TurtleBeach Elite Pro 2 Headset + SuperAmp for PS4 User Manual

Elite Pro 2 Headset + SuperAmp for PS4

User Manual

PACKAGE CONTENTS

1. Elite Pro 2 Headset  (A)
2. Mic Boom  (B)
3. Elite SuperAmp  (C)
4. Headset Audio Cable  (D)
5. Digital Optical Cable  (E)
6. USB Power & Audio Cable  (F)

FIRMWARE UPDATE AND CUSTOMIZATION

Important: Update Before Using

Make sure to update to the newest firmware for the best audio experience. Connect to the  Turtle Beach Audio Hub  for Windows or Mac to update firmware, and for iOS and Android to customize your sound further.

HEADSET SETUP

IN-LINE CONTROLS

1. Mic Mute Switch

• Switch to mute the microphone. Mic is muted when red line is visible on Mic Mute Switch.

CONTROLS AND FEATURES

1. Master Volume Control
2. Headset Connection
3. Bluetooth Multi-Function Button

1. USB Power & Audio
2. Digital Optical In
3. Stream-Out for Recording Streaming Audio on PC

SETUP FOR PS4 (WITH OPTICAL)

1. Set the SuperAmp to  PS4 Mode ( Blue  Center LED  On ) – (PS4 Mode is the Default Setting)
2. Go to  Settings >> Sound and Screen >> Audio Output Settings >> Primary Output Port >> Digital Out (OPTICAL)
3. Select  Only Dolby Digital 5.1ch.  Do  NOT  select DTS 5.1ch.
4. Go to  Settings   > > Sound and Screen >> Audio Output Settings >> Audio Format (Priority)
5. Select  Bitstream (Dolby)
6. Go to  Settings >> Devices >> Audio Devices
7. Select  USB Headset (Turtle Beach Elite SuperAmp)  for  Input  &  Output Device
8. Set  “Output to Headphones”  to  “Chat Audio”
9. Set  Volume Control (Headphones)  level to maximum
10. Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone.

PS4 SLIM SETUP (WITHOUT OPTICAL)

1. Set the SuperAmp to  PS4 Mode  ( Blue  Center LED On ) – (PS4 Mode is the Default Setting)
2. Go to  Settings >> Devices >> Audio Devices
3. Select  USB Device (Turtle Beach Elite SuperAmp)  for  Input  &  Output Device
4. Set  Output to Headphones  to  All Audio
5. Set  Volume Control (Headphones)  level to maximum
6. Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone.

PC SETUP

1. Set the  SuperAmp  to  PC Mode – (PC Mode can be set using the Android/iOS Audio Hub)
2. Right-Click  the  Speaker icon  in your Toolbar and select  Playback   Devices.
3. Right-Click Elite SuperAmp PC  and select  Set As Default Device.
4. Right-Click Elite SuperAmp PC  and select  Set As Default Communication Device.
5. Select the  Recording Tab.
6. Right-Click Elite SuperAmp PC  and select  Set As Default   Device.

MOBILE SETUP

PROSPECS™ GLASSES RELIEF SYSTEM

For those who game with glasses, adjust the ProSpecs™ Glasses Friendly System for added comfort.

1. The ProSpecs Glasses Relief System creates a channel in the ear cushion to help reduce pressure on your glasses frame. In order to adjust this, you must firmly remove the magnetic ear cushion. Hold the ear cushion firmly and pull it away from the speaker. The ear cushion is held there magnetically and should come off with minimal effort.

2. Depending on the size of your glasses frame, use the tab adjustment to create the appropriate sized channel in the ear cushion. By default, the adjustment tab is set to the shallowest setting. To increase the size/depth of the channel in the ear cushion, simply pull the tab and attach it to the post based on your preference.

3. After you’ve adjusted the glasses-friendly channel to your liking, place the ear cushion back on the speaker. The ear cushion is held there magnetically and should snap back into place with minimal effort. Please make sure to line up the magnets on the ear cushion with the magnets on the headset itself, as shown.

BLUETOOTH

PAIRING

1. Hold down  Bluetooth  Button until the  LEDs  begin to pulse  Blue.
2. Connect to your headphones in your phone or Tablet Bluetooth settings.

FUNCTIONS

Play/Pause
Skip Forward
Fast Forward
Skip Back
Rewind| Press Once
Press Twice Quickly
Press Twice Quickly and Hold
Press Three Times Quickly
Press Three Times Quickly and Hold
Answer Call
End Call
Reject Incoming Call| Press Once
Press Once
Press and Hold
Activate Voice Recognition (if available)| Press and Hold When not in a Call

Increase Volume With Custom Preset

Please note that this article applies only to the mobile version of the Turtle Beach Audio Hub; these customizations cannot be made through the desktop version of the Turtle Beach Audio Hub.

The Elite Pro 2 + SuperAmp comes with 4 presets for both Game and Stream: Superhuman Hearing ;  Bass Boost ;  Bass and Treble Boost ; Vocal Boost

You can use one of these presets, or you can create your own new custom Preset to further enhance and customize your audio experience. To learn how to create custom Presets, please click  here.

Want louder audio? More bass, or more treble? Create a custom Preset to boost the Bass, the Treble, or simply raise all of the audio to your liking!

Increase the Volume

To increase the volume, please do the following:

Tap the current Game Preset in the Home Screen of the Audio Hub; in the following example, the current Game Preset is “Signature Sound”.

In the Create Game Preset banner, select “Create”.

Set the Treble, Bass, and Mid sliders all the way to the right, and tap “Save”.

Name the Preset, and tap “Store”.

Select the new preset in the list of available presets. The volume will be louder, and the Bass, Treble, and Mid will be boosted.

Mic/Audio Not Working – Check Setup

If your headset is experiencing any of the following symptoms, please review the instructions below:

• SuperAmp volume control has no effect
• Center (“Palm Tree”) logo is always red
• You can’t be heard in chat

If you are experience any of the above, it’s possible the headset is not set up correctly. If you are having the above issues, please confirm the following to ensure that the headset is set up properly.

Make sure the headset is set up as shown below.

NOTES:

• The headset’s main cable should be connected to the “Headset” jack in the front of the SuperAmp. This jack will have an icon of a headset above it. If the headset’s cable is plugged into the jack with the word “Out” above it (located on the back of the SuperAmp), the headset is plugged into the wrong jack. The jack with the word “Out” above it is the Stream Out jack. The headset would need to be plugged into the “Headset” jack in order to hear the game and chat audio.

• The headset’s main cable ends are not interchangeable. The plug with three black stripes should be plugged into the Headset jack on the front of the SuperAmp. The plug with four black stripes should be plugged into the headset jack on the headset itself. Both of these jacks — on the SuperAmp and the headset itself — will have icons of a headset just above them.

• Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

• The mic should be plugged into the mic jack on the headset itself. This jack will have the image of a mic just above it.

• The mic mute on the headset’s main cable will have a red line showing when the mic is muted. If you can see that red line, the mic is muted; move the mic mute switch so that you cannot see that red line. The mic will be unmuted, and you should be able to be heard.

Update Firmware with Turtle Beach Audio Hub

For the best audio experience with your Elite Pro 2 + SuperAmp for PS4 headset, it is important to make sure your headset is running the latest firmware. Updating the headset’s firmware is simple and easy with the Turtle Beach Audio Hub.

Full instructions for updating the firmware can be found below.

First, download and install the  Turtle Beach Audio Hub  for Windows or Mac, if you have not yet done so.

**Please NOTE:  The mobile version of the Turtle Beach Audio Hub cannot  be used to update the headset’s firmware. The firmware update must be performed on a Windows or Mac computer, using the desktop version of the Turtle Beach Audio Hub. **

Once the Audio Hub is installed:

1. Open and run the Turtle Beach Audio Hub application.

2. Plug the mini USB end of the cable into the mini USB port on the back of the SuperAmp. Then, plug the USB end of the cable into a free USB port on the computer, while pressing and holding the Bluetooth button. The LED will blink red.

When plugged in, the connections should look as shown below:

3. The Audio Hub will detect that the Elite Pro 2 SuperAmp is connected, and will automatically search for any available firmware updates. If there is an available firmware update, the Audio Hub will automatically prompt you to update the headset.

Click “Yes” to update the firmware. The Audio Hub will update the firmware, and will notify you when the process is complete.

Newest Firmware:

Volume Improvements
– General Compatibility Fixes and Improvements

Mac Setup

To set up your Elite Pro 2 + SuperAmp for PS4 for use with a Mac, please do the following.

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the port on the SuperAmp with the headset icon next to it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Mini-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your Mac, as shown below.

Then, set the SuperAmp to PC Mode in the mobile version of the Turtle Beach Audio Hub (available  here for Android and iOS).

Open System Preferences, and then click on “ Sound ” to open the Sound Settings.

In the Input tab, select “ Elite SuperAmp PC Chat “.

In the Output tab, select “ Elite SuperAmp PC Game “.

You are now ready to use your Elite Pro 2 + SuperAmp for PS4 headset with a Mac!

SURROUND SOUND SETUP

1. In Finder, go to the Spotlight, and search for “ Audio MIDI Setup “. Open the Audio MIDI Setup when the option to do so appears.

2. In the Output tab, select  8ch 16-bit Integer 44.1kHz , and then select “ Configure Speakers “.

3. In the  Speaker Configuration  window, select “ 7.1 Surround “, and then click “ Apply “.

PC Setup

To set up your Elite Pro 2 + SuperAmp for PS4 for use with a PC, please do the following.

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the port on the SuperAmp with the headset icon next to it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Mini-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your PC, as shown below.

Then, set the SuperAmp to PC Mode in mobile version of the Turtle Beach Audio Hub (available  here for Android and iOS).

Right-click the Speaker Icon in your Toolbar. If you have Windows 10, select “Open Sound Settings”; otherwise, select “Playback Devices”.

Set “Speakers (Elite SuperAmp PC Game)” as the Output device, as shown below.

Set “Microphone (Elite SuperAmp PC Chat)” as the Input device, as shown below.

Then, scroll down; under “Related Settings”, select “Sound Control Panel”.

Go to the  Playback tab: The  Elite SuperAmp PC Game  option should already be set as the  Default Device. select “ Elite SuperAmp PC Chat “, and at the bottom of the window, click the arrow next to “ Set Default.” Then, set that as the  Default Communications Device. Click “ Apply “, and then click “ OK “.

Then, switch to the  Recording  tab. Double-check that the  Elite SuperAmp PC Chat  option is set to  Default Device.

SURROUND SOUND CONFIGURATION

In that Sound Control Panel window, click the “ Configure ” button on the bottom-left of the window.

In the “ Choose Your Configuration ” screen, select  7.1 Surround , and then click “ Next “.

The next screen will say “ Customize Your Configuration “. Make sure all of the boxes are checked; then click “ Next “.

In the “ Select Full-Range Speakers “, make sure both boxes are checked, and click “ Next “.

The Configuration is complete; click “ Finish ” and the settings will be applied.

You are now ready to use your Elite Pro 2 + SuperAmp for PS4 headset with a PC!

**PLEASE NOTE:  In some cases you may see the following error message. If you weren’t able to use the above instructions, and you get this error message, please check the following. **

In the Sound Control Panel window, select the headset, and then select “ Properties ” (bottom right), and go to the “ Spatial Sounds ” tab.

Make sure that  Windows Sonic for Headphones  is selected, and that the “ Turn on 7.1 Virtual Surround Sound ” box is checked. Click  Apply , and then click  OK.

Once this is set, try the instructions included above.

Then, follow the steps above to configure the surround sound.

PS4 Setup

To set up your Elite Pro 2 + SuperAmp for PS4 for use with a PS4 console, please do the following.

PS4 SETUP – WITH OPTICAL

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the port on the SuperAmp with the headset icon next to it.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Mini-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your PS4 console.

Finally, plug the included Digital Optical Cable into the SuperAmp on one side, and the console itself on the other, as shown below.

If the SuperAmp is not set to PS4 Mode, go to the Turtle Beach Audio Hub, and switch the SuperAmp to PS4 Mode. The screenshot below shows the SuperAmp to be in PC Mode; to switch the Mode, simply tap the “PS4” side of the toggle.

Then, go to  Settings >> Sound and Screen >> Audio Output Settings >> Primary Output Port >> Digital Out (OPTICAL)

• Select  Only Dolby Digital 5.1ch.  Do  NOT  select DTS 5.1ch.

Next, to to  Settings   > > Sound and Screen >> Audio Output Settings >> Audio Format (Priority)

• Select  Bitstream (Dolby)

Finally, go to  Settings >> Devices >> Audio Devices

• Select  USB Headset (Turtle Beach Elite SuperAmp)  for  Input  &  Output Device
• Set  “Output to Headphones”  to  “Chat Audio”
• Set  Volume Control (Headphones)  level to maximum
• Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone.

Once your microphone is calibrated, you’re ready to use your Elite Pro 2 + SuperAmp for PS4 headset with your PS4 console!

PS4 SETUP – WITHOUT OPTICAL

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the SuperAmp.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Micro-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your PS4 console.

Then, go to  Settings >> Devices >> Audio Devices.

• Select  USB Device (Turtle Beach Elite SuperAmp)  for  Input  &  Output Device
• Set  Output to Headphones  to  All Audio
• Set  Volume Control Level   (Headphones)  level to maximum
• Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone.

Once your microphone is calibrated, you’re ready to use your Elite Pro 2 + SuperAmp for PS4 headset with your PS4 Slim console!

Playstation 4 Slim Setup

The Elite Pro 2 + SuperAmp for PS4 requires an alternate setup when used with the  PlayStation 4 Slim.  The  PlayStation 4 Slim  does not have a Digital Out audio port and so requires a different setup than the PlayStation 4  and  PlayStation 4 Pro.

PS4 SETUP – WITHOUT OPTICAL

First, plug the mic into the headset. To do so, make sure the keyed parts of the mic boom and mic jack line up, and then gently plug the mic in until you hear a click.

Then, plug the headset into the SuperAmp with the included cable. Make sure the end of the cable with the “Connect This End to Headset” is the side that is plugged into the headset; the other side will need to be plugged into the SuperAmp.

Make sure to fully insert the cable into the jack on the headset. It is a snug fit, and you should feel the plug slide into place twice. The cable is not fully inserted/plugged in until the plug slides into place the second time. An easy way to check if your headset cable is plugged in all the way is to make sure that the headset and mic icons (located on the headset and mic boom, respectively) are lined up with each other.

Then, plug the Micro-USB end of the included USB Cable into the SuperAmp, and plug the USB end of the same cable into a USB Port on your PS4 console.

Then, go to  Settings >> Devices >> Audio Devices.

• Select  USB Device (Turtle Beach Elite SuperAmp)  for  Input  &  Output Device
• Set  Output to Headphones  to  All Audio
• Set  Volume Control Level   (Headphones)  level to maximum
• Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone.

Once your microphone is calibrated, you’re ready to use your Elite Pro 2 + SuperAmp for PS4 headset with your PS4 Slim console!

ALTERNATE SETUP — TVs WITH OPTICAL OUT

Alternatively, if your TV/Receiver has a digital optical audio output (typically labeled as  Digital Out ,  SPDIF Out  or  Optical Out ) you may be able to connect your Elite Pro 2 Superamp (via Optical Cable) to this port on your TV/Receiver.

On some TVs, the Optical Digital output is disabled by default; you may need to go into your TV’s settings menu and enable that output. The exact names of the settings will vary widely between TV models; you’ll need to go to the TV’s “Audio” or “Sound” settings, look for where to control the outputs, and enable the Digital Optical audio output. Set the “format” of the output to “Bitstream”, “Surround”, or equivalent. If you have a choice between “Fixed” and “Variable” level, select the Fixed level option.

This port is usually illuminated by a red light and may be covered by a rubber ‘flap’. The image below shows an uncovered optical output.

Once the optical cable is connected,

1. Go to  Settings >> Devices >> Audio Devices.
2. Select  USB Headset (Turtle Beach Elite SuperAmp)  for  Input  &  Output Devices.
3. Set  Volume Control (Headphones)  to the maximum level.
4. Set  Output to Headphones  to  Chat Audio.  <——-  IMPORTANT

If your TV/Receiver does not have an optical output, please contact our technical support team for other options here.

PS5 Compatibility And Setup

The Elite Pro 2 + SuperAmp for PlayStation is compatible with the PlayStation 5 by connecting the SuperAmp to the console’s USB port.  However, to enjoy the separate game and chat function, you will need to use an alternate setup.  The PlayStation 5 does not have a  S/PDIF Optical Out audio port and requires a different setup than the  PlayStation 4  and  PlayStation 4 Pro.

When using the PS5, it is necessary to use an audio output from either your TV or Receiver.  An added benefit of this setup is the ability to listen to any audio your TV would normally play even if it’s not through the PS5.

If your TV/Receiver has a digital optical audio output (typically labeled as Digital Out ,  SPDIF Out  or  Optical Out ) then connect your SuperAmp to this port on your TV/Receiver.

On some TVs, the Optical Digital output is disabled by default; you may need to go into your TV’s settings menu and enable that output. The exact names of the settings will vary widely between TV models; you’ll need to go to the TV’s “Audio” or “Sound” settings, look for where to control the outputs, and enable the Digital Optical audio output. Set the “format” of the output to “Bitstream”, “Surround”, or equivalent. If you have a choice between “Fixed” and “Variable” level, select the Fixed level option.

This port is usually illuminated by a red light and may be covered by a rubber ‘flap’. The image below shows an uncovered optical output.

Once the optical cable is connected to your SuperAmp, go into the PS5 settings and follow the instructions below:

1. 1. Go to  **Settings >> Sound >> Audio Output >> Output Device**

   •     * Select  **USB Headset (SuperAmp)**  for  **Output Devices**

2. Go to  Settings >> Sound >> Volume >> Headphones

  *         * Set  **Volume Control (Headphones)**  to the maximum level
3. Set  **Output to Headphones**  to  **Chat Audio.**  <——-  ***IMPORTANT***

Audio Hub Features & Controls

The Elite Pro 2 + SuperAmp for PS4 offers features that can be customized with the Turtle Beach Audio Hub for both Android and iOS.

Please note that this article applies only to the mobile version of the Turtle Beach Audio Hub; these customizations cannot be made through the desktop version of the Turtle Beach Audio Hub. The desktop version of the Turtle Beach Audio Hub would be for firmware updates only.

 You can download the Turtle Beach Audio Hub app here.

Once the Turtle Beach Audio Hub is downloaded on your smartphone/mobile device, and the SuperAmp is paired via Bluetooth to that device, you’ll be able to use all of the features of the Turtle Beach Audio Hub, including customizing the audio, the headset controls, and even creating presets to use with your Elite Pro 2 headset!

Please note:  While the screenshots in this article are of the Android version of the Audio Hub app, the screens shown for the iOS version of the App will appear either the same or similar.

HOME SCREEN

1. Game/Chat Mix
   • This will control the balance between the amount of Game audio you hear, and the amount of Chat audio you hear. If this is set closer to the word Chat, you’ll hear more Chat audio than Game audio; if this is set closer to the word Game, you’ll hear more Game audio than Chat audio. If this set all the way to one side or the other, you will hear only the Game audio, or only the Chat audio. For an equal balance of Game and Chat audio, set this in the middle.
2. Mic Monitor
   • The Mic Monitor feature allows you to hear yourself through the headset when you speak into the mic. This setting allows you to adjust the volume of your own voice in the headset when you speak into the mic. If this is set all the way to the left, you will  not hear your own voice. If this is set all the way to the right, you will hear your own voice loudly.
3. Superhuman Hearing
   • This toggle allows you to engage Superhuman Hearing, which allows you to hear far-off noises like enemy footsteps or weapons reloads in crucial moments — and then disengage Superhuman Hearing when you no longer need it.
4. Chat Boost
   • When engaged, Chat Boost automatically raises the chat audio when the Game audio is raised/gets louder.
5. Surround Sound Mode
   • This adjusts the mode the Surround Sound is in. The headset comes with the following four Surround Sound modes:  Game, Movie, Music, Stereo
6. Game Preset
   • This adjusts the game audio you hear through the headset. The headset comes with the following four Presets:  Signature Sound ;  Bass Boost ;  Bass + Treble Boost ;  Vocal Boost.
   • You can also create custom Game Presets to use. See  Presets Customization  below, or click  here for more information.

VOICE PROMPT/TONE SCREEN

1. Voice Prompt Level
   • This setting controls how loud the voice prompts that you hear in your headset play.  These prompts play when powering the Bluetooth on, and when pairing the Bluetooth. If you turn this all the way down, you will  not hear the Voice Prompts at all. (You will also get a message telling you that you have muted the Voice Prompts and will not be able to hear them.)
2. Tones Level
   • This setting controls how loud the tones that you hear in your headset play.  These tones play when engaging and disengaging certain features. If you turn this all the way down, you will  not hear the Tones at all. (You will also get a message telling you that you have muted the Tones and will not be able to hear them.)
3. Do Not Disturb (Android Only)
   • If your phone supports this feature this will turn on/off its Do Not Disturb function.  This will prevent your phone from ringing/vibrating when receiving calls/texts when you’re trying to take a game seriously.
4. Mic Noise Gate
   • This makes it easier to ensure your voice is coming through the mic, instead of background noise.

LED/STREAM SCREEN

1. LED Mode
   • This control allows you to cycle the SuperAmp’s LEDs through the three available modes:  Normal  (LEDs are lit solid);  Stealth  (LEDs are off);  Audio Meter  (the volume LED will vary depending on the amount and volume of the incoming audio).
2. LED Color
   • When the mic is disconnected/muted, this LED will be Red. When the mic is connected and unmuted, you can change the color of the SuperAmp’s center LED. You can also create custom colors.
   • See  Presets Configuration  below for more information on custom LED colors.
3. LED Brightness
   • Set this all the way to the right, and the SuperAmp LEDs will light up brightly. Set this all the way to the left, and the SuperAmp LEDs will be very dim/off.
4. Stream Preset
   • Use the Stream Presets to adjust your outgoing audio when you stream. The headset comes with the following four Presets:  Signature Sound ;  Bass Boost ;  Bass + Treble Boost ;  Vocal Boost.
   • You can also create custom Stream Presets to use. See  Presets Customization below, or click here for more information.
5. Stream Out Game Level
   • Adjust how much of your stream audio is Game audio.
6. Stream Out Mic Level
   • Adjust the volume of your mic in your stream audio.

INFORMATION SCREEN

The information screen will have some important information about your headset. This will includ the version number for both the mobile app, as well as for the SuperAmp’s firmware.

The  Configuration  toggle allows you to easily switch between PC Mode and PS4 Mode.

The FAQ option leads to our support site (which you are reading right now!)

SIDEBAR BUTTON AND MENU

At the top left of the screen, you’ll see a button, which opens the sidebar menu.

This menu will include the following options:  First Person   Shooter ;  Streamer ;  Indie ;  Battle Royale ;  Racing

Each option will bring up a front screen with controls specifically chosen for these experiences. You’ll also see a message that this screen will keep your phone display open. This is for easy access to those controls.

To get back to the main Audio Hub pages, simply press that Sidebar button, and then select “Home”. If your phone has a “Back” button, you can also press that button to go back to the main pages of the Audio Hub.

First Person   Shooter

1. Superhuman Hearing Toggle
2. Game/Chat Mix
3. Mic Monitor
4. Chat Boost
5. Game Preset

Streamer

1. Game/Chat Mix
2. Mic Monitor
3. Stream Out Mic Level
4. Stream Out Game Level
5. Stream Preset

Indie

1. Game/Chat Mix
2. Mic Monitor
3. Game Preset

Battle Royale

1. Superhuman Hearing Toggle
2. Game/Chat Mix
3. Mic Monitor
4. Chat Boost
5. Game Preset

Racing

1. Game/Chat Mix
2. Mic Monitor
3. Chat Boost

PRESET CUSTOMIZATION

The Elite Pro 2 + SuperAmp comes with 4 presets for both Game and Stream: Superhuman Hearing ;  Bass Boost ;  Bass and Treble Boost ; Vocal Boost

You can use one of these presets, or you can create your own new custom Preset to further enhance your audio experience. Customize your gaming experience even further by creating a custom LED color for your SuperAmp!

The process to create a new custom Preset or custom LED color is as follows:

In the screen that includes the kind of Preset you want to create, tap on the Preset that is currently set. Then, adjust the levels to your liking, give your new Preset a name, and save that Preset.

You can then use your new custom Preset by selecting it in the list of available Presets.

Below, you can find a deeper look at creating new custom Presets and LED Colors.

Game Preset

In the screen below, the current Game Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Game Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Game Preset screen.

The Custom Game Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, tap “Save”.

Then, name your custom Preset, and tap “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom Game Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Stream Preset

In the screen below, the current Stream Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Stream Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Stream Preset screen.

The Custom Stream Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, tap “Save”.

Then, name your custom Preset, and tap “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom Stream Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create Custom LED Colors

You can also manage the color of — and create new colors for — the SuperAmp’s central LED.

Please keep in mind that if the mic is disconnected, or is muted, the SuperAmp LED will be red, even if a different color is selected as the current color.

In the screen below, the color is set to “Blue”. To change the LED color, or to create a new color, tap “Blue”.

Doing so will take you to the following page:

You will see a list of available presets. Below the LED Color Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom LED Color Preset screen.

You’ll then see three sliders, one each for Red, Green, and Blue.

Adjust each slider to change the color of the LED itself. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the color to your liking, tap the “Save” button.

Then, name and Store your new custom LED color.

It will appear in the list of available LED colors.

If you need to delete a custom LED color Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create & Manage Custom Presets for Game Audio, Streaming, and LED Colors

Please note that this article applies only to the mobile version of the Turtle Beach Audio Hub; these customizations cannot be made through the desktop version of the Turtle Beach Audio Hub.

The Elite Pro 2 + SuperAmp comes with 4 presets for both Game and Stream: Superhuman Hearing ;  Bass Boost ;  Bass and Treble Boost ; Vocal Boost

You can use one of these presets, or you can use the Turtle Beach Audio Hub to create your own new custom Preset to further enhance your audio experience. Customize your gaming experience even further by creating a custom LED color for your SuperAmp!

The process to create a new custom Preset or custom LED color is as follows:

First, download the Turtle Beach Audio Hub app here.

Then, in the Audio Hub screen that includes the kind of Preset you want to create, click on the Preset that is currently set. Then, adjust the levels to your liking, give your new Preset a name, and save that Preset.

You can then use your new custom Preset by selecting it in the list of available Presets.

Below, you can find a deeper look at creating new custom Presets and LED Colors.

Create a Custom Game Preset

Creating a new custom Game Preset is simple and easy. To create a new custom Game Preset, please do the following.

In the screen below, the current Game Preset is “Signature Sound”. Tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Game Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Game Preset screen.

The Custom Game Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio.

The closer the slider is to the right-side of the screen, the louder that particular setting will be. If the Treble, Mid, and Bass are all set to the right-side of the screen, all three of those settings will be turned all the way up. With the sliders set all the way up, the volume will be louder, and the level of Treble, Mid, and Bass will be boosted.

When you have adjusted the levels to your liking, click “Save”.

Then, name your custom Preset, and click “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom Game Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create A Custom Stream Preset

In the screen below, the current Stream Preset is “Signature Sound”. To change the preset, or to create a new custom preset, tap “Signature Sound”.

Doing so will take you to the following page:

You will see a list of available presets. Below the Stream Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom Stream Preset screen.

The Custom Stream Preset will have three sliders: Treble, Mid, and Bass. Adjust these three sliders to adjust the levels of the Treble, Mid, and Bass audio. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the levels to your liking, tap “Save”.

Then, name your custom Preset, and tap “Store”.

Your new custom Preset will appear in the list of available presets.

If you need to delete a custom  Stream Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

Create Custom LED Colors

You can also manage the color of — and create new colors for — the SuperAmp’s central LED.

Please keep in mind that if the mic is disconnected, or is muted, the SuperAmp LED will be red, even if a different color is selected as the current color.

In the screen below, the color is set to “Blue”. To change the LED color, or to create a new color, tap “Blue”.

Doing so will take you to the following page:

You will see a list of available colors. Below the LED Color Preset banner, there is a “Custom Preset” banner, with a “Create” button. Tap that “Create” button to bring up the Custom LED Color Preset screen.

You’ll then see three sliders, one each for Red, Green, and Blue.

Adjust each slider to change the color of the LED itself. Setting a slider all the right will turn that particular setting all the way up, while setting a slider all the way to the left will turn that particular setting all the way down. When you have adjusted the color to your liking, tap the “Save” button.

Then, name and Store your new custom LED color.

It will appear in the list of available LED colors.

If you need to delete a custom LED color Preset, swipe the Preset to the left of the screen. A delete button will appear. Simply tap the delete button (Android), or swipe the delete button to the left (iOS), and the Preset will be deleted.

FAQ

Is the Elite Pro 2 + Elite SuperAmp for PlayStation 4 wired/wireless?

The Elite Pro 2 + Elite SuperAmp for PS4 connects  wired  to the PS4 Console via  USB. You can then connect to your phone  wireless through  Bluetooth  to listen to music and make phone-calls while gaming.

Is the mic removable?

Yes, the microphone is removable.

Are there controls on the cable?

The Elite Pro 2 cable includes a Mic Mute switch.  Volume and all other features are either controlled on the Elite SuperAmp 2 or the Audio Hub for iOS/Android

How long is the cable?

The Elite Pro 2 headset’s cable is about 6.5 feet in length, and connects to the included Elite SuperAmp via 3.5mm 4-pole connector. The Elite SuperAmp itself then uses a USB Cable, and Optical Cable (if supported by your particular PS4 console model), to connect to the PS4 console, both of which are roughly 10 feet in length.

Is the Elite Pro 2 + Elite SuperAmp for PlayStation 4 surround sound?

Yes, the Elite Pro 2 + Elite SuperAmp for PS4 utilizes DTS Headphone:X 7.1 Surround Sound.

Can I use the Elite Pro 2 + SuperAmp with Bluetooth?

Yes, the Elite SuperAmp has built-in Bluetooth. Simply pair the SuperAmp to your desired Bluetooth-compatible device, plug the headset into the SuperAmp, and you can listen to music and take calls while you’re gaming. You can also control and configure your Audio using the Turtle Beach Audio Hub mobile app.

How are the black and white Elite Pro 2 + SuperAmp s different?

The Black Elite Pro 2 + SuperAmp is designed for PlayStation 4.  The White Elite Pro 2 + SuperAmp is designed for Xbox One. The Headset themselves are functionally the same but the Elite SuperAmps were specifically designed for their respective consoles, and as such use different methods for USB Connections and Audio Processing.  As a result it is important that you buy the correct one for your console, as the Elite SuperAmps themselves are not compatible for the alternate console.

Elite Pro 2 + SuperAmp for PS4

Elite Pro 2 + SuperAmp for Xbox One

Does the Elite Pro 2 + Elite SuperAmp for PlayStation 4 work with the Xbox One?

The Elite Pro 2 + Elite SuperAmp for PS4 is designed specifically for the PS4. However, the Elite Pro 2 Headset (without the Elite SuperAmp) uses a standard 3.5mm headset connector. This means that just the headset can be connected to many devices like phones, tablets or Xbox One Controllers. When used this way you will not be able to take advantage of all the features of the Elite SuperAmp.

Is the Elite Pro 2 + SuperAmp for PlayStation 4 compatible with PC/Mac?

Yes, the Elite SuperAmp has two different modes.  One is meant for use on PlayStation 4 and the other for use with PC/Mac.  The PlayStation 4 mode utilizes the Optical Path for Game Audio and the USB Path for Chat/Mic Audio. The PC/Mac mode utilizes the USB path to create separate Game & Chat/Mic channels.

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