8×8 Global Cloud Communications Work for Mobile on iOS User Guide

Version 10.16

54

What’s new in the 8×8 Work for Mobile 10.16 release?

n Enhanced Fax screen design: For better usability, your Fax list now displays the profile image of the fax sender.

Version 10.16

55

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 8.5
n Ability to view meeting transcriptions via mobile: You can now view the audio transcripts of your past meetings on the go! If real-time audio subtitles were enabled during a meeting, you now have the ability to access these transcripts from your mobile app.

Version 10.16

56

What’s new in the 8×8 Work for Mobile 10.16 release?

Real-time audio subtitles in a meeting enable you to view an on-screen transcription of what is spoken during a meeting; if you have trouble hearing what is said or have an uncooperative headset, audio subtitles enable you to participate in a meeting without missing out on important talking points!

Version 10.16

57

What’s new in the 8×8 Work for Mobile 10.16 release?

n New look for personal contact edit screen: As an iOS user, enjoy a more intuitive experience while creating or editing a personal contact! When you create or edit 8×8 Work personal contacts, the app interface more closely matches your experience editing personal contacts on your mobile device, allowing you to manage your contacts more efficiently.

Version 10.16

58

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 8.4
n Enhanced contact details and call logs: Enjoy a more intuitive experience when reviewing the details of your contacts! When you search for a contact and tap to see their details, immediately see a contact’s job title and a description of their presence status, and start a call or chat with them more quickly.

Version 10.16

59

What’s new in the 8×8 Work for Mobile 10.16 release?

Similarly, call logs have been improved to more prominently display a contact’s title and presence, and ways that you can contact them.
n Ability to search chat history: Need to find an important discussion in your chat history that took place long ago? As an iOS user, you now have the ability to search for words and phrases in previous messages in a room or one- on-one chat! If one or more of your keywords appear in a message, the message shows up with any matching terms highlighted.

Version 10.16

60

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 8.3
n Ability to promote calls to meetings: Let’s say you’re on a call with a company contact and your call is getting more involved; you can bring the other party into a meeting with one or more of your colleagues who can discuss an important matter with them. When on an 8×8 Work call, you can immediately promote the call to a productive 8×8 meeting, and bring the other party into the meeting!

Version 10.16

61

What’s new in the 8×8 Work for Mobile 10.16 release?
Note: This enhancement applies to users of 8×8 Meet; users of older experiences retain their earlier ability to promote calls to meetings. To determine which meeting experience your organization uses, see details on 8×8 Meet.

Version 10.16

62

What’s new in the 8×8 Work for Mobile 10.16 release?
Note: In order for the other party on a call to be brought into an 8×8 meeting, they must be on the call via one of the following or newer: -Version 8.3 of 8×8 Work for Mobile -Version 6.6 of 8×8 Work for Desktop If the party is on the call using an older version of 8×8 Work, they join only meeting audio when you initiate a meeting, and are not taken to the meeting interface.
n Ability to sort and filter contacts by site instead of location: If your organization is an X Series or Virtual Office Editions customer, the option to sort company contacts based on location is replaced with an option to sort based on site. In addition, let’s say you only communicate with company contacts in your own office; you now have the ability to filter out all contacts outside of your site!

Version 10.16

63

What’s new in the 8×8 Work for Mobile 10.16 release?

n Ability to jump to the first unread message in a chat: Let’s say a subject comes up in your team’s chat room that you want to mark as unread for yourself as an item to return to later; the next time you open the chat, you now have the ability to jump back to the message you marked for yourself!
When you jump to the message you marked as unread, the message appears under a New messages indicator in your chat history.

Version 10.16

64

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 8.2
n Enhanced navigation: Enjoy an enhanced navigation experience that enables you to access important functions of the app more quickly and intuitively! You can now:

Version 10.16

65

What’s new in the 8×8 Work for Mobile 10.16 release?
o Access the dial pad with a single tap from the navigation bar.

o Open your user settings from your profile screen.

Version 10.16

66

What’s new in the 8×8 Work for Mobile 10.16 release?

n Ability to set business hours and mute notifications from your profile: Need a way to control incoming calls and notifications at specific times of day? You can now set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours!
In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.

Version 10.16

67

What’s new in the 8×8 Work for Mobile 10.16 release?

If you are outside of your business hours or have disabled notifications for a period of time, your profile icon in your

application header and profile page shows up with an additional Snoozing not receiving notifications.

indicator to remind you that you are

Version 10.16

68

What’s new in the 8×8 Work for Mobile 10.16 release?

n Support for Swipe gestures in Messages, Favorites, and Faxes screens: Need to quickly manage a large number of messages, faxes, or contacts? In addition to the existing functionality for calls and voicemails, you can now take advantage of swiping left or right to quickly manage the following: o Swipe left on a conversation to reveal the options to hide or mark as read. n Swipe right on a conversation to reveal options to manage your listed messages in bulk. o Swipe left on a fax to reveal the options to delete or mark as read/unread. o Swipe left on a favorite contact to reveal the option to remove from the favorites list.

Version 10.16

69

What’s new in the 8×8 Work for Mobile 10.16 release?

For details, see our content on: o Marking chats as read, marking messages in a chat as unread, or hiding chats. o Managing favorite contacts. o Marking faxes as read or unread, or deleting faxes.
n Support for placing 8×8 Work calls via Siri: If you often use Siri on your iOS device to reach out to your contacts, you can now use Siri to place calls to your personal or company contacts through 8×8 Work! For example, to place a call to your teammate Robin Shasta, simply say “Hey Siri, call Robin using 8×8 Work,” and confirm!

Version 10.16

70

What’s new in the 8×8 Work for Mobile 10.16 release?

To enable Siri for your device and 8×8 Work for Mobile, open your device Settings and go to: o Siri & Search to enable Siri on your device. o Virtual Office > Siri & Search to enable 8×8 Work for Mobile permissions for Siri. o Virtual Office > Contacts to enable calling device contacts via 8×8 Work in addition to 8×8 Work contacts.

Version 10.16

71

What’s new in the 8×8 Work for Mobile 10.16 release?

Need a quicker way to call a favorite 8×8 Work contact via Siri? If you use Siri with the Apple Shortcuts app on your mobile device, you can add Siri shortcuts in the Shortcuts app to quickly make 8×8 Work calls to your contacts!
To get the Apple Shortcuts app, download the app to your mobile device from the App Store, and get started creating 8×8 Work shortcuts with Siri!

Version 10.16

72

What’s new in the 8×8 Work for Mobile 10.16 release?

n New application-only ringtones: In addition to the ability to use the same ringtone as your device for 8×8 Work calls when you open your profile screen and go to Settings > Sounds, you now have access to new 8×8 Work-only ringtones for 8×8 Work for Mobile!

Version 10.16

73

What’s new in the 8×8 Work for Mobile 10.16 release?

n Color-coded information bars based on priority: Based on the priority level of an information bar near the top of your app, you now see the bar displayed in a color that indicates how urgent it is. o Red indicates high-priority information, such as a message that you have no access to an Internet connection.

o Orange indicates moderate-priority information, such as a message that you are experiencing a temporary interruption in your phone service.

Version 10.16

74

What’s new in the 8×8 Work for Mobile 10.16 release?
o Gray indicates low-priority information, such as a message that you are connecting to your phone service.

n Improved visibility for Do Not Disturb: You no longer need to worry about forgetting to switch your status back if your presence status is set to Do not disturb! If you switched your status to Do not disturb from your profile, you now see an information bar near the top of 8×8 Work for Mobile to remind you of your current status; this way, once you are no longer busy, you are able to revert your status in a more timely manner.

n Support for silent mentions in chat: Let’s say that you are chatting in a group and a colleague asks whether anyone in the room knows the person responsible for a certain project; you may want to respond by saying “Yes, it’s

Version 10.16

75

What’s new in the 8×8 Work for Mobile 10.16 release?
@Robin Shasta” with an @mention of Robin. The mention is useful not only as a way to introduce colleagues to one another, since now Robin receives a message notification, but it’s also useful as a quick and accurate way to share contact information. In previous releases, the ability to mention contacts functioned only in public rooms; in private rooms and one-onone conversations, you needed to type out a colleague’s name without being able to @mention them. In this release, we’re bringing the ability to silent-mention colleagues not only in public rooms, but also in private rooms and one-on-one conversations; this enables you to share contact information without needing to generate an @mention notification, hence “silent”. To look up a person you remember as “Robin S”, for example, type <@robin s> until you see a result in the list that you recognize as correct. If you see an additional line of text below their name in the mention selection list, such as “Will not be mentioned (not a member)”, you know that you are about to silent-mention your colleague instead of @mentioning them.

Version 10.16

76

What’s new in the 8×8 Work for Mobile 10.16 release?

n Ability to mention users with identical names: If you try to mention a name that is used by multiple people in a public or private room, the @mention selection list now includes additional information, such as their email addresses, to help you identify the correct person.

Version 10.16

77

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 8.1 n Enhanced navigation experience: When you launch 8×8 Work for Mobile, the app now brings up your last-
viewed screen instead of defaulting to your Messages list. n New smart replies in chat: When you are about to respond to a message, 8×8 Work for Mobile now provides
smart replies based on the text of the message you received to enhance your chat experience!

Version 10.16

78

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 8.0
n Simplified management for voicemails and call logs: We have introduced a quicker way for you to manage your voicemails and call logs! As an iOS user, you can now swipe left on a call log or voicemail to manage it individually, or swipe right to manage multiple list items in addition to the selected call log or voicemail.

Version 10.16

79

What’s new in the 8×8 Work for Mobile 10.16 release?

n New notifications when cellular data is disabled: If you have disabled cellular data in 8×8 Work for Mobile, you see a banner in the app to let you know that the setting is disabled. You can use this banner to quickly open your settings once your cellular network quality improves.

In addition, if people repeatedly try to call you while you have cellular data disabled, 8×8 Work for Mobile notifies you that callers are trying to reach you.

Version 10.16

80

What’s new in the 8×8 Work for Mobile 10.16 release?

n New notifications for deactivated accounts: If your 8×8 Work account is deactivated and you try to open 8×8 Work for Mobile, you see a notification that your account has been deactivated. Once you dismiss the notification, you are logged out of your account.
Release 7.8
n Ability to search for contacts via partial names: When you use the search box, regardless of whether the name you enter is complete, you see a list of search results that narrow down as you type. In addition, if you need to get in touch with a colleague whose name you don’t remember completely, you now have the ability to search for a contact by entering independent fragments of their first and last name.

Version 10.16

81

What’s new in the 8×8 Work for Mobile 10.16 release?

n Refreshed dial pad interface: The dial pad in your Calls call, now show up with a refreshed interface.

list, as well as the keypad you access from within a

Version 10.16

82

What’s new in the 8×8 Work for Mobile 10.16 release?

You can now paste numbers more easily by double-tapping the number entry field when it is empty.

Version 10.16

83

What’s new in the 8×8 Work for Mobile 10.16 release?

If the number you enter matches the number of a company or personal contact in your contact directory, the name of the matching contact shows up. If you enter a number not associated with any contact, you have the option to save the number as a new contact.

Version 10.16

84

What’s new in the 8×8 Work for Mobile 10.16 release?

n Ability for organizations to disable voicemail transcripts: If your organization has disabled voicemail transcripts, you no longer see transcripts appear for your voicemails.
Release 7.7
n Ability to add companies as contacts without first or last name: If you frequently contact the primary number of another organization and choose to create a contact for it with the Company field filled out, but not the fields for first or last name, the new contact and its company name properly show up in your list of contacts.

Version 10.16

85

What’s new in the 8×8 Work for Mobile 10.16 release?

n Improved conference call controls: While you are in a conference call, the Transfer and Park controls are now disabled to better reflect supported conference call functionality.

Version 10.16

86

What’s new in the 8×8 Work for Mobile 10.16 release?

n Improved call transfer to company contacts: To better enable you to transfer a call to someone in your organization, tapping the Transfer option on a live call now brings you directly to the company directory rather than your list of recent calls.

Version 10.16

87

What’s new in the 8×8 Work for Mobile 10.16 release?

Version 10.16

88

What’s new in the 8×8 Work for Mobile 10.16 release?
n Enhanced voicemail experience: To improve performance, audio for each voicemail is now downloaded on demand rather than automatically. In addition, you are notified if there was an error during the download.
n Messaging improvements: The following enhancements apply to your messaging experience in your Messages
list. o Ability to edit your messages: If you paste the wrong content into a chat or spot a sentence-altering typo in
a message you sent, you can quickly edit the message to correct it and prevent confusion in the chat. Simply press and hold on a message to bring up a menu, and select the Edit option to begin editing. As you edit and once you finish editing, the timestamp for the message changes to indicate its status as currently or previously edited.

Version 10.16

89

What’s new in the 8×8 Work for Mobile 10.16 release?

Note: You can edit IMs with company contacts, but not SMS messages with personal contacts and external numbers.
o Ability to delete your messages: If you enter a message into a chat with the wrong contact or group of people, you can delete the message to prevent confusion or distraction in the chat. Simply press and hold on a message to bring up a menu, select the Delete option, and confirm to delete the message. Once you delete the message, the content and timestamp of the message change to indicate that its content has been deleted, and what time the message was deleted.

Version 10.16

90

What’s new in the 8×8 Work for Mobile 10.16 release?

Note: You can delete IMs with company contacts, but not SMS messages with personal contacts and external numbers.
o Improved ability to mention contacts in a room: While chatting in a room, you have quick access to an @ key you can tap without navigating to the @ key in your primary keyboard.

Version 10.16

91

What’s new in the 8×8 Work for Mobile 10.16 release?

o Improved typing indicator in rooms: Your typing indicator tells you when someone is typing in your room, which helps room members avoid stepping on each other’s toes while chatting. If multiple people are typing in a room at the same time, this release allows you to see multiple names in the typing indicator at the bottom of the room.

Version 10.16

92

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 7.6 n Notifications for upcoming meetings with synced calendar: Don’t miss a single upcoming Virtual Office
meeting! When you sync your Meetings list with your device calendar app, you receive device notifications for your upcoming meetings from 8×8 Work for Mobile, ensuring that you stay on top of your schedule. Swipe on the notification and confirm to view options for joining the meeting or reviewing meeting details.

Version 10.16

93

What’s new in the 8×8 Work for Mobile 10.16 release?

Version 10.16

94

What’s new in the 8×8 Work for Mobile 10.16 release?

Meeting notifications are controlled via a new setting; to find it, open the More > Notifications.

screen and go to Settings

n Ability to jump to current day in synced calendar: When you sync your Meetings list with your device

calendar app, you can quickly navigate to today’s meetings with a tap of the Today quickly find your place in your schedule.

option, enabling you to

Version 10.16

95

What’s new in the 8×8 Work for Mobile 10.16 release?

n In-chat new message notifications: If you have a chat open when you receive a new message in another chat or
room, you see a notification dot appear over the Back option. The dot is colored bright orange to indicate a new message in a one-on-one chat, or pale orange to indicate a new message in a chat room. This notification disappears once you go back to your list of messages.

n Ability to mark chats as read: You can now easily mark a room or individual chat as read without opening it; this helps you prevent clutter in your chat history if you already know what some conversations in your message list are about. You can mark SMS messages as well, such as spam or messages mistakenly sent to your number.

Version 10.16

96

What’s new in the 8×8 Work for Mobile 10.16 release?

Note: Marking a chat as read only marks it as read to you; other people in your chats do not see the latest messages as read by you.
n Ability to mark messages as unread: Just as with email, you can mark a message within a chat as unread so you can return to it later. If you have yet to get around to an action item that came up in a chat, you now have the ability to mark the message that talks about that item as unread, enabling you to return to the item later.

Version 10.16

97

What’s new in the 8×8 Work for Mobile 10.16 release?

Note: At this time, reopening an unread chat does not jump to the specific message you marked as unread; the ability to mark the chat as unread simply functions as a way to remind you that something in the chat is on your to-do list.
n Ability to copy message text: You now have access to an improved way to copy message text in your conversations without needing to highlight text manually; just press on a message, and select Copy text from the resulting menu to copy the message text to your clipboard, allowing you to paste in any application.

Version 10.16

98

What’s new in the 8×8 Work for Mobile 10.16 release?

n Silent notifications with Do Not Disturb status: When you have the Do Not Disturb status enabled, notifications for messages now show up without playing audio on your device.
n Cellular Assist now known as Cellular Minutes: The ability to use your cellular voice plan in addition to your data network for calls has been renamed to be more user-friendly.

Version 10.16

99

What’s new in the 8×8 Work for Mobile 10.16 release?

Release 7.5 n Calendar view for meetings: At a glance from within 8×8 Work for Mobile, you can review and access all upcoming and past Virtual Office meetings scheduled in calendar apps such as Google Calendar. In addition to meetings you host, you can view meetings you are invited to. To sync with your calendar apps, open your
Meetings list, and accept the prompt to sync your calendar.

Version 10.16

100

What’s new in the 8×8 Work for Mobile 10.16 release?

n Ability to promote calls to meetings: Let’s say you’re on a call with a company contact, or that your call is getting more involved; you can bring the other party into a meeting with one or more of your colleagues who can discuss an important matter with them. When on an 8×8 Work call, you can immediately create a productive Virtual Office meeting, and bring the other party into the meeting. If you are talking to two other 8×8 Work users in a conference call, you can also bring both of them into a three-person meeting with you!

Version 10.16

101

What’s new in the 8×8 Work for Mobile 10.16 release?

Note: If the other party in the call is taking the call via the following versions of 8×8 Work, they receive and must accept the meeting invite via chat or email, instead of being brought in automatically: -Version 7.4 or earlier of 8×8 Work for Mobile. -Version 5.8 or earlier of 8×8 Work for Desktop.
n Option to silence incoming 8×8 Work calls while staying logged in: When you need to silence your calls, instead of logging out, you can simply enable your Do Not Disturb status; incoming calls are forwarded to

Version 10.16

102

What’s new in the 8×8 Work for Mobile 10.16 release?
voicemail, but you can still receive chat messages in cases of emergency. When you try to log out, you are now able to confirm whether you want to log out, or enable Do Not Disturb instead.
Note: Calls are forwarded to voicemail by default; if you have changed your call forwarding settings, your calls may be forwarded to another location.

For details, see our content on using the Do Not Disturb status. n Consolidated Messages list: To help you stay on top of your latest messages, your individual and team chats
now show up directly under your Messages list in a combined scrolling history, eliminating the need to jump between sub-lists. See at a glance whether you were last messaged in a chat with an individual contact or in a chat

Version 10.16

103

room, and prioritize your responses more efficiently!

What’s new in the 8×8 Work for Mobile 10.16 release?

n Renamed Messages list : Your Recents list has been renamed to Messages.

Version 10.16

104

What’s new in the 8×8 Work for Mobile 10.16 release?
n Support for Latin American Spanish localization: We have added localization support for Spanish in Latin America and the Caribbean. For details, see our content on supported languages for 8×8 Work.
Release 7.4 n Announcing Team Messaging: With Team Messaging, collaborate with your colleagues via chat more effectively than ever before! Create chat rooms on demand, stay up to date on your team’s latest discussions, bring multiple teams together to collaborate, and much more! Your chat rooms can be found under Rooms in your
Recents list. In our examples, let’s say that Sarah’s fictitious organization, AcmeJets, uses Team Messaging. Sarah’s Sales team (which includes Rob, Lisa, and John) is one of many teams within AcmeJets that can collaborate using Team

Version 10.16

105

What’s new in the 8×8 Work for Mobile 10.16 release?
Messaging, and make use of its features to accomplish tasks more effectively.

o Public and private chat rooms: With Team Messaging, you can create a public room that can be accessed by anyone at any time, or create a private room that is only accessible to certain colleagues. Whether you want to stay up to date with all your colleagues, or share sensitive information with a smaller group, you can do all this and more!
Let’s say that Sarah must collaborate with her global team more effectively to ensure that the team meets its goals. The team shares critical information, and holds an ongoing discussion across multiple time zones, which warrants multiple meetings. Sarah doesn’t have the time to meet often, so she sets up a private room for her team, and invites all her team members to facilitate communications. Now, her team can discuss and

Version 10.16

106

What’s new in the 8×8 Work for Mobile 10.16 release?
post information in a convenient chat room. On the other hand, Sarah is also collaborating on a public release where she is one of many core team members tracking the progress of the release. To stay up to date, all core team members follow a public chat room created exclusively for the release.
o Ability to invite colleagues to private chat rooms: As a member of a private room, you can invite colleagues relevant to the conversation to bring them into your discussions; a fully-collaborative experience allows any member of a private room to invite a new member. Note: For added security, an invited colleague has access to the chat history of the private room starting with the time they were invited.

Version 10.16

107

What’s new in the 8×8 Work for Mobile 10.16 release?

o Ability to mention colleagues to get their attention: If you need to alert a group member on a release deadline, ask for their input on your current discussion, or bring a new person into a public chat room, you can get their attention at any time by simply typing <@> before their name (for example, <@John Smith>). In a public room, you can @mention any of your company contacts, while in a private room, you can only @mention colleagues who are members of the room.
John, a Sales agent in Sarah’s team, needs to send his manager Sarah a brief spreadsheet on the sales progress for the customers he is negotiating with; as John’s deadline approaches, Sarah can alert him via @mention to make sure he is on schedule with the document.

Version 10.16

108

What’s new in the 8×8 Work for Mobile 10.16 release?
When you are @mentioned in a chat room, you receive a special notification with an @ label to indicate that a colleague is requesting your attention in a chat room.
o Notifications for messages and changes: Has your chat room been renamed, or have new colleagues been invited to your private chat room? Whenever something about a chat room changes, you are notified in your chat history for that room. In addition, you can choose to be notified of all messages in a room to stay upto-date, or reduce interruptions when you are busy by choosing to be notified only when you are mentioned. Let’s say that the Acmejets Sales team is hiring new agents; as new agents are hired, Sarah or another person in her team can add them to her team’s private chat room. Whenever a new agent is added to the chat room,

Version 10.16

109

What’s new in the 8×8 Work for Mobile 10.16 release?
existing members of the chat room are notified that their new colleague has access to the team’s discussions.

Version 10.16

110

What’s new in the 8×8 Work for Mobile 10.16 release?
o Quick access to chat room details: By opening the details page of a chat room, you can see the room type and name, as well as the member list for a private room.

o Better collaboration via shared rooms: Using 8×8 Sameroom, connect with your colleagues or clients who use other chat applications (such as Slack, Hipchat, or Google Hangouts) via shared rooms. With Team Messaging and Sameroom, connect with all your colleagues under a streamlined chat experience! You can even use shared rooms that are connected to the 8×8 Work chat rooms of another organization that uses 8×8. You can see whether your chat room is also a shared room next to the room’s public/private label, and in the details page for the room.

Version 10.16

111

What’s new in the 8×8 Work for Mobile 10.16 release?
The AcmeJets engineering team communicates with contractors outside of their company; once the engineering room is connected to the contractors’ usual chat app via Sameroom, the engineering room is labeled as a shared room, and the engineers can collaborate seamlessly with their contractor colleagues.

o Ability to hide conversations from your personal chat history: If you want to clean up old business messages and SMS spam messages from your chat history, you can simply hide them on your end. When you hide a chat room or conversation, you do not delete it; other people involved in the hidden chats still see the conversations and chat rooms in their chat history.
Note: You can hide chat rooms and chat conversations with individuals, but you cannot hide specific messages within a chat conversation or chat room.

Version 10.16

112

What’s new in the 8×8 Work for Mobile 10.16 release?

Version 10.16

113

What’s new in the 8×8 Work for Mobile 10.16 release?
n File attachment access from chats: If a colleague attaches a file or image in a chat from 8×8 Work for Desktop, you can quickly view and access these files by tapping them in the same chat from 8×8 Work for Mobile. Note: At this time, you cannot attach a file or image in a chat from 8×8 Work for Mobile.

n Streamlined Meetings list: Enjoy a new experience in your Meetings list! With a click, access and stay on top of your meetings, and collaborate more effectively. When you open the screen, you always see your list of

Version 10.16

114

What’s new in the 8×8 Work for Mobile 10.16 release?
meetings first; you can then choose to open a listed meeting, create a new meeting, or join a meeting using a Meeting ID.

Release 7.3
n Enhanced feedback experience: When you send feedback, you can now attach additional screenshots of the app from your device to better illustrate your feedback, or remove any screenshots that may present a privacy concern.
n Improved number formatting: Enjoy a smoother experience when calling back numbers of any format from within a call log.
n Renamed Recents list: Your Messages list has been renamed to Recents. n Announcing upcoming team messaging: In an upcoming release, take advantage of the new and improved
team messaging experience!

Version 10.16

115

About login and password

About login and password
Once you have access to your 8×8 Work credentials, you can log in to 8×8 Work for Mobile at any time. How do I download the app?
As an iOS user, you can find 8×8 Work for Mobile on the App Store.
To download 8×8 Work for Mobile: 1. On the App Store, search for 8×8 Work. 2. In your search results, open the app listing for 8×8 Work. 3. In the page about the app, click to download the app. 4. Once the download is complete, open 8×8 Work. Welcome to 8×8 Work for Mobile! Where do I get my login credentials?
Your credentials are sent to you via email. If you did not successfully receive the email, you can contact your phone system administrator and request another email. Otherwise, you can retrieve your username, and then reset your password:
To retrieve your username: 1. From the starting screen when logged out, select Login. 2. From the username entry screen, tap Forgot?. 3. Enter your company email address. 4. Tap Find your username to request an email with your username.
To reset your password:

Version 10.16

116

About login and password
1. From the starting screen when logged out, select Login. 2. Enter your username, and confirm. 3. From the password entry screen, tap Forgot?. 4. In the Forgot password? screen that opens, Enter your assigned username or company email address. 5. Tap Send reset link to request an email with password reset instructions.
Note: If you cannot reset your password because you have reached the password reset limit, please contact your phone system administrator.
How do I use my company credentials to log in? Your credentials and accompanying details are sent to you via email. In the email, check whether you should use an 8×8-assigned username and password, or your existing company credentials (also called Single Sign-On).
To log in via Single Sign-On (SSO): 1. From the starting screen when logged out, select Login. 2. Enter your username, and confirm. 3. From the password- entry screen, tap an option that appears below the password confirmation button, such as Log
in using Google. 4. In the screen that opens, log in using the appropriate SSO credentials. What is Single Sign-On? Single Sign-On (SSO) is simply the use of your existing company credentials for 8×8 Work. This allows you to seamlessly log in to 8×8 apps without having to use an extra set of credentials. How do I reset my password? If you forgot your password for 8×8 Work for Mobile, you can reset your password from the login screen.
To reset your password: 1. From the starting screen when logged out, select Login. 2. Enter your username, and confirm. 3. From the password entry screen, tap Forgot?. 4. In the Forgot password? screen that opens, Enter your assigned username or company email address.

Version 10.16

117

About login and password

5. Tap Send reset link to request an email with password reset instructions.
Note: If you cannot reset your password because you have reached the password reset limit, please contact your phone system administrator.
How do I retrieve my username?
If you forgot your username for 8×8 Work for Mobile, you can check your welcome email from 8×8, or you can retrieve your username from the login screen.
To retrieve your username: 1. From the starting screen when logged out, select Login. 2. From the username entry screen, tap Forgot?. 3. Enter your company email address. 4. Tap Find your username to request an email with your username. How do I review the terms and conditions of the app?
When you first open 8×8 Work for Mobile after downloading, you are required to accept the terms and conditions of the app. As an 8×8 Work user, let’s say you would like to review the business terms and conditions of 8×8, whether for legal information, or questions on data protection or confidentiality. If you would like to review the terms and conditions after that, you can find them from the starting screen of the application when logged out. From the starting screen, instead of logging in, select Terms & Conditions to review whenever needed.
To log out and review the Terms and Conditions: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap Logout. 3. At the prompt, confirm to log out. 4. In the starting screen of the application, tap Terms & Conditions to review the 8×8 business terms and
conditions. 5. Once you are finished, return to the starting screen, select Login, and continue to log in with your usual
credentials. I want to block incoming business calls during my non-business hours. How can I do that?

Version 10.16

118

About login and password
Need a way to control incoming calls and notifications at specific times of day? Simply set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours! In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.
To set your business hours: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, enable Business hours to show business hour options. 3. Set the starting and end time for your business hours, and the days of the week for which business hours are
enabled. When you are outside of your business hours, you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.
Note: If you are outside of your business hours, your contacts are not notified that their communications might not reach you.
To block notifications for a specific period of time: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap Mute notifications to show time periods for which you can temporarily block incoming
notifications. 3. Select the desired time period, such as 30 minutes or two hours. Your notifications are now blocked for the
selected time period, and you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.
Note: If you are temporarily blocking your notifications, your contacts are not notified that their communications might not reach you.
Let’s say that you want to block phone calls but not chat messages; you can quickly and easily set your status to Do not disturb without having to log out.
To temporarily stop receiving calls via presence status:

Version 10.16

119

About login and password
1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, select Do not disturb to receive only messages; all calls to you are redirected to voicemail.
To temporarily stop receiving calls as an alternative to logging out: While logging out of the app, instead of confirming to log out, select the option to enable Do not disturb instead. How do I log out of the application? While in the app, you can go to your profile screen to log out. Logging out of the app prevents you from receiving notifications when you get a communication in 8×8 Work. If you just want to temporarily stop receiving calls instead of logging out completely, you can instead block notifications outside of your business hours, block notifications for a specific period of time, or set your status to Do not disturb.
To log out: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap Logout. 3. At the prompt, confirm to log out.
To temporarily stop receiving calls via presence status: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, select Do not disturb to receive only messages; all calls to you are redirected to voicemail.
To temporarily stop receiving calls as an alternative to logging out: While logging out of the app, instead of confirming to log out, select the option to enable Do not disturb instead. Need a way to control incoming calls and notifications at specific times of day? Simply set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours! In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.
To set your business hours: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, enable Business hours to show business hour options. 3. Set the starting and end time for your business hours, and the days of the week for which business hours are
enabled. When you are outside of your business hours, you see a Snoozing indicator next to your profile

Version 10.16

120

About login and password
image in your application header and Profile screen. This icon is visible only to you.
Note: If you are outside of your business hours, your contacts are not notified that their communications might not reach you.
To block notifications for a specific period of time: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap Mute notifications to show time periods for which you can temporarily block incoming
notifications. 3. Select the desired time period, such as 30 minutes or two hours. Your notifications are now blocked for the
selected time period, and you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.
Note: If you are temporarily blocking your notifications, your contacts are not notified that their communications might not reach you.

Version 10.16

121

Get started: your profile and settings

Get started: your profile and settings
Get started with 8×8 Work for Mobile, and customize your settings to tailor your experience to your needs! How do I make sure my device can run 8×8 Work for Mobile? The latest version of 8×8 Work for Mobile is supported on devices that run iOS 13 or newer, or Android OS 7.0 or newer.
Note: 8×8 Work for Mobile on Android is not supported in China.
Why is 8×8 Work for Mobile not updating? Your version of 8×8 Work for Mobile does not update automatically. To get the latest version of the app, you must update the app from its page in the App Store, and update. How do I know which version of 8×8 Work for Mobile I am running? Tap your profile image icon in the app header to open your Profile screen, go to Settings, and scroll to the bottom of your settings list to see which version of 8×8 Work for Mobile you are running. What can I do with 8×8 Work for Mobile? 8×8 Work for Mobile allows you to effectively and efficiently communicate with your company contacts via phone calls, messaging, meetings, and more. The primary features of the app are as follows: Tab Functions
Messages: Send SMS and IM messages, and access all message history with company and personal contacts via 8×8 Work.
n All: Chat with individual contacts, or with groups. To view only individual chats or only group chats, refer to

Version 10.16

122

Get started: your profile and settings

Tab Functions the following tabs:
n 1-1: Chat with company and personal contacts individually. n Rooms: Chat with teams or small groups to collaborate on projects. Calls: Make and manage calls, and review voicemails. n All and Missed: Make calls, and access past call details for incoming, outgoing, and missed calls. n Voicemails: Review and manage all voicemails sent to you. n Faxes: Receive and manage faxes from other users. If your admin does not enable you to access faxes,
you do not see a fax list. n Queues: Log in to or out of call queues you are assigned to. If your admin does not assign you to call
queues, you do not see a queue list. Dial pad: Place calls to any phone number in just a few taps.
Contacts: Access and reach out to your favorite, company, and personal contacts. n Favorites: If there are contacts you frequently communicate with, you can mark them as favorites for quick access. n Company: View and communicate with the contacts on your company phone system. n My Contacts: View and communicate with contacts populated from your device contacts (if you grant permissions to the app), and with personal contacts created using 8×8 Work.
Meetings: Join, create, and manage your 8×8 meetings.
Profile: From your profile image icon in the app header, access settings and help on 8×8 Work for Mobile. n Presence status: Set your presence status to show whether you are available, busy, on a call, or more! n Settings: Personalize your settings to enhance your 8×8 Work experience. n Rate us on the App Store: Rate the app on the App Store. n Feedback: Send your feedback to 8×8 Support; an accompanying screenshot and data log will be sent securely so that we can act on your feedback more effectively. n What’s New: Want to see what’s new in the latest version of 8×8 Work for Mobile? Tap to access our list of new features. n Help & Support: Need information on the app? Tap to access the 8×8 Work for Mobile user guide.
How do I change the language in my application?

Version 10.16

123

Get started: your profile and settings
The language of 8×8 Work for Mobile is controlled from your device settings.
To change your application language: 1. In your device settings, go to Settings > General > Language & Region. 2. Select your desired language. This version of 8×8 Work for Mobile supports the following languages:
n Dutch n English (UK) n English (US) n Finnish n French (Canada) n French (France) n German n Italian n Portuguese (Brazil) n Spanish (Latin America and the Caribbean) n Spanish (Spain) n Swedish 3. Once the language loads on your device, open 8×8 Work for Mobile to view it in the selected language. 8×8 Work for Mobile is too bright. How do I switch it to a dark mode?
Let’s say you frequently access 8×8 Work for Mobile at night, or simply find the usual interface too bright to look at; simply switch your interface to Dark Mode at any time! Your interface changes from black text on a white background to white text on black, making the app easier on your eyes. 8×8 Work for Mobile switches to Dark Mode whenever you have Dark Mode enabled or scheduled under Settings > Display & Brightness in your device settings; if you need Dark Mode at a different time of day, simply select Automatic, and select a sunset-to-sunrise or custom schedule.

Version 10.16

124

Get started: your profile and settings

Note: To access Dark Mode in your device settings, you must be running iOS 13.4.1 or newer.
Where do I find my profile information? To view your profile information, tap the profile image icon in the header. This opens your Profile screen, where you can:
n Take or upload your photo. n View your 8×8 phone number and extension.

Version 10.16

125

Get started: your profile and settings
n Set your status and write a custom status message. n Set your business hours. n Access application settings. n Log out of the application. How do I upload my profile image? Put a face to your name in the contact directory by uploading your photo in your Profile screen. You can use an existing image, or take a new one.
To upload your profile image: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap your profile image. 3. Choose whether to use an existing image on your device or take a new one, and proceed.
Once you upload your profile image, it becomes visible in the company directory to other users. How do I find my 8×8 phone number or extension? Tap your profile image icon in the header. In the Profile screen that opens up, you can view your 8×8 phone number and extension. How do I let other users know I’m busy or available? If you want to show other users in the company that you are currently busy (for example, working on a deadline), you can change your presence status from your profile. If you want to include more details, you can also set a custom status message.
To let company contacts know you are busy or available: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, select:
n Available: You show that you are completely free to receive calls and messages.
n Do not disturb: You receive only messages (with muted notifications), and all calls to you are redirected to voicemail.
n Busy: You show that you are busy, but can still receive calls and messages.

Version 10.16

126

Get started: your profile and settings

n Away: You show that you may not be able to check 8×8 Work for communications.
n Appear offline: Your status appears as offline to other users. Once you save your changes by tapping Done in your profile, your new status displays to other users.
Note: If you set your status to Available, your status automatically changes to indicate when you are active, inactive for a certain time, busy on a call or in a meeting, or logged out.
If you want to entirely stop your 8×8 Work communications, you must log out of the app. If you closed the app by swiping out of it in your list of recent apps, you still receive communication notifications because you are considered logged in to the app. If you want to temporarily stop getting communications, you must log out before closing the app.
To log out: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap Logout. 3. At the prompt, confirm to log out. How do I set a custom status message? Let’s say that you are away from the office and want to clarify that you are working remotely, or that your status shows you as busy and want to clarify that you are giving a presentation until a certain time. To give other users more information about your presence status, you can set a custom status message from your profile.
To set a custom status message: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, you can enter a status message that is visible to other users, and save to display it. How do I block notifications outside of my business hours or for a period of time? Need a way to control incoming calls and notifications at specific times of day? Simply set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours! In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.
To set your business hours:

Version 10.16

127

Get started: your profile and settings
1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, enable Business hours to show business hour options. 3. Set the starting and end time for your business hours, and the days of the week for which business hours are
enabled. When you are outside of your business hours, you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.
Note: If you are outside of your business hours, your contacts are not notified that their communications might not reach you.
To block notifications for a specific period of time: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap Mute notifications to show time periods for which you can temporarily block incoming
notifications. 3. Select the desired time period, such as 30 minutes or two hours. Your notifications are now blocked for the
selected time period, and you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.
Note: If you are temporarily blocking your notifications, your contacts are not notified that their communications might not reach you.
Other users see me as unavailable, but I see my status as available. What do I do? If other users incorrectly see you as unavailable (and/or you see everyone else as unavailable), this can indicate an issue with your status synchronizing. If the problem persists, log out and log back in.
To log out: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, tap Logout. 3. At the prompt, confirm to log out.

Version 10.16

128

About contacts

About contacts

In 8×8 Work for Mobile, communicate and coordinate with your contacts quickly and efficiently. How do I change my own details in the company directory?
If you get a new title in your company or move to a different department, you would want to change your details that show up in the 8×8 Work company directory. However, you cannot change the name or details of yourself or another 8×8 Work user. Only the phone system administrator can change company contact details; if you need to update your contact details, please contact your phone system administrator.
However, you can still change your profile image, presence status, and custom status message through your profile screen. I can’t see my device contacts in the app. How do I make them visible?

To see your device contacts when you go to Contacts access your list of device contacts.

My Contacts, you must allow 8×8 Work for Mobile to

To display device contacts in the app: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, go to Settings > Device settings. The application information opens in your device settings. 3. In your device settings, change the application permissions to allow access to your device contacts. Your device

contacts appear under Contacts > My Contacts. How do I sort my company contacts by department or location?
Let’s say your company has many offices, but you only work frequently with people in your office or your department. To save time while navigating your list of contacts, you can scroll up to the top of your company contacts list to reveal a

Version 10.16

129

menu, and tap it to open your options.

About contacts

From the menu, you can tap to: n Sort all contacts by name in alphabetical order. n Sort contacts by department in alphabetical order.

Version 10.16

130

About contacts

n Sort contacts by site or location in alphabetical order. n Display only contacts in your department. n Display only contacts in your site or location.

Your contacts under the Favorites and My Contacts lists under Contacts and cannot be sorted or filtered. How do I create personal contacts?

are listed alphabetically by first name,

If you frequently call numbers outside of your company directory, you can use those numbers to create easily-accessible personal contacts. Personal contacts are visible only to you, and can be edited as needed.

To create personal contacts:

1. Open your Contacts list.

2. Tap the New Contact option to start creating a new contact. 3. Enter the contact details.

4. When you are finished, tap the Done Contacts.

option. The personal contact now shows up under Contacts

In addition, you can also create personal contacts from communications with external numbers. How do I create a personal contact from a call or chat with an external number?

My

Let’s say you receive an important communication from an external number, and that you will communicate with the number for some time. You can quickly create a personal contact from a past communication with the number, and easily access the contact for future calls.
In addition, if an existing personal contact doesn’t always call using the same number, you can use past communications to add new phone numbers to the contact.

To create or edit personal contacts from call logs under your Calls list: 1. Go to Calls > All or Calls > Missed. 2. Tap the Information option next to the desired number to view the call details page.

Version 10.16

131

About contacts

3. From the call details page, tap the More menu to open a drop-down menu. 4. From the drop-down, select:
n Create New Contact to start creating a new contact; the number and caller name (if one exists) are automatically filled in.
n Add to Existing Contact to add the number and caller name (if one exists) to an existing contact. At the prompt, select the personal contact to update.
5. Enter the desired contact details.

6. When you are finished, tap the Done Contacts.

option. The personal contact now shows up under Contacts

My

To create or edit personal contacts from voicemails under the Calls list:

1. Go to Calls > Voicemails. 2. Tap the desired voicemail to open more options.

3. From the expanded voicemail, tap the More menu to open a drop-down menu. 4. From the drop-down, select:
n Create New Contact to start creating a new contact; the number and caller name (if one exists) are automatically filled in.
n Add to Existing Contact to add the number and caller name (if one exists) to an existing contact. At the prompt, select the personal contact to update.
5. Enter the desired contact details.

6. When you are finished, tap the Done Contacts.

option. The personal contact now shows up under Contacts

My

To create or edit personal contacts from chats under your Messages list:
1. Open your Messages list. 2. Tap the desired contact to open your chat history with them.

Version 10.16

132

About contacts

3. In the chat, tap the More menu to open a drop-down menu. 4. From the drop- down, select:
n Create New Contact to start creating a new contact; the number and caller name (if one exists) are automatically filled in.
n Add to Existing Contact to add the number and caller name (if one exists) to an existing contact. At the prompt, select the personal contact to update.
5. Enter the desired contact details.

6. When you are finished, tap the Done Contacts.

option. The personal contact now shows up under Contacts

Where are my personal contacts stored?

My

When you create a personal contact in 8×8 Work for Mobile, it is stored in the 8×8 cloud, but remains visible only to you

under Contacts > My Contacts. Personal contacts created in 8×8 Work do not show up in the contact directory of your device. How do I add a contact to the company directory?
You can only create new personal contacts in 8×8 Work. Only your phone system administrator can add contacts to the company directory. How do I access the contact directory, and how is it organized?

To access your contact directory, open your Contacts list and access specific types of contacts under sub-lists:

Sub-list Description

Favorites Company and personal contacts marked as favorites from the app.

Company n Contacts from your company phone system.

n Third-party contacts affiliated with your company, located in an external contact list(such as Microsoft Exchange), that have been made visible in 8×8 Work by your phone system administrator.

My Contacts

n Personal contacts created in the app. n Contacts populated from your mobile device (if you have granted the app permissions to access
device contacts).

How do I search for a contact in my directory?

Version 10.16

133

About contacts
Tap the Search option in the header. This brings up a search box that you can type in to find specific contacts. You can search for contacts by name, title, department, location, or phone or extension number. When you use the search box, regardless of whether the name you enter is complete, you see a list of search results that narrow down as you type. In addition, if you don’t completely remember the name of a contact, you can also search by entering fragments of a contact’s first and last name. How do I mark my frequently-used contacts for quick access? If there are contacts you communicate with more frequently, you can add them to your list of favorite contacts for quick access. You can go into a company or personal contact’s details to mark them as a favorite contact, and then access them under Contacts > Favorites. If you have granted the app permissions to access device contacts, the personal favorites marked on your device show up along with your company favorites marked in the app.
To mark and access a favorite contact:
1. Open your Contacts list. 2. Go to Company or My Contacts.
Note: Only company contacts or personal contacts created in 8×8 Work can be marked as favorites from the app. Device contacts must be marked as favorite contacts on your device to show as favorites in 8×8 Work.
3. Tap the desired contact to view their details.
4. While in the contact details, tap the Mark Favorite Contact option to mark them as a favorite contact. The contact is now listed under Contacts > Favorites.
To remove a contact from favorites:
1. Go to Contacts > Favorites.

Version 10.16

134

About contacts

2. Swipe left on the desired contact, and select the Delete favorites.

option that pops up to remove them from your

How do I avoid navigating long IVR menus when I call a number?

Let’s say you commonly call an organization such as a large office or pharmacy, and are familiar with that organization’s IVR menu: “For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *…” You can save time and avoid long menus by creating a contact for repeated use, or by adding your choices while dialing a number in 8×8 Work for Mobile.

To add IVR menu choices to a contact:

1. Open your Contacts list.

2. Tap the New Contact option to start creating a new contact. 3. Enter the contact details.

4. While adding the phone number, tap the

key to show more keys. Tap the pause key when you need

to insert a pause for the IVR menu. You are taken back to the standard keypad. The pause you entered is

indicated by a comma in the phone number.

5. Insert your IVR menu choice numbers, each separated by a pause. For example, if you want to save the phone

number <555-5555>, with IVR option <1> followed by IVR option <2>, the number would appear as <555-

5555,1,2> when complete.

6. When you are finished, tap the Done option. The contact with your IVR choices now shows up under
Contacts > My Contacts.
To add IVR menu choices while dialing: If you do not want to save a contact with IVR menu choices, but know ahead of time which selections you will make, you can enter IVR menu choices while dialing a phone number.
While dialing a phone number, you can enter your IVR menu choices by holding down the key. Similarly, you can

add pluses for international calls by holding down the key. Tapping the key enters the first character (* or 0), while

Version 10.16

135

holding down the key enters the second character (, or +).

About contacts

Version 10.16

136

About phone calls

About phone calls
With 8×8 Work for Mobile, enjoy a flexible and efficient experience when you make or receive calls. What happens if I leave the area of Wi-Fi coverage in which I started a call? If you have not disabled calling via cellular data (always enabled on iOS, and available as a setting on Android), your call switches over to cellular data without any interruption. If you need to disable 8×8 calling via cellular data, open your device Settings, go to Cellular, and disable Cellular Data. If you have calling via cellular data disabled, your call drops if you leave an area of Wi-Fi coverage.
Note: The option to disable calls via cellular data does not impact your chats, meetings, and other notifications, as they always use available Wi-Fi or cellular data.
How do I test the strength of my network for an upcoming 8×8 call or meeting? If you have an important call or meeting coming up and want to ensure that you have a good network connection, you can run a network test from 8×8 Work for Mobile at any time. Simply go to go to Profile > Settings > Other and tap Network connectivity. What do I do if my cellular data quality is poor? Let’s say you’re in a location where cellular data is unreliable, weak, or expensive; to place and receive calls despite this, simply enable carrier minutes in 8×8 Work for Mobile! To fine-tune your carrier minutes setup, see which of the following scenarios suits you best, and enable the settings shown under Profile > Settings > Use carrier minutes:

Version 10.16

137

About phone calls
Note: If your device’s SIM card is removed, settings for carrier minutes are disabled until you replace the SIM card and set up carrier minutes again. n You want the app to detect bad call quality in an ongoing call and notify you with in-call audio and a visual notification to switch to your carrier minutes (which you can tap to perform the switch). The current call is hung up, and you receive the same call on your device’s phone number.

Version 10.16

138

About phone calls

n You want to be able to manually switch to cellular minutes during a call by opening the More options menu and selecting Use carrier minutes. The current call is hung up, and you receive the same call on your device’s phone number.

Version 10.16

139

About phone calls

n You want to start outgoing calls on carrier minutes, in which case your iOS or Android device dialer is used to make the calls; as a result, all in-call features are limited to the in-call features available to your device dialer. You can choose to be able to select the type of network (Wi-Fi/Cellular or carrier minutes) or always use carrier minutes.

Version 10.16

140

About phone calls

n You want to receive calls on carrier minutes, in which case your iOS or Android device dialer is used to receive the calls; as a result, all in-call features are limited to the in-call features available to your device dialer.

Version 10.16

141

About phone calls

n You want to both receive and make calls on carrier minutes, with the same functionality as the previous two options combined.

Version 10.16

142

About phone calls

Note: – Carrier minutes settings should be used only in situations where use of cellular data is not recommended. – Calls with carrier minutes still require an active internet connection (Wi-Fi/cellular data) to initialize the

Version 10.16

143

About phone calls
call, but in-call bandwidth with audio takes place via carrier minutes. – Though calls are made using your native device dialer, 8×8 ensures that the other party on the call sees your work number and not your personal number.
I’m unable to make a call. What’s wrong? There are a number of reasons you might be unable to make a call. To make calls, make sure that:
n You are connected to the network. n If you are calling from an area with no Wi-Fi, you have enabled the use of cellular data for the app. To enable, tap
your profile image icon in the app header to open your Profile screen, and go to Settings > Device settings. n If you have issues with your cellular data network, you have enabled carrier minutes under Profile > Settings >
Use carrier minutes to receive calls on your device via cellular voice.
Note: If your device’s SIM card is removed, settings for carrier minutes are disabled until you replace the SIM card and set up carrier minutes again.
n You have enabled device microphone permissions for the app under Profile > Settings > Device settings. I’m not receiving calls on the mobile app. How do I receive calls? There are a number of reasons you might be unable to receive a call. To receive calls, make sure that:
n Your device is out of airplane mode, and you have access to a Wi-Fi or cellular network. n In your Profile screen (accessed when you tap your profile image icon in the app header):
o Your presence status is set to something other than Do not disturb; this status allows you to receive chat messages, but forwards all inbound calls to voicemail.
o If you have no access to Wi-Fi, you have enabled calls on cellular data under Settings > Device settings. o If you have issues with your cellular data network, you have enabled carrier minutes under Settings > Use
carrier minutes to receive calls on your device via cellular voice.
Note: If your device’s SIM card is removed, settings for carrier minutes are disabled until you

Version 10.16

144

About phone calls

replace the SIM card and set up carrier minutes again.
o You have enabled device notification permissions for the app under Settings

Device settings. Why are all my calls going to voicemail? There are two reasons your calls might be going to voicemail:
n You might have enabled Do Not Disturb for your user profile. Make sure that your presence status is not set to Do Not Disturb, and check that you have not set yourself to DND by entering a key shortcut in your desk phone.
n You might have enabled a call forwarding rule that forwards all incoming calls to voicemail. Disable call forwarding, or change your call forwarding rules to ensure that calls reach you when you are available.
I’m not receiving notifications for missed 8×8 Work calls. How do I receive notifications? When you first install 8×8 Work for Mobile, you receive a prompt asking to allow the application to send you devicebased notifications. If you decline the prompt, notifications are disabled by default. To enable notifications again, tap your profile image icon in the app header to open your Profile screen, and go to Settings. If you do not see notifications despite being logged in, go to your device settings to enable notifications. You can then fine-tune your notification preferences from within the app.
Note: In order to stay up-to-date on communications in 8×8 Work, it is highly recommended that you enable notifications on your device.
To enable notifications on your device: 1. Go to Profile > Settings > Device settings to open 8×8 Work permissions in your device settings. 2. Enable 8×8 Work notifications, and edit the notification settings as needed.
To manage notification settings in 8×8 Work: 1. Go to Profile > Settings. 2. Under Notifications, enable or disable notifications for:
n Missed Calls: Incoming calls that timed out and went to voicemail, or were hung up before being answered n Voicemails: Voice messages following a deflected or missed call n Messages: IM and SMS chat messages

Version 10.16

145

About phone calls
3. Go to Ringtone to select the ringtone to play on an incoming 8×8 Work call; you can select from the same ringtone as your device, or one of our 8×8 ringtones to tell your incoming 8×8 calls apart from incoming calls to your device number or another app. Your selection does not affect the notification sound for your 8×8 non-call notifications, or your ringtone for calls to your device number. 8×8 Work for Mobile follows your device-set vibrate settings for notifications.
Note: In order to see notifications in real time, you must be logged in to 8×8 Work for Mobile on your device. If you are logged out of 8×8 Work for Mobile, notifications are only visible once you log back in.
How do I place a call? There are several ways to place a call from 8×8 Work for Mobile:
To place a call from the dial pad:
In your Dial pad , dial the desired number to place a call. To place a call from contact details:
1. In your Contacts list, go to Favorites, Company, or My Contacts. n Under Favorites, tap the desired contact to place a call. n Under Company or My Contacts, tap the desired contact to view their contact details. Then, tap the Call option to place a call.
To place a call from message history: 1. In your Messages list, tap the desired contact to open your chat history with them.
2. From within the chat, tap the Call option to place a call. To place a call from a call log:

Version 10.16

146

About phone calls
1. In your Calls list, go to All or Missed. 2. Tap the desired contact or number to place a call.
To place a call from voicemail: 1. In your Calls list, go to Voicemails. 2. Tap the desired voicemail. 3. In the voicemail controls that expand, tap the Call option to place a call. As an iOS user, how do I place an 8×8 Work call using Siri? If you often use Siri on your iOS device to reach out to your contacts, you can now use Siri to place calls to your personal or company contacts through 8×8 Work for Mobile! For example, to place a call to your colleague Robin Shasta, simply say “Hey Siri, call Robin using 8×8 Work,” and confirm!

Version 10.16

147

About phone calls

Siri supports the following calling commands with 8×8 Work: n “Call <contact name> on 8×8 Work.” n “Ring on 8×8 Work.” n “Dial <contact name> on 8×8 Work.” n “Connect me with on 8×8 Work.”
In order to use Siri for your device and 8×8 Work, ensure that you have the following enabled in your device Settings: n Siri & Search to enable Siri on your device. n Virtual Office > Siri & Search to enable 8×8 Work for Mobile permissions for Siri.

Version 10.16

148

About phone calls
n Virtual Office > Contacts to enable calling device contacts via 8×8 Work in addition to 8×8 Work contacts. Need a quicker way to call a favorite 8×8 Work contact via Siri? If you use Siri with the Apple Shortcuts app on your mobile device, you can add Siri shortcuts in the Shortcuts app to quickly make 8×8 Work calls to your contacts! To get the Apple Shortcuts app, download the app to your mobile device from the App Store, and get started creating 8×8 Work shortcuts with Siri!

How do I avoid navigating long IVR menus when I call a number?
Let’s say you commonly call an organization such as a large office or pharmacy, and are familiar with that organization’s IVR menu: “For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *…” You can save time and avoid long menus by creating a contact for repeated use, or by adding your choices while dialing a number in 8×8

Version 10.16

149

About phone calls

Work for Mobile. To add IVR menu choices to a contact:

1. Open your Contacts list.

2. Tap the New Contact option to start creating a new contact. 3. Enter the contact details.

4. While adding the phone number, tap the

key to show more keys. Tap the pause key when you need

to insert a pause for the IVR menu. You are taken back to the standard keypad. The pause you entered is indicated by a comma in the phone number.

5. Insert your IVR menu choice numbers, each separated by a pause. For example, if you want to save the phone number <555-5555>, with IVR option <1> followed by IVR option <2>, the number would appear as <555-

5555,1,2> when complete.

6. When you are finished, tap the Done option. The contact with your IVR choices now shows up under
Contacts > My Contacts.
To add IVR menu choices while dialing: If you do not want to save a contact with IVR menu choices, but know ahead of time which selections you will make, you can enter IVR menu choices while dialing a phone number.
While dialing a phone number, you can enter your IVR menu choices by holding down the key. Similarly, you can

add pluses for international calls by holding down the key. Tapping the key enters the first character (* or 0), while

Version 10.16

150

holding down the key enters the second character (, or +).

About phone calls

How do I park a call?
Let’s say you want to temporarily put a call on hold and continue it from any phone or device on your company phone system. You may be moving the call from a conference room phone to your desktop or vice versa, or directing the call to a third party in your phone system who is temporarily busy. 8×8 allows you to easily navigate these issues and more, and offers the ability to park a phone call on a dedicated call park extension for later retrieval.
To park a call: 1. While on a call, tap More. 2. From the options that pop up, select Park.

Version 10.16

151

About phone calls
3. Confirm the prompt to disconnect the call and park it for later retrieval. You are disconnected from the call, and you hear an announcement stating the extension number the call has been parked on.
4. To retrieve the call: n By yourself: Simply dial the announced call park extension on the new phone or device. n By a third party: Notify the third party of the parked call waiting for them on the announced call park extension.
How do I transfer a call?
You can easily transfer a call to any recipient in the company directory. You can either warm-transfer a call by notifying the recipient before the transfer, or cold-transfer a call without notifying the recipient.
To warm-transfer a call: 1. While on a call, notify the other party that you are about to transfer them to a colleague. 2. Tap Transfer and select Warm transfer to place the other party on hold and bring up a list of contacts. 3. Select a favorite or suggested contact from the list, or enter the name of the contact you want to transfer to, and
confirm. 4. When the contact picks up, notify them that you are about to transfer a call to them. 5. Tap Handover to remove yourself from the call and transfer the other party to the contact you spoke to.
To blind-transfer a call: 1. While on a call, notify the other party that you are about to transfer them to a colleague. 2. Tap Transfer and select Direct transfer to bring up a list of contacts without placing the other party on hold. 3. Select a favorite or suggested contact from the list, or enter the name of the contact you want to transfer to and
confirm. 4. You are disconnected from the call, and the contact you selected receives a call from the other party. How do I promote calls to 8×8 meetings?
Let’s say you’re on a call with a company contact, or that your call is getting more involved; you can bring the other party into a meeting with one or more of your colleagues who can discuss an important matter with them. When you promote a call to a meeting, you gain access to all the features and resources of 8×8 Meet, giving you a more effective way to collaborate.
To promote a call to a meeting:

Version 10.16

152

About phone calls
1. While on a call, notify the other party that you are about to begin a meeting and invite them. 2. Tap Meet Now to seamlessly promote the call to a meeting. If the other party is also using 8×8 Work, they are
seamlessly taken into the meeting as well. How do I add a second person to an active call, or create a three-way conference call?
8×8 Work enables you to handle two calls at once, either separately or in a three-way conference.
To add a second person to an active call: 1. While on a call, tap Add Call to bring up the contact directory. 2. Select from your recent, company, or personal contacts to add to the call.
OR
Tap the Dial pad option, and dial the desired number. 3. The original caller is put on hold and hears hold music, while the second person is placed in an active call with you. 4. To switch between your active and held calls, tap Swap.
The call labeled as Active becomes active, and the call labeled as Hold hears hold music. If needed, you can also place both parties on hold at the same time.
To create a three-way conference call: 1. While handling two separate calls, tap Merge to create a three-way conference call. 2. When you hang up, you can choose to:
n Let the conference continue without you as a two-way call. n End the conference for all participants. I received a call while on another call. How do I handle it?
Let’s say you are on an active call, and a third party calls you. If your device runs on iOS 10 or newer, you can successfully receive, make, and manage mixed 8×8 Work and cellular calls, in addition to multiple 8×8 Work calls. Options pop up on-screen that allow you to:
n Continue your existing call uninterrupted, and send the incoming call to voicemail. n Accept the incoming call, and place your existing call on hold. Before you accept, let the existing caller know that
they will be put on hold. n Accept the incoming call, and hang up your existing call. Before you accept, let the existing caller know that their
call will be hung up.

Version 10.16

153

About phone calls
Note: On versions of iOS prior to iOS 10, your existing 8×8 Work call is automatically placed on hold if you have an incoming cellular call. Similarly, if you are on a cellular call when you get an incoming 8×8 Work call, you must end the cellular call before you can answer the 8×8 Work call.
How do I flip an active call on my desktop app or desk phone to 8×8 Work for Mobile? Let’s say you are on an 8×8 Work call on your desktop but you want to switch to mobile for freedom of movement; open your dial pad in 8×8 Work for Mobile, and simply dial *88 on your mobile app to flip the call to mobile from its previous location on 8×8 Work for Desktop or your desk phone! In addition, if you’re calling via 8×8 Work for Desktop, the mobile app detects the call and displays an in-app banner you can use to flip the call over to mobile! Simply tap Flip in the banner, and you’re ready to go! In addition, if you’re under
Phone > Calls, you can tap the Flip call option next to the current active call. How do I log in to or out of my assigned call queues?
If you are a member of a call queue, you can view and control which queues you are logged in to from Calls > Queues in 8×8 Work for Mobile. You see a list of call queues only if you are assigned to one or more call queues; you are assigned to or removed from call queues by your administrator in 8×8 Admin Console.
To log in to or out of a call queue:
1. Go to Calls > Queues to open your list of call queues.
2. In your list of call queues, to log in to or out of a queue, simply tap the queue and tap the Log in/Log out option that appears.
Which key shortcuts can I use with the dial pad?
When you open the dial pad from your Calls list, you can use dial pad key shortcuts (also called star codes) to perform various actions. For details on Barge-Monitor-Whisper shortcuts (labeled as BMW), please refer to our Barge- Monitor-Whisper Quick Reference Guide.

Version 10.16

154

About phone calls

Star Code 67 69 78 79 80 88
5 (BMW) 6 (BMW) 9 (BMW) 22 (BMW) *23 (BMW)

Function
Block Caller ID: Dial before calling a number to block your Caller ID from the other party. Last Call Redial: Dial the last number you called or were called by. Activate DND: Activate Do Not Disturb to send incoming calls to voicemail. Deactivate DND: Deactivate Do Not Disturb to receive incoming calls. Toggle DND: Toggle your Do Not Disturb status. Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use. Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call.
Mute: If you have Barged into a call or are Whispering to an agent, you can Mute yourself.
Whisper: If you are Monitoring an agent, you can Whisper to them without being heard by the party speaking with the Agent. Monitor: Listen in on a live call without interrupting either party.
Barge Direct: Barge in on a call without Monitoring or Whispering first.

I just switched phones. Do I need to update my phone numbers with 8×8?

You don’t need to do anything; 8×8 numbers used by you in 8×8 Work are not affected by the phone you use to access 8×8 Work for Mobile. How do I prevent my 8×8 Work business calls from cluttering my personal device call history?

Let’s say you make a large number of business calls throughout the day, but occasionally make important personal calls as well; this may cause a problem when you look at your device call history on iOS. If you open your device call history to look for an important personal call earlier in the week, you may lose valuable time if your call history is full of 8×8 Work business calls. To prevent this problem, you can disable future 8×8 Work calls from showing up in your device call history.

Version 10.16

155

About phone calls
Note: Disabling this setting prevents future 8×8 Work calls from showing up in your device call history, but does not remove previous calls that are already listed in your call history. By default, your 8×8 Work calls are listed together with your personal calls in your device call history (under Recents in the Phone app of your device).
To prevent 8×8 Work calls from appearing in your device call history: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, go to Settings > Advanced settings. 3. In your advanced settings, disable View call history in Phone app. This prevents future business calls from
showing up in your personal call history, but does not remove 8×8 Work calls that are already visible in your device call history. Why do I see more call log details on mobile than on desktop? 8×8 Work for Desktop only pulls information from your company directory and personal contacts, but 8×8 Work for Mobile can pull information from your device contacts as well, if permitted. If you use 8×8 Work to call contacts that are listed on your device, call logs with device contacts will be more detailed on mobile than on desktop. If I’m unable to answer an incoming call, how do I control where and how the call is forwarded? You can set up 8×8 Work to forward your incoming calls according to your preferences. If you’re particularly busy, you can choose to temporarily forward all calls, or you can have calls forwarded when you are busy on another call, when you fail to answer in a certain period of time, or when you have no connection. In addition, if your organization is an X Series or Virtual Office Editions customer, you can give callers a secondary number to redirect to when they reach your voicemail box, enabling callers to choose where they want to direct their message. Let’s say you’re unavailable for calls, but you have a teammate who is willing to answer questions addressed to you while you’re away; you can set the teammate’s number as a dial-out option for callers who reach your voicemail.
To forward incoming calls: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, go to Settings > Account Settings > Call Forwarding.

Version 10.16

156

About phone calls

3. Select from the following situations in which to forward calls:

When to forward calls

Description

Always forward calls

Always forward calls, even if you are available to answer. If you enable this option, all other options are disabled.

I’m busy

Forward calls when your presence status is set to Do not disturb.

I don’t answer for Forward calls when you don’t answer in time. The amount of time may be different based

15 seconds

on your administrator’s settings for your organization.

I have no connection

Forward calls when you have no access to cellular or Wi-Fi data.

4. For situations in which you want to forward calls, select where incoming calls should be forwarded to:

Where to forward calls Description

Voicemail

Forward calls to your voicemail box.

Phone number

Forward calls to a specified external number.

Company directory Forward calls to one of your colleagues.

Auto Attendant

Forward calls to the Auto Attendant configured by your phone system administrator.

Your call forwarding settings are configured.

To let callers redirect upon reaching your voicemail: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, go to Settings > Account Settings > Voicemail.

Note: You can only let callers redirect themselves if your organization is an X Series or Virtual Office Editions customer.

3. Enable the option to dial out, and select the desired number from your contacts or recent numbers. 4. If you have not done so previously, update your phone number listings to inform callers of the option to dial out if
you are unavailable (“Reach me at 555-0123. If I am unavailable, you can either leave a voicemail, or please dial zero to direct your questions to my associate.”).
How are my emergency calls routed?
If you dial an emergency number, you can control how it is routed from your app settings.

Version 10.16

157

About phone calls

To select the data type for emergency calls: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, go to Settings > Advanced Settings. 3. Enable or disable Emergency calls via cellular as needed:
n If enabled, emergency dispatchers will locate you using the cellular tower you are using to call. n If disabled, emergency dispatchers will locate you using your emergency calling number set in 8×8 Work for
Desktop.
How do I access my call recordings?
Call recordings must be accessed through 8×8 Work for Desktop. You cannot access the recordings from 8×8 Work for Mobile.
To access call recordings: 1. Log in to 8×8 Work for Desktop.
2. Open your Call recordings list to review and manage your call recordings.
How do I rate the quality of my calls?
At the end of a call, you see a call quality prompt pop up. In one tap, you can rate the quality of the call on a scale of one to five stars. If there is anything that you would like to bring to the attention of our support team, you can also send written feedback to 8×8. If you choose not to see call rating prompts pop up in the future, tap your profile image icon in the app header to open your Profile screen, and go to Settings > Advanced settings to re-enable call rating. How do I set my 8×8 Work calls to silent?
Let’s say you want to silence incoming 8×8 Work calls, but are expecting an important call to your cellular number. You can set your 8×8 Work ringer to silent in the app without affecting the ring settings for calls to your device.
To set your 8×8 Work ringer to silent: 1. Tap the profile image icon in the header to open your Profile screen. 2. In your profile, go to Settings > Ringtone to use an 8×8 Work-only ringtone or use the same ringtone as your
device for 8×8 Work. To control device vibration on an incoming call, go to your device sound settings. 3. From the list of ringtones, select Silent.
Incoming calls in 8×8 Work are now silent.
How do I block spam callers?

Version 10.16

158

About phone calls

Do you find yourself answering spam calls on your work number? No need to worry; if your organization is an X Series or Virtual Office Editions customer and your administrator has enabled the feature, you can simply block spam callers from your list of call logs!
To block spam callers:
1. Open your Calls list. 2. swipe left on the number of a spam caller to bring up your options.
3. From the options, tap Block to block the spam caller. How do I delete a call log? If you want to clean up your call history in 8×8 Work for Mobile, you can delete call logs individually or in bulk. Call logs deleted via mobile continue to be visible from 8×8 Work for Desktop.
To delete call logs:
1. In your Calls list, go to All or Missed.

2. The first time you open your Calls individually or in bulk.

list, you see a description of how you can manage call logs and voicemails

Version 10.16

159

About phone calls

n To delete an individual call log, swipe the desired call log to the left, and tap the Delete up to confirm.

option that shows

n To delete multiple call logs in addition to the desired call log, swipe one of the desired call logs to the right,

Version 10.16

160

select additional items in the list to delete, and tap Delete to confirm.

About phone calls

Version 10.16

161

About voicemails

About voicemails
In 8×8 Work for Mobile, take advantage of business-class voicemail, and review your voicemails at any time. How do I access and manage voicemail? You can access your 8×8 Work voicemail directly from 8×8 Work for Mobile, or by dialing in from any extension in your phone system.
To access and manage voicemails from the app:
1. In your Calls list, go to Voicemails to see your voicemail list. 2. Tap the desired voicemail to listen to it and access voicemail controls:
n Play and Pause : Play or pause voicemail audio.
n Call : Place a call to the number that sent you the voi

References

• Your request has been blocked. This could be due to several reasons.
• ‎Shortcuts on the App Store
• docs.8x8.com/8x8WebHelp/new-meetings-experience/Default.htm
• 8x8 Spaces—Create and join meetings as a user
• 8x8 Meet—Join meetings
• 8x8 Meet—Join meetings
• 8x8 Meet—Access analytics as an administrator
• 8x8 Meet—Add branding as an administrator
• 8x8 Meet—Chat with participants
• 8x8 Meet—Invite participants
• 8x8 Meet—Enable lobby rooms for your meetings
• 8x8 Meet—Control and use moderator settings
• 8x8 Meet—Secure your meetings and add passcode
• 8x8 Meet—Record meetings
• 8x8 Meet—Remotely control a participant's desktop
• 8x8 Meet—Share on-screen content
• 8x8 Meet—Stream your meetings live
• 8x8 Meet—View audio subtitles
• 8x8 Meet - Enable virtual backgrounds
• 8x8 Meet—Schedule meetings
• 8x8 Meet—Schedule meetings
• docs.8x8.com/8x8WebHelp/video-meetings/Default.htm
• docs.8x8.com/8x8WebHelp/video-meetings/Default.htm#meeting-subtitles.htm
• support.8x8.com/@api/deki/files/2743/

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>