ALFATRON ALF-12X-SDIC Full HD PTZ Camera User Manual

ALFATRON ALF-12X-SDIC Full HD PTZ Camera

Specifications

• Model: ALF-12X-SDIC, ALF-20X-SDIC
• Resolution: Full HD
• PTZ Camera with Monocular AI Tracking
• Manufacturer: ALFATRON ELECTRONICS GmbH, Germany

Installation
Before installation, carefully read the manual to avoid damage to the product structure.

1. Do not rotate the camera head forcefully: This may cause mechanical failure.
2. Placement: Ensure the camera is on a stable horizontal surface to prevent inclined images.
3. Avoid obstacles: Check for obstacles within the rotation range of the holder.
4. Power On: Do not power on before completing the installation.

General Operation at Boot Up

1. Preset 0 Position: After self-checking, the camera will return to the preset 0 position if set.
2. IR Remote Control: Default address is 1#; restores to 1# if unit is reset to factory defaults.

Magnetic Interference
Electromagnetic fields at specific frequencies may affect the video image. Take necessary measures to avoid radio interference.

Frequently Asked Questions (FAQ):
Q: What should I do if the camera does not power on?
A: Ensure that the installation is completed correctly before attempting to power on the camera. Check the power supply and connections.

Attention

Improper operations may damage the product structure and result in mechanical failure. Please note the following tips:

• Do not move the camera by grabbing the head.
• Move the camera by holding the bottom with one or both hands.

Please do not rotate the lens and holder manually regardless if the camera is powered on or off; this may damage the camera structure and cause the camera self-check to fail and be unable to start the camera

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

WARNING: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Do not dispose of this product with the normal household waste at the end of its life cycle. Retum it to a collection point for the recycling of electrical and electronic devices. This is indicated by the symbol on the product, user manual or packaging The materials are reusable according to their markings. By reusing, recycling or other forms of utilization of old devices you make an important contribution to the protection of our environment. Please contact your local authorities for details about collection points.

This manual introduces functions, installations, and operations for this PTZ camera in detail. Please read this manual carefully before installation and use.

Cautions

1. Avoid damage to the product caused by heavy pressure, strong vibration, or immersion during transportation, storage, and installation.
2. Housing of this product is made of organic materials. Do not expose it to any liquid, gas, or solids that may corrode the shell.
3. Do not expose the product to liquid or moisture.
4. To prevent the risk of electric shock, do not open the housing. Installation and maintenance should only be carried out by qualified technicians.
5. Do not use the product beyond the specified temperature, humidity, or power supply specifications.
6. Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the image.
7. This product contains no parts which can be maintained by users themselves. Any damage caused by dismantling the product by the user without permission voids the warranty.

 Electrical Safety

Installation and use of this product must strictly comply with local electrical safety standards.
The power supply of the product is ±12V, the max electrical current is 2A.

Installation

1. Do not rotate the camera head forcefully, it may cause mechanical failure.
2. This product should be placed on a stable desktop or another horizontal surface. Do not install the product obliquely, otherwise, it may display an inclined image.
3.  Ensure there are no obstacles within the rotation range of the holder.
4. Do not power on before completing the installation.

Magnetic Interference

Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause radio interference in the household application. The appropriate measure is required.

Camera Installation

Camera Introduction

Figure 1.1 Interface of the SDIC models (All models)

1.  Camera Lens
2. Camera Base
3. Remote Control Receiving Indicator
4. Infrared Receiver
5. Tripod Screw Hole
6. Screw Hole for Tripod
7. HDMI Output
8. USB3.0 Output
9. SDI Output
10.  Audio Input Interface (Line-in)
11. Rotary DIP Switch
12. RS232 Control Interface (input)
13.  RS232 Control Interface (output)
14. RS422 Interface (Compatible with RS485)
15. Network Interface (LAN)
16. DC12V Input Power Supply Socket
17. Power Switch

General Operation at Boot up

1. After powering on and self-checking, the camera will automatically return to the preset 0 position if it’s pre-set.
2.  The default address for the IR remote control is 1#.
   If the unit is restored to factory defaults, the remote control default address will restore to 1#.

Mounting Brackets
Notes:
Ceiling or wall mounting brackets can only be mounted on template and concrete wall. For safety reasons, plasterboard is not recommended.

1.  Wall Mounting:
2. Ceiling Mounting

Product Overview

Accessory
Please check below standard and optional accessories when unpacking the box.

RS-232 Interface

1. RS-232 Interface Definition
   

2. RS232 Mini-DIN 8-pin: Port Definition

• RS232 (DB9) Port Definition

• VISCA networking as shown below:

Rotary DIP Switch

Note:

1. Please remember to reboot the camera to take effect when video format is switched.
2.  If switched to F, please power off and reboot for setting to take effect.

Main Features
This series camera has exceptional functionality, superior performance and rich video output interfaces. Featuring advanced ISP processing algorithms, offering vivid and high resolution video with a strong sense of depth and fantastic color rendition. It supports H.264/H.265 encoding which makes motion video more fluent and clear under low bandwidth conditions.

• Full HD Resolution: 1/2.8 inch high quality CMOS sensor. Resolution is up to 1920×1080 with frame rate up to 60 fps.

• Multiple Optical Zoom Lens: 12X/20X/30X optical zoom lens.

• Leading Auto Focus Technology: Fast, accurate and stable auto focusing technology.

• Low Noise and High SNR: Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D noise reduction technology further reduces the noise while ensuring high image clarity.

• Multiple video output interfaces: HDMI, SDI, USB3.0, LAN.
  Simultaneously output audio and video signal via HDMI, SDI, USB3.0 and LAN. LAN supports POE power supply, USB3.0 supports dual stream output, SDI output up to 100M with 1080P@60fps.

• Multiple Audio/Video Compression Standards: Supports H.264/H.265 video compression, up to 1920×1080 resolution at 60 fps; supports AAC, MP3 and G.711A audio compression, 8000,16000,32000,44100,48000 sampling frequency

• Built-in Gravity Sensor: Supports PTZ auto-flip function and easy installation.

• Multiple Network Protocol: Supports ONVIF, GB/T28181, RTSP, RTMP protocols; Supports RTMP push mode, which can easily be connected to streaming server (Wowza,FMS); Supports RTP multicast mode; Supports network full command VISCA control protocol.

• Control Interface: RS422 compatible with RS485, RS232-IN, RS2323-OUT, RS232 (cascade connection) .

• Multiple Control Protocol: Supports VISCA, PELCO-D, PELCO-P protocols, and automatic identification protocols.

• Quiet Pan / Tilt Movement: With a high accuracy step driving motor, camera can pan / tilt is extremely quiet and smooth.

• Auto sleep function: Auto sleep/wake up function with low power consumption, less than 400mw.

• Multiple presets: Up to 255 presets (10 presets via remote control).

• IR / Wireless Remote Control: Users can choose IR remote control or wireless remote control according to different conditions. 2.4G wireless remote control is not affected by the angle, distance or infrared interference. Far-end-control is also available.

• Multiple Applications: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine, Unified Communication, Emergency command and control systems, etc.

Technical Parameter

Model| 12X| 20X| | |
---|---|---|---|---|---
Camera Parameter
Optical Zoom| 12X

f＝3.9-46.8mm

| 20X

5.2-98mm

| | |
Sensor| 1/2.8 inch high quality HD CMOS sensor
Effective Pixels| 16: 9,| 2.07 megapixel| | |
Video Format| HDMI/SDI video format

1080P60/50/30/25, 1080I60/50, 720P60/50

| |
USB3.0 interface video format:| | |
Main Stream: YUY2/MJPEG/NV12/H.264/H.265:| |
1920×1080P30,1280×720P30,1024×576P30,960×540P30,800×448P30,720×480P30,640×360P3
0, 640×480P30,320×176P30| | |
Sub Stream: YUY2/NV12: 640×360P30,640×480P30,320×176P30|
MJPEG/H.264/H.265: 1920×1080P30,1280×720P30,| |
1024×576P30,960×540P30,800×448P30,720×480P30,640×360P30, 640×480P30,320×176P30
View Angle| 72.5°(W)| 56° (W)| | |
6.3°(T)| | 3.2°(T)
AV| F1.8 – F2.4| F1.5～ F3.0| | |
Digital Zoom| 10X
Minimum Illumination| 0.5Lux (F1.8, AGC ON)
---|---
DNR| 2D & 3D DNR
White Balance| Auto/Manual/One Push/Specify color temperature (range: 2400k- 7100k)
Focus/Aperture/ Electronic Shutter| Auto/Manual/One Push Focus
Iris| Auto/Manual
Shutter| Auto/Manual
BLC| ON/OFF
WDR| OFF/ Dynamic level adjustment
Video Adjustment| Brightness, Color, Saturation, Contrast, Sharpness, B/W mode, Gamma curve
SNR| >50dB
Input/output Interface

Video Interfaces

| ****

HDMI, SDI, LAN (POE), USB3.0 (type B compatible with USB2.0), RS232-IN,

RS232-OUT, RS422 (compatible with RS485), A-IN, Rotary DIP switch, DC 12V port, Power Switch

Video Output| HDMI, SDI, LAN, USB3.0
Video Stream| Dual stream output for primary and secondary streams
Video Compression Format| ****

LAN Interface: H.265, H.264, Dual stream output USB3.0 Interface: YUY2, MJPEG, H.264, NV12, H.265

Audio Input Interface| Stereo unbalanced 3.5mm input
Audio Output Interface| HDMI, SDI, LAN, USB3.0
Audio Compression Format| AAC/MP3/G.711A
Control Interface| RS232-IN, RS232-OUT, RS422 (compatible with RS485)
Control Protocol| VISCA/Pelco-D/Pelco-P, Baud Rate: 115200/38400/9600/4800/2400bps
Power Interface| HEC3800 outlet (DC12V)
Input Voltage| DC12V±10%
Input Electric Current| Maximum: 1A
Power Consumption| Maximum: 12W

Network Protocols

| RTSP, RTMP, ONVIF, GB/T28181;

Network VISCA control protocol; Support remote upgrade, reboot and reset

USB Communication| UVC (Video)，UAC (Audio)
PTZ Parameter
Pan/Tilt Rotation| ±170°, -30°～+90°
Pan Control Speed| 0.1 – 100°/sec
Tilt Control Speed| 0.1- 45°/sec
Preset Speed| Pan: 100°/sec, Tilt: 45°/sec
Preset Number| 255 presets (10 presets via remote control)
Other Parameter
Stored Temperature| -10℃~+70℃
Storage Humidity| 20%~95%
---|---
Working Temperature| -10℃~+50℃
Working Humidity| 20%~80%
Dimension| 181mmX115mmX149mm
Weight| 1.15KG
Accessory
Package| Power Supply, RS232 Control Cable, USB3.0 cable(U3 model), IR Remote Control, User

Manual

Optional Accessories| Ceiling / Wall Mount (Extra Cost)

 Remote Control

Match Code for Wireless Remote Control

One to One Code Matching:
Press the “set” and “*” keys together for 3 seconds then the LED indicator will start flashing. The camera receives the signal and powers on, LED indicator will go off if code matching is successfull. The camera can be controlled by this wireless remote control only after one to one code pairing. Otherwise, please clear the code matching of this remote control, or use other remote control to pair with the camera again. If one to one code matching fails, the red LED light will flash for 20 seconds and then switch off, camera will stop code matching and go into sleep mode; Press any key to wake up the camera and re-match the code.
Note: After code matching successfully, please select the camera address to control it.

Clear Code:
Press the “set” and “#” keys together for 3 seconds then the LED indicator will start flashing. Camera will power off and on, the LED indicator will go off if clearing the code was successful.

Sleep Mode and Wake Up:
Press any key to wake up the camera from sleep mode.

Keys Introduction for IR Remote Control

1.  In this manual, “press the key” means a click rather than a long-press, and a special note will be given if a long-press for more than one second is required.

2. When a key-combination is required, do it in sequence. For example,“ 【】+【#】+【F1】”means press“【】”first and then press“【#】” and lastly press“【F1】”.

3. Standby Key
   The camera enters standby mode if long press for 3 seconds on standby key;
   Long press for 3 seconds again on the standby key, the camera will self-check again and return to HOME position (If preset 0 position is set, the camera will return to preset 0 position).

4.  Camera Selection

5. Focus Control

6.  Zoom Control

7.  Set and Clear Presets Select the camera address to control.
   

  * Auto: Auto focus mode
  * Manual: Manual focus mode
  * Focus + (near): Press【FOCUS +】key (Valid only in manual focus mode)
  * Focus – (far): Press【FOCUS -】key (Valid only in manual focus mode)
  * Press and hold the keys, the focusing action will continue and stop as soon as the key is released.
  * ZOOM +: press【ZOOM +】key to zoom in
  * ZOOM – : press 【ZOOM -】key to zoom out
  * Press and hold the keys, the focusing action will continue and stop as soon as the key is released.
  * Set Preset: press【SET PRESET】button, and then press the number key 0-9 to set preset positions.
  * Note: 10 presets via remote control.
  * Call Preset: Press a number key 0-9 directly to call a preset position.
  * Clear Preset: press 【CLEAR PRESET】button, and then press the number key 0-9 to clear preset positions.
  * Note : press the【#】key three times successively to clear all presets
6. . Pan/Tilt Control  

Up: press
Down: press
Left: press
Right: press
Back to middle position:
press“【HOME】”
Back to middle position: press“【HOME】”
Press and hold the up/down/left/right key, the pan/tilt movements will keep running, from slow to fast, until it runs to the endpoint. The action will stop as soon as the key is released.

7. Menu Setting  

【MENU】: Open / close the OSD menu
【HOME】: Camera lens back to the middle position, Confirms menu selection, Enter next menu 【↑】【↓】：Choose item
【←】【→】：Modify values
【BLC ON/OFF】：Turn on or off the back light compensation

8.  Camera Remote Control Address Setting  

【】+【＃】+【F1】:Camera Address No.1
【】+【＃】+【F2】:Camera Address No. 2
【】+【＃】+【F3】:Camera Address No. 3
【】+【＃】+【F4】:Camera Address No. 4

9.  Key Combination
  1. 【#】+【#】+【#】: Clear all presets
  2. 【*】+【#】+【6】: Restore factory defaults
  3. 【*】+【#】+【3】: Menu set to Chinese
  4. 【*】+【#】+【4】: Menu set to English
  5. 【*】+【#】+【9】: Flip switch
  6. *】+【#】+ Auto: Enter aging mode
  7. 【#】+【*】+ Auto: Exit aging mode
  8. 【*】+【#】+ Manual: Restore the default user name,
  9. password, and IP address  

9. 【#】+【#】+【0】: Switch the video format to 1080P60

   10. 【) #】+【#】+【1】: Switch the video format to 1080P50
   11. 【 #】+【#】+【2】: Switch the video format to 1080I60
   12.  【#】+【#】+【3】:Switch the video format to 1080I50
   13.  【#】+【#】+【4】: Switch the video format to 720P60
   14.  【#】+【#】+【5】:Switch the video format to 720P50
   15. 【) # 】+【#】+【6】: Switch the video format to 1080P30
   16. ) #】+【#】+【7】: Switch the video format to 1080P25
   17. 【#】+【#】+【8】: Switch the video format to 720P30
   18. 【#】+【#】+【9】:Switch the video format to 720P25

Note: If the address of former remote control is not address 1 but either 2, 3, or 4, the corresponding camera address will restore to address 1 when all parameters are restored to factory default. User should change the remote control address to address 1.

Menu Introduction
Note: The modification is only valid when the menu is exited before saving and powering off.

1. Menu Control
   【MENU】: Enter / exit the OSD menu or return to the previous menu
   【HOME】: Enter next menu
   【↑】【↓】：Choose item
   【←】【→】：Modify values

2.  Menu Tree
   

Network Configuration

Network Connection

• Direct connection: Connect the camera and computer via a network cable.
• Internet connection mode: Connect the camera to the Internet via Router or Switcher. User can login to the device via the browser web page.
• Note: Please do not put the power cable and network cable in places where can be easily handled to prevent video signal transmission becoming unstable due to poor contact of cables.
• The computer must have the network segment that the camera IP address belongs to. The device will not be accessible without the segment. The camera default IP address is 192.168.5.163, segment 5 must be added in the computer. Visca Port: Set Visca port, the device will restart
• automatically after change (default 1259; 0-65535 optional).
• Firstly open the window of Local Area Connection Properties on computer, select the “Internet protocol version 4(TCP/IPv4)”. Double click or click the property “Internet” protocol version 4 (TCP/IPv4) to enter into the Internet Protocol Version 4(TCP/IPv4) Properties window; select
• “Advanced” to enter into the Advanced TCP/IP Setting and add IP and subnet mask. Click the “Confirm” to finish the adding of IP segment. User can add the corresponding network segment according to the revised IP address of the camera.
• Note: The IP address to be added cannot be same with that of other computers or devices. The existence of this IP address needs to be verified before adding.
• To verify whether the network segment has been successfully added, click the “Start” and select “Command Prompt” to enter CMD, then click CONFIRM and open DOS command window, ping 192.168.5.26 and press Enter key to display information as shown below:

After camera power on and self-check, follow the steps above to verify network connection. Open DOS command window, ping 192.168.5.163 and press Enter key.

Web Interface Login

1. Web Page Login
   Input the default IP address 192.168.5.163 in the browser and click the Enter button to enter into Web Client login page. User can login as administrator and normal user. If logging in as administrator (Default User name/Password: admin), users can preview, playback, and set configuration in the Web Client; If logging in as normal user (Default User name/Password: user1 or user

2. ‘Users’ can only preview, playback and logout, there is no option for configuration.
   Note: Web access supports most web browsers: IE, 360 browsers and etc.
   Chrome login is available after firmware update, but only supports basic configuration and preview video, no functions of recording videos, voice volume, video capture and playback.

3. Web Login Preview

When logged in to the camera’s web interface, the preview of the camera image is available to view in the preview tab of the interface. If no image is shown, a camera firmware update may be required to update the camera firmware to accommodate HTML5 support. Please follow steps to perform the firmware update, further instructions are available under the specific camera model firmware download page at www.alfatronelectronics.com

Streaming

1. Video Stream Capture
   Configurations -> Video Configure-> Video Encode
   

   • Configure the parameters according to the network environment.
   • Note: stream name live/av0 (live/ XXX)
   • For example:
   • The default IP address of the camera is 192.168.5.163. The way to obtain the RTSP video stream is as per below: rtsp://192.168.5.163:554/live/av0（av0 main stream） rtsp://192.168.5.163:554/live/av1（av1 sub stream）
   • The default IP address of the camera is 192.168.5.163. the way to obtain RTMP video stream is as per below: rtmp://192.168.5.163:1935/live/av0（av0 main stream） rtmp://192.168.5.163:1935/live/av1（av1 sub stream）

2. Push Video Stream
   Configurations -> Video Configure-> Stream Publish

Push RTMP stream to public network server, the stream camera must be on the public network, or else it will fail to connect to the server.

• Host address: server address, which can be either a domain name or an IP address Host port: server default port number
• Stream name: live/test (live/ XXX)
• Username and password: the username and password set by the server, or leave it empty
• Access url：rtmp://host domain name: host port/live/xxx Or (rtmp://host IP address: host port/live/xxx)

Software Upgrading

1. Login to the web page to manage camera settings. The default page is preview interface, where users can use PTZ control, record video, preset camera positions etc.

2. Configurations -> System Configure-> Update
   

3.  Click “browse” to select .mrg update file, then click on the upgrade button to finish software upgrading.

4. Camera will reboot after completion of firmware update. It prompts with “successful upgrade”. Log in to check the firmware version to make sure software upgrade successful.
   Then click “restore factory default”, reboot and restore parameters to factory default (default IP 192.168.5.163, user name: admin; password admin).

Monocular AI Tracking Function Web Page Configuration

1. After login, enter into the management interface and turn on Tracking below “Monocular Tracking”
2.  On the right top is PTZ control area, in which you can set the preset region of Regional Tracking. Interface is as below.
   

Regional Settings Steps (We take Region1 as an example):

1. On the PTZ Area, adjust image by clicking direction buttons to select one region.
2. After finishing region1 setting, click “Set” to complete the Region1 Tracking. Other region settings are same as region1 setting steps.
   You can set 4 different regions, and minimum 2 regions. And the Regional Tracking settings can only be configured through the webpage.
   Call out the regional tracking: Click “Run” of corresponding region on the “Regional settings” area.

Serial port communication and control

The camera could be controlled through RS232/RS485 interface; RS232C serial parameter are as follows: Baud rate: 2400/4800/9600/115200 bits / sec; Start bit: 1; data bits: 8; Stop bit: 1; Parity: None.

VISCA Protocol Return Command

Ack/Completion Message

| Command packet| Note
ACK| z0 41 FF| Returned when the command is accepted.
Completion| z0 51 FF| Returned when the command has been executed.

z = camera address    + 8

Error Messages

| Command packet| Note
Syntax Error| z0 60 02 FF| Returned when the command format is different or when a command with illegal command parameters is accepted
Command                Not Executable| z0 61 41 FF| Returned when a command cannot be executed due to current conditions. For example, when commands controlling the focus manually are received during auto focus.

VISCA Protocol Control Command

CAM_Zoom

| Stop| 8x 01 04 07 00 FF|
Tele(Standard)| 8x 01 04 07 02 FF
Wide(Standard)| 8x 01 04 07 03 FF
Tele(Variable)| 8x 01 04 07 2p FF| ****

p = 0(low) – F(high)

Wide(Variable)| 8x 01 04 07 3p FF
Direct| 8x 01 04 47 0p 0q 0r 0s FF| pqrs: Zoom Position

CAM _Focus

| Stop| 8x 01 04 08 00 FF|
Far(Standard)| 8x 01 04 08 02 FF
Near(Standard)| 8x 01 04 08 03 FF
Far(Variable)| 8x 01 04 08 2p FF| ****

p = 0(low) – F(high)

Near (Variable)| 8x 01 04 08 3p FF
Direct| 8x 01 04 48 0p 0q 0r 0s FF| pqrs: Focus Position
Auto Focus| 8x 01 04 38 02 FF|
Manual Focus| 8x 01 04 38 03 FF|

Position tuvw: Focus Position

CAM_AFSensitivity

| High| 8x 01 04 58 01 FF| ****

Focus sensitivity Setting

Normal| 8x 01 04 58 02 FF
Low| 8x 01 04 58 03 FF

CAM_AFZone

| Top| 8x 01 04 AA 00 FF| ****

Focus Region Setting

Center| 8x 01 04 AA 01 FF
Bottom| 8x 01 04 AA 02 FF
ALL| 8×1 01 04 AA 03 FF

CAM_WB

| One Push mode| 8x 01 04 35 03 FF|
One Push Trigger| 8x 01 04 10 05 FF| One Push WB Trigger(Enabled during One Push WB mode)
CAM_WB Mode| 8x 01 04 35 pq FF| pq = 00–33 WBMode

CAM_AWBSensitivity

| Low| 8x 01 04 A9 00 FF| ****

WB Sensitivity Setting

Normal| 8x 01 04 A9 01 FF
High| 8x 01 04 A9 02 FF

CAM _RGain

| Reset| 8x 01 04 03 00 FF| ****

Manual Control of R Gain

Up| 8x 01 04 03 02 FF
Down| 8x 01 04 03 03 FF
Direct| 8x 01 04 43 00 00 0p 0q FF| pq: R Gain

CAM_ Bgain

| Reset| 8x 01 04 04 00 FF| ****

Manual Control of B Gain

Up| 8x 01 04 04 02 FF
Down| 8x 01 04 04 03 FF
Direct| 8x 01 04 44 00 00 0p 0q FF| pq: B Gain

CAM_AE

| Full Auto| 8x 01 04 39 00 FF| Automatic Exposure mode
Manual| 8x 01 04 39 03 FF| Manual Control mode
Shutter priority| 8x 01 04 39 0A FF| Shutter Priority Automatic Exposure mode
Iris priority| 8x 01 04 39 0B FF| Iris Priority Automatic Exposure mode
Bright| 8x 01 04 39 0D FF| Bright mode

CAM_Shutter

| Reset| 8x 01 04 0A 00 FF| ****

Shutter Setting

Up| 8x 01 04 0A 02 FF
Down| 8x 01 04 0A 03 FF
Direct| 8x 01 04 4A 00 00 0p 0q FF| pq: Shutter Position

CAM_Iris

| Reset| 8x 01 04 0B 00 FF| ****

Iris Setting

Up| 8x 01 04 0B 02 FF
Down| 8x 01 04 0B 03 FF
Direct| 8x 01 04 4B 00 00 0p 0q FF| pq: Iris Position
CAM_Gain Limit| Reset| 8x 01 04 0C 00 FF| Gain Limit Setting
Up| 8x 01 04 0C 02 FF
Down| 8x 01 04 0C 03 FF
Gain Limit| 8x 01 04 2C 0p FF| p: Gain Positon
CAM_Bright| Reset| 8x 01 04 0D 00 FF| Bright Setting
Up| 8x 01 04 0D 02 FF
Down| 8x 01 04 0D 03 FF
Direct| 8x 01 04 4D 00 00 0p 0q FF| pq: Bright Positon
CAM_ExpComp| On| 8x 01 04 3E 02 FF| Exposure Compensation ON/OFF
Off| 8x 01 04 3E 03 FF
Reset| 8x 01 04 0E 00 FF| **** Exposure Compensation Amount Setting
Up| 8x 01 04 0E 02 FF
Down| 8x 01 04 0E 03 FF

CAM_Back Light

| On| 8x 01 04 33 02 FF| Back Light Compensation
Off| 8x 01 04 33 03 FF

CAM_WDRStrength

| Reset| 8x 01 04 21 00 FF| ****

WDR Level Setting

Up| 8x 01 04 21 02 FF
Down| 8x 01 04 21 03 FF
Direct| 8x 01 04 51 00 00 00 0p FF| p: WDR Level Positon

CAM_NR

| 2D| 8x 01 04 53 0p FF| P=0-7 0:OFF
3D| 8x 01 04 54 0p FF| P=0-8 0:OFF
CAM_Gamma| | 8x 01 04 5B 0p FF| p = 0 – 4        0：Default 1：0.45 2：0.503

：0.55            4：0.63

CAM_Low-Light Mode

| ON| 8x 01 04 2D 01 FF| ****

Low-Light Mode Setting

OFF| 8x 01 04 2D 00 FF

CAM_Flicker

| OFF| 8x 01 04 23 00 FF| OFF
50HZ| 8x 01 04 23 01 FF| 50HZ
60HZ| 8x 01 04 23 02 FF| 60HZ

CAM_Aperture

| Reset| 8x 01 04 02 00 FF| ****

Aperture Control

Up| 8x 01 04 02 02 FF
Down| 8x 01 04 02 03 FF
Direct| 8x 01 04 42 00 00 0p 0q FF| pq: Aperture Gain

CAM_Picture effect

| B&W-Mode| 8x 01 04 63 04 FF| ****

Picture effect Setting

OFF| 8x 01 04 63 00 FF

CAM_Memory

| Reset| 8x 01 04 3F 00 pq FF| pq: Memory Number(=0 to 254) Corresponds to 0 to 9 on the Remote Commander
Set| 8x 01 04 3F 01 pq FF
Recall| 8x 01 04 3F 02 pq FF

CAM_LR_Reverse

| On| 8x 01 04 61 02 FF| ****

Image Flip Horizontal ON/OFF

Off| 8x 01 04 61 03 FF

CAM_PictureFlip

| On| 8x 01 04 66 02 FF| ****

Image Flip Vertical ON/OFF

Off| 8x 01 04 66 03 FF

CAM_ColorSaturation

| ****

Direct

| ****

8x 01 04 49 00 00 00 0p FF

| P=0-E

0:60%    1:70%    2:80%    3:90%   4:100%

5:110%      6:120%      7:130%        8:140%

9:150%      10:160%      11:160%  12:180%

13:190%      14:200%

CAM_IDWrite| | 8x 01 04 22 0p 0q 0r 0s FF| pqrs: Camera ID (=0000 to FFFF)

SYS_Menu

| ON| 8x 01 04 06 06 02 FF| Turn on the menu screen
OFF| 8x 01 04 06 06 03 FF| Turn off the menu screen

IR_Receive

| ON| 8x 01 06 08 02 FF| ****

IR(remote commander)receive On/Off

OFF| 8x 01 06 08 03 FF

IR_ReceiveReturn

| On| 8x 01 7D 01 03 00 00 FF| IR(remote commander)receive message via the VISCA communication ON/OFF
Off| 8x 01 7D 01 13 00 00 FF
CAM_SettingReset| Reset| 8x 01 04 A0 10 FF| Reset Factory Setting
CAM_Brightness| Direct| 8x 01 04 A1 00 00 0p 0q FF| pq: Brightness Position
CAM_Contrast| Direct| 8x 01 04 A2 00 00 0p 0q FF| pq: Contrast Position
| On| 81 0A 01 32 00 00 02 00 FF| Turns Auto Tracking on
| OFF| 81 0A 01 32 00 00 03 00 FF| Turns Auto Tracking off

CAM_Flip

| OFF| 8x 01 04 A4 00 FF| ****

Single Command For Video Flip

Flip-H| 8x 01 04 A4 01 FF
Flip-V| 8x 01 04 A4 02 FF
Flip-HV| 8x 01 04 A4 03 FF

**** CAM_VideoSystem| Set camera video system|  01 06 35 00 0p FF| P: 0~E Video format 0:1080P60                5:720P50

1:1080P50                6:1080P30

2:1080i60                  7:1080P25

3:1080i50                  8:720P30

---|---|---|---

Pan_tiltDrive

| Up| 8x 01 06 01 VV WW 03 01 FF| ****

VV: Pan speed 0x01 (low speed) to 0x18 (high speed)

WW: Tilt speed 0x01 (low speed) to 0x14 (high speed)

YYYY: Pan Position ZZZZ: Tilt Position

Down| 8x 01 06 01 VV WW 03 02 FF
Left| 8x 01 06 01 VV WW 01 03 FF
Right| 8x 01 06 01 VV WW 02 03 FF
Upleft| 8x 01 06 01 VV WW 01 01 FF
Upright| 8x 01 06 01 VV WW 02 01 FF
DownLeft| 8x 01 06 01 VV WW 01 02 FF
DownRight| 8x 01 06 01 VV WW 02 02 FF
Stop| 8x 01 06 01 VV WW 03 03 FF
AbsolutePosition| 8x 01 06 02 VV WW

0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF

RelativePosition| 8x 01 06 03 VV WW

0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF

Home| 8x 01 06 04 FF
Reset| 8x 01 06 05 FF

Pan-tilt LimitSet

| Set| 8x 01 06 07 00 0W

0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF

| W:1 Up Right 0:Down Left YYYY: Pan Limit Position(TBD) ZZZZ: Tilt Limit Position(TBD)
Clear| 8x 01 06 07 01 0W

07 0F 0F 0F 07 0F 0F 0F FF

VISCA Protocol Inquiry Command

CAM_FocusAFModeInq

| ****

8x 09 04 38 FF

| y0 50 02 FF| Auto Focus
y0 50 03 FF| Manual Focus
y0 50 04 FF| One Push mode
CAM_FocusPosInq| 8x 09 04 48 FF| y0 50 0p 0q 0r 0s FF| pqrs: Focus Position

CAM_AFSensitivityInq

| ****

8x 09 04 58 FF

| y0 50 01 FF| High
y0 50 02 FF| Normal
y0 50 03 FF| Low

CAM_AFZoneInq

| ****

8x 09 04 AA FF

| y0 01 04 AA 00 FF| Top
y0 01 04 AA 01 FF| Center
y0 01 04 AA 02 FF| Bottom
y0 01 04 AA 03 FF| All
CAM_WBModeInq| 8x 09 04 35 FF| y0 50 pq FF| Auto
| pq =WBMode

CAM_AWBSensitivityInq

| ****

8x 09 04 A9 FF

| y0 50 00 FF| Low
y0 50 01 FF| Normal
y0 50 02 FF| High
CAM_RGainInq| 8x 09 04 43 FF| y0 50 0B FF| 7000K
CAM_BGainInq| 8x 09 04 44 FF| y0 50 00 00 0p 0q FF| pq: B Gain

CAM_AEModeInq

| ****

8x 09 04 39 FF

| y0 50 00 FF| Full Auto
y0 50 03 FF| Manual
y0 50 0A FF| Shutter priority
y0 50 0B FF| Iris priority
y0 50 0D FF| Bright
CAM_ShutterPosInq| 8x 09 04 4A FF| y0 50 00 00 0p 0q FF| pq: Shutter Position
CAM_IrisPosInq| 8x 09 04 4B FF| y0 50 00 00 0p 0q FF| pq: Iris Position
CAM_Gain LimitInq| 8x 09 04 2C FF| y0 50 0p FF| p: Gain Positon

CAM_ BrightPosiInq| 8x 09 04 4D FF| y0 50 00 00 0p 0q FF| pq: Bright Position
---|---|---|---
CAM_ExpCompModeInq| 8x 09 04 3E FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_ExpCompPosInq| 8x 09 04 4E FF| y0 50 00 00 0p 0q FF| pq: ExpComp Position

1: 50Hz, 2:60Hz)
CAM_ApertureInq| 8x 09 04 42 FF| y0 50 00 00 0p 0q FF| pq: Aperture Gain
CAM_PictureEffectModeIn q| 8x 09 04 63 FF| y0 50 00 FF| Off
y0 50 04 FF| B&W
CAM_MemoryInq| 8x 09 04 3F FF| y0 50 0p FF| p: Memory number last operated.
SYS_MenuModeInq| 8x 09 06 06 FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_LR_ReverseInq| 8x 09 04 61 FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_PictureFlipInq| 8x 09 04 66 FF| y0 50 02 FF| On
y0 50 03 FF| Off
CAM_ColorSaturationInq| 8x 09 04 49 FF| y0 50 00 00 00 0p FF| p: Color Gain setting 0h (60%) to Eh (130%)
CAM_IDInq| 8x 09 04 22 FF| y0 50 0p FF| p: Gamma ID
IR_ReceiveInq| 8x 09 06 08 FF| y0 50 02 FF| On
y0 50 03 FF| Off

IR_ReceiveReturn

| | y0 07 7D 01 04 00 FF| Power ON/OFF
y0 07 7D 01 04 07 FF| Zoom tele/wide
y0 07 7D 01 04 38 FF| AF ON/OFF
y0 07 7D 01 04 33 FF| Camera _Backlight
y0 07 7D 01 04 3F FF| Camera _Memery
y0 07 7D 01 06 01 FF| Pan_titleDriver
CAM_BrightnessInq| 8x 09 04 A1 FF| y0 50 00 00 0p 0q FF| pq: Brightness Position
CAM_ContrastInq| 8x 09 04 A2 FF| y0 50 00 00 0p 0q FF| pq: Contrast Position

CAM_FlipInq

| ****

8x 09 04 A4 FF

| y0 50 00 FF| Off
y0 50 01 FF| Flip-H
y0 50 02 FF| Flip-V
y0 50 03 FF| Flip-HV
CAM_GammaInq| 8x 09 04 5B FF| y0 50 0p FF| p: Gamma setting
CAM_Low-LightModeInq| 8x 09 04 2D FF| y0 50 00 FF| OFF
y0 50 01 FF| ON

CAM_VersionInq

| ****

8x 09 00 02 FF

| ****

y0 50 ab cd

mn pq rs tu vw FF

| ab cd :     vendor ID ( 0220 ) mn pq :    model ID

rs tu   :    ARM Version vw    :     reserve

VideoSystemInq

| ****

8x 09 06 23 FF

| ****

y0 50 0p FF

| P: 0~E   Video format 0:1080P60              5:720P50

1:1080P50              6:1080P30

2:1080i60                7:1080P25

3:1080i50                8:720P30

4:720P60                  9:720P25

Pan-tiltMaxSpeedInq| 8x 09 06 11 FF| y0 50 ww zz FF| ww: Pan Max Speed zz: Tilt Max Speed
Pan-tiltPosInq| 8x 09 06 12 FF| y0 50 0w 0w 0w 0w 0z 0z 0z 0z FF|

Note:[X] in the above table indicates the camera address to be operated,【y】=【x

• 8】.

Pelco-D protocol command list

Function| Byte1| Byte2| Byte3| Byte4| Byte5| Byte6| Byte7
---|---|---|---|---|---|---|---
Up| 0xFF| Address| 0x00| 0x08| Pan Speed| Tilt Speed| SUM
Down| 0xFF| Address| 0x00| 0x10| Pan Speed| Tilt Speed| SUM
Left| 0xFF| Address| 0x00| 0x04| Pan Speed| Tilt Speed| SUM
Right| 0xFF| Address| 0x00| 0x02| Pan Speed| Tilt Speed| SUM
Upleft| 0xFF| Address| 0x00| 0x0C| Pan Speed| Tilt Speed| SUM
Upright| 0xFF| Address| 0x00| 0x0A| Pan Speed| Tilt Speed| SUM
DownLeft| 0xFF| Address| 0x00| 0x14| Pan Speed| Tilt Speed| SUM
DownRight| 0xFF| Address| 0x00| 0x12| Pan Speed| Tilt Speed| SUM
Zoom In| 0xFF| Address| 0x00| 0x20| 0x00| 0x00| SUM
Zoom Out| 0xFF| Address| 0x00| 0x40| 0x00| 0x00| SUM
Focus Far| 0xFF| Address| 0x00| 0x80| 0x00| 0x00| SUM
Focus Near| 0xFF| Address| 0x01| 0x00| 0x00| 0x00| SUM
Stop| 0xFF| Address| 0x00| 0x00| 0x00| 0x00| SUM
Set Preset| 0xFF| Address| 0x00| 0x03| 0x00| Preset ID| SUM
Clear Preset| 0xFF| Address| 0x00| 0x05| 0x00| Preset ID| SUM
Call Preset| 0xFF| Address| 0x00| 0x07| 0x00| Preset ID| SUM
Query Pan Position| 0xFF| Address| 0x00| 0x51| 0x00| 0x00| SUM
Query Pan Position Response| 0xFF| Address| 0x00| 0x59| Value High Byte| Value Low Byte| SUM
Query Tilt Position| 0xFF| Address| 0x00| 0x53| 0x00| 0x00| SUM
Query Tilt Position Response| 0xFF| Address| 0x00| 0x5B| Value High Byte| Value Low Byte| SUM
Query Zoom Position| 0xFF| Address| 0x00| 0x55| 0x00| 0x00| SUM
Query Zoom Position Response| 0xFF| Address| 0x00| 0x5D| Value High Byte| Value Low Byte| SUM

Pelco-P protocol command list

Function| Byte1| Byte2| Byte3| Byte4| Byte5| Byte6| Byte7| Byte 8
---|---|---|---|---|---|---|---|---
Up| 0xA0| Address| 0x00| 0x08| Pan Speed| Tilt Speed| 0xAF| XOR
Down| 0xA0| Address| 0x00| 0x10| Pan Speed| Tilt Speed| 0xAF| XOR
Left| 0xA0| Address| 0x00| 0x04| Pan Speed| Tilt Speed| 0xAF| XOR
Right| 0xA0| Address| 0x00| 0x02| Pan Speed| Tilt Speed| 0xAF| XOR
Upleft| 0xA0| Address| 0x00| 0x0C| Pan Speed| Tilt Speed| 0xAF| XOR
Upright| 0xA0| Address| 0x00| 0x0A| Pan Speed| Tilt Speed| 0xAF| XOR
DownLeft| 0xA0| Address| 0x00| 0x14| Pan Speed| Tilt Speed| 0xAF| XOR
DownRight| 0xA0| Address| 0x00| 0x12| Pan Speed| Tilt Speed| 0xAF| XOR
Zoom In| 0xA0| Address| 0x00| 0x20| 0x00| 0x00| 0xAF| XOR
Zoom Out| 0xA0| Address| 0x00| 0x40| 0x00| 0x00| 0xAF| XOR
Stop| 0xA0| Address| 0x00| 0x00| 0x00| 0x00| 0xAF| XOR
Focus Far| 0xA0| Address| 0x01| 0x00| 0x00| 0x00| 0xAF| XOR
Focus Near| 0xA0| Address| 0x02| 0x00| 0x00| 0x00| 0xAF| XOR
Set Preset| 0xA0| Address| 0x00| 0x03| 0x00| Preset ID| 0xAF| XOR
Clear Preset| 0xA0| Address| 0x00| 0x05| 0x00| Preset ID| 0xAF| XOR
Call Preset| 0xA0| Address| 0x00| 0x07| 0x00| Preset ID| 0xAF| XOR
Query Pan Position| 0xA0| Address| 0x00| 0x51| 0x00| 0x00| 0xAF| XOR
Query Pan Position Response| 0xA0| Address| 0x00| 0x59| Value High Byte| Value Low Byte| 0xAF| XOR
Query Tilt Position| 0xA0| Address| 0x00| 0x53| 0x00| 0x00| 0xAF| XOR
Query Tilt Position Response| 0xA0| Address| 0x00| 0x5B| Value High Byte| Value Low Byte| 0xAF| XOR
Query Zoom Position| 0xA0| Address| 0x00| 0x55| 0x00| 0x00| 0xAF| XOR
Query Zoom Position Response| 0xA0| Address| 0x00| 0x5D| Value High Byte| Value Low Byte| 0xAF| XOR

Maintenance and Troubleshooting

Maintenance

1. Please power off the camera and disconnect the power adapter and socket if it’s not used for n extended period of time.
2. Use a soft cloth to clean the camera cover.
3. Wipe with a soft, dry cloth when cleaning the camera lens. Wipe gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

Troubleshooting

1. No video output

   • Check whether the camera power supply is connected, if the voltage is normal, and if the power indicator is lit.
   • Whether the camera could do a self-check after restarting.
   • Check whether the bottom of the DIP switch is the normal operating mode (see Table 2.2 and Table 2.3)
   • Check whether the video output cable or video display is normal

2.  No image

   • Check whether the video output cable or video display is normal

3. Video dithering when zoom-in or zoom-out

   • Check whether the camera installation position is solid
     Whether there is vibrating machine or objects around the camera

4. Remote control does not work

   • Remote control address is set to 1. If the machine is set back to the factory default, remote control addresses need to be put back to 1 too.
     Check whether the batteries are in the remote controller or if they are low.
     Check that the camera working mode is in normal operating mode (see Table 2.2 and Table 2.3)
     Check if the menu is closed. Camera control through remote controller is only available after exiting the menu. If video output is from LAN, menu will not be displayed, menu will automatically exist 30 seconds later, then it can be controlled by remote controller.

5. Serial port not working

   • Check whether the camera serial device protocol, baud rate, and address is consistent.
   • Check whether the control cable is connected properly.
   • heck whether the camera working mode is in normal operating mode.

6. Web pages cannot log in

   • Check if the camera outputs video normally by connecting directly to the screen via HDMI or SDI outputs
   • Check whether the network cable is connected properly (Ethernet port amber light flashes to indicate normal network cable connection)
   •  Check that your computer is in the same IP and Subnet range and that the range is consistent with the IP address of the camera. (Camera IP Address is briefly displayed on HDMI output on boot up of camera)
   • Click “Start” and select “Run” and then type “cmd” into the computer; Click “OK” then turn on a DOS command window and type ‘ping 192.168.5.163’. Press the Enter key to see message as follows: (below image show network connection is normal)

Warranty

1. This limited warranty covers defects in materials and workmanship in this product.

2.  Should warranty service be required, proof of purchase must be presented to the Company. The serial number on the product must be clearly visible and not have been tampered with in any way whatsoever.

3.  This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by the Company to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover equipment enclosures, cables or accessories used in conjunction with this product.
   This limited warranty does not cover the cost of normal maintenance. Failure of the product due to insufficient or improper maintenance is not covered.

4. The Company does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

5. Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

6. Unless otherwise specified, the goods are warranted in accordance with the manufacturer’s product specific warranties against any defect attributable to faulty workmanship or materials, fair wear and tear being excluded.

7. his limited warranty only covers the cost of faulty goods and does not include the cost of labor and travel to return the goods to the Company’s premises.

8. In the event of any improper maintenance, repair or service being carried out by any third persons during the warranty period without the Company’s written authorization, the limited warranty shall be void.

9. A 7 (seven) year limited warranty is given on the aforesaid product where used correctly according to the Company’s instructions, and only with the use of the Company’s components.

10. The Company will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

11. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition.; or

12.  Replace this product with a direct replacement or with a similar product deemed by the Company to perform substantially the same function as the original product; or

13. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.  the Company is not obligated to provide the Customer with a substitute unit during the limited warranty period or at any time thereafter.

14. If this product is returned to the Company this product must be insured during shipment, with the insurance and shipping charges prepaid by the Customer. If this product is returned uninsured, the Customer assumes all risks of loss or damage during shipment. The Company will not be responsible for any costs related to the removal or reinstallation of this product from or into any installation. The Company will not be responsible for any costs related to any setting up this product, any adjustment of user controls or any programming required for a specific installation of this product.
    Please be aware that the Company’s products and components have not been tested with competitor’s products and therefore the Company cannot warrant products and/or components used in conjunction with competitor’s products.

15. The appropriateness of the goods for the purpose intended is only warranted to the extent that the goods are used in accordance with the Company’s installation, classification and usage instructions.
    Any claim by the Customer which is based on any defect in the quality or condition of the goods or their failure to correspond with specification shall be notified in writing to the Company within 7 days of delivery or (where the defect or failure was not apparent on reasonable inspection by the Customer) within a reasonable time after discovery of the defect or failure, but, in any event, within 6 months of delivery.

16.  If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer may not reject the goods and the Company shall have no liability and the Customer shall pay the price as if the goods had been delivered in accordance with the Agreement.

17. THE MAXIMUM LIABILITY OF THE COMPANY UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT.

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