boAt Airdopes 621 True Wireless Earbuds User Manual

Airdopes 621 True Wireless Earbuds

User Manual

Experience sound blasting good times with the unbeatable boAt Signature sound.
Airdopes 621 is packed with a mountainous playback time of 150 hours.
Powered by ASAP charge technology that lets you flip through your entire playlist smoothly with just a few minutes of charging. With IPX7 stay shielded from sweat, water, and dust and kill that workout session or go outdoors worriless!

Walkthrough Videos

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Specifications

Buttons and Indicators

Troubleshooting FAQs

Charging

How can I charge the earbuds?​

To charge the earbuds, put the earbuds into the charging case in their correct orientation.
A solid green LED will indicate that the earbuds are being charged. Once Fully charged, the LED indicator turns off.

Note: Before using the earbuds for the first time, it is recommended to fully charge the earbuds and also keep the charging case’s lid closed while charging.​

How to charge the case?

​To charge the case, plug one end of the provided charging cable into the case and connect the other end to a computer/wall adapter/power bank, etc. The case battery display shows the remaining battery capacity of the case as well as of both the earbuds.

Note: Before using the earbuds for the first time, it is recommended to fully charge the earbuds and also keep the charging case’s lid closed while charging.

What to do if the charging case is not charging?
1. Check if the stickers on the charging points of the ear pods are removed or not. If not then it is to be removed and the ear pods will start charging once put inside the charging case.
2. Check if the charging cable connected to the case is not broken, use other charging cable and also ensure that the charger being used is not of 9V or 12V as that will damage the case. The LED lights located on the charging case indicate the battery status of the case.

What to do if the earbuds are not charging?
1. Ensure that the earphone case is charged for charging the earbuds
2. Check to see if the earbuds have been put inside the case in the right orientation, and a white light on the earbuds will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.
3. Clean the magnetic connector pins on the case and connector place on the earbuds with a clean cloth with mild alcohol and check the charging of the earbuds again
4. After cleaning, put the left earbud into the case in desired orientation and close the lid.
5. After cleaning, put the right earbud into the case in desired orientation and close the lid.
6. Once both the earbuds are charged, the LED on the case will go off.

​What to do if the earbuds are not charging while inside the charging case even when the case is charged?
1. Check if the charging pins of the case are clear and there is no obstruction.
2. Check if the charging pin of the earbuds are clear and there is no obstruction.
3. Check if the orientation of the earbuds inside the case is correct and they have been properly inserted inside the case.
4. Check if the pogo pins are clean. You may do so by gently cleaning it cotton swabs with alcohol.

Device Controls

How to Power ON/OFF Airdopes 621?

Power ON: There are two ways to switch ON the ear buds:

1. To automatically switch the earbuds on (Smart Power On) simply take them out from the charging case.
2. To manually switch the earbuds on (Manual Power On), long touch the Capacitive Touch Control (*CTC) for 3 seconds on both Left and Right earbuds for switching them on until the LED light begins to flash in blue.

Power OFF: There are two ways to switch OFF the ear buds:

Smart Power Off:
Step1: After usage, remove both the earbuds from your ears.
Step2: Place the earbuds back into the charging case in correct orientation.
Step3: The earbuds will automatically switch off (and enter into charging mode).

Manual Power Off:

Step1: Long touch the CTC on both earbud for 5 seconds to manually power off the earbuds.
Step2: Once the earbuds get turned off, place them back inside the case and close the lid.

How Do I factory reset my earbud?

https://prod4-sprcdn-assets.sprinklr.com/200052/e9fad6c9-ded3-4b2b- 82c9-964c12aabfcc-301040068.mp4

Step-1: Place both the earbuds back inside the charging case in correct orientation
Step-2: Long press the CTC on both earbuds inside the case for up to 10 seconds to do Factory reset, which is indicated by the flashing of green LED three times
Step-3: Shut the lid of the charging case and then re-open it again
Step-4: Once you take the earbuds out from the charging case, they automatically restart
Step-5: Your Airdopes 621 has been Reset and ready to pair.

Note: Before performing reset, clear “Airdopes 621” from pairing device history by forgetting device.

Below are the cases where factory reset may be helpful

• One earbud is not working
• Earbuds are not getting connected or scanned
• Earbuds gets disconnected during a phone call
• If there are exceptions in usage

How can I use a single earbud (Mono mode) at a time?
Step 1: Please note that both the earbuds can be used in mono mode. Use either of the two options; Smart Power ON or Manual Power ON for switching ON the desired earbud.
Step 2: The selected earbud will automatically enter the connection mode indicated by alternating green LED flashes.
Step 3: Turn on Bluetooth on your phone/media device and search for ‘Airdopes 621’ to connect.

Note: To switch to Stereo mode, simply take out the other earbud from the case. It will automatically power on and pair with the previously selected earbud, hence enabling Stereo usage. You cannot skip tracks or return to the previous tracks in Mono mode.

How to pair both the earbuds (Stereo mode)?
Step 1: Switch ON the earbuds; a blue light will flash to confirm that they have been switched ON. Both earbud’s will pair with one another automatically.
Step 2: The earbuds will enter into the Connection Mode, indicated by alternating Green LED flashes.
Step 3: Turn ON the Bluetooth functionality on your phone/media device and scan.
Step 4: Search for ‘Airdopes 621’ and pair accordingly. Enter ‘0000’ as the passkey if asked. Congratulations! Your earbuds are now connected successfully via Bluetooth.

How to activate Voice Assistant?
Long touch the CTC on either earbud for 2 seconds to activate the voice assistant.

How to answer/end calls?
Single tap the CTC on either earbud to answer an incoming call and once again to hang up an ongoing call.

How to resect calls?
Long touch the CTC for 2 seconds to reject incoming calls.

How to play/pause music?
Single tap the left/right CTC once to play or pause a song.

How to change tracks?
Next Track: When playing music, double tap the right CTC to skip to the next song.
PreviousTrack: When playing music, double tap the left CTC to return to the previous song.

Poor Sound Quality

What to do if the sound is distorted/low volume/low bass/low quality?
1. Check if connected device does not have any equalizer settings applied.
2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.
3. Check if the distortion or quality lowers at all volumes or only at high volumes.
4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.
5. Check if the problem occurs at all levels of charging or only at low charging levels.
6. Check if the earbuds do not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.
7. Check if the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

What to do if the sound output is muffled?
1. Check if connected device does not have any equalizer settings applied.
2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.
3. Check if the distortion or quality lowers at all volumes or only at high volumes.
4. Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.
5. Check if the problem occurs at all levels of charging or only at low charging levels.
6. Check if the earbuds do not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.
7. Check if the earbuds are clogged with ear wax, simply clear the earbuds to restore the original sound.

Bluetooth Connectivity

What to do if the device is not connecting via Bluetooth?
1. Check if the device is in pairing mode and indicating that by alternating green and red LED flashes on either earbud.
2. Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.
3. Check if the device being connected to supports Bluetooth connections or not.
4. Check if it is a passcode issue and if so enter 0000 / 1234.
5. Check if the device being connected to does have any software issues or not – Check to forget the device on Bluetooth, update the mobile software, if it still does not work try factory resetting the device.

What to do if the device is not entering the stereo mode / is stuck in mono?
1. Check when both the earbuds are taken out of the charging case, the earbuds will enter into the Connection Mode, indicated by light blue LED flashes.
2. If one of them fails to smart power on, to manually switch the earbuds on (Manual Power On), long touch the CTC for 3 seconds on both Left and Right earbuds for switching them on until the LED light begins to flash in red and white colours.
3. Place the earbuds in the charging case and then try using them again. Check if it connects automatically.
4. Check and see if hard resetting the device work as desired or not.
5. Check if the earbuds are charging or not. If not then clean the earbuds and the charging case specially the charging pins and connectors with mild alcohol swab and see if it goes in charging mode or not.

What to do if the device occasionally disconnects/ the right earbud keeps disconnecting?
1. Check if restarting the device resolves the issue.
2. Check if the same problem happens for different devices and media players.
3. Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.
4. Try factory-resetting the device.

Why is one side of my earbud not working?
​Simply the earbuds back in to the case and take them out or perform the factory reset.

Dysfunctional Voice Assistant

What to do if the voice assistant does not wake up?

• Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.
• Please follow the steps carefully, long touch the CTC for 2 seconds and release, this should allow Google
• Assistant or Siri to pop up on the media screen of the device.Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

Product Functionality

What to do if the device does not turn ON?
1. Check to see if the device has been properly charged first or not. A blue light on the earbuds will indicate they are still being charged. This light will go off once the earbud’s have been completely charged.
2. Check if the voltage of the charger is correct for the charging case and if the lights on the bottom are glowing to indicate the charge level.
3. Check by switching the earbuds on manually, press and hold the capacitive touch control for 2 seconds until the LED begins to flash in blue.
4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.
5. Check if the charging pins of the case and earbuds have some dirt accumulation or corrosion and clean them with alcohol swab and then put them back in the case for charge and the earbuds should start charging.

What to do if the in-built controls (CTC) of the device are not working?
1. Check if the controls do not work while connected to another device
2. Check if the media player being used supports such controls and if the controls do not function on call or other media players
3. Check if the controls have been physically damaged or exposed to any hazards.
4. Check if the control area has some sweat and oil as that might interfere with the capacitive touch control and clean the control area to remove any oil or sweat and the touch control should start working.

Instant Pairing

What to do if Insta Wake & Pair (IWP) is not working for my Airdopes?
1.Make sure that you have paired the Airdopes at least once to the device you are trying to use IWP with before.
2.Check if Bluetooth is turned on for your media device and it has the Airdopes in the list of paired devices.
3.Try factory-resetting the device.
4.Check if your Airdopes battery case has battery in it to have IWP functioning.

Microphone Functionality

What to do if the voice is muffled during calls/the microphone has muffled input?

• Check if restarting the device resolves the issue.
• Check if dust or ear wax as accumulated near or inside the microphone port, there is no blockage on the microphone.
• Check if sweat or water has gone inside the microphone.
• Check if there are any obstructions between the earbuds and the device and clear them, move the device at a closer range to the earbuds and see if it still affects it.

What to do if a problem related to any functionality occurs in Airdopes?

1. Check if restarting the device resolves the issue.
2. Place the earbud’s in the charging case and then try using them again.
3. Try factory-resetting the device.

General FAQs

Product Functionality​

What is Insta Wake N’ Pair (IWP) technology?
Our IWP technology allows the earbuds to connect to your phone if they have already been paired before instantaneously upon opening the case.
Simply open the case and ensure that the Bluetooth is turned on for your media device, the buds will connect as soon as the case is opened without the need to take them out of the case first.

How to enable IWP for my earbuds?
There is no special process to enable IWP, simply follow the steps to pair your Airdopes to your media device first, then upon subsequent usage the IWP tech will be enabled automatically and the Airdopes will pair automatically to your previously paired media device if Bluetooth is turned on your media device.

Does the Airdopes 621 support aptX codec by Qualcomm?
No. Airdopes 621 does not support aptX codec by Qualcomm.

Does my Airdopes 621 have CVC technology by Qualcomm?
No. Airdopes 621 does not support CVC technology.

Does Airdopes 621 support Fast Charging?
Yes. Airdopes 621 supports Fast Chargin

Can the charge case function as a Power Bank?
Yes. The power packed 2600mAh Carry cum Charge Case can also function as a Power Bank.

How long does boAt Airdopes 621 last on a single charge?
Airdopes 621 wireless earbuds offer battery backup of up to 5.5 hours on a single charge. They also give a total playback time of 150 hours along with the charging case.

Can I use any adapter to charge my device?
Yes, you can use any adapter to charge your Airdopes 621 Charging case.

​Water/Dust Protection

Are my Airdopes 621 sweat or water-resistant?
Yes, Airdopes 621 is IPX7 Dust and Water resistant. You can use it for your workouts or carry them along on long trips.

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