xylem MIQ-MC3(-XX) IQSN Mobile Mobile Application For IQ Sensornet User Guide
- June 1, 2024
- xylem
Table of Contents
xylem MIQ-MC3(-XX) IQSN Mobile Mobile Application For IQ Sensornet
Quick Start Steps
- Inspect Hardware
- Setup Facility Account and Register Gateway (xGW)
- Update IQ SensorNet (IQSN) Controller Software
- Connect Cellular Antenna to xGW
- Connect IQSN Controller to xGW
- Connect Power to xGW
- Update IQSN Controller IP Address
- Install IQSN Mobile on a Mobile Device
- Add Additional Users to Account
Please contact YSI if you have any questions during setup.
YSI Technical Support
+1 937-688-4255
+1 877-726-0975 US
[email protected]
The IQSN Mobile Quick Start Guide is intended to provide you with the basic steps needed to set up your Xylem Gateway (xGW) and IQSN Mobile application. This guide will walk you through the steps of registering your xGW, user account configuration, hardware setup, and mobile application installation.
Notes Before performing any work, ensure that all equipment with the potential to be an electrical hazard is isolated from the power supply and cannot be energized.
- The Xylem Gateway (xGW) itself is not weatherproof. To protect the xGW in damp conditions, place the xGW indoors or in a weatherproof cabinet or enclosure. Any openings (door, glands, conduit fittings, etc.) should also be weatherproof. See Appendix A: Additional Equipment for a weatherproof enclosure option from YSI.
- Please only use the xGW with IQ SensorNet Mobile (IQSN Mobile). The xGW is not designed to be used as a stand-alone modem.
- To ensure your xGW is operating at peak efficiency, Xylem will remotely update your xGW when new firmware becomes available. Please ensure your xGW is always powered on and connected to the Internet to receive updates.
IQSN Controller Requirements
To connect to the xGW, the IQ SensorNet system requires an Ethernet interface
included with one of the following components:
Step 1: Inspect Hardware
Remove the IQSN Mobile hardware from its packaging. Inspect the shipment for
any damage or missing parts. Contact YSI Technical Support immediately to
report any damage or discrepancies with the shipment. For assistance, contact
YSI Technical Support at +1
877-726-0975 or +1
937-688-4255.
The Xylem Gateway (xGW) is available in three different configurations, each
with its own item number. The following equipment should be present for each
of the following item numbers:
473499 – Xylem Gateway Only
Xylem Gateway with pre-activated SIM card installed
Note: At a minimum, a power cord (473501) and a cellular antenna (473502) are
required to continue setting up IQSN Mobile. These items can be purchased from
an authorized YSI IQ SensorNet representative.
473500-01 – YSI IQSN Mobile Enclosure Kit 1
• IQSN Mobile outdoor enclosure (mounting hardware sold separately)
• Xylem Gateway with a pre-activated SIM card installed
• Wide-range DC power supply
• Cellular antenna
• Cable glands and plugs, 5 each
473500-2 – YSI IQSN Mobile Enclosure Kit 2
• IQSN Mobile outdoor enclosure (mounting hardware sold separately)
• Xylem Gateway with pre-activated SIM card installed
• Wide-range DC power supply
• Cellular antenna
• Cable glands and plugs, 5 each
• Ethernet switch
Step 2: Setup facility account and register xGW
For cybersecurity protection, an IQSN Mobile account will not be created until
you contact YSI Technical Support. Please have the following information ready
when you call:
• The xGW serial number can be found on the box or the back side of the xGW,
as shown in Figure 1.
• Call YSI Technical Support at +1
877-726-0975 or + 1
937-688-4255 to register your account
and enable the xGW.
Step 3: Update IQ SensorNet Controller Software
The IQSN controller must be updated to the latest IQ SensorNet Software
‘Update Pack’, available at YSI Software Downloads.
- Press the S button on the controller.
- Use and OK to select Service.
- Use and OK to select List of all components.
- Ensure the software version matches the latest version listed on YSI.com
Step 4: Connect Cellular Antenna to xGW
Connect the cellular antenna to the ‘Cell Main’ connector of the xGW. If the
antenna needs relocation for better reception, follow the antenna cable
manufacturer’s recommendations for maximum cable length to prevent excessive
signal loss. For IQSN Mobile enclosures, install the antenna to the antenna
mount, located on the top of the right side panel of the enclosure. Ensure
that the cable from the antenna mount is connected to the ‘Cell Main’
connector of the xGW.
Is Your IQ SensorNet Software Up-to-Date?
Keep your IQ SensorNet system up-to-date with the latest software versions.
Scan or click the QR code to the right or visit YSI Software Downloads.
Step 5: Connect IQ SensorNet Controller to xGW
Note: Ethernet cables are not provided with the xGW.
Single IQ SensorNet Controller – If connecting a single IQ SensorNet
controller, use an Ethernet cable to connect ETH1 on the xGW to the IQ
SensorNet controller’s Ethernet port.
Multiple IQ SensorNet Controllers – Up to four IQ SensorNet controllers
can be connected to one xGW. An Ethernet switch must be used if more than one
controller will be connected to an xGW. See Appendix A: Additional Equipment
for an Ethernet switch option from YSI.
If you are also using an Ethernet-based fieldbus communication between the IQ SensorNet controller and your facility’s SCADA system, you will need to connect to your facility network. Connect an Ethernet cable from ETH1 on the xGW to your facility’s network. If no network Ethernet ports are available, an Ethernet switch can be used to provide extra ports. Figure 5 is an example. Please consult with your network experts on the best way to connect the xGW.
Step 6: Connect Power to xGW
An AC power cord with multiple plug adapters is an option that can be used
with the xGW for plugging into a standard outlet, when used indoors outside of
the IQSN Mobile gateway enclosure. When using an IQSN Mobile enclosure, route
a power cable through the bottom of the IQSN Mobile enclosure to the wide-
range DC power supply mounted inside the enclosure. Use the leftmost cable
gland for the power cable. Next, wire the power cable according to Figure 6.
Wide-Range DC Power Supply Specifications
Power Supply| Nominal: 12 or 24 VDC; Range: 9 to 30 VDC
Power Consumption| 2 W idle; 15 W maximum
Amps (max)| 2A
Note : After applying power, the xGW LEDs will illuminate in the following order within approximately 5 minutes. If the LEDs do not respond correctly, cycle power to the gateway. If this does not correct the issue, please contact YSI Tech Support.
| LED Name | LED Color | Behavior | Explanation |
|---|---|---|---|
| Power | Blue | Solid | Power supplied to the gateway. |
| Cellular | Green | Solid | Power supplied to cellular modem. |
| User 3 | Amber | Flashing |
(2 flashes/sec)
| xGW is trying to connect to the Internet.
Cellular| Green| Flashing
(1 flash/2 secs)
| Modem connected to cellular network.
User 3| Amber| Solid| xGW has connected to the Internet.
Step 7: Update IQ SensorNet Controller IP Address
Note : Before changing any IP addresses, please consult your local
network experts.
The IP address for the IQ SensorNet Controller, the xGW, and any other input
(e.g. SCADA) must be set so that the addresses do not conflict. The IP
addresses must be in the same subnet, but the full IP addresses must be
different.
The factory default IP address for the IQ SensorNet controller is
192.168.1.200. Because of this, the default IP address of the ETH1 port on the
xGW is 192.168.1.21.
If the IQ SensorNet controller or xGW IP addresses need to be changed, this
can be done using the steps below.
Set the IP address of the IQ SensorNet Controller
- Press the button on the controller.
- Use and OK to select Systems settings → TCP/IP settings.
- Use and OK to select and enter the new IP address (e.g. 192.168.1.200).
Set the IP address of the xGW – The IP address of the ETH1 port of the
xGW can be changed remotely by YSI Tech Support. Please see the contact
information above to contact our IQ SensorNet experts.
Communication with a PLC and IQSN Mobile – If you are also communicating
with a PLC using an Ethernet-based fieldbus protocol, the IP address of the
xGW may need to be adjusted. The IP address of the xGW must match the IP
address of the IQ SensorNet controller in order to communicate to IQSN Mobile
and the PLC simultaneously. In the case where the xGW gateway’s IP address
needs to changed, contact YSI Tech Support for assistance.
Step 8: Install IQSN Mobile on a Mobile Device
The IQSN Mobile app can be downloaded from the Play Store (Android Users) or
the App Store (iOS users).
When you first log in using your email address, you will be asked to create a
password.
Password requirements are:
- Minimum of twelve characters
- At least one upper-case letter and one lower-case letter
- At least one number
- At least one special character (e.g. !@#$%^&*)
- More than 2 identical characters in a row are not allowed (e.g. 111)
Step 9: Add Additional Users to Account
Users with the role of Facility Administrator can add more users to the
facility and assign additional xGWs to an account.
There are two user roles:
-
Facility Administrator
Full mobile application access; Desktop application access for adding or removing users and xGWs on the facility account. -
General User
Full mobile application access; No desktop application access.
Facility Managers can add new users by doing the following:
- Log into the IQSN Mobile desktop application at https://cloud.xylem.com/iqmobile using the email address and password you created in Step 8.
- Select Users → Create User.
- Complete the Create New User fields and select Save & Continue (fields marked * are required).
- Add more users if needed.
- New users can now log in to the mobile app. They will need to set their password at the first login.
Facility Managers can add new xGWs by doing the following:
- Log into the IQSN Mobile desktop application at https://cloud.xylem.com/iqmobile using the email address and password you created in Step 8.
- Select Add Gateway.
- Add the xGW serial number and select Register. The xGW serial number can be found on the back of the xGW, starting with a ‘Y’.
Appendix A: Additional Equipment for IQSN Mobile
Additional Equipment
473502| Cellular Antenna with Mounting Hardware, IQSN Mobile
473503| Ethernet Switch, IQSN Mobile
473504| Wide Range Power Supply, DIN Rail Mounting, IQSN Mobile
473505| Outdoor Enclosure, IQSN Mobile
473506| Horizontal Pole Mounting Kit for xGW Enclosure, IQSN Mobile
473507| Vertical Pole Mounting Kit for xGW Enclosure, IQSN Mobile
473508| Surface Mounting Kit for xGW Enclosure, IQSN Mobile
473509| Cable Gland Kit for Outdoor Enclosure, IQSN Mobile
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+1.937.767.7241
[email protected]
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