maxeon SPR-MAXy-xxx PV Modules Solar Panel User Manual

maxeon SPR-MAXy-xxx PV Modules Solar Panel

USER MANUAL

Limited Warranty for PV Modules

1. Limited Product and Power Warranties

Effective Date: January 1, 2024.
PV Module(s). This Limited Warranty is effective for photovoltaic modules from Maxeon Solar Technologies, Ltd. (“Maxeon”) installed in New Zealand with the model numbers listed in the Warranty Table sold after the Effective Date (the “PV Modules”). The PV Module(s) exclude any power electronic, external connector, jumper, microinverter or other external device included or sold with the PV Modules.

Warranty Start Date. The Warranty Start Date is the earlier of: (i) the date of array interconnection, and (ii) 6 months following delivery of the PV Modules. If the delivery date cannot be verified, then the manufacturing date will be used in its place.

Product Warranty.

Subject at all times to the terms and conditions in this Limited Warranty, Maxeon warrants the PV Modules will be free from defects in materials and workmanship that materially impact the functioning of the PV Modules under normal application, installation, use and service conditions during the Product Warranty Term, as set forth in the Warranty Table.
Power Warranty. Subject at all times to the terms and conditions in this Limited Warranty, Maxeon warrants the PV Modules will have a Measured Peak Power1 of at least the Guaranteed Peak Power during the Power Warranty Term, as set forth in the Warranty Table.

Registration.

The 40-year and 30-year Warranty Terms for applicable PV Modules are subject to the terms of this Limited Warranty and conditional upon digital “Registration” of the PV Modules in accordance with https://sunpower.maxeon.com/au/solar-products/warranty, including acceptance of applicable Maxeon terms of use and privacy policies. If the PV Modules are not digitally registered within 6 months of the Warranty Start Date, then the Warranty Terms are each 25 years, as set forth in the Warranty Table.

Warranty Table.

PV Modules| Product Warranty Term| Power Warranty Term| Guaranteed Peak Power (a percentage of “Minimum Peak
Power,” which is the rated power shown on the label for the PV Module)
---|---|---|---
SPR-MAXy-xxx SPR-Xyy-xxx SPR-Eyy-xxx| 40 years from the Warranty Start Date (25
years if no Registration)| 40 years from the Warranty Start Date (25
years if no Registration)| 98%  of  the  Minimum  Peak  Power  for  the  1st year  of  the Power Warranty Term, reduced by 0.25% at the beginning of  each subsequent  year  of  the  Power  Warranty  Term,
down  to  88.25%  for  the  final,  40th  year,  and  92%  for  the final, 25th  year, if no Registration.
SPR-P6-xxx| 25 years from the Warranty Start Date| 25 years from the Warranty Start Date| 98%  of  the  Minimum  Peak  Power  for  the  1st   year  of  the Power Warranty Term, reduced by 0.45% at the beginning
of  each  subsequent  year  of  the  Power  Warranty  Term, down to 87.2% for the final, 25th  year
SPR-P7-xxx-BLK SPR-P7-xxx-COM-S| 30 years from the Warranty Start Date (25
years if no Registration)| 30 years from the Warranty Start Date (25
years if no Registration)| 99%  of  the  Minimum  Peak  Power  for  the  1st year  of  the Power Warranty Term, reduced by 0.4% at the beginning of  each subsequent  year  of  the  Power  Warranty  Term,
down to 87.4% for the final, 30th  year, and 89.4% for the final, 25th  year, if no Registration.
---|---|---|---

1 “Measured Peak Power” is a measurement of the watt peak of a PV Module at Standard Test Conditions (1000W/m2 irradiance, AM1.5, 25C. SOMS current, LACCS FF and Voltage from NREL calibration), as described in IEC61215, measured per IEC60904, and accounting for 3% measurement tolerance. Measured Peak Power measurements require a sweep rate of no less than
200ms to ensure an accurate power measurement. Maxeon can provide a detailed testing procedure or a list of recognized testing agencies upon request.

2. Customer Support, Claims Process and Coverage

Immediately contact Maxeon at customers@maxeon.com for claims covered by the Limited Warranty. Maxeon may require additional information to validate the claim, including: applicable warranty registration information; itemized proof of purchase, delivery or installation information; serial and model numbers; and evidence regarding the basis of claim. All Maxeon obligations hereunder are expressly contingent upon the timely and full provision of such additional information that is reasonably required to validate the claim. Claims subject to the exclusions set forth in Section 4 will be rejected. Returned PV Modules will not be accepted unless prior written authorization has been provided by Maxeon.

For a validated claim made during the applicable Warranty Term, Maxeon will either repair, replace, or refund the covered PV Modules. Subject to Applicable Law, Maxeon has sole discretion in determining repair, replacement, or refund for each claim. For repairs and replacements, Maxeon will pay reasonable, customary transportation costs for the return of covered PV Modules from, and the shipment of repaired or replacement PV Modules to, the place where the covered PV Modules were originally delivered by Maxeon. Replacement PV Modules may be refurbished or remanufactured PV Modules, will be electrically and mechanically compatible with the covered PV Modules, and will have a substantially equal or greater power rating.

Subject to Applicable Law, for PV Modules originally installed in New Zealand by Maxeon, any affiliate of Maxeon, or a Maxeon Authorised Partner, Maxeon will pay reasonable, necessary, and actual removal and reinstallation service costs of repaired or replaced PV Modules, up to AU$375 for up to 5 PV Modules and AU$75 per PV Module thereafter; provided, (a) Maxeon has sole, reasonable discretion to select the service provider performing such services, and (b) Maxeon will pay the service provider for such service costs.

If Maxeon issues a refund under a valid Product or Power Warranty claim, then Maxeon will refund the original purchase price for the first five years of the applicable Warranty Term, and then linearly depreciate the refund amount by 2.78% per year for 40-year Warranty Terms, 3.85% per year for 30-year Warranty Terms, 13.5% per year for 12-year Warranty Terms, and 4.75% per year for 25-year and other Warranty Terms (the “Claim Value”), provided that for a valid Power Warranty claim, Maxeon will refund the Claim Value multiplied by the percentage difference between the Guaranteed Peak Power percentage and the Measured Peak Power percentage (both as a percentage of the Minimum Peak Power). If the original purchase price cannot be substantiated, then Maxeon will use the current market value instead of the original purchase price to determine the Claim Value.

3. General Conditions for Warranty Claims

a) Any and all coverage, right, and performance under this Limited Warranty is expressly conditioned upon full payment (including full payment of any charges for interest or late payment) due to Maxeon.
b) Maxeon has no obligations under this Limited Warranty if there are outstanding charges or payments for PV Modules that are the subject of a warranty claim.
c) All warranty claims hereunder must be filed within the applicable Warranty Term. Any warranty claim filed outside the applicable Warranty Term, including any claim for a latent or undiscovered defect, is invalid and will be rejected by Maxeon.
d) The Product and Power Warranty Terms for any repaired or replaced PV Module shall not extend beyond the original terms.
e) When PV Modules are used on a mobile platform of any type, such as a vehicle (not including trackers), the Product and Power Warranty Terms shall each be limited to 12 years.
f) When PV Modules are used in a system over 500 kW or on a ground-mount application, such as a tracker or carport, the Product and Power Warranty Terms shall each be limited to 25 years unless written approval is provided by Maxeon and the PV Modules are digitally registered.
g) PV Modules used with floating mounting systems are excluded entirely from this Limited Warranty unless prior written approval is obtained from Maxeon, subject to any terms, conditions, and changes as may be set out in such written approval.
h) In cases of PV Module replacement, title to any replaced PV Module shall pass to Maxeon.
i) All warranty claims must be filed by or on behalf of the warranty holder. Maxeon may require documentation to confirm the identity of the warranty holder, authority of the claimant, and the sale, delivery, and original place of installation of the PV Modules. Maxeon may reject warranty claims with insufficient documentation in its sole, reasonable discretion.
j) This Limited Warranty is fully assignable by the warranty holder to a third party, provided: the warranty holder provides notice of assignment in accordance with https://sunpower.maxeon.com/au/solar-products/warranty  within 90 days of the assignment; the notice includes reasonable documentation evidencing such assignment; and the subsequent warranty holder completes digital registration of the PV Modules.

4. Exclusions

The Limited Warranty does not apply to any of the following exclusions, including any defect, failure, or power loss caused in whole or in part thereby. Maxeon will determine whether a claim is subject to an exclusion in its sole, reasonable discretion.

a) PV Modules subjected to: (i) misuse, abuse, neglect or accident; (ii) alteration or improper installation (improper installation includes, without limitation, installation that does not comply with all Maxeon installation instructions and operations and maintenance instructions of any type, as may be amended and updated from time to time at Maxeon’s sole discretion, and all national, state, and local laws, codes, ordinances, and regulations); (iii) repair or modification by someone other than an approved service technician of Maxeon; (iv) conditions exceeding the voltage, wind, snow load, and any other operational specifications; (v) power failure or surges; (vi) indirect or direct damage from lightning, flood, fire, hail or other acts of nature; (vii) damage from persons, biological activity, or industrial chemical exposure; or (viii) damage from impact or other events outside Maxeon’s control. Please read the safety and installation instructions.
Visit www.sunpower.maxeon.com/int/PVInstallGuideIEC.
Paper version can be requested through techsupport.australia@maxeon.com.
b) Cosmetic defects or effects stemming from normal wear and tear of PV Module materials and cosmetic variations that do not cause power output to fall below the Guaranteed Peak Power. Normal wear and tear of PV Module materials includes, but is not limited to, fading of frame color, weathering of glass coatings, and areas of discoloration around or over individual solar cells or any part of the PV Module.
c) PV Modules installed in locations, in Maxeon’s absolute judgment, that may be subject to direct contact with bodies of salt water.
d) PV Modules for which the labels containing product type or serial number have been altered, removed or made illegible.
e) PV Modules that have been moved from their original installation location without the express written approval of Maxeon.
f) PV Modules with MAX and -COM or -UPP in the product model number that have been installed on single-family homes or semi-detached homes, including but not limited to duplexes and town homes. For clarity, apartment and condominiums are not excluded from the Limited Warranty.

5. Limitation of Warranty Scope

SUBJECT TO THE LIMITATIONS UNDER APPLICABLE LAW, THE LIMITED WARRANTY SET FORTH HEREIN IS EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER EXPRESS OR IMPLIED WARRANTIES, GUARANTEES AND CONDITIONS. EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY OR REQUIRED BY APPLICABLE LAW, ALL WARRANTIES, GUARANTEES AND CONDITIONS OF ANY KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR PARTICULAR PURPOSE, USE, OR APPLICATION, COURSE OF DEALING, OR USAGE OF TRADE AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF MAXEON ARE EXPRESSLY EXCLUDED AND DISCLAIMED. NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, MAXEON SHALL HAVE NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR DAMAGE OR INJURY TO PERSONS OR PROPERTY OR FOR OTHER LOSS OR INJURY RESULTING FROM ANY CAUSE WHATSOEVER ARISING OUT OF OR RELATED TO THE PV MODULES, INCLUDING, WITHOUT LIMITATION, ANY DEFECTS IN THE PV MODULE, OR FROM USE OR INSTALLATION. UNDER NO CIRCUMSTANCES SHALL MAXEON BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. LOSS OF USE, LOSS OF PROFITS, LOSS OF PRODUCTION, LOSS OF REVENUES ARE SPECIFICALLY, BUT WITHOUT LIMITATION, EXCLUDED. MAXEON’S AGGREGATE LIABILITY, IF ANY, IN DAMAGES OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE PAID TO MAXEON BY THE CUSTOMER, FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH GAVE RISE TO THE WARRANTY CLAIM.

MAXEON SHALL NOT BE RESPONSIBLE OR LIABLE TO THE CUSTOMER OR ANY THIRD-PARTY ARISING OUT OF ANY NON-PERFORMANCE OR DELAY IN PERFORMANCE OF ANY TERMS AND CONDITIONS OF SALE, INCLUDING THIS LIMITED WARRANTY, DUE TO ACTS OF GOD, WAR, RIOTS, STRIKES, FIRE, FLOOD, EPIDEMICS OR PANDEMICS (INCLUDING WITHOUT LIMITATION COVID-19) OR ANY OTHER CAUSE OR CIRCUMSTANCE BEYOND THE REASONABLE CONTROL OF MAXEON.

TO THE EXTENT THAT YOU, THE CUSTOMER, HAVE ACQUIRED OUR GOODS AS A CONSUMER UNDER APPLICABLE LAW:

A) THE BENEFITS GIVEN TO YOU UNDER THE LIMITED WARRANTY ARE IN ADDITION TO CONSUMER GUARANTEES PROVIDED UNDER APPLICABLE LAW AND OTHER RIGHTS AND REMEDIES UNDER LAWS RELATING TO THE PRODUCTS.

B) OUR GOODS COME WITH GUARANTEES THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. YOU ARE ENTITLED TO REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.

C) SUBJECT TO SUBPARAGRAPH (D) BELOW, NOTHING CONTAINED IN THESE LIMITED WARRANTY TERMS EXCLUDES, RESTRICTS OR MODIFIES ANY CONDITION, WARRANTY, GUARANTEE OR OTHER OBLIGATION IN RELATION TO THE SUPPLY OF GOODS WHICH PURSUANT TO THE ACTS OR ANY OF THEM IS APPLICABLE OR IS CONFERRED ON YOU (THE “STATUTORY OBLIGATIONS”) WHERE TO DO SO IS UNLAWFUL.

D) TO THE FULL EXTENT PERMITTED BY LAW, THE SOLE LIABILITY OF MAXEON AND ITS RELATED BODIES CORPORATE FOR BREACH OF ANY SUCH STATUTORY OBLIGATIONS WILL BE LIMITED (EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH HEREIN) TO: (I) THE REPLACEMENT OF THE GOODS OR THE SUPPLY OF EQUIVALENT GOODS OR PAYMENT OF THE COST OF REPLACING THE GOODS OR ACQUIRING EQUIVALENT GOODS; OR (II) THE REPAIR OF THE GOODS OR THE PAYMENT OF THE COST OF HAVING THE GOODS REPAIRED, (IN EACH CASE AS MAXEON MAY SELECT).

THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO THE EXTENT PROHIBITED OR LIMITED BY APPLICABLE LAW. IF ANY PROVISION OF THESE LIMITED WARRANTY TERMS IS HELD UNENFORCEABLE OR ILLEGAL BY A COURT OR OTHER BODY OF COMPETENT JURISDICTION, SUCH PROVISION(S) SHALL BE MODIFIED (OR IF NECESSARY SEVERED) TO THE MINIMUM EXTENT REQUIRED SUCH THAT THE REST OF THESE LIMITED WARRANTY TERMS WILL CONTINUE IN FULL FORCE AND EFFECT.

6. Applicable Law

Applicable Law. This Limited Warranty is governed by and shall be construed in accordance with the laws of New Zealand. New Zealand courts have non-exclusive jurisdiction. Applicable Law includes the Consumer Guarantees Act 1993 (CGA).

7. Contact Details

All claims and inquiries under this Limited Warranty or consumer guarantees should be directed to customers@maxeon.com. Maxeon office locations are available at https://sunpower.maxeon.com/int/maxeon-locations-around-world.
Maxeon Solar Technologies, Ltd., 8 Marina Boulevard #05-02, Marina Bay Financial Centre, Singapore 018981 https://corp.maxeon.com/
SunPower Corporation Australia Pty. Ltd., Suite 207/28 Riddell Parade, Elsternwick, Victoria, Australia 3185
1 800 786 769
https://sunpower.maxeon.com/au/

Specifications

• Manufacturer: Maxeon Solar Technologies, Ltd.

• Model Numbers: SPR-MAXy-xxx, SPR-Xyy-xxx, SPR-Eyy-xxx, SPR-P6-xxx, SPR-P7-xxx-BLK, SPR-P7-xxx-COM-S

• Product Warranty Term: 40 years from the Warranty Start Date (25 years if no Registration)

• Power Warranty Term: 40 years from the Warranty Start Date (25 years if no Registration)

• Website: www.sunpower.maxeon.com

Frequently Asked Questions

Q: What is the Warranty Start Date based on?

A: The Warranty Start Date is based on the date of array interconnection or 6 months after delivery if the delivery date is unknown.

Q: Can I file a warranty claim after the applicable Warranty Term?

A: No, all warranty claims must be filed within the specified Warranty Term to be valid.

Q: What happens if there are outstanding charges for the PV Modules?

A: Maxeon has no obligations under the Limited Warranty if there are outstanding charges or payments for the PV Modules subject to a warranty claim.

References

• Legal | Maxeon Solar Technologies, Ltd.
• Global Solar Energy Company | Solar Panels | Maxeon US
• Home | Maxeon Solar Technologies, Ltd.
• Solar Energy Company | Solar Panels | SunPower Australia
• Maxeon Industry-leading 40-year Warranty | SunPower Australia

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