Wildix VoIP phones headsets SuperVision User Guide

: June 5, 2024
: Wildix

Table of Contents

PACKING LIST
**SAFETY INFORMATION
FIRST TIME LOGIN
MENU OVERVIEW
CHAT AND FILE EXCHANGE
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SUPERVISION USER GUIDE

PACKING LIST

1 x SuperVision phone
1 x handset
1 x handset cord
1 x removable webcam
1 x stand

**SAFETY INFORMATION

**

https://www.wildix.com/safety-information/

CONNECTION
The ports are situated on the rear panel of the phone

Connect the phone to the network PoE switch using an RJ-45 cable
Connect the handset to the port using the handset cord
(Optional) Connect USB headset
(Optional) Connect the port to the PC using an RJ-45 cable
(Optional, this is a PoE device) Connect the phone to the power supply (power adapter can be purchased separately, WMP code: PS-12V2A )
(Optional) Connect to the port using an HDMI cable

After the phone has been booted, Wildix Phone App opens automatically.
To log in, ﬁll out the following ﬁelds:

Domain: PBX name or IP address
User name: extension number or email address
Password: enter your WEB password.

Note: Google/ Ofﬁce 365 Single Sign-On options are available to log in.

Wildix VoIP phones headsets SuperVision - FIG

CHANGE USER STATUS
Tap User status menu to set user status DND / Away.
You can add your status message and, by checking the ﬁeld “until”, set the time and date when DND/Away status should go back to Available.

PHONE OVERVIEW Wildix VoIP phones headsets SuperVision -
PHONE

SUPERVISION USER GUIDE
BLF KEYS
BLF keys must be set up in Collaboration Settings -> Function keys. This phone supports up to 120 BLF keys.
You can change the number of BLF keys displayed per page in the Phone App
Settings - > Advanced.

PLACE A CALL

Manually from Dialpad: enter the phone number and then tap the green button.
Search in phonebook: open Dialpad and start entering a number / a name, results that match your search are listed below, tap on the contact to place a call.
From history: tap the History menu. Tap the contact or the phone number, then tap Call.
Dial a user whom you have assigned a Colleague Function key: tap BLF keys, then tap the BLF key assigned to the colleague.

HOLD / SECOND CALL
Press during a call to put a call on hold/resume.
Press to place a second call, enter the number, and then tap the green button.
VIDEO CALL
Tap during a call to start/stop video streaming.

CALL TRANSFER

Tap during a call (the call is put on hold)
Enter the phone number:
• Tap for direct transfer (blind transfer without notiﬁcation)
• Otherwise tap to place an outgoing call (attended transfer), then tap from the call window to complete the transfer.

Call transfer via BLF keys:

During a call, tap the BLF keys menu
Tap the BLF key of colleague/call group:
Tap Transfer for direct transfer (blind transfer without notiﬁcation)
Otherwise tap Call to place an outgoing call (attended transfer), then tap from the call window to complete the transfer.

CONFERENCE CALL
Put the ﬁrst call on hold to make a second call to the contact you would like to invite to the conference call When the third party answers, tap from call window.

LISTEN TO VOICEMAIL MESSAGE
Tap Voicemail/ Press the Voicemail button
Tap the Play icon next to the message to listen to it
To delete: check the message(s) and tap the Bin icon .
To mark as read: check the message(s) and tap the Eye icon

VOLUME CONTROL, SPEAKER, MUTE
Mute the microphone: Press the Mute key during a call.
Adjust the volume: Press Volume Up / Down keys during a call.
Turn on the Speaker mode: Press the Speaker key during a call. Press the key to answer a ringing call in Speaker mode.
RINGTONE SELECTION
Tap Settings menu: tap Ringtone to view the list of available ringtones.