Panasonic TH-77MZ2000Z OLED Ultra HD TV Instruction Manual
- June 1, 2024
- Panasonic
Table of Contents
- Panasonic TH-77MZ2000Z OLED Ultra HD TV Instruction Manual
- Important Notice
- Safety Precautions
- Installing the wall-hanging bracket
- Connections
- Connections for 4K / HDR compatible equipment
- Other connections
- Connecting Bluetooth® devices
- Identifying Controls
- First time Auto Tuning
- FAQs
- Maintenance
- Specifications
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Panasonic TH-77MZ2000Z OLED Ultra HD TV Instruction Manual
Model No.
TH-77MZ2000Z
Thank you for purchasing this Panasonic product.
Please read these instructions carefully before operating this product and
retain them for future reference.
Please carefully read the “Safety Precautions” of this manual before use.
The images shown in this manual are for illustrative purposes only.
TQB4GA0286
- Refer to the separate sheet for information about how to install the TV.
- Illustrations shown may be different between models and countries.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Dolby, Dolby Vision, Dolby Vision IQ, Dolby Atmos,
Dolby Audio, and the double-D symbol are trademarks of
Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories.
Confidential unpublished works. Copyright © 1992-2022
Dolby Laboratories. All rights reserved.
WPA3™, WPA2™, WPA™ are trademarks of Wi-Fi Alliance®.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Panasonic Holdings Corporation is under license.
x.v.Colour™ is a trademark.
DiSEqC™ is a trademark of EUTELSAT.
DVB and the DVB logos are trademarks of the DVB Project.
YouTube and the YouTube logo are trademarks of Google LLC.
Amazon, Prime Video, Alexa and all related logos are trademarks of Amazon.com,
Inc. or its affiliates.
© Disney
This product complies with the UHD Alliance Technical Specification: UHDA Specified Reference Mode, Version 1.0. FILMMAKER MODE™ logo is a trademark of the UHD Alliance, Inc. in the United States and other countries.
© 2022 Advanced Micro Devices, Inc. All rights reserved.
AMD, the AMD Arrow logo, FreeSync and combinations thereof are trademarks of
Advanced Micro Devices, Inc.
© 2022 NVIDIA Corporation. All rights reserved. NVIDIA, the NVIDIA logo, and G-SYNC are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.
Important Notice
Installing environment
This TV has “Space Tune” function which can adjust the sound quality
automatically according to TV and viewer’s position. Using the line array
speaker settings, it is also possible to adjust the position that the sound
reaches to match the viewing position and circumstances. You can enjoy a
three-dimensional acoustic space by using the upward-firing speakers, which
reflect sound from the ceiling, the line array speakers, and the left and
right speakers. The adjustment of the “Space Tune” function automatically
starts when the TV is turned on for the first time after installing this TV
and connecting with the external equipment. Follow the on-screen instructions
for setting. (p. 12)
“Space Tune” can be adjusted with [Space Tune Auto] which adjusts automatically by using the voice control microphone on the remote control to measure and analyse a test tone played back, or with [Preset Adjustment] where you enter the TV’s installation environment and the sound quality is adjusted accordingly.
- A loud sound (test tone) is output while setting with [Space Tune Auto].
- This function is effective only for the sound from TV speakers.
- The effect varies depending on the installing environment.
< Example>
Do not display any still part of the image for a long period
In such cases the still part of the image remains dimly on the screen (“image
retention”). This is not considered a malfunction and is not covered by the
warranty.
-
Typical still image parts:
• Still images shown continuously on the same area (ex. channel number, channel logo, other logos or title image, etc.)
• Still or moving pictures viewed in 4:3 or 16:9 aspect ratio, etc.
• Video games -
To avoid image retention, the screen saver may be activated (OLED logo moves) or the on-screen message may move after a few minutes if no signals are sent or no operations are performed.
-
Set [Logo Luminance Control] to [Max] to avoid image retention.
[eHELP] (Search by Purpose > Watching > For best picture > Screen Settings) -
To avoid image retention, the screen may become dim when the motionless image is displayed. This is not a malfunction. The brightness of the screen returns to the previous level when the active image is displayed.
-
Be sure to turn the TV off with the remote control or Power On / Off switch to perform the panel maintenance. During the panel maintenance, LED turns to orange. (p. 12) The maintenance works as necessary.
-
Set aspect ratio to [4:3 Full] for 4:3 image. For details, refer to [eHELP] (Search by Purpose > Watching > For best picture > Aspect).
-
For more information
“Panel maintenance” (p. 12)
Internet apps, voice control function are provided by their respective service
providers, and may be changed, interrupted, or discontinued at any time.
Panasonic assumes no responsibility and makes no warranty for the availability
or the continuity of the services.
Panasonic does not guarantee operation and performance of peripheral devices made by other manufacturers; and we disclaim any liability or damage arising from operation and/or performance from usage of such other maker’s peripheral devices.
Damages
- Excepting cases where responsibility is recognised by local regulations, Panasonic accepts no responsibility for malfunctions caused by misuse or use of the product, and other problems or damages caused by use of this product.
- Panasonic accepts no responsibility for the loss, etc., of data caused by disasters.
- External devices separately prepared by the customer are not covered by the warranty. Care for the data stored in such devices is the responsibility of the customer. Panasonic accepts no responsibility for abuse of this data.
Handling of customer information
Certain customer information such as IP address of your device (this TV)’s
network interface will be collected as soon as you connect your Panasonic-
branded smart television (this TV) or other devices to the internet (excerpted
from our privacy policy). We do this to protect our customers and the
integrity of our Service as well as to protect the rights or property of
Panasonic.
When using Internet connecting function of this TV, after agreeing (in the jurisdictions where customer’s consent is required to collect personal information under applicable privacy laws) to or reviewing Panasonic’s terms of service / privacy policy (hereinafter referred to as terms and conditions etc.), customer information on the use of this unit may be collected and used according to terms and conditions etc.
For details of terms of service / privacy policy, refer to [eHELP] (Search by Purpose > Network > Network settings > Terms of Service and Settings).
Customer’s personal information may be recorded on this TV by broadcasting organization or application provider. Before repairing, transferring or discarding this TV, erase all the information recorded on this TV according to the following procedure.
[Shipping Condition] in [System Menu] ([Setup] menu) Customer information may be collected by provider via application provided by third parties on this TV or website. Please confirm the terms and conditions etc. of provider in advance.
- •Panasonic will not be held responsible for collecting or using customer information via application provided by third party on this TV or website.
- When entering your credit card number, name, etc., pay special attention to the trustworthiness of the provider.
- • Registered information may be registered in the server etc. of provider. Before repairing, transferring or discarding this TV, be sure to erase the information according to the terms and conditions etc. of provider.
The recording and playback of content on this or any other device may require permission from the owner of the copyright or other such rights in that content. Panasonic has no authority to and does not grant you that permission and explicitly disclaims any right, ability or intention to obtain such permission on your behalf. It is your responsibility to ensure that your use of this or any other device complies with applicable copyright legislation in your country. Please refer to that legislation for more information on the relevant laws and regulations involved or contact the owner of the rights in the content you wish to record or playback.
This product is licensed under the AVC patent portfolio license for the personal use of a consumer or other uses in which it does not receive remuneration to (i) encode video in compliance with the AVC Standard (“AVC Video”) and/or (ii) decode AVC Video that was encoded by a consumer engaged in a personal activity and/or was obtained from a video provider licensed to provide AVC Video. No license is granted or shall be implied for any other use.
Additional information may be obtained from MPEG LA, L.L.C.
Panasonic and its affiliates make no representations or warranties of any kind with respect to the USB devices and the performance of communication between the USB devices and the USB port of Panasonic products, and expressly disclaims any and all warranties, whether express or implied or otherwise, including without limitation any implied warranty of fitness for a particular purpose, any loss of data, and any implied warranties arising from course of dealing or course of performance of data communication between the USB devices and the USB port of Panasonic products.
Safety Precautions
To help avoid risk of electrical shock, fire, damage or injury, please follow the warnings and cautions below:
Mains plug and lead
< Warning>
If you detect anything unusual, immediately remove the mains plug.
-
Mains plug type may vary depending on the country.
-
This TV is designed to operate on AC 220-240 V, 50 / 60 Hz.
-
Insert the mains plug fully into the mains socket.
-
To turn Off the apparatus completely, you must pull the mains plug out of the mains socket. Consequently, the mains plug should be easily accessible at all times.
-
Disconnect the mains plug when cleaning the TV.
-
• Do not move the TV with the lead plugged into a mains socket.
• Do not twist the lead, bend it excessively or stretch it.
• Do not use a damaged mains plug or mains socket.
• Ensure the TV does not crush the mains lead. -
Do not use any mains lead other than that provided with this
- Take care
Warning Stability Hazard
A TV may fall, causing serious personal injury or death.
Many injuries, particularly to children, can be avoided by taking simple
precautions such as:
- ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the TV.
- ALWAYS use furniture that can safely support the TV.
- ALWAYS ensure the TV is not overhanging the edge of the supporting furniture.
- ALWAYS educate children about the dangers of climbing on furniture to reach the TV or its controls.
- ALWAYS route cords and cables connected to your TV so they cannot be tripped over, pulled or grabbed.
- NEVER place a TV in an unstable location.
- NEVER place the TV on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the TV to a suitable support.
- NEVER place the TV on cloth or other materials that may be located between the TV and supporting furniture.
- NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the TV or furniture on which the TV is placed.
If the existing TV is going to be retained and relocated, the same considerations as above should be applied.
Suffocation / Choking Hazard
< Warning>
- The packaging of this product may cause suffocation, and some of the parts are small and may present a choking hazard to young children. Keep these parts out of reach of young children.
Pedestal
- Do not disassemble or modify the pedestal.
- Do not use any pedestal other than the one provided with this TV.
- Do not use the pedestal if it becomes warped or physically damaged. If this occurs, contact your nearest Panasonic dealer immediately.
- During setup, make sure that all screws are securely tightened.
- Ensure that the TV does not suffer any impact during installation of the pedestal.
- Ensure that children do not climb onto the pedestal.
- Install or remove the TV from the pedestal with at least two people.
- Install or remove the TV according to the specified procedure.
- Insert the pedestal firmly, otherwise it may come off when setting up the TV.
Radio waves
- Do not use the TV and the remote control in any medical institutions or locations with medical equipment. Radio waves may interfere with the medical equipment and may cause accidents due to malfunction.
- Do not use the TV and the remote control near any automatic control equipment such as automatic doors or fire alarms. Radio waves may interfere with the automatic control equipment and may cause accidents due to malfunction.
- Keep at least 15 cm away from the TV and the remote control if you have a cardiac pacemaker. Radio waves may interfere with the operation of the pacemaker.
- Do not disassemble or alter the TV and the remote control in any way.
Built-in wireless LAN
- Do not use the built-in wireless LAN to connect to any wireless network (SSID*) for which you do not have usage rights. Such networks may be listed as a result of searches. However, using them may be regarded as illegal access.
- SSID is a name for identifying a particular wireless network for transmission.
- Do not subject the built-in wireless LAN to high temperatures, direct sunlight or moisture.
- Data transmitted and received over radio waves may be intercepted and monitored.
- The built-in wireless LAN uses 2.4 GHz and 5 GHz frequency bands. To avoid malfunctions or slow response caused by radio wave interference when using the built-in wireless LAN, keep the TV away from other devices that use 2.4 GHz and 5 GHz signals such as other wireless LAN devices, microwave ovens, and mobile phones.
- When problems occur due to static electricity, etc., the TV might stop operating to protect itself. In this case, turn off the TV by unplugging the mains plug, then turn on by inserting the mains plug into the mains socket.
Bluetooth® wireless technology
- The TV and the remote control use the 2.4 GHz radio frequency ISM band (Bluetooth®). To avoid malfunctions or slow response caused by radio wave interference, keep the TV and the remote control away from the devices such as other wireless LAN devices, other Bluetooth® devices, microwaves, mobile phones and the devices that use 2.4 GHz signal.
Ventilation
-
Ventilation should not be impeded by covering the ventilation openings with items such as newspapers, tablecloths and curtains.
-
Whether you are using a pedestal or not, always ensure the vents at the bottom of the TV are not blocked and there is sufficient space to enable adequate ventilation.
Moving the TV
-
At least two people are required to move the TV to prevent injury that may be caused by the tipping or falling of TV.
-
Do not hold the screen part as shown below when moving the TV. This may cause malfunction or damage.
-
Do not apply any strong force to the speaker parts on the front and sides of this TV.
-
Transport only in upright position. Transporting the TV with its display panel facing upwards or downwards may cause damage to the internal circuitry.
-
Do not place the TV temporarily on the floor or desk.
-
Make sure not to scratch or break the TV.
When not in use for a long time
- Remove the mains plug from the wall socket when the TV is not in use for a prolonged period of time.
Excessive volume
- Do not expose your ears to excessive volume from the headphones. Irreversible damage can be caused.
- If you hear a drumming noise in your ears, turn down the volume or temporarily stop using the headphones.
Battery for the Remote Control
- Keep the batteries out of reach of children to prevent swallowing.
Adverse physical effects can result if accidentally swallowed. If you suspect a child has swallowed one, seek medical attention immediately.
- Incorrect installation may cause battery leakage, corrosion and explosion.
- Replace only with the same or equivalent type.
- Do not mix old and new batteries.
- Do not mix different battery types (such as alkaline and manganese batteries).
- Do not use rechargeable batteries (Ni-Cd, etc.).
- Do not burn or break up batteries.
- Do not expose batteries to excessive heat such as sunshine, fire or the like.
- Make sure you dispose of batteries correctly.
- Remove the battery from the unit when not using for a prolonged period of time to prevent battery leakage, corrosion and explosion.
Installing the wall-hanging bracket
Please contact your local Panasonic dealer to purchase the recommended wall- hanging bracket.
< Warning>
- Using other wall-hanging brackets, or installing a wallhanging bracket by yourself have the risk of personal injury and product damage. In order to maintain the unit’s performance and safety, be absolutely sure to ask your dealer or a licensed contractor to secure the wall-hanging brackets. Any damage caused by installing without a qualified installer will void your warranty.
- Carefully read the instructions accompanying optional accessories, and be absolutely sure to take steps to prevent the TV from falling off.
- Handle the TV carefully during installation since subjecting it to impact or other forces may cause product damage.
- Take care when fixing wall brackets to the wall. Always ensure that there are no electrical cables or pipes in the wall before hanging bracket.
- To prevent fall and injury, remove the TV from its fixed wall position when it is no longer in use.
Connections
Refer to [eHELP] and the separate sheet for details about connections.
- Please ensure that the unit is disconnected from the mains socket before attaching or disconnecting any cables.
- Keep the TV away from electronic equipment (video equipment, etc.) or equipment with an infrared sensor, otherwise distortion of image / sound may occur or operation of other equipment may be affected.
- Please also read the manual of the equipment being connected.
Basic connections
AV devices
(DVD Recorder / Blu-ray Recorder, Set top box, etc.)
- For details, refer to [eHELP] (Search by Purpose > Watching > Basic > Basic connection).
Aerial
(For viewing digital / analogue broadcasts) TV
- RF cable
- Aerial
- Keep RF (aerial) cable away from the mains lead to avoid and minimise mains interference pickup.
- Do not place the RF cable under the TV.
- An aerial, correct cable (75 coaxial) and correct terminating plug are required to obtain optimum quality picture and sound.
- If a communal aerial system is used, you may require the correct connection cable and plug between the wall aerial socket and the TV.
- Your local Television Service Centre or dealer may be able to assist you in obtaining the correct aerial system for your particular area and the accessories required.
- Any matters regarding aerial installation, upgrading of existing systems or accessories required, and the costs incurred, are the responsibility of you, the customer.
Satellite dish
- To ensure your satellite dish is correctly installed, please consult your local dealer. Also consult the received satellite broadcasting companies for details.
- For details, refer to [eHELP] (Search by Purpose > Watching > Basic > Basic connection).
Network
A broadband network environment is required to be able to use internet
services.
- If you do not have any broadband network services, please consult your retailer for assistance.
- Prepare the internet environment for wired connection or wireless connection.
- Setup of the network connection will start when first using the TV. (p. 12)
- For details, refer to [eHELP] (Search by Purpose >
Network > Network connections).
Connections for 4K / HDR compatible equipment
- HDMI cable
- 4K / HDR compatible equipment
- Connect the 4K compatible equipment to HDMI terminal using a 4K compatible cable and you can watch content in 4K format.
- Set to [Mode1] when the image or sound in HDMI input is not played properly.
- Supporting HDR does not increase the peak brightness capabilities of the TV panel.
[HDMI Auto Setting] ([Setup] menu)
Reproduces the image more precisely with the expanded colour gamut and more
smoothly with the high frame rate when connecting the 4K compatible equipment.
Select the mode depending on the equipment.
[Mode1]:
For better compatibility. Set to [Mode1] when the image or sound in HDMI input
is not played properly. [Mode2]:
For the 4K compatible equipment that has the function to output the image
precisely with the expanded colour gamut. [Mode3]:
For the 4K compatible equipment that has the function to output the high frame
rate image.
(This mode is valid in HDMI 1 and 2)
To change the mode
1. Select the HDMI input mode connected to the equipment.
2. Display the menu bar and select [Main Menu], and then select [Setup].
3. Change the mode in [HDMI Auto Setting].
For information about the valid format, refer to [eHELP] (Search by Purpose > Watching > 4K resolution > HDMI Auto Setting).
Other connections
DVD Player / Camcorder / Game equipment
(VIDEO equipment)
-
AV adaptor (Shielded / not supplied)
-
Composite video cable (Shielded)
-
Use shielded composite cable.
Audio cable (Shielded) -
Use shielded audio cables.
DVD Player / Camcorder / Game equipment
Headphones / Subwoofer
-
To use headphones, set [Headphone Terminal
Output] in the Sound menu to [Headphone]. -
To use the subwoofer, set [Headphone Terminal
Output] in the Sound menu to [Sub Woofer].
USB HDD (for recording)
- Use USB 1 port for connecting the USB HDD.
- For details, refer to [eHELP] (Search by Purpose > Recording).
Connecting Bluetooth® devices
Registering Bluetooth® devices
This TV supports Bluetooth® communications. Bluetooth® devices that have been registered (paired) with this TV can connect to (communicate with) this TV.
- When registering (pairing) a Bluetooth® device with this TV, move the device within 50 cm of the TV.
- It is not possible to register (pair) Bluetooth® devices that are not compatible with this TV.
- If a Bluetooth® enabled device that you have registered (paired) with this TV is then registered and used on another device, it may then be made unavailable for use with this TV. Register the device on this TV again if this occurs.
- You can register Bluetooth® audio devices that support A2DP on this TV. Due to the characteristics of wireless technology, there will be some delay between the playback of video and audio.
- A maximum of 2 audio devices that support A2DP can be used simultaneously. To use 2 devices, set [Dual Audio] (Setup > Bluetooth Setup > Bluetooth Audio Settings) to [On], and then connect the second device.
- Depending on the audio devices that support A2DP you are connecting, you may be unable to individually control the volume when you have connected 2 devices.
- For details, refer to [eHELP] (Search by Purpose > Functions > Bluetooth devices).
Registering the remote control (supplied)
Either Bluetooth® wireless technology or the infrared communication function
can be used for the
transmissions between the TV and the remote control. Since voice controls (p.
11) use Bluetooth® wireless technology, the remote control needs to be
registered (paired) with the TV.
- When using the remote control for the first time after purchase, when you press any button while pointing the remote control at the remote control signal receiver with batteries inserted, the remote control is automatically registered (paired).
- When registering, face the remote control at the remote control signal receiver on the TV, within about 50 cm.
- Registration may not be completed correctly if the batteries in the remote control are running low.
If registration fails
If registration (pairing) is not completed properly, try registering again.
< Note>
- If the remote control is not registered (paired) with the TV, they communicate via infrared. Face the remote control at the TV’s remote control signal receiver for operation when infrared communication is used. Please note that voice controls will not be available.
- If the remote control is registered (paired) with the TV, they communicate via Bluetooth®. You will not need to face the remote control at the TV’s remote control signal receiver when Bluetooth® communication is used. Please note, however, that you will need to face the remote control at the remote control signal receiver for operation when turning on or off the TV.
Identifying Controls
Remote Control
- [ ]: Switches TV On or Off (Standby)
- Viewing mode
- Streaming Service
- MY APP (Assigns a favourite application.)
- Coloured buttons (red-green-yellow-blue)
- MENU
- HOME
- Information
- OK
- Option menu
- Channel list
- Voice control
- Sound Mute On / Off
- Volume Up / Down
- Numeric buttons
- AUDIO LINK
- Microphone
- Input mode selection
- Applications list
- TV Guide
- EXIT
- Cursor buttons
- BACK
- my Scenery
- Operations for contents, connected equipment, etc.
- Teletext
- Channel Up / Down
- Subtitles
- Audio Description
Voice controls
The TV recognizes speech when you talk into the voice control microphone, enabling you to perform operations such as changing TV channels, adjusting the volume, searching for programmes, and doing internet searches.
- If the remote control is not registered (paired) with the TV, register (pair) the remote control. (p. 10)
- Amazon Alexa functions may be currently under consideration for a future release in your region. They will be made available when they become ready for release.
- Amazon Alexa functions may not be available in certain countries or regions or for certain broadcasters.
- The TV needs to be connected to the internet in order to perform searches, etc. (p. 8)
- The effective range for voice controls depends on the viewing environment.
- Operation may not be correct depending on the type of voice the person has and the way they speak, as well as the surrounding environment and conditions.
- When other Bluetooth® devices are connected at the same time, voice controls may not work properly depending on the connected devices.
Selecting the voice service (when it is not selected)
Controlling with your voice
Indicator / Control panel
- When pressing 4, 5, 6 buttons, the control panel guide appears on the right side of the screen for 3 seconds to highlight which button has been pressed.
1. Power LED
2 Ambient sensor
- Senses ambient lighting conditions to adjust the picture when [Auto Brightness] and [Auto White Balance] (Picture > Ambient Sensor Settings) are set to [On].
3 Remote control signal receiver (for infrared communication)
- Do not place any objects between the TV remote control signal receiver and remote control.
4 Input mode selection
-
Press repeatedly until you reach the desired mode.
Menu -
Press and hold for about 3 seconds to display the menu bar.
OK (when in the menu system)
5 Channel Up / Down
- Cursor Up / Down (when in the menu system)
6 Volume Up / Down
- Cursor Left / Right (when in the menu system)
7 Power On / Off switch
- Switches TV On or Off (Standby)
- To turn Off the apparatus completely, you must pull the mains plug out of the mains socket.
- [ ]: Standby / On
8 Model name plate
Panel maintenance
Be sure to turn the TV off with the remote control or
Power On / Off switch to perform the panel maintenance.
The panel maintenance automatically starts, and it takes approx. 10 minutes.
During the panel maintenance, LED turns to orange. The maintenance works as
necessary.
- During panel maintenance, avoid touching and exerting any pressure on the screen. (e.g. wiping the screen, etc.)
First time Auto Tuning
When the TV is turned on for the first time, it will automatically search for available TV channels and give options to set up the TV.
- These steps are not necessary if the setup has been completed by your local dealer.
- Please complete connections (p. 8 – 9) and settings (if necessary) of the connected equipment before starting Auto Tuning. For information about the settings for the connected equipment, read the manual of the equipment.
1 Plug the TV into a live mains socket and turn the power on
Takes a few seconds to be displayed.
2 Select the following items
Set up each item by following the on-screen instructions.
Example:
Select the language
Select [Home] Select [Home] for use in a home viewing environment.
- [Shop] is for shop display.
- To change the viewing environment later on, the set will need to have all settings initialised by accessing [Shipping Condition].
Set up the network connection
Tick the TV signal mode to tune, and then select [Start Auto Tuning] Select
your region (Satellite)
Space Tune Adjustment
Auto Tuning is now complete and the TV is ready for viewing.
If tuning has failed check the Satellite cable, RF cable, and the network connection, and then follow the onscreen instructions.
< Note>
-
The TV goes into Standby mode when no signal is received and no operation is performed for 10 minutes if [No signal Power off] in the Timer menu is set to [On] (factory setting).
-
To retune all channels [Auto Tuning] in [Tuning Menu] ([Setup] menu)
-
If no satellite channel is found, set [LNB Band Frequency] to suit your environment.
[LNB Configuration] in [Satellite TV Tuning Menu] ([Setup] menu) -
To add the available TV signal mode later
[Add TV Signal] in [Tuning Menu] ([Setup] menu) -
To initialise all settings
[Shipping Condition] in [System Menu] ([Setup] menu)
FAQs
Before requesting service or assistance, please follow these simple guides to solve the problem.
- For details, refer to [eHELP] (Support > FAQs).
It takes several seconds to display the image after turning the TV on
- When turning the TV on, the panel adjustment is performed. It is not a malfunction.
The TV does not switch on
- Check the mains lead is plugged into the TV and the mains socket.
The TV goes into Standby mode
- Auto power standby function is activated.
The remote control does not work or is intermittent
- Are the batteries installed correctly?
- Has the TV been switched on?
- The batteries may be running low. Replace them with new ones.
- Point the remote control directly at the TV’s remote control signal receiver (within about 7 m and a 30 degree angle of the signal receiver).*
- Situate the TV away from sunshine or other sources of bright light so they do not shine on the TV’s remote control signal receiver.*
- If you are trying to use voice controls, is the remote control registered (paired) with the TV? (p. 10)
- If the solutions above do not fix the problem, deregister (unpair) the remote control, then register (pair) it again. “When the remote control does not respond” (p. 10)
When infrared communication is used
No image is displayed
- Check the TV is turned on.
- Check the mains lead is plugged into the TV and the mains socket.
- Check the correct input mode is selected.
- Is [Luminance Level], [Contrast], [Brightness] or [Colour] in the Picture menu set to the minimum?
- Check all required cables and connections are firmly in place.
- Press and hold the Power On / Off switch on the TV for 5 or more seconds and then release your finger to reboot the TV.
An unusual image is displayed
≥ This TV has a built-in Self Test. Makes a diagnosis of picture or sound
problems.
[TV Self Test] ([Help] menu)
-
Turn off the TV by unplugging the mains plug, then turn on by inserting the mains plug into the mains socket.
If it is not possible to unplug and plug in the mains plug, do one of the following to reboot the TV. • [Reboot] in [System Menu] ([Setup] menu)
• Press and hold the Power On / Off switch on the TV for 5 or more seconds and then release your finger. -
If the problem persists, initialise all settings. [Shipping Condition] in [System Menu] ([Setup] menu)
The image or sound from external equipment are unusual when the equipment is connected via HDMI
- Set [HDMI Auto Setting] ([Setup] menu) to [Mode1]. (p. 9)
No sound is produced from the connected HDMI equipment
- Set the audio output format of the connected HDMI equipment to PCM.
Voice control function does not work
- If the remote control is not registered (paired) with the TV, register (pair) the remote control. (p. 10)
- Check the network connections and settings.
Parts of the TV become hot
- Parts of the TV may become hot. These temperature rises do not pose any problems in terms of performance or quality.
When pushed with a finger, the display panel moves slightly and makes a noise
- There is a little gap around the panel to prevent damage to the panel. This is not a malfunction.
About the inquiry
≥ Please contact your local Panasonic dealer for
assistance.
If you make an inquiry from a place where this TV is
not present, we cannot answer about contents that
require visual confirmation for connection,
phenomenon, etc. of this TV itself.
LED turns to orange
-
Panel maintenance may be in progress.
LED turns to orange again in standby mode when the TV is turned on / off before the panel maintenance is completed. -
During panel maintenance, avoid touching and exerting any pressure on the screen. (e.g. wiping the screen, etc.)
-
For more information
“Panel maintenance” (p. 12)
Maintenance
First, remove the mains plug from the mains socket.
Regular care:
Gently wipe the surface of the display panel, cabinet, or pedestal by using a
soft cloth to remove dirt or fingerprints.
For stubborn dirt:
- First clean the dust from the surface.
- Dampen a soft cloth with clean water or diluted neutral detergent (1 part detergent to 100 parts water).
- Wring out the cloth firmly. (Please note, do not let liquid enter the TV inside as it may lead to product failure.)
- Carefully wipe moisten and wipe away the stubborn dirt.
- Finally, wipe away all the moisture.
< Caution>
-
Do not use a hard cloth or rub the surface too hard, otherwise this may cause scratches on the surface.
-
Take care not to subject the surfaces to insect repellent, solvent, thinner or other volatile substances.
This may degrade surface quality or cause peeling of the paint. -
The surface of the display panel is specially treated and may be easily damaged. Take care not to tap or scratch the surface with your fingernail or other hard objects.
-
Do not allow the cabinet and pedestal to make contact with a rubber or PVC substance for a long time. This may degrade surface quality.
Mains plug
Wipe the mains plug with a dry cloth at regular intervals.
Moisture and dust may cause fire or electrical shock.
Specifications
WARRANTY – New Zealand only
WE WARRANT that the Panasonic Television that you have purchased is free from
defects in material and workmanship under normal home use and service.
Accordingly, we undertake to repair, or at our option, replace without cost to
the owner, either for material or labour, any part which within 12 months from
the date of delivery is found to be defective, provided that the appliance has
been used for domestic purposes only and in accordance with the instructions
given in the Instruction Book and not been subjected to misuse, neglect or
installed, dismantled, repaired or serviced by any other than an authorised
Panasonic New Zealand Dealer or Panasonic New Zealand Authorised Service
Centre.
NOTE
Before reporting a fault, please ensure that you read the item
“Troubleshooting” in the information section of your Panasonic Instruction
Book.
It is important to retain your proof of purchase as this will be required by
the serviceman or retailer as proof of purchase date, should service be
required.
In the event of service being required, contact your Panasonic New Zealand
retailer or Panasonic New Zealand Authorised Service Centre.
IMPORTANT
Any request for warranty service must be through an Authorised Panasonic New
Zealand Service Centre who during the period of the warranty, undertakes to
make any necessary adjustment and fit any replacement part supplied by the
manufacturer, during normal working hours, or alternatively will arrange for
such service to be provided by some other Panasonic New Zealand Authorised
Service Centre.
NEW ZEALAND
Distributed in New Zealand by Panasonic New Zealand Limited
18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Private Bag 14911, Panmure,
Auckland
Tel. 09 272 0100
Customer Care Center
Email: Customerservice@nz.panasonic.com
www.panasonic.co.nz
Customer’s Record
The model number and serial number are located on the side of the unit or the
model name plate on the rear of the unit. You should note this serial number
in the space provided below and retain this book, plus your purchase receipt,
as a permanent record of your purchase to aid in identification in the event
of theft or loss, and for Warranty Service purposes.
Model Number:
Serial Number:
Panasonic Entertainment & Communication Co., Ltd.
Web Site: http://www.panasonic.com
Panasonic Entertainment & Communication Co., Ltd. 2023
Read More About This Manual & Download PDF:
References
- Amazon.com
- Panasonic North America | Create Today, Enrich Tomorrow
- Panasonic North America | Create Today, Enrich Tomorrow
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