EPSON SureColor P5000 Series Standard Edition Printer User Guide
- June 1, 2024
- Epson
Table of Contents
EPSON SureColor P5000 Series Standard Edition Printer
Product Information
Specifications
- Product Name: Epson Preferred Plus Commercial Service and Support Plan
- Coverage: Epson SureColor Series Printer and SpectroProofer Spectrophotometer
- Duration: 1, 2, or 4 years depending on the Plan purchased
- Availability: For Epson’s commercial customers in Canada
Product Usage Instructions
Activation and Setup
- Upon purchasing the Plan, an activation code and instructions will be emailed to you.
- Keep this document, along with receipts, for your records.
Obtaining Service
- Call toll-free 888-377-6611 between 7:00 a.m. and 4:00 p.m., Pacific Time, Monday through Friday.
- Provide Epson with the model and serial numbers of the Products, location address, and a description of the issue.
Problem Resolution
- If your Printer or SpectroProofer has issues during the Plan’s term, an Epson technician will assist in resolving the problem and determine if hardware service is needed.
Terms and Conditions
- Payment for the Plan must be made in full before activation.
- Taxes are the responsibility of the Customer. Cancellation details and refund applicability are outlined in Section F.
Service Plan Highlights
- Term: 1, 2, or 4 years from the Plan Start Date
- Activation Code: Provided after purchase
- Use Limits: Refer to the table at the end of the Plan for model-specific information
- Initial Product Installation Date: MM/DD/YYYY
- Plan Start Date: MM/DD/YYYY
FAQ
- Q: Can I purchase this Plan if I am not a commercial customer in Canada?
- A: No, this Plan is exclusively available to Epson’s commercial customers in Canada.
- Q: How do I know if my Printer or SpectroProofer has reached its Use Limits?
- A: You can view the use limit information on a status sheet printout or on the control panel display of your device.
Epson PreferredSM Plus Commercial
Service and Support Plan for Purchase with an Epson® SureColor® Series Printer
Purchased and a SpectroProofer® Spectrophotometer
- This Epson Preferred Plus Commercial Service and Support Plan for Purchase with an Epson SureColor Series Printer and a SpectroProofer Spectrophotometer (“Plan” or “Agreement”) includes expert technical support and Service if the covered Epson
- SureColor series printer (“Printer”) or SpectroProofer Spectrophotometer (“SpectroProofer”) has a hardware issue that cannot be remedied over the phone. Printer and SpectroProofer shall be known collectively as “Products” in this Plan.
- This Plan document, along with the receipt for the purchase of the Plan, governs the Service that you (“Customer”) will receive from Epson to protect the Products.
- This Plan is available only to Epson’s commercial customers in Canada who meet the program requirements. It is intended for purchase with the Products.
- Please read these important legal Terms and Conditions, including an arbitration provision.
- Cancellation options are outlined in Section F, Term, Cancellation, and Refunds.
Service Plan Highlights
Terms and Conditions
Plan Overview
During the Term of the Plan, Epson America, Inc. (“Epson”), or its designee,
will provide priority technical telephone support and other services described
herein (“Service”) for the Epson Products for which Customer has purchased a
Plan. Epson will use commercially reasonable efforts to Service the Products
by this Agreement.
Epson is the obligor of this Plan and the party that is financially and
legally obligated to perform Service under this Agreement. Epson’s obligations
under this Plan are backed by the full faith and credit of Epson, with its
principal place of business located at 3131 Katella Ave., Los Alamitos, CA
90720, USA. Epson is the seller of this Plan, but if Customer purchased this
Plan from an Epson dealer, that party is the seller of this Plan and Customer
should keep the name and address of the dealer on file for Customer’s records.
Plan Fee
The fee for each Plan is payable in full before it will be activated. The
customer is responsible for any taxes arising from the Service provided under
this Agreement.
See Section F for cancellation details and the applicability of a refund.
Eligibility
This Plan is offered to and intended only for Epson’s commercial customers in
Canada. It must be purchased with an Epson Printer and a SpectroProofer.
Customers may purchase service plans covering up to four (4) years on a year-
to-year basis, or any combination thereof. Total coverage, including the
original limited warranty and service plan(s), for the covered Products cannot
exceed five (5) years from the initial Products’ purchase date. This Plan is
not available for purchase for Printers that exceed the Use Limits which can
be viewed on a status sheet printout and/or on the control panel display.
Customers must be prepared to submit proof of original purchase for the
Products.
Service coverage options may be available for Epson products that have
exceeded their Use Limits (as listed in the table at the end of this Plan) or
are older than five (5) years. Please contact Epson at
888-377-6611 to discuss alternative
service options. At Epson’s discretion, products that have exceeded their Use
Limits or are older than five (5) years, may become eligible for service
coverage if they pass an operational inspection (inspection fees apply).
Nonoperational products may become eligible for service coverage if they pass
an operational inspection after they have been repaired at Epson’s time and
material rates. Repair estimates are available at Epson’s time and materials
rates. Please contact Epson regarding eligibility questions.
How to Obtain Service
- Call toll-free 888-377-6611 between the hours of 7:00 a.m. and 4:00 p.m., Pacific Time, Monday through Friday. Support hours are subject to change without notice.
- Customer will be asked to provide Epson with the model and serial number of the Products, the address where they are located, and a description of the problem.
Service and Limitations
The service described in this Agreement is separate from the limited warranty
provided at the time of the Product’s original purchase. This Agreement does
not modify the terms and conditions of that limited warranty.
-
What is Covered: At its sole discretion, Epson agrees to provide Service if the Products become inoperable or unable to perform according to Epson specifications due to defects in workmanship or materials during the Term of the Plan. Each Plan, if used in Canada, provides coverage for either (i) the Term of the Plan, or (ii) until the Products have exceeded the Use Limits, whichever occurs first. No other coverage is included. This Agreement covers only hardware and mechanical failures related to the parts and components of the Products.
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What Epson Will Do to Correct Problems: Should the Printer or SpectroProofer become inoperable or unable to perform their function according to Epson specifications during the Term of the Plan and before they have reached the Use Limits (whichever occurs first), an Epson technician will work with Customer to resolve the problem and determine whether hardware service is required.
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Printer: If Epson authorizes exchange, Epson will ship a replacement product to Customer, freight prepaid, as long as Customer’s address is in Canada. (The replacement product will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) Customers must be able to receive, unpack, and install the replacement product, and prepare the defective Printer for return shipment by following the procedures described in the User’s Guide or documentation provided by Epson. The customer is responsible for securely packing the defective unit and returning it to Epson within seven (7) working days of receipt of the replacement. Epson requires a debit or a credit card number to secure the cost of the replacement product if the Customer fails to return the defective one. The replacement product assumes the remaining Term of the Plan of the original Printer.
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Repair: If Epson authorizes repair instead of exchange, Epson will direct Customer
to send the Printer to Epson or its authorized service centre, where it will be repaired and sent back to the Customer. The customer is responsible for packing the Printer in original or equivalent packaging and for all postage or shipping costs to and from the Epson authorized service centre. When Service involves the exchange of the Printer or a part, the item replaced becomes Epson’s property. The replacement product or part may be new or refurbished to the Epson standard of quality. Replacement products or parts assume the remaining Term of the Plan of the original Printer covered by this Plan. -
SpectroProofer: At its sole discretion, Epson agrees to provide Service if the SpectroProofer becomes inoperable or unable to perform according to Epson specifications due to defects in workmanship or materials during the Term of the Plan. Each Plan, if used in Canada, provides coverage for the Term of the Plan. No other coverage is included. This Agreement covers only hardware and mechanical failures related to the parts and components of the SpectroProofer.
-
Exchange: If Epson authorizes exchange, Epson will ship a replacement product
to Customer, freight prepaid, as long as Customer’s address is in Canada. (The replacement product will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) Customers must be able to receive, unpack, and install the replacement product, and prepare the defective SpectroProofer for return shipment by following the procedures described in the User’s Guide or documentation provided by Epson. The customer is responsible for securely packing the defective unit and returning it to Epson within seven (7) working days of receipt of
the replacement. Epson requires a debit or a credit card number to secure the cost
of the replacement product if the Customer fails to return the defective SpectroProofer. The replacement product assumes the remaining Term of the Plan of the original SpectroProofer. -
Repair: If Epson authorizes repair instead of exchange, Epson will direct the Customer
to send the SpectroProofer to Epson or its authorized service centre, where it will
be repaired and sent back to the Customer. The customer is responsible for packing the SpectroProofer in original or equivalent packaging and for all postage or shipping costs to and from the Epson authorized service centre. When Service involves the exchange of the SpectroProofer or a part, the item replaced becomes Epson’s property. The replacement product or part may be new or refurbished to the Epson standard of quality. Replacement products or parts assume the remaining Term of the Plan of the original SpectroProofer covered by this Plan.
What This Plan Does Not Cover
- Recalibration of the SpectroProofer.
- On-site or in-house service and repair of the Products.
- Any damage caused by misuse, abuse, improper installation, or neglect; improper packaging or shipping; disasters such as fire, flood, or lightning; improper electrical currents, software problems, or interaction with non-Epson products.
- Any damage caused by using inks or ink delivery systems other than the Epson ink system for which the Printer was designed.
- Any damage caused by using non-Epson media (unless the media was expressly recommended by Epson).
- Loss of data.
- Any damage, maintenance, or service arising from excessive or continuous use.
- Any damage caused by, or any service for, third-party software, applications, parts, components, or peripheral devices added to the Products after its shipment from Epson, e. g., dealer- or user-added boards, components, or cables.
- Any damage caused by installing the Products next to a heat source or directly in the path of an air vent or air conditioner.
- Service outside Canada.
- Service if the Product’ label, logo, rating label, or serial number has been removed.
- Any damage from service performed by anyone other than an Epson-authorized servicer.
- Any service or replacement of consumable items or maintenance consumables such as ink cartridges, ink supply units, ink packs, pick-up rollers, ADF rollers, etc.
- Any cosmetic damage or wear to Products’ casings or covers.
- Accessories, paint, or refinishing of the Products.
- Any colour change or fading of printed media, or reimbursement of materials or services required for reprinting.
- Any product or parts purchased as used, refurbished, or reconditioned.
- Any damage caused by using improper packaging materials or improper packing and shipping when returning Products for repair or replacement. Customers will be invoiced for such shipping damages to the Products.
- Any problem or damage from Customer’s failure to procure, install, or have maintenance performed on equipment or items not covered by this Agreement and on all non-Epson communications media and peripherals. This includes, without limitation, transmission lines, networks, and telephone equipment for data transmission; any electrical or mechanical work external to the Products; or maintenance, alterations, installation, deinstallation, and reinstallation of accessories, attachments, or other devices not furnished by Epson.
- Any problem or damage from operator or user error.
- Installation, deinstallation, or reinstallation of the Products.
- Compensation for the consumption of supplies or maintenance consumables during diagnostics, troubleshooting, maintenance, or repair.
- Enhancements to the form, fit, or function of the Products that may be represented in products sold by Epson at a later date.
Customer Responsibilities
-
Activate the Plan using instructions emailed to the Customer after purchase.
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Perform operator maintenance prescribed in the User’s Guide regularly. Failure to complete proper and timely maintenance may result in Products failure. Service to repair the Products due to improper maintenance will be invoiced at Epson’s time and materials rates.
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Operate the Products under suitable conditions, in compliance with environmental requirements, and within specifications as documented in the User’s Guide.
-
In case of exchange, unpack and install the replacement product. Pack the existing unit
in the same or equivalent packaging and return it to Epson using the shipping information supplied with the replacement product. If Customer does not ship the defective unit within seven (7) business days of receipt of the replacement, Customer will be charged for the full cost of the replacement product. -
The customer may not record Service without Epson’s prior written consent.
Note: If a claimed defect cannot be identified or reproduced, the Customer will be held responsible for the costs incurred. The customer agrees to be billed at Epson’s time and materials rates if excluded services are necessary to restore the Products to working condition and to pay such charges upon receipt of the invoice.
- Charge for Matters Not Covered: Epson is obligated to provide Service only within the terms stated in this Plan. Any labour, parts, or expenses used or incurred by Epson to provide service beyond these terms shall be paid by Customer at Epson’s time and materials rates. Epson shall invoice Customer in such case and each invoice is due 30 days from receipt.
- Unserviceable Products: If Epson, after a commercially reasonable effort, is unable to provide Service, Epson may, at its discretion, offer a pro-rata refund of the Plan amount paid, or that same pro rata Plan purchase amount may be used toward the purchase of a new product or a service plan for a new product.
Term, Cancellation, and Refunds
The Term of the Plan shall begin on the expiration date of the Epson limited
warranty (“Plan Start Date”). Unless earlier terminated as provided herein,
the Plan shall expire on the one (1)-, two (2)-, or four (4)-year anniversary
of such Plan Start Date, depending on which Plan was purchased.
- Customer may not assign or transfer this Agreement without the prior and express written consent of Epson. Please contact Epson (email customer.inquires@ea.epson.com or call 562- 276-1305) to request consent. Any other purported transfer or assignment shall be void.
- The right to cancel only applies to the original purchaser of this Plan and may not be transferred or assigned.
- Customer may cancel this Plan by submitting a cancellation request in writing to the Epson dealer that sold Customer this Plan, or if this Plan was purchased directly from Epson to ATTN: Preferred Plus Cancellation, PO Box 93012, Long Beach, CA 90809-9941, USA.
- Cancellation of Plans: If Customer’s written notice of cancellation is received on or before the thirtieth day after the Plan Start Date, Customer will receive a 100% refund minus the cost of any Service provided. Service costs shall be determined based on Epson’s time and materials rates. If a written notice of cancellation is not received by the thirtieth day following the Plan Start Date, there is no refund.
- Epson may also cancel this Plan. In that case, Epson shall provide Customer with a written notice no fewer than 30 days before such cancellation at Customer’s last known address, with the effective date for the cancellation and the reason for cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the purchase price of the Plan, a material misrepresentation, or substantial breach of duties by Customer relating to the covered property or its use. If Epson cancels the Plan, Customer will receive a pro-rata refund of what the Customer paid for the Plan (for example, for a cancellation occurring halfway into the Term of the Plan, the Customer will be refunded one-half the amount the Customer paid).
- If Customer purchased this Plan directly from Epson and cancels the Plan under the terms of this Agreement and applicable law, Epson must remit a refund to Customer within 30 days. If Epson exceeds 30 days, then Epson is also required to pay Customer a penalty of 10% per month for the unpaid amount due and owed to Customer. The right to cancel and receive a refund and this penalty payment only applies to the original purchaser of this Plan and may not be transferred or assigned.
ARBITRATION
ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS
AGREEMENT, OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR
VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF
THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY ARBITRATION IN ORANGE
COUNTY, CALIFORNIA, BEFORE ONE ARBITRATOR. THE ARBITRATION SHALL BE
ADMINISTERED BY JAMS UNDER ITS COMPREHENSIVE ARBITRATION RULES AND PROCEDURES
OR JAMS’ STREAMLINED ARBITRATION RULES AND PROCEDURES, AS APPLICABLE. THE
ARBITRATOR SHALL FOLLOW ANY APPLICABLE FEDERAL LAW AND CALIFORNIA STATE LAW IN
RENDERING AN AWARD. JUDGMENT ON THE AWARD MAY BE ENTERED IN ANY COURT HAVING
JURISDICTION. THIS CLAUSE SHALL NOT PRECLUDE PARTIES FROM SEEKING PROVISIONAL
REMEDIES IN AID OF ARBITRATION FROM A COURT OF APPROPRIATE JURISDICTION.
REMEDIES; DISCLAIMER OF WARRANTIES
EPSON’S SOLE AND EXCLUSIVE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR EPSON’S
FAILURE TO PERFORM IS THAT EPSON WILL, AT EPSON’S OPTION, REPERFORM THE
SERVICE. THE WARRANTY AND REMEDY PROVIDED ARE EXCLUSIVE AND IN PLACE OF ALL
OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, AND THE IMPLIED WARRANTY AGAINST INFRINGEMENT. SOME LAWS
DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN
ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE TERM OF THIS AGREEMENT.
UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER
PERSON OR FIRM ARE VOID. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
IMPLIED WARRANTIES LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. I.
EXCLUSION OF DAMAGES; EPSON’S MAXIMUM LIABILITY IN NO EVENT SHALL EPSON OR ITS
AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR
CONSEQUENTIAL DAMAGES, OR ANY LOST PROFITS OR REVENUE, COST OF SUBSTITUTE
EQUIPMENT, DOWNTIME, DIMINUTION OF VALUE, LOST DATA, CLAIMS OF THIRD PARTIES,
INCLUDING END USERS OR CUSTOMERS, OR INJURY TO PROPERTY, RESULTING FROM THE
USE OR INABILITY TO USE THE EPSON PRODUCT OR OBTAIN SERVICE UNDER THIS
AGREEMENT, WHETHER RESULTING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, TORT
(INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, REGARDLESS OF WHETHER SUCH
DAMAGE WAS FORESEEABLE AND WHETHER OR NOT EPSON HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE
LIABLE FOR DAMAGES OF ANY KIND ABOVE THE ORIGINAL PURCHASE PRICE OF THE PLAN.
SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Other Provisions
- Force Majeure: No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) reasonable control, including, without limitation, the following force majeure events: (a) acts of God; (b) flood, fire, earthquake, or other potential disasters or catastrophes, such as epidemics, pandemics, quarantines, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) shortage of adequate power or transportation facilities; and (i) any other similar events or circumstances beyond the reasonable control of the Impacted Party.
- Other Rights You May Have: This Agreement gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
- Choice of Law: This Agreement and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed under, the laws of the State of California including its statutes of limitations and Cal. Civ. Code § 1646.5, without giving effect to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of California.
Service Plans
- Use limit information can be viewed on a status sheet printout and/or on the control panel display.
Model
| Service plan product code| Years of Coverage| Printed
sheets¹| Sheet size| Carriage passes
---|---|---|---|---|---
P-Series
SureColor P5000 Series| PSP5000SPE1| 1| 25,000| A2| 3,000,000
SureColor P5000 Series| PSP5000SPE2| 2| 25,000| A2| 3,000,000
SureColor P5000 Series| PSP5000SPE4| 4| 25,000| A2| 3,000,000
- Printed sheets are calculated based on carriage passes.
EPSON and SureColor are registered trademarks and the EPSON logo is a
registered logomark of Seiko Epson Corporation. Epson Preferred is a service
mark of Epson America, Inc.
© 2024 Epson America, Inc., 2/24 CPD-64483
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>