Alcatel-Lucent Rainbow Office Communication Platform in the Cloud User Guide

: June 3, 2024
: Alcatel-Lucent

Table of Contents

Rainbow Office Communication Platform in the Cloud
INTRODUCTION
TIMELINE
ORDER VERIFICATION
NETWORK REQUIREMENTS
IMPLEMENTATION PROCESS
NUMBER TRANSFER (PORTING)
SUPPORT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Alcatel-Lucent Rainbow Office Communication Platform in the
Clou

Rainbow Office Communication Platform in the Cloud

Onboarding Guide – 1 to 99 users
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.

INTRODUCTION

Thank you for choosing Rainbow Office: Your new comprehensive business communications and collaboration solution.
This guide describes the onboarding process once you have placed an order for Rainbow Office.
From your account creation, followed by the network setup requirements verification to the complete roll-out of the Rainbow Office solution within your company, the ALE Services Team supports you, step-by-step, to maximize your utilization of the #1 Unified Communication as a Service solution throughout the market.

Alcatel Lucent Rainbow Office Communication Platform in the Cloud Team
supports

TIMELINE

Rainbow Office offers implementation services to get your account up and running. We walk you through the physical setup of your phones and help you configure the settings for each of your employees. Implementation services are free of charge for Rainbow Office accounts of up to 99 users.
An Implementation Advisor is dedicated to you to ensure you get the best from Rainbow Office during one-to-one sessions.
You’ll find it really does make a difference and that these one-to-one sessions are often not needed because trained users are 63% less likely to experience technical difficulties in the coming months. Alcatel Lucent
Rainbow Office Communication Platform in the Cloud
trained

ORDER VERIFICATION

Once your order is placed, we verify its content and details and we process it. When your order is confirmed, we email you to provide the order confirmation, the start date, and all the information you need to prepare for the implementation.
You will also receive an email to activate your Rainbow Office account. You can then start setting up and using Rainbow Office.
Click on the link in the activation email. You will gain access to the Rainbow Office portal where you can:
– Set up your account security;
– Download Rainbow Office apps for your mobile and your desktop to start using the solution.
If you ordered ALE phones, they will be shipped to you either by your ALE Business Partner or by Alcatel Lucent Enterprise.
During the setup of your Rainbow Office solution, we will walk you through the following steps: Alcatel Lucent Rainbow Office Communication Platform in the
Cloud ORDER VERIFICATION

Network Readiness
Learn about network readiness and system requirements
Implementation process
We advise you and check all steps to set up your system through training sessions
Number transfer (porting) process
Transfer your existing numbers to your new Rainbow Office service
Phone deployment
Learn how to get and assign your new ALE phones with Rainbow Office
Support process
On our Rainbow Office Support, you can find lots of useful “Knowledge Base” articles and user guides, and direct links to download applications, check the service status, or open service tickets.

NETWORK REQUIREMENTS

Rainbow Office provides reliable high-quality voice services. Your local network, Internet connection, and your router devices all contribute to overall call quality. Before starting the implementation of your Rainbow Office solution, we invite you to follow these steps for successful use:

Check your network bandwidth and quality of service with the tools we provide you in this article and make sure that your network is set up to give priority to your voice traffic.
Consult the Network Requirements document for optimized implementation of your modem, router, and/or firewall.
Plug in your phones: For best voice performance, plug your phone directly into the network and then plug your computer network cables into the back of the phone.
Check the system requirements before deploying applications on Windows/MAC computers and IOS/Android devices

Recommended network setup

In order to have your phone system run successfully, it is essential to have your network set up correctly. Alcatel Lucent Rainbow Office Communication
Platform in the Cloud NETWORK REQUIREMENTS

IMPLEMENTATION PROCESS

To start implementation, your Implementation Advisor will contact you proactively by sending an email describing the next steps of the implementation process. He will assist you in providing you with tools, and useful documentation and will book the first training session according to your schedule. Alcatel Lucent Rainbow Office Communication Platform in the
Cloud IMPLEMENTATION

There are 5 steps that take place during the implementation process:

Email your Implementation Advisor to schedule the first training session
Pre-implementation work
• Activate your Rainbow Office account.
• Make sure your ALE phone sets have been delivered and confirm this with your Implementation Advisor.
• Perform network bandwidth and VoIP quality tests.
• Fill in the pre-implementation checklist document.
Attend the first training session (1 hour)
• Review network information such as a modem, router, and Internet provider and verify up/down speed.
• Discuss how you use your system and how you would like your phone system to work.
• Start the build-out of your Rainbow Office System. During this time, you will log into and navigate the system, learn how to use the mobile and Rainbow Office Desktop applications, and discuss the number of porting options.
• Schedule the second training session.
Attend the second training session (30 mins to 1 hour)
Your second training session covers the following:
• Set up Auto-Receptionist, call routing, and individual user options.
• Learn how to use Rainbow Office functionalities.
• Learn how to set up group features, including call queue, call park, shared lines, and more.
• Confirm and review advanced rules and call handling.
• Schedule the third training session.
Attend the third training session (30 mins to 1 hour) where together we will review implementation progress and confirm that your system is working properly.

NUMBER TRANSFER (PORTING)

YOUR NUMBER

Transfer your existing number
You can transfer your number from your previous provider to your
Rainbow Office account
Transfer process

Submit a transfer request online from your Rainbow Office account. Accurate customer information greatly improves porting success and helps reduce rejections
Follow the instructions on the screen in your online account
Rainbow Office will send your transfer request to your current service provider
Set up your phones, call routing, greetings, etc., through the implementation process for your Rainbow Office account. You can make and receive calls and improve your system on your temporary Rainbow Office phone numbers until the transfer are complete
Rainbow Office will notify you by email when your transfer has been accepted and confirmed

Number transfer dos and don’ts
DO be exact
Your information must match exactly what’s on record with your current phone service provider. If the information provided does not match, your transfer will be delayed. Refer to your current bill or contact your current service provider.
DO remove special features
Call your current provider and cancel special features (such as remote call forwarding, and distinctive ring) before submitting your transfer request. Cancel special features only and not the entire service.
DO cancel any open pending service orders
Contact your current provider to cancel any open service orders or confirm they’re complete before placing the transfer request.
DO NOT cancel your old phone service
Wait until after your transfer is complete to cancel your old service.
DO NOT lose your DSL service
Call your service provider to get a new phone number for your DSL line before you submit your transfer request. Otherwise, you risk losing your DSL service.

SUPPORT

The Rainbow Office Customer Care Centre offers many options to help you get the information you need.
Below are all information and links you can reach from our Rainbow Office Support website:

Knowledge Centre: You can search our extensive Knowledge Centre to find answers to many common questions, quick configuration aids, and user guides.
Download Apps: You can download the Rainbow Office applications for your Computer and Mobile devices.
Service Status: You can check the service status in your area.
Open a Service Request: If you require support, open a service request.
Admin Portal Login: You can log into the Admin Portal Service Web page directly with your account.
Chat : Open a chat session online for real-time support.
24/7 Support Phone Numbers: When calling, please be prepared to provide your Rainbow Office phone number and security answer. Support is available Monday-Friday, 9:00 – 18:00 Central European Time (CET), in the following languages. During all other hours, only English is available.