PHILIPS HX9023-65 Sonicare C2 Optimal Plaque Control Toothbrush Heads User Guide
- June 1, 2024
- Philips
Table of Contents
User Guide
Troubleshooting & repair
My brush head falls off my Sonicare toothbrush
If your brush head falls off your toothbrush, the troubleshooting tips below
may help you find a solution.
We recommend you follow the steps in the order listed below. In between steps,
check to see if the issue is resolved before moving to the next.
If your brush head falls off your toothbrush handle, ensure that the brush
head is attached correctly.
- Hold the brush head with the bristles pointing in the same direction as the buttons on your toothbrush.
- Push the brush head firmly on the toothbrush until you feel a slight click.
A small gap between the brush head and the toothbrush handle is normal and
necessary. The brush head must be able to move to create the right amount of
vibrations. Ensure that the bottom of the brush head and the area around the
metal shaft are debrisfree. You can clean it with lukewarm water or a soft
cloth
We recommend using authentic Philips brush heads. Counterfeit brush heads
might not fit and fall off.