Royal Sovereign RBC-5000 High Speed Money Counter Owner’s Manual

Royal Sovereign RBC-5000 High-Speed Money Counter

Thank you for purchasing the Royal Sovereign High-Speed Bill Counter with Counterfeit Detection, RBC-5000. This manual will provide you with safety information, instructions for optimal use, and proper care and maintenance for your product. Please read this manual carefully before operating.

SAFETY INSTRUCTIONS

When using this machine follow these basic safety precautions to reduce risk of fire, electric shock, or injury.

WARNING

1. Only use the power cord that comes with the machine. Using a different power cord may result in electric shock, fire, or cause serious damage to the machine. Plug the power cord into a properly grounded wall outlet.
2. Do not use the machine if the power cord is damaged. This may result in electric shock, fire, or other hazards.
3. Do not place the machine in an area where it may be exposed to water or other liquids.
4. To reduce the risk of electrical shock, do not take apart the machine. When service or repair is needed bring to a qualified service repair technician.
5. When unplugging the power plug, grip the plug to pull it out. Pulling the cord may result in electric shock, fire, or damage to the machine.
6. Do not place objects on the power cord and do not bend it excessively. This may result in electric shock, fire, or other hazards.

CAUTION

1. Before dusting the machine with a brush, unplug the machine from the wall. Do not use liquid or aerosol cleaners on the machine.
2. Do not use the machine in areas with high temperatures or high humidity. This may result in the machine not working properly.
3. When not using the machine for long periods of time, unplug the power cord from the outlet.

BOX CONTENTS

• Bill Counter
• Power Cord

PRODUCT VIEW

QUICK START GUIDE

1. Plug the power cable into the back of the unit and into the wall power outlet.
2. On the back of the machine, flip the power switch to power on.
3. The machine will go through an automatic self-diagnostics test to ensure accurate bill counting. The counting wheels in the bill counter will spin several times to ensure it is ready for use. When the machine has completed its test run and “0” displays on the machine, it is now ready for counting.
4. Place your currency into the hopper to automatically begin counting.

CONTROL PANEL

• UV Counterfeit Detection
  Counterfeit bills often use white or bleached paper, which will glow under ultraviolet light. To use ultraviolet counterfeit detection, press the “CF” button and then the “UV” button (#8 on the numeric keypad). Press the “CF” button and then the “UV” button to disengage the UV function.

• Magnetic Counterfeit Detection
  If the magnetic detector does not find the presence of magnetic components that are standard in authentic bills, the machine will stop counting to allow the removal of the counterfeit bill. To use magnetic counterfeit detection, press the “CF” button and then the “MG” button (#9 on the numeric keypad). Press the “CF” button and then the “MG” button to disengage the MG function.

• Infrared Counterfeit Detection
  Most bills often have infrared markings. Infrared light is used to validate these markings. To use infrared counterfeit detection press the “CF button” and then the “IR” button (#7 on the numeric keypad). Press the “CF” button and then the “IR” button to disengage the IR function.

• Dimensional Detection
  The dimension detector measures the width of the center of each bill by using infrared light. If the detector finds an odd-sized bill, the machine will stop counting to allow the removal of the bill and display the error code on the preset display. To use dimensional counterfeit detection, press the “DD” button. To adjust the DD level press the “DD” button for 3 seconds, and the display will show the current size (dd- -5). Press the numeric key 1 to 9 to adjust the level, 1 for lowest, 9 for highest. After choosing the level number press the “RESTART” button to confirm. To disengage this function press the “DD” button again.

PRODUCT OPERATION

1. Attach the power cable to the back of the machine, plug it into a three-prong outlet, and turn the power switch on.

   • The unit will conduct an automatic self-diagnostic test to ensure accurate counts.
   • After five seconds, the screen will display a “0” on the left and on the right of the display with the word “AUTO” above the zeros.
   • If there is a problem, the preset display will show an error code. (See ERROR CODE DISPLAYS
   • LOCATED ON PAGE 10.)

2. Select bill counting settings: Before counting, select counting settings that are related to your counting needs:

   • ADD mode:
     To continuously add totals for a cumulative total when counting press the “CF” key on the control panel, then the “ADD” button on the keypad (#1 on the keypad). Press the “CF” key and then the “ADD” button to cancel the add mode.

   • BATCH mode:
     The machine is preset to common counting mode, which automatically counts all bills placed into the hopper. To count bills in predetermined batches, press the “BATCH” button. To clear the batch function and return to the original bill counting, press the “CLEAR” button.

   • Press once for a batch quantity of 10

   • Press twice for a batch quantity of 20

   • Press three times for a batch quantity of 25

   • Press four times for a batch quantity of 50

   • Press five times for a batch quantity of 100

   • CUSTOM BATCH MODE – Select the “BATCH” button, and use the numeric keypad to enter a batch number between 1 and 999

   • Bill Counting Speed:
     Press the “SPEED” button on the control panel and continue to press the key until you come to the speed setting you wish to use (800, 1,200, 1,600, 1,900).

   • Counterfeit Detection Methods
     Ultraviolet and Magnetic Counterfeit Detection Methods are automatically on when the unit is powered up. To manually turn off any or all methods see (CONTROL PANEL – LOCATED ON PAGE 5.)

   • AUTO or MANUAL Start
     The machine is preset to automatically start counting bills once placed into the hopper. To change to the manual start mode, press the “CF” button and then the “AUTO” button (#2 on the numeric keypad). MNL will appear on the display. Insert the bills into the hopper, and press the “RESTART” button. Press the “CF” button and then the “AUTO” button (#2 on the numeric keypad) to return to Auto mode.

   • Bill Counting Mode
     The bill counting mode is preset on type 2. To adjust the counting mode, press “SET” twice. The preset display window will display “F”. Use the keypad to select a type 1-3.

   • Type 1 will not count counterfeit or irregular bills and stop counting to allow the removal of bill(s) in question, and allow the re-insertion of all bills into the hopper to restart counting from zero.

   • Type 2 will stop counting when a counterfeit or irregular bill is detected and include these bills in the master count (shown on the count display).

   • Type 3 will count counterfeit or irregular bills and continue counting unless there is a jam error (either EA2, two or more bills counted as one, or EA3, part of one bill overlapping another bill), in which case the count may be inaccurate. In this case, the bill(s) in question are counted, and the machine will stop to allow the re-insertion of all bills into the hopper to restart counting from zero.

3. Place bills into the hopper to begin counting; press “RESTART” if in manual mode

MAINTENANCE OF THE MACHINE

• WARNING: Before doing any dusting, turn the power switch off and disconnect the power cord from the machine. It is very important to clean all the sensors in the machine with a soft brush to avoid any paper particles or dust from sticking to the light transmitter or the light-receiver sensors. It is important to clean the inside of the machine occasionally. Unplug the machine and lift the top cover to gain access to the interior.
• If necessary, the glass surfaces of the detectors may also be wiped with a soft cloth damped with alcohol.
• To get the best results out of your bill counter, Royal Sovereign recommends using Royal Sovereign Cleaning Cards (RBC-CLN) to remove dirt, dust, oils, and other contaminates from bill counters. With the machine on, simply run the cleaning card through the machine like a bill. This cleaning card will run through and clean the sensors of dirt and other contaminants. Cleaning cards are recommended to be used after every 100 cycles.
• CAUTION: DO NOT CHANGE THE POSITION OF THE DETECTORS AND/OR OPTICAL SENSORS

SPECIFICATIONS

TROUBLESHOOTING

Note: when counting and detecting is not accurate, please check the machine as follows:

is too

| To loosen the tension, please turn the bill thickness adjuster (located on the top of the machine) one notch to the right (+). Repeat bill counting and adjust if the problem continues.
 | tight|
Machine runs| Hopper| To loosen the tension, please turn the bill thickness adjuster (located on the
slow| Tension

is too

| top of the machine) one notch to the right (+). Repeat bill counting and adjust if the problem continues.
 | tight|
Bills eject from the| Hopper| To tighten the tension, please turn the bill thickness adjuster (located on
machine| Tension

is too

| the top of the machine) one notch to the left (-). Repeat bill counting and adjust if the problem continues.
 | loose|
Display shows| Hopper| To tighten the tension, please turn the bill thickness adjuster (located on
miscount| Tension

is too

| the top of the machine) one notch to the left (-). Repeat bill counting and adjust if the problem continues.
 | loose|

ERROR CODE DISPLAY AND SOLUTIONS

The display may show some error code in counting, which means there are some problems with the machine. Refer to the chart below to solve the error.

Most of the errors listed above may be caused by dust or dirt on the inside of the machine. Keeping the machine clean is highly recommended (Please refer to MAINTENANCE OF THE MACHINE – LOCATED ON PAGE 8).

WARRANTY

ONE-YEAR LIMITED WARRANTY

• Royal Sovereign International, Inc. warranties this product to be free from defects in material and workmanship for a period of one (1) year. This warranty is extended to the original purchaser only.
• This warranty only covers products that are properly installed, properly maintained, and properly operated in accordance with the instructions provided. This limited warranty does not cover any failures or operating difficulties due to normal wear and tear, accident, abuse, misuse, alteration, misapplication, improper installation, or improper maintenance and service by you or any third party.
• Returned products will not be accepted without a Return Authorization number. To request a Return Authorization number, please visit us at www.royalsovereign.com. All transportation costs for the return of damaged products or parts will be the responsibility of the purchaser. Return the defective product, in its original packaging, to the address below.
• Royal Sovereign International, Inc. requires reasonable proof of your date of purchase from an authorized retailer or distributor. Therefore, you should keep your receipt, invoice, or canceled check from the original purchase. The limited warranty shall be limited to the repair or replacement of parts that prove defective under normal use and service within the warranty period.
• Royal Sovereign International, Inc. (and its affiliated companies) SHALL HAVE NO LIABILITY WHATSOEVER TO PURCHASER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above exclusion and limitations may not apply to you.

ROYAL SOVEREIGN INTERNATIONAL, INC. 2 Volvo Dr., Rockleigh, NJ 07647 USA

• TEL: +1) 800-397-1025
• Email: info@royalsovereign.com

For Product Support and Warranty Questions, Please Go To www.royalsovereign.com/CustomerSupport

FREQUENTLY ASKED QUESTIONS

What is the Royal Sovereign RBC-5000 High-Speed Money Counter?

The Royal Sovereign RBC-5000 High-Speed Money Counter is a high-performance currency counting machine designed to quickly and accurately count large volumes of banknotes or currency. It is a valuable tool for businesses, financial institutions, and organizations that need efficient cash handling solutions.

How does the RBC-5000 Money Counter work?

The RBC-5000 Money Counter works by automatically feeding banknotes through the machine's counting mechanisms. Using advanced sensors and technology, it counts the banknotes and provides a total count of the processed currency. It can also detect counterfeit or suspicious notes, providing added security.

What types of currencies can the RBC-5000 Money Counter handle?

The Royal Sovereign RBC-5000 Money Counter is designed to handle a variety of currencies from different countries. It can count and verify banknotes of various denominations, making it suitable for businesses dealing with multiple currencies.

Does the money counter offer counterfeit detection features?

Yes, the RBC-5000 Money Counter is equipped with advanced counterfeit detection features. It uses multiple sensors and technologies, including UV (Ultraviolet) and MG (Magnetic) detection, to verify the authenticity of banknotes. It can detect counterfeit or suspicious notes and separate them from genuine currency.

Is the RBC-5000 Money Counter user-friendly?

Yes, the Royal Sovereign RBC-5000 Money Counter is designed to be user- friendly. It typically features an intuitive touchscreen interface and easy- to-understand controls, making it simple for users to operate the machine with minimal training.

What is the counting speed of the RBC-5000 Money Counter?

The counting speed of the RBC-5000 Money Counter is designed for high efficiency, capable of processing a large volume of banknotes per minute. The exact counting speed may vary based on factors such as the condition of the banknotes and the specific model of the machine.

Can the money counter handle mixed denominations?

Yes, the Royal Sovereign RBC-5000 Money Counter is equipped to handle mixed denominations of banknotes in a single batch. It can accurately count and verify banknotes of different values, providing added convenience for users dealing with various denominations.

Does the money counter have a reject pocket for counterfeit notes?

Yes, the RBC-5000 Money Counter typically features a reject pocket where counterfeit or suspicious banknotes are diverted. This ensures that counterfeit notes do not contaminate the genuine currency and can be removed for further inspection or reporting.

Is the RBC-5000 Money Counter compact and portable?

The Royal Sovereign RBC-5000 Money Counter, while designed for high-capacity counting, is relatively compact and portable compared to larger currency processing machines. It is suitable for businesses and organizations that need efficient and versatile currency handling solutions.

Is regular maintenance required for the RBC-5000 Money Counter?

Regular maintenance is advisable to ensure the optimal performance and longevity of the RBC-5000 Money Counter. This may include cleaning the sensors, maintaining the machine's cleanliness, and following the manufacturer's guidelines for upkeep. Regular maintenance helps maintain accurate counting and counterfeit detection capabilities.

What is the warranty period for the RBC-5000 Money Counter?

The warranty typically range from 1 year to 2 years.

Can the RBC-5000 Money Counter be connected to other devices or systems?

Some models of the RBC-5000 Money Counter may offer connectivity options, allowing users to connect the machine to external devices or systems, such as computers or printers. This can streamline the counting and reporting processes for businesses that require additional integration.

Is there a customer support service provided for the RBC-5000 Money Counter?

Reputable manufacturers and vendors of the Royal Sovereign RBC-5000 Money Counter often provide customer support services. Users can typically reach out to the manufacturer's customer support team for any issues or questions they may have regarding the operation or maintenance of the money counter.

Can the RBC-5000 Money Counter handle old, worn, or damaged banknotes?

The RBC-5000 Money Counter is designed to accurately count and verify the authenticity of banknotes, but the performance may vary depending on the condition of the banknotes. Old, worn, or heavily damaged notes may be more challenging to process accurately, and it's advisable to ensure that banknotes are in reasonably good condition for optimal counting results.

Is there a user manual provided with the RBC-5000 Money Counter?

Yes, the Royal Sovereign RBC-5000 Money Counter typically comes with a user manual or instruction booklet. The manual provides detailed information on how to set up the machine, operate it effectively, perform basic maintenance, and troubleshoot common issues. Users are encouraged to read the manual thoroughly to make the most out of their currency counting experience.

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