tp-link Deco XE75 Whole Home Mesh Wi-Fi 6E System Instruction Manual

tp-link Deco XE75 Whole Home Mesh Wi-Fi 6E System

Deco supports both wired and wireless connections.

For wireless devices, you only need to search Deco’s Wi-Fi name on the client and connect with the Wi-Fi password. Besides, each Deco provides two Ethernet ports on the back for wired devices such as PC, printers, TVs, etc. You can also connect a switch to the Ethernet port to expand the wired connections. Note: Deco M3W does not have an Ethernet port.

What can I do if my wireless devices cannot connect to Deco?
If you fail to connect your device to the Deco, the below article will provide you with some suggestions.

On the Deco

1. Confirm you are connecting to the correct Wi-Fi network and enter the correct password. If you’re not sure, please launch the Deco app, go to the Network/More->Wi-Fi Settings page to check your wireless password and Wi-Fi name.
2. Refer to the link to check whether the device is on the blacklist. If yes, remove it from the blacklist.
3. Turn off the Fast Roaming feature. Some devices may not be compatible with Fast Roaming thus fail to connect to the Wi-Fi network. In this case, it’s suggested to launch the Deco app and tap More -> Advanced. Find and turn off the Fast Roaming feature.
4. Turn off the 5G Wi-Fi network temporarily. Some smart devices only support 2.4G Wi-Fi and need to be configured with a phone, and they require the phone to be on the same Wi-Fi band during configuration. In this case, turn off the 5G Wi-Fi network temporarily when setting up the smart device will solve the Wi-Fi connection issue. You can launch the Deco app, tap Network/More->Wi-Fi Settings page, and then turn off the 5G Wi-Fi network.
5. Connect your device to the guest network for a try.
6. Change the wireless security type on the Deco app. On the Deco app, you can tap Network/More>Wi-Fi Settings>tap Security to change the wireless security type.
7. Ensure there are no special characters in the SSID and wireless password, such as apostrophes.
   Related Article: Special Characters Are Not Suitable as Wi-Fi Name and Password

On the device

1. Ensure the device doesn’t have a static IP address.
2. Make sure the device receives a very good signal from Deco.
3. Power cycle your wireless device and Deco.
4. Update the driver of the wireless adapter on this device.
5. If the issue still exists, it’s suggested to contact the device’s tech support to get help. If you need more help, it’s suggested to contact TP-Link support.

The internet connection is unstable or suddenly stops working when connected to the Deco network?

Troubleshooting

Updated 12-15-2022 02:53:07 AM 377672

This Article Applies to:

If Deco units were working before but stopped working suddenly or the Deco network has an unstable issue, please refer to the corresponding suggestions to troubleshoot. Before troubleshooting, please ensure the Deco units are using the latest firmware version. If not, click here to update.
Case 1. Main Deco drops out or lost internet suddenly.

Check if the modem is still working when the problem happens

Disconnect the main Deco from the modem, and then connect a computer to the same Ethernet port on the modem with the same Ethernet cable. After that, check if the internet is available on the computer.
If the computer has no internet access when connected to your modem directly, please contact your ISP or modem support.

Check the LED status on the main Deco.

If the main Deco has a red LED(please record if it is solid red or flashing red), unplug the Ethernet cable between the modem and main Deco, and then connect them again after 10 seconds, then please check if the issue can be resolved automatically.
If unplugging and plugging the Ethernet cable doesn’t help, please try to reboot the main Deco and see if the internet will be back automatically(wait for about 3-5 minutes).
If still no luck, go to Deco APP -> More -> Internet Connection -> IPv4 to check the WAN IP address of the Deco. If there is an IP address, but Deco has no internet access, refer to the link to change the DNS server to 8.8.8.8 and 8.8.4.4 for a try.
If the above steps do not resolve your issue, please contact TP-Link Support and provide the following information: (The more details you can provide, the faster we can locate your issue.)

1. The results of the above troubleshooting steps
2. The LED status on Deco units when the problem happens. (Please distinguish solid red or flashing red etc.)
3. How often does this issue happen?
4. How to recover the connection?
5. Your TP-Link ID (email account), ISP, and model number of your modem.
6. The model number, hardware, and firmware version of your Deco units

Satellite Deco drops out or lost internet suddenly

1. Confirm LED Status when the issue happens on each Deco unit and confirm which Deco units are having the dropping issue
   Please distinguish solid red or flashing red, and record the MAC addresses of the Deco units, which have dropping issue.

2. Check whether there are any household appliances or metal products near it and the front Deco
   If yes, please place the Deco units in an open position.

3. Check the signal source, signal strength, and distance of each satellite Deco when the satellite Deco is working

The signal source and signal strength can be viewed in the Deco app.

A: If the signal strength displays Strong or Fair, there is no need to move Deco units.
However, if you have more than one satellite deco but only a specific satellite deco drops out, please try to swap the locations of the problematic deco and the working satellite Deco, and verify if the dropping issue happens on a specific location or specific Deco.
B: If the signal strength displays Weak, please try to move the satellite Deco closer to the main Deco, and place them at the same height if they are on the same floor.
C: If the satellite Deco is wired to another Deco, there is no need to move Deco units. Please check if there is a switch between the two Deco units. If yes, please try to remove the switch from the network and connect the Deco units directly. Then please check if the network is stable and record the model number of the switch.
If the above steps do not resolve your issue, please contact TP-Link Support and provide the following information: (The more details you can provide, the faster we can locate your issue.)

1. Deco APP signal source/strength screenshots and distance of each Satellite Deco unit
2. The LED status on Deco units (flashing red or solid red?)
3. Which Deco units are having dropping issues? Please record their MAC address.
4. How often does the issue happen?
5. How to recover the internet? By rebooting the Deco or the internet will come back automatically?
6. Screenshot of Network Map on http://tplinkdeco.net
7. TP-Link ID (email account), model number, hardware, and firmware version of your Deco units.

LED status on all Deco units is solid white or green but certain wireless devices drop out or lose internet suddenly

1. Update the driver of the device’s network adapter

2. Identify the issue phenomenon such as Wi-Fi still showing connected but no internet access, or unable to connect Deco Wi-Fi anymore when the problem happens.
   If Wi-Fi is still connected but no internet access, please try moving the device near one of the Deco units and reconnect the Wi-Fi to see if the internet works. (Disable Wi-Fi and enable it on the client device)
   If the client device is unable to connect to the Wi-Fi, please try to disable fast roaming and Mesh Technology for the device on Deco App; if you are still unable to connect it, please try to enable the guest network without encryption to see if the specific device is able to connect the open guest network.

3. Check if the client is included in the Blacklist or a profile under Parental Control, which is paused or at bedtime.

If the above steps do not resolve your issue, please contact TP-Link Support and provide the following information: (The more details you can provide, the faster we can locate your issue.)

1. The results of the above troubleshooting steps
2. TP-Link ID (email account)
3. The model number of dropping client devices and how often they drop.
4. Wi-Fi still shows connected but no internet access, or unable to connect Deco Wi-Fi anymore when the problem happens

LED status on all Deco units are solid white or green, but all client device drop out randomly

1. Identify the issue phenomenon such as Wi-Fi still showing connected but no internet access, or unable to connect Deco Wi-Fi anymore when the problem happens.
2. Disable Fast Roaming and Beamforming on the Deco app for a try.
3. Change the DNS server for a try
   You could refer to the link to change the DNS server to 8.8.8.8 and 8.8.4.4 for a try.

If the above steps do not resolve your issue, please contact TP-Link Support and provide the following information: (The more details you can provide, the faster we can locate your issue.)

1. The results of the above troubleshooting steps
2. TP-Link ID (email account)
3. How many clients are connected to the Deco network, via Wi-Fi or wired?
4. The model number of dropping devices and how often it drops.
5. When the problem occurs, are the devices still connected to Deco but with no internet access or totally disconnected from Deco?

How to subscribe to the TP-Link HomeShield Pro Service

TP-Link HomeShield Pro provides three subscription options, monthly, yearly and Total Security Package (HomeShield Pro+Avira Prime). Every new user can get a 1-month free trial. All subscriptions are automatically renewed until cancelled. Follow the steps below to subscribe to TP-Link HomeShield Pro for more advanced features. Of course, you can always upgrade to the TP-Link HomeShield service when using the basic features. Follow the steps below to subscribe to the TP-Link HomeShield Pro Service: Note: In this article, we will take the Tether app as an example to illustrate the configuration.

1. Open the TP-Link Tether app. Use your TP-Link ID to log in. If you don’t have a TP-Link ID, tap Sign Up. The Tether app will guide you through the rest. Refer to How to create a TP-Link ID for further detailed instructions
2. Tap the hamburger menu on the top left, then tap the Upgrade to HomShield Pro on Tether App or HomeShield Pro on Deco App. You can learn more
3. For Monthly/Annual subscription：
4. For Total Security Package (HomeShield Pro + Avira Prime)

Scroll to the last page and tap the “Total Security Package” option, then you can access the Total Security Package subscription page

Done.

How can I reset or reboot my Deco Whole-Home Wi-Fi System?

You can conveniently reset or reboot your Deco Whole-Home Wi-Fi System physically or through the Deco app.

Reset a Deco unit:

• Method 1: From the Network page in the Deco app, tap the network map first, then tap the Deco unit that you want to reset, and then tap the button in the top right corner. Click Remove to reset the Deco unit.
• Method 2: Press the Reset button which on the bottom of the Deco unit for 1s to reset it.

Note:

1. If you fail to reset Deco by either removing the unit on the Deco app or pressing the reset button for one second, it’s recommended to unplug the Deco unit and then plug it back, wait two minutes and then reset it again.
2. If you would like to reset all Deco units via the Deco app, it is better to remove the expansion units first and primary unit last

Reboot your Deco unit:

• Method 1: Tap the network map on the Network page of the Deco App and tap a Deco unit that you want to reboot, and then tap the button in the top right corner. Click Reboot to reboot the Deco unit.
• Method 2: Unplug the Deco unit and then plug it in again to reboot it.

Reboot the whole Deco network
If you would like to reboot the whole Deco network instead of a specific Deco unit, please tap the network map on Network page then tap the icon on upper right side corner, then tap “Reboot Network”.

References

• Special Characters are not suitable as Wi-Fi Name and Password - Home Network Community
• HomeShield | TP-Link
• TP-Link - Contact Technical Support
• What is TP-Link ID and how to create a TP-Link ID?
• How to Update the Firmware of Deco | TP-Link
• How to block a device or remove a device from the Deny List | TP-Link
• How to change DNS server settings on my Deco | TP-Link

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