better bathrooms PURWHTE451 Wall Hung Smart Bidet Round Toilet with Heated Seat User Manual

June 13, 2024
Better Bathrooms

better bathrooms PURWHTE451 Wall Hung Smart Bidet Round Toilet with

Heated Seat

Safety Information

  • This manual must be read and fully understood before installing or using the appliance.
  • This product must not be operated without a connected water supply.
  • Installation must be in accordance with all relevant local regulations applicable at the time of installation.
  • It must be installed by a qualified professional in accordance with BS 7671.
  • If electrical work is carried out within the bathroom which involves the addition or alteration of existing circuits, it may be notifiable to your local building control department (Part P). If unsure, professional advice should be sought.
  • The toilet must be fitted in accordance with the Water Supply (Water Fittings)Regulations and Water Supply (Water Fittings) (Scotland) Byelaws.
  • If the power cable or RCD is damaged in any way, the power must be disconnected until the part is replaced. Contact the retailer or manufacturer.
  • The toilet must be fitted in a well-ventilated bathroom.
  • The toilet must not be sprayed with liquid, or placed in a position it is likely to be sprayed.
  • The toilet must not be installed in a location where it may be subject to high temperatures.
  • The toilet must be stored in an upright position before installation.
  • Do not overbend or kink the water supply hose as this could cause leaks
  • Only use this product for its intended use. Only use attachments recommended by the manufacturer.
  • Do not use this product in an outdoor environment.
  • Children and people with limited physical, sensory, or capabilities must be supervised when using this device or have been told the proper procedure for use beforehand.
  • Do not climb or stand on the toilet.
  • If the product is not working properly, disconnect from the mains and close the water supply valve immediately before contacting the supplier or a qualified professional.
  • This is a Class I electrical appliance and must be correctly earthed. Make sure the earth cable is connected first during the electrical connection.
  • In case of any damage to the supply cable, you must arrange for a certified and qualified electrician to replace the cable for you.
  • In addition to a water supply to the cistern, a water supply must be connected and open to the seat assembly.
  • Please test the RCD after installation.
  • This appliance is designed for a fixed connection to the power supply.
  • Connecting this appliance to the power supply must be performed by a qualified and authorized electrician.
  • Incorrect repairs are dangerous. Repairs must only be carried out by trained and qualified engineers.
  • The Supplier and Manufacturer are not responsible for any injury and/or damage caused by incorrect installation, maintenance, or operation of the product.
  • Do not force the soft close toilet seat down as this may damage the mechanism.
  • A defective appliance may cause electric shock. Never switch on a defective appliance. The power must be disconnected before seeking assistance.
  • This product is IPX4 rated, so no part of the installation is allowed to be within bathroom Zones O or 1. Installation is permitted within Zone 2 and outside of the bathroom zones as long as it is not in a position where it is likely to be sprayed with water.
Zone 0: The interior of the bathtub or shower basin.
Zone 1: The area around the bathtub or shower basin up to a height of 2.25m

above the floor.

Zone 2:

| The area stretching to 0.6m outside the bath or shower and above the bath or shower if over 2.25m.

Technical Drawing

PURWHTE451

Parts List

Tools Required

Before Installation

IMPORTANT!

  • Before commencing installation, the water and electrical supplies should be turned OFF.
  • Please note with your floor-mounted back to wall toilet, a Flush Pipe, and Waste
  • Pipe are supplied, these may not be required as it will be dependent on the cistern to which the toilet is being connected and the position of the soil stack.
  • Before attempting installation, ensure that you are in possession of all the required tools and fittings to ensure successful installation.
  • Prepare the wall with the wall frame fitted, tiled/finished with access holes prepared for the flush pipe and waste pipe.
  • Prepare the water supply pipe with a 1 /2″ female connector and electrical 3 core cable(which should be connected to a 13-amp fuse spur or isolation switch outside the bathroom)as per below, allowing for 200mm of the water supply pipe and 400mm of electrical cable to extend beyond the surface against which the toilet will sit, to allow connection to the toilet unit.

Installation Instructions

  • Connect the stop valve to the pipe end, ensuring to fit an adequate seal and tighten using a spanner.
  • Once connected and fully tightened, place a bucket under the stop valve, open the stop valve and flush the pipe for at least 10 seconds to remove any debris in the system.
  • Once flushed through, turn the stop valve to the closed position.
  • Connect the 1/2″ female threaded end of the Filter to the Stop Valve, ensuring to fit the seal provided and tighten.
  • Connect the 3/8″” – 1/2″ Flexi Pipe to the Filter, ensuring to fit the seal provided and tighten using a spanner, do not over tighten as this could crack the plastic body of the Filter.
  • TO Water Supply
  • The required water supply pressure is 0.7-7.5 Bar as stated in the instruction manual. Check the water supply when connecting the filter.
  • To meet 0.7 bar water supply there should be 1.5L water (3 bottles water@ 500ml) within 60 seconds. Please note this is after the filter is installed. If this is not met, water flow must be increased.
  • Push the flush pipe and waste pipe supplied into the wall frame, ensuring these are level and aligned.
  • Using a ruler draw a line on the flush and waste pipe, where it meets the wall surface.
  • Remove the pipes from the wall and push them fully onto and into the back of the toilet pan, using a ruler mark a line level with the back of the pan.
  • Remove the flush pipe and measure and measure the distance between the two marks, this will be dimension L 1.
  • From the end of the flush pipe measure dimension L 1 and then add 6mm, cut at this point, as shown below.
  • Carry out the same process for the waste pipe, but only add 3mm and cut at this point as shown below.
  • Once cut, using a file, smooth off the pies internally and create a chamfer on the external edge as shown below.
  • The threaded bolts should be attached to the frame and screwed inwards until 48mm of thread is left exposed, as shown below.
  • Place the toilet cushion against the wall over the threaded bolts and pipe holes.
  • Pull the seat from the toilet pan (do not turn this upside down).
  • Push the toilet base into position against the wall, ensuring that the waste and flushpipes to the rear engage to create a full seal and the holes in the back of the pan sit over the threaded bolts on the frame.
  • Push the threaded bolt sleeves over the threaded bolts and into the hole in the pan to prevent the metal of the bolt damaged the ceramic, during use.
  • Place the washer onto the threaded bolt, then fit the nut and tighten until the pan is secure.
  • Slide out the support box from underneath the toilet pan, only when the pan is secured.
  • Trim the cushion which is exposed around the edge of the toilet pan, using a sharp knife.
  • Strip the end of the household cable to expose the wires for connection to the coupler.
  • When stripped, tidy the ends and connect to the coupler as shown, ensuring the screws are tightened and the wire ends are fully secured.
  • Carry out the same process for the cable attached to the toilet, then connect the coupler sections together.
  • Connect the end of the water supply flexi to the tank inlet on the underside of the toilet lid, this will require a firm push to connect the flexi to the inlet.
  • Once fully inserted and secure, tighten the nut.
  • Before replacing the seat, turn on the water supply, the stop valve and the electrical supply.
  • After turning on the water and electrical supplies you MUST carry out the RCD test, instructions for this are printed on the rear of the RCD, also carry out a leak check on all water connections.
  • If the water volume within the flushing system is too great and water splashes over the rim, a flush rate limiter is necessary. If after installing the limiter, the bowl does not fully empty/clean, cut off one or more teeth of the limiter.
  • When checks are completed no leaks are found and the RCD test is passed, the lid assembly can be re-fitted to the pan, feed the flexi pipe and cables carefully under the pan, so as not to trap the pipe or cable or cause any kinks, which will reduce water flow.
  • Locate the seat onto the pan and push down at the rear (not in the middle), as this could crack the seat.

Install the remote control

Configuration

Remote Control

Technical Specification

Model PURWHTE451

Wash

| Rear wash| •
Front wash| •
Massage| •
Adjustable water temperature| OFF/31°C/33°C/35″C/37°C/39°C
Adjustable flow rate| 5 Steps ( Default 3rd)
Average flow rate under lab condition| I Rearwash| 385mLJmin/415mLJmin/445mLJmin/475mLJmin/505mLJmin
I Front wash| 400mLJmin/440mLJmin/480mLJmin/520mLJmin/560mLJmin
Adjustable spray position| 5 Steps C Default 5rd)

Warm air

| Air drying| •
Adjustable air rate| 5 Steps C Default 5rd)
Adjustable dryer temperature| 5 Steps C Default 3rd)
Heated Seat| Heated Seat| •
Adjustable seat temperature| 5 Steps C Default 3rd)

Hygiene

| Descaling| •
Nozzle self cleaning| •
Nozzle manually cleaning| •
Remote Control| •
Night Light| •
Automatic Washing| •
Open Cover/Seat Automatically| •
Rimless Toilet| •
Installation of the toilet| Wall-hung
Water Supply Connector| G 3/8, G 1/2
Rated Voltage| AC220-240V , 50/60HZ
Power| 1170W
Standby power rate| 5.7W/h
Length Of Power Cord| 1.Bm
Water Supply Pressure| 0.07~0. 75MPa(0.7~ 7.5Bar)
Water Supply Temperature| 4~35°C
Ambient Temperature| 4~40°C
Protection Degree| IPX4

Wash device

| Flow rate| 350~650mUmin
Water temperature| 31~39°C
Wash cycle time| 3 Minutes
Heating model| Tank
Maximum heater power| 1200W
Safety device| Thermal Cutoff Fuses\Liquid Level Switch\Thermostat
Backflow prevention| Air Gap of AB type

Dry device

| Maximum speed of air| 4m/S
Maximum dryer power| 350W
Dry cycle time| 3 Minutes
Warm air temperature| OFF/35°C/39°C/43°C/47°C/50°C
Safety device| Thermal Cutoff Fuses\Thermostat

Heated seat

| Adjustable seat temperature| OFF/29°C-37°C
Maximum heater power| sow
Safety device| Temperature Sensor\Thermal Cutoff Fuses\Thermostat

Remote control

| Frequency range| 2400-2520 MHz
---|---|---
Maximum RF output power| 0dBm
Type of batteries| 3V CR2032
Number of batteries| Two pieces
Operating frequency range| 24.05-24.25 GHz
Maximum RF power| 14 dBm
Other safety device| Residual Current Devices
Net weight(ceramic pan+electric bidet)| Approx.33Kg
Overall dimension| Approx.580370360 mm

  • The manufacturer reserves the right to change above specifications at any time without notice and without incurring obligations.
  • Please follow the real if it is different from the nominal in shape, color and accessories.

Function Introduction

NOTICE:
The manual is suitalble for full function model. If the model you bought didn’t include some functions, please ignore corresponding operations.

Initialization

  • After the power supply is connected, please wait for about 2-3 minutes to initialize the bidet and don’t operate during this period.

Remote Control Pairing Setting
If installing several shower toilets in the same area, if you want each remote control to control the specified shower toilet, please set as following steps.

  1. ln the status of unseated, press and hold both “Stop” and “Water Temperature” on the remote control until all five LED lights are on, then release the pressing.
  2. Press “+”and”-” to choose different code for each shower toilet, and press “Stop/Dry” button on the bidet, then press “Stop” on the remote control. When long “beep” sound heard, the setting is finished.

Wash Operation

  • Be seated
  • Before the wash spray commences, a clean operation will take place and water will run from under the nozzle for a few seconds, then extends and spraying for the wash will commence.
  • Press the “Wash” button on the remote control then it starts to wash. It will automatically stop after 3 minutes or you can stop washing by pressing the “Stop” button.
  • OR You can operate by rotating the knob. Rotate the knob in the clockwise direction to activate “Front wash” and the anticlockwise direction for “Rear wash”.
    • Note: While Rear wash or Front wash, it will wash at the fixed position for about 10 seconds, and movable wash for about 18 seconds, then regain to the fixed position until to the end.

Massage Operation

  • In the process of Rear or Front washing. Press the “Massage” button on the remote control until you chose your desired spray mode.

Dry Operation

  • Be seated
    Press the “Dry” button on the remote control to start drying. It will automatically stop after 3 minutes or you can stop drying by pressing the “Stop” button.

  • OR Be seated

  • It is not in the process of Rear or Front washing. Press the knob then it start to dry. It will stop drying after 3 minutes or press it again to stop the function.

Stop Operation

  • In the process of Rear washing, Front washing or drying.
  • Press the “Stop” button on the remote control it will stop washing or drying.
  • OR
    Press the knob it will stop washing or drying.

Adjusting water flow

  • In the process of Rear or Front washing. Press the “Adjust flow” button on the remote control, then press the “Decrease” or “Increase” button to adjust the flow rate.
  • OR
    You can operate by rotating the knob. The flow rate will increase in the clockwise direction and decrease in the anticlockwise direction.

Adjusting airflow

  • In the process of drying. Press the “Adjust flow” button on the remote control, then press the “Decrease” or “Increase” button to adjust the air rate.
  • OR
    You can operate by rotating the knob. The flow rate will increase in the clockwise direction and decrease in the anticlockwise direction.

Adjusting the nozzle position

  • In the process of Rear or Front washing.
  • By default in the 5th position.
  • Press the “Adjust position” button on the remote control, then press the
  • “Decrease” or “Increase” button to adjust the nozzle position forward or backward.
  • OR
    Press and hold the knob and rotate it. The nozzle position will be forward in the clockwise direction and backwards in the anticlockwise direction.

Adjusting water temperature

  • In the process of Rear or Front washing. Press the “Adjust temperature” button on the remote control, then press the “Decrease” or “Increase” button to adjust the water temperature.
  • OR
    Press the” “c” button on the side button. Room temperature C no light on) /low-temperature C blue) /medium temperature C purple) /high-temperature (red)

Adjusting seat temperature

  • Press the “Adjust temperature” button on the remote control, then press the “Decrease” or “Increase” button to adjust the seat temperature.

  • OR
    Press the” “button on the side button. Room temperature cio light on) /low- temperature C blue) /medium temperature C purple) /high-temperature C red) It will take about 3 minutes to reach the setting seat temperature.

  • Overheating prevention setting:
    When the user sits down for more than 10 minutes, to prevent overheating from the seat, the seat temperature will be kept at the lowest level.

Adjusting air temperature

  • In the process of drying. Press the “Adjust temperature” button on the remote control, then press the “Decrease” or “Increase” button to adjust the air temperature.
  • OR
    Press the” ” button on the side button. Room temperature C no light on) /low- temperature C blue) /medium temperature C purple) /high-temperature (red)

Lid/Seat Open or Close

  • Press the “Lid open/close” button on the remote control to open or close the lid, and press the “Seat open/close” button to open or close the seat.
    • Notes: When seated. this function on the remote control will not respond. Auto lid opening/closing
  • Press and hold “Stop” and press “Lid open/close” on the remote control to adjust the different modes of the cover automatic open/close.
  • Far mode is set by default.
  • The status light on the remote control will indicate the current status:
  • One light indicates the automatic open/close for the seat is off, two lights indicate near mode and three lights indicate far mode.
  • Check no objects are located on top of the lid before the open/close function is used.
  • For the lid automatic open/close function, the lid will open automatically when the sensor detects a person moving within the sensor range; the lid will close automatically after about 60 seconds when the sensor does not detect a person moving within the sensor range.

NOTES:

  1. lf the user moves slowly, the mode of the automatic open/close for the lid should be set to the near mode. So that the product can more easily sense the user’s proximity. If there is still no response, please open or close the lid with the remote control or by hand.
  2. The function of auto lid opening/closing works only when “Setting of lid opening/closing” in the remote controller is “On”.
  3. When there is an object moving around the toilet (such as opening and closing doors or fluttering curtains), it may cause the lid to automatically open. (If it is often opened by mistake due to the bathroom environment, the automatic open/close mode can be turned off with a remote control).
  4. lt is forbidden to open or close the cover/seat forcibly. It is forbidden to open or close the cover and seat ring manually in reverse during the operation of the auto close/open function, otherwise, it will cause product failure.

Manual mode

  • Users can open or close the lid and seat directly by hand. When a user intends to open or close the lid and seat under normal conditions. the lid/seat will open or close automatically against the trend of motion. Users will not need to use force. Once stopped by any obstacle during motion, the lid or seat will stop moving automatically.
  • Notes: During automatic opening/closing of the lid and seat, do not use large force when opening/closing the lid or seat.

Light Setting

  • Smart mode for the night light by default.
  • Press and hold “Stop” and repeatedly press “Adjust Flow” on the remote control to change modes.
  • OR
    • Open the lid and seat, Do no sit, then rotate the knob in the anticlockwise direction. The night will change to the different modes just as “close”, “always on”, “smart”.
  • Situation:
    • If the current night light mode is always on.
    • Rotate the knob in the anticlockwise direction for the first time. You will hear a long BEEP and the night light mode is smart.
    • Rotate the knob in the anticlockwise direction for the second time. You will hear a long BEEP and the night light mode is close.
    • Rotate the knob in the anticlockwise direction for the third time. You will hear a short BEEP and the night light mode is always on.
    • Note: The “smart” mode refers that the night light will light up in a dark environment and light off in a bright environment,if the room is too bright the light will not come on.

Status Lamp Setting

  • Always on by default
  • Open the lid and be seated, without washing and drying, Press and hold the knob for 6S. The status lamp will be off. llt will light up again when pressing the knob for 6S.
  • NOTE: When the standby/night light function is turned on, the corresponding status light on the bidet will be on.

Power Standby Setting

  • In the state without seating
  • Press and hold the knob for more than 6 seconds, it will go into power standby mode. Press again the knob for more than 6 seconds to restart it.

Self-cleaning the tank

  • Not used for more than 72 hours, when the user operates the washing ,it will open the self-cleaning for about 3 minutes. All the buttons are invalid during the self-cleaning and it will return to normal after the self-cleaning.

User Setting

  1. Save the user setting After adjusting the settings of water flow rate, temperature and nozzle position, Press and hold the ” User 1″ or” User 2″ button on the remote control for more than 3 seconds to save the settings to “User 1″ or ” User 2 “.
  2. Retrieve the user settings Before washing or drying press the “User 1″ or” User 2″ button on the remote control, then operate washing or drying. The flow rate, water temperature.nozzle position, and air temperature will be the same as saved.

Sound Setting

  • The sound is on by default. There is a BEEP when the bidet has received commands or signals.
  • Press and hold “Stop” and repeatedly press “Adjust Position” on the remote control to change modes. ****
  • OR
    • Open the lid and seat. Keep pressing the knob then rotate it. The sound is on in the clockwise direction and off in the anticlockwise direction.

Power Saving Mode

The product includes an intelligent power-saving mode and timed power-saving mode.

  • Intelligent power saving mode: The product will detect the unused state, in this stage the seat temperature will maintain the lowest level.
  • Timed power saving mode: Set unused time range (6 or 9 hours), in which the seat will not be heated. The bidet will exit the mode automatically after 6 or 9 hours.
  • Intelligent+ Timed power saving mode: If the two modes are set at the same time, the smart power saving mode could work even not in the timed power saving period.

Press and hold “Seat Temperature” and repeatedly press “Increase” on the remote control to change modes.

Note: In power-saving mode, when detect a person in use, the seat will automatically heat to the set temperature.

Product Maintenance

Care and cleaning

  • General care and cleaning recommendations.
Maintaining interval Maintaining activity
Daily Remove water drops with a soft ,lint-free cloth to avoid limescale

stains.
Weekly| Clean all surfaces and corners .Clean the spray nozzle if required.See “Nozzle cleaning”.
Monthly| Clean the WC ceramic appliance with a low acidic cleaning agents.
Every half year| Replace the filter if required.
Every year| Descal the device. See “Descaling the device”.

Cleaning agents and tools.

  • Do not use the cleaning agents of strong acid and alkali.
  • To clean the E-bidet,do not use the hard brush,e.g.toilet brush nylon brush
  • To clean the WC ceramic appliance ,do not use the metal brush.
  • Forbidden: Damage to the device from aggressive descaling agents.

Nozzle cleaning

  • Automatic: The nozzle will be automatically cleaned before washing and after washing.
  • Manual: The operation of manual cleaning is as follows:

Open the lid and seat then rotate the knob in the clockwise direction. Or press and hold “Stop” and repeatedly press “Decrease” on the remote control. Then the nozzle will extend with cleaning water. It will return after 5 minutes or press the “stop” button.

Descaling the device

  • You will need to descale the device at least once a year, or more often depending on the number of shower cycles and the water quality.
  • During the descaling procedure, you can continue to use the toilet without the shower functions.
  • The descaling process will last for 30 minutes. During the process, the LED light will keep flashing blue and the bidet will make a sound. After descaling, the LED light will return to its original state.
  • Do not use desclaing agents which can foam.

NOTICE
Damage to human body and the device from aggressive descaling agents.

Drain the water tank
DANGER

  • The water and power must be cut before you disassemble the E-Bidet.
  • Do not invert or tilt it before you finish draining the water tank.
  • Once re-fitted ensure to turn on the water supply and allow the tank to fill before operating any washing functions.

Resetting the thermostat

  • If the appliance needs to be reset (see troubleshooting) press the side reset button.

Replacing the filter

  • The filter has a service life of approximately 6 months depending on the type of water used. The filter should be replaced when the wash flow pressure is low.

Replacing the batteries

  • The remote control requires two batteries C type 3V CR2032).
  • When the user lights flash continuously, please replace the batteries in time.

NOTICE

  1. Non-rechargeable batteries are not to be recharged.
  2. Rechargeable batteries are to be removed from the appliance before being charged.
  3. Different types of batteries or new and used batteries are not to be mixed.
  4. Batteries are to be inserted with the correct polarity.
  5. The exhausted batteries are to be removed from the appliance and safely disposed of
  6. If the appliance is to be stored unused for a long period, the batteries should be removed.
  7. The supply terminals are not to be short-circuited.

Troubleshooting

Problem Potential cause Suggested action

The Washing function not wokring

| 1.The power supply may not be opened.| Please tum on the power.
2.The water supply may not be opened.| Please open the inlet water valve, or check if there is a water outage.
3.The filter may be blocked.| Please replace a new filter. It has a service life of approx.6 months.
4.Maybe not in the seating state.| Please sit on the seat and adjust sitting position.
5.Maybe the lid is closed.| Please open the lid and sit on the seat.

6.Maybe it is not used for more than 72 hours.

| Not used for more than 72 hours, when the user operates the washing, it will open the self-cleaning for about 3 minutes. All the buttons are invalid during the

self-cleaning and it will return to normal after the self-cleaning.

The nozzle goes back suddenly

| 1.The washing cycle is 3 minutes. The nozzle will stop spraying after 3 minutes, and then go back.|

This is normal,Re-press the “Wash” button if further washing is required.

2.There may be some problems of water supply.| Please check if there is a water outage.
3.Maybe User not properly seated.| Please adjust your sitting position.
4.Maybe the lid is closed.| Do not put down the lid when it is washing.

Low water flow rate

|

1.Water setting on low flow.

| Please increase the flow rate as per “adjusting water flow rate” of operating instructions.(See page 21)
2.The water supply pressure may be too low.| Check and ensure the water supply pressure is :!e0.07(dynamic pressure)Mpa.
3.The filter may be blocked.| Please replace a new filter.(See page 34)
4.The nozzle may be blocked.| Please replace a new nozzle.(See page 31)

Low water temperature

| 1.The water temperature may be set at low grades.| Please set the water temperature at high as per “adjusting temperature” of operating instructions.(See oaae 22)

2.Maybe the temperature of water supply is too low.

| Please set the water temperature at high grade as per “adjusting temperature”, or decrease the flow rate as per “”adjusting water flow rate” of operating instructions.(See page 21 and 22)
3.Thermostat needs to be reset.| Reset thermostat.
The nozzle comes out slowly| When start washing function,the nozzle will be self-cleaning before coming out.| This is normal

The water flows out but the nozzle do not come out

| 1.When start washing function, the nozzle will be

self-<:leaning before coming out. When the washing is over, also have this feature.

|

This is normal

2.Maybe it is not used for more than 72 hours.

| This is normal. Not used for more than 72 hours ,when the user operates the washing, it will open the self-cleaning for about 3 minutes.

The dryer can not work

| 1.Power supply may not be on.| Please tum on the power.
2.Maybe not in the seating state.| Please sit on the seat and adjust sitting position.
3.Maybe the lid is closed.| Please open the lid and sit on the seat.

4.Maybe it is not used for more than 72 hours.

| Not used for more than 72 hours, when the user operates the washing, it will open the self-cleaning for about 3 minutes. All the buttons are invalid during the self-cleaning and it will return to normal after the self- cleaning.

Low air temperature

|

1.The air temperature may be set at low grades.

| Please set the air temperature at high as per “adjusting temperature” of operating instructions.(See page 23)
2.The air heater is faulty.| Please contact local distributor.

Night light is always off

|

1.Maybe in the bright environment.

| When the night light is set at smart mode,the night light will not work when in the bright environment.

2.The night light function may be closed.

| Please open the night light function and adjust the night light mode as per “Light Setting” of operating instructions.(See page 26)

Night light is always on

|

1.Maybe in the dar1< environment.

| When the night light is set at smart mode, the night light will be always on when in the dar1< environment.
2.Something may be covered around the knob.| Remove obstructions.
3.The night light may be set at always on mode.| Please adjust the night light mode as per “Light Setting” of operating instructions.(See page 26)

The nozzle goes back automatically when manual cleaning

| 1.The nozzle goes back after washing 5 minutes.| This is normal.

2.Maybe press the “stop” button.

| The manual cleaning will be stopped if press the knob or press the “stop” button on the remote control.
3.Maybe the seated sensor detects that the seat is closing.| Please do not put down the seat during the manual cleaning.

The remote control is not functioning

| 1.Maybe there are not batteries in the remote control.| Please install the correct batteries in the remote control.(See page 35)

2.Maybe the battery power is too low.

| When the battery power is too low the LED of grade will flash. Please replace the battery.(See page 35)
3.Maybe the code of the bidet and remote control is not the

same.

| Please set the code of the remote control to the correct one.(See page 19)
There are BEEP sounds when the bidet is working| There is a short BEEP when you are sitting down, and a long BEEP when you leave. Also there is a short BEEP when the bidet has received commands.|

This is normal. You can tum off the sound. (See page 28)

The bidet can not work normally|

Maybe there is something abnormal

| Please shut off the power and tum on after 1 minute. If the bidet still cannot wor1<, please contact local distributor.

The light around the knob flash twice with constantly BEEP

|

The washer water temperature from the seat may be too high, due to a blockage in the water supply pipes or filter, reducing the water fill into the tank.

|

Please Turn off the power supply and water supply, check for blockages and then restart the product one minute later. If the product still does not work, stop using the product and contact a local distributor.

The light around the knob keep flashing|

There may be something wrong with the product

| Please check if the electric power and water supply are normal, cut off the power and restart the product. If the bidet still cannot work, please contact local distributor.

LED Fault Indication

Fault Indication Fault

LED: 1 flash

NO Beep

| 1. The heating element switch is faulty
LED: 2 flash Continuous Beep| 2. outlet water temperature above 45 ·c

Continuous Beeping until the temperature drops to 45·c

LED: 3 flash

Continuous Beep

| 3. Dryer temperature above 55·c

Continuous Beeping until the temperature drops to 45·c

LED: 4 flash Continuous Beep| 4. Seat temperature above 55·c

Continuous Beeping until the temperature drops to 45·c

LED: 5 flash

NO Beep

| 5. Level sensor failure or no water in the tank
LED: 6 flashes NO Beep| 6. Tank refill too slow
LED: 7 flash

NO Beep

| ?.Tank drain too slow
LED: 8 flashes NO Beep| a.Water outlet thermistor faulty
LED: 8 flash

NO Beep

| 9. Dryer thermistor faulty
LED: 8 flash

NO Beep

| 1a.Seat thermistor faulty
LED: 9 flashes NO Beep| 11. Communication faulty

Fault lighting on LED panel – Illuminated red and flashes approximately once per second Normal lighting on LED panel – Illuminated purple/ blue/ red flashes then remains on for 20 seconds and repeats

If you should encounter an issue with the operation/function of your product please contact BID Customer Service. To assist in the resolution, we will require your Serial number, a video of the issue, including operation of the remote or dial, position of the seat, video of the side control, and sound to indicate any beeps that occur, this will give a full picture of the operation to help determine the best resolution or guidance.

WEEE SUPPORT

  • Recycling facilities are now available for all customers at which you can deposit your old electrical products.
  • Customers will be able to take any old electrical equipment to participating sites run by their local councils.
  • Please remember that this equipment will be further handled during the recycling process, so please be considerate when depositing your equipment. Please contact the local council for details of your local household waste recycling centers.
  • At the time of printing the product contains no substances listed within Annex XIV of the Reach Regulations (EC) 1907/2006. In accordance with Article 59 of the same regulation the following substances are contained within the product at permitted levels: Lead and cadmium.
  • As a responsible manufacturer, the regulations are monitored to ensure continued compliance. Further information can be provided upon request.

BATTERY WARNING

KEEP OUT OF REACH OF CHILDREN
Swallowing can lead to chemical bums and perforation of soft tissue. and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.

  • If the battery compartment(if applicable)does not close securely, stop using the product and keep it away from children.
  • If you think batteries might have been swallowed. or placed inside any part of the body, seek immediate medical attention.

THERE MAY BE NO OBVIOUS SYMPTOMS OF BATTERY INGESTION

Unfortunately, it is not obvious when a button or coin battery is stuck in a child’s esophagus (food pipe). There are no specific symptoms associated with this. The child might:

  • cough. gag or drool a lot;
  • appear to have a stomach upset or a virus;
  • be sick;
  • point to their throat or stomach;
  • have pain in their abdomen, chest, or throat;
  • be tired or lethargic;
  • be quieter or more clingy than usual or otherwise” not themselves”;
  • lose their appetite or have a reduced appetite; and
  • not want to eat solid food/be unable to eat solid food.

These sorts of symptoms vary or fluctuate, with the pain increasing and the subsiding. A specific symptom to button and coin battery ingestion is vomiting fresh(bright red)blood.if the child does this seek immediate medical help. The lack of clear symptoms is why it is important to be vigilant with ”flat or spare button or coin batteries in the home and the products that contain them.

For more information

Thank you for choosing Better Bathrooms. Please read this manual before installing your product and keep it for future reference.

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