8×8 88 Second User Manual
- June 4, 2024
- 8x8
Table of Contents
8×8 88 Second
Initial Steps
- Before beginning troubleshooting, it is useful to first make sure that your network connection is functioning properly.
- For issues with handset devices, power-cycle your device by unplugging the ethernet cable, waiting 15 seconds, and reconnecting the ethernet cable.
- When contacting support you will be asked for your company specific passphrase, keep this to hand if it is needed.
8×8 Basic Troubleshooting Steps
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Use the 8×8 Work and Contact Center User Guides to find steps to configure features.
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Visit the Support Site to find support articles. More 88 Second Guides are also available.
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Available through the support site is the chat bot Otto.
Chat with Otto to receive initial troubleshooting advice. If Otto cannot resolve an issue, you will be forwarded to a live agent. -
If problems continue, escalate your issue to 8×8 based on your support package. 8×8 Support can be reached in the USA on, 1-866-204-8720 or 1-888-898-8733 and, the UK on,+44 207 096 6060.
SUPPORT CENTER
For more support, visit the 8×8 University Free Online Training website: https://www.8×8.com/university/free-online- training
References
- 8x8 Work for Desktop—About the app
- Home - 8x8 Support
- 88 Second Guide Documentation - 8x8 Support
- 8x8 University Course Catalog | 8x8
Read User Manual Online (PDF format)
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