airespring 8×8 Barge Monitor Whisper User Guide
- June 3, 2024
- airespring
Table of Contents
airespring 8×8 Barge Monitor Whisper
Monitor
A third party (Supervisor) silently monitors a normal 2-party call originated on or answered by an 8×8 PBX User (Agent) on a conversation with an external party (Customer). No audible sound would alert the agent or the customer that the conversation is being monitored. The supervisor is muted. The privilege to monitor calls (with or without a warning tone) can be granted to the supervisor by the PBX administrator.
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Press 22 or BA before lifting the handset.
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Press Dial or Call.
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At the prompt, enter the extension # you want to monitor.
You may be prompted for a access code. -
Enter the access code to begin monitoring.
Important: Press *22 before lifting the handset.
Whisper
A supervisor silently monitoring a call between an agent and a customer can
privately speak to the agent, without the customer hearing the discussion.
When the whisper feature is activated, the supervisor can begin speaking to
the agent. This is one-directional audio from supervisor to agent. The
customer will not hear the whisper. Both supervisor and agent can hear the
customer
- To Whisper to the agent that you are already monitoring, dial 9 or W.
- To exit the whisper, mute the supervisors audio and revert to silent monitor mode, press 6 or M.
Barge
A supervisor who is silently monitoring a call decides to enter the conference
bridge, joining what then becomes a full 3 way conference call, where all 3
parties can hear each other. When the supervisor enters the call, a barge tone
is played to alert all 3 parties.
- To Barge into and join the call that you are already monitoring, dial5 or J.
- To exit the barge and revert to silent monitor mode, press 6 or M.
Barge Direct
A supervisor can also barge directly into a call without monitoring first.
This facilitates instant collaboration. Dial 23, then dial extension number.
You are now immediately in a three-way conference call with the active call.
You can also create a speed dial with 23ExtensionNumber
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