

1. Ensure that the earphone case is charged for charging the earbuds
2. Check to see if the earbuds have been put inside the case in the right orientation, and a white light on the earbuds will indicate they are still being charged. This light will go off once the has been completely charged.
3.  Clean the magnetic connector pins on the case and connector place them on the earbuds with a clean cloth with mild alcohol and check the charging of the earbuds again
4. After cleaning, put the left earbud into the case in the desired orientation and close the lid.
5. After cleaning, put the right earbud into the case in the desired orientation and close the lid.
6. Once both the earbuds are charged, the LED on the case will go off.

What to do if earbuds not charging while inside the charging case even when the case is charged?

1. Check if the charging pins of the case are clear and there is no obstruction.
2. Check if the charging pin of the earbuds is clear and there is no obstruction.
3. Check if the orientation of the earbuds inside the case is correct and if they have been properly inserted inside the case.
4. Check if the pogo pins are clean. You may do so by gently cleaning it with cotton swabs and alcohol.

Device Controls

How to Power ON/OFF Airdopes 501 ANC?

1. Power ON:

Step1: To switch the earbuds on (Smart Power On) simply open the lid of the charging case (when earbuds are inside). Our IWP™ (Insta Wake N’ Pair) Technology enables the earbuds to power on automatically, get connected, and enter into the connection mode. OR
Long touch the CTC on both earbuds for 3 seconds to manually power on the earbuds.
Step2: Both the earbuds will automatically pair with each other. The earbuds will enter into the Connection Mode. Once the earbuds are powered on Red and Blue LED will indicate the same.

​2. Power OFF:

Smart Power Off:
Step1: After usage, remove both the earbuds from your ears
Step2: Place the earbuds back into the charging case in the correct orientation
Step3: The earbuds will automatically switch off (and enter into charging mode)

​Manual Power Off:
Step1: Long touch the CTC on both earbuds for 8 seconds to manually power off the earbuds.
Step 2. Once the earbuds get turned off, place them back inside the case and close the lid.

​How Do I factory reset my earbud?

Perform the Factory Reset in case you face any difficulty while operating your Airdopes 501 ANC:

​

Step 1: Place the earbuds inside the case.

Step 2: While the earbuds are inside the case, long-press the reset button for 10 seconds until the LED blinks on the charging case LED(keep the lid open).

Step 3: Perform a fresh connection attempt again and enjoy!

Note : Before performing reset, clear “Airdopes 501 ANC” from pairing device history by forgetting the device.

How can I use a single earbud (Mono mode) at a time?

​

Step 1: Please note that both the earbuds can be used in mono mode. Use either of the two options; Smart Power On or Manual Power On for switching on the desired earbud.

Step 2: The selected earbud will automatically enter the connection mode.

Step 3: Turn on Bluetooth on your phone/media device and search for “Airdopes 501ANC” to connect.

Notes:

• To switch to Stereo mode, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage. 

• You cannot skip tracks or return to the previous tracks in Mono mode.

How to activate Voice Assistant in Airdopes 501 ANC?

Long touch the CTC on either earbud for 3 seconds to activate the voice assistant.

How to answer/end calls in Airdopes 501 ANC?

Single tap the CTC on either earbud to answer an incoming call and once again to hang up an ongoing call.

How to reject calls in Airdopes 501 ANC?

Long touch the CTC for 2 seconds to reject incoming calls.

How to play/pause music in Airdopes 501 ANC?

Single tap the left/right CTC once to play or pause a song.

How to change tracks in Airdopes 501 ANC?

1. Next Track: When playing music, double-tap the right CTC to skip to the next song.

2. Previous Track: When playing music, double-tap the left CTC to return to the previous song.

Poor Sound Quality

What to do if the sound is distorted/low volume/low bass/low quality?

1. Check if the connected device does not have any equalizer settings applied.
2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.
3. Check if the distortion or quality lowers at all volumes or only at high volumes.
4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.
5. Check if the problem occurs at all levels of charging or only at low charging levels.
6. Check if the earbuds do not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.
7. Check if the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

What to do if the sound output is muffled?

1. Check if the connected device does not have any equalizer settings applied.
2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.
3. Check if the distortion or quality lowers at all volumes or only at high volumes.
4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.
5. Check if the problem occurs at all levels of charging or only at low charging levels.
6. Check if the earbuds do not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.
7. Check if the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

​Bluetooth Connectivity

What to do if the device is not connecting via Bluetooth?

1. Check if the device is in pairing mode and indicate that by alternating green and red LED flashes on either earbud.
2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.
3. Check if the connected device to supports Bluetooth connections or not.
4. Check if it is a passcode issue and if so enter 0000 / 1234.
5. Check if the connected device to does have any software issues or not – Check to forget the device on Bluetooth, and[ update the mobile software, if it still does not work try factory resetting the device

What to do if the device is not entering stereo mode / is stuck in mono?

1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by light blue LED flashes.
2. If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long touch the CTC for 3 seconds on both Left and Right earbuds for switching them on until the LED light begins to flash in red and white colours.
3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.
4. Check and see if hard resetting the device work as desired or not.
5. Check if the earbuds are charging or not. If not then clean the earbuds and the charging case, especially the charging pins and connectors with a mild alcohol swab, and see if it goes into charging mode or not.

What to do if the device occasionally disconnects/ the right earbud

keeps disconnecting?

1. Check if restarting the device resolves the issue.
2. Check if the same problem happens for different devices and media players.
3. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.
4. Try to factory reset the device.

​Why is one side of my earbud not working?

​Simply the earbuds back into the case and take them out or perform the factory reset.

Dysfunctional Voice Assistant

​What to do if the voice assistant does not wake up?

1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.
2. Please follow the steps carefully, long touch the CTC for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

Product Functionality

​What to do if the device does not turn ON?

1. Check to see if the device has been properly charged first or not. A blue light on the earbuds will indicate they are still being charged. This light will go off once the earbuds have been completely charged.
2. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.
3. Check by switching the earbuds on manually, press and hold the capacitive touch control for 2 seconds until the LED begins to flash in blue.
4. Check if the device was not subject to any mishandling, broken wire, exposure to direct sunlight, or hazards like fire.
5. Check if the charging pins of the case and earbuds have some dirt accumulation or corrosion and clean them with an alcohol swab and then put them back in the case for charge and the earbuds should start charging.

​What to do if the in-built controls (CTC) of the device are not

working?

1. Check if the controls do not work while connected to another device
2. Check if the media player being used supports such controls and if the controls do not function either on-call or on other media players
3. Check if the controls have been physically damaged or exposed to any hazards.
4. Check if the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.

Instant Pairing

What to do if the Insta Wake & Pair (IWP) is not working for my

Airdopes?

1. Make sure that you have paired the Airdopes at least once to the device you are trying to use IWP with before.
2. Check if Bluetooth is turned on for your media device and if it has the Airdopes in the list of paired devices.
3. Try to factory reset the device.
4. Check if your Airdopes battery case has a battery in it to have IWP functioning

Microphone Functionality

What to do if the voice is muffled during calls / Microphone has muffled

input?

1. Check if restarting the device resolves the issue.
2. Check if dust or ear wax has accumulated near or inside the microphone port, there is no blockage on the microphone.
3. Check if sweat or water has gone inside the microphone.
4. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

What to do if a problem related to any functionality occurs?

1. Check if restarting the device resolves the issue.
2. Place the earbud’s in the charging case and then try using them again.
3. Try to factory reset the device.

​General FAQs

Product Functionality

What is Insta Wake N’ Pair (IWP) technology?
Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.

Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first.

How to enable IWP for my earbuds?
There is no special process to enable IWP, simply follow the steps to pair your Airdopes to your media device first, then upon subsequent usage, the IWP tech will be enabled automatically and the Airdopes will pair automatically to your previously paired media device if Bluetooth is turned on your media device.

​ Does the Airdopes 501 ANC support aptX codec by Qualcomm?
No. Airdopes 501 ANC does not support aptX codec by Qualcomm.

Does my Airdopes 501 ANC support ENx technology?
Yes. Airdopes 501 ANC supports ENx technology.

Does my device have a dual microphone?
Yes. Airdopes 501 ANC has a dual microphone.

​How long does Airdopes 501 ANC last on a single charge?
Airdopes 501 ANC wireless earbuds offer up to 28 hours of backup.

How do I reboot/restart my earbuds?
To reboot your device, turn off Bluetooth on your mobile device, place your earbuds in the case, close the lid, and wait for 10 seconds.

Does it support fast charging?
Yes, Airdopes 501 ANC comes with ASAP charge technology.

​What is ANC Mode?
Now you can cancel out the outside noise and let yourself fully immersed in the things that matter; your playlists! The Active Noise Cancellation helps you stay in your ‘zone’.

​What is Ambient Mode?
Now you can stay mindful of your surroundings even while the songs are on the play. The Ambient Mode provides transparency wrt the sounds around you.

What is BEAST Mode?
Made for gamers, the BEAST Mode reduces the latency significantly and improves the overall gaming experience.

Water/Dust Protection

Is Airdopes 501 ANC waterproof?
Airdopes 501 ANC is IPX4 rated for resistance against water and sweat to provide a carefree listening experience. However, it is not waterproof.

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