Arrowhead Elite Control To Elite Cloud EliteCloud App User Guide

Arrowhead Elite Control To Elite Cloud EliteCloud App

How to upgrade from EliteControl to EliteCloud

• After 7 years of service the EliteControl APP is coming to an end.
• Recent server & smart device upgrades by other parties means that the EliteControl APP can no longer be maintained to an acceptable standard.
• This installer manual explains how to upgrade ‘EliteContro/’ network modules to our new ‘EliteCloud’ loT platform.

Important
It is recommended to upgrade your customers from the EliteControl APP to EliteCloud as part of their normal yearly (or Bi-yearly) alarm servicing. This will ensure their services are up to date without the likelihood of requiring any unscheduled site visits.

Update Tools

• Click the following links to sign up & download the latest loT Updater

Upgrade Options

Option 1 (Recommended)
Swap out the existing module

• Replacement loT modules are available from Arrowhead Alarm Products. Part numbers below:
  ‘SERVICE loT-MODULE’ or ‘SERVICE ESL-2 loT’

These will be charged to your account, or require payment in advance (for non account holders). A credit will be issued when the old EliteControl module is returned to AAP in operating condition.

• Alternatively it is advised to update modules in a stable environment (such as your office or workshop) before going to site. This will also help ensure a quick & simple upgrade when you are on site.

Option 2

Update the existing module on site

• It is recommended to bring a previously updated loT module to site in the possible event that the existing EliteControl module fails to update.

Update Requirements

• PC with a ‘USB-A’ port & internet connection
• USB D-LINK Upload/Download cable
• ESL/V9 or Runner control panel
• ESL-2APP POD or IP-MODULE
• iPhone (iOS74 or above) or Android (70 or above) with an internet connection.
• loT Updater (Vl.0.78 or above) – Link above
• EliteCloud account – Link above

Module Overview

• ESL-2 APP POD upgrades to the ESL-2 loT
  Must be V2. 70.3777 or above to update

• IP-MODULE upgrades to the loT-MODULE
  Must be V2. 70.3777 or above to update

Update Process

1. Step
    Hardware connections & Jumper Pins

   • Connect your PC USB to ‘ESL-2 APP POD’ or ‘IP-MODULE’ Serial port
   • Set ‘ESL-2 APP POD’ ‘Jumper Pins’ to ‘IAP’ (as detailed above).

2. Step 2
   Open ‘loT Updater’ software

   • Sign into the loT Updater software using your EliteCloud account.
   • Make sure your PC is connected to the internet.

3. Step3
   Communication
   Select the COM/USB port that the USB-D LINK is connected to, then press ‘OK’.

4. Step4
   Update
   Make sure the network module is connected to the control panel & that both are powered, then press the ‘Update’ button.

5. Steps 5
   Power Cycle

   • The loT Updater software may ask you to power cycle the ‘ESL-2 APP POD’ or ‘IP-MODULE’.
     After power is restored the green LED (LED 3) should be fast flashing.

6. Step6
   Network & Monitoring Configuration

   • Once the update is complete the following screen will appear. Here you can set DHCP (default) or static IP connection.
   • IP monitoring details can be entered on this page, however it is recommended to configure IP monitoring from the EliteCloud app once the site has been set up on your smartphone.
   • Press’Save’to continue.

7. Step7
   Site Details
   The new MAC & Serial will now be displayed. Make sure you document these details as they are used to set up the site on the EliteCloud APP. These details will also be sent to the email that is linked to your EliteCloud account.

8. Steps
   Troubleshooting & Programming Dashboard

   • LED 4 (blue LED) should now be fast flashing to indicate that —. the module is updated & online. If LED 4 is not fast flashing make sure the control panel & network module are still powered.
   • Also make sure that the loT module is connected to the internet.
   • After the update is complete, make sure you set the jumper pins to ‘IP’ (ESL-2 loT only). This will allow the module to accept over the air updates when the programming dashboard is available. The loT-MODULE requires the ‘IP-LOOM’ for over the air updates .

Contact support@aap.co.nz for more information

References

• EliteCloud
• Intruder Alarm Systems, Security Products | Arrowhead Alarm Products
• EliteCloud

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