Waterdrop WD-X12 Undersink Reverse Osmosis System User Manual

June 1, 2024
Waterdrop

Waterdrop WD-X12 Undersink Reverse Osmosis System

Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System-
PRODUCT

Specifications

  • Model Size(LWH): WD-X14 1400 GPD, WD-X16 1600 GPD
  • Maximum daily capacity
  • Feed water pressure
  • Feed water temperature
  • Feed water requirement
  • Rated voltage/current
  • Rated frequency

Parts List

  • Feed water adapter 3/8-1/21 and inlet water tubing60 (pre-assembled)
  • System*1
  • Smart faucet*1
  • Lock clip6 (larger clip4, smaller*2)
  • Red 1/4 PE tubing*60 (Drain water tubing)

System Introduction

  • Power adapter*1
  • Drain saddle*1
  • Teflon tape*2
  • Filter life indicators
  • Activated carbon filter (F1)
  • Pre-sediment and carbon block filter (F2)
  • Reverse osmosis membrane filter (F3)

How to Use the Quick-Connect Fittings
To connect, ensure the tubing is cleanly cut and squarely inserted into the fitting.

How to Drill a Hole into Your Sink or Countertop (Optional)
Note: Please confirm if there is an existing hole available to install the smart faucet. If not, follow these steps:

  1. Choose a suitable place for the faucet installation.
  2. Select the appropriate drill bit based on the material.
  3. Watch a tutorial for better understanding of the process.

FAQ :

Q: What should I do if any parts are cracked or broken during inspection?
A: Please do not proceed with the installation and contact our customer service at +1-888-352-3558 (U.S.) or send an email to service@waterdropfilter.com for assistance.

Before Installation

Inspect the Package
Open the box and take out the system housing, all the components and connection fittings. Inspect them according to the parts list to ensure nothing is left out or damaged during shipping. If there are any parts cracked or broken, please do not proceed with the installation and contact our customer service +1-888-352-3558 (U.S.) or send an email to service@waterdropfilter.com to identify and get familiar with all components for quick installation.

Required Tools

  • Variable speed drill
  • Utility knife or scissors
  • Drill bit: 1/4″ (for drainpipe), 1″ (for faucet hole)
  • Towel
  • Adjustable wrench, pliers
  • Screwdriver
  • Flashlight

Specifications

To achieve the optimal performance, it is highly recommended to use the system within the operational parameters.

Model WD-X12 WD-X14 WD-X16
Size(LWH) 18.2″ 6.25″ 16.72″
Maximum daily capacity 1200 GPD 1400 GPD 1600 GPD
Feed water pressure 14.5-87 psi/0.1-0.6 MPa
Feed water temperature 41-100 °F/5-38 °C
Feed water requirement Municipal tap water
Rated voltage/current Input 110-240V AC 3.5A
Rated frequency 50/60HZ

NOTE:

NOTE :

  • The daily production rate is measured under 30 psi dynamic feed water pressure and 77 °F water temperature.
  • If you are using well water as the source, please ensure that the feed water has been through a pre-filtration system.

Product Introduction

 Parts List

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 System Introduction

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Installation Sample Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System-
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Installation Tips

  1. How to Use the Quick-Connect Fittings

To connect

  • There is an existing mark (Figure 1) at the end of the tubing for you to confirm if the tubing is fully inserted into the fitting.
  • Please push the tubing into the fitting until it reaches the mark on the tubing (about 0.8”).
  • Put the blue lock clip on the fitting. It will lock the tubing in place and prevent it from falling off.

NOTE:

  • If the tubing is not fully inserted, no seal will be created and leakage will occur.
  • If the tubing is too long, cut it to a suitable length with a sharp utility knife or scissors. Cut the tubing squarely and cleanly (Figure 2).

To disconnect

  • Remove the blue lock clip from the fitting.
  • Use your thumb and index finger to press down the lock sleeve. Use your other hand to pull out the tubing from the fitting (Figure 3).
    NOTE: Please do not pull out the tubing directly. This will damage the fitting and cause leakage.

How to Drill a Hole into Your Sink or Countertop (Optional)
NOTE: Please confirm if there is an existing hole available to install the smart faucet. If not, please drill a hole in accordance with the following steps.
It’s highly recommended to watch the YouTube video “How to Drill Faucet Holes” for a better understanding of the process. There is also a reference sticker to help you drill the hole. Remember to wear safety glasses to protect your eyes while drilling the faucet hole.

  • Choose a suitable place to install the faucet and leave enough space for the mounting washer to avoid touching the wall or sink. (Figure 4).
  • Choose a diamond core bit for granite, and a carbide drill bit for stainless steel. Do not use a hammer drill on natural stone, glass or ceramic.
  • Glue the sticker on your sink or countertop, and then drill a hole the size of the sticker hole (1″).
  • Make an indent with a center punch on a stainless-steel sink before drilling to help guide the bit.
  • Be careful when drilling on a porcelain sink, as it can be easily chipped. Apply downward pressure firmly on the bit until you break through the surface.
  • Starting at the lowest speed, and hold the drill straight with firm pressure to prevent the bit from walking on the counter.
  •  Once you break through the surface, swirl the drill a little to apply pressure in a circle evenly.

Installation Steps

NOTE: The RO system must be connected to the COLD water supply ONLY.

  • Do not install the system in exposure to direct sunlight or harmful chemicals, nor any place where it may be damaged.
  • Do not install the system near any heat source.
  • Do not install the system outdoors.
  1. Step 1: Install the Feed Water Adapter (3/8″ or 1/2″)
    NOTE: The “INPUT” water tubing has been attached to the feed water adapter for easy installation

    • Shut off the water supply. Turn on the kitchen faucet to release the water pressure.
      NOTE: Make sure the water has stopped flowing before moving on to the next step. Get a towel or bucket to catch any excess water.

    • Disconnect the cold water pipe from the cold water supply valve.

    • Twist the feed water adapter onto the cold water supply valve (with its washer) and tighten it with an adjustable wrench(Figure 5).
      NOTE: If the cold water pipe is 1/2″, unscrew the two converters from the feed water adapter (Figure 6), and then implement step c.

    • Twist the cold water pipe (with its washer) onto the feed water adapter and tighten with an adjustable wrench.Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System- \(9\)

  2. Step 2: Install the Smart Faucet (Non-Air Gap Faucet)
    NOTE: If your kitchen sink or countertop does not have an existing hole, you will have to drill one (1”).(Refer to Page 4)

    • Insert the faucet stem, power cord and filtered water tubing into the hole on countertop (Figure 7).
    •  The faucet’s swing arm can rotate 120 °, with the “Waterdrop” logo centered on the body, which can be referred to for installation and positioning.
    • Under the sink, slip on the mouting washer and tighten it up.
      NOTE: The maximum rotation angle of the faucet is 120°, and please use the faucet within this angle range. To avoid damage, do not pull the faucet hard .Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System-
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  3. Step 3: Install the Drain Saddle

    • Stick the foam seal on the front plate of the drain saddle. Ensure that the hole of the foam seal is aligned with the hole of the front plate (Figure 8).

    •  Choose a spot on the drainpipe that is convenient for installing the drain saddle. Drill a 1/4” hole in the drainpipe. Be sure not to penetrate the opposite side of the pipe.
      NOTE: It’s recommended to install the drain saddle on the vertical drainpipe.

    • Slip the front plate over one end of the tubing (without a mark) and insert the tubing into the drilled hole for about 0.6” (Figure 9) .

    • Position the back plate on the drainpipe by tightening the screws and nuts evenly while leaving the tubing in the hole.

    • Pop the lock clip onto the fitting to secure the connection (Figure 10).
      NOTE: In some areas, the drain tubing must be connected to the drainpipe through the air gap. Consumers must purchase air gap accessories separately .Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System-
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  4. Step 4: Position the System Housing
    Ensure that there is sufficient space under the countertop to install the system (18.2″ 6.25″ 16.72″) (Figure 11). Set aside 2 inches of space around the system to avoid placing the system against the cabinet.

    • The power-supply receptacle for the appliance shall be installed in the cabinet or on the wall adjacent to the undercounter space in which the appliance is to be installed.
    •  There should be an opening through the partition between the compartments specified in (a) that is large enough for the attachment plug to pass through. The longest dimension of the opening shall not be more than 1.5” (38 mm).
    • If the partition is made of wood, the edges of the opening specified in (b) should be smooth and rounded. If the partition is made of metal, it should be protected with an edge protector provided by the manufacturer.
    • Caution should be exercised when installing or removing the appliance to reduce the possibility of damage to the supply cord.
      NOTE: Position the front panel facing you, which will be convenient for future filter replacement and indicator checking. You can also adjust the placement direction of the system according to the layout under the sink.
      The system must be installed horizontally, not tilted, placed on the side, lying on the side, or inverted. Waterdrop-WD-X12-Undersink-Reverse-Osmosis-
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  5. Step 5: Connect Tubing
    NOTE: Confirm the tubing length you need first, and then cut the tubing if it’s too long, referring to “How to Use the Quick-Connect Fittings” on page 3.
    Before connecting the PE tubing to the system, remove the plugs from corresponding water ports (Figure 12).
    Connect Tubing Step (Figure 13)

    • Insert “INLET” water tubing (white tubing) into the “INLET” water port (white water port).
    • Insert “PURE” water tubing (blue tubing), which has been attached to the Smart digital Smart Faucet ) into “PURE” water port (blue water port).
    • Insert “DRAIN” water tubing (red tubing) into “DRAIN” water port (red water port).
      NOTE: Make sure it is fully inserted until you reach the mark on the tubing and pop up the lock clips into every water port to avoid leaking water (Figure 14).Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System-
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  6. Step 6: Connect Power Cord
    Connect the smart faucet to the system: Insert the power cord which is attached to the smart faucet into the”FAUCET” connector (Figure 15) at the back of the housing, and tighten the nut.
    Connect Power Adapter: Insert the DC head of the power adapter into the “POWER” port at the back of the housing.
    NOTE: Please do not connect power socket now. Waterdrop-WD-X12-Undersink-
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  7. Step 7: Start up the System

    • Turn on the cold water supply valve. Check for leaks.

    • Insert the plug of power adapter into the socket. WARNING:
      The system plug must be inserted into a grounding socket that complies with local codes and regulations.

    • If the system can’t be powered on after you insert the power plug, check whether the power plug is live, if the power plug is live and the system still cannot be powered on normally, please feel free to contact us.c. Flush for 35 minutes for first time use: After being powered up, the system starts flushing automatically for 35 minutes. The smart faucet displays a 35 minutes countdown.

    • NOTE: After the new machine starts flushing, the smart faucet will automatically discharge water. During the stage when the tap displays 035-030, the smart faucet cannot be operated. During the stage when the tap displays 030-001, the flushing can be paused or continued by pressing the faucet knob. Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System- \(16\)

    • Confirm the flush is completed before turning off the Smart Faucet and ensure it’s not leaking.

    • Please secure the power adapter with a cable tie to prevent it from moving upon impact and to avoid failure. Stay away from any water sources, including pipe fittings, the bottom of the basement, and wet floors.
      NOTE: That the reading in the figure is only used as an example, and the actual reading may vary according to different water conditions. The TDS level shown on the panel after the system is just turned on is different from the actual TDS level because the TDS reading needs some time to be upgraded. If the faucet maintains a continuous flow of water for more than 50 seconds, the TDS data display will update.

Display and Operation

Cup Volume Selection

  • The knob can be turned clockwise or counterclockwise to adjust the cup volume. The faucet screen will display : 005~064OZ and 999. Press the knob to start the water.
  • During the water output process, pressing the knob of the faucet can stop the water output.
  • If there is no operation on the faucet for 20 seconds, the screen will automatically turn off.
  1.  In the faucet screen off state, Turn the knob of the faucet to wake up the faucet.
    In the faucet screen off state, press the knob of the faucet will dispense water according to the last selected cup volume.

TDS Display

  • Built-in TDS sensor, the faucet screen will display TDS from 2 seconds after the water starts until the water stops flowing.
  • The TDS reading may vary as the water is flowing, which may vary with a deviation of 10% depending on the source water quality and water usage.
  • The mineralized version of the machine, because it has an alkaline mineralization filter, will produce water with a higher TDS, which is a normal phenomenon.

UV Sterilizer Display
When you turn on the faucet and water flows through the UV sterilizer, the UV sterilizer starts working and the UV indicator lights up .
The UV sterilizer only starts up when the faucet is turned on and water flows through it. When the faucet is turned off or there is no water flow, the UV sterilizer stops working immediately .

Energy-saving Mode
Energy-saving mode is turned off by default. Method of activation: After the machine is powered off and powered on again, hold down the F2 and F3 reset keys for 5 seconds within 10 seconds of power-on, and the buzzer will sound twice to indicate a successful setting. At this time, the light ring of the faucet knob will change from white to green; the same operation method can turn off the energy-saving mode, and the light ring of the faucet knob will switch to white.
NOTE: In energy-saving mode, the machine noise will be reduced and the water flow rate will also decrease to a certain extent.

Filter Replacement Guide

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Filter Life Reminder
NOTE: Filter life may vary depending on source water quality and water usage. Please replace the filter according to the reminder of the filter life indicators.

Filter Life Indicator on System Housing and Faucet Screen
There are helpful electronic filter indicators (F1/F2/F3) on the panel that will notify you to perform a routine filter replacement by color change.

Status

| Remaining life (day)| Remaining capacity (G)| Indication
---|---|---|---
Light(System and faucet screen)| Buzzer
Normal| >15| >40| Blue| N/A
Pre-warning| ≤15| >0, ≤40| Yellow| Beep twice when getting water
Warning| ≤0| ≤0| Red| Constant beeps when getting water

NOTE: The indicators will notify you according to the usage time or process capacity of the filters, whichever comes first.

How to Replace Filters: (Take F3 filter for an example)
If the filter expires, please purchase and replace the filter immediately. Otherwise, the filtration efficiency will decrease significantly and affect the performance.

  1. Before removing the filter, please turn off the faucet first and wait 30s to fully release the internal pressure of the RO machine, which makes the filter easier to remove and install.

  2.  Twist off the filter that needs to be replaced in a counter clockwise direction (If the filter cannot be removed at this time, it is necessary to close the water supply, turn on the faucet, relieve the pressure inside the filter, and then remove the filter).
    NOTE: After replacing the F2 and F1 filter, it’s recommended to press the center knob protruding at the top of the old filter to release the pressure to avoid water spills. Get a towel or bucket to catch any excess water.

  3. Twist the new filter into the housing in a clockwise direction.

  4. Reset the filter life indicator and flush the filter after replacement refer to the following steps. NOTE: When removing the filter, if the filter cannot be unscrewed counterclockwise, it can be removed with the aid of tools.Waterdrop-WD-X12-Undersink-Reverse-Osmosis-System- \(23\)

How to Reset the Filter Life Indicator (Take F3 Filter Life Indicator as an Example)
Hold the F3 icon for 7 seconds until the system beeps.
NOTE: Refer to the above method, hold down the F1 or F2 icon to reset the corresponding filter.

How to Flush the Filter after Replacement:
NOTE: The display screen on front panel and faucet will show the flushing status during the process.

  1. For F1 filter: Turn on the faucet to flush for 15 minutes.
  2. For F2 filter: It will be flushed automatically for 5 minutes without turning on the faucet.
  3. For F3 filter: Turn on the faucet to flush for 30 minutes.

Automatic Flushing
The circular fresh water flushing function is to ensure each cup of water fresh and healthy. After the system stops filtering water for 10 minutes, the system will automatically produce the fresh water. Method of closure:After the machine is powered off and powered on again, press the F1 icon of the system 5 times in a row, and the buzzer will beep twice. The same operation can turn on the circula-tion flushing function.

Malfunction Display
When the system is in fault, the malfunction indicates as follows:

  • E02: For inside water leakage, the buzzer keeps beeping .
  • NOTE: Turn off the feed water adapter, unplug the power supply, and please contact the customer service hotline +1-888-352-3558 Mon-Fri 8:00 AM-5:00 PM (PST) for assistance.
  • E03: If the booster pump overworks, the buzzer beeps for 3 minutes. The system will need to be powered on again to recover;
  • E04: If the booster pump starts and stops frequently, the buzzer sounds 5 times. The system will need to be powered on again to recover.
  • NOTE: Please refer to “Troubleshooting” for detailed solutions concerning malfunction code reminders.

System Maintenance

  • If you don’t use the system for more than one week, turn on the Smart Faucet, shut off the cold water supply valve, and disconnect the power. Seal the filters and store them in the refrigerator (not the freezer). You need to open the Smart Faucet and allow it to run for 10 minutes first before using the system again. Otherwise, you need to replace the filters, as bacteria may grow when the system is not used for a long time.

  • Please replace the filter regularly according to the filter life indicator.
    NOTE: While the testing was performed under standard laboratory conditions, actual performance may vary depending on the source water quality and water usage. In case of premature blockage and failure of the filters, it’s recommended to replace the filter in accordance with the actual usage. Clean the system with clear water. Do not spray the water directly. Do not use steel wool, abrasive cleaner or corrosive liquid such as gasoline or acetone.
    When cleaning, do not pour other liquids into the filter to avoid damage to the filter system.

  • Keep the waste water pipe unobstructed to avoid damage to the filter or internal components. When the drain pipe is blocked, do not use the system (please turn off the power) to avoid waste water from soaking the floor.

  • Check the system and water pipe fittings regularly for water leakagee to avoid any property damage. Regularly check whether the power supply and wires are damaged or loose to avoid major accidents caused by electric leakage.

  • If you are using well water as the source, please ensure that the feed water has been through a pre – filtration system. Otherwise, large particles in the well water will easily clog the filter and shorten the filter life.

Troubleshooting

  • If the System Can’t Be Powered on After You Insert the Plug of Power Adapter
    Check the power under the sink, as this mostly occurs when the power under the sink is off. Also, check the connection between the plug and the power outlet, and ensure that the system has been plugged correctly into the power outlet, as this may occur in a few cases. To test if there is a problem with the system itself, just pick up the system and try another power outlet. Please contact us if the system can’t be powered on. We will help you figure it out.

No Output Water from Smart Faucet

  • Filter expired. Check the filter life indicators to confirm which filter need to be replaced and replace it immediately.
  • Low water pressure. Check and confirm the water pressure is between 14.5 psi and 87 psi.
  • Water supply is off. Turn on the feed water adapter or water supply valve.
  • Incorrect filter installation. Re-install the three filters, and make sure they are fitted properly.
  •  A tubing is crimped. Check all tubing and remove any crimps.

Low Water Flow at the Smart Faucet

  • Leak from tubing connection. Check and ensure all tubing is installed correctly and completely
  • Filter expired. Check the filter life indicators to confirm which filter needs to be replaced and replace it immediately.
  • Low water temperature. Be sure to use the system at a temperature of 41-100°F.
  • Use well water as the source and the feed water has not been through a filtration system, the filter has been clogged. If you are using well water as the source, please ensure that the feed water has been through a pre- filtration system. Otherwise, large particles in the well water will easily clog the filter and shorten the filter life.

Water Leakage

  • Check all joints, fittings and tubing connections to locate the leakage. Make sure the filters are well installed.

  •  Turn off the feed water adapter, unplug the power supply, and please contact the customer service hotline +1-888 – 352 – 3558 or send email to service@waterdropfilter.com for assistance.

  • No Display on the System

    • To save power, the faucet screen will go off after 1 minute when the system stops dispensing water, and the front panel screen will go off after 5 minutes when the system stops filtering water.
    • No power or power adapter is broken. Check and make sure the power adapter is plugged in. Change a new power adapter if it is broken.
  • High TDS in Filtered Water
    The system will provide a 90%+ TDS rejection rate (tested under standard laboratory conditions) after full flushing when working properly. If the TDS reading is high, the following possible causes:

    • The system hasn’t been used for a long time. Open the Smart Faucet, allow it to run for a while. The
      TDS reading will return to normal.

    • The RO filter expired. Replace the RO filter immediately.

    • The waste water pipe may be crimped or clogged. Check and remove crimps. Re-align the drain saddle and drain pipe.

    • The source water may have a high TDS. Test the source water and filtered water. The filtered water’s
      TDS shall be about 5%-10% of your source water’s TDS. This is a normal range. If there is a high TDS in the source water, it may reduce the service life of the system. When the filtered water’s TDS creeps up to 15%-20% of the source water’s TDS, please perform routine filter replacement.

The mineralized version of the machine, because it has an alkaline mineralization filter, will produce water with a higher TDS, which is a normal phenomenon.

  • TDS Reading Fluctuates When Dispensing Water

    • The TDS reading displayed is the TDS of the flowing filtered water. Therefore, the content of the dissolved solids may vary slightly as the water flows, causing the fluctuation of the TDS reading.
    • The built-in TDS sensor has deviation, causing the fluctuation of the TDS reading.
  • The Difference between the TDS Reading Tested by the TDS Meter and the Displayed Reading

    • The reading tested by the TDS Meter is the TDS of static water in the container while the TDS reading displayed by the system is the TDS of flowing water. As a result, the TDS readings are different.
    •  There are errors in the TDS Meter tests.
    • Calibration of TDS display for single water discharge over 50 seconds.
  • Filtered Water from the Smart Faucet Tastes Like Tap Water

    • The filters are not well-installed. Make sure the filters are placed properly.
    • Filter expires. Check the filter life indicators to confirm which filter needs to be replaced and replace immediately.
  • Booster Pump Overworked Reminder

    • Smart Faucet screen shows code E03. The buzzer keeps beeping for 3 minutes.
    •  Continuously dispensing water for more than 30 minutes.
    • Power on the system again to recover
    • There is a leak at the tubing connection between the system and the Smart Faucet. Turn off the power. Check the tubing connection, make sure the tubing is inserted into the quick-connect fitting properly and firmly and power on the system again.
  • Booster Pump Starting and Stopping Frequently Reminder Smart Faucet screen shows code E04. The buzzer sounds 5 times.
    There is an internal pressure imbalance. Disconnect the power. Turn on or turn off the Smart Faucet completely and remove all tubing crimps. Make sure the faucet is not blocked and power on the system again.

  • Loud Sound of RO System
    The sound will not exceed 65 dB, which makes no difference to everyday lives (65 dB is tested under standard laboratory conditions, where the feed water pressure is between 14.5 psi and 87 psi). A loud sound may be caused by the following reasons:

    • The system is not positioned in a flat area. Make sure the system is placed smoothly without shaking.
    • The system is placed against the cabinet. Do not place the system against the cabinet. The system may vibrate when it works.
    • The water pressure is unstable. Check and confirm the water pressure is between 14.5 psi and 87 psi. The sound will decrease when the water pressure becomes stable.

Limited Product Warranty

At Waterdrop, we are proud to offer our customers a wide array of high-quality products, including reverse osmosis systems. We offer a 30-day money-back return guarantee, a 2-year manufacturer warranty, and lifetime tech support for all our products from the date the product is received. During the warranty period, we will replace or repair any part deemed defective, as long as the product has not been subjected to tampering, alteration, lack of regular maintenance or improper use after delivery. The cost of repair or replacement under those excluded circumstances shall be borne by the consumer.
Conditions of Validity of this Limited Product Warranty

THIS LIMITED PRODUCT WARRANTY SHALL ONLY BE VALID II:

  1. The feed water pressure is no less than 14.5 psi and no higher than 837 psi.
  2. The feed water temperature must be no less than 41 °F and no more than 100°F.
  3. The feed water must have a pH between 6.5 and 8.5.
  4. Turbidity must be less than 1.0 NTU.
  5. The feed water must be municipal tap water. If you are using well water as the source, please ensure that the feed water has been through a pre-filtration system.
  6. The Total Dissolved Solids (TDS) must be less than 750 ppm.
  7. The max hardness must be less than 7 grains per gallon.
    Any information or suggestion with respect to our product concerning applications, specifications or standards is provided solely for your convenient reference. The quality of water supplies may vary seasonably or over a period of time. Your water usage may vary as well. The manufacturer assumes no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation on our behalf. You must verify and test the suitability of any information with respect to the product for your specific application. Conditions that render this Limited Product Warranty void:

THIS LIMITED PRODUCT WARRANTY SHALL ONLY BE VALID IF:

  1.  The product is purchased from someone other than our official website or our authorized dealers, as we cannot verify or guarantee the integrity or authenticity of the Product.
  2. Improper storage, installation, maintenance, handling, use and/or alterations of the Product, including, but not limited to, non-compliance with the installation, maintenance and standard operation conditions stated in the Manual and this Limited Product Warranty.
  3. Unreasonable use, unintended use, or misuse of the product for something other than its intended purpose as a reverse osmosis system.
  4. Use of replacement parts, filters, membranes or other accessories that are not sold or manufactured by Waterdrop for use with this particular product.
  5. Damage not resulting from manufacturing defects that occur while the product is in the original purchaser’s possession.
  6. Installation of the product with known or visible manufacturing defects at the time of installation.
  7. Damage caused by freezing, flood, fire or Act of God.

Our sole obligation under this warranty shall be repair or replacement of a non-conforming product or parts of this product, or at our option, return of the product and a refund of the purchase price. Our obligation does not include the cost of transportation. We are not responsible for damage in transit, and claims for such damage should be presented to the carrier by the customer.
The warranties set forth herein are the only warranties made by us with respect to the product. We make no warranties, expressed or implied, including, but not limited to, any warranties of fitness or merchantability, except as expressly set forth above.

NOTE: In case some states do not allow limitations on how long an implied warranty lasts, you may choose to return the system. If you choose to keep it, you agree that the above limitations still apply to you.

Return & Repair
We accept returns within the return window if you are not satisfied with your product. In order to fulfill the warranty requirement, please contact us by phone at 1-888-352-3558, by email at service@waterdropfilter.com providing your name, order number, phone number, a description of the product involved and an explanation of the defect, and we will be more than happy to assist you.

Warning:

  • This appliance contains a UV-C emitter.
  • Unintended use of the appliance or damage to the housing may result in the escape of dangerous UV-C radiation. UV-C radiation may, even in little doses, cause harm to the eyes and skin.
  • Appliances that are obviously damaged must not be operated.

Replacement of the UV-C emitter by the user is not allowed.

    • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
  • Children shall not play with the appliance.
  • Cleaning and user maintenance shall not be made by children without supervision.
  • The appliance is only to be used with the unit provided.
  • If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Disposal
Dispose of the packaging material in an environmentally friendly manner so that it can be recycled. The device is governed by the European Directive 2012/19/EU on waste electrical and electronic equipment (WEEE). Do not dispose of the device as normal domestic waste, but rather in an environmentally friendly manner via an officially appro ste disposal company.

System Tested and Certified by IAPMO R&T against NSF/ANSI 58 for the reduction of the claims specified on the Performance Data Sheet, and NSF/ANSI 372 (≤0.25% lead).

Manufacturer Technical Support
Tel: 1-888-352-3558 (U.S.)
E-mail: service@waterdropfilter.com

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