SVAGO SV210 Zero Gravity Recliner User Manual

SVAGO SV210 Zero Gravity Recliner User Manual

Thank you for purchasing this Svago ZG-Recliner.
To ensure that you don’t overlook any of your chair’s features, and that you use it safely, read this manual carefully. Then sit back, relax, and enjoy!

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical appliance, basic precautions should always be followed, including the following:

DANGER: To reduce the risk of electrical shock, always unplug your Svago recliner from the electrical outlet immediately after using and before cleaning.

WARNING: To reduce the risk of burns, fire, electric shock or injury to persons:

• Do not put hands or fingers near the footrest mechanism or the under side of the chair while this product is running. Touching the mechanism can result in injury.

• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.

• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.

• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from extended foot support (or other similar parts).

• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.

• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water.

• Do not carry this appliance by supply cord or use cord as a handle.

• Always keep the power cord away from heated surfaces.

• Never operate this product with the air openings blocked. Keep the air openings free of lint, hair, and the like.

• Never drop or insert any object into any opening.

• Do not use outdoors.

• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.

• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.

• Do not use this product if noise above normal sound is heard.

• Do not stand on or in appliance. Use only while seated.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

• Children should be supervised to ensure that they do not play with the appliance.
  Please consult your doctor if you have any doubts about using this chair or if you are pregnant, undergoing medical treatment, using a medical electronic device or are receiving oxygen.

• Comfortable clothing is recommended while using this product.

• If you feel any abnormal discomfort during the operation of this product, turn off the power immediately and do not use the product. Consult your physician.

• Do not pull on the AC cord.

• When using this product after it has been in storage, check to see that the product is operating properly prior to use.

• Always confirm that there are no obstacles behind the product and that there is sufficient space to recline.

• Do not attempt to repair this product yourself.

• This product is designed for personal in-home use. Commercial use will void warranty.

• To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

CHAIR COMPONENTS

Check the accessories first

CHAIR SPECIFICATIONS

Chair Reclined: 63″ x 29.1″ x 29.5″
Packing Carton: 42.9″ x 31.1″ x 26″
Weight| Net Weight| 86.5 lbs
Gross Weight| 101.6 lbs
Maximum Load Weight| 275 lbs
Required Recline Clearance| 18”
Usage Condition| Environmental temperature 10℃-40℃ Contrasting humidity level 30-85RH
Storage Condition| Storage temperature 20℃-55℃ Storage humidity level 30-85RH
Safety Feature| Equipped with overheating and power surge detectors

CHAIR DIMENSIONS

PLACING THE CHAIR

1. Lay a carpet, etc. at the set-up location. This will prevent damaging the floor, and muffles the noise during use.
2. Ensure there is sufficient space to allow the chair to recline. In order for the chair to not to touch the wall
   when reclined, allow a clearance of 46cm (18’’) in the front and back of the chair.
   

Notes

• Place the chair on a level surface.
• Keep the chair at least 1 meter (3ft) away from AV machines like a TV or radio.
• Do not keep the chair in a place where it will be exposed to direct sunshine for an extended period, or in a place near a heater where the temperature may reach high levels.

PREPARATIONS PRIOR TO USE

1. Check the power cord
   Check that there is neither breakage or damage to the power adaptor.
   Check that the cords are not caught or placed beneath the chair.

2. How to connect the power source

3. Connect the power adapt or to the chair.

4. Insert the power plug into an outlet.
   

OPERATION GUIDE

Dial

1. Backrest Recline/Raise
   Rotate the button until the backrest is at your desired angle. The angle of the seat
   will move automatically to match with the angle of the backrest.
   Movement will be stopped once you let go of the button.
   

2. Footrest Recline/Raise
   One press and release of the button will switch the dial to footrest only motion. Rotate the button until the footrest is at your desired angle. Movement will be stopped once you let go of the button.
   
   Note:

   • When you press and hold the button for more than 2 seconds, the chair will restore to the home position and all functions will be turned off. During this time, if you rotate the dial, the chair will pause its return to the home position, and you are able to adjust the chair position any way you like.
   • During backrest and footrest motion, the chair will not respond when you press the heating or vibration massage buttons.

3. Vibration Massage

   • Press this button to start the vibration massage mode; press again to stop.
   • The vibration massage will last for 15 minutes, unless you turn it off.
   • The vibration massage will pause during any reclining adjustments and resume automatically after adjustment.
     

4. Heating

   • Press this button and you will hear a beep sound, then the lumbar heat will turn on; press again to stop.
   • The heating massage will last for an hour, unless you turn it off.
   • The heating massage will pause during any reclining adjustments and resume automatically after adjustments.
     

MAINTENANCE PROCEDURE

WARNING
Be sure to disconnect the power plug from the outlet prior to maintenance.
NOTE
Do not attempt to use benzene, thinner alcohol, alkaline detergent, or bleaching agent for cleaning, as this may result in deformation, discoloration or cracking.
HEAD REST, BACK PAD, SEAT COVER, ARM REST, FOOT REST, PILLOW
Perform daily maintenance by wiping with a soft dry cloth. When parts are badly soiled, adopt the following maintenance procedure.

1. Soak a soft cloth in diluted neutral kitchen detergent and squeeze it well. Wipe the main unit with the damp cloth in a tapping motion.
2. Soak a cloth in clean water, and squeeze it well. Wipe off the remaining detergent with the damp cloth.
3. Wipe it with a dry cloth afterwards.

• Do not force-dry with a dryer.

• Do not force contact with vinyl products for an extended period. It may cause discoloration.
  NOTES

• Leather is a natural material, so imperfections in the grain, dye variations, and natural markings do not constitute a defect.

• Polyurethane foam padding tends to soften and light creases may form on the leather cover over a period of three months. These are natural occurrences and do not require any type of maintenance.

• A professional cleaner should be contacted for particular types of stains such as ink marks.

TROUBLESHOOTING

WARNING
If the trouble still persists after following the proper countermeasures, stop using the chair to avoid possible accidents. Disconnect the power plug from the outlet and consult the Svago service department. Do not attempt to repair the chair, instead contact a certified technician.

Type of Troubles

| Check Points| Countermeasures
---|---|---
Operation failure| Check that the power plug is securely plugged into the outlet.| Push the power plug into the outlet securely.
Check that the power adaptor is well connected to the chair.| Re-connect the DC terminals between the chairand power adaptor.
The chair stops in the middle of operation.| This phenomenon is caused by the timer, but not a problem.
Impossible to recline. Impossible to raise or lower the foot rest.| Check that there is no obstruction.| Remove the obstruction.

If you continue to have problems, please read the warranty card and contact the Svago service department.

WARRANTY INFORMATION

Svago products have the following warranty:

Svago SV-210 ZG Recliner has a one year warranty for in home labor and parts. Svago customer service will not issue Return Material Authorizations (RMAs) for products.
In case of missing parts or service issues, please contact the Svago service department.

SERVICE AND TECHNICAL SUPPORT

• Consumers may contact Svago’s Customer Service Department by calling us at 1-877-977-0656, between 9:00am and 5:30pm PST, Monday through Friday, emailing us at service@svago.com, or visiting our website at www.svago.com.
• Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Svago service department regarding a repair.
• A Svago customer service representative will attend to most consumer inquiries but in some cases a technical service specialist will be required to provide enhanced support.
• Non-warranty repair is provided on a ‘per incident’ basis. Svago customer service will verify that the unit has failed and provide instructions for repair. All applicable repairs, parts, shipping, handling, local tax and a ‘per incident’ fee will be charged for non-warranty repairs and support calls.
• Proof of purchase (original receipt) is required for all warranty repairs or servicing.

EXTENDED WARRANTIES

• Svago offers extended warranty programs to enhance ownership of Svago products.
  The extended warranty provides a three year limited repair or replacement warranty, with on-site service.

• Please visit www.svago.com for the latest terms and pricing for extended warranties.

PRODUCT REPAIRS

• Many Svago parts may be installed by the consumer in his/her own home with parts and instructions supplied by Svago, such as remote controller replacements that do not require a technician.
• Floor Models and Demonstration Units have a pro-rated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a ‘per incident’ charge.
• Warranty Coverage Period: warranty coverage starts at the time the consumer purchases their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on the seven day week.
• Field Service: The Svago Customer Service Department will diagnose and schedule an authorized service provider to repair the chair in the customer’s residence.
• Parts: all parts deemed necessary for repairs will be shipped to the customer at no charge by the Svago service department.

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS

• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to Svago products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by Svago’s authorized field service personnel. Field service is only available in the United States and major metropolitan areas in Canada.
• Softening of foam and filling composites in pillows, pads and memory foam occurs naturally and does not constitute a defect under this warranty.
• Fading, wear and piling of fabric occurs naturally and does not constitute a defect under this warranty.
• Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of the electrical/power supply, loss of power, a dropped product, a malfunction or damage of an operating part due to failure to implement the manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), and loss of use during the period the product is at a repair facility or is otherwise awaiting parts or repair.
• Damage due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstances shall Svago or its representatives be liable for indirect consequential or incidental damage (including damages for lost profits, business interruption bodily injury, medical problems).
• Warranties are non-transferable and shall be in lieu of any other warranty expressed or implied.
• Svago’s sole liability and the purchaser’s exclusive remedy shall be for repair, or at Svago’s option, for the replacement of the defective part. Notwithstanding the above, if replacement parts for defective materials are not available, Svago reserves the right to make substitutions in lieu of repair or replacement.
• All warranties begin on the date of purchase, no allowance or extension is offered for delivery and/or installation.
• Warranties do not apply to rental, business, commercial, institutional or other nonresidential users.

WARRANTY REGISTRATION FORM

Please mail to:
Cozzia USA LLC
861 S. Oak Park Road,
Covina, CA 91724
Tel: 1-877-977-0656
Fax: 1-800-521-4712
Or email to service@cozziausa.com

References

• Zero Gravity Chair - Redefining the Zero Gravity Recliner - Svago.com

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