LANG CO LCNY-2377 Emeraude Palais Carrara Marble Mosaic Owner’s Manual

LANG CO LCNY-2377 Emeraude Palais Carrara Marble Mosaic

Product Information

• LANG & CO NEW YORK – Emeraude Palais Marble Mosaic
  Set a striking tone in any interior with the Emeraude Palais, our luxurious Carrara marble mosaic featuring a unique asymmetrical diamond pattern in elegant emerald green and gray. Perfect for both residential and commercial spaces, add a touch of sophistication with this exclusive piece.

• Product SKU: LCNY-2377

• Color Family: Green

• Materials: Carrara Marble

• Sheet Size : 11.9 x 11.9

• Thickness: 1/4

• Sheet Coverage Size: 1 sq feet

• Quantity per Box: 11 sheets per box

• Sq Ft Per Box: Estimated 12-13 sq ft per box

Specifications

• Outside Applications: No
• Interior Walls : Yes
• Low Traffic Floors : Yes
• High Traffic Floors: Yes
• Shower Walls : Yes
• Shower Floors: No
• Steam Room: No
• Pool Use: No

Product Care Guide

1. Regular Cleaning: Wipe up spills immediately with a soft, damp cloth and mild cleaner.
2. Sealing: Seal marble to protect from stains, reseal every 6-12 months.
3. Avoid Acidic Substances: Do not use acidic cleaners or substances on marble.
4. Use Coasters and Trivets: Protect from heat and moisture with coasters and trivets.
5. Gentle Cleaning Solutions: Use pH-neutral dish soap and warm water for light cleaning.
6. Dealing with Stains: Try a poultice made from baking soda and water for stains.
7. Avoid Heavy Impact: Prevent cracking and chipping by avoiding heavy impacts.
8. Regular Dusting: Dust regularly to prevent scratches from dirt and debris.
9. Use Soft Cloths: Use a soft, lint-free cloth when drying to prevent scratches.
10. Professional Maintenance: Seek professional help for deep stains or damage.

Frequently Asked Questions (FAQ)

• Can the Emeraude Palais Carrara Marble mosaic be used in high traffic areas?
  Yes, the mosaic is suitable for high traffic floors.

• How often should Carrara marble be sealed?
  It is recommended to reseal Carrara marble every 6 to 12 months, but frequency may vary based on usage.

• What should I do if I notice a stain on the marble?
  Try using a poultice made from baking soda and water. Apply it to the stain, cover with plastic wrap, and let it sit before removing.

• Can acidic substances be used on Carrara marble?
  No, it is important to avoid acidic substances like lemon juice or vinegar on Carrara marble as they can damage the surface.

• Is professional maintenance necessary for Carrara marble?
  Professional maintenance may be required for deep stains, etching, or other severe damage to Carrara marble surfaces.

INTRODUCTION

Set a striking tone in any interior with the “Emeraude Palais”, our luxurious Carrara marble mosaic featuring a unique asymmetrical diamond pattern in elegant emerald green and gray. Perfect for both residential and commercial spaces, add a touch of sophistication with this exclusive piece.

SPECIFICATIONS

• Product Name: Emeraude Palais Carrara Marble
• Product SKU: LCNY-2377
• Materials: Carrara Marble
• Color Family : Green
• Sheet Size : 11.9″ x 11.9″
• Thickness: 1/4″
• Sheet Coverage Size : 1 sq feet
• Quantity per Box : 11 sheets per box
• Sq Ft Per Box: Estimated 12-13 sq ft per box

APPLICATIONS

• Outside Applications: No
• Interior Walls: Yes
• Low Traffic Floors : Yes
• High Traffic Floors: Yes
• Shower Walls: Yes
• Shower Floors : No
• Steam Room : No
• Pool Use : No

COLOR FAMILY

CARE GUIDE

Carrara marble is a beautiful and elegant natural stone often used for countertops, flooring, and various other applications. However, it’s important to properly care for Carrara marble to maintain its appearance and longevity, as marble is a porous and somewhat delicate material. Here’s a Carrara marble care guide to help you keep your surfaces looking their best:

Regular Cleaning:

• Wipe up spills immediately to prevent staining.
• Use a soft, damp cloth or sponge and a mild, pH-neutral cleaner to clean the surface.
• Avoid using abrasive or acidic cleaners, as they can damage the marble’s finish.

Sealing:

• Carrara marble is porous and can absorb liquids easily. It’s a good idea to seal the marble to protect it from stains.
• Use a high-quality marble sealer and follow the manufacturer’s instructions.
• Generally, it’s recommended to reseal Carrara marble every 6 to 12 months, but this can vary based on usage.

Avoid Acidic Substances:

• Marble is sensitive to acids, so avoid using acidic substances like lemon juice, vinegar, or harsh cleaning products containing acids on Carrara marble.
• If acidic substances come into contact with the marble, clean the area immediately to prevent etching.

Use Coasters and Trivets:
Place coasters under glasses and trivets under hot cookware to protect the marble from heat and moisture.

Gentle Cleaning Solutions:

• For light cleaning, you can mix a small amount of pH-neutral dish soap with warm water.
• Do not use abrasive scrub brushes or abrasive pads, as they can scratch the marble’s surface.

Dealing with Stains:
If you notice a stain, try using a poultice made from baking soda and water. Apply the poultice to the stain, cover it with plastic wrap, and let it sit for 24 to 48 hours before removing.

Avoid Heavy Impact:
Marble is susceptible to cracking and chipping from heavy impacts, so avoid dropping heavy objects onto the surface.

Regular Dusting:
Dust the surface regularly to prevent dirt and debris from scratching the marble’s surface.

Use Soft Cloths:
When drying the surface after cleaning, use a soft, lint-free cloth to prevent scratches.

Professional Maintenance:
If your Carrara marble surfaces develop deep stains, etching, or other damage, consider seeking the help of a professional stone restoration expert.
Remember that while Carrara marble is beautiful, it does require regular care to maintain its appearance. By following these guidelines and being cautious with what comes into contact with the marble, you can enjoy its elegance for years to come.

FREQUENTLY ASKED QUESTIONS

• How do I place an order on your website?
  To place an order, simply browse our selection of tiles and add your desired items to the shopping cart. Proceed to the checkout page, where you’ll need to provide your shipping address and payment details. Review your order and confirm to complete the purchase.

• What payment methods do you accept?
  We accept major credit cards (Visa, Mastercard, American Express) and PayPal for online transactions. Your payment information is securely processed to ensure a safe shopping experience.

• Do you offer free samples?
  Yes, we offer free samples for many of our tiles. You can request up to five samples, and we’ll ship them to your address. This allows you to see and feel the tiles before making a larger purchase.

• How long will it take to receive my order?
  Delivery times may vary depending on your location and the availability of the tiles. Generally, orders are processed within 1-3 business days, and shipping times range from 3 to 10 business days, depending on the destination.

• Do you ship internationally?
  No, we do not ship internationally at this time.

• Can I cancel or modify my order after it has been placed?
  If you wish to cancel or modify your order, please contact our customer support as soon as possible. We’ll do our best to accommodate your request, but once an order has been shipped, it cannot be canceled or modified.

• What if I receive damaged or defective tiles?
  In the unlikely event that your tiles arrive damaged or defective, please notify us within 48 hours of delivery. Provide us with photos of the damaged items, and we will arrange for a replacement or refund.

• What is your return policy?
  We offer a 30-day return policy for unused and uninstalled tiles. If you change your mind about the tiles you ordered, you can return them for a refund, minus any shipping costs. Please review our full return policy on our website for more details.

• Do you offer installation services?
  We do not provide installation services, but we can recommend trusted professionals or resources to help you with the installation process.

• Are the colors of the tiles accurate on your website?
  We do our best to display accurate colors on our website. However, due to differences in monitor settings and lighting conditions, there may be slight variations in color. We recommend ordering samples to see the actual colors before making a larger purchase.

• Do you offer bulk or trade discounts?
  Yes, we offer bulk and trade discounts for large orders and professional partners. Please contact our customer support or check our website for more information on our trade programs.

• Can I track my order?
  Yes, once your order is shipped, we’ll provide you with a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your shipment.
  If you have any other questions or concerns not covered in this FAQ, please feel free to contact our customer support team, and we’ll be happy to assist you. Happy shopping!

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