PetSafe PPA11-10709 Electronic Pet SmartDoor Instruction Manual

: June 5, 2024
: PetSafe

Table of Contents

IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
**Compliance
Important Recycling Advice
**Patio Panels and Sliding Glass Pet Doors
Documents / Resources

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Welcome
The PetSafe ® brand is devoted to making sure that you and your pet have what you need to live your best life together. We know that safe pets make happy owners. Before getting started, please take a moment to read through the important safety instructions. If you have any questions, please don’t hesitate to contact us.
Hereinafter, Radio Systems Corporation and any other affiliate or Brand of Radio Systems Corporation may be referred to collectively as “We” or “Us”.
Warranty
This product has the benefit of a non-transferable limited one-year (United States) or three-year (all other regions) manufacturer’s warranty. Complete details of the warranty applicable to this product and its terms can be found online and/or are available by contacting your local Customer Care Centre. Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, A91 YR9X Ireland Canada – Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects, effective 1 January 2012, the warranty details regarding this Product are as follows: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in terms of materials or workmanship for a period of three (3) years from the purchase date. An “original retail consumer purchaser” is a person or entity that originally purchases the Product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for the first three years of ownership; after the first three years, a service or upgrade charge will apply to replace the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property at which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage caused by dog bites, lightning damage or neglect, alteration and misuse. Consumers that purchase products outside of Australia, New Zealand or from an unauthorized dealer will need to return the Product to the original place of purchase for any warranty issues. Please note that Radio Systems does not provide refunds, replacements or upgrades due to changes of opinion or for any other reason outside of these Warranty terms. Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.

PO Box 3442, Australia Fair
QLD 4215, Australia Australian Residents: 1800 786 608
New Zealand Residents: 0800 543 054

Email: aus-info@petsafe.net To file a claim, a proof of purchase must be provided. Without proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, before sending the Product. Failure to do so may delay the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days of the original purchase, Radio Systems will organize for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days of the original purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty device or its components and return it to the consumer free of charge, provided that the Product is within its said warranty period. This warranty is additional to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and said failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 0800 046 1414.

IMPORTANT SAFETY INSTRUCTIONS

Explanation of attention words and symbols used in this guide
** This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation that, if not avoided, could result in harm to your pet.
NOTICE is used to address practices not related to personal injury.
All Pet Doors and Cat Flaps
WARNING**

When children are present in the home, it is important to consider the pet door while childproofing. The pet door may be misused, potentially giving children access to hazards that may be on the other side of the pet door. Owners with swimming pools should ensure that children are monitored at all times and that the swimming pool has adequate barriers to entry. If a new hazard is created inside or outside of your home, which may be accessed through the pet door, Radio Systems Corporation recommends that you properly guard access to the hazard or remove the pet door. The closing panel or lock, if applicable, is provided for aesthetic and energy efficiency purposes and is not intended as a security device. Radio Systems Corporation will not be liable for unintended use and the owner of this product accepts full responsibility for oversight of the opening that it creates.
To avoid risk of severe injury, follow all safety instructions for your power tools and wear safety goggles during use.
The user, prior to installation, must become familiar with all building codes that may affect the installation of the pet door and determine, along with a licensed contractor, its suitability in a given installation. This pet door is not a fire door. It is important for the owner and contractor to consider any risks that may be present inside or outside of the pet door and any risks that may be created by subsequent changes to the property and how they may relate to the existence and use, including misuse, of the pet door.
It is not possible to cut holes in tempered or double pane glass except at the time of manufacture. Consult a professional glazier or glass manufacturer to install the pet door in a glass door or window.
CAUTION
During pet training, make sure to GENTLY lower the flap onto your pet’s back. Also avoid possible injury by making sure your pet is entirely through the pet door opening, including their paws and tail, before completely releasing the flap.
Keep these instructions and ensure that they are transferred to any new owner of the property.
NOTICE
Use a manual screwdriver to tighten screws. Do not overtighten. Overtightening can strip the screws or warp the pet door frame.
Unauthorized changes or modifications may void the user’s authority to operate this equipment and void the warranty.
PetSafe ® pet doors are suitable for most doors, walls or partitions although additional materials may be required. This product is designed for the convenience of you and your pet. It is not possible to fully guarantee the exclusion of all other animals in all circumstances. Radio Systems Corporation will not accept liability for any damage or inconvenience caused by unwanted animals that may gain access to your home.
All Pet Doors and Cat Flaps (Except Patio Panels and Sliding Glass Pet Doors)
WARNING
Be sure to use heavy scissors for cutting core covers. If cutting a metal surface, be aware of sharp edges to prevent injury.
Please read all instructions fully prior to forming or modifying an opening in your selected door or wall.
NOTICE
If the mounting surface (door, wall, etc.) is not level, the pet door must still be installed level to swing properly.
When applying the cutting template, there should be a minimum of 7.5 centimeters between the bottom and sides of the door and the outer edge of the template to maintain the structural integrity of the door.
Make sure there is nothing underneath the door where you will be drilling the holes or cutting the opening.
Electronic Pet Doors and Cat Flaps
WARNING
There is a risk of explosion if a battery is replaced by an incorrect type. Do not short circuit, mix old and new batteries, dispose of in fire or expose to water. When batteries are stored or disposed of, they must be protected from shorting. Dispose of spent batteries correctly.
NOTICE
Do not mix old and new batteries.
Do not mix standard, alkaline or rechargeable batteries.
Do not use rechargeable batteries.
Spent batteries should be removed immediately. Do not dispose of batteries with household waste.
Cat Corridor ™ Interior Cat Door
CAUTION
Do not allow your pet to chew on the front and back frames of the cat door.
Microchip Cat Flap
NOTICE
We strongly recommend that you program the microchip cat flap and check to make sure it works with the microchip in your cat before installation.
This unit only operates properly when outside temperatures are higher than -25°C (-13°F) and less than 55°C (131°F).
Patio Panels and Sliding Glass Pet Doors
CAUTION
Use care when assembling the two halves of the door together. This could be a potential pinch point and could lead to injury.
NOTICE
Prior to installation and drilling, consult your sliding glass door manufacturer’s warranty. Unauthorized changes or modifications may void the warranty. Installing screws into vinyl door frames or door jambs may crack the vinyl.
Apply glass sweep and weather stripping to a clean dry surface at temperatures above 63°F (17°C).
Wall Entry Pet Door
CAUTION
Check for electrical/plumbing fixtures that could be in the wall where you wish to place the pet door.
Make sure the support fits snugly and that it is not too long or too short. In either instance, damage to the wall can occur.
If inserting screws into vinyl siding, it may be necessary to drill a hole through the siding slightly larger than the heads of the screws. This will allow the screws to tighten flush with plywood and not buckle the vinyl siding.

SAVE THESE INSTRUCTIONS

Terms and Limitation of Liability

Terms of Use
The use of this product is subject to your acceptance without modification of the terms, conditions and notices contained with this product. Use of this product implies acceptance of all such terms, conditions, and notices. If you do not wish to accept these terms, conditions and notices, please return the product, unused, in its original packaging and at your own cost and risk to the relevant Customer Care location, together with proof of purchase for a full refund.
Proper Use
Proper Use includes, without limitation, reviewing the entire Product Manual and any specific safety information statements. The specific temperament or size/weight of your pet may not be suitable for this product. If you are unsure whether this product is appropriate for your pet, please consult your veterinary surgeon or certified trainer prior to use. For products used with pets where training is desired, Radio Systems Corporation recommends that these training products are not used if your pet is aggressive, and the Company accepts no liability for determining suitability in individual cases.
No unlawful or prohibited use
This product is designed for use with pets only. This product is not intended to harm, injure or provoke. Using this product in a way that is not intended could breach national or local laws.
Limitation of liability
In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any direct, indirect, punitive, incidental, special or consequential damage and/or (ii) any loss or damage whatsoever arising out of or connected with the use or misuse of this product. The Purchaser assumes all risks and liability regarding the use of this product to the fullest extent permissible by law.
Modification of terms and conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this product from time to time. If such changes have been notified to you prior to your use of this product, they shall be binding on you as if incorporated herein.

**Compliance

**

(where applicable)

FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a specific installation. If interference does occur to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult customer care, the dealer, or an experienced radio/TV technician for help.

CAUTION: Modification or changes to this equipment not expressly approved by Radio Systems Corporation may void the user’s authority to operate the equipment.
SmartDoor ™ Connected Pet Door only (PPA00-17254, PPA00-17255, ZPA19-17252, ZPA19-17253, PPA19-17256, PPA19-17257): Medium Size door- FCC ID: KE3- 003672, IC: 2721A-3003672 Large Size Door- FCC ID: KE3-3003670, IC: 2721A-3003670
Contains: FCC ID: VPYLBEE59B1LV, IC: 772C-LBEE59B1LV
This equipment complies with FCC and RSS-102 radiation exposure limits set forth for an uncontrolled environment and meets the FCC and RSS-102 radio frequency (RF) Exposure Guidelines. This equipment should be installed and operated keeping the radiator at least 20 cm or more away from the person’s body.
CE
Radio Systems Corporation declares under its own responsibility, that the following product(s) is (are) in compliance with the essential requirements under article 3 of the RED (2014/53/EU) and the RoHS 2 Directive (EU) 2015/863. Unauthorized changes or modifications to the equipment that are not approved by Radio Systems Corporation may violate EU RED regulations, could void the user’s authority to operate the equipment, and will void the warranty. Hereby, Radio Systems Corporation, declares that this part is in compliance with the essential requirements and other relevant provisions. The Declaration of Conformity can be found at: http://www.petsafe.com/customercare/eu_docs.php.
IC
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause the undesired operation thereof.
SmartDoor ™ Connected Pet Door only (PPA00-17254, PPA00-17255, ZPA19-17252, ZPA19-17253, PPA19-17256, PPA19-17257):

Contains: FCC ID: VPYLBEE59B1LV, IC: 772C-LBEE59B1LV
This equipment complies with FCC and RSS-102 radiation exposure limits set forth for an uncontrolled environment and meets the FCC and RSS-102 radio frequency (RF) Exposure Guidelines. This equipment should be installed and operated keeping the radiator at least 20 cm or more away from person’s body.

ACMA
This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media Authority).

Important Recycling Advice

Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be recycled. At the end of its product life, do not place it in the normal municipal waste system. Please check the regulations in your area or return it to where it was purchased so that it can be placed in the recycling system. If these options are not possible, please contact the Customer Care Centre for further information.
Battery Disposal
separate collection of spent batteries is required in many regions. Check the regulations in your area before discarding spent batteries.
At the end of the product life, please contact one of our Customer Care Centers to receive instructions on proper disposal of the unit. Please do not dispose of the unit in the household or municipal waste. For a listing of Customer Care Center telephone numbers in your area, visit our website at www.petsafe.com.
Patio Panels and Sliding Glass Pet Doors
ATTENTION

Use care when assembling the two halves of the door together. This could be a potential pinch point and could lead to injury.
AVVISO
Prior to installation and drilling, consult your sliding glass door manufacturer’s warranty. Unauthorized changes or modifications may void the warranty. Installing screws into vinyl door frames or door jambs may crack the vinyl.
Apply glass sweep and weather stripping to a clean dry surface at temperatures above 17°C.
Wall Entry Pet Door
ATTENTION
Check for electrical/plumbing fixtures that could be in the wall where you wish to place the pet door.
Make sure the support fits snugly and that it is not too long or too short. In either instance, damage to the wall can occur.
If inserting screws into vinyl siding, it may be necessary to drill a hole through the siding slightly larger than the heads of the screws. This will allow the screws to tighten flush with plywood and not buckle the vinyl siding.

**Patio Panels and Sliding Glass Pet Doors

**

VORSICHT
VOORZICHTIG

Use care when assembling the two halves of the door together. This could be a potential pinch point and could lead to injury.
HINES AANWIJZING
Prior to installation and drilling, consult your sliding glass door manufacturer’s warranty. Unauthorized changes or modifications may void the warranty. Installing screws into vinyl door frames or door jambs may crack the vinyl.
• Apply glass sweep and weather stripping to a clean dry surface at temperatures above 17°C.
Wall Entry Pet Door
VORSICHT VOORZICHTIG
Check for electrical/plumbing fixtures that could be in the wall where you wish to place the pet door.
Make sure the support fits snugly and that it is not too long or too short. In either instance, damage to the wall can occur.
If inserting screws into vinyl siding, it may be necessary to drill a hole through the siding slightly larger than the heads of the screws. This will allow the screws to tighten flush with plywood and not buckle the vinyl siding.

Questions?
petsafe.com

Protect. teach.love.
Radio Systems Corporation
10427 PetSafe Way, Knoxville, TN 37932 the USA
+1 (865) 777- 5404
©2022 Radio Systems Corporation
PE401-094-19/1
United Kingdom
0800 046 1414

Documents / Resources

| PetSafe PPA11-10709 Electronic Pet SmartDoor [pdf] Instruction Manual
3003672, KE3-3003672, KE33003672, PPA11-10709, Electronic Pet SmartDoor, PPA11-10709 Electronic Pet SmartDoor
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